eFaucets
Reviews and Complaints

I disagree. I purchased serveral things from Efaucets.com had had a great experience. I think it depends on whether or not you return a lot of items. Everyone has a restocking fee including FaucetDirect.com and Faucet.com and Build.com. Restocking fees are pretty normal in the Home Improvement business as they guys all seem to order from the same place. eFaucets seems to ship pretty fast as I received my orders within just a few days. Their return policy is pretty comparable to everyone elses. they have quite a few people that work there becuase everytime I call, we get a different rep. They probably need to improve their customer service a little bit, but they also respond and always are very pleasant to deal with.

Sam

I certainly agree that the products efaucets "claims" to have in stock are comprehensive and at a seemingly attractive price. My primary reason for giving them business was that I could find an entire suite of coordinated items from one vendor. I had also had a previous decent experience when ordering ONE item from them, so I put my faith in them only to end up deceived and on the hook for $900+ a month later and still yet to receive my items OR a consistent, plausible explanation from the telephone monkeys in customer service...

What is wrong with them charging a restocking fee? They processed, boxed and shipped the order as requested. You were the one who changed your mind. The still need to restock it and reprocess your order. Why can they not charge for there time and expense? Especially if they tell you ahead?

I agree. One month ago we purchased a faucet from efaucet. Lovely faucet but we couldn't use it, the size was small in comparison to our tub. So sending the faucet back, and packaging it exactly as directed, we paid to have it sent FEDEX! Needless to say it was expensive; to the tune of $34.58. The faucet was $270, we were refunded $230. NEVER again will we ever purchase from efaucet again. We lost approximately $70. We live in a town that doesn't have more upscale shopping so we have to drive close to 40 miles to shop for clothes, certain hardware, etc. So it ISN"T for being lazy, They truly are a rip off. We certainly didn't save money in this case, huh?

Apparently Normal every day person is an efaucets "Executive in Charge of Bilking the Public". The grammar in the comment says it all...

thats because you too damn cheap and lazy to go and shop where normal people shop! like a typical hardware store!

They don't answer phones because the line are constantly failing or literally overloaded with calls they can't handle for the 5 customer service reps. It takes three credit requests to even be taken seriously for a credit back. They middle man all the merchandise they sell and owe all of their drop shippers money. And all they want is to sell sell sell, couldn't care less about a happy customer.

I have also had problems getting what I have ordered. I placed an order for a $100 towel bar on 1/23 and have yet to recieve it. I cannot get a hold of anyone via the website or the 800 number. I have sat on hold for as much as an hour with no customer service rep picking up. I am at my wits end. I despise giving money to an online company and not being able to get a hold of them. Any suggestions...? At least some of you have gotten to talk to someone. I have tried relentess for a week and no luck. This is ridiculous and this company need to be shut down.

Do not believe "In Stock." As of this writing, my order placed a month ago has yet to be completed. The unfulfilled item is currently listed on their website as "54 In-Stock". Yet my order is still not shipping for another 4 days. Regarding customer service: Try calling the 800 number to see how long it takes to get through.

I went to the BBB and also the States Attorney in Maryland. I will take this avenue -Thanks SO MUCH! I have a 3500 bill to settle.

I placed an order for $800+. Missing parts, poor details regarding the information and when ever you call you can guarantee an 20-45 min wait. They have a 30 day return policy but the restocking fee of 15-20% is just pathetic. I also wanted to return something that cost $9.99 and they refused it saying it has to be over $10 dollars.
Never again will I order from them! They finally credited my credit card for some returned items but that took 4 weeks for them to do that.
BEWARE, STAY AWAY FROM THEM. THEIR ITEMS ARE NOT MUCH CHEAPER THAN GOING TO MANUFACTURES WEBSITES.

I purchased $12.00 worth of merchandise from them, and it was wrong (my fault, however).

They are willing to take the merchandise back, with a 15% restocking fee AND they demand the product be returned by either UPS or FED/EX.

So, if I return the merchandise (which I probably will not) it will cost me more than the money I spent to buy the merchandise.

What kind of rip-off business is this?

