Duke Energy
Reviews and Complaints

Small business, community newspaper, Kershaw News Era, with no one in the office (except very, occasionally) using no lights, no AC or anything else and the bill is $218 dollars per month - $100 of the bill is this line item change of $100 (Fixed Monthly Leaf 50C Charge). That amount seems rather excessive, I've seen comments that it is some item the government allows to charge for "Solar Research". The electric usage is $86.16 per month, the fees and taxes are the majority of the bill. We have other offices that have Dominion service with a guy sitting in the office all the time using lights, AC and that bills is not more than $130/month.

My first bill for my 545sqft apartment was over $180 for service (+$25 for turn on fee)for only 14 days of service. I looked at my smart meter info and it's as though I have certain days where it is pulling >330kWh. There is no reason for this. I have spent the last month calling customer service and to no avail. No one listens. I've paid it because I have to but I need to know why this is happening. I have had my landlord check all my appliances and clean my ac unit.

If I could give zero stars I would. I requested to discontinue services for 28 June 2019, on 3 August I called and spoke with a customer service representative concerning my refund for over payment. The representative explained that it should have been processed, but saw that it wasn't. He requested that I wait another 5-7 to receive my over payment. I called on 6 August and spoke with a different representative, where I asked to speak with a supervisor, not a team lead. After waiting 10 minutes, I was asked if I'd like a call back, of which I agreed. I asked that the supervisor leave me their direct line should I miss their call, and that my call to their line would only involve my business with Duke Energy. I was trying to prevent being provided a 1-800 and going through the entire process again. When customers pay their bills late, they incur a late fee. I always paid my bills on time, and because I moved due to a military transfer, I over paid the bill. I am not talking about a few dollars, but closer to hundreds of dollars. Duke Energy should be just as diligent in refunding over payments just as they are in making sure franchise fees, over payment fees, etc., are immediately added to your bill. I encourage any corporate leader in contacting me regarding my account, and when I can reasonably expect my refund. My expectation of their professionalism and promptness should be met with the same level of importance as they themselves would expect if they were customer in this situation.

The house got hit by lightning 3 weeks ago we have a machine giving us power in the back yard it says it cant be left on for more than 15 days to call the number on it that is invalid it's there machine not sure what else to do cant get ahold of anyone on the weekends cause your customer service is complete garbage my Bill's never show I had to call it get multiple sent out which also never show this service is a complete joke

I put a request in online to start services on Monday and needed services to start on Thursday. They did not process my request in time and now I am stuck having to move all my furniture with no AC and I can only do what I can while there is light outside. Extreme upset with their service. I tried to contact customer service but later found out they are closed Saturday and Sunday! The biggest power supply company is closed on weekends with no customer support is absolutely ridiculous to me and now I have to wait til Monday for my request to process, a week after my request was put in. Extremely upset with this.

I (Larquita Townsend)have been a customer ([protected])for 7 years at my current location (823Pasadena Street)and after 5 years of living here it was brought to our attention that mine and the apartment next to mine have crossed meters meaning the electric use I've been paying for has not been mine it's been the adjacent apartment which was supposedly fixed two years ago. After Duke Energy investigation I was issued a check for about $550 so I was only compensated for 3 years due to statue of limitations and As of yesterday the same situation happened again and I'm puzzled because I thought Duke energy fixed such issues previously only to find out two years later the same thing happened again so obviously it was not fixed.

Hello. My name is Tomeka Curtis. My mom account (Bernice Daye) was closed due to someone called for new service at her apartment which was a mistake and then called in to change and give correct address for service. Well due to this issue my mom account got closed and had to do another account and now she is being asked to pay a deposit which she has been at this address for almost 2 years now. We didn't have to pay deposit before and I just don't think its fair for my mother to pay a deposit for somewhere she already has been staying. Its not right! It was someone else mistake which they know name of person but can't give me that info. My mother is 84 years old and on a fixed income. This was not her fault. I need this matter to be addressed before having to go into legal matters. Please contact as soon as possible. I am on my mother's account to take care this matter on her behalf..
My info is [protected].. Tomeka Curtis( daughter of Bernice Daye)

