Dunkin' Donuts
Reviews and Complaints

I went to the store in Elgin, Illinois. The store at McLean and Big Timber Rd. There is an African Americam manager and I waited in the line he was waiting on . There were two lines . He waited on two people in front of me and when it was my turn, he refused to wait on me . He said I should go to the other line . There were two other people that came in behind me that had already been waited on . I was pushed to the back of the line . Instead of waiting, I just left . I don't like or apreaciate any of this racial discrimination going on in your stores . I can buy my donuts and coffee some place else . I'm not a racist and want nothing to do with any racial issues in your stores . I will never go back to that store .

I need help reaching out to the owner or regional manager of the Dunkin' Donuts food chain. I love coming to the restaurant and I'm a big fan of coffee that I've even lucked out on dunkin rewards. Most recently, though, a horrible employee named Cindy, or sindy, was very aggressive and verbal to me. She laughed in my face about a coupon I had just won from a large ice coffee calling me a cheap stake and verbally abused me. I'm not sure if the manager was present because no one came to assist and this Cindy, or sindy, employee claimed she was the manager. I said I doubt you are the manager because this is not how you treat a customer. I was embarrassed and shamed. I hope to see this be resolved. I don't think I am the only one who has experienced this because there has been multiple complaints about this particular Dunkin' Donuts location, located on Halsted and 47th street Chicago Illinois, even on the reviews section. For further information, you may contact me at+[protected]. I hope to hear from you soon. Thank you.

I work at 5610 West sample rd in margate and the two Jamaican managers that work there are very nasty like really nasty, I seen the elderly manager drop a whole batch of sweet black pepper bacon on the dirty floor and still had the audacity to re-prep it like really and the jackets that's worn by the sandwich people are very dirty and stank and be touching customers food... My money was stolen out my property no cameras was run to see who's the thief but when I take a piece of marker note about eating on the clock when we don't even get breaks just to drink a glass of water down from the donut case I get suspended for a whole week and my hours got cut, like I really need corporate to fire Antoinette Gordon and Jody Coates because they are not fit to be anyone's manager.

To Whom it may concern:

I live at 87th & Mobile behind the strip mall on 87th & Narragansette. I am constantly being blocked by your delivery trucks. I am either unable to get in my parking or unable to leave my parking space. Your drivers will ignore the residents & just continue setting up to unload their product. I have lived here for 3 yrs & have had this problem to many times to count. There is plenty of room for them to pull & park closer to the wall so we the residents are able to get in & out but instead they park right in the middle to the alley blocking all traffic from getting thru. This is very unfair to all the residents who pay their property taxes. I have been told to go around & shut up & wait. When I explain they are blocking my parking spot I am told "well than you're just going to have to wait than. " I sat in my car behind the truck for 20 mins today while he unloaded with Milk, Ice cream & frozen products. I had to throw the ice cream away. He had not yet began to unload When I arrived so he could had easily move his truck forward 10-15 feet so I could park my vehicle. I am so tired of this, it is not fair. We the residents pay our property taxes just like everyone else. I am elderly & had to sit in my car in this hot & humid day for 20 mins for no reason. Again he could had moved his truck forward a few feet. Please do something to end this. I am attaching a couple of pictures. One of the truck blocking my parking & one to show all the space they have to park yet choose to park right along our parking spaces.

Blanca Najera
[protected]

Went to Dunkin Donuts on Miller Rd in Schodack, NY this morning...what a joke. The people working there are rude and unprofessional. Busy chit chatting and laughing amongst themselves. It's like they couldn't care less that customers are waiting. Worse yet...I ordered double Almond milk and splenda in my coffee. AND I made sure to repeat my order...Well, they rang it up correctly (after 2 tries) but put regular milk and sugar in my coffee. I know this for sure because I spent most of the morning after drinking it in the bathroom sweating and fighting stomach cramps and diarrhea. I didn't really mind the sugar, but I can't taste the difference between almond milk and regular milk . If I could I wouldn't have drank it.

Your staff NEEDS more training. They can put someone in the hospital because of their carelessness.

