Edgars Fashion / Edcon
Reviews and Complaints

Account No. [protected].

In September I received an account from Edgars stating my balance was R0.00.

In October I received an account R42.56 service fee. My account balance was still zero.
I visited the Cresta brance on 29 October and spoke to Fresh at Customer Services who phoned head office and lodged a query. She said she would phone me back but did not do so.

In November I received an account for R65.36. An additional service fee had been added to my account.
On 21 November I sent an email to the accounts department requesting that the amount be credited and the account be closed. I received no reply.

In December I received an account for R88.16. An additional service fee had been added to my account.
On 12 December I phoned the central accounts department and spoke to Sandile Mabaso who told me that the matter would be sorted out immediately and the account closed.

On 13 January I received an account stating that my balance was now R110.96. Clearly Mr Mabaso had done nothing to sort out the account.

I am now very frustrated with the poor service from Edgars.

I

I am very much not happy with regards to debt department of jet stores. I believe some people from debt collection and so as people who open accounts are not doing their jobs correctly.
I fail to understand why would somebody who does not have an account be sent messages every month that they owe jet and worse be handed over to to debt collectors. I really am tired of receiving messages from this store because I owe nobody money, my account was paid up and closed and made sure it was closed long time ago on r0.00 balance.
I would be very much happy if jet stores review it books before sending us unnecessary messages.

Regards
N. N

I bought tablet at edgars connect burgersfort the device works aproximitly two weeks then it stop working (Freeze). I send it back to the store and the store send it to fixing but when I want it back their told me the device have arrive with screen damage and the send it back to fixing team. I send tablet last year june 2016 still now the device not yet fixed
What the consumer's rights say. ?
How long must I wait for my tablet?
My contacts [protected]

28 Dec 2016 i went to Edgars Active in palm springs mall to refund a pair of shoes i had bought for my daughter. The next customer was called which was me. I told the cashier Mathotho Lamola that i am making a refund then she asked why, and i explained to her that my daughter's Granny had also bought the same shoes that i bought so to avoid bothering them with money i'm refunding the ones i bought so i can be able to pay for my daughter's transport when schools opens. What a sad moment for me, she then called the next customer without saying anything to me. After assisting four customers she asked for my slip and she again called the next customer. Then thereafter she asked for the debit card i used to purchase and told me that she hates doing refunds and i just calmly said "sorry". Schools have opened and i haven't received my money and i can't even go back to the store to ask any questions regarding that because im afraid i might get the same attitude i got. Worse part i had bought the shoes from their store not somewhere else.

I have sent you numerous emails to credit our account. We did an online purchase and there was no stock so the order was cancelled and we did not receive anything but our account was never credited with the amount. Our edgars account number is [protected], Willem Jakobus van Graan, ID [protected]. I have dates of all the emails. We made the purchase in July. Edgars lowered our credit limit because we do not pay our account, but we can't pay for something we don't have. Now they want to hand us over. This is really starting to let us look bad! Please will you maybe please just contact my husband on [protected] to confirm that you received this mail and if possible just credit the amount so that we can use our card again.

I went for an exchange in Edgards. I've spoken to the cashier told her that i have lost my slip, but used credit card to buy.The cashier told me they can trace a slip for me provided i have a bank statement. I went to print the bank statement. When I come back to another cashier she called the manager, Maria is her name. She told me that they are going give me 50% of what my tekkies worth... I've check the price my tekkies still worth the same price.

I feel that I have been discriminated.If the cashier say they can trace the slip for me and Maria the manager say no they cannot do that, it means that they do it for other customers. Maria is very rude and I think she does her own rules that is so unprofessional.

I have exchanged before without a slip. It's my first time hearing about such a rule. Since when to exchanging an item at Egdars cost you this much if you have lost your slip and can proof that you have bought that Item, I have dates and time.. If other retail stores such as Woolworths, Cherckers... can trace your slip, why can't you do it for your customers. Edgars is a very huge retailer store to treat people like that. It shows how little you care about your customers.

I purchased a Pandora charm on 3/1/17 that was on sale. The sales lady at the time didn't inform me that they don't do exchanges or refunds on sale items and neither is it printed on the slip informing customers of this. I went into store on 4/1/17 to exchange the charm for another charm that was more expensive and was willing to pay in the difference and was told by another sales lady that they don't do exchanges and refunds on sale items. I was quite irritated as I this was not told to me before and furthermore the lady that helped me the previous day didn't even bother to turnaround and acknowledge me or even apologise for not telling me about their supposed exchange and refund policy, I love the Pandora brand however after this experience I won't be supporting them any longer and will be sure to tell all my friends, family and colleagues about my disappointing experience. I have purchased a charm in an Edgars store and now want a refund in full according to Edgars refund and exchange policy. I look forward to a swift response regarding this matter!

Regards
Kajal
[protected]

I had a terrible experience at Edgars in Mamelodi Crossing where I wanted to refund the shoes I bought for my kids.

Firstly when I got there all the cashiers didn't want to help me with my refund they all said the don't have enough cash on their tills yet I was standing there seeing other customers paying with cash.it was hell of a service especially being humiliated in front of other customers.

