Edgars Fashion / Edcon
Reviews and Complaints

Good Day.

I am absolutely disgusted with Edgars!

I have been retrenched in July and I went to the branch to complete a form for my insurance on my account for them to settle it and gave them proof of my retrenchment letter.

Only now they came back to me saying that the insurance are not going to pay the account due to the account that is behind! OBVIOUSLY the account in behind because I don't have a job nor money to pay the account!

I pay the insurance on a monthly basis and now they don't to pay MY account with MY money.

You leave queries and complaints on there website and they never come back to you, or if they6 do its almost a month after you have loaded them...

I have been a client for several years and I have settle my account several times and always go back to support the store and do my buying form them. Now they don't want to help me.!

I demand as a devoted customer that someone handles this and sort it ASAP!

I expect an answer!

Regards
Charlotte

My name is Yunesh & reside in the malvern Queensburgh area. I purchased a Blackberry 9300 cellphone
(prepaid )on the 09/01/2013 from edgars @ chatsworth shopping centre.This phone has been for the
4th time given in for repairs:

I have been to Edgars in pavilion requesting that they replace this cell phone as this is a problem phone.The store manager was not very helpful in this regard .The store manager says that this is not according to the CPA & that this cellphone was sold with specific terms & conditions & that he cannot
replace this cellphone .This is very frustrating as this is costing me each time I need to take the phone
in & I am without a cell phone as it takes 6- 8 weeks to have the phone repaired .
N.B- This is a Cell C Network

EDGARS MANAGER [protected]
Collin Buthelezi - I have spoken to on 13/07/2013

Consumer Right No. 8
Right to Fair Value, Good Quality and Safety
What does this mean for the ordinary consumer?
Your right to demand quality service
• Consumers are entitled to the following, when entering into agreements/contracts with
suppliers:
o Timely performance and completion of those services;
o Timely notice of any unavoidable delays in the performance of the services;
o High-quality services, which consumers are entitled to expect; and
o Use, delivery or installation of goods that are free of defects and of a quality that persons
are generally entitled to expect, if any such goods are required for performance of the
services.
• Suppliers are required to remedy any defects in the quality of services performed or goods
supplied; or refund the consumers a reasonable portion of the price paid for the services
performed and goods supplied, in the event of these being sub-standard.

Your right to safe, good quality goods
• Consumers are entitled to receive goods or services that are of good quality, in good
working order and free of any defects, and that comply with any applicable standards set
under the Standards Act, No. 29 of 1993 or any other public regulation.

Your right to implied warranty of quality
• In any transaction or agreement pertaining to the supply of goods to consumers, it is an
implied provision that the producer or importer, distributor and retailer each warrant that
the goods comply with the requirements and standards of being safe, of good quality and
durable.
• Consumers are permitted to return goods to suppliers, without penalty and at the suppliers’
risk and expense, within a period of six (6) months after delivery of such goods, if the goods
are of inferior quality, unsafe or defective.
• Suppliers are obliged to refund, repair or replace the failed, unsafe an

I have contacted Adrian Reddy which he has promised to resolve my issue but to date hasnt!

Hi Adrian
Its been a week now & I havent received any feedback, please advise on the way forward!
Thanking You
Yunesh

From: EDGwestvilleSM_3350 [mailto:[protected]@edcon.co.za]
Sent: Tuesday, July 16, 2013 12:49 AM
To: Soorjbully Yunesh (ZA, Merebank)
Subject: RE: Refusing to replace cell phone

Hi Yunesh

I have received your email and I will be looking into this concern for you. I will contact you shortly with feedback regarding your concern.

