EconomyBookings.com
Reviews and Complaints

I rent a car Ford Focus Estate with Booking Nr. B71319326 from July 19 to July 31, 2021 with Firefly (booking No. 0BZTLG), with an agreed and written price . Accordign to the contract price I should have paid at the return of the car the remaining sume of 537 €. When handing over, the service man of Firefly confirmed to me that everything was OK. Therefore I don't understand why I was charged € 50 more from my credit card? Best regards Jana Sriencova, phone No [protected], e-mail: [protected]@centrum.cz

There is a difference between the amount already paid and the voucher amount
When using the voucher, only a part, not the full amount, is paid.
No response when you ask.

contract details

Car Pick-up
EUROPCAR
Mar 03, 2020, 23:30
Norway, Harstad, Harstad/Narvik Airport, Evenes (Ev), Evenes, 8534
[protected] [protected]
Car Drop-off
EUROPCAR
Mar 10, 2020, 23:00
Norway, Harstad, Harstad/Narvik Airport, Evenes (Ev), Evenes, 8534
[protected]
ental includes
Local taxes
Insurance (Collision Damage Waiver, Theft Protection, Third Party Liability)
Airport Surcharge

Out of hours fee EUR 320.00
Additional Driver EUR 42.28
Pay on arrival fee EUR 175.57
Winter Tyres (Win) Include
Total price
1437.98 €

Earlier today, I booked a reservation with you for Kona Hawaii airport car rental. You sent me booking request number B14862721. I called Thrifty and they have no knowledge of payment for othat booking request. Yet my bank sent me a text saying that a charge from economy booking was going through for $1, 598.17 for 12 days of renting an auto.

What happened? Why did you take my money and never send me a booking confirmation number?

I called Thrifty and they do not recognize the booking number request or my name.

If you don't get back to me immediately I will call Wells Fargo Bank and stop payment for fraud on the $1, 598.17

Dear Sir / Madam

Please note the following urgent information and attached documents:

1. On 16 June 2021 I booked a motor vehicle with Economy Cars via your website
2. I was charged ZAR 5032-89 on my credit card - contact me for proof hereof
3. When we attended at the car rental company upon arrival at Fiumicino Airport they advised that they did not have a reservation for us
4. This despite the fact that my credit card was charged and i received written confirmation from your company that the car was reserved
5. I reported this and filed an urgent enquiry with Economy Bookings on 21 June 2021 and requested that I be refunded immediately
6. To date, you have not refunded me the amount that has been deducted from my credit card totalling ZAR 5032.89.
7. I have made numerous follow up requests but you fail/neglect to refund the amount charged to my credit card despite me providing a detailed account of events that transpired and supporting documentation

Should you not immediately attend to this extremely serious grievance and refund me the amount that has been deducted from my account I regret to advise that I shall have no other option but to report this fraudulent act by your company and its employees.

I trust that this matter shall receive your immediate and urgent attention.

The web site doesn't work. I wrote a request of where I wanted to pick up my car and when they send my confirmation, it had some other place.
I called and wrote back immediately but so far, had no help at all.

Rente un auto vía la página de EconomyBooking.con y cuando llegue a recogerlo, resulta que me mandaron a otro sitio.
Me dijeron que su política es de no cancelación, así que perdí todo el dinero porque su página cambia las fechas y lugares de entrega. No me dieron ninguna alternativa.
Tuve que ir a rentar otro auto directamente en Hertz.
Pésimo servicio y robo total!

I am a 77 years old man... not an expert on Internet. I live in Montreal, QC. Canada.

On July 13 th 2021, looking for a car in Florida, I went on the thrifty Car Rental site. For any reason that I do not understand, my research brought me to the site of Economybooking instead of Thrifty Car Rental... so I thought that It was the Thrifty site to book a car for my trip to Florida.

So, I booked an economy car for two weeks beginning on July 20Th and returning the car on August 3rd.

For personal reasons, I had to come back to Montreal on July 24th, only 4 days since I rented a car for 14 days and paid for 606.14$ canadian. As per the contract of Thrifty that they remitted to me at the Fort Lauderdale Airport, I am entitled to a refund. So, please, could you address the situation and grant to me an approriate refund. PLease, let me know ASAP. Thanks in advance Robert Lanctot

Dear colleagues,

I have booked a car on Sicily via your platform. The given price in voucher was not approved from the rental company (B rent) since they said I cannot proceed with the payment with the card you have booked.

Since you have charged the card and told me on the phone everything is ok a gave me voucher, I would like refund either from that part taken as a deposit (118 euro, or for additional price 983 euro - 628 euro I was supposed to pay.

Attached, I'm sending you the invoice and your voucher.

Booking number is Booking NR.: B32215386

Ref booking number: B51725141

Hi,

I am writing this complaint because I have had a very bad experience with economybookings.com and I request a reimbursement of the money I paid for nothing. Let me explain the situation:
I wanted to book a car for Mallorca, Spain, through the website. While making the reservation online, a Swiss number calls me and tells me to book, saying that an extra fee of 8euros per day should be added for the full insurance coverage. Following the advice, that is what I did. I booked the car, until now, no problem.
However, once I arrived at the counter of "Goldcar" at the airport (the rental car company), they tell me I have to pay an extra 256 euros for the coverage, which was supposedly included in the price I paid, as the person on the Swiss number told me. After having checked on the website, there was indeed the full insurance coverage+airport fees included in the price I paid. The lady of the rental car company said that I still had to pay the extra 256 euros no matter what.
When I tried to call the Swiss number again to talk about this issue, no one answers. I called minimum 10 times, Swiss, English whatever number I found online, without success. No one was answering anymore.
This is completely unacceptable, since when I was making the booking, directly a person from Economybookings.com called me to proceed with the booking.
Having no 256euros more to spend, I decided to cancel the booking. Which I found to be impossible as well. The payment I had made for the initial price (271euros) on Economybookings.com did not go through yet, this is why I emailed 3 times the company to tell them not to accept the payment.
I did not receive any answers to my emails, and the payment went through the next day...
At the end, I could not get the car, and I lost 271 euros. I am a student and I am not full of financial resources, I had to take a bus and lost more than 2 hours at the airport trying to solve this issue.

