Edgars Fashion / Edcon
Reviews and Complaints

I bought a Cell C Summit phone on the 11 March 2017 at Jet Wonderpark in Pta. The phone was part of a deal where u receive 6GB included. Meaning 500MB per month. I recharged on that same day with a R50 voucher. No data came through. Four days later I recharged with another R50. No data came through again. Due to being on a business trip i could not go back to the exact same store where I bought the phone. I then went to Edgars mobile stores and Cell C stores on the East Rand. All they told me was they could not assist me since I did not buy the phone at that store. Now I'm back in Cape Town and sitting with a phone that I bought which is useless to me because im nt receiving wat I paid for. Edgars mobile service is bad because I explained my situation to all the consultants by telling them it's impossible for me to return to Jet Wonderpark where I bought da phone. They all chased me away by saying it's not there problem. So who's problem is it becaus Jet falls under Edcon. Why is it impossible to get assistance from Edcon branches? All the Edcon stores except Jetmart are promoting this phone. But wen you buy it, cash, u do not get the data dats promoted included with. All I wan is wat I paid for.

Ms Jacoba Veronica Samuels
[protected]
[protected]

REF [protected]/GO

I placed my online order and paid for it on the 15th of March. I opted for store collection. The expected date of arrival is stated to be within 6 to 8 days. It has been 15 (FIFTEEN) DAYS since then and I still have not recieved a single communique from the Jet Online team to explain the delay! This has been the most appalling customer service experience of all online orders! I asked for an immediate refund after days and days of going absolutely nowhere with the pathetic online service team who are either ill equipt or incompetent as this too has not been effected!

I will be reporting Jet Online to consumer watch and the South African authorities for their misrepresentations and the fact that they have taken my money and not delivered the goods for which I have paid!

I went to walmer park edgars to get a size 5, a lady leigh phoned greenares and soke to a women at greenacress, they were speaking in xosha and the next minute the lady helping mr burst in to tears as the woman at greenacres was so rude. I got the manager at walmer park involved. I was called to say the had my pair of shoes at greenacres, I went to get them today and the buckle is broken. I am so unhappy with the fact that I drove all the way to get a broken pair of shoes. I want a manager to contact me and get me a new pair sent to me. Call me on [protected], I was considering open up an account, but I will not be doing that.
Very unhappy customer.

Today on the 25th March 2017 I went to Edgars Brits Mall to buy one of my favorite phone which is Samsung Galaxy Grand Prime Plus knowing that I will get a Watch or Sun Glass but to my surprise after the cashier processed the payment I was told that I can't get a Watch neither the Sun Glasses as they are out of stock! What makes the matter worse is the advertising board displayed right in front of the phones ...honesty I had to take the phone as I love it, but I felt cheated on by the wrong advertising, and when I tried to raise the matter with the cashier (Mpho) I was told that there is nothing she can do as the Sun Glasses nor a Watch are out of stock. I think there is lack of management in that Edgars Brits Mall...something need attention urgently there.

My question to you is; how come they have the phone in stock but not the plus item!? Isn't that someone in store is helping himself with the item that is due to customers?

Would you please explain to me how do one get the plus item when purchasing Samsung Galaxy Grand prime Plus.

Your worried customer

Simon Motau
[protected]
[protected]@hotmail.com

Good day. I was at the Edgar's in Eloff street with my son .I was busy looking for bathroom and toilet mat set and my son was busy trying on 2 Puma sweaters and while I was busy checking mats that were on the bottom shelf I just heard this lady telling my son that she must not leave the sweaters that he was trying by the towels he must go put them back.l stood up and ask her why would she say something like that to him caz I was really offended by the way he spoke to my son.As a customer I think it was total wrong caz we never going to leave them there caz we planing on buying them but her attitude put me off.l have worked in retail for over 5years and I work for one of the biggest companies in South Africa I was really shock to experience such bad service. I even walked up to her( Baby) and asked her why was she being rude to my son and she just gave me a dirty look.