I purchased 2 of these iced coffees. This was the first time I purchased your product . One drink was pretty good. My complaint is the second one was curdled which I had to throw out. I don't know if this happens a lot but I was rather disappointed. This was purchased at a mini mart.
I just wanted to let you know what is out there...
Thanks so much,
Sandra

First- I called comments and concerns line 8/20/18- left message with number- No return call back.
Today 8/23- still no Call.
On 8/20 I went to store #350962 in Walterboro SC. Ordered a coffee (which was great) and pretzel bites. As I pulled out, I ate one..YUCK. They were so salty I couldn't stand it. So I pulled back around and asked to return them and just get a glazed donut. The girl was very pleasant and asked if I wanted 2 glazed. I said sure. She had a small box ready and out the window before I even got to her. Hit the highway, took a bite, STALE! These were the worst Dunkin Donuts I have EVER had.
So with two bad food items and then no call back from customer service...this store gets THUMBS DOWN.

Today TMo Tuesday again gives out $2 Baskin-Robbins promo card to their customers as usual. However, again I can't redeem all of the four codes from the App and was told that Card inactive. please contact cusmster care @ [protected]@dunkinbrands.com.

The same issues have repeated for many time. If it's a tech issue, should be solved already. Thus each time I felt cheated or fooled by Dunkin' Brands. I can't imagine Dunkin' Brands can do so each time for save them $2! Ashamed on Dunkin' Brands!

So. I visited the Dunkin donut today and I had my son and a small yorkie. So, from the door I ask the girl on the counter that can I bring the dog along and she said yes. And while I was making a payment for my purchase, the manager comes n says rudely that you can't bring the dog here, and start to explain about the rule of board of framingham in a rude manner. The thing was I asked before entering. I apologized to him n said sorry. I tried to tell him it's actually not my dog and as I was about to explain (that I was just looking after him for a day and I didn't know the rules at framingham) he just stops me and rudely says "well it is ur dog so for next time don't bring it" .. I mean this guy is totally rude and not fit for the customer service as I myself work in customer service so I know how to treat people when they don't know about certain things..the location is 517 Worcester Rd. This is not the first time he behaved rudely..

I purchased your pretzel bites at the Ridgefield, NJ this morning and they were covered in mold. I had already eaten two of the bited when I noticed that they were covered with mold. This is completely unacceptable and should be remedied immediately. There should be protocols in place to ensure that this doesn't happen again. I have pictures of the item that I am attaching to this message.

This Dunkin has the worst crew members service. When the boy that this sandwich (Luciano) comes forward, wonder, the line move, otherwise I stand in line for more than 10 minutes. You as a lead should instruct your employees to stock the store. In the morning because was a mess. My score for this store is 2 and compared to Needham st my score is 9.

In tha last 2 years all customers have bad experience in this donkin donuts restaurant long time ago the service is exelent manegers exelent customers never have complians but ín last 2 years tha new maneger changen everyting renove shairs from tables now the new maneger closed the bathroons for ever manege gry in papers sorry bathroons is out of secvice an they never fixe the problem now the customers dont s have bathroons for customer use in this donkin donuts new maneger say this donkin donuts is only for buy at coffe or donuts an goooooo away in tha mournig some time the maneger call police for take the customers out of the donkin donuts. Please dd corporation take actions abot this problems thanks

Good evening. This is Parth Sharma. I work in Dunkin' Donuts on 596 market st in Newark NJ for one night shift over a month ago. The manager told me to give him copy of my SSN passport and green card so he can pay me for that one night. I gave him the copies 4 weeks ago. I still haven't got my pay check. I try calling his cell but he won't answer. And when I call the store phone they always say he is not there. So I'm running out of options now. Before I go to the labor department on Monday, I want to let the franchise know about the situation.

I went to Dunkin' Donuts on state street in Schenectady, ny and the drive thru lady was extremely rude, didn't know my order and took forever putting my order together. When I asked if it was busy inside, she looked at me and said what are you in a rush? I laughed and waited for my 2 glazed donuts and medium coffee which took more than 10min to get. Another employee had came to the window with a disgusted look on her face and starred at me until I left the drive thru. I told her I'll be calling Dunkin' Donuts but there's no number to reach a manager. Something needs to be done. Especially when there's 5 employees doing nothing

My cousin & I have visited this location (dunkin donuts, 401 county rd 539, cream ridge, nj), a couple of times and sadly, the experiences we've encountered, have not gotten any better. During our most recent visit (july 2018) we were waiting in line to place our order and the patrons in front of us were greeted by the employees (all caucasian). When we approached the register, we were not greeted at all (we are hispanic), and most importantly, were rudely asked about what we were interested in ordering. The young lady claire had no shame in showing her disdain in assisting us and made no effort in being polite, or even professional for that matter. When we received our food order, both were not properly prepared. The croissant I ordered was completely burnt and had a mound of butter inside, making it inedible. Then our change was basically dropped in my hand (as opposed to be handed to us) as if we had some type of contagious disease. It was quite apparent that the behavior and incorrect order were definitely intentional. Then, the entire staff huddled in the back of the facility (while we were still inside) and then came back out laughing and carrying on.

