eFax
Reviews and Complaints

October 27, 2015 i called into customer service to ask why my account was charged for the service that i cancelled on September 13, 2015. They then asked for a confirmation number which i did not have. They said because i don't have a confirmation number that i have to pay for the service. This is not an acceptable practice by any company involving telephone, internet, fax or any other service mandated by the FCC. I am personally filing an FCC complaint against this company for Fraud, Deceptive and Scam Practices. I suggest all others that are having an issue to do the same. Over 17 dollars, this company must be the biggest low life company in the world.

I cancelled the Efax service in 2012 and J2 Global has continued to charge me annually to my mastercard account. Unfortunately I did not catch their billings on my credit card until today, where I just caught that they charged me $169.50 on Feb 11 and called them today, Feb 24 and they refused to issue me a credit for this year. They will not issue credits. This is fraud.

In February or 2014, I needed to fax a document do I looked online for a fax program. The first one I found was efax. It was suppose to be a free trial, but asked for your cc number, so that is you liked the service you could just not do anything and they would charge you. It never worked, so I called and canceled it. Problem is, they didnt cancel it. I called when I got the statement, and the man I talked with was extremely rude. I never got any confirmation from them at all about the cancellation and forgot about it - until I checked my husbands account and realized that they had been taking $ out of it ever since February and it was then May! I called my bank - USAA, who promptly took the money back from them and replaced it in my husband's account. Today, I got a call from USAA stating that if I didn't have the confirmation number, then I would have to replace the $ to them. They gave me the number to efax, and I called them to ask for a confirmation number and complained that i had never been able to use their efax because it didn't work. The man immediately became irate and talked over me. Again, he never gave me a confirmation number. I went online to report them and found this website with many, many complaints stating the very same thing that I have just told you. I realize now that they are a scam and want something done about it. My husband and I are on a fixed income and cannot afford to pay this company almost $70 for nothing! If you can help me, I sure would appreciate it.
Thank you

The company offers online fax services under their eFax brand. There is an option for a 30-days trial (no strings attached), but you have to provide your credit card details (apparently for security reasons) I took the trial, the service did not work at all, only when you sign up for their paid services you will get any functionality. I did NOT sign up but instead cancelled the trial-period right away. My cancellation was received and the reception of it confirmed a few days later.

Since then, J2 Global is charging my credit card with their monthly premium fee. It is not possible to contact them in any other way but by telephone, which is impossible since the line is always kept engaged. The only way to end this is to blocked your credit card to prevent them from using it anymore. After some research I contacted the Vice President/General Manager, Europe Paul Kinsalla ( paul.[protected]@j2global.com ), who replied that he forwarded my complaint. But in the end I only got another email saying, that I did not cancel my subscription but they can offer me a cheaper payment plan.

Finding lots of similar complaints about this company on the internet one can only assume, that organised credit card fraud is part of their business model.

KEEP YOUR FINGERS OFF THEIR TRIAL OR ANY OTHER OFFER. YOU WILL LOOSE MONEY AND WILL HAVE A LOT OF HASSLE WITH YOUR CREDIT CARD!

Every negative comment you see on this site about efax is 100% true. In my opinion they are one of the most difficult and unethical companies I have ever had the misfortune of dealing with. Rather than be redundant of all the other complaints, I will simply say that, if anything, the complaints may be understated. If there was ever a case for Buyer Beware...this is certainly it!

We are investigating a class action lawsuit against eFax in connection with its false and misleading advertising of its allegedly free 30-day trial. We have received reports that eFax has failed to all to allow consumers to cancel their services, which is a violation of the termination provision in the eFax customer agreement. We intend to seek compensation for consumers who have tried unsuccessfully to cancel their service. If you are interested in participating or in learning more about the class action case, please call [protected] as soon as possible. Thank you and we look forward to speaking with you.