I request a refund of the 271 EUR, since I have not even got the car.

Thank you for your comprehension and looking forward to hearing from you to solve this issue ASAP.

Regards,

Peter Mohay

PS: Please find attached screenshots to support my case.

i would like to make a formal complaint regarding car rental in tbilisi georgia.
rental reference B48148349
when i arrived in the country i didn't get the car i was promised. i've got a hyundai H1 instead of a VOLKSWAGEN TRANSPORTER, which is not at all similar. i was told that it is all they have.
10 minutes after i began driving the engine begane smoking and a real bad smell started.a representative arrived and checked the car. he said it was fine. when i asked for a different car they said it's all they have. 
halfway through the drive i was called by a representative and informed that the road i was driving on is in bad condition and that i must go back. i've told them that i am unable to go back the way i was driving and that if it is needed i will stop the car and wait for them for assistance. i was told to go on driving. 20 km to my destination they have switched off my ignition. i called them- luckily for me i had reception, and they switched it back on. without explanation or appology.  in the final day they asked to take the car prior to the end of the rental period for inspection. 
i was notified that there are some repairs to be made and that i will have to pay a large bill (around 500 euro). 
i have never been treated so poorly by a car rental agency. 
i have no way to inspect the eleged damages on accepting a rental car (brakes and transmition) and i have no way to check it now (as the car seems to work fine). 
i was not breefed on the condition of  roads in the country or that any  main roads are not to be driven on (as there are no road signs to worn me of road conditions). 
sincerely yours 
Dr Beniamin Ravoda 
+[protected]

Booked hire car only to be left stranded unable to contact the office, had to book another car and have been trying to get a refund for over a month only to get generic emails asking for irrelevant information then told sorry no you dont get your money back! Doggggs.
I hope COvId runs you out of business Quick !

I had a reservation through economy booking from 3/29-3/31/2021, and I had called the customer service number multiple times and wasn't able to get in contact with employees. Therefore, I was never able to receive my refund of $25. I have also filled out the contact form online with economy booking and still, the case went no where. I wasn't able to get my rental and was never directed to a supervisor regarding this issue. I am going to post an online review stating my experience, and this will be my last time ever using economy booking. Thanks ?

As I was booking my car I noticed they don't break the charges down, they just Give you total which I find shady since I have a right to find out why charges In addition to my car rental was an extra $100. When the sales manager, Nick, responded to my email, he said the rental company where I pick the car up from would give it to me but Thrifty said it needed to come from Economy bookings which I told Nick but he never bothered to answer my email again. Last time I use Economy. I have a right to this information and your manager should do his job or find someone that can. Who do I need to speak with regarding this?

Now I see after the fact, why people are disappointed in their product and service. Booked for my wife and she tried to picke up, the would not give her the car at AVIS. I called and cancelled the Booking with Avis because they were closed already as I am in Germany. So, when I called, to work on this, they said, nothing they can do, contact support. Did that, no response. I will just do a Fraud on my card with them. These are shady ways of business especially if anything happens, flight delays etc. This is no way to do business.

Good evening. The car rental I have reserved is at a higher price than was advertised on the website . And because I already have full coverage insurance I would like to cancel this companies insurance coverage I agreed to. Can you please call Kevin Lewis at [protected] Booking #[protected].
I will be flying out of Orlando (MCO) on February 25th and returning the rental to the same airport.

I booked a car rental from economy booking for 8.09 a bay put my credit card information in n the got charged 26.00 a day tried to call no help said email your complaining customers service said u booked it for 26 I said I booked it for 8 n then got charged 26 for the rental I want my money back, but there's cancellation fees got ripped off by false advertising from bookings.com

My experience in Mexico: EconomyBookings sold me "full protection" insurance. However, they sent a rental voucher with no insurance, meaning that I would have to pay (quite a lot) for CDW insurance on pick-up. CDW is the minimum insurance you need in Mexico, because without it you risk jail if the police think you can't prove you have enough funds to pay for an accident, which you have to do *before* fault is established. My complaint is that the insurance package "full protection" is misleading, especially when it concerns Mexico. As it stands it is a rather large hidden cost for the consumer. I tried to address this with EconomyBookings but they are unwilling to acknowledge it.

Our flight was canceled and we completely changed our mind to fly because we could not afford to buy more tickets, and we did not know exactly when the money would be returned for this flight. Therefore, we canceled the reservation and agree that part of the amount will be withheld, we have already called several times and the answer is always the same, wait, so how much longer to wait. And is there any hope at all?

We are waiting for the second month, erroneous debiting of our funds from the card The first time we agree that we returned the car with an empty tank, although we received it with a full one, we had no time to refuel the car.
But the write-off took place on the same day in the same amount for the second time. All documents were sent! a huge request to understand this fact. Our booking number is B43158734. We can send confirmed checks and whatever else is needed.

Booked an 8 seater received a 7 seater; so was unable to take the rest of the family with us; as I booked it for 2 families of 4 to travel around from queenstown to Wanaka & sight see