As opposed to making a scene and being rude to them (as they were to us), we decided to leave the store (we are young, professional, business owners who refused to behave in the manner in which they were behaving). To add insult to injury, on our way out of the store, one of the employees got on the drive through speaker and began to condescendingly chant, "byyyye, byyyye", making it obvious they were happy we were leaving the store. We came back into the store and asked to speak to a manager and the response we received was "we don't have a manager here."

First and foremost, it is extremely disheartening that such things are continuing to occur every day in our society. We are american citizens (born in the usa), and should not be treated differently because of our ethnic background. We (minorities) have fought for this country and have sacrificed our lives for america.

Given other google reviews, it is apparent this behavior is a common occurrence in this particular location. To the unknown manager and owner of the dunkin donuts in cream ridge, nj, a note…shame on you for employing individuals who treat paying customers this way. Employees like claire (and the entire staff working) should not be employed by your company (or any other company for that matter)!

This location on 168-22 union turnpike, Fresh Meadows, Ny 11366 used to be great. But now employees were changed and I avoid going there at all. Once in a while, I miss my Dunkin foods, so I do pop in. And guess what? I feel sick afterwards. The food is disgusting. Expired. They drop things on the floor and put it back in your bag. I saw one employee do so. She also gave me attitude when I confronted her. They all team up against you, customer service is not of utmost importance to them. Looks to me they hire friends and family and just care for the paycheck. Company name means nothing to them. I am all about loyalty and I miss my routine of going there, so I have to speak up. Please fix this location. It has gone down hill significantly.

First and foremost I love your company, I'm always advertising how amazing your coffee is. The reason I'm writing is because I went to the Dunkin Donut on 256 Central Newark, NJ and I recieved horrible customer service that I didn't even make my order and drove off. I was really upset and had to travel out my way to a different location to purchase what I wanted. Very disappointing. I hope you able to retrain your employees so you don't lose a faithful customer.

Every time go with son get coolatta the machine is off they say cleaning they close at 9:00pm dont know why so early going on about 2 wks already used to go2-3 day now only in morning;did tell manager but still doing same thing.
They need to do something shutting off way too early and its been hot, humid no customer service skill in evening, morning crew is great always have what need and quick kudos, smiling, courteous thats need in evening too.

i visited the dunkin donuts in sebring fl.today July 2nd at approximately 1pm. i hadn't eaten breakfast or lunch and went to the drive thru. i ordered what was advertsed. the sign said 2 snack wraps egg and cheese for 2$. so i orders the wraps and a small coffee. i came around to pay and the price was 4.70$. i asked why and was told the snack wraps were not on special anymore. so i told the girl at the window to go check it out because the advertisment sais 2 for 2. well she came back after seeing the sign and said i'm sorry but the manager did not change the sign yet. I said well thats not my fault. I want the advertised price. so another fellow comes to the window and say's well it wasnt changed yet so you need to pay the full price. so i said NO you should charge me what is advertised on your drive thru. Then another fellow comes over and repeats $4.70. i said this is terrible i dont want the wraps and i will be calling your manager. I paid for the small coffee and i told him the shame of the whole thing is that "you're just going to end up throwing this away! with that he shut the window in my face... I hate to do this but his name is Ron. i dont want him to lose his job, but he should have more respect for customers. That's my terrible visit at dunkin donuts for today. your night crew is totally different. always pleasant. stacey barone

I was at dunkin donuts at highland ny. And after we had our coffe I asked to use the restroom and was told they had no restroom.. I asked to talk to the manager and he told me there was a portopotti outside in the back of the store. I went outside in the back of the store in the portopotti and it was the dirtiest most disgusting portopotti I have seen in my life there must have been 100 flies in there. Also there was garbage all in the back of the store and the dumpster has massive garbage overflow.. This store needs to be investigated... Thank you