Edgars Fashion / Edcon
Reviews and Complaints

Edgars phalaborwa leaves a very bad shopping experience not because of bad service but because there is nothing to shop for. No proper perfumes "thierry mugler, narciso rodrigez, aromatics, modern muse, jean paul galtier, j`adore tom ford" people at phalaborwa do want lovely things. We do have the money to spend, there are two mines here. Instead we have to travel to nelspruit, witbank and polokwane just to have something decent. Handbags, we want polo`s, nine west, [censored] boy... Jeans they only sell [censored] boy one skinny cut only, we also want levies, guess, diesel (If you sell)...
That shop is depressing, we want what we see in your magazines why must we be at the bottom of the food chain.

Good day

my name is Jane molebogeng maeko([protected]) I was an ex-employee of edcon, on the 31st of October I came to the cna building in laub street to have my maternity leave form filled was advised that I have to sent an e-mail, which I did, since the no one has responded, today I went back to make a follow up, i was advised to wait by reception for three hours waiting for an human resource consultant who never came was told that your h/r don’t have telephone lines and you do not see people, and when I sent e-mail you do not respond. please respond to my second e-mail and fix me an appointment to fill my uif forms please, my cell number [protected]/[protected]

Kind regards,
Jane

Good day

I bought I pack of underwear on Saturday 5 November 2016 at the Hemmingways Mall Edgars.

It was a 3 pack of panties and once I got home and opened the pack I saw that only one of the panties are the correct make and size, the other 2 are different makes and sizes. this disappoints me as I am not from East London and I don't have time to go to shops. I know your policy on returns of underwear, so where does this leave me?

waste of time and money!?!?

Please contact me with a way to resolve this problem

Najlique
[protected]
[protected]@gmail.com

I have recently been to the edgars store in Chatsworth and have been utterly disgusted and disappointed with the service received from staff and a credit manager. Due to time constraints I was unable to go to the edgars store that I had purchased my product from and needed to do an exchange for a different shade of foundation, I had brought along the tester that I received on the day of the purchase as that was my right shade.

Firstly there was no rep at the estee lauder counter to help me, secondly incompetent staff took the product from me and accused me of it being used even though I had not opened it - taking into consideration that I had brought along the tester with me to get the right which is FREE TO USE! (You do not need to be a geninous to acknowledge that if a customer is given free testers, he/she will make use of it first instead of the product they had purchased). Management was called and had zero people skills, did not help me resolve the issue and gave off a poor professional image!

I was unfortunately inconvenienced with regard to money and more importantly time as I had to travel all the way to the edgars store in Pavillion (where I had purchased the product) only to spend less than 5 minutes exchanging the foundation to the correct shade! I have been to most of the edgars stores in KZN, and so far Pavillion is the best but unfortunately Chatsworth degrades the edgars brand due to such incompetent staff and uneducated management. Please I urge head office to review the staff and management of the edgars Chatsworth branch as this is not the first time I have experienced something like this at this store.

I am fully aware that I cannot be reimbursed for my money or time that was unfortunately wasted due to such pathetic employees of edgars who could have avoided this entire problem if they had been properly trained. It will be greatly appreciated to know that something is done to those staff members, especially management at the edgars Chatsworth branch! This is in the best interest of customer care as well as the edgars prestige brand name. It would be greatly appreciated if the credit manager of the edgars store Chatsworth branch apologized for the massive inconvenience he had caused due to his incompetence as a manager.

Regards
Angry Customer

I'm having a jet thank you card and no:[protected]:[protected] [protected] at 16:17 off which on the 31/10/2016 i've spent r3108.60 & I was assisted by cashier 1380205. The is a promotion that started from the 28-06/11/2016 off r5000. Cruise voucher. Germiston branch is clueless about that and I could get the voucher back till now. Email: [protected]@gmail.com

They charged me R600.00 to make a change to my online reservation as you can't make any changes once a booking has been made. Low and behold I then eventually got charged R1339.00 x 2 for both bookings... the original incorrect reservation and the corrected one.
Been struggling since 1st of August to get this resolved, and all I get is we are looking into it ...while being sent from pillar to post all over the departments.
Phones calls, emails and visits to the store ...and NO LUCK !
Social media would obviously be the right place to voice my complaints and frustration.

