eDreams
Reviews and Complaints

Hello,

On January 16th 2022 I tried purchasing air tickets from Madrid to Amsterdam. The amount was 736.93 euros. I got charged and never received the tickets.

Opened up a case eDreams case 2579110

10 digit booking reference number [protected]

======== BANK ACCOUNT ===========

SEPA iDEAL

IBAN: NL51ABNA0565668625

BIC: ABNANL2A

Naam: Odigeo via Adyen

Omschrijving: [protected] 0

[protected] eDreams-[protected]

69

Kenmerk: 16-01-2022 10:02 003000

[protected]

TegenrekeningNL51 ABNA [protected]

RekeningnummerNL91 ABNA [protected]

Rentedatum16 jan. 2022

========== Adyen Payment Processor ==============

Thank you for contacting Adyen.

Adyen is a Payment Service Provider and offers technical systems for handling payments online for merchants via credit card, bank transfer, and other payment methods. This is why Adyen may appear in your bank statement, instead of the name of the company you have purchased something with.

Bellow you can find your transaction summary:

Merchant name: eDreams

Amount: EUR 736.93

Captures: EUR 736.93

Adyen PSP reference: [protected]

Merchant reference: [protected]

Referrer:

Authorisation date: 2022-01-16 10:03:17 CET

Current status: Settled 2022-01-18 04:29:27 CET

Settled means the financial institution already transferred money to Adyen.

I booked on 22.11.21. flight via e-dreams Belgrade - Brussels, and paid with credit card (xxxx xxxx xxxx 9447, name Milan Andelkovic) 194, 27 Eur

(EDREAMS (WPGTID01) BARCELONA, ES, POS!

Unfortunately, after that I did not get any confirmation or reply from e-dreams! I tried several time to contact, no reply from eDreams

Thank you very much

MIlan Andjelkovic

My flight was cancelled in Aug 2021 and I checked the edreams apps in Oct 2021 and the status in "Approved by airline". There were several steps for refunded "Requested sent to airline -> Request pending airline authorization -> Approved by airline ->Finalising your request". I further waited for 2 months and there was no refunded to my credit card account. In mid of Dec 2021 and I wrote an email to e-dreams to ask my refund again. The reply email informed that they would follow up my requested. Today (25 Jan 2022), I checked the status in the edreams apps. The status changed one step backward "Request pending airline authorization". It is totally ridiculous and intentionally deferred my refund requested. It is cheating.

This company should be closed down and no more cheating to customers.

Dear Sir/Madam,
My name is Stella Sanalidou and I'm writing to you regarding a ticket I purchased from eDreams on 8th February 2021 from Thessaloniki to London with the price of 144.64 euros. The flight was for 24th February 2021 and the reference number was: [protected]. On the 15th February my flight was canceled and after calling the company, they offered to me an alternative flight from Athens to London on the same date, about which I paid a fair indicated on the phone to change the flight. On the 22nd February, the second flight from Athens to London was canceled again from the company. That was 2 days before my flight and there wasn't an alternative option. I have been trying to get a refund by phone and they say that I'm not entitled to one. The whole situation resulted in me feeling very stressed and spending a lot of money, about which I believe that I deserve a refund. Could you please help me out with getting the refund?
You may find attached a proof of the cancelation emails I received.
I'd really appreciate your help on this matter.
Thank you in advance.
Kind Regards,
Stella Sanalidou

To Whom It May Concern,
I bought my flight from e-dreams in April 2021. It was from Istanbul to Adelaide and was a round ticket. My return flight from Adelaide to Istanbul was on 18th January 2022. As the covid -19 infected numbers were increased I decided to cancel my flight as it was changeable and refundable. So, I contacted e-dreams on 12th January to cancel my ticket and the responsible person told me it is successfully canceled and you will be paid back.
Today I have called e-dreams to be sure when I may get my money back and I was told that the agency will not pay me any money. I can't believe how I was deceived because I called dreams many times and asked to be sure if my ticket is refundable and I was told that it is refundable and you will be paid. Even the status online showed it is refunded! OMG! I can't bear this nonsense behavior!
E-dreams the agency which I bought my ticket from is responsible and should accept its huge mistake. I expect my full refund as soon as possible.
otherwise, I have to take action through https://www.accc.gov.au/ and other official customer support services by making a lawsuit against E-dreams firm which is not beneficial for its reputation.
Thanks
Aryan

To Whom It May Concern,

We are requesting confirmation that our flight (booking #[protected]) has been cancelled, and that a full refund be issued.