Regards

Adrian Reddy
Mall Manager
Edgars Westville
[protected]
[protected]

I am very dissapointed with Edgars being such a huge chainstore .I have also reported this matter to the consumer council as this is the violation of the consumer act !
Thanking You
Yunesh
[protected]
[protected]

I bough two pairs of Jeggings from Edgars store in East Rand mall on the 28 July 2013one black and one blue. One pair said wash before wearing on the label and the other didnt ans since they were of different designs I washed only one and wore the black one on Monday the 29 th July and They fit perfectly and were very confortable. I repeated the same pair on Tuesday the 30th July as it was still clean and in good contidition.Later on that day, after a long day at work of going up and down the stairs where everybody(or all the men I work with I should say) saw me, and walking all the way to the bus station in central Johannersburg to get to Central Park and go further on Public transport to get to Benoni. I discoverd upon sitting down on a bus chair hat my pants were badly torn below the bum, and because they were sitting so comfortably on me i did not even hear or notice them tear.It did not look like a fashion statement as it was still cold or me being wild as I am not, it was a clear big tear on my pants.Needless to say how humiliating it was to discover how many people saw me but did not have the guds to tell me as I work mostly with men. Walking in public without even noticing how badly toren your pants are takes the cup in all humiliating moments records. One can only imagen how confident I felt as I was wearing a new pair of pants from what is suppose to be a "trusted edgards brand" that i could not even notice that they were toren especialy when that is the last thing you would expect from new clothing from Edgards.

I am rather disappointed in Edgards' quality management systems if they have any at all. The humiliation that i suffered that day and days afetrwards, no one deserved and needless to say that the confidence i lost that day can never be repaired. I never even wore the second pair of pants as i am very afraid the druma will repeat itself and will never buy jeggings from edgars again in my life.

Im totally disgusted and applaud about the staff at galleria amanzimtoti, I am a regular customer at the galleria branch, I have recently encounted the most awful service, my 1.5month old daughter was abit crabby waking up from her sleep, at the time I was quering something with beauty manager preleene, she gives me baby a evil eye look and states to her "you naughty" what right does she have to say such thing to my child and behave in that manner, I brought it up to the floor manager, she stated she will speak to her and she just walked away, I also spoke the the store manager joanne, she said she will deal with it, I didnt even get an apology from them, staff and managers needs get trained, I want this matter to be dealt with as I did phone in this morning and no one came back to me... The beauty manager needs to know how to do her job rather than being rude and disrespect to the customers, I would like feed back concerning this matter, a personal suggestion staff at galleria especially the managers needs to be trained to be respectful and polite to customers, I will not ever shop at galleria of the poor service delivery, its not the first time I had experienced such poor service from them.

In November2012 I bought a pair of Bronx shoes from the Edgars store at the Waterfront in Cape Town. I was both surprised and disappointed when they started falling apart in March 2013, three and a half months later.
I returned them to the Waterfront store where I received excellent service from one of the managers. Curiously, he was not surprised and asked me if the shoes were Bronx. He then assisted me exchanging them for a pair of Bradfords.
Now, after about two months of moderate use, the Bradfords are in an even worse condition than the Bronx’s were. Although the leather uppers are in almost perfect condition, the soles and heels have literally worn through. One heel is beginning to tear away.
Furthermore, from inside both shoes metal strips have cut through the soles and begun protruding from them. Not only do they push up uncomfortably inside the shoes, the shoes themselves are becoming increasingly hazardous to wear – the metal strips hook and catch on rugs and the edges of steps etc.
I have about a dozen pairs of shoes, boots, and trainers, some of which I’ve had for years. All of them have seen far more use than either the Edgars pairs, yet none are even remotely in such deplorable condition. In fact, I have never seen shoes deteriorate as quickly as these have, and would very much like to find out why they have. I have enclosed photos assure you that I am not exaggerating the shocking condition of the shoes.
I would also like to find out how it has come about that such inferior products are being sold by Edgars, a store known and trusted by South Africans for its preppy style and reliable quality.
If at all possible I would therefore appreciate answers to the following questions:
1) Where, and by whom were these shoes made?
2) What material, and in particular what grade of material, was used in the manufacture of the soles and heels.
3) How does Edgars monitor its quality control? Is this done by the company itself, or does it comply with standards set by an independent external body?
4) How does it set and maintain acceptable standards, who sets them, and have these standards changed recently?
5) How does it safeguard its customers from inferior products? Does it rely on the judgement of its buyers and manufacturers, or does it do this by monitoring returned goods and / or the number of complaints received about certain items?
6) Is there a consumer protection body or other watchdog that I should perhaps approach first?
Because of my experience I do not want another pair of shoes from Edgars, and I do not want a refund gift voucher that I can only spend at Edgars. I would very much like my money returned to me in cash. I suspect however, that I may encounter resistance to this revolutionary idea.
I have not yet returned the second pair of shoes. At the moment I am too annoyed to deal with this situation civilly, and rather than going to the store and losing it at some hapless employee, I decided to first write this letter.
I am not an Edgars account holder.
I look forward to your reply.
Yours,
G. H. Byrne.