Last year December I sent my phone for repairs at Edgars Hemingways mall. The phone was working fine but it had a problem of not charging, I've changed a charger thinking that the charger has a fault. Still it was not charging then I realized it's the phone that's got a problem.
When I went to Edgars I explained that it's not charging and it once fell on water before but it didn't give me any problems at that time. It only re acted few days later.
Ayanda/Luyanda helped me to fill in and submitted my form to the insurance company. One month later, January I phoned Hemingway to enquire about my phone, the lady told me its going to delay because the insurance company closed in December. Few weeks later I went to the nearest edgars in town Oxford. The lady told me to phone Fynright or else I'll have to go to Hemingway where I sent my phone. I'm working till 6pm so i wasn't going to get the chance to go there, so I phoned Fynright. I spoke to Tebogo, he told me they haven't fixed it because on the form the fault of the phone it's not written. (when I submitted the form I wrote 'it's not charging') I explained that, he asked why is it not charging. I told him it once fell on water. He said I must phone again after few days for the feed back. I phoned, he told me to phone the following weak. I did, I spoke to the lady and she said the phone was sent for repairs I'll get an SMS when it's back. That was in February. I waited till today. Its been 3 months now, I'm going on the 4th month in April since sent my phone to edgars for repairs. I have no access to the internet, can't access my emails. I used to search for jobs online using my phone now I haven't done that for 3 months because is at Edgars they not fixing it, they never sent me any communication to tell me why they not fixing my phone. Even after they said they've sent it for repairs, weeks have passed by no communication still. Will i ever get my phone back, and when will that be? You rather bring my phone back and cancel the insurance. I'll fix it my self or buy universal charger. Being phone less for 3 months, borrowing people's phones all the time to check your messages whereas you've got a phone lying there at Edgars. They don't care about it and about me. [protected] Bayanda Mfunzana [protected]

Good morning,

It has now been 5 weeks + since i have tried to open an account.

I was at Lifestyle Boardmans and Centurion Boardmans. I have tried 4 times to be exact. Twice the system was down and the rest of the times they only took the front page of my bank account summary. Each and every time if was lengthily, they scanned it in a couple of times and i had to fill in the form on their computer which took me an hour! Then i got a call eventually after another two weeks saying they need my full statement which i then send.

It's been another 2 weeks that i am still waiting on you to confirm my employment. I am getting very impatient waiting and am starting to second guess this. Never have i had any trouble any account and it was confirmed the same day!

Can i have an account already please!

Mandi du Preez
dupreez.[protected]@gmail.com
[protected]
[protected]

On Tuesday 14 March 2017 i purchased a bottle of Estee Lauder double wear foundation from Edgars Bedford Centre, Bedfordview at 17:08 receipt attached. When I got home that evening I opened the box and noticed the bottle leaked into the packaging, I opened the screw top and saw the top of the bottle was broken. I took photos and immediately filled in an enquiry on Estee Lauder SA website. On Wednesday 15 March 2017 Estee Lauder emailed me and instructed me to take the damaged product back to the store I purchased it at with my receipt so it can be exchanged. On Thursday 16 March 2017 I went back to Edgars in Bedford Centre, the Estee Lauder sales agent was not in and another consultant called the Manager to assist me. Without hearing what I had to say about the product he accused me of dropping/breaking it and said there is no way he will exchange it as Edgars does not sell damaged items.

Firstly, I am extremely upset about the way he spoke to me in front of other customers, accusing me and making me out to be a liar and not even giving me a chance to speak or to show him the photos I took the evening I purchased the product, which would have shown him the foundation was dry on the packaging and bottle as proof it broke some time ago. Photo Proof attached to this email, you can clearly see how dry the foundation is on the inside of the box where it leaked, it made a clear impression of where the bottle was positioned and is proof that the leak happened some time ago, it is IMPOSSIBLE to dry up like that within 2 hours of purchase or "supposed" breakage, you can also see how dry the foundation is around the top/neck of the bottle where it leaked.

I asked the "Manager" for his details so I could take this further and he wrote it down as follows "Ayanda Store Admin" - so I am not even sure if he is the Manager or not, but I sincerely hope he isn't because that is no way to treat any customer.

I have spent R545 on a product that I cannot use, the glass from the bottle must be inside the foundation and I cannot apply it and risk cutting myself. I'm now in a position where I don't have makeup to apply and I can also not afford to spend another R545 on something i've already paid for but received a damaged product.

I want to bring to your attention that I will be sending this information through to Estee Lauder SA as well.

Sincerely,

Monique Grobbelaar

I placed my order on 21 February 2017. 4 working days later I had not received notification of my delivery and the status had not changed and still reflected "processing".
I emailed the customer contact centre on Monday 27 February and was told that my order had been dispatched to the store. I returned to the tracking page but it still reflected as "processing". I again inquired from the customer contact centre and the response was very sarcastic and unacceptable.

I arrived at my chosen store (Boardmans Design Quarter) to collect the order only to be told that it hadn't arrived. Complete waste of time!

Thankfully a lady at Boardmans (Ms Mushwana) was able to track my parcel and arrange for its delivery the next day.

Edgars needs to fix their online store quickly! If they intend to compete against the top online stores, I suggest an overhaul is in order.

