Domino's Pizza
Reviews and Complaints

i ordered a pizza from my new number .It is your policy that if you get a call from new number you give a back call and 30 minute timer start their but i didn't received a back call and 40 minutes have passed that pizza has not deliver .then your delivery boy came and gave me a pizza and I said to him that you are late but he argues with me and say i'm not late I showed him my mobile when did I call him and what was the time now.he said this is your new number and we punch your order after we gave you a back call. I said that i haven, t received back call .Then he talked to the person who took my order and he said that he forgot to give a back call .then what is my fault that he forgot to give me a back call.so I want to say you that please give back my money
-RAGHAV KHOSLA
mobile number-[protected]
and the number i gave you when I was placing the order is -[protected]

Driver threatened me, threw empty energy drink cans at my car and revved engine as if to run over me when asked to move from my assigned parking spot. Called Domino's - spoke with manager Brandon Moore. He first told me - yes, I am the manager and we're closing now. I explained what happened, gave license plate of driver. Manager obviously didn't care. Didn't ask for delivery address, said he'd talk to him and hung up on me. I pick up pizzas at Domino's on a regular basis, don't get them delivered. No longer want to do any business with Domino's due to nasty response from the manager. Driver threatened to "get me". If something happens to my vehicle because of Domino's lack of control or even any type of concern, I can not afford to get it fixed. Having financial problems like many other Americans and Domino's was a treat. This is very disturbing.

I purchased two orders of boneless chicken bites and two orders of bone in Barbque wings last night, When my order arrived it was one barbque wing short. I called and was told I wouldn't get a credit, nor my wings sorry just my tough luck. I should have known when I waited on hold for ten minutes that I wouldn't get what I ordered. I only got to order because I hung up and called back and when she told me to hold I told her I'd take my order elsewhere if she was going to put me on another ten minute hold, so she took the order and didn't get it right. Was it because she was upset that I said I'd take my order elsewhwhere? I'll never know, but I can assure you I'm DONE with the half harted way they take care of their customers. I've had my LAST DOMINOES, and we ordered from them at least twice to three times a week. Lucky for me there's a Pizza Hut in this town.

So ive always been a faithful dominos customer. Theyve never been late and never got my order wrong, so, wanting some ice cream, me and my brother ordered a pizza and a tub of ben and jerrys, through the same way, on his computer, as usual, and awaited our delivery. We clearly selected baked alaska for ice cream, i have good memory and know what i saw.
Anyway, the delivery got here quickly enough, and i was hungry when it got here, so expecting it to be correct, i peeled the lid off of the ice cream tub and tasted a horrible flavour of walnuts... They'd given me the wrong ice cream. It doesnt even sound or look like baked alaska. Chunky monkey, baked alaska. Now im not, but what if someone was allergic to nuts or bananas etc, and didnt check the ice cream before they ate it and had a severe reaction?
So we decided to ring back, and tell them, as i was hungry and didnt want that at all.
When we rang there was an endless line of foreign employees who spoke quite bad english. When they stopped playing pass the parcel with the phone, someone finally asked what we wanted, so we told them they gave us 'chunky monkey' and our address, then they said 'but you wanted baked alaska!' ... As if questioning why we gave ourselves a chunky monkey which we didnt want, so he said he'd come and swap it, and theyd be here in ten minutes.
I was happier, and thought theyd be here soon, we live literally a five minute drive away, and it was at like 11.30pm so the streets were quiet. Every other order had arrived within at least 20 minutes, and thats when we order stuff like, 4 large pizzas with loads of toppings. Yet, it took them 55 minutes to pick up a tub of ice cream, drive down the road, and swap it for my other one? I was getting really tired, because id just broken up for a school holiday, and was tired and, like lots others do, really wanted the homely comfort of ben and jerrys.
Unforteunatley i was almost asleep by that time. And when it did turn up, the man just stood there, didnt say anything. And after a couple of minutes came out with.. 'have you got the other one?' so we swapped it and he just handed us the new one and walked right off. No thank you, no smile. Just generally moody.
I also know of friends with bad experiences with the manager, with him being VERY rude towards them, so from now on they go to pizza hut. Which i might do.
Anyway, i just wanted to share this because its really annoyed me after all those years.

