Domino's Pizza
Reviews and Complaints

It's sad for dominoes pizza

Not expected from a name like dominoes...

I am just sorry to know the service given in India as a typical unprofessional organisation.the regular senapati bapat road in pune gives us regular supply .we order every wkend.now the senapati branch is under renovation and when contacted to the nearest branch either bavdhan or banner branch they refuse to give service just because it is not in their system or registered in their area for delivering...isn, t this a big inconvenience and unprofessional area .I think they need to check with their service and Neots be so rigid with their dumb rules ...[protected]

Your last dissappointment, the old manager gave you a free pizza and promissed 15% off a future pie.

Your new dissappointment is the new manager doesn't know what the old manager promissed and they have no record of you. You freak out!

My guess is the old manager got tired of your complaining for free food and marked you as a trouble maker on their computer system.

PS: No pets allowed unless service animals.

I have never noticed poor service, but have noticed a few drivers are being taken advantage of at my local shop

The stevens point, WI Dominos treats their employees horribly! the roads are flooded & overpasses are blocked by cops right now...all other pizza places were asked by police to keep their drivers off the road...but god forbid dominos consider their drivers safety or obey the police's request for that matter!...the poor drivers are out trying to get around blocked roads and driving through rivers...drivers should never be forced to work out in a storm like this again, esspecially since the police announced that roads needed to remain clear and that it wasnt safe for people to be driving. All of those drivers in the stevens point shop should be given bonuses and be appologized to. If I see any of those drivers out in a storm this bad again i will NEVER order dominos again, and i will be sure to tell everyone I know just how much more important money is to Dominos than its hardworking employees!

P.S. a few weeks ago tornado sirenes were sounding and people were pulling over for cover...dominos drivers drove right through it all night ! help me get the word out that its not fair to treat employees like this...especially wen they make as little as they do!

I was in Worthington, OH this weekend for a wedding reception with other family members and we stayed at the Holiday Inn. Instead of being in one of our rooms we were on the patio outside and decided at 11:00 pm to order pizza. To make our selection easy we decided to call Domino's Pizza as they were on our room keycards. Simple right? Called them and spoke to a employee who says he is the manager. We placed an order for 3 pizzas and asked that they be delivered to the front desk and that we would be waiting there for the driver. I handed the phone to my Aunt Barb who wanted to pay for them with her credit card. She gave him the info and again requested they be delivered to the front desk. He said they could not do that--they had to be delivered to the room. And she simply asked why and was trying to understand why. He became beligerent and hung up on her. We called back and he said the pizza would not be made or delivered and hung up on us again. We were all appalled at his actions. So I went to the Front Desk and complained. The Hotel employee called Domino's and spoke to the manager and asked why there was a problem. He also told the Domino's employee that many times in the past that pizza is delivered to the front desk with no problems. Conversation went on and the hotel employee told Domino's manager he would be in further contact with Domino's and that this was unacceptable.

We called Pizza Hut and they were very accomodating to us and delivered them to the front desk where a couple of us were waiting. Now in conversation with Pizza Hut...they told us the reason they rather deliver to the room is because they feel it is safer for the driver and that delivery to the front desk..the driver could be set up for a robbery. I said there are employees of the hotel at the front desk, it is safer there. I also said I feel safer at the front desk than I do to have a driver deliver to my room. I have also sent an email to corporate offices of Domino's Pizza. As they need to be made aware of their employees actions.

Greg, the Domino's employee, was unprofessional and his actions were uncalled for. I will think twice before ordering from a Domino's Pizza again.

We were delivered the wrong pizza when I called in to tell them they said it was my fault I ordered wrong then when I told them it must have been a miscomunication that we would like what we wanted the guy on the phone said that he would send 1 pizza and we had to give him 1 whole pizza and the one with the 2 bitten slices now we paid for 2 pizzas why are we only getting 1 then as the operator guy is putting me on hold I hear him tell someone that the stupid ### lady then the hold button worked I dont think calling customers names is policy. Then when the guy with the 1 replacement pizza comes he said that his specific instructions were to bring back 1 WHOLE pizza or nothing the pizza that we were giving back had 1 slice missing and he would not give us our other pizza. This is wrong and if the guy who said he was the manager really was the manager he should have handled it differantly he lost us as a customer !

