eDreams
Reviews and Complaints

I booked airline tickets with edreams on June 16 for $2493 US for flights from Israel to Cuzco, Peru, roundtrip (booking reference [protected]). The flight departure is July 10 and the return July 26, 2022. My credit card was charged for this amount and a second charge for $1709 was added. I have no idea what this second charge of $1709 is for.

My ref number [protected] flight to Sofia i paid twice for my luggage to you and to Wizz air 180 Euros please see attached receipt(Unable to submit)

flight Wizz air no W64428 on 6.6.22 0940 hrs. Tel Aviv to Sofia I have submitted the receipt to this email:

reply-feb817747c620c74-14_

i would like to be refunded

Thanks

Menachem.Zisman

Livia Sigal

I have booked a tickets through eDreams on 11th June and the transaction went through fine and tickets got confirmed. I could see in my transcation for service fee and flight ticket fees $3.6K for Singapore airlines. The next day i have got charged for the $3.6K again by Singapore airlines through eDreams. When i called Singapore airlines they suggested to call eDreams (case # 0614250) and i have been on the phone with eDreams since 13th of June 2022 for four times and no actual response, all are taking it so easy. I have to pay my other bills and requested them to act on this ASAP but kept going in circle by saying the issue is with Singapore airlines but the singapore airlines states is not in their scope. My bank stated the money is on hold and cant disputed either, i have lost access to my money and i cant pay my bills and credit card payments, not sure who will be paying the interest fee for this? eDreams, Singapore Airlines and Bank all are helpless here. This is a criminal activity, without my authorisation how could they take the money and put on hold? Am reaching out to local consumer laws and hoping sue this company.

I paid in full for my flights with eDreams online on May 29, 2022 and still have not received a booking confirmation. I was able to screenshot the booking number which is #[protected]. The email address is [protected]@gmail.com

I have requested a confirmation email through the portal several times and still nothing. I have attempted to call the US call center numbers but they seem to be disconnected.

The flight is in less than two weeks. I am going to pursue a fraudulent charge complaint with my bank unless it is resolved ASAP

Hello,

I booked a flight today and i didn't recevie the confirmation email with my booking reference.

Please, help me.

Ioana Bica

I tried calling eDreams for 6 weeks every couple of days however they never resolved my issue. I was bumped around departments, different call centres in different countries, spent hours on hold or got hung up on. They would open a ticket and then close it after 72 with the issue never resolved. They made so many empty promises. I was literally breaking out in hives from the anxiety of it and the stress they put on me, crying out of shear frustration and the thought of losing $2,500 worth of holiday credit. Due to their complete incompetence, my daughter and I have now missed the opportunity to go skiing in NZ this July as the whole thing had a knock on effect with the accommodation credit, which now has no availability. It's been a complete nightmare. I have a call history of approximately 20 calls and each time they kept changing their story on what I could or couldn't do with my ticket that had been cancelled due to COVID and the NZ boarder being closed for 10 months. I ended up bi passing them and after much begging, tears and the lovely people at Air New Zealand they took the tickets back under their name instead of eDreams, however it cost me $500 to do that. I would like to seek compensation from eDreams for the $500 and a further credit for their utterly disgusting customer service,, for all the promises of fixing it by a specific promised deadline that they failed to deliver on for never calling me back when they had promised they would on a pre-arranged day & time and for all the stress and anxiety they caused me which went of for nearly 6 weeks. The Booking reference was [protected]. Please listen to the phone recording and all the history notes.

Once becoming a prime member by providing bankcard details, the login was changed to deny us access to the portal. Duplicate flights (x2 each time) were purchased on top of the ticket we bought. Flights identified these and notified us as the email had been changed in the portal and we were only sent the flights we booked. Purchases were made via the EDreams App in Barcelona as well. Trying to contact the service centre is fruitless, it is only a recorded message asking for a flight booking number and then hanging up. There is no actual customer service centre in Australia to deal with this.

I booked a Bucharest-Paris (no. [protected]) flight on the 2nd of June 2022 and have asked for my invoice when booking. I have yet to receive it (15th June 2022), although in the meantime I also requested it from their bot, as well as two of their agents.(7th and 8th of June, respectively). I am still waiting for my invoice.