Today, Wed., October 19, 2011, I was looking forward to having a good pizza with a friend. We have not had Dominoes in a while, and decided to give it a try. The pizza arrived cold, not even warm, it was very very skimpy on the topppings, (It was half pepperoni, half sausage), and it tasted horrible for the $19.84 + $4.00 tip that we paid. What happened next may just be worse...I called the store in Virginia, MN, and I was told that my complaints were pretty much invalid and it is just too bad that I did not like my pizza! So, I will never order a pizza from this business again and I will for sure make everyone aware of this BAD situation.

I had ordered a pizza from Dominos at 8:37pm on 27th Sep'2011 and got delivery at my doorstep at 09:13pm. I showed my call time to delivery person and the time he came to my doorstep and as it was good 6 minutes past 30mins - free timeline, I expected it to be free.
But when he called his manger - Satya Krishna, He said time we punched was 08:45pm and thus it's before 30mins. I said I can show call time, to which he replied I can change that (don't know how he justifies to update call time which has already happened..?).
Finally I paid him the amount, but they were indecent enough to not provide any chilli-flakes/ organo after this delay & argument.
What kind of service Dominos is claiming, when 30mins deadline is not respected neither customers are getting the deserved service/ treatment..?
A big NO to Dominos going forward, after so many years of association..!

I called in an order for a large, thin crust pizza with sausage and meat ball toppings, on friday september 09 2011 at 5:50 pm . I picked up same at 6:o5 pm and opened box at home and was surprised to find a large thick crust pie with sausage and green pepper topping. My wife cannot eat peppers and as a result she ate nothing.My price for an awful pie was $ 13.90 I would like to be compensated . Thank you Warren Mulhall 16 Iroquois road, Manasquan New Jersey 08736

Our delivery service dropped off our pizza which was 14 dollars. The delivery driver than said she did not have any change to give us money back and had a very bad attitude about finding a way to get us our money. Stated that by time she got us change we would only have 4 dollars left and how are we not going to support a hard working girl. The tip was not the issue, the forced amount of tip and attitude made it a very uncomfortable experience, especially when the driver stated she knew she should not have come all the way out to our home. I found this very displeasing and will no longer use the dominos service again. I should never be told how much I should tip, and feel threatened if I don’t tip the amount the driver felt was necessary.

So first a woman from dominos takes my order, she hardly spoke English good thing I speak Spanish…. I ORDERED @ 7:27 AND called back at 8:45 like where is my pizza…. instead of asking my name or address I was told in broken English I didn’t order one, I must of said I know I ordered two…she told me again “no pizza”….. When I asked to speak to a dominos manager she said she was the manager, WOW what is the world coming too all I wanted was pizza now I ordered from a spot up the block…. when I called back she hung up the phone four times and told me to hold like another four times only never to return to the phone….. I feel like this woman should loose her job seriously how hard is it to answer the phone, take an order and get it delivered?

Fullerton & Kolmar….. DOMINOS PIZZA not a good place to order for employing people…I will be speaking to the real manager.