I ordered a pizza online. They deducted the price from my account but I never recieved my pizza. The reason they gave for my not receiving a pizza was that they didnt have any dough. No dough at 6:30 pm? They didnt even call me, I had to call them. I asked them to credit my account then, but they said their machine was broken and that it would take 2 to 5 days for my account to be credited. So now I have 2 hungry kids, no pizza and no money to buy anything else. This is a poorly run store and we wont buy anything there again!

The dominoes pizza in bridgeton, Missouri has a worker that has the poorest customer service in missouri. 1st when you call your order in and she answers;she rushes you and has an attitide. 2nd if she is the person that delivers your pizza;she doesn't even have your pizza in the carrier to keep it hot;she brings the pizza box, etc in her hand so the pizza isn't even hot anymore. 3rd she always has something to say about a tip like asking for one its so unprofessional. I don't have that problem with any of the other deliverers. I spend too much money with them and I expect great service.

I order pizza's from this Dominoes all the time! The manager tells me that i have complaints all the time and i don't. Most of the time when i do complain something is wrong! I have been ordering Pizza from the same Dominoes for more than four years and have never experienced poor Management like it is now! The pizza i ordered the manager made it! and he burnt the pizza and made the wrong crust! One side was regular and the other was brooklyn! and i ordered all brooklyn crust. I sent the pizza back and he tells me i am the problem and i know this is not true! Many of the employees who work with this man hate him and from my knowledge he was offered another position and wouldn't take it! Many of the customers dislike this man! So, i sent the pizza back and he sent me another one without onions in which i had on my order at first! and the sausage was overcooked again!
and the pizza itself was dried out as well! The good thing about the whole situation was, i GOT IT FREE! because i told him i would turn him in! The pizza was still NASTY! Anyway, long story short! 3175 Roswell Road need a new manager who likes his job! and don't mind serving his customers no matter what!

Ordered pizza last night 10-28-10 from Dominoes in Eden Prairie, MN. 55344 @ Pizza was delivered and after the delivery guy left I opened the box and found out that the pizza was the worst pizza I had ever seen in my life. It appeared as though someone poured a cup of water of the pizza, it was soaking through the boz. You couldn't even pick a peice up it would fall apart everywhere, and I even had them double cook it. ? How odd? I have been ordering this pizza for several years its my family's favorite pizza so I know what to expect and its far from what I seen. I called back and was very upset with the poor quality food I received and explained what had happened and the girl I was talking with said oh I'm sorry I don't know what your talking about I'm new here, okay I don't really give a shi* if you're new or not if you're answering the phone you better know how to do something at least apoligize. Seriously! So then she said she was transferring me to the manager who sounded like she was 15... GREAT and I explained everything all over again and she argued with me saying that that's how philly cheese steak pizza looks and I told her ummmm no I've ordered this pizza so many times before from another location and it never looked like that before. We went back and fourth so many times, she never apoligized and then when I was so upset she finally said okay I'll send you out another pizza and you can return the other one. I told her no I'm not gonna do that my kids are hungry and they don't care what it looks like there so young but I care I care what it looks like it looks like someone poured wate ron it it looks like ###. I told her I want my kids to eat now its getting late and they're hungry and this should've never happened in the first place. She said that I could just keep that pizza and that she would credit my account a free pizza I could use at another time. I asked her if she could just send it now what would be the difference? And she argued with me and said no then said yes and I just told her no now I don't even want you to send out another pizza because I'm scared that you will spit in my pizza because of the attitude you've given me. RIDICULOUS SERVICE! argued more and more and more and then I finally told her I'm gonna just call someone above you tomorrow and she said go for it do whatever you want and hung up on me. I called this morning and left a message for the franchise owner to call me back, he did this afternoon. We talked really didn't get anywhere he just said we've never really had any problems with her I think she might have just not cared anymore because her last day is today. Okay I dont give a shi* if its her last or her first she should talk to me with respect I'm the customer. I told him that anyone answering the phone should have good customer service and not talk to people how I was talked to. I told him I even took pictures and video taped what that pizza looked like and that I could send it to him, he didn't say anything. I told him I wanted my money back and he said he's never done that before but I didn't back down he said I could pick up the money tonight which I will and that he'll put a free pizza on my owner didn't get that. ? I told him that I feel like he should be going above and beyond to make this better and he said like what did you have in mind? Ummmm I thought you would have some sort of idea what you can offer me to make this better other than a free pizza which I'm never going to order.