I recently opened an account at Edgars (Stellenbosch). The Accounts people were really friendly helping me the day of the opening of the account. I started receiving sms's and calls from an Cell Phone number where the gentleman urged me to spend R100.00 or more immediately or my account would be blocked. I am talking at least three to five times a day - I told him every time that I really was busy and would get to it. On a Sunday I went to the Edgars and stated I would buy something and told the head teller lady (as the manager was not there) that I really feel bullied into buying there and my intention with the account was to buy something as I needed it and not spend as much as I can in a week. She assured me this was not Edgars's policy and not them who contacted me, but they gave my information (which I DID NOT sign for) to an outside company who assisted me in opening the Account. I told her to please follow this up as this is illegal, and she promised me the manager would contact me. This did not happen. I contacted the manager on the Tuesday and she said she was waiting for my call? This is very weird - I asked her (even if I stated I would call her) why did she not follow this up, as this is quite a serious situation. She said she would sort this situation out. The other company (the ones who had my details)contacted me and stated they would sort this out before the end of the day. This did not happen. I called Edgars the next day and asked the manager again why nothing was sorted - she asked: "Oh they did not call you". I asked her why she did not follow something as important as this up - again. Till today I have not heard anything from either company - and this is a week later.

went to return pair of shorts that I had purchased on my Account from Edgars, went to Fourways Edgars(I have had bad service from them on numerous occasions)I could not find the slip but know they can look on their system for when I bought it and for what price.The shorts still had the price tag on (R329.95)I tried to get the right size for him but they did not have stock, so I wanted to return them, when they scanned the tag it scanned at a much lower price(R160)&they said this is the amount that they will refund me, they said the item was on sale but the tag clearly says R329.95 &the shorts on the shelf were not on sale, they called the Manager who said the same thing, even though it says very clearly R329.95 it now scanned at a lower price &that was it. She then accused me of taking off the red sales sticker, I was completely disgusted that she had accused me of such a thing as you can clearly see that there was never a sticker over it.she said she won't return it & walked away.6 months pregnant I stood there waiting for ever only to be treated like a criminal.I called Edcon to complain &have heard nothing, they did not even check my account to see when it was bought.Utterly Disgusted: I received an email stating that someone will contact/call me and have not heard anything as yet. I am absolutly disgusted as I have been an account holder for many many years, I understand there is a new CEO at Edgars I know that Steve Ross (the past CEO) would have been on this as he had a strong standing on customer service, I am at the point of paying up my account and closing it, I would not recommend anyone to open an Edgars account, continous bad service with unfreindly staff

2nd May 2012, I request a settlement letter, which was sent on a Friday afternoon at 4pm. Since banks where closed, I arranged an electronic transfer for Monday morning(7 May). I received a phone call the same day with an agent insisting that she cannot close the account due to "interest" accrued over the weekend. Frustrated, I requested to speak to management, which the service agent did on her own, and came back to advise that she will confirm payment the following day and close the account. I receive another call on Thursday advising my payment hasn't updated on their system. I emailed proof of payment to a Carolynn Parsons, on Friday 11th May, who acknowledged receipt and will run the process. I received a call on saturday from another division of Edgars, insisting on payment on an account tha I've already paid in full, even after advising that the error/delays is on their side, Edgars calls home at 9:30 on mothers day, interrupting breakfast for payment!