Dear Sir, I am a regular dominos customer who used to order pizzas at least once in a month. We all r crazy behind dominos..I m staying at Ahmedabad-India-Gujarat. Yesterday evening, inspite of ordering on phone we personally visited your one of the outlet situated at Thaltej area, Opp. SaL Hospital, Nr. St. Kabir school-Ahmedabad to order one pizza parcel worth Rs.375/. It was ordered at 8.34 PM & was delivered to us in your outlet itself at 9.25 PM. It took almost 50 minutes..Besides we personally went there to take hand delivery at dominos. No doubt there was heavy rush out there due to Sunday but u were failed to maintain your response time of 20-30 minutes which u are advertizing & committing to customers.

i want to complaint about cheating in bills at domino's blue area Islamabad branch, my name is jamal afzal sheikh i visited domino's twice a month, these days in ramazan the manager there is cheating with customers in billing, as it happened with me also. While taking the order they dont take cash in advance and they take order on tables and provide bills on tables and there they cheat people while telling them that some of the products which customer had ordered were not in the offer of ramazan and they had to pay the full amount while here they are lying to cheat, coz many things in side orders are also with discount in ramazan. But when i find that he is cheating with me i argued with him then he said that the exess bill is due to tax on bill, which i know is 16% GST, wings were of Rs.200 and after tax Rs.232 but he was charging Rs.360 same he was doing with all customers. i am just complainting that the authorities who are managing domino's must take action coz its the matter of there reputation.

Thanking you,

Jamal Afzal Sheikh
Mobile # +[protected]

I have no idea if this email have any effect on u or the people concerned with dominos name but im writing it to u to inform u that how utterly disappointed i m to order a food from domino’s sheffield west street ths weekend. First of all food was rubbish cheese was well below the required level if im paying 16 pounds for a pizza i expect to get a good value for money the second thing i received my food in 45 minutes. What took thm so long to deliver coz of mismanagement from ur staff i have to suffer the embarrassment in front of my guest, as it arrived late it was cold.

When i informed the store they told me that they r busy i mean what kind of excuse is that, last but the worst thing of all is the delivery driver. Before delivery driver used to deliver pizza s on door but this bloody chap was acting as if he has done a great favor to me by delivering the pizza he didn’t bother to cum out of his car and knock the door instead sat in the car listening to music and giving me the pizza from car window i mean wht kind of service is that. Dude u guys give training to ur staff and teach them sum manners or recruit just like that.

I want a full bloody explanation from u otherwise i ll go to top management for this, the humiliation i suffered in front of my guest will remain in my mind forever anyways that was the last time i ordered anything from this ### place.

Hi Team,

I, Magesh Vijayan, working in Manyata Embassy Business Park (Manyata Tech Park), Bangalore, India.

Today, 05 Aug 2011, in Dominos outlet based out of Manyata, our lunch turned out to be a nightmare. I placed an order for Fresh Veggie Cheese Burst Pizza at 02:01 PM (I am submitting herewith all the details, bill, phone no’s contacted, Pics of store manager and store guys, etc), but up to 02.40 PM we weren’t served. After 45 Min or so I suppose, I went up to the counter to ask for my delivery. But the Guys in the counter (Kumar and Sandeep) asked me to bear with this delay as there were other customers also waiting for delivery like me. If that’s the case, the pizza’s should be delivered free of cost as per Domino’s, but he refused to give it at free of cost.

When I asked the Store delivery guy, Kumar to give Store Manager Avinash’s contact number, he refused initially and after long argument he gave a mobile number stating that it is his Manager number but in this case also I hope he cheated me. He had given his own number as managers number ([protected]), when I contacted that number and tried to escalate my complaint, I had asked him to come to the counter and speak to me personally, but he refused. And later the counter guy returned the money after long argument and I came out of the store.

At last the store manager Avinash came from no where and the store guys were speaking something to him pointing fingers on me. I tried taking snap’s of them through mobile, the Manager at the counter got angry and tried to grab my mobile. When I hesitated to give, he tried to hit me physically and there after I walked out of the store.

1. Is this the way to treat Customers at your store?
2. Is this the meaning of delivering happiness as you say?
3. If delivery can’t be done on time why are they taking orders?
4. My lunch with my colleague was ruined.
5. The guys in your outlet wasted our valuable time.
6. At the end we got nothing and walked out of the store.
Expecting a reply on this.

