Domino's Pizza
Reviews and Complaints

I called two seperate Dominos Pizza stores, 1 being in Eustis and 1 being in Mt Dora Florida. Both stores would not sell me a Philly Cheese Steak with Pizza sauce added. "They don't put pizza sauce on that particular pizza." Not sure why but it tastes wayyy better with pizza sauce on it. I have been ordering the Philly Steak Pizza WITH pizza sauce since the pizza first came out. Since when can you not get a pizza the way you want it? The pizza already costs $17 + taxor a large and now they won't even make it the way I like it? This is sooo stupid, I still feel like I'm dreaming. Needless to say, I will not be going to Dominoes pizza anymore. Corporate stores need to GOOOO... bring back small buisness!

I had purchase coupon book from local middle school, I have not had any problem using the coupon book at any of the 66 precipitating restaurants dominos is the only restaurant that dose not want to accept the coupon book. I ordered chicken wings and 2 pizza's and ask to use coupon book, the young lady stamped my card and then took my payment, I ask her for the recipt when she gave it to me I saw were I was charged for both pizza's, the young lady name sherry told me that the owner did not like for any one to use the school coupons. I told her that he should not have them put that in the coupon book if they did not want to accept them. The coupon book is called - the pickens middle school pto restaurant coupon card, dominos coupon says — dominos (Pickens only) buy any menu priced item get 1 item or equal or lesser value free.
My name is kim durham email adress [protected]@bellsouth.net
Thank you for letting me complain, I will just use my coupon book @ the local pizza inn it has coupon for buy 1 pizza get next smaller free.

More than once we have had delivery service and when started to open the boxes the order would be wrong and somethng was usually left out. Because of this we started picking it up ourselves. Last night when we got home with our order one of the pizza's was something we did not order and one of the pizza's that we ordered was not there. We usually have ordered severalpizza's. It really causes our meal to be in an upset. If we go back for the corrections some one ends up eating alone or every one eats cold pizza. We understand that mistakes happenbut after so many times it finally prompted us to complain. If you need to contact me my name and address is Kathy Alexander 206 Park West Cr. Easley SC 29642

1.staff service.
2.food quality very bad.
3.there are no soup and sauce provided.
4.staff making noise and don't have any respect with customer.
5.not well with Domino's uniform.
6.staff are singing at kitchen until disturbing customer.

I would like to Complain about the Service I had on the evening of 14th February, I ordered a Pizza at 19.09, (as per Receipt) and after an hour waiting, we rang Staines Branch and asked them where our Pizza was, they had no recollection of a Pizza being ordered, so we ordered again, but this time it was 20.10, by the time the Pizza arrived in was 8.30. Although they had no order for that Pizzam the timing on the Receipt was 19.09, I know it is or was a very busy Valentines night, but to wait and hour and a half which was totally unacceptable. I think they realised their mistake and gave us measley Garlic Bread with no apology. I would like to know how you are going to rectify this mistake and make sure that when we order again from you(if ever) we will not be treated like this again!

i order 3 pizza and chicken kickers with blue cheese.i didnt get blue cheese i got ranch, so i called back and told the guy i wanted my blue cheese and he said he wasnt sending the guy back just for blue chhese.so i told him i didnt want the chicken kickers and wanteds my money back, he told me i would have to call back tomorrow.i asked him his name and he said he wasnt going to give it to me and he said he didnt have to give it to me.i asked for the manager on duty name and he said that she wasnt going to give me her name either.i said to him is this how you treat all your customers.at first he told me there wasnt anyway he could get ahold of the driver and when i told him the driver had a cell phone because the driver called me when he was outside thats when he said he wasnt sending the driver back just for blue cheese.i threw the kickers away because i cant eat them without the blue cheese and i would like my money back please.i cant believe i was treated like that.i spoke to the guy at 925pm.address is 59 mill pond road apt d32 [protected].i dont have a camera to show i got ranch..

I ordered a pizza from dominoes queen st auckland city and it had a big black hair on it.i rang them back and with alot of convincing they said they would bring me another one for free.i waited an hour and they didnt turn up so i had to ring back and when i did they said it would be 2 minutes away.so i waited another half an hour and had to ring back again.they kept acting like they didnt know what i was talking about.then another hour later i finaly got my pizza.iam not impressed, itz very unhygenic and slack, im not happy.

