Edgars Fashion / Edcon
Reviews and Complaints

i had an account with Edgar's and i finished paying it up on the 21/06/2017 and on the 28/06/2017 i made a call to Edgar's requesting for paid up letter on my account . I was told that i will receive a letter on that day . on the 30th June i called again to check what has happened as i am still expecting to get the letter send to my email address that i have provided on that i spoke to Noxibile Who told me that the first person i spoke to didn't make a request for my paid up letter and she promised me that i will receive a letter on Friday or on Monday . Yesterday on Monday i checked my emails, still there was nothing . i called again and i was told that i will get the letter yesterday and the person i spoke to is Nondumiso and still i haven't received my paid up letter and i'm still appearing on ITC as i want to clear my name. Even now i am still waiting for my paid up letter and i asked for the number for customer care i was given the number which is not going through .[protected] is the number i was given . i request that my matter to be attend with urgency and my paid up letter to be send to my email address which is: damaris.[protected]@absa.co.za or alternatively to damaris.[protected]@absa.co.za

My name is Njabulo Ngobese. I had an Edgars account that I closed in 2015 but my name still hasn't been cleared off it. My credit report still says that the account is active with a balance that has been paid off already. I would like to make a final request for this clearance to be made because Edgars has sent me to you to resolve this issue. I don't want that account to continue popping up in my credit profile. If this matter is not resolved soon I'm afraid I'm going to have to report it to the relevant bodies ie. The Ombudsman and the National Consumer Commission. 

I bought a mango ticket on the 30th Jan. PHQYYL. In Feb a person from Edgars phoned me to ask if I bought the ticket which I confirmed. On the day of the flight 21 April at the airport we were told this ticket does not exist. I then had to buy another ticket for PNJRPS. I HAD TO PAY R1000 more for this ticket.

Dudu at this Email adres.[protected]@edcon. Handled my query and inform me that Edgars will not pay the difference. My account was never debited with the original amount but Mango informed me they credited an accoun ending with 5089. My account ending with 8059.

Please can someone look into this matter and refer back as I am not getting any joy from Dudu.

Kind Regards
Sonja Wessels
[protected]
[protected]@fennecgroup.co.za

I went to Matlosana mall (Klerksdorp) for the fourth time on 29 June 2017, trying to get my secondary Edgars account card since we opened the account in my husbands name. Each week there is a 'new' requirement or drama according to them. This time we were told by a Lydia that, 1. My marriage certificate (that is 16 years old) is not valid, 2. That even though my drivers license and passport are in my Nel surname, I am still a Vermaak by law and cannot get a card on my Nel surname - why, because my I.D book which I last renewed almost 20 years ago is still on Vermaak. We phoned the helplines and all Edgars numbers we could find, and no one understands what we are saying or can help. Basically I am not married or a Nel by law according to Lydia at Edgars Matlosana Mall. NB: I asked to speak to a Manager and she stated she (Lydia) is the only manager which I don't believe. All I want is my secondary card! Just ask the government, or my bank, I am definitely Debbie Nel and have not been Debbie Vermaak for 16 years now already. This is the first time I have heard this hogwash and I have used my old ID book with my marriage certificate as proof of my "new" (sixteen year old) surname to even transfer properties on my name, so why then can I not get a secondary Edgars card this way? I was treated really badly (by Lydia) as well of course, which I don't appreciate.

I demand my card, in my Nel Surname since legally I am Debbie Nel! My Husband is the main account holder (yes, he is legally my husband) - JWA NEL. I have a legal drivers's licence with the surname Nel and legal passport. Legal I am Debbie Nel.

My name is [censored]gwa Sitwe
My Contact number is [protected] and email : [protected]@sars.gov.za

I bought duvet inner last year with my account. It was on special buy one get one free. I am not happy with the quality on those inners, I think there was manufacture errors there. it has created round balls inside. I haven't even washed them .

I would like them to either be replaced or get my money back. Quality duvet inners are suppose to last you long enough because they are durable good.

I have had an Edgars account (acc. no. [protected]) for at least 20 years. I have been thankful for the facility and the wide range of products available. However, I am now irritated and inconvenienced by the fact that I received a statement in May showing "Total Due R0.00, Due Date 01/06/17"., only to get an sms on 16/06/17 "Payment on your overdue Edcon Acc is due today."
This is surely incorrect as my next payment due should be on 01/07/17.

Emails to your customer service is a useless service as they do not answer the client's questions or address their concerns.

Disappointed and sadly now an ex Edgars client. I have today settled this age old account that used to be a pleasure to have and have requested it to be closed!

V Sinivasan (Miss)

Edgars isn't my favourite store because the service is really bad. I often get an sms after I have bought there and I have complained a number of times but the service just doesn't seem to be getting any better. The red-hanger sale is always a good sale to go to and so I did, yesterday. It was after 12 noon and the shop was rather busy. One would think that the management would realise that they needed to up their game in a situation like this. Many people stood in long queues waiting to pay but some just put their goods down and walked out. When I was eventually helped I asked the ladies behind the tills why there were so few tills open. I didn't get any response so I asked to see the manager. He was very polite but it still doesn't sort the problem out. Taking clothing items back is also a total nightmare. This branch really needs a shake up!