My mom and I went to Edgars Cretsa on 23 Oct 2016. After trying on sevral items, we went the payment. Once there, we were told they are off line and can process the payment. Shocking! No plan B? Why not get staff to walk around and advise people that the store if off line before shopping around and trying items on!? Or, then close the doors! The pay point staff saw we were so annoyed and they packed up laughing. I hope this is not the standard of staff Edcon employs these days. Really sad that service seems to be a rare thing these days.

i had a account with edgars in 2009, i paid up this account and closed it many many years ago. however now i am trying to purchase a property and to my surprise they have not updated their systems and i have a bad credit rating as according to transnet Edcon did not update their systems. i have been requesting them to update it and also to send me a paid up letter for over several weeks now and yet i do not get a response.

I ordered a duvet set as well as scatter pillows which they advertise online.

Thank you!

Hi Elize,

Your order number is [protected].

Your order will be delivered in 2-5 working days to:

Elize Peel
Tecsareco Pty ltd
126 Marine Drive
Paarden Island
Milnerton, Cape Town, Western Province, 7441
South Africa
C: [protected]
Well needless to say its now the 14th October 2016 and order was placed on the 30th September 2016. This is now my second bad service incident from Broadmans online and now I have been notified no scatter pillows but the advert says 3-5 working days for delivery of my product ordered.
All i can say your service sucks and as far as i am concerned i will never order from you online again. You ought to take lessons from a proper online facility like Takealot! This will be the last time I am ordering for your useless Establisment!

Saturday 8/10/2016 myself, husband, two daughters aged (2 half and 9 years)
another couple and their 4 year old daughter having a total of 7 people in a lift that got stuck for 15:00 -15: 35 min with us in it! The bell worked that did not notify the security/control room, (speaker in the lift was broken in the lift) the camera in the lift was broken! after ringing the bell for 5 min did someone from the outside the lift shout HELLO! myself and the kids were hysterical, I was hyperventilating as I am badly claustrophobic. we requested that the store manager be notified and the person on the other end stated sorry THE MANAGER IS BUSY WITH ANOTHER CUSTOMER! I immediately got even more Ir-rate and panic! the space in the lift was small with piping HOT lights on us - no fan or aircon, it was small and the elevator reeked! MY HUSBAND CALLED OTIS to be told they will dispatch a technician and will have someone at Edgars within 25-30 min! Not Edgards... The Lift proceeded to move up and down making a horrific noise - After much distress that my kids and I went through the technician arrived at 15:35 and opened the lift and we had to jump out of the lift about a meter high of which I slipped when I had to get out. The store manager had water and the immediate response of his was we will give you a R500.00 voucher Really? - NOT are you and your kids OK? is there anything we can do for you?, no medic service available and fake empathy! It felt like the R500.00 was to shut me up and to get out of the shop. The trauma my kids and myself went through and the nightmares my daughter had for two nights was horrible - I left Edgars and completely shaken I went to century city Mall management and the incident in Edagrs was not reported to them of which is supposed to have taken place (Swept under the carpet) the center manager said he will take it up with the store manager and our parking is free... Really? I am at that point, where I feel the need to let everybody know what horrible time we endured. I am assuming that that lift is not well maintained and serviced on time due to the sounds that come from there.

I trust that this will be taken up accordingly for the horrific experience myself and my family endured. Should this not be handled correctly I will ensure that all of social media will know.

My details: ryan.[protected]@gmail.com
+27 [protected]

Lauren Ryan -
Disgusted Customer.

i have a Jet account, and On 24 September 2016 I received a text message to my mobile number advising that I have received a R100 voucher to spend at any Edgars store before 09 October. I made my way to the Wynberg Edgars branch and still went to pick out a beautiful pair of sandals which cost R159, I figured I would use my account to pay the difference. after standing in line for about 15 minutes, which is long considering there were only 2 cashiers at the tills and line og people waiting to ne assisted, I went up to the cashier to complete my purchase, sgowing her my text message on my phone and giving to her my Jet Account card. she asked me for my Thank You card which I also gave, the cashier, very rudely and arrogantly adv that the text was not meant for me as it does not correspond with my card numbers, although I have to date received this text message 3 times, all 3 times confirming the same details. she asked me if I had a change in my cards to which I adv that I had lost my initial account card and had a replacement card 3 months before. she said she could nt help, and called the next customer before I had even comprehended what had just happened. I travel by public transport and took a detour to make my way to an Edgars store to make use of this voucher. I am so so upset. the level of service from the staff at the Wynberg store is appalling, thank heavens the store is busy closing down. why did I receive this text 3 times advising that I have this voucher when this is not the case? no one else in my household has an edcon account.