We have spent a ridiculous amount of time on both your web site, and attempting to reach a human via your customer service telephone numbers, with no success. The last email update we received on December 20, 2021 indicated our booking had been "affected by an airline schedule change", and your web page said the first portion of our connecting flight (Alaska Airlines - AS 2353 YYJ to SEA at 7:00 am) had been cancelled by the airline. The web page indicated that eDreams was working on a solution for us, and would notify us once they they had resolved the problem, in 4-5 days. No notice of resolution was ever received, and attempting to ratify the issue on your web site was nothing but infuriating. A visit to the Alaska Air web site showed a slightly later flight (AS 2553) at 8:00 am was available, and that seemed to be an easy solution. We kept trying to fix the problem on your web site, but eventually the entire booking was listed as "cancelled", and that you had requested a full refund from the airline. Again, no notice was ever received by email.

To insure our Hawaii vacation was not going to be completely ruined, on December 29 we re-booked the flights ourselves, directly through Alaska Air. It's been nearly a month, and still nothing from eDreams. So today we contacted Alaska Airlines directly, and spoke to an agent, Patti, in Phoenix. we were told by her, that our original booking through eDreams (Alaska Air reference RLJBMK) has NOT been cancelled, but shows changes to later flights on AS 2554 to SEA at 1:44 pm and a much later connecting flight to LIH! We sure didn't authorize the changes, and you people certainly didn't notify us. We tried to cancel the booking, but couldn't, as it must be cancelled by the agency that initially made it. Alaska Airlines has noted that these flights were not properly authorized and are now expected to be cancelled. We were also told by their agent that we should be eligible a full refund.

So what the heck is going on and when are we going to be receiving our full refund?

Capital One Mastercard dispute resolution center requires that we must first contact the merchant and try to resolve the issue directly with them. If we can't resolve the dispute with the merchant, to contact them after 15 days. The date of this email will show that we tried to establish contact with eDreams.

Andrea & David Lukinuk

Hi I had booked my flight in April 2021 but had to cancel it due to US travel ban. I immediately requested refund after flight ban and I was told it will get resolved within 7 days. Airline is not helping me for the refund as it was booked through edreams. I have already requested refund for my booking [protected]. It's been more than 8 months and status is still the same saying refund has been requested from airlines. Can you please provide details on it and is there any way to expedite it cause it is extremely delayed

I booked a flight for 3 passengers from Lisbon to Mexico City. Ref. [protected]
Because of Covid related issue I asked for a change from 4th Feb to 8th Feb.
From Mexico City I need to book a connecting flight, hotels etc..
After 1 month Edreams tell me they haven't yet even assigned this to one of their agents.
Air France tell me that for them the change takes 48 hours max. But they have to wait for eDreams.
1 month!
Their chat line told me my request is not considered urgent enough!

Hi there,

I purchased two return tickets from Athens, Greece to Chennai, India with eDreams. EDreams booking reference: [protected].

The outward journey was from Athens to Kuwait [via Turkey] with Pegasus Airlines at 09:30 on the 31st of December 2021. First flight number PC 1192, [Athens to Istanbul] then flight number PC 858 [Istanbul to Kuwait] Airline reference: ETKNA6

The next part of the journey was from Kuwait to Chennai with IndiGo airlines. Airline reference: SL644M

However, when my companion and I arrived at the gate at Athens airport to take the Pegasus Airlines flight number PC1192, we were told that we could not get on the aircraft as there were no transit flights allowed through Kuwait.

'But I was sold this package deal transiting through Kuwait by eDreams, ' I stressed many times to the staff at the gate. They assured me over and over again, that there were no international transit flights allowed through Kuwait.

Imagine my shock and outright disbelief when I found out that eDreams had sold me a package deal that was impossible to use and that I and my companion could not get on the airplane.