Regards,
Magesh.Vijayan

We decided to order a pizza tonight and placed the order at 8:20 pm on a Monday night thinking we would get a quick dinner. According to Dominos tracker, it has yet to leave the store and is currently being "quality checked" by Kelly, mind you it is now 9:15 pm...she spent 25 minutes making the pizza and after a quick bake she must have been so enamored by her work that she decided to spend the next 25 minutes admiring its beauty. I will def order from my trusty friend, Papa John.

pickup up a large thin crust pepperoni from the mtn view location. This was even worse than last original crust -which was all crust. The thin crust was neither crust nor was there sauce/cheese to mention. There were several slices of paper thin topping. If had not been burned, might have considered the pizza slices as pepperoni flavored crackers. This was my second try of Domino's after couple years-the original crust last month was all crust, but at least edible bread. I'm sort of curious now to know if deep dish can be worse-betting they can, so Ill just stay away from Domino's in the future.

The stevens point, WI Dominos treats their employees horribly! the roads are flooded & overpasses are blocked by cops right now... all other pizza places were asked by police to keep their drivers off the road... but god forbid dominos consider their drivers safety or obey the police's request for that matter!... the poor drivers are out trying to get around blocked roads and driving through rivers... drivers should never be forced to work out in a storm like this again, esspecially since the police announced that roads needed to remain clear and that it wasnt safe for people to be driving. All of those drivers in the stevens point shop should be given bonuses and be appologized to. If I see any of those drivers out in a storm this bad again I will NEVER order dominos again, and I will be sure to tell everyone I know just how much more important money is to Dominos than its damn employees!

P. S. a few weeks ago tornado sirenes were sounding and people were pulling over for cover... dominos drivers drove right through it all night! help me get the word out that its not fair to treat employees like this... especially wen they make as little as they do!

On 07/19/2011 I visited Domino's Pizza Amman Jordan determine the Medina branch and they had a lot of work and Zguet Mallk because of the weekly show was a wonderful person runs a restaurant called the truth, Mr. Alaa Muheisen was a beautiful sight in the style of receipt of the request with a smile in spite of the wonderful Zguet work for him was great telling me that the demand will take a quarter of an hour So I laughed and told him that this is difficult smiled and said Nothing is difficult and we have during the waiting period was the move from one place to another with lightning speed and was keen to serve customers as quickly and really amazing during this time my request has been prepared and beautifully I hope you appreciate this employee was really a wonderful performance

Dear Sir,

I had ordered a pizza from Dominos Dugri Ludhiana outlet.I have been a regular customer of Dominos, I am also quite aware of the brand image associated with dominos.I expected the same the brand like you as well.But today when I ordered for a pizza at 14:57 (10/07/2011) (order no 46) it reached me at 15:38 exact and after the delay in service the excuse I get to hear from the delivery boy was as usual traffic.
After the delay in service the pizza was no more hot enough to cosume by the time we received it.
Also, although I am a fan of Dominos pizza but today surprisingly .Even after the worst experience I have ever had with dominos I was just consolidated with a smile only and acceptance of late delivery in written on the bill. but can't help it phrase.If this is the condition then why are we consumers offered delivery on time promises and quality assurances . and the statement written on menu ( delivered hot and fresh in less than 30 minutesor free) is just fake.
Sunil Arora

Dear dominos team,

With huge disregard I would like to write a feedback to your sector-50. Noida store! Pathetic service!

I had called for 20 times to their [protected]/ [protected] and also [protected], no one picked up the call.

Then I had called [protected] for another 7 times, customer care connected me to sec 50 store again no one picked up. Even the similar kind of incident has happened in past as well.
When finally after 50 mins someone picked my call and asked for order... He was very harsh and said the order would deliver in 30 mins... Aaa 40 mins, no no 45-50 mins! Poor customer care executives!

I was a regular customer of dominos but atleast with such kind of service I would never want to be the same anymore.

I wish you better luck!
Thanks for serving me for 5.5 years.