I signed up for efax nearly 3 years ago, sent ONE Fax and 'cancelled' the next day by phone, since then I have now been billed £350 for this mistake.
Only on winding up my wife's business account did I see that they are still charging us for this (unused) service.
Called them again today to vent my anger at having had this money stolen from me, I was (at first) told that they had no record of me calling them at all, let alone to cancel, and that despite of them recording all phone calls they could not listen to mine unless I could give them not only the date of the call, (early Nov' 3rd-6th, probably the 4th 2009 is the best I can do) but they want the exact time down to the individual minute that the call went through, although they couldn't tell me if that was the time I made the call, it was answered by the switchboard or computerised answering service or when I actually finally got through their options menu.
It has to be the exact minute however as they can only, so they say, look up phone calls using the time it came in and not by looking up either the number called from, the account number or any other customer details, convenient eh?
Then after telling me at first a couple of times that there was no record of me ever contacting them by phone for any reason, the girl I was speaking to suddenly said that she had in fact now just seen a record of me calling in to their customer dis-service centre on the 4th Nov 2009, the very day I told then was almost certainly the day I called to cancel, being the day after I sent the late night fax, the only time I ever used the service.
Yupp, she said that she could see that I had phoned in, but no notes on the system saying why I had !
I pointed out that the most likely explanation was that the staff member had simply not done their job correctly, possibly had even just not hit the 'Enter' key to input the cancellation request at end of call, might even have been a new member of staff, easy mistake to make, I know as have spent 18 months working in a call centre, (Saga) myself and I see this sort of thing happen now and again with peoples car insurance not being started or cancelled, or new car details not being entered, it just happens sometime.
Big difference in how it's handled however.
Still at least she told me t5hsat she had seen on screen that I had called in the day after I had sent the only fax I ever did.
She told me that she could only arrange a refund of the last four months fee's due to their own internal policies, I was not too happy about this and asked to speak to her manager, was told not available, only after repeatedly pointing out that I have a right to speak to her manager under UK consumer law a few times did her manager suddenly magically arrive.
He then contradicted his own staff by telling me that there was in fact, (& I use that word quite loosely) now No Record of me calling in ever! Despite only being told ten minutes earlier that there was such a record, the manager when I pointed out that I had just been told by his staff that there was a record of this call would only state that he had 'not heard her say that', not surprising as he was 'not around' when she was telling me this.
I pointed out that all he had to do was listen to the call recording and he then told me he would be happy to do so if I could tell him to the minute when I made the call so he could 'look it up on the system'
Even though the call was still in progress he couldn't replay it unless I could give him the exact minute I called, still though he couldn't tell me if that was the exact minute I placed the call, it was picked up by switchboard or actually got through to a staff member

Personally I'd steer well clear of this lot if you think you should get what you pay for

Deceptive business practices, overage charges, terrible customer service, the list goes on and on.

I actually signed up with a service called callwave about 10 years ago. In 2010 Callwave sold off their fax service to j2 Global / eFax. Now eFax refuses to let people port away their numbers even though portability laws exist. I had two eFax numbers via Callwave.

After contacting the CEO of j2 Global "Hemi Zucker" at his home in Encino, CA a few years ago my first eFax number was released. Since then they have changed their terms page dozens of times which can be found on archives.org using the "waybackmachine".

You can find the j2 Global CEO, Hemi Zucker on Linkedin here: http://www.linkedin.com/pub/hemi-zucker/0/a72/420. We sent him a complaint via inmail which he forwarded the eFax division president Aragorn Hansard: Office of the President. His mailto is: [protected]@mail.j2.com | His phone number is:1.888.760.1112 and his eFax number is:1.323.843.9669.

Aragorn responded in a less than satisfactory way and certainly not an effective way to retain or get a good reputation in the industry. From what I've seen online and from his response to our complaint, the corporate mentality starts at the top. Basically is $%&@ the customer. If you have any issues with eFax I suggest you send your complaints directly to Aragorn, not that it will do any good.

If you have porting questions or issues, the efax / j2 Global porting Coordinator is Wilson So mailto:Wilson.[protected]@j2.com or mailto:[protected]@j2global.com. He "evoice" number is [protected]. eFax just plain sucks, and honestly I don't know how they are still in business.