DO NOT PURCHASE ANYTHING FROM THESE PEOPLE!

I will never do business the efaucets again. I ordered a Delta Kitchen faucet, the tube assembly that sits the sprayer was missing from the box. When called to speak to a representative I waiting over 20 minutes. When I told them my issue they said it would take 2-3 weeks to get me the missing part. I advised them this was unacceptable and wanted to return the product, they advised me I would be charged a 15-20% stocking fee for something they screwed up. It will also take a week to get the information required to return the product. I will never do business with Efaucets again and will get the work out, they suck!

The eFaucet web site advertises Satisfaction Guaranteed, 30 Return Policy. This is the picture you see just below the item you wish to order. I placed an order for two bathroom fans. Unfortunately, I missed a trailing letter on the model number and did not receive the humidity sensing fans I wanted. I contacted Customer Service to request an exchange (which the new fans would actually cost me more money) and they told me that those items were not returnable. I told them the site advertises 30 return policy, but the representative told me to scroll to the bottom of the page where it indicates no Parts or replacement parts are returnable. These were parts, they were whole appliances! If they considered an entire fan unit a part, than nothing is really returnable. I asked to speak to their manager, and they told me there was no one else I could speak to. I can;t believe they would not even consider a return for a new order which they would receive more money! Now I have two fans which I really did not want and no way to change them!

My first opinion of eFaucets.com was exceptional...great prices and fast shipping. Unfortunately I change my mind on the finish and returned the bronze fixture for chrome. I returned the bronze fixture according to their policy. The returned was received at their warehouse on 3/16, as of 4-13 I had not received credit or any correspondence. I called customer service on 4/13. The person was very friendly and said she would look into it. She emailed me within minutes with the following response:

I got the Credit Memo from the warehouse and put in the paperwork to the credits dept. You should get an email from the credits dept within 3-10 business days showing that credit has been issued. If you do not get that email within that time frame please feel fee to contact me back. I will be happy to follow up on it for you. Thank you. Have a good weekend.

It is now 5/03 and I have not received a credit or any further correspondence. It seems that they are hoping that I will forget about the $200+ refund or just give up. I emailed them back today. Will they respond or do I need to contest the credit card charge? DON"T ORDER FROM eFAUCETS!

I ordered $1000 in plumbing, online. their status was shipped. i ordered 1 day over night, so paid premium shipping. after 2 days I only received 1/2 the order. called them, they checked and informed me the other items were backordered 3 weeks. never indicated this online order or history. they asked if they wanted me to cancel with a 30% restock - I disputed with credit card company. eFaucets has a defective process where overnight orders are NOT updated with backorders even after 4 days. unacceptable. had i known. . . . .

I ordered a sink from them two months ago. I still don't have it. They have lied to me numerous times. Last week I was told that the manufacturer was shipping it directly to me this past Monday. When I didn't receive it and there wasn't a tracking number I emailed them back. Now they say the manufacturer is shipping it to them next week. Of course they didn't say when I would get it. I'm afraid that I will never get the sink nor my money back.
I will never order online again without checking the company out. These people are breaking the law and committing fraud. I don't understand why someone hasn't shut them down. I would be happy to join a class action lawsuit if others are interested. They should have to pay for stealing customers money.

Worst customer service ever!
Website said item will be shipped by a certain date. After a the date had past, I made a number of calls and emails asking about the item finally a UPS ticket was made was finally being processed to get shipped. My contractor is suppose to install sink on Saturday and we have no sink. When I called to cancel the order they said I have a 20% handling fee and a 15% restocking fee. The item has not gone to UPS yet and they refuse to cancel order. I waited on the phone for an hour to get my order/fees canceled, placed on hold forever, and in the end they still charged me the fees. This is ridiculous. I will never do business with efaucets again!