I have been travelling for 34 years, since my first trip round Europe as a nineteen year old and I have never experienced anything like this. It is totally irresponsible to sell a package deal through a country that is not allowing international transit.

Even the airline staff where surprised we had been sold a ticket through a country not allowing international transit. It really is unbelievable. EDreams should be completely ashamed of this behaviour and be profoundly apologetic.

Our trip to India had taken a lot of planning and we had scheduled visits in Chennai, Tirupathi, Kanchi and Sringeri in connection with an international ashram project we are undertaking - all of this was immediately put in jeopardy.

The next few hours were incredibly stressful as my companion and I tried to evaluate what had just happened and what we could do to rectify the situation and how to save our trip.

In the end, rather than cancel our whole trip, I purchased ANOTHER ticket from Athens to Chennai, this time with Qatar Airlines, leaving just a few hours later at 12:40, 31st December, 2021.

The cost of this new ticket was 1, 371 euros and I fully expect this figure to be reimbursed by eDreams.

Even though we now had a valid ticket to India, our troubles did not stop there. Because we were taking a different flight to India, our PLF for India was no longer valid and we had to fill in another one at the airport.

This was incredibly difficult and stressful and in the end, we had to get an exemption from Qatar airlines [sic] as it was too difficult to fill in the PLF form and upload all the documents, on the phone, in the time available.

The whole morning was a complete nightmare and was a direct result of a breathtakingly irresponsible policy from eDreams to sell me a ticket I could not use.

So, I would like two things:

1. eDreams to reimburse me for the tickets with Qatar airlines, which cost 1, 371 euros and

2. Some form of monetary compensation for the very stressful situation my colleague and I found ourselves in through no fault of our own. It is completely unacceptable to do this to people.

Regards, Andrew Boyle

PS Please let me know if you require further documentation in addition to what I have added below.

Good evening ma'am/sir, My name is Ana Alekisio and I am writing this letter about my request for refund but i haven't received it. On Thursday 20th January, 2022 I was book our flights to Dunedin from Auckland and there was 9 of us. Edreams was only taking $207 from my card and the reasons why I wrote this I am complaint because I have already message Edreams that I want to refund back my $207 to my account but they haven't do it. Please can someone advise me about my refund I want my money back. I am very upset because of this me and my families has to stay because my money is not enough just because how Edreams deducted $207. My email address is [protected]@gmail.com. Please don't get hesitate to contact me via email about my case please.
Kind Regards,
Ana Alekisio

You sent me a message for a return flight with easyjet ref no [protected]. Easyjet have no record of my booking. Please reply by email to [protected]@hotmail.co.uk NOT by txt - I do not have a 'smart' phone. Booking date thursday 20th Jan 2022

On 25/12/2021, I booked a ticket through the EDreams platform. The ticket price was $ 216, 37 (around 192.00 euros) and included additional luggage, for a total weight of 55 kg (2 bags). Onboarding, Sun Express told me that I paid only 70.00 euros, which does not include extra baggage, so I had to pay 160 euros for 16 kg of luggage, which according to their considerations, would be unpaid. However, I showed them the ticket and the correct confirmation of the additional baggage (received from EDreams). They told me to contact EDreams. I tried to get EDreams, as their Customer Service represented by a robot does not answer, but only gives you the answer options for which programmed. Hence, you have practically no human interlocutor. So I had to pay 160 euros, even if I had already spent euros 65.00 on the additional bag.

Booking number: L7AF2G

eDreams booking reference: [protected] - Airline booking reference: 5NZZHQ.

I was advised that the balance of my refund will be made within 30 days under EU Regulations ECS261/2004.
To date I have not be advised of that position or advised when refund will be forthcomomg?

Dear Sir/Madam
Reservations Nr: [protected]

I have bought a ticket from Amsterdam to Krasnodar and back to Amsterdam.
Via Pegasus Airline but flight back from Krasnodar via Pobeda Airline they didn't allow me to fly to Istanbul. They don't carry foreign citizens just Turkish or Russian citizens can.Why you sold me such a ticket and now I bought another ticket via Pegasus to fly back to Amsterdam.
It is not my fault therefore I want my refund from eDreams to pay me back.

