DriveTime Automotive Group
Reviews and Complaints

They can go to hell and kiss my ###!

Yes DriveTime is horrible! The personal references you give them, they call and harrass them as if they own them money. They call your personal references 3-4 a time a day every day if they can not get a hold of you. They will start harrassing you if your car payment is 1 day late. I can't wait to trade this vehicle in and I wil NEVER do business with DriveTime again and I told everyone I know not to do business with them.

Purchased a 2008 Saturn. Needed front end alignment, I was told to do it under warranty. Took the car in 1 week after purchase and found out all 4 wheels were bent. Repairs denied. They are telling me that we hit something. Now we are 2 weeks into the contract and the car is dead. Told to have it towed to a shop 13 miles away and that they would only cover $75 remember only had car 2 weeks. Was told that it would have to be diagnosed to determine if it will be covered under the warranty. Told that since it was under 30 days that they TRY to take care of customer. Was told by lot that we could bring car back and they would cancel the contract but that we would not be able to get another car because the warranty department probably would not ok another sell. Since when does a warranty department have the say as to who can and who can not buy a car? My son is in the military and he has to have a car to get to his next duty station and after today when the warranty department comes back and says that nothing is covered we will have to much money invested in this piece of ### car to give it back. DONT BUY A CAR AT DRIVETIME BECAUSE AFTER YOU LEAVE THE LOT IS NOTHING BUT A RUN AROUND AND THEIR WARRANTY IS NOT WORTH THE PAPER IT IS WRITTEN ON!

i AGREE THEY ARE DEFINITELY UNPROFESSIONAL. i ATTEMPTED TO HAVE PAYMENTS DATE CHANGED FOR OVER FOUR MONTHS.
aNY IDIOT KNOWS THAT THERE Is A DIFFERENCE BETWEEN SEMI-MONTHLY AND BI-WEEKLY. SUBSEQUENTLY MAKING PAYMENTS
THAT SHOULDL HAV CHANGED HOWEVER IN THE INTERIM IT MADE IT appear that I was late on payments

please contact me at xxshyne2002xx@aol.com

After reading all of the complaints I am so glad drivetime did what they did to me. I went to drivetime in conyers georgia, and the sales guy was so rude to me. When I called and did my information over the phone the sales guy said I would need a 400 dollar down payment, so I was so happy about that. I go up there the guy that I had spoken with on the phone I did not get a chance to meet with because this other sales guy was so pushy that he forced me over to his office. Once this guy saw my income he literally got up from his chair and left while I was still sitting there. He wanted me to put down 2000.00 plus have a monthly payment of 423 dollars. He suggested that I get a co borrower. I was thinking this is just like a real dealer ship, there is no difference. I am so glad that I read the complaints. Thank you to everyone who posted you really helped me out, because I thought about going back. Everyone sometimes have a situation that causes you to be late, and you don't need knowone down your back every second of the day. Again thank you so much!

I'm having the same problems with my car..I just buy a 2004 Nissan Altimia. The first day I had 2 buy a tire for the car..They don't want to pay my out expense for the tire talkie about normal wear and tear..No sir not if I haven't had that car a day good..Now the light to check the engine is on and the part cost a lot..I should went ta Dealership to get me a car..Then they have the nerve to transfer my call back and forth to warranty to payments but you no what I'll put up with bull.This is my first and last car from them.Deferred my payment but I'm still paying for the repairs. I haven't even gotten tags for the car yet but can you say trade in a year time or lawyer. a

