Ecco
Reviews and Complaints

OK the golf shoes are 14 months old, but according to a well known local cobbler, the shoes cannot be repaired, due to the material in manufacture, pity about that as the shoes were comfortable and well looked after. Perhaps they were too cheap at £180 ! I have tried for several days to contact ECCO, but no answer, phone and e-mail, perhaps they haven't got a CARE SERVICE.I am happy to pay for the repair, but where do I go, ECCO haven't helped. Perhaps I should buy some shoe glue and have a go myself, then offer my services to ECCO, to keep their customers happy!

I have a pair of Ecco baby-doll type shoes and the sole in both shoes has huge holes...but all around these holes show little or no use. I am upset that the quality I thought was Ecco has disappointed me. I read where there are many people sharing this same problem. Please tell me what I can do to have these shoes replaced.
Thank you,
Jeanie Baxter
[protected]

Dear Sirs,
This is a video for the second pair of Ecco Shoes, I only used for a few times and kept it for some occasions,
but i shocked when I saw it like this
Please note that I paid 120 KWD for the two pairs
kindly pay me back my money or give another good pair of a good quality shoes
(this message is the second one, please check the previous one)
Thanks and regards

I recently purchased two pairs of shoes in a sale from what I thought was the Ecco website. I received no information about when they would be delivered and today I received a pair of sunglasses through the post from China. I see from other online forums that there is a fraudulent Ecco website which looks exactly like the real one. I appear to have been a victim of this. There needs to be more surveillance of fraudulent web sites and Ecco should make efforts to check them out. I received the information about the Ecco sale on Facebook.

I received the Echo Biom golf shoes for my Christmas present. I think I've worn them four or five times and two cleats have fallen off. I went to the store where they were purchased and they don't have your cleats. Can you send me two or three cleats? Or do I have to re-ship back to U?Is there any other options? I like the shoes a lot . Thanks phone # [protected] [protected]@ msn.com

I currently own 3 pair of Echo shoes.

The sole of my shoes fell apart just after few days of wearing. I was used to love these shoes for their comfort but now the quality became too bad.

I would like to ask for the refund since I've paid 130 dollars for these shoes.

It would be really nice if you guys could fix the quality issues and get back to the perfect quality shoes you were manufacturing before.

Maria S.
[protected]@gmail.com

Bought a pair of shoes of work and a pair of sandals, with a delivery time of 10-15 days. I first contacted them 20 days after the order with no reply, numerous emails through "Contact Us", all communications have been ignored. They took my money have refused to engage in any communication with me about the fact I have not received my shoes or to refund me.
This is stealing pure and simple or fraud, I've paid for a service and they haven't delivered.
Do not give these [protected]@kers your money.
Totally unacceptable,

Was extremely happy to buy this wonderful pair of Golf shoes. Everybody in my club admiring the same. But am s bit disappointed now because have started loosing the spikes, lost the front ones on both shoes first, now lost another one with the housing. Trying to tighten them but they kept on turning meaning the housing have all become loose meaning they are all going to fall of soon

Bought Ecco shoes in South Africa and all three pairs broke after wearing it just a few times. I contacted the local suppliers and lots of promises but no refund or replacements! Really disappointed! Will not recommend or EVER buy Ecco again!
Why promise me to look into it as you were never really interested in resolving my problem. I play off a +1 handicap so I play a lot of golf and will not recommend Ecco to any friends. A real waste of money.

i paid for 3pairs of shoes from ECCO SHOES on 10th July 2018, Order No: [protected]...since then till now, the shoes have never been shipped ... i have written to them more than 3x concerning my refund and no responds from them..i dont really understand this business strategy where the customer dont get his money back when products arent shipped ...Please, i have realized my mistake, send my money back.

Ordered Desert Boots, got something else (plastic fake leather shoes), company wanted me to keep the shoes and purchase the original item again at a 30% discount ("You can trust me" said John). I just want what I ordered. They blame everyone else in the world for the issue other than taking responsibility themselves. Now disputing these dishonest practices with credit card company. YOU CAN PURCHASE SOMETHING AND TAKE YOUR CHANCES HERE, OR YOU CAN PAY A BIT MORE SOMEWHERE ELSE AND HAVE THE ITEM YOU WANTED ALONG WITH A SMILE ON YOUR FACE. Aside from that, when I called Clarks International I was told that this company makes counterfeit merchandise, and Clarks is attempting to resolve that situation in China. Company also uses 2 names.

I bought my Mom a nice pair of ECCO sandals for her birthday. They were expensive but I wanted something that would be comfortable and sturdy (she walks with a cane). After only a year of mild use the heal on one completely crumbled away while she was wearing them. After doing some research, I see this is a common occurrence. I will never buy anything from this brand again.

Wore my new shoes, fortunately at my own home, and the soles simply disintegrated in just minutes. Imagine if I went on a hike! I did not save my receipt because I never imagined this would happen. What a shock and waste of money. Will never buy ECCO again.

I would like my money back but don't have the receipt. Too bad the shoes were junk as I like the comfort and light weight. If ECCO can provide me with another pair (size 39) that is not junk, I would be happy to try the shoe again.