Jan 18th 2011...Called in an order carry out for a 1 lrg 1 topping pepperoni for 7.99. When i got home started eating the pizza.The crust tasted like dominos crust use to taste. (nasty and flavorless) It didnt taste like it had the garlic sauce on it. I called them and told Chris which claims to be the general mange, what the pizzz taste like. I wasnt calling for anything free just wanted to let him know how it taste and i didnt like it. This guy (chris) said i know the sauce is on there because i did it myself very rudely. I told him it didnt taste like it and i have over half a pizza left and i will bring it to him to taste it if he wanted. At this time im upset because he hade a very smart tone and pretty much told me i was lying. I asked him for his last name because i was going to write a complaint but he refuse to give it to me. So i said thats fine i dont need it i will give the store location (jefferson ave texarkana ar 71854) when i write my complaint. All he said was ok sir. Didnt even try at all to listen to my complaint. He was so unprofessional and he was suppose to be a manger. With that note i wont even eat there anymore if dominos has people like that working for them. He hade no right to get smart with me because i didnt like the taste of the pizza he made. I tried to take a picture but how can you take a picture of taste. Again, i will never buy dominos pizza again. He ruined it for me.

well, i called up for my daughter and she was asleep and needed know what time she started work that night, so i could wake her up in time for her to get ready, i called up introducing myself, but was given a rude introduction of what store, and the name of who was taking the call, i politely asked what time my daughter started and all i got in return was '5:30 until 8:30' and followed by them hanging up, i didnt even have time to thank them for doing that for me. i later found out when my daughter woke up that it was the MANAGER ! being a manager he should have known better, im so disappointed that i got spoken to like that, and his attitude and customer service needs adjusting

So I ordered two medium pizzas for my boyfiend his little brother and myself. One pizza was a chicken with peperoni pizza and the other was a peperoni and jalapeno pizza. Keep in mind that no one else ate the pizza and this was the only food we had in common eating the whole day. That night my boyfriends little brother could not sleep because he felt ill. He wanted to throw up and had diareah. That next morning my bf and I had finals and we started feeling really sick he complained that he had diareah and that his whole body ached so he couldnt focus on his final and in turn failed the final and failed the class. Later that day he went home and I met him there. We were both really ill with diareah, vomiting, body ache, fever, and our heads throbed really bad if we started to walk. We were bed ridden for two days after that feeling really sick. I tried contacting domino's pizza and all they could tell me was that supposedly they called over 150 people who had their pizza that day and the day after and they all were fine, oh and that supposedly they tested their own ingredients from that day and that once again everything was copersetic. Yeah of course if this was my buisness I too would do my "own research" and find that everything was perfectly perfect. All they could offer me was credit for more of their food.. ewwwww no thank you! Moral of the story is DOMINO'S = FOOD POISONING!

I placed an order online and was called from dominos within a few minutes. The woman said they are unable to deliver my order if I can pick it up. I told her she can cancel my order because I have no means of transportation to pick up my order. She then said that she will have someone deliver it. Half an hour goes by and they call me again stating they are unable to deliver my order. I go online and check my account to make sure im not being charged for an order I never recieved. They were charging me for the order so I call and speak with the manager. He states that they refunded the money but my account is showing that they are charging me for the order. He said if I wanted the refund to speed up I need to call my bank. I called the bank and they said the only person who can speed up that refund process is dominos and the manager keeps saying he cant do anything about it. Horrible experience! I will never order from them again.

Two days ago, I bought two specialty pizzas on sale for $7.99 each plus tax. One pizza was fine, but the other was not.I ordered one of the pizzas a supreme specialty without onions and I told them that my daughter and I were allergic to onions. I got home and we had almost finished that pizza when my daughter and I started wheezing and gasping. I peeled back the cheese and found onions hidden there. I brought what was left of that pizza back and told the manager what happened. He gave me my money back on the messed up pizza only and did not even appoligize for it and acted as though it was my fault for not checking the pizza before eating it. Personally, I think he poisoned us on purpose because why would toppings be hidden under the cheese?

I placed an online/internet order from Seattle for my Mother in Arab, Alabama. I ordered her plain barbecue chicken wings and one of their chocolate desserts. The plain chicken wings arrived but the dessert didn't. When I found out from my Mom they didn't arrive, I called Arab, AL Domino's to complain and for them to get her dessert to her. I also complained on the Domino's website. When I called the Arab, AL store the female asked me if I was "ordering this from somewhere else?" I said yes, I ordered it on the Domino's online/internet site. "Well we have had people say they got empty boxes." What does that have to do with my Mother's dessert? It's the 21st century Arab, Alabama, and Domino's offers to let you order by phone, or by internet. I chose internet. I'm responsible for ordering and paying, you are responsible for delivering the ENTIRE ORDER. If you don't trust people have them sign for it, yes I received this and that. THE WORST DOMINO'S I'VE EVER BOUGHT FROM, in person and online. We will never do business with them again.

ordered pizza at 6:03 and was told that the pizza would be delivered in 30-45 minutes. At 7:07 we called to ask where pizza was since it has been over an hour. Was told by a female who picked up the phone that the drive tried to deliver, no one answered the door. Since we did not leave the house, I told her that this was not true...she then said he tried to call and gave my phone nunmber. I told her that was the correct number but no one called. Since it is easy to check the "recet" call list, easy to verify. She then said that she had also tried to call. It is amazing to me that they are so worried about having to discount pizza due to their ineptness, that they would lie about the details. She proceeded to say that they would be happy to make another pizza and deliver it frest but she would not discount...are you kidding me? That was not the point, she never even aopologized and we never got our pizza. Terrible customer service! Highly suggest using pizza hut or I Fratelli if you want pizza in Grapevine.