Edgars Fashion / Edcon
Reviews and Complaints

On the 25/05/2017 I visited the Edgars store in Key west mall to open an account. I waited from 13h15 or less to be assisted by your express consultants. After 3 or more calls the store assistant eventually got hold of someone to help with the application.
The lady that was helping me started raising her voice at me when I asked her to clarify which deductions she wanted, assuming I could understand what she was asking. I asked her not to raise her voice or shout at me and at least treat me with respect like a customer. She then requested to speak to the store assistant and hanged up the phone, leaving me unassisted.
I left the store utterly dissatisfied and unhappy with the treatment I received. I believe its every customers right to ask for clarity and to be treated with respect which is something I could not get from Edgars customer services.

Regards
Nonhlanhla Bob
[protected]

I am having trouble sourcing these shoes: Size 8, a black mens' smart shoe. Code: 5412.8285 or 37101 (John Drake) and have attempted to ask the Consultants on numerous occasions in the Shoe Department at Edgars Greenacres Shopping Centre Branch, Port Elizabeth, but get no satisfaction or follow-up. Please could the Branch receive the above pair of shoes and inform me to collect.
Edgars Account No: [protected]

Good day

I have an account with you and I buy regularly from Edgars stores. I bought JX jeans a month ago and it has already torn at the back. I am very unhappy about this product and would like to know what will be done. I have never had a problem before and so I am shocked and upset about this. This is not what I expect from Edgars. They are well known stores with quality clothing and this is the quality I recieve. This is unacceptable. I do expect some feedback and solution from your side.

Good I have been at randfontein 3months now my account is still blocked callcentre cannot help fica department dont pick up store code 2460 I need urgent assistance account is not behind payments done every month no fica documents been send 3 times still blocked I will not make any payments further until I am assisted in this matter

Hope to hear from you

Contact details
[protected] esmarelda acount no [removed]

Ive been a edgars customer for over 25 years went to edgars festival mall kempton park today for a simple white shirt and chinos...so that should be easy right...wrong...i was shocked to see how small the mens section has become there was about 3 choices of white shirts and the sizes were small xsmall and well thats it..the range and designs overall is shocking...is edgars going out of business..so when i finally found a shirt that i liked i wanted to ask for assistence..i walked all the way around the shop..no one..not one salesperson...do edgars still employ sales people..i found a person at the exchange counter only to tell me there is no stock at the back. And the mens fitting room is now shared with the ladies at the lingerie section.. Is this the service edgars offers at over 20% interest i will never shop there again

I applied in March to open an account with Edgars. I applied online and completed everything. I submitted all the docs even when I received emails asking for the supporting docs. I would call the customer service centre to try and get feedback back on my account process and if I have been approved or not and every time I called no one could seem to help me and would tell me someone would get back to me. I have attached a photo of the last email that I sent to the edcon group asking for feedback and since that email has been sent I haven't heard a thing back from edcon group.

I find this terrible service from such a high brand company. I currently do have two other clothing accounts and I did not go through this hassle to get them approved longest it took was a week. I have now been waiting almost 2 months for a answer back.

I know no longer want anything to do with the edcon group and in the future to come I would not recommend anyone to open and account with you or allow my family to either.

This is very unprofessional and I am disgusted.

Good day,

I paid my mother's Edgards account this moring 10:25 on 12/05/2017 (ref: S/N: 120520170068200002161959) and the cashier Nelson Mokoena in the Bedford centre Boardmans made nasty sexual comments towards me.

I feel this is very unprofessional and leaves a terrible taste in my mouth especially for being one of the biggest retailers in South Africa.

There was not even a manager present in the store.

Regards,
Mrs. Z. Du Toit

These people just send me an SMS saying I will receive airtime and the credit will be charged on my Edgars card. I've been to the store 3 times trying to cancel this. this has been going on for over 2 months now and they keep on giving me a reference number without canceling their contract. it's really inconveniencing me, I want my phone to be on full prepaid