I have tried via several emails to find out why I have not received my policy documents for the Hollard funeral policy that was telemarketed to me. I am paying a monthly fee which is charged to my Edgars account, with absolutely no proof of policy. In the event of my death this policy is useless without any documentation to assist the person who is left to handle my funeral costs etc. I cannot seem to get any help or response on this issue. Is this just a major scam and there IS no policy?

ught the shoes on the 28/09/2016 at Edgars tembisa_birch acres went on the 01/10/2016 same shop I bought the shoes.when I got to the shop I saw the shoes went to see if I can find the shoe size and asked a lady who works at edgards to assist as I could not find the size.she told me I must find the person who works in the shoe department as she does not work there so I waited by the shoes since I did not know who works by the shoes.
So i waited ...a guy came by and asked him to assist with exchange and he checked the shoes and went to check and came back saying..there is no size 10.then told him want a refund ..he then told me to wait for him he is coming back..waited for an hour ..no sign of him..so went to join a queue for customer service which took 15 minutes.. Then was told that I cannot be help since I only have a cash slip and shoes that still have a code tag attached to them..still
new...they want a box... Told them I did not have a box..but the shoes are still new.have a tag on them attached that shows a shoe code and a slip that also has a shoe code and a price and date...she said they can't help me..asked to see a manager ..to my surprise the same guy who told me to wait for him which was an hour and never came back to assist is the manager... So I told him.I waited for him since he promised to come back..to assist and never came back.. He told me its not his job to help me with shoe exchange he is the manager...then I told him what happened at customer service.. He then told me to bring a box...then I asked him to write a letter specifying the reason why I won't get an exchange /refund for the shoes and also write his name and contact details so that I can forward it further the complain...he told me ..he does not work for me and won't write that letter that specify the reasons why I won't be helped at the store. I was so disgusted with the attitude of the store manager and the NO SERVICE he offered... Telling me its not his job and do not work for him..so he won't write down a letter with his name and reasons why won't be helped...edgards need to train their store manager and also how to communicate to customers...STILL NOT RECEIVED HELPED FROM Edgars

I was contacted by Edgars marketing to take up membership of their VIP Club on the 12th March 2016. I phoned customer services the next day to ask them not to go ahead with the membership. Every month since March they have taken off R60 membership fees despite the fact that I have to phone them every month to tell them it has been cancelled. We are now in September and it is still not resolved. Every customer service person I talk to every month tells me it is cancelled and will reflect on my next statement and they will refund the membership fees. I am still getting marketing calls telling me about their wonderful benefits? I refuse to listen or go into an Edgars store. I have been an Edgars cardholder for over 30 years. It is shocking service and now they want to charge a R22 p/m service fee!

Good day

I refer to the email below as well as the attachments.

I did call your call centre and you are welcome to listen to the call recorded. The lady assisting me didn’t resolve my problem and she was putting me through a supervisor. I was holding for a long time and dropped the call.

I would like to formally lodge a complaint.

I made a purchase two weeks ago at Edgars, Garden Route Mall. Paid with my store card.

When it was time to sign, I've notices she was completing the details on the electronic pad where I was supposed to sign and only glanced something about R22.80. When I enquire about it, she answered that "she DECLINED to the extra charges as nobody wants to agree to it". So I replied and said "of course I wouldn't have agreed to it". She was working very fast on the electronic pad and told me to sign for the purchase, which I've done and I left the store.

If I knew, that she actually AGREED on my behalf, I would immediately told her to cancel the transaction and lodged a complaint in store.

I received this "Change to credit agreement: Implementation of Service Fee".

Please note that I'm formally disputing the fact that I agreed to your new terms and conditions. I did not agree to any additional fees and/or costs. I hereby request a formal investigation into this matter. The lady assisting has probably mislead a lot of customers this way. This is not transparent and I will not stand for it.

