Edgars Fashion / Edcon
Reviews and Complaints

Hi,

I need someone who can help me. I'm Miss T. L Mdanda, Account No. [protected]. I have purchase a Hisense U988 cell phone at the price of R1999.99, IMEI No. [protected] on the 17 June 2016. I then bring the phone on the 25 November 2016 for repair. I'm phoning every Mondays and Friday asking about feed back on the phone and they keep on telling that they will phone me after 30min or 1 hour.

I really need help or they must tell me if they cant fix it so that I can buy another phone. Waiting period of 6 weeks in finished, from 25 Nov 2016 till now 14 Feb 2017.

Please contact me on [protected] / [protected]
Email : [protected]@waltsmalting.co.za

I have received a very rude phone call from the accounts department at Edgars. He didn't introduce himself but rattled off that I am R1760.00 in arrears, which for starters in absolutely not true. The truth of the matter is that I am 3 days late with this months payment of R 860.00. For ridiculous unknown reason Edgars lumps in the next month amount and tries to unfairly intimidate customers. When the Edgars staff member rattled on in a very strong African accent I got angry because I repeatedly asked him to slow down as I could not understand what he was saying. He then put the phone down in my ear.

This is appalling shocking service on many levels. I am completely disgusted

I would like to enquire on how certain customers get specials eg like buy for R 1500 then you get a free jeans for R800 this is the second time I heard of some customers getting an offer like that via sms and i didn't get this offer please investigate and let me know Thank you Mrs Ragani Singh [protected] I have my Edgars account from 1987 my email address is singh. [protected]@gmail.com

On the 4th of Jan I bought my kids school shoes @ Edgars Kolonnade, in less than 3 weeks the toughees shoes look like they r 3yrs old.. I went 2 one of their branch (Edgars soshanguve crossing mall)to complain abt the 3 pair I bought, wanted them to exchange for me which they failed to do so and they don't have the original toughees they have a fake 1, then I requested my money back so I can buy them else where ( non of the Edgars don't have the original toughees )... Their solution is to give me a gift card, what will I do with a gift card because non of theirs store don't have what I want. The so called manager was so rude not useless. I don't want to lie I'm so unhappy with the service I got.. what do I need to do to get my money back? I don't think I will go down shopping again at any Edgars stores mxm

I am very disappointed and disgusted by the service I just received at Edgar's in festival mall. An employee by the name of Dimakatso is very rude. Gets irritated by customers in the queue. Snaps at the most dumbest things. She needs to get her attitude together or get another job as she clearly hates what she's doing. My mom has been with edcon before I was even born. I took over and today I get this kind of service because someone like her looks down on other people. It is really disgusting to be treated like trash.

My Edgars account never seem to go down, I pay on time and I stopped buying clothes with it because I want to close it, I firstly never receive my statements so in November I decided to visit one of the stores and find out why I am owing so much when I don't even buy anything, I was surprised that I pay for a magazine that I don't get, I pay for Cell C R25 airtime since January 2015 and cell phone insurance (cell phone insurance I know about). I asked them to cancel all of them from my account and that was done...In December I went again just to check if there is still anything opened in my account and again to my surprise they said I just opened a travel insurance of some sort which I never agreed to...On the 12 of December after paying R500 they said my balance was R1484.17, see picture now in January they say I now owe R1 714.00. I don't know how Edgars charge their interest but I want my money

I Made an online purchase order on 24 November 2016. Incorrect items were delivered, and yet I was charged in full for the items that I had ordered, yet not one of the items delivered in the box matched my order. Clearly they had mixed up my order . I returned the incorrect delivery to the Pavillion store as advised by the online call center. I Was told that my refund will follow shortly. It's been almost three months now and I have still not been refunded. I have made hundreds of phone calls and keep been told that my refund is being processed but nothing happens.

I'm rather angry with the service I get from Edgar's Southgate. Took my phone in for repairs in October 2016 was told it will take about 3 weeks for the phone to be repair. A week later got a call saying my phone is fixed. While in the store I test the phone to see if its working. Well to my surprise the phone was still not fixed. Was told by the assistant (Palesa) before she can book the phone again I must pay access of R500. By all means I paid the money cause I need a phone. Hardly two weeks I was called again saying my phone can't be fixed I need to come to the store to get a new phone. I asked Palesa if they got Sony cause I only like Sony. She asked what type of Sony and I told her Sony compact or any other Sony or the same Sony I had. She told me they dont have it and I told her to source a Sony phone for me. She send an email and I was told that it can't be source and I should take a Samsung... Really now I requested for an Sony and not a Samsung. She got back to me that a guy by the name of Mohammed said they got a Sony only to find out a Sony that he refers to is a very cheap Sony less than my previous phone. So up until October 2016 I had no response from the store. I went back Friday to find out about my phone and all that Palesa can say with an attitude is no still nothing. This is not the first time I had problems with my phone or the store getting a phone for me. Last time I had to wait 9 months. Edgar's get your act together and get me the phone I want not what you want to give me.