On Wednesday 22 Feb 2017 I went to shop at Edgars Highveld mall in Witbank. I forgot my account card for the simple reason that the cashier also forgot to give it back to me. I was phoned to come and collect the card. The following week when I went there my (02 Mar 2017) was nowhere to be found, meaning they have lost it. They looked for it all over in the drawers which were full of papers. They couldn't find it. The cashier who was assisting me was just starring at me without giving me any explanation. I ended up having to leave some of the items I wanted to buy and paid for 1 item cash. I left the store without any apology, explanation . Nothing !. Till today no one phoned me about my card.

I have always had my cell phone insured via Edgars. In October 2015 my phone stopped working and after paying for years i decided to send the phone in for repairs and not just get a new phone. I was told it takes 6-8 weeks and I will be given a call with feedback. To date I have never received that call. I went to the store in January 2016 and was told no feedback yet. I had gone in February, April, June, July, September with the same response. I had then gone to the store end November 2016 and called and was told that the phone could not be repaired and response was given to the store in January 2016 stating the phone cannot be fixed and a voucher is given to the value of R2499.99 to purchase a new phone. In December 2016 i had gone to the store (Edgars Lenasia Trade Route) to purchase a phone which firstly there was no stock and then manager will go through to Southgate Mall to collect. The manager was not helpful and was more interested in fixing mannequin shirts. Refused to assist. At this point i was extremely upset at the fact that diligently monthly the insurance is been paid and no resolution?
A helpful (Richard) is now trying to fix this but with still no luck as Edgars refuses to take responsibility for this. It is day light robbery to constantly debit an account and not deliver.
The account is on my grandmother name and been the age of 79 does not permit her to commute to the store to fix.
The premiums need to be credited as there was no phone insured and if this is not resolved and paid back i will be escalating this further.

Went with my parents today 30 minutes ago to close my Mother's account at the Maponya Mall branch and the service we received from Promise at the customer services counter was quiet appalling; she addressed me as next customer, didn't bother to greet me and even after explaining countless times to her that my Mother has dementia and would not be able to answer her questions or the call centre agents questions, she had no empathy, couldn't come up with any solutions and instead of hearing me out, she chose to deal with other customers.

I asked to speak to a Manager, forgot his name, and though I understand that I am a third party, there should have been a resolution based on the status of my mother's condition because it makes no sense of all the financial charges they claim were billed to her account from 2015 due to her condition. That Manager was nonchalant and bias because he felt I had no reason to complain, looked at me as if I had nothing to better to do with my time . I told him that its unacceptable that the Edgars standard in the suburbs are 100% different to the service we receive just because it's in Soweto...enough of the black-on-black, I'm doing you a favour but will still get my salary service! Hire staff that represent your vision and values as a company!

Good day

I'm a very frustrated by the service I received yesterday morning at edgars 55 pritchards street in Johannesburg given by one of ur employees named George! I went in there looking to buy a gift card which I wanted to send to my mother in the eastern cape, I was first told stories that it can't be done the stores need to be online by atleast 3 different people, after a good hour of being sent from 1 person to the next a guy named George tried to explain to me that if my mother is not at the store they can't help me, he became very frustrated telling me it's not gonna be possible I should tell my mother to go to the store and they will phone her to ask her what is the name of the manager and details of the store that side so they can send the gift card! I couldnt understand because I have bought gift cards before from edgars to send to people in different stores never was I ever told about the person needing to be in the store before I do the purchase. They told me they can't phone the store they didn't even have the stores number I had to google it myself. After explaing to them so many times how other edgars stores help me a girl at credits named Mpumzile Nkomo was understanding and even asked this George guy why can't they help me then he said to the lady then why don't you help her yourself with so much attitude in his tone and walked away, the girl said she doesn't have an email to be able to email the paperwork but she helped me the best way she could she was a star, she phoned the store got their details and contact person and the gift card was bought and sent to the store. I must say as frustrating as it was not being helped Phumzile Nkomo was excellent with her customer service she is a star she deserves to be employee of the month of given a promotion her service was out of this world with a smile all the time she is what all edgars stores need keep her she is an asset to the store she even called me later after I left the store to advice me the gift card was emailed and was received by the other store.

Kind regards
Maeza Solundwana
[protected]

I have sent my cellphone for repairs in January. I was told that I must wait until the double deduction in February since I missed December's payment. On 28 February I called the Insurance (Cash Cell insure [protected]) and I was told my cellphone is beyond repairs and that I will be issued with voucher to get a new phone. Till today nothing has happened and when I keep on calling the call centre, the agents put me on hold for long and no feedback is provided..(agent names; Nonhlanhla; Messy; Katlego and Mpumi).