Hi I recently applied online for an edgar’s account card and I received the confirmation sms telling me to take only my i'd and the sms to collect my card, that had been approved on friday the 5th of may. I went into the edgar’s store on jeppe street on the 9th of may and was told to speak to a lady named mariam I waited for almost an hour in the line no one bothered to ask any of the customers why they are there or how they can assist them, there were only three people on duty. When I got to the lady she rudely asked me where is my bank statements I showed her the sms and asked her how was I supposed to know to bring that when the sms clearly states that I should only bring my id and the sms she continues to talk over my voice I told her to wait I will go down stairs to the bank and get the statements and bring it. On my way back in I spoke to another lady who works there she advised me that I didn't need the statement and that I just need to fetch the card. I then went back to mariam who had already taken on another client I told her what the lady downstairs had told me and she said that she doesn't know that person and that she is the only one who activates cards and that I must go and fetch that person who advised me on what I needed to tell her. She kept talking over my voice and I kept telling her that this whole situation is confusing me she then asked me to join the line again which takes up to two hours to wait to meet with a consultant and then I spoke to her and she ignored me. I left the store then I told the lady downstairs what mariam had told me and she sent me to edgars active which is opposite the building, the lady's there advised that they had cards from 2012 and they were told to throw them away, they then told me to go to carlton center edgar’s active to collect the card I walked all the way there and the lady tells me that all they systems are offline and that they were supposed to call them before they asked me to go there. Edgars is becoming really unpleasant and I didn't even get my card yet. They have no order and they do not know what they are doing the workers are inconsiderate and mariam was very rude. Please make sure that the sms's you people send are detailed otherwise you will lose customers this way. I would like to receive my card but I am not going to make myself like a fool running around with false hope.

today Sunday 7th May 2017 I entered the store to purchase a pair of Topman socks. I proceeded to the pay at the main men's pay point but found that it was deserted! I then in the distance saw a person proceeding towards the Customer Service desk where only one till with was being operated with two employees. I had to wait to be served eventually by two unpleasant employees. The purchase required change of R21 whereupon they handed me R21 in coins as they said that they had no change! I Then, I proceeded out of the shop and then shopped at another 3 stores where when I entered and excited the shops the alarm was sounded. My bag and purchases were searched embarrassingly. when i reached home and opened the pack of socks, I found a security tag which was NOT removed by the staff members. This incident is totally unacceptable!

Good day

Kindly teach your staff in Windhoek, Namibia to answer phones when a customer phones. Both your Grove Mall and Maerua Mall branches don't answer the telephones. The lines keeps ringing for 5 minutes (I timed it). If by some miracle someone answers at either branch, they put the phone down immediately or they line scratches.

I wanted to open an account, but decided against it. Because of this, will not urge people to do so in the future.

Regards
Lewendi Grimbeeck
Windhoek

I bought a cellphone last year October at Edgars liberty mall. The sales guy didn't mention any terms and conditions in terms of repairs but was focusing more on the good part of it. Two weeks back my phone just decided to switch itself off and so I took it in at Vodacom where I was told they do not support that type of phone and I needed to go back to Edgars. I went to Edgars menlyn where I asked for the manager as I couldn't understand why I needed to wait 4 weeks for my phone to be fixed and also no loan phone was provided. The floor manager by the name of Peter came who was not friendly at all infact was not even interested in hearing what I had to say. After telling him I cannot go without a phone he just told me I should have read the terms and conditions and unfortunately there is nothing he can do. He was rude even over the phone when the lady who assisted me was calling him. This showed me that he wasn't interested and was also teaching his junior staff that is how customers should be handled. I have paid for that phone and currently I am not reachable on it. I am losing out on business oppportunities and mostly networking opportunities.

I have a letter stating my account was closed with a nil balance in October 2016. Subsequently I have been hounded with phone calls, sms's and threatening letters. Each person who calls me understands but no one phones me back with clarity. There is no consistency regarding how much I supposedly "OWE". Check the messages you've sent, the amounts differ. Currently R368.46. I'm sure you have spent more on phone calls/messages/time than this. Enough BULLYING tactics. Do your job and fix this issue.

Dissapointed in the online service. Purchased produscts on Sunday 08 April 2017. Still havent received my order after I was told yesterday, 12 April 2017 tjat I would receive my order on Thursday 14 April 2017. Going back and forth between the courier service and Edgars online, when I called edgars online on 13April 2017 Edgars said the courier company had my package and I should contact them and courier said they have not received my order. I called online service and they said that if my order does not arrive by today end of working day, I can lay a complaint. The end of working is over and no package has been delivered. Very very disappointed!

Good day
I am beyond angry at your online service. How do you send a message on Tuesday saying my delivery is on its way with courier company and I am still waiting . This is extremely annoying as I have waited around waiting for three days. I will never be buying from you again and I will be telling friends and family about this. I will rather use people like spree who actually deliver when they say they will.

I opened an account on 12 Feb 2017, selected to not have ANY membership to Edgars Clubs.

On 7 April 2017 when I realised I was being charged for membership fees (as I had not previously received any account statements), I lodged a complaint.

Staff were rude and unhelpful. After 5 days of trying to resolve my problem, I got a "The Edgars VIP club has been cancelled and reversed." message. No apology or explanation whatsoever.