On January 19, I booked a flight from Kuala Lumpur, Malaysia to Denver, Colorado (ref#[protected]). On June 3, I checked my flight details for my company and saw that my flight had been cancelled. I never received a notification (email, phone call, etc.) about the cancellation. I am sure you can imagine my shock, frustration and anxiety. When I reached out to you, you said you would contact the airline and see what can be done. I later received an email that alternative was available, however, it included another stop and longer travel time. So I reached out to you again about the possibility of having another more comparable flight alternative. During this contact, I expressed, I did not want to lose the alternative flight, but wanted to see if another was possible. I was told I would not lose it and you would see if an alternative would be possible. Ten days later, several hours of chats with your team inquiring about the status, continually being told it would be 24 hours, 48 hours and 72 hours and that my case has been escalated, I was finally told that I had no flight because I did not accept it and that the only options I had was to pay 1900 pounds or request a refund. This was very upsetting and frustrating as I had spent 10 days waiting and following up. Additionally, I had said I wanted to accept the alternative. So two days before my flight, I had to request a refund and search for a flight with another airline. The cost ended up being $1700, my original was $950. How is this acceptable? This has been frustrating experience and full of poor customer service, a lack of accountability and terrible business model. I would like a full refund and the difference I have had to pay to correct your mistake, $1700. I will accept a credit for the amount to for a future flight. This has been a terrible experience and the amount of time and lack of service I received is not acceptable. Each representative had a different story to tell and at the beginning I said I wanted to accept the alternative flight, as I wanted to get home, but if possible I would like to seek a shorter travel time. Please make the situation right.

Dear Sir or Madame,

I recently experienced a very uncomfortable situation with eDreams.

My name is Stefanita Hutanu. I bought 3 tickets ( OTP-ATH and return) from your platform.

This are the details:

1. eDreams reference: [protected]

2. airline booking reference: X3CF7Y and K3JD9N

3. BLUE AIR 0B161 (OTP- ATH) and AEGEAN AIRLINES A3 960 (ATH-OTP)

After I paid for the tickets I got the email confirmation and the booking confirmation on the app with all the details from above.

For the flight from OTP- ATH there were no issues. The problem came less than 2 hours from our return flight while being in Athens in the Aeroport waiting to check-in for going back home.

Prior to the day of flying back, I tried to do the check-in online and it didn't work. I talk then with someone from eDreams on the chat box and he/her assured me in several times that our flight "is good to go". In the morning of the return flight, we were sent by the aeroport stuff to the Aegean Company desk. They couldn't find our tickets and they told me that is not their fault and eDreams should fix the problem. Than, I contact edreams again on the chat box and they said that a refund is on the way because the airline canceled our flight tickets on midnight prior our flight.

The Aegean Company assured me that they did t canceled any ticket and eDreams is responsible for this situation.

Now, here are my aspectations: to be paid for this trouble. I missed 2 days from my job, both me and my wife.The tickets back home I paid from my pocket, also the taxi back and forth to Athens and back again at the aeroport. The extra night spend in Athens with extra hotel, extra expanses.

the other 2 flights (the connections that I lost from Otopeni to Iasi- our final destination back home)

Here is my contact:

Stefanita Hutanu

phone: [protected]

email address: [protected]@yahoo.com

Booked the flights tickets in March from flying Ohare to Hyd. The transaction was successful and showed the booking confirmation number on edreams. But when I reached airport and to our surprise, the flights tickets were not booked except for my minor son. We were shocked and we did not know what to do. We called customer service and we received a pathetic response that they could not do anything about it. We had rebook flights. When I am reporting this, we are still in travel cursing booking through edreams. This is totally unacceptable. I informed my credit card company and filed a complaint. Avoid ! Avoid! Beware of edreams! Either it is a scam or totally incompetent company.

First ticket

[protected] Raulea Vasile

[protected] Stroe Corina

[protected] Raulea Maria

Newly issued without luggage/ without being asked

[protected] Raulea Vasile

[protected] Stroe Corina

[protected] Raulea Maria

I was called for another ticket modified by me /booked for another friend traveling with us and I was told by Operator that the ticket needs to be reissued on same category or higher, well it was not the case on the above mentioned ticket for 3 pax

Please advise

Dear all

I have booked a flight and accommodation with eDreams on the 10th of February 2022, flight with Ryanair from Tel Aviv- Berlin 16th-22nd of April and accommodation at the Novotel Berlin Mitte hotel. I recieved confirmation including on the 16th of April.

When arriving at the hotel, I was informed by the hotel clerk that the booking was canceled by eDreams on the 11th of February (I have all documents regarding this). When discussing this with eDreams they instructed me to book the hotel and that they will refund.

They have charged the full cost from me, no refund, although endless phone call, emails and letters- no reasonable response.

