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Ecco

Ecco review: customer service

D
Author of the review
1:35 am EDT
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I had purchased an Ecco Soft 7 sneaker in late January 2019. Today is June 6, 2019. The laces have been torn and stripped. I had contacted the local store via phone from which they were purchased and she said that they would "provide service if I had a valid receipt or a credit card statement" proving the date and price." Therefore, I obtained the proof via credit car statement and physically took the shoes and laces and went to the store. She then forwarded the information to her supervisor and had determined that the laces were due to "wear and tear" and basically denied any warranty service or replacement. For a pair of so-called "quality" sneakers, and paying $200 plus dollars, Ecco, you would think, would warrant a set of quality laces - yes? NO! I was FURIOUS, after the verdict, commenting on the inability of Ecco warranting a set of laces worn for four (4) months and denying any warranty! There were upwards of 6-8 customers in the store at 7:40pm on June 6, 2019. Not happy. Told your associate that it would be the LAST of ANYTHING I would be purchasing from your stores! Coward was the associate's supervisor. He/she did not even attempt to confront me (the customer). In today's world, with the power of social media, Ecco absolutely, will not and cannot survive if they will not stand behind the quality of their products! Very unhappy customer.

Jun 07, 2019 2:59 pm EDT
Ecco customer support contacts
Address

Industrivej 5, Bredebro, 6261, DK

Website
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Good Afternoon,
So that I may try to assist you, can you tell me what country you are located and if you know the store, that as well. We will look into this complaint for you.

Kind Regards
Consumer Customer Service USA
Update by Davetham888
Jun 08, 2019 10:21 am EDT

Canada, Ecco @ Crossiron Mills

Jun 26, 2019 3:47 pm EDT
Ecco customer support contacts
Address

Industrivej 5, Bredebro, 6261, DK

Website
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Hello Valued Customer,
The ECCO Canada Customer service is going to reach out to the store and request they assist you.

Kind Regards
ECCO USA Consumer Customer Service.
Jun 27, 2019 2:04 pm EDT
Ecco customer support contacts
Address

Industrivej 5, Bredebro, 6261, DK

Website
File a complaint Write a review
View all Ecco contacts
Hello Valued Customer,

ECCO Canada is going to reach out to you but needs an email, contact name and phone number to reach you.

Kind Regards
ECCO USA Consumer Customer Service.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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  1. Ecco Contacts

  2. Ecco phone numbers
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    Denmark
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    Malta
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    Netherlands
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    Norway
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    Poland
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    Slovenia
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    Sweden
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    Turkey
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    China
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    Japan
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    South Korea
    More phone numbers
  3. Ecco emails
  4. Ecco address
    Industrivej 5, Bredebro, 6261, Denmark
  5. Ecco social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Ecco contacts