Good Day

Rekha Lala - Acc # [protected]

I a while ago purchased x 2 Bath towels (Hotel Collection) on my account and it was I assure you not cheap.

I started using it only towards the middle of last year and the condition of the towels are in quite a state already.
Towels have faded terribly - stitching has come out and quality clearly very poor.
Not something you expect from especially a hotel collection and after such a short period of use.

I underwent a serious back operation recently and was out of commission for approximately 3 months and therefore could not bring it to the store sooner.
When i was well enough I took the towels to the Boardmans store at Clearwater Mall - as it was the closest entrance i could walk to.

Explained and showed the condition of the towels to the sales person.
She advised that her manager was not availale and not much she could do, but took my details and assured me that someone would get back to me.

Its been more then 1, 5 months and I have not had the courtesy of a call back? Which again in not acceptable.

My health currently doesnt allow me to cart these towels back and forth and I need to understand what will be done about this.

The quality of alot of your products is now very poor and Hotel Collection towels especially.

Please can u respond to [protected]@gmail.com with a suitable response.

Rekha

I purchased a cell c de luxe mobile device on 26th january 2017 from edgars eastgate. Transaction was done at 15.29
2. Device was charged overnight and on the 27th january started experiencing problems of device "freezing" at times and extremely slow.
3. Took the device to edgars eastgate on monday 30th january at 9am and it was put on/off for testing purposes. I was then told that the phone device was working perfectly. I told the sales person that i was unhappy with the performance of the device in that it was "freezing" and extremely slow and that as i was within the 7 day "window period" i would like the device to be replaced and i would be agreeable to pay any difference for another phone. A department supervisor, namely david was called to assist and he failed to reason out the issue and was adamant that the device must be booked in as it was in the "out of box period"and that it could take up to 14 days for their technical staff to check the device. I informed him that i was not agreeable to this as the device was brand new. David then called the store manager derrick (who he must have fully updated prior to listening to me). Derrick was unhelpful and was adamant that the 7 day exchange or replacement policy did not apply.
4. I was extremely disappointed at this service and their inability to assist me.
5. I subsequently contacted edcon call centre and reported the experience of service at the edgars eastgate store. I was then advised to contact finrite.
6. I contacted finrite and spoke to doris who listened to my complaint and her immediate reaction was that the store must replace the device. She further iterated that the store will deal with the device provider (in this case cell c) and sort out the issues in which the customer does not get involved. Doris also informed me that i could go to any edgars branch for the replacement.
7. At approximately 4.35pm on the 30th january i went to edgars rosebank and was attended to by a salesman, namely mohale. This person could not assist me and tried throwing all sorts of technical jargon at me. I told him i was not interested in all that stuff but just wanted to get this device returned and replaced with another. He further reminded me that i had 2 days before the expiry of the 7 days "window period" within which to return the phone. He failed to assist me and when i asked one of the counter sales personnel who was the store manager i was told he did not know. What a joke? i then walked over to the customer services and asked to see the store manager. After about 10 minutes a lady thembi appeared. I explained to her that i had spoken to doris from finrite and that i'm here to return the phone. She was equally unable to assist and said she would refer the matter to the store manager. Funnily when she came to assist me i was under the impression that she was the store manager. Nonetheless, after 10 minutes she returns only to inform me that the store manager cannot do anything to assist. I asked her to write down the store manager's name and her name. The store manager, namely ambrosius, whether male or female, sat cosily in her chair behind the scene and did not have the courtesy of making an appearance to redress the customer's complaint. How's that for professional service? absolutely shocking...And that's one of many reasons why corporate business fails!
8. I record my utter shock and disappointment at the entire service from the two major edgars stores and the incompetency and poor knowledge of the staff including the line managers.
9. It is clear that the edgars personnel are trained to give the customers a run-around by frustrating them and drag the time lines so that any validity date for addressing the customers complaint can be nullified. In this case the window period for returning the device is 7 days.
10. This matter must be treated urgently and if not resolved will be lodged with the consumer council.

I’m really disappointed in the bad service from RMCS.

Edgars is very quick to take my money monthly for something I did not approve off but when it comes to paying back to customer it takes forever especially if RMCS call centres tells you it takes 24 – 48 hours and its been 12 days ALREADY.

I’ve been phoning almost every day for my refund and every time they tell me the will log the refund OR someone from the admin department did try to phone me and could not get hold of me and then they cancels the refund.
I checked my phone for any miss calls and there is nothing!