I BOUGHT A CAR JANUARY OF 2009 AND HAVE HAD NOTHING BUT PROBLEMS FROM TWO WEEKS OWNERSHIP. AT TWO WEEKS OWNED BY ME THE CAR NEEDED ROTORS, AND THEN CHECK ENGINE LIGHT CAME ON AFTER MY WARRENTY WAS DONE AT 6 MONTHS AND I REPLACED THE EGR VALVE, MASS AIR FLOW PUMP, MY A/C MOTOR INSIDE THE CAR SOUNDS LIKE AN AIRPLANE TAKING OFF, AND CHECK ENGINE LIGHTS ARE A PART OF MY LIFE WITH THIS CAR (ALWAYS ON NO MATTER WHAT) NOW THEIR TELLING ME I HAVE A VACCUM LEAK AND IT IS EXPENSIVE TO FIND.
WHEN I CALLED DRIVE TIME TO TELL THEM THAT THE CAR I NEEDED TO BE DEPENDABLE ISN'T AND I NEED MY FAMILY TO BE SAFE AT ALL TIMES, THEY TOLD ME TO CALL THE WARRENTY DEPT., SO I DID WELL THEY DON'T WANT TO DEAL WITH ISSUES AT ALL BUT IF YOU GIVE THEM THE PAID REPAIR ORDERS THEY WILL NOT TAKE CARE OF THE BILL BUT DIFFER YOUR PAYMENTS TO THE END OF YOUR LOAN. SO TECHNICALLY THEY THINK THEY ARE HELPING YOU BUT YOU ARE STILL PAYING FOR THE REPAIRS AND YOU CAR PAYMENT TOO JUST AT A LATER DATE. WHEN YOU PAY $16, 000 FOR CHRYSLER PACIFICA 2004 YOU EXPECT IT TO RUN EXCELLENT FOR ALONG TIME. THE ISSUE WITH THE ROTORS, MY CAR WAS DRIVING ROUGH AND WHEN I TOLD THEM ABOUT IT THEIR SOLUTION TO THE PROBLEM WAS RAIN PUDDLES AND THEIR MECHANICS AS WELL, WELL OKAY BUT CONSIDERING I HAD BOUGHT THE CAR WHEN FLORIDA WAS IN A DROUGHT AND IT HADN'T RAINED IN SEVERAL WEEKS AND NOT WHILE I HAD OWNED THE CAR FOR TWO WEEKS, IT SEEMED A BIT IMMPOSSIBLE... SO ANYWAYS THE SO CALLED MECHANICS THAT THEY SENT ME TOO REPLACED THE ROTORS WHICH I DON'T BELIEVE THEY REPLACED THEM I THINK THEY MAY HAVE RESURFACED THEM. I REALLY WANT TO LET THEM KNOW WHAT PROBLEMS I AM HAVING AND REALLY STICK IT TO THEM. I ONLY WENT THERE CALLED CAR DEALERS MAKE IT SO HARD TO BUY CARS NOW DAYS AND MY VAN'S WHOLE GAS SYSTEM WENT AND I NEEDED TRANSPORTATION FOR MY KIDS TO SCHOOL ETC. SO HERE I AM 15 MONTHS OWNERSHIP WITH THIS EXPENSIVE PIECE OF CRAP AND I AM ALWAYS IN THE SHOP WITH IT (CHECK ENGINE LIGHT ON AGAIN), GOING TO SHOP TUESDAY FOR CHECK ENGINE LIGHT (LOOKING FOR A VACCUM LEAK)... i HAVE EVEN ASKED DRIVE TIME FOR THE NEW PURCHASE WARRENTY ON CARS 36 MONTH WARRENTY INSTEAD OF 6 MONTHS AND IT COVERS WHAT WRONG WITH MY HUNK OF EXPENSIVE JUNK. BUT THEY SAID THEY COULDN'T CAUSE IT'S ONLY FOR NEW CUSTOMER PURCHASE. THEN I ASKED THEM TO SWAP IT FOR ANOTHER VEHICLE A NEWER ONE WITH MAYBE LESS PROBLEMS AND THEY SAID I HAVE TO WAIT TILL I OWE ABOUT $3500.00 ON THIS CAR BEFORE I CAN TRADE IT IN WITH THEM. WOW THEY HAVE A ANSWER AND A SOLUTION FOR EVERYTHING. SINCE I HAVE PUCHASED THINS CAR PEOPLE HAVE TOLD ME STORIES ABOUT UGLY DUCKLING CAR SALES AND DRIVETIME CAR SALES...
AND THEY THINK I GOT STUCK WITH A LEMON... AND I DID! I BOUGHT THIS CAR ON 441 OR PINE STREET IN OCALA FLORIDA ACROSS FROM AAMOCO THEIR MECHANICS WHO ARE JUST AS CROOKED AS THEY ARE.

You can only blame yourselves. You didn't research the car you were buying, you agree'd to the price, if you didn't like it why did you buy it. If you are going to drive time chances are your credit is junk. They know this, you know this. They know if you want a car, they are prob one of the few chances you will have to get a car that is not 35 yrs old. Don't like it, don't buy it. I keep laughing at people that pay 3 times the cars value, then complain about it like they had a gun to their head.

