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Dollar Tree
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1.1 3 Reviews 2970 Complaints
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Dollar Tree Complaints 2970

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P
10:49 am EST
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The managers here so not give breaks or else they give breaks at last 30 minutes of employee shift. Managers hide, run away refusing to answer backup calls or bill checks. Managers refuse customer service daily as they stay in break room sitting down, sleeping, doing anything they please! Managers at this store work at 5AM smoke up, no one else is here but...

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6:41 am EST
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The store manager here has not opened register in a year, turned away customers never helping them. Has only one employee as cashier per shift. Backup is not tolerated here as only two people work per shift. One manager who hides and does nothing all dal and one employee who does all the work! Very unfair for employees here! Manager refused schedule change...

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6:00 pm EST
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It is way for managers to never run register and stock all shift. Easy when managers turn away customers refusing to help on purpose. Easy when managers hide, lie, do nothing all shift as they hide inside office! Unfair treatment by managers here. It is easy for managers to smoke up and work at 5AM then leave at 10am, when they are not suppose to work so...

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3:58 pm EST
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It is easy for manager when they never ring up customers! Easy for them to just stock all shift, easy for them to turn away customers refusing them any service daily! Manager Jessica has tolerated employee theft, helping employee steal as she gets away with theft by manager. Dm refused to talk to all employees, just continue to target and harass same...

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10:10 am EST
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Manager here is intentionally targeting and discriminating against age, race, gender and religious beliefs. Manager is purposely doing this for 11 years as manager. Manager has told employee "she loves her" as manager changed schedule. When another employee asked for schedule change they were given excuses and discriminated against. This manager Jessica...

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9:19 am EST
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The dm knew about manager discriminating against employees, very aware of this store manager refusing to change employees schedules. This manager Jessica has purposely discriminated against employees for 3 years as dm ignored employee concerns as they excused Jessica discrimination as this behavior persists strongly. Store manager would not allow targeted...

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7:06 am EST
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Managers accept lies and false stories from employees just to get day off, where targeted employees were denied for anything asked, forced to sign papers as evidence when all other employees were not asked to sign anything as their requests were made without being questioned by racist manager! Dm has lied to employee when they said they talked to every...

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J
3:24 pm EST

Dollar Tree Manager do not communicate and lies to DM

Store manager tolerates employee who pretend to have death in family as they refuse to show proof like death certificate. This employee could not be honest as they told managers different stories about family death. This employee could not be honest so they lie to managers. This employee does not know what to do here, never helps customers, lies to anybody, makes up stories as managers believe his every lies! Managers refuse to have proof, refuse to ask questions as this employee makes jokes about family death and could not get their stories in line as this employee told 3 different stories and lies about how family member died. This employee made up unbelievable lie just to get day off. Manager usually tolerates this behavior, does not care and refused to ask for proof or even ask questions as employee told managers different lies. As they normally do, managers believe in employees lies all for a day off. Employee made up false stories about family death!

Desired outcome: Terminate manager

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Update by JessicaM2020
Jan 02, 2024 3:08 pm EST

Your employee Naomi has been stealing items as manager Jessica told all other managers about this as they laugh and ignore issue. Manager Jessica told managers she will put good word for employee thief, who used drugs on shift. After months of on shift theft, with manager Jessica fully aware manager did nothing about employee. Then employee quits, gets away with crimes. Manager gets no write up for knowing and witnessing employee theft, employee can still get in trouble with law for theft as well as manager Jessica for purposely ignoring and helping employee steal products by not stopping when caught in person. Manager Jessica is "protecting her own people only". Direct discrimination by manager Jessica who ignores all Spanish people stealing!

Update by JessicaM2020
Jan 02, 2024 3:33 pm EST

store number 4260, suite b 1960 cliff center manager supports discrimination and targets

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2:46 pm EST
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Tore manager tolerates employees to abandon job to help friend move car to another state for 2 weeks. All while not being sick, all while not having other employees cover shift for missed days as written rule by manager Jessica Mejia who ignores her own written rules constantly! Manager tolerates job abandonment on purpose! Manager purposely targeting...

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1:45 pm EST
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Whenever an employee has death in family managers never ask for proof. Never asks for a death certificate. As employee here is a pathological compulsive repetitive constant Liar! This employee claims to be millionaire who blew all money on cigarettes as he told managers who all believe his every lie! Managers here refuse to ask him questions as thi...