I further requested a copy of the contracts I have entered into and I was just told to call the call center instead (they gave me an incorrect number to call).

The overall customer experience was extremely underwhelming and I would not recommend Edgars to anybody.

Regards
Thando

I made a payment over my required installment in error to my Jet account
I then send a email on the 03 April 2017 requesting for a refund.

They requested me to email some documents of which I did, they then also requested for the copy of my id to be certify of which I was abet very unhappy of, I explained to the consultant I'm working far from a police station so there's no way I can do that.

My argument to this is they identified all the necessary wen I called in asking how to go about refunding me, again I send the required documents, why was the certifying of my id such a issue.

My DDA is running a negative balance sins the 03 April 2017 up until today the 07 April 2017, what bad record against my name.

I have other debts to pay and food to bay, my kids must staff because of this silly process of Edcon.

WHEN WILL THEY START WORKING SMARTER AND NOT ERATATE THE PEOPLE THAT KEEPS THERE BUSNESS GOING.

PLEASE CAN I GET MY REFUND BEFORE END OF BUSSNESS TODAY...

I bought a pico 4 white and white jnr nike and all of them they were on promotion but when I got to the till the other shoe was much less then the other. The supervisor just took the price tag off the box and then they refund me my money when I asked them what was going on they told me that they put the wrong price so they can't give me with that price, because I was mourning I didn't fight them back I just paid the amount that they asked.

Gary Koenze Edgars customer/insurance by edcon ... It's been a month since my claim was made for my blackberry 9360 curve that got stolen and the lady at Edgars active in Atlantis told me there's an outstanding claim fee I didn't pay...before my claim can be approved I have to pay that old claim.I remember a year ago my phones charger block was damaged and I asked for it to be repaired it came back and I had to pay the claim before I could get the phone, when I got it I went to work nearby and came back with my phone as nothing was repaired the same day.Why there's been another claim added is ridiculous as the phone was 1 day in my possession and not fixed! Pls assist in this matter as it's giving me stress not having a phone to to my business.

Good day.
I lay-byed an Adidas takkie from your Edgars active store in Tygervalley Centre. The last date of payment was 25 March 2017, which was last week Saturday. I asked the associate that was assisting me, should I choose.to bring it back for any reason, how much time I had to do so, she said that I have 30 days to come and refund or exchange the item. At the time I didn't think that I was going to take it back as I wanted that takkie for a very long time. However a few days after purchasing it, when fitting it on again I found that the shoe was a bit too narrow and was not fitting the way I wanted it to. I then decided to take the item back as I was not going to keep something that I was not going to wear. I only fitted it on once. Today, 2 April 2017 I walked into the Edgars Active Tygervalley store. As I approached the til point I greeted the associate behind the counter. I explained to her that I took the takkie on lay-bye but that it did not fit properly and I want to return it. The associate did not have a name badge on. She then asked me if I don't want to exchange it for something else, but I explained that I unfortunately did not have the time to do that. She then shouted for the manager from behind the til point (at this stage he was in the stockroom)He then came out and she went on to do the return on the system. She asked me if the item was on sale and I said I was not sure. The manager and the associate were then discussing something, which I assume could possibly have been how they were going to process the return. The associate then asked me and I quote "can I have the card you paid with" ... I then gave her the card, she inserted it into the machine and said and I quote "your card is expired" . I told her that it couldn't be as my card only expires in November 2017. She then opened the til took out the money (her manager was standing next to her making sure she had enough money in the til to process the refund). I looked to my left and within a matter of seconds this associate literally started STOMPING her feet on the floor and started mumbling as if she was throwing a tantrum. At this point I was not sure what the issue was or the reason for her reaction however I was very shocked. I was shocked at the fact that she would be doing this infront of a customer and I was even more that the manager that was standing diagonally behind her stood there and didn't utter a word to correct her or repremand her about her behaviour which she clearly needed. She counted the money and put it down on the counter and said and I quote "have a nice day" and walked away. She didn't even look up at me. I was SO shocked at this behaviour that I didn't even know what to say. Now I consider this pathetic and disgusting customer service. I also work in the retail/customer service industry so I know about delivering excellent customer service. I know customers are not always right but that kind of behaviour from an associate is UNACCEPTABLE on EVERY possible level. I called the store back to find out what the name of the associate is as I mentioned before she was not wearing a name badge. I then learned that her name is Mauretha. The manager on duty was Wayne. I don't consider myself to be a difficult customer as I work in this industry as well and I know what a difficult customer is like, besides that it's not in my nature to be difficult but I will have you know that I will never shopping at your Tygervalley Edgars Active branch again. This was the worst customer experience I have ever had and I am beyond disgusted at the service and treatment I received today.