Kind regards,
M R Jamshidyar

The airline French Bee canceled our flight due to a global epidemic Corona, Covid 19. They only handle refunds from those who booked with them directly.
Because we ordered from eDreams, they refer us to eDreams company.
The matter has been going on for a long time.
One directs us to the other. We're asking for our money back.
For a company $ 600 may be a negligible amount, but for us it is an important amount.
Our flight was canceled by the airline.
This is also listed in the order status on eDreams site.
To date we have not received a refund.
Order WKCMPU by French Bee.
Reservation No. [protected] by eDreams.

My daughter in law was due to fly home to Malaysia on 8/1/2022. The flight was booked through eDreams. It had already been changed when she got covid, but her pcr came through positive at midnight before her flight at 0925 8/1/2022. From midnight to 3am I was using a mobile phone, a landline and the app to try to contact an agent at eDreams to help me with the flight. Finally at 3m Rahul connected with my request via the app. I explained the situation that she could not fly and asked to re-schedule the flight. He told me there were no flights available to re-book onto IN THE WHOLE OF JANUARY. He said all he could do was cancel and he could not guarantee any refund because I was informing them so late! I explained again and again the test result only came through at midnight and I had been three hours trying to contact an agent. Seriously, I was stressed and the agent was horrid. At one stage he said to me 'Is she getting on the flight or do I cancel?'' I asked him for a transcript of our chat and he told me he could not provide that. All I could do was to cancel the flight in the hopes I could secure a refund due to the positive PCR. It has been ten days and I have heard nothing from eDreams. I emailed the positive certificate at 3am on 8/1/2022 and have had no response. I called again today, was on hold on the call for two hours and again connected with an agent via the app in that time. MANAL CHAKIB told me ''don't worry, we'll fix this''...Then proceeded to tell me to wait for an email and that was as much as they could do for me! I have emailed the certificate again to the same email address with an email complaining about the poor standard of service and lack of response. I await a reply. The whole situation is beyond disgraceful. I had to pay for a second flight to get my daughter in law home and I have no idea about the refund. I will never use them again, never.

Our flight was canceled by the airline.
This is also listed in the order status on your site.
To date we have not received a refund.
Order WKCMPU
No. [protected]

Hi everyone,
my problem with eDreams happened last Wednesday when I had to come back to Barcelona. On the 9th of October, I brought a ticket to go from Barcelona to Santa Cruz (Bolivia) and back. The way to Santa Cruz was scheduled for the 8th of December and it was full of stops and had to go from Barcelona to Zurich, then to Sao Paolo with Swiss Airlines, and then to Santa Cruz with BoA. This was scheduled to go on the 8th of December. The way back was scheduled for the 12th of January and I was supposed to go from Santa Cruz to Sao Paolo with GOL and then do a connection to Frankfurt and Barcelona with Lufthansa. The problem occurs when the 12th of January I show up at the airport and am told that GOL does not flight to Bolivia since 2020. So what happened is that eDreams sold me a ticket for a plane that does not exist and that is called fraud.
I needed to get to Barcelona urgently because I have to take exams and needed to be here, but on that day there were not any other flights to Sao Paolo, meaning that I lost all my connections for that day. I had to sleep one night in Santa Cruz and had to buy another ticket for flying as soon as possible because the eDreams customer support is appalling, and couldn't do anything.

My flight was cancelled so I requested a refund.
It's been almost 2 weeks since then,
and the refund status is still "Prosessing your request - Your request is currently processed and will soon be sent to the airline."

I contacted the Aegean Airlines and they say I have to contact the travel agency to get the refund.

I've tried to chat with the Edreams chatbot, but that was no help I could get.
So I decided to call them. I've tried Spain number, France, England, Us and Germany. I couldn't contact the human customer service at all. After the automatic messages it says I'm not a prime member and automatically ends the call.

The booking reference is : [protected]
Airline reference : K369C4

Please help I want to get the refund. What should I do?
I would never book a flight with Edreams again. It was a mistake.

I booked the flight from Mumbai to Lima and received the booking ref number [protected].
It show the the booking is in process however i confirmed from Air France that there is no such booking amount received by edreams and it is cancelled.
please update the status without fooling around and refund my entire amount.
I will wait for 24hrs to complete and then will go Court to complain against edreams.