I've been a loyal customer of Ecco for more than a decade, loved them and recommended them to everyone until yesterday.
I was doing a city tour in a group of twenty something people when suddenly my shoe soles started to fall a part and disintegrated. I thought that it was probably due to the fact I haven't worn that pair for a year or two but reading all these complaints I can see that I'm not the only one who's been in an identical situation.. very sad, the shoes were very comfy :-(

I have two pairs of men's Ecco dress shoes. I put the black cap-toe shoes on yesterday to attend a wedding. While at the reception, I noticed black debris on the floor under the table. As I walked to the dance floor, the heals of both shoes disintegrated! I was two hours from home with 250 friends and family but was embarrassed to be wearing such crappy shoes. I attempted to dance but it tough to do so without heals on the shoes. It is even more difficult to walk across a crowded room without looking physically impaired.

When I returned home, I checked my newer pair of brown dress shoes. They show similar problems with the soles and heals. The soles are cracked almost all the way through and the heals are starting to break down as well.

I used to recommend Ecco shoes to everyone I work with; they have been so comfortable. Although I have two pairs of nice looking shoes, I now have to purchase two more before our next event; you can bet they will not be Ecco shoes nor will I be recommending Ecco any more

I have been wearing Ecco shoes for over [15] years. Might even be longer. I have had until recently at least [8] pairs of Ecco Men's shoes. I seldom wear one pair for longer than [2] days at a time, before I rotate to another pair.in the last few months [3] pairs of these shoes have disentigrated. I have temporarily repaired [1] pair with some Gorilla glue, but the other [2] pairs could not be repaired.
The soles simply fell apart and fine black spongy rubber substance tracked all over the floor in my home. Thats how I discovered the problem.
I can assure you that I did not abuse these shoes by doing anything excessive or using them for activities which would be detrimental.
I have had to consider replacing at least [2] pairs.
Can anything be done?

Dear sir, On jan 28, 2018 I bought these shoes for my on coming vocations and went to Dubai, singapore etc.
After some time I noticed that the threads are coming out from the edges near stitches.
Today I went to the store to show them the defects, sales person Ajit told me that may be I misused the shoes. I asked him do you expect me to play soccer at the age of 60? he said who knows? Anyway he told me that he can not do anything and will let his manager know about it.
receipt #[protected] dated 28/01/2018 6:30 pm.

I purchased the Aria Toulouse close toe black shoes, (see order below) I was sent the wrong shoes a black heel with red sole in a flimsy box, the box was smashed in torn. Not well packaged. And they are not the shoes I ordered. I have had many e-mails with a [protected]@discountmal.cn, sending her pictures of the wrong shoes and the package mailer, also showed her the shoes I ordered and paid for. Her last e-mail was on 3/28/18 in which she sent my problem to delivery department and was to inform me the next week and I still have not heard from anyone. I ordered these shoes for my son's wedding and now I need the ASAP or please refund my money back. Please call me at [protected] or e-mail me a solution to my problem. I am extremely disappointed.

Adrien Reichfield

I will also copy some of the e-mail and pictures and forward them to you. the last picture is of the shoes I ordered and paid for!

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Order Date: Friday 09 March, 2018
Qty. Products Total
1 ea. US8=EU40=UK7=25.5CM###ara TOULOUSE - Classic heels - black Women, ara portofino shoes, Fantastic savings
Size - US8=EU40=UK7=25.5CM
$53.46
$53.46Sub-Total:
$10.97Table Rate (Best Way):
$64.43Total:
Status History & Comments
Date Order Status Comments
03/09/2018 Pending
03/09/2018 Paid Success order notice [Ekaeorder TradeNo: [protected]]
Delivery Address
Adrien Reichfield
1124 kames way drive
New Albany, ohio 43054
United States
Shipping Method
Table Rate (Best Way)
Billing Address
Adrien Reichfield
1124 kames way drive
New Albany, ohio 43054
United States
Payment Method
SecurityPayment

Please notify me of updates to these products
US8=EU40=UK7=25.5CM###ara TOULOUSE - Classic heels - black Women, ara portofino shoes, Fantastic savings

Hi I purchased these about 6 months ago and the soles have disintegrated in my closet I have shelf above my others shoes. What a mess and what a frustrating and disappointing waste of my monies. I paid over 240.$ for these boots. Who do I talk to so that I can get my money back or get a new pair from them that don't fall apart? I have owned eccos since the 2001 and didn't have a problem with them but it seems that these are made from someone else because the quality is horrible.

Just spent a couple of hours cleaning my other shoes in the closet that were ruined by a pair of ECCO shoes disintegrating. What a disgusting thing, you wouldn't believe it, it's like the LaBrea tar pit of shoes. Chunks of the shoes were all over the place and smeared tar stuck to everything, even found some stuck on my bed comforter. Used over half a bottle of alcohol to try and clean this crap up. What the hell happened to ECCO? They used to have the best shoes that lasted a lifetime, now I wouldn't ever want another pair. In fact, I isolated the other couple of pairs of ECCO in my closet and put them in plastic bags in case they exploded like this one. Horrible, I wouldn't wish this on anyone.