Wise up, its your fault and no one elses

Tony Judd!

I read your complaint and others about DriveTime being a scam. I'm so disappointed, I need a car really bad, and I am ready to go look at what they have here in Charlotte, NC. I will confront them, and see what they say.
I met someone else who purchased a car through them, here in Charlotte, she seemed happy.

Disappointed,
Cyd33

I agree with the first comment. I bought a 2004 Chrysler Sebring which is only worth about $4, 000. Drive Time sold it for $13, 000 and let us not forget the $7, 000 interest I was charged at almost 22%, which comes to a total of $20, 000 for a car that I can't even get $1500 for in a trade in! Yes, they helped me get into a car, but I am paying out the bazooka for it! My advice is to try to stay on top of your credit so other companies won't get to do this to you again!

We purchased / 2/cars, and had problems with both. I live in Durham, NC. If you would like to email me back and talk about the high interest rate and what can be done. I am ready. I am a praying person, and don't believe God is pleased with this! Lets talk. Email me back if you would like to talk further. tonyholloway48@yahoo.com

I am so with you on this! It is a shame that when your credit is not just perfect, you have to go and get a car (due to unforeseen circumstances), and you pay the HUGE deposit AND a trade in and still making bi weekly payments, NOT monthly and it just places you in a desperate situation! You have no car, you have a great job, and you need a dependable car! Those were my circumstances! However, I did not realize how much I was paying until I get the paper work home...(which they do not go over with you before you sign!), and I was just FLOORED! I thought, how in the hell am I going to afford this! I did make my payments, on time and then I became sick and was out of work for about 6 mths drawing short term disability and their customer service did not even care! " Can you borrow it from a family or friend?" NOT! So...after the 2nd past due on the car payment, I received a letter of repo! I called them up and told them to come and get it! It took them TWO months to pick it up! Tacking more payments and interest. Finally when it was done, I received a WONDERFUL BS letter telling me that they sold the car at an auction and received $2800.00 for it! Leaving me on my credit a balance of $6688.00! Please be fair warned! They are not out to help you with nothing! Hell I wish I would have never walked in to that place of business!

"HORRIBLE, DECEPTIVE, LYING, MANIPULATIVE, AND UNPROFESSIONAL" all describe the types of customers that finance vehicles with DriveTime. The words of "Listen2Experience" perfectly represent the customers, not the company.

DriveTime caters to people with [censor] credit. People that rent furniture, pay bills at Wal-Mart, cash checks at the liquor store, religiously play the lottery, etc... These statements aren't race exclusive.

Grow up, pay your bills, and shop at reputable dealerships.

This is so very sad and I'm sorry you have experienced this headache. Drive Time is a HORRIBLE, DECEPTIVE, LYING, MANIPULATIVE, UNPROFESSIONAL COMPANY in my opinion.

PLEASE LISTEN TO THIS COMPLAINT AND STAY AWAY FROM DRIVE TIME! They are only out for themselves and not the consumer. They will call and harass you, your family and friends constantly even if you are ONE day late. They are like finance company MAFIA!

F Wells

VERY WELL SAID!

Some attorney you are! you simply don't get it do you...it's easier said than done as far as that crapy contract because you can buy the lot probably. They are still taking advantage of poor people and it has to stop..It is predatory lending in the fullest and you're to stupid of an attorney to see that innoscent people are getting ripped off..What you don't know is that they give you a spill when you are signing the contract and they get people when they are anxious and feeling good about being able to buy a vehicle so does this give them the right to sell TRASH and charge prices of a Luxury vehicle? You do the math..Mr. expert!

Holy crap people. Do you not read anything before you sign it? the contract that YOU signed, stated all of this. I am a lawyer and got very interested in this, until i read DTs contract that every customer reads and signs before buying a vehicle from them. and guess what genius. It states that there is a 6 month POWER TRAIN Warranty, which does not cover brakes. also the "Total Loss " program that DT offers states there is a $500 participation fee. also of course they are going to run your credit again, because you are financing a different car from them. so if you didn't like the Mazda, you should not have bought it from them, by signing the contract with them YOU agreed to the limited warranty they offer, YOU agreed to the price and YOU agreed to pay it off. so by giving it back, YOU DO owe them the balance of the car, and it should be on your credit, so other dealers see that you like to play the victim and don't pay your bills.