i my name is Ebony Brooks. My brothers name is Malik Jones. As he was moving out on his own and started to become more independent I agreed to be his guarantor for a few utilities. Duke energy specifically, he was moving into a location that was previously occupied by Angela Jones. She is not a blood relative of ours but a family friend. When she passed away Malik inquired about moving into the property. He was advised he could so he called Duke energy to get power. They some how determined that her old bill was now his responsibility. Charging my (Ebony) card for $414 for an outstanding bill. Once I realized the amount charged was for her bill and not a deposit I immediately called to dispute the charges. Duke energy would not refund my money but my bank did over turn the charge and refund the money. Duke energy then began billing us (in Malik's name but I am the guarantor) for $300. I have been calling since May about this issue and every time I get bad customer service and the run around about who I need to speak with. On Wednesday June 17th I called and was hung up on by a supervisor im customer service. Today I got to the right department (energy protection) the first representative told me we were responsible because we knew her. I explained that cannot be correct. She stated based on bill avoidance we were responsible. I explained to her it isn't an avoidance, she is not our responsibility, she is deceased and we do not assume liability for her bill. The representative joselyn was very rude and advised me that I was responsible because I paid the first $414 I advised that was not international which is why I disputed it. I then asked to speak with a supervisor and after getting Malik on the phone (because she refused to speak with me about the account) she placed us on hold for 10 mins with no response and no hold music, it was just a silent hold and we felt like she had hung up. Malik went back outside and she finally came back (he had already answered all the security questions) she wanted to ask more questions and I advised he was outside again, once he came back in for the second time she started asking random nonrelated questions and stated she couldn't hear his response and he didn't sound the same as before and disconnected the call. At this point I am tired of calling about the issue and I feel that we should be compensated for the horrible customer service and time spent on a matter that should've been handled 10 calls ago. I also asked for them to pull the call where we assumed liability since Joselyn ( energy protection department) stated they could pull all calls and that it was noted we agreed to take on the deceased customers charges.

Duke Energy driver going northbound on 77 between 4:45 and 5:00 7/17/19. There was only one truck. It won't be hard to find the license plate number due to the NC Quick Pass lane. He was cutting people off. Driver cut me off once, I honked my horn thinking he didn't see me because of his truck and me in his blind spot, then your driver did it again, this time I know he clearly saw me. Since he has the bigger vehicle, I will slow down as I do not want to get in an accident. I realize at this point, that he is simply not paying attention and if he is, he just doesn't care. I don't feel like this is a way that Duke Energy wants to represent themselves, especially with your high safety standards. Clearly, your driver doesn't think he should abide by those safety standards. To top it off, I do pass him and when he passes me back I get the middle finger... DRIVER TOOK BRAWLEY SCHOOL ROAD EXIT.

Due to Duke energy constantly messing with our power my 65 inch flat screen is fried. But this time I was in my tanning bed as the power keeps going on and off. I believe something needs done or they need to pay our bills of they cant keep from doing this two times a week at least. One of the photos will show you my tv goes blue when trying to restart everything. This is messing with peoples appliances electronics and all. Please tell me you can do something about this.

Today is a calm, warm, blue-sky day, and our power has gone out. Being a Duke customer is like living in the third world. I've lost count of the number of outages we have each year. I live part of the year on an island in Maine. We're at the very end of the network, and subject to ice storms, the works, and maybe one outage a year. You all are pitiful. The worst I've ever had to deal with, and it never gets any better.

I received a bill of $98.88 on Account Number [protected]. I requested management's call back but still waiting for the call after 10+ days.

This is the landlord account, which automatically transferred the utility to my name. This is a vacated property which has less than 1000 SF. I turned off the AC and refrigerator while it's vacant for 20 days. The electricity bill in this vacated small property has higher than my 3000 SF home usage, which we lives there, cooking, using computers etc.

I made 2 calls and requested Duke to investigate this but still haven't heard back.

Thanks.

Duke Energy
P.O. Box 14042
St. Petersburg, Florida 33733

Re: Solar Panel Electricity Generation Cost Credit Algorithm or Lack Thereof - Now Changing the kWh - Ha Ha I printed the bills and the Duke Energy website still shows the original kWh, so don't bother with additional lies/fraud

To Whom It May Concern:

When we installed our solar panels, we were told that the excess kWh generation would be credited at the base rate charge of approximately $0.07 for Duke Power. As a retired 3M environmental engineer, I can not make any sense out of your reported kWh generation for our system when compared to that reported online by SolarEdge. As you can see from the attached spreadsheet, it seems to change from month to month and is now on a drastic downward trend. I am especially concerned with the drop-off for last month when it dropped below 40%. Your reported generation of 627 kWh is well below the SolarEdge reported value of 1574 kWh. Due to the longer days and fairly dry month, their results are reasonable and continued the expected upward power generation trend.

Before I report this to the Florida Utility Commission, I thought that I would make one last effort to obtain a reasonable
explanation from you. I earlier tried an email but so far got no response.

I guess now I have gotten your explanation. I downloaded your App onto my iPhone, and it claimed I used 977 kWh in May, rather than the 590 shown on my May billing. I am not using my pool heater, I raised the cooling temperature setting from 74 to 77, and had the A/C unit serviced. My April kWh usage was only 376, according to your records. Thus there is no way I used 977 kWh.