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12:58 pm EST
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Managers here violate conduct policies, by refusing customer service, refuse to help cashiers. The store manager Jessica Mejia refuses to open register for 9 months as corporate tolerates this manager to break violations weekly. They give her excuses and ignore all of her violations as corporate tolerates the manager to disrespect and refuse to teach and...

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3:00 pm EST
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On december the 29th 2023 your manager she's short white woman straight blonde bob and she was in a fist fight with a customer. I'm a non confrontational person and i've had confrontations with this woman every time I go in the store she's bullying someone confronting someone being overly aggressive with customers she's literally looking and initiating...

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11:22 am EST
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Store 13741 S. Tamiami Trail, Fort Myers FL. Unit 4 TerryMarie - manager I was trying to use my gift card with a cashier and it would not swipe so she called TerryMarie over to assist. We told her it wasn't swiping and she told the cashier (out loud) that she was not taught how to manually enter a gift card. After going back and forth with her telling me...

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8:30 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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I visited the Dollar Tree store in Niles Michigan located at 1202 S 11th Street Niles Michigan on 12-7-23. What a TOTAL DISGRACE. This store is fifthly and the shelves are a TOTAL disaster! There were tons of stock for the shelves in the aisle and plenty of staff standing around crying about all the Christmas merchandise that needed to be out and that the...

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9:46 pm EST
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11/26/2023 Dollar Tree Speedway 7810 Blvd white male tall heavy set treated me with contempt. I needed a cart to go to the back of the store. I got the cart and the male was staring at me as if I was robbing. I went to get bottle bleach and three other items. I paid male, and he asked if I needed a receipt. Furthermore, I put my card away. Besides, I looked...

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9:04 pm EST
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It was on Sunday, November 26, 2023.The Shenandoah, Pennsylvania store. We got to the store about 6:03pm. My daughter and I went into the store to look for glitter. We went into the Christmas isles first to look around and my daughter had to move the blue cart with Merchandise on it just to look at the Christmas balls. There were other boxes on the floor...

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3:44 pm EST
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I am very disappointed in how you have allowed your manager of that store disrespect your brand and motivation for opening such a store in my community. Exactly since this person hired to managing this store merchandise not shelved in a timely matter. She has more breaks than the norm. Also, discouragingly her help to not do their jobs. One thing she i...

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5:06 am EST
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So I work for dollar tree, for about over a year or so. I started as a assistant manager then moved to this family dollar that changed into dollar tree. Plus I knew the store manager from family dollar, shes from the same town I grew up in. Thought this was going to be great. Now I am lost for words, looking for the best advice, and trying to find how I...

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4:56 pm EST
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I think it is only right to let you know about your disrespectful manager in Pineville, Louisiana. The explanation of the cause is given below: I was in this store on Wednesday, November 22, 2023, at 2:00 PM. I went shopping and then silently waited in line to check out. There's just one cashier, as usual. The queue became longer as people stood in it, and...

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J
9:23 pm EST

Dollar Tree corporate policy

I was very surprised to see the dollar stores are open on Thanksgiving. I think it is a total disgrace, People today have very limited family time. By your stores being open on Thanksgiving, your valued employees will miss a family holiday dinner. I find this unacceptable. Will the corporate office be open on Thanksgiving? I was in management for many years, and I made a point of not asking my employees to do something I would not do. So, unless you plan to have the corporate office open on Thanksgiving, I think you should close the stores. While I was in the store today, I cannot tell you how many customers were very upset to see that the store will be open on Thanksgiving. You might want to reconsider. since no one needs anything from Dollar store on Thanksgiving they can get Wednesday or Friday. For the sake of your employees please consider closing on Thanksgiving.

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Upset customer in NY
US
Dec 19, 2023 5:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

This company is a disgrace! Managers working on thanksgiving, Xmas eve and New Year’s Day. 6 day 12 hour work weeks from thanksgiving until Christmas with NO extra money & NO holiday bonus! Not even their sad cookies this year. Local manager in rural area was told to find their own employees due to low applications.

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About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

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Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Extremely poor customer services was posted on Nov 13, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2973 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
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    +1 (877) 530-8733
    +1 (877) 530-8733
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    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
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  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024

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