It surprises me these Aholes are still in business. I am up date on my payments- have been for 3.5 years and STILL get grief, threats and haraasment from them. My last payment was $30 low, due to misunderstanding between my husband and I. They called me every day approximately 8-10 times a day until I made up the difference.
[censor]. I regret every dealing with them. As I come up to the end of the contract I CANT WAIT for them to try contacting me to upgrade! AS IF.

Would love to know if anyone else is filling complaints about the collection practices.

Your friends and family were listed as references so they can call them all they want. And your husbands commanding officer was listed as his boss they can call him too.

I agree! My husband has been in the hospital for two weeks (he's still there!). We got behind on our payments and they are calling a zillion times a day AND calling my friends and family.

They called today and left a message that they would be able to offer some assistance. I made two payments last week. I called her back (Irene) and she says, nope, I just needed you to call back! When I challenged her about lying, she said, "I'm just not going to get into that with you."

These people are unethical, unprofessional and probably breaking so many laws. They are the WORST car company I've ever used and I will NEVER use them again. PLEASE DON'T BUY FROM THIS COMPANY, you will regret it!

Popfts
Again I have to say the Drive Time you deal with must not be in the state I live in. My son needed a car because he worked two jobs and the motor blew in his previous car. Due to an extended hospital stay he had some credit issues. He saw a car he liked it drove great during his test drive. A week later the transmission went out, so he went without it for 3 weeks. Then the clutch went out which was not covered under the limited warranty. So it came out of pocket. My son brought the car to me when he left for basic training along with all the paper work. I looked the car up on KBB which had the dealer price on that car listed at $6, 000. The sticker on the window which he kept said $12, 000 so they charged him almost double the value of the car along with a 21% interest. Hell why not rip off a 22 year old just trying to make a living! Under the Soldiers and Sailors act If a person earns less money in the military than they did as a civilian, its mandatory that all loans and credit cards they had prior to joining the service can not have an interest rate any higher than 6%. Drive Time refused to lower the interest rate although the were very insistant that they fully understood what the Soldiers and Sailors Act was. They don't care about people, they over price their cars, give people payments they know they can't afford because they know they can repo the car and resell it. I was glad that my son got stationed outside of the U.S because under the Soldiers and Sailors Act if they get sent out of the country or deployed they can give the car back to the dealer with out any repercussions on their credit report.I have to say that the Drive Time here paid out some good money for not dropping the interest rate. Maybe the one you deal with is a good dealership. But the one here is nothing but legal loan sharking.

For Commonsense254-
Actually they do call you even if you make your payments on time. If you pay biweekly they call once a week to see when your coming in to make your next payment. Which is none of their business as long as its paid by the due date. My son always paid his payments on time. He even set up automatic payments when he joined the Air Force and took Drive Time a copy of the allotment to put in his file. They knew they would receive a payment the 1st and 15th of every month per a government allotment. He left them his information regarding when he was leaving for basic training, where is was going for basic training and how long he would be in school after basic training and where the car would be while he was gone. Drive Time called him every week to see when he would be coming in to make his next payment. After the first 3 weeks when they couldn't reach him they called me on my cell and at work every week and if they got my voicemail they continued to call till they reached me. You think its right for a company who has received every payment on time for over year and has on their computer and in a file the exact days they will be paid to call someone while they are in training to serve this country? I will tell you that the Fair Credit Reporting Act and the Dept of Defense did not and Drive Time paid a hefty fine!

You agreed to them calling your references when you filled out your finance packet with them. what are you whining for.. If you paid on time, like YOU agreed to in your contract you would not have this problem. Drive Time is one of FEW "Bad Credit" car dealers that actually helps people. they warranted your car, the did not sell you a lemon for twice its value at 80% interest. maybe before you bash a company who has done NOTHING THAT YOU DIDNT AGREE TOO, You should read your contract and make your payments on time.

First things first... If you pay your payment on time they will not call you. They only call your references if you do not answer the phone. DriveTime is always willing to help you, if you keep the lines of communication open and let them know whats going on. As for the people that are upset about reposession after the first payment being late... The managers state, at the time of sale, how important it is to pay the first three payments on time for that reason. It automatically puts the vehicle out for reposession if the customer is delinquent on the first payment or if the down payment bounces unless you can prove that it is a bank error. Any company does this! Nothing is free! If you get something you have to pay for it! If you dont make your payments, what company wouldn't call! If you know of one that is selling things and you don't have to pay it back let me know because i will be all over that!