I am now furious not only for the lack of professionalism, but their delayed and poor responses on an otherwise simple task! And why am I being harassed for payment when THEY don't know what they're doing!

My LG top loader washing machine gave me problems and I advised Fin-rite and a Technician was sent from Durban and I reside in Pietermaritzburg. He tightened some part and said it was now fixed[18/11/2011]
This worked for awhile and we reported it again when the machine was worse than when first reported . On 13/12/2011 a technician came and did some more adjustments trying it out on a very short programme and it appeared to be balanced as he spun a large blanket.
The next day it just made a dreadful noise and would not programme.We phoned on the 20/12/2011 and reported the machine faulty. It was collected on 05/01/2012 and taken to workshop in Durban for repairs. WE phoned the company { EARLY BIRD} when we eventually got a cellphone number from FINRITE after numerous attempts at the TELKOM directory listing number being unavailable.25/01/2012 we were advised that a part { pulsator} had been ordered that day.
To date no washing machine has been sent back and all I am told is the part is on order or it is in the workshop getting fixed. today they tell me the the part has not yet arrived,
How long is one expected to wait? I could have bought the part locally and had some one fit it but as pensioners we have to be thrifty with our money and thought that a maintenance contract would be better for us! Well we have been caught out and taken for a ride and I don't know what Edgar's or FINRITE think of this so called wonderful service! I have had to hire a washing machine and I think these companies should reimburse me for costs incurred with all the telephone call as well or in all decency replace me with a new machine!

Somebody made purchases to the value of around R6 000 on 08 December 2011 at Edgars and CNA in Durban, for which I was not responsible. I was at work in Lesotho at that time!

I submitted the dispute forms and my affidavit at Edgars branch, Northgate mall in Johanesburg, on 22 Dec 2011 . Up to this day, Edgars is still busy with the investigation and in the mean time, i can't use my account when I really need to use it now

Please also allow me to state my unhappiness with Edgars as there seems to be no security measures in place to protect their clients against such ********** activities as:

o I did not lose my card. In fact!
o I did not lose my ID book

I can only surmise that my account details was leaked by someone internally at Edgars, who knew my exact account details and exactly when the tills would be offline to force the transactions through.

I also found out that my Edgar account has been charge services called lifestyle membership fee R25.00 and PA insurance R10.75 which I didn't req for, without consulting me first and I don't know how long I have been paying for these two services. I want credit for this and want them cancelled imediately

To whom it may concern,

Stop abusing my telephone number
Account number: [protected] (m. jvrensburg)

The past few weeks, edgars' call centre keeps calling me, every hour, every day, nonstop.

One of the numbers is: [protected].

I am furious as I asked them politely not to call me again.

I will take this further, as this is a total breach of privacy, and my number is abused by edgars.

Please remove my number from your promotions department, as you are breaching my privacy, and abusing my records on your system!

Regards,

Martha jansen van rensburg

I have had an ongoing fight with Edgars for a supposed unpaid account. I have proof that this account has been paid, and although they say they have FINALLY (After two years) credited my account, they refuse to send a letter of apology, saying that it was not THEIR FAULT that the wrong reference number was given. I went into an Edgars branch and acquired the correct number to pay the money into, and also gave them my account number. They also refuse to remove my name from Credit Bureau saying I still owe money, but they dont say how much and for what. I will not pay accumulated interest and letters of demand for their incompetence.

I am honestly tired about Mbali Nene, she doesnt have respect to her colleaques or rather employees. Is not for the first time i complain about this lady, my first complain was telephonically and actually they guy who helped told me that most of the people are complaing about her. She shouts to her staff like kids, how can you say someone is stupid in front of the customers. She must stop to talk to our mothers, aunts and sister the way she wants. I dont know f this is Edgars Carletonville policy, I hate the store because i really dont appreciate what that woman is doing to her poor people. I approched her and i told her that i have my own company but i dont talk to people like the way she is doing.