Good day

My sister's contract was terminated and we notified Jet/Edgars about this so that her account could be settled by the insurance she has been paying every month. Edcon refused to do so stating that the insurance is just for people who are permanently employed. When she opened the account, she did inform Jet Stores on the application that she is a contract worker so they were aware of this. If the insurance only applies to people permanently employed, why have you been deducting insurance premiums every month? I have lodged several complaints and have evidence of email correspondence but no one is willing to help. Sadly the costs are escalating due to the interest accruing every month on the account. Edcon staff just don't care and there is implications like being blacklisted due to outstanding accounts. I hope that someone will actually help after reading this because it's emotionally draining for me to go through this.

On entering Edgar's today I was stopped by the security and asked to open my bag as the scanner had gone off. I was asked if I had purchased anything from a shop at the mall to which I showed him a phone I had just purchased. I went on and purchased some make-up and on leaving the same security stopped me and asked once again to search my bag as the scanner had gone off again. I showed him the makeup I had just purchased but was told there was something else in my bag setting the scanner off. By this time I was so angry as I had observed other customers coming and going without any of the experiencing the harassment I was getting. I emptied out my bag on the counter which was humiliating for me as I work night shift and had change of underwear in my bag. I was then told a box of grandpas which I had just purchased from clicks had set the scanner off? Which I fail to understand as it had not set of the scanner from the shop I had bought it from and Edgar's does not even sell grandpas. The security then proceeded to empty out the box of grandpa's and almost tore the box apart looking for? This is the most humiliating and degrading experience I have ever had. I am a regular shopper at Edgar's and have been there at least once a month with shopping from other stores and never has this happened to me, if something does not get done about this I am definitely going further with this

Every month I come through to find out what amount is due for payment on my account, as I don’t receive statements via email. I have overpaid several times and on many previous occasions, there was no instalment due. This account has been in operation for over 12 years and has always been up to date (history can be checked).

Last month (end May) when I came in to enquire about instalment, I was yet again informed that there was no instalment due, hence did not make payment.

However from 2 weeks back, my dad (who I am a joint account holder with) has been getting calls for an amount of about R1900 to be paid as it is overdue. This came as a shock as to my knowledge, no instalment was due.

I subsequently came into the Rosebank store and spoke to the store manager (Ambrosius) about this matter and he was to follow up. We had also checked the account on the system and there was an amount of R91 interest on the system for overdue account. I made it very clear that I want this amount reversed ASAP as it is not my fault that I was told that no amount was due last month. And as I do not receive statements, the only option I have is to come in and ask.

However subsequently I was told by a lady Thembi, that Ambrosius is on an indefinite leave and could not get hold of him.

Evern since Thembi has been dealing with this situation with a very poor level of service and I have had to repeat myself so many times to her, that it is sickening!

This situation is going on too long now, and someone needs to take accountability and reverse this interest immediately! I will not be paying for something when it is not my fault that this amount was charged.

This must be sorted out before I come in to make my June payment.

i went to edgars canal walk on saturday th 17 june 2017 and opened an account and was told to stay around because i will get an sms within 5 to 10 minutes its monday the 19 june 2017 and i still dont have any feed back even when i call the store they said they will get someone to call me this is very unprofessional seriously the new accounts person still bragged to me about the account he had just opened before he attented to me which was approved in 5 minutes all i need to know is if i got the account or if not and why not i am a fully employed hard working citizen with contactable references and bank statements which i handed over to the new accounts person

Went to Edgars East Point on 12 June and after making a purchase was asked to sign acceptance of terms and conditions which would be printed on the back of the invoice. The assistant could not give me the terms and conditions to read before I signed. Could not process my purchase until I signed the acceptance
This business practice is Totally Illegal.

I recently received my accounts statement for the month of June 2017 and to find that there is a R 50, 00 (fifty rand) charge listed on the statement of which I do not know anything about since my account was up to date. Therefore I phoned the customer care/accounts section on the 15th June 2017, Thursday @ 14: 08 pm and spoke to a consultant by the name of Noluthando unfortunately I could not get her last name, i told her that i am being charged for something i do not know about it is "NSF CHECK CHARGE ASSESSMENT" as it appear on the statement. She then asks me if i had recently lost my card and ask for another and my answer was no and she made me hold the line i held the line for almost thirty minutes & eventually the line went silent and i was left to belief that i cut off therefore hung up. I am very frustrated because i have been trying to closed this account for years and it doesn't easy to do that because they keep adding charges and you never get to settle it.