On Tuesday, 11-1-11 I called in a take-out order for 2 large, single topping pizzas. The price I was quoted was $27.88. I was shocked at the price and explained to the young man that I had purchased the same thing 2 weeks ago and the pizzas were $7.99 each. He asked if I used a coupon and I said "no". he said, "well, that's what the price is." I told him to cancel my order. He then said, "hold on. Let me ask the manager." I waited while he relayed the conversation. From the background, I heard someone say, "That's just what we tell people." and instructed the kid to give it to me for $7.99 each. Had I not driven 30 miles and had a truck load of hungry grandkids, I would have left those pizzas sitting there. To top it off, there was a hair in my slice when I finally got home with it. Needless to say after 20 plus years as a loyal customer, that was my last Domminoes Pizza.
Malita Sanders
Bostwick Ga.

My husband ordered 3 medium pizzas with the $5.99 deal. Everything was fine and the website said that it would take 20-30 minutes. We were extatic at the time quote! We watched the tracker as we were online and 13 minutes later that tracker said that our pizza was on its way. Well 45 minutes after ordering we called the store to see what the issue was. An individual, whom I believe to have taken one too many drugs, answered the phone and shrugged of the issue of our late delivery. Now 55 minutes after ordering, my husband realizes that he now needs to get ready to go to work and that we are no longer going to be able to eat as a family. We recieve our pizzas shortly thereafter. We open one of our pizza boxes to find that the feta cheese that was on our pizza was burnt, not a little bit but BLACK and inedible. I call the store back, AGAIN, and talk to a manager. His exact words to me were, "I have worked here a long time and that is how every pizza comes out." I was flabbergasted. I then ask him why there was such a delay in delivery. He told me that the website is never correct. I asked him if he was really saying that a fortune 500 company's website that is used all over the country is flawed, and he replied with yes. Who really says that to a customer? The manager said that he would credit us a pizza for the next time that we order...hello? I ordered a pizza to eat now, not later. He told me that he would re make the pizza but it would take at least 40 minutes. He said, "if I put priority on remaking your pizza, then other peoples will be late". The pizza was cold, and not tasty. I dont know that I will ever order again.

I'm writing this with regards that something is physically done, and that this complaint, isn't just read like many others. It is very difficult to try and understand how a manager can show no professional skills towards a customer, because when we have a problem we look for them as help. Especially when you have given this store hundreds of dollars. Made a purchase on march, 26, 2013. I are my pastas and my children ate the pizza, I never tasted it, but my mother asked for a slice. The pizza was not ready it had raw dough still, called to let them know just for future references not to receive anything in return. Then manager was put on then phone, he was very rude from then beginning, he said this is how you check your pizza to see if its ready, I'm not a pizza checker I count on you to bring good quality food to our table. He yelled at me and I did mention me calling corporate he laughed and giggled go ahead my name is Jose, he was anxious to hang up, and didn't listen to what I had to say, but better check my pizza, next tI'me this is poor management and costing your company to lose money, because if he has poor skills he's bringing that to then table for all other employees to do then same. Whether this might or might not change anything, its been said, from working in career services this is not permitted or tolerated in anyway, there are hundreds of people looking for a job that love people and can be exceptional assets to four company. sincerely, Jessica Avila

I ordered a small pie with a sandwich and received the wrong sandwich after calling they said they would send out a new order and they never arrived after calling 5 times they kept saying the driver was on his way. They never arrived and it was already 11:00 pm at night.