This time something must be done, go to the store and interview those people. they dont enjoy working there its a pity they too. Please take care of your friendly staff except MBALI NENE. They dont deserve to be treated like school children. Next time i will put my phone on video record and i will make sure that i expose her big time, if i have to take the mater to Daily Sun i will do so.

Reference XN032385

Firstly let me start off by saying how disgusting and appalled I am at the service I have personally received from your company and to make matters worse, even from Paul Drake, who I think has now written me off. This is disgraceful especially from a "So called Manager"

Let me start at the beginning of this whole episode.

My husband took out this insurance.
Our washing machine broke and he logged a call at the end of April .
After numerous follow up calls, your technician came. He told my Mother in law that it was the brushes and that the will be back to replace them.
I waited and had to follow up again and was told that this job card had been completed. Than after speaking to Paul I was told now that a new motor had been ordered with a control panel. Eventually the technician came and took the motor and told us that it was going to be repaired. So what happened to the new motor... lies lies lies.. I have phoned so many times and eventually have been told that they are now still waiting for parts, how true this is, is beyond me
This is now going into 3 months. I have had to now to do hand washing and alternate between the Laundromat for this whole time. It is so easy for your company to take our money every month and you do not deliver the service.

I have kept record of every call
end of April Justin logged a call for them to come and fix the machine
23 May: Spoke to Melany, she said that the they will send somebody to come and look at our machine
end of May - the technician came and said that there was a problem with the brushes and that he would have to order some
30 May - on the system is showed that a new motor and control panel was ordered.
6 June - spoke to Janine - still waiting for parts
8 June - spoke to Melany - still waiting for parts
9 Jun - on your system is shows that the job is completed on the 25 May
10 June - l left a message with Bruce for Paul Drake to call me.
10 June - Paul said that they will send the technician out today. He came late in the afternoon and took the whole motor to fix it nothing about a new motor or control panel as I was previously told.
13 Jun - Paul promised to look into it and call me back
14 June - Sent Paul a sms, he than called me back to tell me that he is working on this.
23 June - spoke to Kay - she said that they are still waiting for the parts
1 July - Paul wont take my calls, so I sent him a sms - no reply
1 July - spoke to Veruschka, she said that I must email her and she would handle it. I did, heard nothing, resent the email on the 4 July, still nothing
13 July - Spoke to Charmaine she said that the job was completed on the 25 May. I once again told her that it was not and they still have returned my motor.

I find your company totally unprofessional and will be taking this matter up with Edgars Head Office and the customer protection act.

I refer you to MasterCare's website where they make the following statements:
"MasterCare commits to maintain our leading position in the home appliance repairs and maintenance industry, earned through our consistent and exceptional service and Customer Care, backed by a custom-built fully-integrated IT system that controls and tracks jobs. We commit to continue the guarantee that our technicians do repairs to strict control standards, whether in our customer’s home, or in-store in one of our 36 stores and franchises. We also commit to stay ahead of our customers’ needs, devising new products meet the needs of our manufacturer, retail and consumer customers. MasterCare is proud to have a long-standing South African heritage, driving the vision and passion to deliver the best quality service and be a brand and employer of choice."

"MasterCare leads the home appliance maintenance industry through consistent and exceptional service and Customer Care, backed by a fully integrated IT system that controls and tracks jobs. MasterCare is proud to have a long-standing South African heritage, driving the vision and passion to deliver the best quality service to manufacturers and end-user clients."

I have been doing a search on the internet and have found more complaints that you can imagine...

Megan Bertz

On behalf of JC Theron, my grandmother, who is 82 years old. This account gets paid in full at the end of each month. An amount of R4323.00 was paid on 31/03/2011, directly at FNB, into Edcon's account. From the beginning of April my gran has been receiving threatening phone calls and sms's, demanding payment. She called the accounts department, she sent the proof of payment, she followed up and was told that the funds were allocated. Every day since she has been threatened with a poor credit record. She has sent the proof more then twice. There is no talking to the rude, abrasive and incompetent people at Edcon. We have spent hours on the phone and when you question them as to why, if they have the proof of payment (which they confirmed), they can't allocate the funds, you get told because everyone is on holiday? The whole accounts department should be dismissed for poor service and stupidity.The amount of R81 that has been added to the account as interest should be removed and a written apology sent to my grandmother.