I am in the same situation. Is there any way to stop them from calling my references?

Hey sgfsfsdf, don't be an [censor]. Bad things do happen to good people. The problem is, that greedy [censor] companies like DT have no common sense or compassion. People work hard for what they have, and when hard times fall companies like DT need to understand that harassing phone calls and threats do not help matters in any way. I understand that in todays business everything is run by computer, and that companies have lost the ability to think for themselves. That they must abide by what some machine is telling them other than using common sense. If it were the case that people instead of computers were making decessions, and that a person actually looked at a customers history with the company and that customer had been in good standing until tragedy struck the compassionate thing to do is work with the customer and set up an arrangement they can afford, otherwise your pissing in the wind. That is only common sense. It is a shame that I had to explain what compassion and common sense means, and how it works, get off your computer and go make some friends.

TO ALL OF YOU (tYRA, TDA1909, AND The little people won),

The contract that you signed states "make payment $____ on _____, or we will repo the car. What isn't clear about this? It seems to make perfect sense to me. Am I missing out on something?

@Tyra
Listen, you seem like a good person, but bad things happen to good people. You are not the only person to lose their job, miss a payment, and deal with collections.

@Little people won
Hey, the Attorney General won't do [censor] w/out proof. Some guy recently settled with a debt company for harassment. He had tons of voice mails, phone records, and tapes. I doubt customers of DriveTime care enough to work this hard. Come on, they ended up purchasing from DT because they didn't care enough to pay their bills in the past.

Discussing this is almost pointless. I'm open for rebuttals.

Wow! all these stories sound just like mine, i was actually told that me being a 42 year old man and cant afford his truck payment must be an embarrassment to my family. I hung up on them, , , the next day they called my father and said i have disappeared and they couldn't get in touch with me, , wow if you answer the phone they talk to you like you have stolen the car, if you avoid the calls they will contact everyone on your contact information. Oh did i mention i am only 23 days past due, i was laid off and doubled my payment last month to help get caught up, they don't care.

I understand how u feel as I was a a FORMER DT customer. This is what u need to do. Contact your states Attorney General. File a complaint and tell them everything they did. The attorney general will send them the notice and they have to respond to it. This will stop the harrassing phone calls to friends and family as this is against the law and bad business. Not to mention all the rudeness and foul mouths they all have down at DT. Tell the AG everything. The file another complaint with the FTC. They have specific rules and regulations regarding debt collections and telemarketing, the whole bit. If any one of those rules are violated they company is in violation. This wlll also stop the phone calls. Good luck and remember we do have people out there to help us...we just need to know where and how to find them.

I agree...Drive Time is such a rip-off! I was in a bad space and was crazy enough to sign a contract with Drive Time...Now I am stuck in a situation in which I can't get out of paying over 3 times what this car is worth. I was certainly fast talked into this mess...pressured into this mess. I recently tried to go to a reputable car dealership and trade in this car, but I owe much more than the car is worth and can't get out. Drive Time customer service folks are rude and talk much s--t becdause they know that they have you over a barrell because you signed that contract to pay 22% interest and 3 times what the car is worthed. I am so upset...I would like to simply drop it off...but I know that will cost more problems. I need help...any suggestions? I am interested in the class action law suit also.

everything you hear about drivetime is true. I got a car from them 3 years ago and the trans started to go bad about 3 months down the road, and when i called them about it they told me it was out of warranty and i had to pay for it out of my pocket. So oneday i took the car back to them and gave them the keys and 2 years and some months later i get a court order on my door about they want 13, 000 for the car, 5, 000 for the interest and 1, 500 for lawyer fees and court fees and i have 30 days to answer to the charges so now i dont know what to do. DO NOT GO TO DRIVETIME PLEASE

this company suck every rep i talk tp lies about setting u up on payment arrangement. Then u get a call 3 days later and there is nothing in the note about the arrgments made. I have a trick for these mfers. I know i cant record the call but i can get a noter republican to listen and document the call and can be held up on court. Please for give any misspellings i am doing this from my cell

STRONGLY AGREE!