I ordered a shower stall on Aug 1 and the 4th they took my money. I never received my order until I emailed them 3 times and then the shipping company. The shower arrived smashed. Now it has been almost 3 weeks and I have not seen my money. I have had 3 different people tell me that the credit should be complete in 3 business days, and that was the first of September. Do not do business with this company/

1.5 months ago I ordered several items. Bathtub arrived on time but it was delivered crashed and ruined (I keep the small broken pieces in plastic bag until I figure out what to do with it). Other items: Efaucets.com was not able to ship to California one ordered faucet. I went to Home Depot and bought the same type item from the same manufacturer for 25% less. After that I requested refund for the ordered item that efacuets.com were not able to ship. No response. Instead, they took a liberty to charge my account for another faucet to replace the one they could not ship. How is it possible in America to charge someone’s account for item not ordered? Explanation - FRAUD. My other ordered faucet was in limbo – efaucets.com provided no information. After about 15 emails and hours spent on a phone, efaucets.com Roxanne stated that she intercepted delivery of the item they charged to my account without me ordering it and that I do not need any confirmation number for refund – just do not accept if anything arrives. Never heard from Roxanne again. The other faucet has never arrived; I have never obtained its status. I went to buy in a local store similar item requesting cancellation and refund from efaucets.com. No response. Overall efaucets.com charged my account for approx $1, 200 and I ended up with a broken/ruined bathtub, a towel holder that does not fit in our bathroom, a charge for two faucets (for sink and bath) both not delivered, and an unauthorized charge for replacement faucet also not delivered. Our contractors found that the bathtub was broken in shipping. In the midst of construction, after hours waiting on a phone with efaucets.com, we gave up on waiting to informing them of ruined bathtub and we continued on with the construction by making changes in our project. We bought everything what efaucets.com failed to deliver twice. We were never able to get any help or refund from efaucets.com. Even if we were able get them on a phone, they would be ready to provide some excuse such as manager is not available, or they can not issue refund, etc. Most my emails were ignored while other emails were responded by efaucets.com customer service in intimidating or retaliatory manner. For example, I am asking about the faucet that after 1.5 months we still do not have info on. The response from customer service: thank you for your order – we just shipped you a toilet seat and you now owe us another thousand dollars. To sum up: I lost approx a thousand dollars because efaucets.com did not deliver or delivered a broken bathtub; I also got a threat that I owe them another thousand dollars for the toilet seat which I did not order but they allegedly shipped to me. I had to change the construction project due to change in fixtures which cost me additional approx 1, 500; and I spent another thousand to buy the replacement items in local stores which efaucets.com did not deliver or shipped broken. After posting this comment, I will wait for a couple of days for any reaction from efaucets.com and proceed with BBB and other means to get my money back. My bill to efacuets.com is now $2, 500 consisting of failed deliveries, broken items and additional construction costs due to changes in project. The construction is now completed. I will keep you informed on progress and will post later how long will it take to get money back from efaucets.com. Good luck with your orders.

I agree with this. I ordered a shower enclosure kit in Jul 09 and have been fighting with eFaucets ever since...at this writing it is still NOT resolved. They did not deliver the doors with the shower enclosure walls at first, then did not ship the "right" doors for many weeks, then these doors were not correct, then wanted us to pay shipping back to them, then they took many more weeks to send the "right" doors and again these were NOT the correct doors. After all this they now refuse to give partial refund, let me speak to a manager, and can not even confirm that Fed Ex is going to pick up these wrong doors..so now after 8 months they still do not even care that the homeowner still does not have a working shower...so sad. I will have to now file BBB complaint as well. Do NOT do business with this company as there model is only to get the order over the web and then do as little as possible on customer service.

I returned an item to efaucets following your precedural insructions, getting a return authorization etc. I was told there would be a restocking fee which i expected because I read your return policy. I ordered the item in january 2017 and returned it the same month. It is now April and i still have no refund. Your phone representatives are curt, often indignant and certainly not sympathetic. I have been told on four separate occasions that my Paypal account has been credited, but it has not. I have contacted the bank that funds my Paypal account and have given the phony transaction number youo supplied me with which was supposed to originate from the Paypal bank. Surprise, the Paypal bank knows nothing about the transaction ticket number and no credit to my account has been received. I think efaucets is a scam operation and I would recommend anyone interested in purchasing online, find another vendor to deal with. If you look at this and other blogs you will become aware that efaucets.com has failed to refund numerous customers like me.