Sincerely,

J. Michael Osborne
1444 N Hampton Dr.
Davenport, Fl 33897
Account No.: [protected]

Ps: If I don't get a reasonable explanation I will go to the local Orlando paper, the Florida Utility Commission, and BBB, plus my six children and I will flood the internet with my spreadsheet and lack of response/explanation from you. What a disappointment, as I thought Duke Energy was an ethical company.

My power has been out in Raleigh NC for almost 24hrs due to a error duke energy made. They waived my disconnection fee due it being an error on their end and stated my power will be back on within 45min to an hour. It has been hours and duke energy still has not reconnected my power stating it can be the end of business today before I have power again. It is the summer time and extremely hot, I have a small child, and a refrigerator full of food. When I spoke to the supervisor at Duke Energy her response was "what you want an apology? I did that already. You can file a complaint but that doesn't mean it's going to be approved so you will just be filing a complaint because I already stated that it's nothing we can do for you besides just wait for whenever your power comes back on"

Tree service company trimed for Duke on May 21, 2019.
The address is 703 Stuart Dr, Sanford NC 27330. One of the four man crew came to the has was very polite and explained they would be trimming trees and shrubs Etc around the power lines running across my back yard. I walked the property with and showed him the damage from the last trimming, a few years ago. I showed him an old road they could use, currently grass covered, but it would not rut the property if they came into the back yard that way. I showed him the side yard and the previous damage. Told him this was all natural area soft because of years of leaf and pine straw buid up. I reccomended they use the old road path. showed him the previous ruts and damage. My family left for the day and upon our return late that evening we could see they had trimmed but not enough light to check for damage. Yesterday in the daylight the damage was obvious. They had come through the side yard and started to rut the yard as soon as the heavy truck got onto the soft ground. My phone number is [protected]. My name is Raymond Reese. I hope a Duke power rep will come out to look at this damage in the near future.

Thank You for your prompt attention to this problem.

Raymond Reese

Tonight on May 22, 2019 at approximately 9:45 pm a man pulls up in a truck and walks to my back yard and proceed to walk around my property. i proceed to look out the window, within seconds my entire house goes dark. I immediately come out of my room and proceed to the room facing my garage and yells down to the man.. can i help you? he does not respond. I then go into my mothers room who is elderly and proceed to tell her that it is a strange man in the backyard and when i asked him to introduce himself. he did not say anything. So my elderly mother. who just lost my father on april 18th went to the same room and asked the man to introduce himself he told her to come down stairs. mind you the lights in the entire dwelling is off. The next thing i did was grab my pistol and call 911. when 911 arrived the worker proceeded to tell the officer that he was ordered to cut the lights off. this worker even cut off our Genrac generator that does not even belong to Duke Energy. what if he did something wrong to a system that is not even belong to him. He told my mother that her name was not on the account that is why he cut off the power. she then gave him a copy of her bill with her name and my fathers name on it. My mother called Duke Energy to let them know a week after my father died that he passed away and that she still lives at this home. She also inquired on when the equal payments would be removed from her account being that she still resides and her name is still on the bill.. no one informed her that the lights were being cut off, no one stated anything to her on the phone about how to remove his name and leave her name on the account so she can have lights on in a home where she just lost her husband. This situation right here is unacceptably and situations like this should not still exist. I really need answers.
[protected]@aol.com

Keep getting run around when trying to obtain my medical reimbursement. Made many calls in past 5 months and recieved many promises of obtaining forms in mail - never received any to this day. Last talked to a lady that claimed to be supervisor and she promised to e-mail the forms - got e-mail but was only a statement - what i received the same day in mail and only states what is in account. This has been going on for months - can no longer access on internet and have no way of knowing what is going on with my account - no longer even get a statement of accepted or denied claims in mail, something major is wrong! may need to seek legal help!

I called to Speak with Duke Energy today and Yesterday 5/20/2019 and today 5/21/2019 and they are telling me that for the disabled assistace/elderly program they only reduce your bill by 19 cents a month and won't give me any information about these programs and how to apply and also won't let me speak to a Manager. [protected] is my Phone Number my name is Tanya D Graham

During the storm on Monday 5-13-19, the electrical box was torn off my house. A Duke technician working in the area (Gaylee Village, Wendell) told me I would have to have an electrician reattach it. That was done Tuesday afternoon 5-14-19. I called Duke Energy while the electrician was there to get someone to come restore power. The person I talked to said I had to have an inspection. The electrician talked to her and told her no inspection was required as it was a repair...all wiring, etc. was original. After being put on near terminal hold, I was told someone would be there within 2 hours (this was at 6:30 pm). No one ever showed up and I did not get a call. I tried to call customer service at 8:30 but the recording said I was calling after business hours (the back of my most current bill says customer service hours are from 7am to 9pm) I still do not have power.