Edgars Fashion / Edcon
Reviews and Complaints

I initially contacted Edgars in September( Cant remember the exact date) to request that they close my account and that they also refund the R445.96 that I overpaid into the account.

They have since closed that account but the refund has still not been processed. 2 Months later on 09th November I then went onto their Facebook page to complain about my refund still not being received and was advised that as per reference number: [protected]/GO the refund request has been escalated.

Almost another month has passed and still no refund has been paid and nobody has contacted me to update me on the progress.

Its been three months and a really frustrating experience and I would just like my refund to be paid and to be done with Edgars.

My account number with them: [protected]

Cell number: [protected]

Kind Regards
Shernaaz Matthews

i purchased items online. was so excited to receive my items. my first item took 3 weeks to reach the store that I asked for it to be delivered to.
I also purchased other items after that. When I received the call to fetch the items, I drove all the way to Pavilion, which is so far from me but was the only store where I was allowed to collect. When I arrived there I was highly disappointed to discover I received the incorrect items, that was Sunday and today is Tuesday and I have got no feedback regarding my items. now I wasted a trip to the store and need to go back to fetch the correct items, if I do receive them. I am so irritated as they were gifts for family. I will not accept a refund as I purchased these items online and stock was available. why provide a service if you cant do it efficiently.

I purchased a gift voucher worth R150.00 on the 20th November 2016, at the cosmetic counter cashiers name is Ntombi . Everytime I want to use the funds its not reflecting.

I called the Gift voucher agencies and spoke to Mpho she told me the problem lies with the store as its visible on their side.

On the 11th December 2016 went to the store got a credit manager by the name of Maria, i explained the story . She asked if I have slip or cash card of which I didn't have...Then she said she cant help, they took my debit card and the transaction pulled through.

What irritates the most is her attitude she treated me as if im talking nonsense and still after the receipt or proof obtained she still couldn't help me. Instead she told me they need to log a call with helpdesk..

I cant be driving all the way from Pretoria just for R150 petrol cost more actually I want my money back ASAP

I am trying to find an ITEM at Edgars, that I have seen at a few stores but they do not have my size.
I do have the item number, code and description.
Contacting Edgars head office I am advised that Sandton City has 2, Clearwater has 2, Mall of Africa has 3.
Thereafter contact the stores and they do NOT have it.

Call Head office back and advise them of the problem; I was then dealt with by the most Argumentative, Rude and sarcastic customer service agent I have ever dealt with by the name of Pronel Pandaram. How is this attitude towards assisting customers even LEGAL?

On the 28th of November 2016 I went to one of the edgars store to take out my lay bye.stood in the queue for a few minutes when I finally went to the cashier she told me that my card is declining..I had to go to the bank to increase my limit and stand in the bank queue to draw some cash and I went back to the store...stood in the queue again only to find out that my card had no problem but that particular till was offline for laybyes..had to wait for another cashier to assist me then I paid.Instead of getting my clothes I was told to stand on the side while the cashiers were busy with other customers.What frasturated me the most was that I could see my goods but no one bothered giving them to me until I went to one of the staff members and showed her my goods..i had to wait again because I wanted to exchange a size on one of my T-SHIRTS...I BELIEVE I SPENT ABOUT 2HOURS TRYING TO GET MY GOODS...Edgars showed me poor service at its best

On 17/11/2008 our client purchased a Samsung F210 from the Welkom Edgars Branch. Our client further took insurance on the said cellphone and paid a monthly premium on the cellphone.

In January of 2014 our client took the phone to the Welkom branch to report that there was a problem with the phone and that she thinks it might need to be repaired. She was then advised that her phone would be sent to Head Office for repairs. The head office acknowledged receipt of the phone and was it communicated to the Welkom branch that the phone was not repairable and that the Welkom branch was advised to provide our client with a new model phone as the Samsung F210 was now out of stock.

Our client to date has not been given her old phone or a new phone and is being ignored constantly with each and every query. Further she was then advised her insurance is no longer active due to non-payment, but has our client not skipped any payments.