I order two and requested they be sent to my home address. It went through my google account which had my old address on it and end up in VA. They did not want to help me at all. TO send it back on my own through UPS would be $140 for something I paid $180 for. I offered to pay for shipping if they would let me go through their account for a better rate. So far no response. Never again and will tell all my friends. When I talked to UPS store they told me they had lots of complaints against company from customers returning products. Returns are a disaster !

I tried to place an order online late at night and was told it couldnt go through because of a credit card problem. I called the next day and spoke with a representative. She went through everything with me even correcting items I was trying to order which were no longer available or numbers had been changed. I was told they would call by 3:00pm if there were any questions otherwise I would get an email confirmation that day. I received neither by 11:00 pm so I emailed and requested an update. I just received an automated response that it was being worked on.

I was traveling the next day and called in the evening asking if the order had gone through. I was told NO it had not processed. I said I wanted to get the order through as we were in a time crunch. This gal spent time re-entering things and told me it was all set to go. I actually wondered what was taking so long as everyone kept saying the credit cards were the hold up. ( I was using a card with a different billing address than where the items were to be shipped.)

She gave me a slightly different total than the first representative which I believed was due to the differences in the way they applied coupons or which coupons were valid on this particular day.

The next morning when I finally had computer access again I received emails within a short time of each other confirming TWO orders. One was dated from the conversation 2 days prior and the other was from the gal I had spoken with the night before who told me the first order had not gone through because of the credit card.

I immediately called them to tell them there was a problem. The orders were both still there at their warehouse and they refused to cancel/stop the wrong order. They would not admit to any error on their part saying I placed two orders. The supervisor was even less cooperative than the regular representative. I later realized that the representative from the 2nd phone call was accessing the order I had TRIED to place online the very first night. I had no idea it had been left in a 'shopping cart' and that this is what she was looking at. I thought she was looking at the corrected order the first representative had gone over with me telling me which products were not going to work with what I already had because model numbers had changed or things had been discontinued. The supervisor insisted that I purposely placed 2 orders because the items in each order did not match. She would not listen to me as I explained that when I inquired as to whether the first order was placed I was told NO. She said it was a completely different department and of course the girl wouldnt have known. I thoroughly explained everything about trying to place the order to the second gal and she never once said "I need to connect you to another department to find that out"

I refused delivery on the wrong items (which all came at the same time as the right items.) Efaucets refunded the merchandise amounts but charged me for the return shipping and restocking. Funny how I got free shipping on everything to begin with and ended up having to pay over $400 to return their products which they sent in error.
This occurred at the end of May and it took forever for my credit card company to even get a hold of efaucets because if you call, after placing an order, with a problem they put you on hold for 30-60 minuntes.
My credit card company got no where with this issue either.
The first gal that helped me find the correct items was so helpful that I cannot believe this is the way the whole thing turned out.

This company has much to learn about honesty and customer service! I have been waiting for a $1000 order of merchandise for which I paid, including shipping, up front, one month ago to the day. I get a different story EVERY time I call efaucets.com customer service and the stories range from failed promises of delivery to the usual run-around of "oh, the item left the manufacturer and is in transit". Today, I called again only to be told that, yet again, the item has in fact NOT left the manufacturer and will be another week or two. Do NOT do business with efaucets.com because they are a poorly organized, deceitful organization and I do not trust them to fulfill orders in a timely and honest fashion.

I hghly recommend not using efaucets.com for purchasing items for bath, kitchen, etc. They are great up until the time they get your money. After that point you cannot reach anyone at customer service. I spent over 4 hours on hold (cummulative) waiting for a customer service rep. Never was connected to anyone. They adimittedly made a data entry on one of our items which delayed the shipment by over 3 weeks, and via a chat line, all they said was "We're sorry, is there anything else we can help with". I called the order line and finally spoke with someone, and asked for a supervisor and they said supervisors are on the phones and are not readily available. We asked to cancel our order and we were given the run around for so long that the item actually finally delivered. efaucets customer service after the sale is TERRIBLE. Will never use them again. Will tell everyone I possibly can not to use them.