In February we bought 2 pairs of jeans at your Bay west Edgars store. The next day we had to collect my fiance's Nedbank card at your Walmer Park branch and thats why we returned the jeans to the Walmer Park branch. While we were in the store we saw that the branch had a special on towels so we exchanged the jeans for towels and also bought a few more on another transaction. A few hours after we left the store, I had a phone call from the sales assistant mentioning that the pair of Jeans was not Edgars brand. I asked to speak to a manager because we bought the Jeans the previous day from Edgars in Bay west and returned the Jeans the next day to a different store just because we had other business to do in another shopping centrum. The manager was very rude and mentioned that she was going to return the pair of Jeans to the Bay West Branch in order for them to have a look on the camera to see what happened. She treated me as if I was a criminal. A few weeks later I visited your Bay West branch and spoke to the Manager Conrad who was very friendly and understanding. At that point he didn't receive the Jeans back but there was a debit on my account for the Jeans which was returned. He mentioned that he would take it up with your Walmer branch and phone me back on the Monday which he did. The Monday he phoned and told me that the manager will contact me and take it from there. Up to date I have not received any call from the manager, or did I receive the Jeans back but the transaction was loaded onto my account without my consent. Please provide me urgently with the proof where I signed for this transaction of around R599 in February around 1 o clock on the Sunday. How is this possible to debit my account without my signature? That means that anyone can load anything on my account. This is totally unacceptable and fraud. I spoke to different people regarding this and up to date received no joy at all. Your urgent attention is requested to avoid further actions be taken. My id number is [protected]. You could contact me on [protected]. Kind regards, Melinda

This is the second time fraud happened on my account.

I have been inconvenienced by having to block my account and open the account every time I make a purchase.

On the 27th may 2017, 4 (four) transactions at different stores occurred. My account was reopened, authorization forced and a total of r11300 was charged.

Called the fraud line and completed the forms again.

This is ridiculous and the staff at fraud are so disinterested and the process takes 3 to 4 weeks.

Not compensation for this fraud and inconvenience.

Let's see how long it takes and only once resolved will i take my time in paying the outstanding balance of R750!

once resolved my account will be closed forever.

Your security is inefficient and staff are clearly able to do as they please and access your customers' account and let other thieves make use of accounts.

Conrad Poole
[protected]

My phone was stolen in Edgars Highveld Mall on Saturday afternoon 3/6/2017. When the manager assisted me she informed me that they can not look at the camera footage, as it does not cover that part of the store. It was at the asseccories department, I was looking at gloves. I feel that all areas should be covered. Especially a department that has small items that can easily be stolen.

hello

I am sorry to say but i had a bad experience at your store.
Date: 02/06/2017 time 14:20
i was served by Ms Percy
I had liked few dresses at the store, they were on sale, but the price wasn’t reduced as per sale. I tried them on, they looked lovely and it gave me a joy just to see them fit so well... and looking so pretty.
I went to the cashier where I had to wait to be served by Ms. Percy in a black coat, I asked her I want to know the actual sale price, and she told me verbally without checking it’s about k100 per dress. I requested her to check in the system using the barcode reader, as I have experienced sometimes the prices are different. I wanted to be sure.
She rolled her eyes and argued with me that the price she told me verbally is the same price… I again requested I want it to be checked, after rudely arguing she checked in system. It was k200 and then the sale price was changed to k100. Furthermore she argued that the prices with 00 at the end are changed etc. but to be honest these prices should be sorted out before and the clothes should be labeled.
I don’t mind going up to cashier to find out about the price, I don’t even mind if the prices are not the same but it’s the way she behaved which I did not like. I was the one purchasing; I have the right to know forehand how much it’s going to cost me. I do not need someone giving me attitude about my purchase. I do not work at your store such that I should know the prices or the terms… hence that’s why I made a query which was handled very rudely.
Sorry to say this but this is the second time one of your customer attendant has behaved such, last month Ms. Mary behaved such with my friend.
This is the problem with all the customer attendants at your store, they are very rude and they give a certain attitude like as if they’re doing the customer a favour.
To the customer attendant ( Ms. Percy): sorry if you had a bad day at your home, or whatever is going on in your life, but I came to shop to feel good, when I buy the dress, when I put on the dress it should make me happy wearing it, and purchasing it… I don’t have to feel bad about your rolling eyes or mumbling something. And I was very polite to you the whole conversation.

i did make a purchase, but for me to write this email i did not like your behavior. its not professional. Kindly improve.

I hope you consider this request.

Good day,

I applied for an credit account at Edgar's. Account number([protected]) and was approved with a limit of R9000. I will like to know what process or criteria was used to assess my affordability? Taking into consideration my expenses and income. reason been now I find myself i a situation whereby I cannot afford do my financial obligation.

I lost my phone, and I submitted all relevant document for the claim and now my problem it’s the claim its taking over 3 months due to the fact that it was not insured under tablet it was insured as phone and the keep on telling me that they are waiting for the manager signature that is taking a month to sign. As Edgars customer I am not treated fairly because of the insurance problem, I submitted all my document at Lephalale mall Edgars (LEPHALALE EDGARS CONTACT NUMBER IS [protected]) AND (MY ID [protected] MY CONTACT IS [protected]) I will appreciate a quick assistant in this matter.

Good day, I've been to the Edgars Sandton store. I tried to order a pink knitwear top, however, the staff was not very helpful.

I asked them to order the item, but instead of putting any details on the system the staff just took my name and number and up to date she did not get back to me. I therefore do not know if she could find the top that I want.

The top that I want is size 14 of style [protected].

Please assist me to locate this top, because in store I won't find the assistance.

Regards
Karen