I asked them to call their manager and she also said she can't do a refund as the slip that I was having was not the original and that is the only slip I got from the time I was doing a purchase and she even said that I might be doing fraud because I don't have the original slip.I asked her to give me head office number as there store phone is not working and worst part of all she gave me edgars club number.

I'm very disappointed with this and please deal with this as soon as possible as I'm going on a holiday.

My husband put through an order on the 16th of December - [protected]. He queried in on about the 23rd and to date we have not received it. This was a Xmas present and I encouraged him to make a purchase online with you. Your service is shocking! Absolutely no communication! I have now called three times this morning alone and I get put on hold and I am unable to speak to anyone. I want to know when this will be delivered, if it will be delivered and why it has taken so long!

Yours sincerely
Jennifer

On the 28th dec 16 I went to jet store at masingita crossing to exchange shoes which were small. I had lost the receipt but still had the eft receipt which reflected the transaction number. The cashier couldnt assist so I requested to speak to the nanager (Humbulani) I have never received such bad service in my life. He was rude, impatient, unwilling to assist abd he definately didnt want to listen he dismissed us and he labelled us "i hate talking to people who think they know too much" then suddenly a young lady by the name of risuna (Admin store manager) came to us. She asked whats the problem of which I explained and she said I should give her the receipt she will try to assist. With a smile she did. She even went an extra mile as calling the shop where I had purchased the item so they can assist her. She assisted us with due deligence, patience and above all with a smile. While still waiting for the other store to get back to us she gave me feedback.In the end risuna did manage to assist us and the exchange was possible.
I would like to thank her whole heartedly. People like her know the true meaning of customer service and they know the value of a customer as for the manager (Humbulani) he will assist tarnish the brand edcon is trying so hard to build at jet stores country wide. His attitude needs intervention.

My fiance and I were looking for a gift that I wanted to purchase for him for our anniversary. We walked through Edgars, Cradle Stone Mall and he was looking at the Ferarri eu de toilette 100ml perfumes. I picked up one of the items to check the price which read R115.00.

I told him that I was going to buy him the perfume with something else as his aniversary gift. He was very excited and we went to the queue to purchase the item.

We had to wait in the queue for over 15 minutes due to poor service from Edgars staff. There were people getting angry that was standing in front of us that left their items just there and walked away angry and frustrated.

Once we finally reached the till the lady informed us that the item is R1150.00!

She went to go and call her manager whereafter we had to wait another 7 minutes.

The manager was arrogant and said we must pay R1150.00. She did not even apologise for the error from their side or the long amount of time wasted due to edgars or the poor service.

on the 15th of December I placed an order on the Edgars online site, as per the site my order should be delivered however I opted to collect from my nearest branch which is sandton city. on the 19th I contacted sandton city to find out if they have received my parcel or how will I be notified, gentleman by the name of prince told me to wait for a call or an email... I received the call on the 21st stating my order is being picked and it will be at the store( sandton city) by the 22nd off December, the 22dn around 13H45 I contacted sandton city Edgar's he gave me a number [protected] contacted the number a lady picked up and gave me so much attitude that I got confused, however she requested to call me back on ma cell which she did she den said she will speak to the relevant department and get back to me I asked when how soon will she do that she then said she does not know I should wait for her. while on it she kept on asking me to hold while she speak to god knows who on another line. this is not how a customer should be treated. am so disappointed on ma first attempt of purchasing at Edgar's online

I walked into the store asking if I could purchase a packet. I was informed that carrier bags were not for sale and was redirected to the assistant manager. Following the same response, I then enquired if I purchased an item from the store if I would be able to receive a large carrier bag of which I was rudely informed that I would not. Such a beautiful and exclusive store with such ill mannered staff. Terrible.

21 December 2016 please we need help the stuff of mpumalanga in siyabuswa we are stragling with our manager who takes advantage of us all the time...we are at the Edcon Jet store at siyabuswa mall, tonight we have to sleep over at our manager's place because we are going to knock off late, there will be no transport available.Worst of all is that we wont even get paid over time because during that time we are not logged in.We log off at about 5pm only to leave the store at 8pm after cleaning and packing but its not fair that we don't get paid for all our extra hard work.

On the 15th December 2016 I registered a claim for broken stove on my Edgards Home Cover insurance on [protected] policy no Jhpp0100012596p. Reference no given is 957707 however not contact or follow up has been made by your department to process my claim. Urgently investigate and finalise the claim for more information can be contacted on [protected] or [protected].