I was double booked for a car rental when only 1 was required. Booking was made on Wednesday 8th June 2022. On Thursday I saw I had been charged twice. The car was booked for Thursday 9th June and 1 car was picked up. Europcar cancelled the 2nd booking, but they said I need to contact you directly for a refund. Impossible to find a phone number to talk to anyone regarding this. Online I am told these bookings don't exist, well they do as my money has been taken out of my bank account.

Booking Name; Peter Gunn

Booking pickup date; 9th June 2022

Booking pickup place; Christchurch Airport New Zealand

Email Address; [protected]@gmail.com

Contact Cell; [protected]

Booking 1

Customer Refence Number; NZ811041350

Confirmation Number; [protected]

Booking 2

Customer Refence Number; NZ811031030

Confirmation Number; [protected]

I am pretty sure that Europcars used the 1st booking, but that may need to be checked with them. I just want my money back so would appreciate a full refund of the $217.12 for the 2nd booking.

I can be contacted on the above email and cell if any more information is required.

Regards

Peter Gunn

I received an email from edreams stating that my returning flight was cancelled by the airline months ago. I immediately contacted the number provided in the email to resolve the matter. Customer service helped me find an alternate flight for a different day and told me to wait up to 72hrs for a confirmation email. Never got an email. I've called back 4x and they've given me the same answer every time, that they have reviewed my itinerary and expedited my request. How can you say you've reviewed and expedited four times and still not resolve the issue? My flight is in less than a month now and I'd like some information on the matter.

I booked a flight order #LN9SGJ, leaving on Oct 5 from Boston to LAX. When I read the confirmation and and read the incorrect date, I called your customer service immediately. I was informed I needed to cancel the incorrect flight and that I would be charged $75/passenger for a service fee and then be refunded the balance.

I would like a refund for any fees incurred for this cancellation where I did not input this date. I ordered a number of flights from you on Sunday May 5 with very strict flight times/dates. I did not buy a flight for Oct. 5 where we need to leave on the 6th. I re-ordered the correct flight, leaving the same time, a day later, leaving on Oct 6 from Boston to LA, flight UA 333.

I booked a ticket last last year 14/04/2021 and because I have to Pcr test before my flight I cancel my flight and decided to get refund and after I book another flight and I pay straight. But I after I pay for the socond flight I thought my first flight should be get refund in 7 days time. Honestly I am very disappointed and very stressful in this hard time with my refund still not received since last year until today. I hope from the Edreams have a good will to process my refund as soon as possible. Because in this hard time we all need money to survive in our family life. Hope you check my number booking that I will attach in this file complaint. Once more time I hope you all help me to get my refund from the Singapore Airline as soon as possible. please understand our hard time cause the pandemic and cause the Singapore Airline not process my Refund. Thank you.

I was showed a fare of inr 0.75 and I bought the ticket.. But after sometime an authorised transaction of 85.99 euros was done by dreams. I spoke to the customer care and I was told that refund will be credited in few days. But now I spoke to edreams after 20 days and they said that its not their fault so they cannot help me.. They did an unauthorised transaction using my bank card.

We purchased a flying ticket on Nov' 25th 2021

Due to Covid 19 (Corona) the flight was cancelled by the airline company.

We already purchased a full cancellation policy (extra services) such as “Cancel for any reason guarantee” (added 47 US dollars) and “Date change option” (added 42.62 US dollars)

Since the cancellation in December 21 by the airline company (Denmark became “red country” due to the Covid 19 outbreak) we have contacted the airline (Lufthansa) and the travel provider (eDreams), we have been told by

Lufthansa to contact eDreams , We chatted with eDreams at list 15 times in the last 6 months. Lately we got an answer from eDreams that flying ticket is not refundable (that’s not true we have all documentation that approved we purchased all relevant policies for cancel or change)

We have sent all documentation to eDreams including the cancellation policy but failed to get a response due to false e-mail address.

Lately I checked about eDreams in Facebook and I found many groups that complain about eDreams fraud/scum, for example:

EDreams Fraud

Opodo / eDreams Class Action Lawsuit

NEVER Edreams AGAIN

Edreams a Nightmare

EDreams Scammers

So far almost 7 month passed, and we still didn’t get any response from eDreams, After hearing other disappointed customers we have been told that the only way to get refund or any response from eDreams is to open a case in Internet Crime Complaint Center.

If any documents required we will be happy to provide it.

Hi Team,

I booked my ticket in December 2021 for my June travel. The flight transit plan got changed and I asked them about the options and they cancelled the tickets with out taking my consent. They dont have any phone number and dont have proper customer service . I booked lot of things in my home country and lost many things due to this change.

Regards,

Ramadas Kandath