### all yall who are trying to say she did anything wrong. if your paying a place to make food they should make it right.

Samar is complaining about Dominos pizza lakemba. I order twice a week from that store and I never have any complain from them. She is talking about croydon park. I tried all the Dominos and other pizza shops in that area nothing better than Lakemba so stop ###ing

I totally disagree with samar lakemba domino's is the best i have ever had i tried croydon park, bankstown, earlwood and riverwood i figure out lakemba domino's is the best the pizzas are full of toppings fresh n tasty. The staff is very helpful n i must say friendly and she is talking about fahad hes is the best worker this little man is doing a great job and i must say he is the best worker ascompare with other staff his boss must be proud of him. May be samar you have some personal issues with them but if you are talking about there pizza quality and services is ### i muat say you are ###ing.

I just spent 31.00 dollars on two large pizzas.One was okay but the other one was a big rip off. It had maybe three littles pieces of sausage on each piece. It was the worst looking sausage pizza I have ever received. I wont go back it was not worth it.

Have just had a dominoes pizza in Bicester in Oxfordshire. What a dissapointment it was. The one detail we look forward to is the 'double decadence' base! There appeared to be no presence of any layer of sauce at all, thus the pizza was quite dry. I used a buy one get one free voucher, yet the bill for 2 pizza's still amounted to 17 pounds(ish) is the service a little more slack in respect of these vouchers? really dissapointed with the pizzas this evening, been happy in the past, hope the standard is not slipping!

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i am oder pizza's bay ane get one free .two pizza very bad pizza .i am calling form bhikaji cama palce new delhi 11oo66 .i spek your person but your person is not replace than pizza .no gerentee of foods ...
so i reqwest you plese replece my pizza THANKYOU

My name is Damian Bowell, , I just ordered a dominos and I am really angry with wot I have received, I ordered a garlic pizza bread that Was burnt to a crisp and therefore I couldn't eat, , and I ordered a new Yorker that was burnt on top and cold in the middle. It took well over an hour to be delivered, , and cost alot of money, and I am not happy with wot I have been delivered

look i know your comments are towards me, you think im irish but IM NOT i know nothing of irish my comments my opinions are from ME i live in dallas i use the same name on dallasnews.com irish may have several names that he/she uses but this aint one of em i dont need to hide behind 5 diff usernames!

i think someone deleted irish comments?

creeper alert!

maybe you shouldnt be so sensitive to something as small as writing in caps... just sayin love!

didnt know you could hear me?

They're pretty cheap here.

I think the majority of people disagree with you and prefer their new pizza. Maybe you have gone to a bad Dominos? Their sauces are not spicy at all.

Either way, 4-6 pizzas a month is a bit much. The cut back was probably positive for your health.

You have to add the promotion code to the pizza to get the promotional price.

$12.99 is only for the pizza, doesn't include tax or delivery. That's probably where your extra costs are coming from.

I ordered a pizza for my kids on 3-3-2011 store #7069
order#32 server #9397. My pizza didn't take long at all however my pizza was cold! The middle of it was doughy. It was by far the worst pizza ever! I also spoke with the young lady on the phone who said her name was Cassie, she offered me a combo, 1 large 1 topping pizza, chic wings and a bottle of soda. I asked her if the chic can come with buffalo sauce and a side of blue cheese. She said yes, not a huge deal but they came plain and with no blue cheese. But the worst was that they were gold to. I called the store and Cassie again I spoke with, I explained how I felt my food was, My kids wouldn't even it it!, she sat on the phone saying nothing, finally I started to repeat my self when finally she offered to remake the pizza which would take an hour to get us or the next time they would replace the order for free. It would have been nice if she acted like she showed a little concerned instead she acted like I was bothering her. I don't want the free pizza because frankly I wouldn't want to risk ordering another pizza to get a pizza no one wants to eat. In the pizza world there is a huge selections out there for the consumer!