My payments were made to Sovereign Bank and cashed by said bank. I always paid more than what was owed on the car loan I was running a month ahead on the payments anyway. Apparently, the car loan was sold to Santander but instead of being told this they just presented themselves to me a collection agency working on the loan for and through Sovereign Bank. Due to the economy slowing my carpet business was suffering and I sent a letter to Sovereign asking them to be patient as the busy season for carpet installation was fast approaching. Meanwhile, I secured a job in an industry I had been in for ten years previously so I could get caught up. In addition, I had given up my rental home in lieu of becoming a room mate in order to further free up my finances. Finally, I lacked $250.00 to get it out of repossession, running two payments behind. I made arrangements with them to pay this amount on Friday May 14, 2010 with an additional payment shortly thereafter. On the wee hours of Thursday morning May 13th a repo man came and got my van and ironically this was the day I started a new job for a major grocery store chain. It was the grand opening and I had to go to work basically hitching a ride and in shock with all of my personal possessions and tools God knows where. I had many items from the move in there including taxes and personal papers and finances...

I would have voluntarily given the vehicle up had there not been any other options but for them to be dirty and make arrangements and then pick it up with no regard for someone who had paid on time for three years. When I could finally arrange for a day off so that I could go pick up my belongings as the recovery company told me I could only come between 8-11 am m-f, a whole new problem arrived on the scene. THE AUCTION COMPANY WAS THERE TO PICK IT UP AND AS THEY DROVE IT PAST ME I NOTICED IT HAD BEEN DAMAGED SEVERELY IN THE RECOVERY PROCESS. THIS VAN WAS IN PERFECT NEAR SHOWROOM CONDITION AND THE WHOLE BACK QUARTER PANEL INCLUDING RIPPING OFF THE RUNNING BOARDS I HAD PUT ON WERE GONE. The recovery company would not let me notate this on the paper I had to sign to get my things nor would they admit to anything. In fact, they had a incident report stating it was like that which is a complete and total lie. I had full coverage on this vehicle there is no way there would be any damage on it, it was my baby and my livelihood. Now where does this leave me? They want me to pay $2000.00 to get it back for a vehicle that was trashed after having made arrangements with me. How can a company operate this way? In addition I had not officially moved in yet so they were trespassing on my room mate’s property. How can these people operate as OUTLAWS and get away with it? Who holds them accountable? Please let me know as I do not want anyone else to have to suffer such losses and emotional and financial distresses. Class action lawsuit? I'm IN!

I purchased a vehicle and it was financed "pre-approved" through Santander. I kept calling them for three weeks to find out how much to pay, to whom, and when. They kept telling me I was not in their system. Then, I get a call from the dealer almost a month later that the finance company is just now getting around to verifying my information and since I changed jobs since I bought the car, they no longer wanted to finance me. I called Santander and spoke with Felicia, who said if I don't have a job where taxes are taken out (because I'm a contractor) they won't finance me. I asked how long I have to stay at the same job in order for them to verify and get me in the system? She said there's no set time, it just depends on how busy they are, and they are busy right now. So, it appears I am required to plan my life and job situation around the schedule of how busy Santander is or isn't.
She hung up on me and sent my paperwork back to the dealer, refusing to honor the loan they had already approved. This made the dealer then want the car back.
Their website says they process their loans in 2-3 days. This was a month later.
A complaint was made to the OCCC who licenses them.
Damage Resulting = A tow truck was sent to my home to try to take the car, the dealer attempted to file theft charges on me, the car is owned by no one at this point and they are threatening me to bring it back or lose my downpayment.

I also had my Soverign bank load sold to Santader. I became pregnant, and due to an illness was unable to stay at work. Month after month i told them i couldn't afford it, and yet they stated they wanted to work with me and gave me an extension. Finally i have returned to work, and can now afford the payment. I recieved a call the other evening from a manager who stated that even though i made payment arrangements, the car was out for repo anyway. i'm letting them take the car because i will no longer deal with this company, and my credit is too low to refinance with another company. There should definately be a class action lawsuit against this company. There practices are probably illegal, and 100% SHADY! I read on anothe website how they have been known to report late payments to the credit bureau for customers who make timely payments, and refuse to correct the problem. I also saw where they've been known to repo cars from people who are up to date on payments, just so they can collect additional fees. OUTRAGEOUS! All i can say is that Karma is a B@#%, and people who work there will get their just desserts!