Our client would like to have her replacement phone as promised herein.

Regards
Rosa on behalf of Ms Nthabiseng Agestina Matokoane
Preller Attorneys [protected]

Item was purchased from Legit store City View on around 20th November by my sister for my wife as a gift the item was the wrong size and my sister lost the receipt.I took the item back to the same store yesterday to have it exchanged for a different size and the price tag is still attached to to item, but the store Manager was not at all helpful and did not under any condition except the item without the receipt, I don't shop at City View I shop at Gateway or Pavillion but because I did not have the receipt I drove from Verulam to City View to exchange this item but was a waste of my time and money cause she was very rude about the whole matter. I even suggested getting a bank statement or time of when it was purchased but she refused.
I am very disappointed with the service of all the Manager at the store, I have exchanged a lot of other gifts at Edgar's, Jet and others without receipt so what makes her store different.
The store Manager was Sharan Naidoo

I opened an account about 1 year ago and have had no pleasure from the account only headaches and super terrible service delivery.

First there was the Edgars Club card that the store informed me i will receive via post after some time i inquired why i do not have the club card and was notified I have to get it in store so i paid 8 months for a service i could not utilize i wanted an refund and it is six months later and fokkol is being done about it i refused to pay until this is sorted but still the useless Edgars group does nothing but phone for money.

That is one among st bad service received when receiving the account never updating my account when payments are made and dropping phone calls on me when i phone and not resolving issues when sent.

I opened an edgars account last year. Upon receiving my card i have been buying on my account. My account was in arrears but i brought it up to date. I recently called the call centre and was informed that the account is close. I have to pay it and then apply again. What nonsense. The account was blocked early this year due to the fact that they did not receive my bank statements. I personally went to your store and took my statements. At edgars in paarl, lady grey street, after many struggles, days and hours spend in your store it was eventually unblocked. I have not received any emails asking my again for my bank statements. Now they just close down my account. I love edgars and love shopping at edgars in order that i need my account. I received no phone calls asking me to email my payslips or bank statements. Nothing no correspondence. I want my account re-opened again as your consultants are very unhelpful. I would love to have a response and look into my situation.

On the 18th of November 2016 in the early hours of the afternoon I went to Edgards Menlyn to pick up a dress that was set aside for me. I went to the customer service department where i found a lady by the name of Tumelo whom i have greeted and asked if there can be anyone to assist me as i need to pick up a dress that was set aside for me. She ignored me and i repeated, she gave me an unfriendly look and said she was busy. I waited for her while she was wrapping a small gift and she took about 30 min wrapping a small gift, I waited still after she was done she did not even acknowledge that I was there as a customer instead she continued playing with her pair of scissors. So I then had to ask someone that was passing to check for me.

I understand that it was about 4:40 or something and we all tired during such working hours, but I feel she still needs more training because if you are in the customer service department you need to service customers with a smile at all times.

I am a customer of Edgars for many years and always buy my under ware at Edgars. I bought 4 Playtex bras end October 2016 and 2 of them already lost there underwire. I wash the bras with my hands. I am very upset for it is not cheap and it does not even last a month. I do not think Edgars should stock clothing that does not add to their name and would like to know how will Edgars compensate for my lost for I have to through 2 new bras in the bin as it is useless to me.

Hi there

So my boyfriend bought me a takkie Nd it's clearly not the one I wanted nd diff not at edgars. I phoned customer care Nd I asked them that said they can't do a refund. Good question the takkie has not been touched Nd I have the slips my boyfriend stays in capetown. Nd not in jhb. But he was down the weekend of my birthday when he bought the takkie also he used his credit card. What the hell am I supposed to do with this takkie now really I'm taking this further that's for sure

Good day!

I bought a cellphone at Edgar's corner Pritchardt and Joubert street opposite Game store and the service and the staff on shift was different as it went well. Yesterday 15/11/2016 I had to return the phone unfortunately as it was problematic.