On 12/12/2016 After being reassured by the sales person that this is an Android phone - we bought a Samsung Z2 Cellphone from Edgars in N1 City Goodwood. After a few days, of me trying to operate this phone, finding out there is some stuff it can't to - I looked on internet and discovered that this is not an Android operating phone.
We then went back to N1 City on Friday 16/12/2016 (within the 7 days of purchase). At the Celphone counter another sales person helped us, and then lied to me stating this IS AN ANDROID phone, it is just that the new upgrade to whatsapp makes that we cannot operate this phone on whatsup webb.
We have been send back again with this news. Then Sunday I was walking around at the WESTCOAST MALL near Vredenburg, and went to there Edgars counter for Cellphones. When I spoke to the sales lady (Zubaidah) she stated that these phones cant do the following: No Bank apps, Not all games, NOT ANDROID. I was furious that I was lied to - letting me buy a phone that is useless to me. The person which I spoke to at complaints, Nompumlelelo, yesterday afternoon, referencenumber [protected]/GO, first stated to me that they cant take the phone back because it was regsitered to me and I used it. I dont care, Edgars is liable for this, they lied to me and sold something to me that was not what I specifically ask for. In my eyes that is definitely not correct. My number is [protected] Mrs Beukes.

Hi
I'm laying a complaint abt two of ur employees @ Jet Mart Bree CBD namely Evelyn & Anna.
I bought 2 denim pants which were on promo & Anna is the person who was assisting me with the purchase, I was not greeted as a customer, my denims were both not discounted and when I got to work I checked my receipt & then realised that they were not discounted, I went back bcs I work across the street from them.Evelyn was the one who assisted me with the discount bt I could see that she was not happy and she kept talking to Anna(the lady who assisted me with the purchase earlier on)saying is this her? & I asked what did I do, she then said I am rude hence the clothes were not discounted.I felt offended bcs in other words they saying that its my fault as a customer that I didn't get the promo price instead of them apologising for the inconvenience caused.
Evelyn did the refund where I was only refunded R12 instead of R91, I told her that my money was short and I was given a calculator and told that I must move to the other side as she needed to assist other customers, then later I was refunded my amount by Anna.
When I left they were still talking bad about me and I then turned and told Evelyn that if the is something that she needs to say she should say it to my face bcs I respect her as she is an older person.I asked for a manager and I was told that the manager is off Evelyn is the one in charge.
I was buying cash and I also have an account with Edcon bt I'm closing it month end bcs of the terrible customer service that I experienced today 17/12/2016.
I'm a manager at one of the retail stores and I respect my customers so I don't expect to be treated any lesser by other retailers.

On the 01/10/2016 I took in my phone for charging point repair at maponya mall store, and was told to wait for a call after 6 weeks, I never got the call after that, then went to the store to enquire they checked and didn't find it, they then said I must wait for another call as they were unable to call the repair center due to time office hours passed, I waited again for 2 weeks, still no call, went back(25/11/2016) they checked and checked also called the repair the phone couldn't be found, they (Mapule, Dineo and short haired lady) took a copy of the papers I had and said would recheck and call me, again I waited for 2-3weeks no call, yesterday 13/12/2016 I went back again, they rechecked again I spoke to Bongani who said he was the department manager and was not aware of this, out all of the days yesterday I got a very very bad service, been in store for more than 3hours, even left for another only to find that on my return they didnt make a copy as Bongani said he would, I still had to wait again for more than 10min for copies to be done😔😔😔😤

Boardman's online store had a Delonghi Kettle which I had purchased on black Friday. over the weeks that have passed the sent me 2 emails telling me that they are sourcing the kettle and will delivery it to me shortly.
Today - 13.12.2016 they sent me an email stating that they cannot source the kettle and asked if they should initiate a refund.
I agreed to a refund. It is unacceptable to advertise something and they later tell me that it is not available. If you have something for sale on your online store it should be because you have it on stock. Is Edcon going back on their word because the kettle was advertised for an incorrect amount?

Good day,
My Account - [protected]

I received the attached account and I'm disgusted with the poor service received.

I purchased a set of towels in November 2016 and the transaction was processed. I then realised that there was a special if you take one towel and get one free which was confirmed by the blue route store personnel. The lady advised that she will have to credit the one set and processed the new item of which I will get one free and I agreed. The supervisor was called to authorise the credit etc and I was advised that being a long standing customer I can reject the R22.80 service fee by signing the electronic pad which I duly did.

To my surprise I received a letter that I will be charged R22. 80 service which was contrary to my understanding and I can only assume that I was being misled.

I visited your blue store 5 /12/2016 to complain about the letter and the misleading manner in which I was coerced in signing which I find very unprofessional and unscrupulous. The store wasn't able to assist me and your store customer care called your contact centre for assistance. I spoke to Gogo on 05/12/2016 regarding the R22.80 and she insisted that I'm liable for the service fees which I accepted . I wasn't prepared to fight this issue as she was adamant and I therefore requested my account to be closed and she advised me that she marked the account as closed and that I have to pay R 150.28 which is the outstanding balance.

On 05/12/2016 EFT transferred for the payment of R150.28 and to my surprise I receive the outstanding account and I was advised by Cape Town accounts dept that the account isn't closed. The lady promised me that her team leader will call me, still waiting for that to happen. Customer service is pathetic

Problems that I also have with my account:

• My account which had credit opening balance -R281.00 now has a debit balance of R 150.28 although I only purchased towel for R 199.00 (receiving one free). My account should still be in credit.

Please close my account immediately as agreed with your personnel as I paid the R150.28. I'm totally shocked with your inefficiency and disgusted with your staff lies about the service fee.

I await your reply if any will be forthcoming.