Do not order from EFaucets.com unless you are absolutley sure that you want the items you ordered or be ready to pay a 15% restock fee. I ordered some bath fixtures from EFaucets.com. The website said items were in-stock and ready to ship so I ordered them. However, a couple of days later, I sent an email to confirm shipping and get the tracking number only to get an email from them telling me items would ship directly from manufacturer. I waited close to half an hour with their online live chat before someone came online to tell me the items were in fact in stock and they could get them shiped out the next day. I told them that I wanted to cancel the entire order but they told me they couldn't. For a reason they could not explain, even though their warehouse was closed that day and the items hadn't shipped, the rep said the items were considered in stock so they would have to send them to me and then I could return the items to them at my shipping costs plus the 15% restock fee. It took over 15 minutes to reach someone each time a tried but I eventually talked to two different people in live chat and also a live supervisor on the telephone where I again told them to cancel the order before the items shipped but they insisted they could not cancel the order even though I told them I would refuse the shipment and retun it at they expense and deny the chargse to my credit card. So guess what, they told me there was nothing they could do and went ahead and shipped the items anyway; and just as I had promised, I refused the shipment and filed a denial of the charges with my credit card company.

I ordered 4 products from efaucets and asked for overnight shipping. My ordered was changed to regular shipping. I called immediately to cancel my order. The customer service agent said it was "too bad" for me ... the order could not be cancelled that I would have to return the items and pay the shipping charges. The items arrived 2 1/2 weeks later. In order to return the items you must obtain a return authorization number. I called to get a return authorization number 8 or 9 times and each time I was on hold for over 30 minutes and several times I was on hold for over 2 hours. I called American Express to resolve the problem and Efaucets lied and said the time had expired to return the items. I continued to work with American Express and finally received a return authorization number. I returned the products and now efaucets is claiming that I did not return the items. I have proof of delivery and am working with American Express to resolve this problem. Efaucets is a group of unethical liars, cheaters and thiefs.

The absolute worst company I have ever had the displeasure of trying to deal with. Do not order anything from them. I received notification via my email that an order had been placed in my name at midnight on a Friday. I called efaucet to cancel the order first thing Saturday morning, and told them it was a fraudulent purchase. They refused to cancel the order, as they stated it it was "in-stock." I called Bill Me Later to request no charges be made on my account, and they told me that all I could do was dispute the charge after it went through. Who operates that way? Terrible diregard for the consumer. See other horror on review websites.

eFaucets is the most fraudulent, exploitive vendor of any kind that we have ever dealt with. We ordered from eFaucets because they were offering for sale a particular Grohe valve trim that was out of stock at other merchants. We also ordered the valve. When the parcel arrived, the valve was in it but the trim wasn't. Of course they charged to our credit card the price of both what they could provide and what they could not. The valve is useless without the trim piece, but now they insist on nicking us a 20% "restocking fee" upon its return. They claim further that the relevant web page for the trim piece stated "Check Availability, " and that it's our fault we did not. However, there was no such advice, nor is there now, three weeks later.

What we have here is a variant of the Brooklyn Bridge scam. They sold us the bridge that was not theirs to sell, supplied one part that they could access but none of the rest, and now they want a "restocking fee" for the return of the one part that's useless without the other. Nice work, if you can get it, like naked shorting on Wall Street. What can we do to stop such leeches? There are at least 500 eFaucets victims protesting on the Web right now -- enough to form a club.

I had a similar horrible experience with customer service. I was told by a character named Mike that my items were shipped. Then I was told by Shannon that my items were still on the manufacturer's dock "waiting" to be shipped due to a snowstorm. Can you imagine? The world came to a halt because of a snowy day or two! THIS came two weeks after I had been promised delivery by yet another girl named Ruby... HA! I ALSO got the line that the "supervisor" was on another call, and all she would say way to tell me what had already been said! What a company! I no longer believe anything they tell me, and they still say "Is there anything else I can help you with?" when they never even helped with the original issue. AVOID THESE CRETINS LIKE THE PLAGUE!