Unfortunately they are marketed to those of us who have poor credit and no options. If we want to finance a car, we get a company like this, the "Slum Lord" of the credit complex. They can be bullies because we don't have options. If we did, we would never be paying the outrageous rates they charge. Their rates are so high because a good portion of those who get financed, wind up getting repo'd, or just default. And it's not that they don't care if you lose your job, or have a family medical issue (my issue my wife was in the hospital for 2 months and they called all day every day), it's they don't believe us because so many people lie about it. While I understand the reasoning behind their bullying, there are now laws in place that prevent them from doing some of the illegal practices they do. I had a car dealer tell me how to get out of the car loan with them with minimal damage to my credit, it was brilliant and I now drive an 07 Charger, and my wife an 08 Grand Caravan...email and I'll tell you what I did. tommy-gunnz@live.com.

I've been a customer with sovereign bank, which was bought out buy Santander. I recently was unemployed and called Santander to warn them of my upcoming financial struggle. Although I have NEVER missed a payment with them for 3 years, they would not consider helping me. My car is $15k upside down and they had no other programs to help me, even in the economy we are in. A fair and just bank SHOULD have programs to HELP customers in need. A refinance is not anything they do either, one would think that rewarding and retaining good clientele is what they would do, but they are no help. I was told that my only option is repo, seeing that a bank loses more money on a repo, u would think they'd negotiate- but no dice! so I told them to send the repo man over.

The same with me. I financed a 2003 Hyuandai Sante Fe that was originally $13, 000.00. Gave a $3, 000.00 down payment, have been paying for over 2 years, and have a payoff of $10, 000.00. I am trying to trade it in for something that gets more miles to the gallon but I am upside down. I was informed that I would be able to get refinanced, that was a huge lie. I ended up getting the highest interest rate you could possibly get. My question is, is there something that is legally binding in which they have to put a certain percentage of your payment towards the principle and a certain percentage towards finance fees? What's interesting is that the car is supposed to be paid off by 2012, and with a monthly payment of $391.00, basically my payments are now being put towards the principle. If anyone knows of a Class Action Lawsuit against them, please post it so that everyone can get a bite of these people.

I have a loan with Drive Financial which is now Santander, We purchased our new car back in Feb 2008 . We never missed a paymento on our Charger until July this year2009. Before we missed a payment, we told (Drive) them that I financial situation had changed. My husband and most of his co-workers were all laid off. The company laid off over 80% of it's workforce. We called Drive Financial, we needed to make arrangements, to re-finance. Drive told us their company is not that kind of company. They don't re-finance. Our payments are too high, we are upside down. I cannot understand, why this company cannot work with us.
I don't recommend Drive Financial or Santander company's to anyone.
Where can Americans find help when you need it .We have lost out to foreign companies. What is happen in America.

I HAVE BEEN WITH THEM FOR AT LEAST 8 YRS I HAVE PAYED OFF THREE CARS THAT WERE OVER PRICED FROM THE START NOW ON THE FOURTH HOW COME THEY CALL ME FOR $20 EVERY OTHER DAY TWO OR THREE TIMES A DAY.THEY WILL CALL OTHER PEOPLE SOMETIMES BEFORE THEY CALL U.HOW CAN THE PEOPLE WE PAY TAXES KEEP LETTING CO LIKE THIS DO WHAT THEY DO SOME BLAME NEEDS TO GO TO LAW MAKERS . HOW MANY OF THEM HAVE CARS FROM DRIVETIME OR CASH ADVANCES. DONT MARK ME BAD CREDIT CAN HAPPEN TO U.I DONT MIND PAYING A LITTLE OVER WHAT THE CAR IS WORTH. VAN 14.000 DRIVETIME PRICE BLUE BOOK 8000 DRIVETIME 20% $20000 U DO THE MATH. WILL NOT OFFER GAP INSURANCE

believe me i wish i wouldnt have got the ford taurus that they pushed me to get! my drivers side panal was super glued on and when i first got the car it would stop working will to find out they put a small battery in the car not even supposed to be used in that car and i ended up buying a new one.. my AC is also going out.. oh i am having the worst phone calls and now emails from them for being a day late.. i hope no one ever gets a car from them.. i tried doing that auto pay and they charged me 10 extra dollars.. i dont even like going in there to pay my bill cuz i am afraid i will see some one purchasing a car i swear i will go up there and tell them how awful they are..