When I got at the store's cellphone department 18h00 customers were waiting to be helped but behind the counter there were about 6 staff members of which not all of them was assisting customers it was more sort of like 2 or 3 of them doing the same thing or either just standing there chatting and doing nothing and that's the impression I got and no one cared or focused on customers by informing or assuring us that we will be helped or asking us what the matter is and if or whether one is stand in the right que depending on your problem. I then raised my hand to 2 ladies near to me for attention to make them aware I am existing and wanted to find out if anyone else will jump in and help us too reduce the line as they are too many just standing there. A big built female lady looked at me by saying "Yes?" I then replied that my phone is faulty I am returning it. She shouted back " You wait and join the que! And she proceeded with her fellow staff mate with what they were busy with. I found that so rude. I questioned why she speaks to me like that and whether and if that is the norm which they are doing things there and she ignored me.

I checked her name badge it's says zandile and the rest of the staff name tags and only to find out that all of them turned their name badges inside out. I found It shocking and got the bigger picture their is serious discipline issues in that store. Someone came and spoke to the lady that finally helped me and called her mbali and that how I happened to know who is helping me. She also made me wait without explaining what is going. I had to ask her if all is ok it's only then when she told me what she is waiting for.

A manger or supervisor came doing cashup and still no one explained what going on they just stop and ignore me and start doing there own thing. The staff then disappear one by one towards 18h00. I was told I might wait for my phone 3 - 8 weeks which is ridiculous.

Service is very bad there . Hospitality there is very cruel and cold. Accept for my phone i would never go to that store again or recommending it. There are others place to go and spent my money.

Please be informed that this ship is sinking if you were not aware

I paid my account through electronic banking but nothing is reflecting on my account and i am receiving several sms threatening to take me to credit bere...i sent several email to accounts and i have been promised that the payment will reflect within 2-4 days but all to no avial. i follow up with several email and went to the store physically but all to no avail... and i am being told it will take 14 days. some of our communique as below.

Dear MISS ANDJENGO,

Account number : [protected]

In response to your recent communication, please note the proof of payment has been received and the payment will update in 2-3 days.

Should you have any further enquiries please do not hesitate to contact us on the number below.

Customer services admin

Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services

Telephone +[protected] | Fax +[protected] | Email

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments
edcondisc
Customer services admin

Nov 8 (7 days ago)

to me
Dear MISS ANDJENGO,

Account number : [protected]
Anna Shiimi Andjengo

Nov 11 (4 days ago)

to Edcon, accountsdbn, Keabetswe
Kindly rectify the problem on my account [protected], three days has passed nothing as yet as per previously sent proof of payment. Take note that in the proof of payment there is an extra zero on the reference [protected], just omit a 0

i have also notice that your office no +[protected] but we seems not to connect well, just send an email.
Thabisile Mtshali

Nov 12 (3 days ago)

to me

Good day,

In response to your enquiry with EDCON please note the proof of payment was received and will be forwarded to trace department. The process will take about 14 working days to be complete.

Should you require further assistance do not hesitate to contact us.

Thabisile Mtshali

Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services

Telephone +[protected] | Fax [protected] | Email [protected]@edcon.co.za

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments

From: Anna Shiimi Andjengo [ [protected]@gmail.com ]
Sent: 11 November 2016 16:37
To: Edcon Collections [ [protected]@archermail.co.za ], [protected]@edcon.co.za, Keabetswe [ [protected]@edcon.co.za ]
Subject: Re: Edcon stores payment response.

Kindly rectify the problem on my account [protected], three days has passed nothing as yet as per previously sent proof of payment. Take note that in the proof of payment there is an extra zero on the reference [protected], just omit a 0

i have also notice that your office no +[protected] but we seems not to connect well, just send an email.

On Tue, Nov 8, 2016 at 11:21 AM, Customer services admin wrote:

Dear MISS ANDJENGO,

Account number : [protected]

In response to your recent communication, please note the proof of payment has been received and the payment will update in 2-3 days.