I’ve been waiting for my refund since the 14/01/2017, this might not seem to you like a lot of money but believe me it is a lot of money for a person like me that does not get an big salary.
I tried to speak to the admin department bit the call centres tells me they can’t give me an number or transfer me I must send an email and this is the 3rd email.

I need an feedback on this please before end of business day or I’ll start to take legal action as I got proof of all my calls, ref numbers and dates.

I am utterly disgusted with the service. I took my phone to Edgars Brooklyn Pretoria for repairs on 02 December 2016, I was advised that it would be ready for collection within 21 working days, I can confirm that 2 months later I still don't have it. No one bothers to update me with regards to my cellphone, I have been to this store 6 times and each time I get a different story. First I was told they were awaiting parts to fix my phone and today i am being told that the form that an Egdars worker filled in was completed wrong. THIS IS UNACCEPTABLE.

Hi.
I've been with Edgars for for almost 25years and never had a problem with the calculations of my repayments. recently from about June this year I noticed some thing wrong . at the end of July my balance owing was R2100 . my monthly repayments jumped to R550 . so I decided to pay and every month thereafter the monthly repayments still remained R550, with no purchases done. at the end of October my monthly repayments remained the same and balance outstanding was still over a thousand rands. when I contacted the accounts department they gave me no joy and said that's how they calculate repayments and was not very helpful. at the end of December I still had a balance of R1000 . when I approached the store account querries dept. they agreed that something was wrong .payments made by myself from july to December is well over the outstanding balance from july. i should have been in credit. to date Edgars account staff haven't responded to my querry.

I have placed an online order with Edgars for the amount of R699.90 on the 16th December 2016, this was intended as a gift for Christmas.
I then received an email from Edgars on the 19th December 2016 that stated the order has been dispatched with a courier called Fast n Furious Couriers.

On the 21st of December I phoned Fast n Furious Couriers numerous times in order to track my parcel. The number kept on ringing and I eventually came through to the Durban office as their “Head Office” in JHB purely refused to answer. I was told that “someone” at the JHB office will get back to me, needless to say I was already displeased at this point. I was never phoned back, I then tried phoning the JHB office later that day and I came through to a lady that stated they have indeed received the parcel and it will be dispatched with the driver the following day.

Thursday 22nd December, the supposed day of delivery, came and went with no delivery taking place. I phoned Fast and Furious couriers again on Friday 23rd December. After numerous attempts again at getting through I finally came through and it was now stated to me that there was an error on the delivery address, which clearly was not the case as I doubled checked the delivery address on my order confirmation with Edgars. I was then told they will try and deliver on the Saturday as this was an urgency because of it being a Christmas gift and that I would be phoned back later in order to resolve the issue.

I then had to phone back later the afternoon because once again no one came back to me. I spoke to the same lady and now it was stated to me that the parcel was not on the floor and they will quickly check with the drivers if it was with one of them. I was then phoned back with the news that now they do not know where the parcel is and that it wasn’t scanned in by any of the drivers. I was fuming at this point and was told that they will get back to me to resolve this.

I then got off the phone with them and contacted Edgars Online Complaints Team to bring this situation to their attention. I spoke to a lady which then created a reference number and I requested that they should refund me for the order as the parcel has now been lost by their courier company. She told me that she lodged the complaint for a refund at that she would get back to me by the following Tuesday. I also went ahead after the telephonic conversation with Edgars and submitted a complaint against Fast and Furious Couriers on Hello Peter and also sent both Fast And Furious Couriers and Edgars an email explaining the whole situation for hard copy proof as well as containing the link to the Hello Peter complaint.

To this date I never received any further correspondences or apology from Fast and Furious Couriers nor have they responded to my Hello Peter complaint or any other complainants, which there are many.

To cut a long story short, I have now been fighting for over a month now with Edgars to get my refund out of them and I am constantly being sent from pillar to post with one excuse after another.
I am also never able to get a hold of anyone in a managerial position as no one wants to do the effort to put me through when I ask. After approaching Social Media now with my complaint I received correspondence from their supposed "Digital Marketing Manager".

Once again, now I am only receiving promises and excuses and the issue is still not resolved. I have given them till COB (25th January 2017) to refund me as well as including my banking details in the email.

I was once again told that their Finance department has issued the refund and that I should wait for a notification at which point I asked for a proof of payment for the refund amount of R699.90 into my bank account where once again I only received excuses, which means they are blatantly lying to me.

When will this issue be resolved and how much longer do I have to fight. I have now approached both the Consumer Ombudsman as well as the national consumer commission.

Edgars is clearly just wiping themselves off on their customer complaints.