I am so tired of the attitude of the staff members at Edgars Liberty Mall in Pietermaritzburg. In three different departments (baby section, shoe section and customer care), I had to walk around the shop looking for someone to assist me. In all three cases, when I found someone to assist me, they seemed irritated by me asking for assistance and palmed me off on an even more disgruntled assistant. The staff are always rude, they hurry you (as though they have something better to do) and seem very disinterested. They do instead, far prefer to stand around in little groups chatting to eachother. As for customer care...CARE? I think not. One actually gets the feeling from them (after waiting around for a minimum of 5-10 minutes to be helped), that they have far better things to do than see to you or your query. And I have never been to this store that the person assisting me has not had to call someone to help them! I would sincerely advise all staff have better training! And a smile to the customer wouldn't hurt either. I will certainly rethink visiting this store in the near future and I intend advising others not to either. What an awful shopping experience.

I have a personal loan with Edgars which i will be paying my last installment on end of May 2010 to settle it and have tried (*** knows how many times) to get a person who can assist me with the latest balance amount outstanding. Gosh, its a total nightmare to get through to one such a person.

First of all you DO NOT and i mean DO NOT receive statements that keep you updated on your balances, you just keep paying in the dark. However, if you happen to miss a single payment or pay later than usually you will get someone hunting you down like you have committed murder and if you happen to talk to that person that is when you will be able to know the amount outstanding to you. When you try to call you get frustrated by being trasfered over and over again until you are blue in the face. Just now i spoke to about four ladies and non of them managed to assist me with my latest balance - can you believe that? the final straw was when one of them by the name Maddy (dont know if the spelling is correct) put me on hold for more than 5 minutes and she kept peeping quickly to check if i was stil holding without saying a word until i get frustrated and hang up. Make my day and fire Maddy.

I would like to raise a concern regarding security at the door of the store. Since last year towards the end of the year, the checking system is very bad, we have to stand a long QUE to go out of the store as we are thieves but actually we are the customas there.
I understand that security has to be 100% but not in a way that we would prefer to go to other branches than the convient store. we get very angry when we want to live the shop and being told to join the LONG QUE even if you didnt buy anything, please they must improve their reliable system than making us standing LONG QUE AS thieves.
I am a loyal customer in this shop and im willing to continue shop there. Hope this sucurity sysytem will be improve coz i also wont be happy if the shop has a loss due to poor sucurity.

Thank you

Pinky

My mother went to Edgars in Village Square on Monday 8 March to buy a couple of specific dummies for my 6 month old daughter. When she exited the store (with one bag containing the dummies), the security staff insisted she opens and unpack her handbag in front of everyone to see that she doesn't have any 'stolen' dummies in there. There were people in the store that knew her, do you know how humiliating she felt! If she looked like a suspicious lady I would understand, but it's a 'well off' 44 year old woman! She spends A LOT of money in your store but that was the last time she ever set foot in Edgars. She already closed her account so don’t even bother replying or try to contact her.

I am being harassed by people posing to be making enquiries about my account with Edgars, and this has been going on from the 15th of December 2010 to date. I am called by atleast five to ten callers a day by the names of Dries, Melissa, Nkouthula, Thabani and they all qoute ref E197127 telling me to pay the account. I had made the initiative to inform the Head Office in Johannesburg and spoke to a certain Mr. Strydom that I was going through a financial crisis and that I will pay the account at my pace, not the stipulated amount, until I get back on my feet. what is worse is that i have had the account for more that two years and have been paying in faithfully. It is only now that I find myself in the debacle. What uposets me more is that I have never had problems before and that the company can send more than 5 people to harass me is most unsettling. I am praying that I settle this account and have resolved not to have any thing to do with Edgars. I feel that this is race motivated incident and i have to go eslewhere. Account number [protected]