Should you have any further enquiries please do not hesitate to contact us on the number below.

Customer services admin

Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services

Telephone +[protected] | Fax +[protected] | Email

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments
edcondisc

Anna Shiimi Andjengo

Nov 12 (3 days ago)

to Edcon, Keabetswe, accountsdbn

Since last month i have been told the same thing but the account is still on arrears with build up interest on my shoulder. At the time your office will rectify this problem the money that i paid it will be just cater for all those interest. I have never experienced such a horrible service that takes up to two months to rectify problems. I expected an email informing me that everything its fine but rather the same promise which never being fulfilled. I am not interested anymore in having account with Edgars because its bad news and you offer frustrating services. Hopefully all the interet on my account will aslo been taken care off at the time when you will sort out this issue may be in ten years to come.
Thabisile Mtshali Nov 13 (2 days ago)
Good day, In response to your enquiry with EDCON we apologise for the inconve...
Anna Shiimi Andjengo

5:36 PM (1 hour ago)

to Edcon

Kindly advise those that send sms from 76777 on the current status of my account. Am being irritated by sms as if i did not pay..what kind of management is this. Since September until to date all to no avail.

I received this sms and others:

Immediate payment is due on your overdue Edcon Acc no. [protected]. Your payment information has been placed on record with the credit bure

Am fed up with this service from your office...am being told the problem will be rectified in 14 days at the same time you're sending me rubbish threat sms..put you house in order. Do you know how it feel receiving such sms emotionally?

Why does it takes forever to rectify this problem if the money is arleady on your account?

What a horroble service and i think its time for me also to publish this in our local medias to warn others of services provided by your office..EDGARS. Truworths offer excellent service..i used the same method of payment but within seven days everything its reflecting on my account without sending millions emails like what i have to do with EDGARS.

Good afternoon, l have a problem I bought a Boost phone end of September for my daughter and she only used it for only two weeks and the charger port came out. I took it back to the shop only to be told that they will book it in and will be fixed in +/- 3weeks, and I waited patiently no one phoned me I phoned the EDGARDS store where l bought the phone and spoke to the guy who assisted me and promised to find out what's happening with the phone but he he didn't .Every time I phone the guy will promise to phone me back but with no luck. I had bought the phone for my daughter's assignments for school but now am forced to share my phone with her. Can anyone look into this and either credit me back my money l will get a better phone somewhere else where they take their customers as worthwhile

I bought the phone from Edgars Active East gate and I was helped by Johanis
My contact number is [protected]

I have just been to an Edgar active store in tongaat to pay an account, which I has been debited twice for the amount of R1200 (total R2400), thou they told me their systems where offline. I then made my way to Balito Edgars and made payment of R1300, that's when I realised the transaction at Tongaat Edgar active went through.
I queried this at Edgars balito, customer service told me I need to get a bank statement and go back to Edgars active tongaat. I immediately went to STD Bank to pull a statement when my bank card got swallowed and although it's unforseen, from my view Edgars is to be blamed.
This is because of a chain of events which started at tongaat. I however then phoned the customer service line for STD Bank to close my account and they informed me to wait for a week to replace the card, i then proceeded to call Edgars customer service as per reference [protected]/go, they were very unhelpful and basically told me to wait and that my unfortunate circumstance was not their fault and showed no courtesy towards me. I was left without money and was with my girlfriend who I planned on taking out. This is an inconvenience and an embarrassment to me. I will make it known of the service I received and how unhelpful it was. I await to see how Edgars acknowledges and redress the situation and if I'm not satisfied I plan on paying off my account, closing it and shifting to another clothing store.