Furthermore, I hereby request that this is reversed and you will not charge me any additional fees and/or charges. I signed up for a 6-months interest free account and my account is paid every month on time and most of the time I pay more than my instalment. This is certainly not treating customers fairly and if needed, I will close my account with immediate effect. I'm not interested in doing business with a company that is trying to mislead their customers.

Please note that if my problem is not sorted within 24 hrs, I will have no other choice than to lodge a formal complaint with the National Credit Ombud.

Kind regards,
Verona

I was at Centurion Mall Edgars in Centurion a month ago, while I was shopping and minding my own business, I was approached by the guy call Mduduzi who works for the store, he said to me he wants to explain some benefits that i have on my account and that i might not be aware of. We then went to the counter and he explained somethings and mentioned that I have loyalty points that I do not use and if i do not use I will forfeit them. I did not really entertain that because I just wanted to go as he was not really making sense to me. He then printed a slip for me "supposedly" explaining the things that he was explaining verbally. I then read the slip and discovered that he made me join some insurance that I never agreed to and he never told me about, when i queried that he said it part of the benefit in my account. We then argued because I could see he is fooling me. We argued and i demanded that he cancels it, He then said he can't cancel it on the day, he can only cancel after 24 hours because he had to wait for it to reflect. I demanded that he fix that mess because I live in JHB and can not drive back to Centurion to fix this I just happened to be in the area that day. He then begged and gave me his word that he will cancel it the next day and made a note on his black book. so I left the store. Since that day I have been calling the store asking for him and assistance, no one is helping me, including the store manager until the was a deduction on my statement on this insurance. I have called more than 20 times speaking to different people they all take my number and promise to call me back and resolve this, no one did including the store manager. How is it possible for such a big store to be run by such incompetent people including the managers, no respect for their customers but they get their salaries from us. such creepy store with creepy people

on 30 April I bought a Boost tablet from Egars Centurion and took out cash insuarence cover. however the phone was stolen and I made a police report and submitted a claim at Edgars Centurion on 3 August 2016. I have been to Edgars on four occasions to follow up on the claim and I get the same answer that the insurers claim they haven't received the claim. I don't know what else to do because I am told the same story all the time

On my latest statement I was advised I qualified for a limit increase, I sent in my payslips as I also received a salary increase in june which was backdated to january. I explained this to the nca agent who asked me some questions and then responded that I am declined based on my affordability and that I applied less than 3 months ago. I asked cant this be reviewed based on my salary increase which was backdated and she said she will call me back yesterday and never did. When I called to f]ollow up the new agent said that theres no record of my previous call and I had to go through the process again and I was declined this time given a different reason. When I asked that someone review I was told not even a manager can review this. The attaitude was bad and the communication poor. I have been a good account holder, never defaulted and always over pay to be treated with such disdain is a shame.

Good day

A few years ago we bought a phone on my husbands edgars account, we also took out insurance. 2 years ago we claimed and everything got sorted out fast.

Last year they broke into our car and stole my handbag which had the phone in, we went to edgars silverton Pretoria and submitted all the paperwork. The lady said she will phone us. a month later the store closed down, we have not heard anything from the insurance in over a year. The lady took all our paperwork, now we have no papers to submit the claim again. I don't see why I should pay for insurance when its absolutely useless.

This is so disappointing!

Edcon is not doing much to prevent fraud activity from happening, threes a department which is solenly responsible for red alerts but are not being proactive about any suspicious activities. This is the 2nd time around somebody purchases with my account for R5000 at CNA whats even more scary is i have my card in posession and for me this appears as an inside job. I dont know when edcon will catch a wake up call but u have fraudelent employees who mange to manipulate the system. The 1st time the same thing happened and somebody bought for R7000 why are u not conducting a high security check for such purchases. Eg. Confirmation 8f cell number, produce ID copy etc. Now everytime that department will only call me after the fradulent activity has taken place, what is the use? And im now supposed to run around for police avidavity form, dispute form, block the account and wasting my time. I dont think u know how daunting this is. Im getting frustrated every time and i now take a decision to part ways with edgars. Ive had this account for many years but as and when you still allow such events to take place on our account, edcon is just not worthy of my loyalty, my trust and i have lost all respect of the company. I actually feel disgusted right now.