I am quite disappointed in the service i recieved, the pizza was not edible, the delievery was extremely late and i was handed a pizza that was not stored in a thermal sleeve. i call to explain my complaint only to have been disrespected and hung up on. i dont know where they get their training, but in our community such as fresh meadows, this kind of behavior is frawn upon. I will make sure to be reinburst, i will call corporate headquaters, bbb, food inspector, the franchise owner, the superviors, and my bank to stop payment. i have never in my life experienced such poor customer service and disrespect as to hang up and laugh as i make my claim. rest assure this situation will not ever happen again. cold pizza is unacceptable and disrespect of someone whom is a paying customer, is unheard of, you have croseed the line. my advice to them, be sure to know whom your customers are before ever attemping to behave in such a manner, that person at the other end may very well the person to shut you that location down!

Courtney, I'm so sorry that this 1 store has made a bad impression of what the majority of us are actually like. The store owner should have gotten into contact with her supervisor. She does have one, whether it is the regional or district manager or even the franchise owner. I do have a question, did you save your receipt for the delivery? If you did, I would in actuality report the fraud to the authorities because that is unacceptable in any way shape or form. If you ever decide to visit the beautiful shores of Lake Michigan in Holland, MI please give my store a call and let us show you what real customer service is.

Mikarany- I'm not sure if you are aware of this at all but Domino's pizza stores don't get to decide their own delivery area. Corporate Domino's based in Ann Arbor, MI has specific guidelines set up in determining how far stores are able to deliver. Current guidelines are 9 minutes in any direction this is unfortunate in your case but continuing to call back after they have told you "no" will not make them any more likely to deliver it to you.

You are rude for calling multiple times asking the same question when they tell you no. A policy is a policy and they are not based on distance.

If they are so close why don't you walk there and pick it up?

I call local delivery at my area location and talk to the phone girl: she address herself as "Robin", and said can you hold with out even giving me a chance to say yes; this was very rude and improper but I over looked this because it can get very chaotic in there very quickly, well when she got back to me it was appr 6.15pm when I called and she pick up back up the phone at 6:35pm, so more or less I was on hold about 15 minutes, well when I went to place my order she was very rude and very ugly about her answers, I have order from this store since 1989 and never hold a problem like this, well I ask to speak with the manager becki which I knew because she has work there for 13+ year but come to find out she at a different store and the new manager rhonda is nice but she doesnt put the customers first, especially this robin gal, if that the kind of people she hires I will just order from Papa Johns.

i think you should go choke on a big fat ###

Second time in less than a week I tried to get decent hoagies. the hoagie bread was burnt and it had maybe a tsp full of mushroom sauce, little cheese. 2 pickles and no onions that I could taste. My husband and I had a very dry burnt hoagies I dont get it why is it so hard to make a decent hoagie

Pay no mind to Beckie2795. She never has anything constructive to say regarding ANYONE'S complaints. She appears to go around and belittle everything that everyone complains about. It's because she's a c.u.n.t. of course. Smile Beckie. It's the only way we can tell your nasty ### from your ugly face.

Stealth: Yes TheLoveFistII - I was

TheLoveFistII: wish you were a "little thin" vs the body you have

Stealth Pilot: saw your tata's this weekend - you should keep them holstered 'n covered up, for better affect!

*punctuation, my apologies

rickppp: I don't mean to be rude, but your grammar and puncuation makes it difficult to understand you.

Steath/123321/other alias's - no want here wants to see you breasts and if they do please let them speak up

GOD NO, PLEASE, NOT NAKED.

I am honored to be accused of having not one, but two alter-personalities that all reside in different states. I think it shows depth.