Endless struggle to get an online order from edgars. 1st the courier company never contacted us for delivery( i have lodged a complaint on hello peter about it, 3 days ago, since then no one has been in contact- fast and the furious) then they returned the parcel back to Edgards. i emailed the customer care email provided, and explained that the parcel has not yet been received and that the courier company has returned it to Edgard/edcon in crown mines... they( Edgard) has the audacity to email me back, please note-days later, to advise me that the parcel was delivered to THULANI and my address? who is Thulani and to what address? i then took the time to call the client care number, where 49 min of my time was wasted! the consultant read the same email back to me, and after the 5th try to explain it was not delivered to me but returned to Edgars she replies, but i can't find an edgards in crownmines?... its frustrating to deal with incompetent people! its common-sense that it was returned to the edgard dispatch! she then placed me on hold and a few seconds later i was cut off...the courier company confirmed the parcel was returned to edgars, i spoke to chantal the manager on [protected] .hence im back to square 1, no parcel, no proper feedback from edgars and NO ASSISTANCE.

hi, my name is Charles Govender who currently resides in Stanger (Kwa-Dukuza), I purchased a Citrus Jazz phone on the 12/10/2016 from edgars stanger, the phone was slow/freezing, took phone back to edgars on the 15/10/2016 and I was asked to leave it with them, I left my phone for 3 days, when I went back on the 18/10/2016 I was told there was nothing wrong with the phone, but I still had problems with it, (one of the staff members at edgars told me that there is a problem with the citrus phones, lots of customers returned it), anyway I was using my phone with the problem, in November I dropped my phone and the touch screen got cracked, I went to edgars stanger for a quote to repair (I was told immediately the repair will cost more than the phone-without even checking), I was asked to take the phone to a cell-c outlet, iv been throughout stanger trying to get the phone sorted out but no one can get the touch screen for me, I then went back to edgars (1st week in January) and spoke to the Manager - explained him my problem, he said he will get his staff to call me the next day with feedback, its almost month end now and im still waiting for a call, this is really disappointing iv been dealing with edgars for years now and I never had a problem before, my contact details are as follows:

Mr Charles Govender
[protected]
[protected]@gmail.com

On 20 January 2017 i received an sms saying " Edgars has doubled the value of your thank you points from R64 to R128 to spend 20-22 Jan only! Acc ...379786. T & C apply. Sms STOP to opt out"
I went to Jet Wonderpark to try and spend my points, the cashier told me that the card had no points.
i would like to know where my points disappeared to.
is it possible for the points to just disappear.

I have purchase a grey free 2 bu heel shoe last year. it should be about +- 6 months ago...I have worn the shoe about 3 or 4 time and the heel broke ..I have purchased a lot of shoes from Edgar's over the past years and I always experience problems with the quality of your shoes and it is very disappointing because we buy from Edgars expecting quality . And the shoe don't even last for a year.
My details :
Mrs S Govender
57 Roeham Place
[protected]

Ref: C22
Acc: [protected]

Good Day,

I have closed my Edgars account in 2015, now suddenly I get sms's and -mails that I owe R211.56! How is that possible? I have closed the account so how can you still hold me accountable? I definetely will not pay it as this was an error on Edgar's side.

REF : C22
ACCOUNT NUMBER : [protected]
BALANCE : R211.56
AMOUNT DUE : R211.56
16/01/17
Mrs A Langeveldt
63 Saxby Road
Eldoraigne
NCA
0157
Dear Mrs A Langeveldt
As at the date of this letter, we have not yet received payment
which is due on your account.
We encourage you to make an immediate payment to maintain your
positive credit record. This will help you secure your credit
limit on your account and also provide you with a good credit
reference.
If you are unable to pay the total amount due immediately,
contact us urgently on [protected] to make payment arrangements.
If you have already paid the total amount due, we thank you for
the payment and request that you please disregard this letter

Yours faithfully,
COLLECTIONS MANAGER
[protected]

Please sort this out and confirm it with me!

Thank you

Anita Langeveldt
[protected]
[protected]@vodamail.co.za

Last year(2016) beginning of December I accidentally dropped my phone (Samson A7 2016 model) and the screen cracked and was covered with ink. A week before Christmas I took it to edgars store in rosebank johhannesburg for it to be fixed through my insurance. After calling edgards daily following up on my claim and not getting valid feedback, on the 3rd of January 2017, a lady (edgars call center) tells me that i will have to pay an excess of R2000 and that my claim has NOT been approved as yet. I then tell her that I don't understand why my excess amount is so high, i requested for her to cancel my claim and send back my phone and cancel my insurance while at it. She then advised me that she has done so and i will get my phone back unfixed since the claim was not approved yet.
Today its the 16th of January 2017 i still havent recieved my phone, I dont know how much airtime i have watsed calling edgards and asking them about my phone, no one seem to know where my phone is. Today (16th January) I called their call centre again, this time they told me that my phone was beyond repair (which in not true) and therefor i will not get it back. I dont understand how it it even got to that because I requested for my phone to be sent back before they even approved my claim. I am closing my edgards account and would like them to give me my phone unfixed.