My ID number: [protected], Petronella Ngidi ( Samsung J1)

I’m totally disgusted in the EDCON group, Edgars to be direct . My account was settled on 20/01/2014. When I went back to apply for credit in the year 2017 they said to me if had a code placed on my name by some Debt Councillor, they gave me contact details for these people, which i called they have no record of me being their client and I don’t even know who they are, and now they charging me a fee which is totally ridiculous because I never signed anything with them but Edgars has them listed as my debt counsellor so these are the only people that can remove this code EDCON apparently has placed on my account. To me its sounds like there could have been some working hand in hand to get money out of innocent clients between EDGARS and these so called debt counsellors. AS FAR AS I KNOW SHOULD ONE DEFAULT ON A PAYMENT IF PLACED UNDER DEBT REVIEW DEBT REVIEW WILL BE TERMINATED DUE TO DEFAULT IN PAYMENT IF THAT’S THE CASE . I HAVE NEVER PAID THESE PEOPLE FOR ANY SERVICE AND I DONT KNOW WHO THEY ARE, CAN YOU ASSIST IN THIS REGARD AS THIS IS FRUSTRATING BECAUSE I’VE BEEN SENT FROM PILLAR TO POST.

I have had a complaint with edcon-jet since 2016 september, I was deceived when I was activating my account [protected] cvv740. I only realized around july that something was wrong and started my complain. In december I was told everything will be sorted and back to normal... Guess what it was just another matter of me being told false information. I've made calls too many times that I got tired of going to the store where I activated my account, i'm just waiting and hoping for them to call me.

7 insurances were activated on my account activation, I queried that and cancelled them they did, then I advised i'm not responsible / reliable for all the months they have been charging me, that's when in december they promised to remove charges from my account till today nothing has been done. On my final note I told them I wont be paying till the problem is resolved but no nothing. They said I can contact my lawyers if I want.

Now what type of business does edcon do that they advised the new accounts agents that then need to lie to customer's for their new account drive, and tell customers that they can contact their lawyers, do we have to get there ?

I'm just having 20% hopes that this will ever get resolved.

Regards viwe tembe

I purchased an ecko pants fm edgars last year... i wore it for the 1st time on 17 February 2017... Friday... as i was driving to work ... the material started to frail... tear and terribly..
I had to drive back home to change the pants... i don't have a receipt for it... this is the seond pair of pants that i bought from edgars with the same material and the same thing happened... i had to take it to a dressmaker to get it sorted because edgars could not assist me.

Good day

After such long back and forth travel I took to lay a complain or to fill a dispute form still I have to take a long time to get a response from Edcon risk and management. I was happy to get a response from them after just few days launching a complain but was disappointed at the time it took from them to respond to the ID number I submitted as per their request. Just how long does it take to assure me that it was received and the pace it takes to deal with this query is unbearable. Why do I have to suffer for edcons mistake. Jet store in pinetown did not follow the right procedure of opening a new card now I take a fall. I can't open credit because of the fraud that was done on my name. Please tell me just why do I have to be the one suffering for their mistake. They are the one who did not do their job not me but I get to wait and hope that my query will soon be resolved.

I have a complaint against your branch, Edgars Promenade, Mitchell's Plain, who is treating some of their staff members in an unethical manner, certain management members making staff come up against each other, speaking about certain staff members to others which is discrimination and which causes dissension. Picking on certain staff members to work them out so that they can resign, which is so unethical and immature. Wage and salary payouts are paid short on a monthly basis, this needs to be investigated.

Dear customer complaints support, we recently bought some beautiful curtains from Edgars Ballito and Gateway during the 40% special sale. I must admit that these days I notice the spirit of customer service and support at stores are not as exciting and amazing as long time ago. And when you do identify a store attendant that is amazing, it takes your breath away. Ms. Neliswa Zuma (no relative of President Jacob Zuma has been exceptionally helpful, friendly, patient, knowledgeable when we went to Edgars Gateway. It was towards the latter part of the sale when almost all the cream of the crop curtains were sold out, and it was hard to find the right ones we needed. Ms. Zuma was there for us, she ruffled through the shelves, checked out prices, called other stores to check, even through the other stores did not cooperate well, she got phone numbers of the managers cell phone and followed up on things. I was totally impressed with the way she handled everything. And in all of that she still was smiling and looked well, She is also very funny, she used Indian type click words like oyo rama which I though was another awesome demonstration of Ms. Zumas integration and acceptance of our rainbow nation.That is why as busy as I am, I am taking this valuable time to write up up her. Please convey this message to her, her store manager, and consider nominating her for a recognition award. We will keep coming to Edgars Gateway beause of Ms. Zuma. It's people like her with such a passion for their job and sound work ethic that makes all these huge name brands who they are. Even another attendant there Ms. Lungile, she is a star. She knows her job backward and forwards. I noticed everyone always asks her questions about the process or procedure to to things. We spent a couple of good hours at the store to have been able to see all this.

Thank you

Collins
[protected]