I visited Edgars in Tembisa to purchase clothing on Saturday the 12th November2016. I am still shocked about what the security at the store humiliated me. I was having a runny nose as I was busy looking at clothes in the womens department constantly opening my bag to take out a tissue paper to wipe my nose and the security at their camera apparently saw all this and suspected me of stealing. I decided to buy three vests and then went to the fitting rooms to fit. As I was inside the room I heard a phone ringing, the two male employees manning the fitting room where phoned by the security in the camera room telling them to search me because of being suspected of stealing. I could hear the employees telling the security that they wont search me because it is against procedure to search in the fitting rooms. I took my vests and go to the tills where I paid with my card as a loyal Edgars account holder. As I approach the exit I saw four nametagless security guards waiting at the door. They seached my bag and found nothing, they then checked my purchased clothes and slips butfound nothing stolen. I thought they were satisfied that I did not steal anything until they took me to the fitting rooms whereby a female security guard stripped me to my bra and finally to my underwear to complete nakedness all in the name of being a suspected thief. I have never been humiliated like this in my life. I also work in retail and I know the functions of the camera room and how a body search must be performed. I intend to take this matter to the Human Rights commission and the media to tell how Edgars allows their contracted security company to treat its loyal customers with disrespect. The treatment is a very unforgatable experience and it will remain a scar in my heart as a mother and an Edgars customer. It is very painful to be stripped naked in the name of saying that the store is based in Tembisa location where shoplifting is a fashion. What about our rights as customers?

Hi

My name is Nikita Naidoo. I have an edgars account of which there was a balance due. I paid off my account only to realise that i have over paid my account by R650. Had i not printed a statement i would not have been aware of this as Edgars did not even attempt to notify me that i over paid my account. In any case when I contacted the call centre i was told that i could be refunded. i submitted the necessary documents for a refund on the 11th of October 2016.. I have called and emailed on numerous occassions and to date i have not received my refund! the service is absolutely pathetic and no one responds to my numerous emails that i have sent!
another thing is that if i owed Edgars as little as R50, you guys would be calling me everyday at my office, cell etc until i paid the R50, NOW edgars owes me money and cannot refund me? What type of ethics is that? its been a month now and I want my money because that is regarded as stealing!

R60 for a VIP club has been going on my account for a few months now, I tried calling the customer care line but no one seems to be able to help and sends me from pillar to post. I went in to a branch where I was given a reference number ([protected] ) and was told it will be handled. Two months later and nothing has been done, the R60 is still on my statements! I will not pay another cent until this has been sorted!

Good Day Ms Fredericks

In response to your email received, please be advised that it was due to systems error hance you were not receiving statements.We do apologise for the inconvenience.
For your convenience, switch to E-mail or MMS statements. Contact us at [protected]@edcon.co.za or give our Customer Service Call Centre a call.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.

Delphia Sithole
Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services
Telephone +[protected] | Fax [protected] | Email [protected]@edcon.co.za

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments

________________________________________
From: Lydia Fredericks [ [protected]@alpinelounge.co.za ]
Sent: 30 May 2016 08:44
To: [protected]@edcon.co.za
Subject: ACCOUNT STATEMENT
Attachments: image002.jpg, image003.jpg, image001.png

Dear Madam or Sir

I went to a store on Friday(27 May 2016) and enquired why I don't receive my statements via e-mail anymore.The lady at the shop connected me via telephone to your call centre.I spoke to your call centre ladies and they said that I would receive an e-mail of my latest statement within 48 hours.I checked my mail this morning and I haven't received any statement.I explained to her that the last statement I received was in November last year.Could you please check it out for me.I would still like to receive my statement via e-mail as it is very convenient for me.I do receive promotional mail via the same e-mail address.

Hope to hear from you soon.

Regards

Lydia Fredericks

Lydia Fredericks

Since this e-mail above I still have not received my statement.It's always my e-mail account has been deactivated and they will activate it again so that I can receive my statements or if I sent them an e-mail they would mail me back saying they will get back to me within 48hours.The last e-mail I received from Edgars saying they will get back to me within 48hours was on the 08-11-2016.48Hours passed by and so far no one has contacted me.The last official statement I received was in 22 November 2015.So yes its been almost a year now.I don't know who to ask anymore, but if I skip a month's payment, they can quickly respond.Now what now?I think this service is unacceptable.