Dear Sirs,

i was billed €13.53 under reference [protected]
i contacted VISA to stop this; but their response was that i should contact the company to stop that.
The site to cancel the supposed contract is unavailable : www.efax.com/cancel
could you help me in this case.
many thanks
best regards.

I informed j2 efax plus service [protected] last december, (2010), that from the first of december this year, (2011), I would no longer be needing their services. I now see that this week they have charged my credit card account for another £90.75, (12 months subscription!), how much notice do these guys need?

I began receiving unauthorized faxes that were over 100 pages from an unknown source. Apparently buried in efax terms and conditions are that any faxes that exceed their page limit will be charged $10 per fax, and they do not need to notify you when these charges are incurred. Terrible policy! I received 37 faxes over 100 pages over the period of about a month or so, and in turn they charged me $370. Mind you, I do not know who sent these to me and did not authorize them. They were all computer jibberish, no way to know how to stop them from coming. I did not know I was incurring charges on these faxes until far too late, after receiving my american express bill. I spent over an hour on hold waiting for a customer service rep, explained the situation and they said they could not provide refunds and I would need to go to another department. I sat on hold for another 40 minutes, and was told by the next person that they could not help me with refunds and would have to call back because the department that handles this are "unavailable". I asked to speak with a supervisor and was also told they were "unavailable". I went to american express to get these charges reversed, and all they did was send me a copy of efax terms and conditions and refused to give me a refund. I then called again to efax to attempt a resolution and get a refund, and after sitting on hold for another hour, the csr said they didn't give refunds so I asked for her manager. Her manager, by the way, was incredibly rude, inconsiderate, and in broken english (their customer service is in india), told me they unequivically do not give refunds per their company policy. The most unethical, inconsiderate, and unprofessional company I have ever had the displeasure of doing business with. I am stuck owing american express $370 for unauthorized charges and no ability to get them reversed. Do not do business with this company!

I signed up 30 day free trial. It will charge $12.49 per month if I continue to use efax service after 30 day free trial. I requested cancellation of the service withthin 30 days. And I got confirmation email from efax about the concellation of the service.To my surprise I got a bill with $48.22, even not $12.49/month. I tried to complain this to efax customer service, but the page efax.com/cancel did not exist. They play the game Hide and Seek.

I signed up for eFax free trail on Jun 10th this year. I sent a fax to try out the service. It's a 9 page fax, I sent from their website. I didn't get any email confirmation back until about 2 hours later. The email said that the fax failed. So I send it again. This time, I sent through email, which is their preferred way. Again, no confirmation, finally, about 5 hours later, I received an email saying that the fax has been sent but it took almost 2 hours. I didn't pay attention since I thought I am still in the trial period. Today, I called to cancel the service since I wasn't satisfied with their service based on that experience. The rep told me that I have been charged about $16 for that fax. Apparently, the free trial only allows you to send 30 fax page, to be exactly, it's actually 30 fax page minute. That is to say, even if you send 1 page, but somehow it took 31 mins, you'll be charged for the 1 min transmissionm cost. I questioned them why it took them 2 hours to send 9 pages, they don't know. All they say is that they don't have control over that and I have to pay up! NO REFUND! WHAT A SCAM! DON'T USE EFAX！

I thought this may be usefull and signed for the trial. I subsequently cancelled my subscription but they continue to take money from my account regardless of the calls or emails I have sent. I have now had to close my account to ensure that they get no more. If you search for efax fraud on the net you'll get thousands of hits. Avoid this site like the plague.

I signed up for a 30 day free trial of efax and kept getting spam faxes sent to my email account.
Due to this, I had no intention of signing up.

I was a few days late in "not" cancelling the 30 day trial period (why do you have to call to cancel a free trial period anyways?) and they charged my credit card $12.95!

I call to close the account that they automatically signed me up. I get put on hold for 10 minutes and the call gets disconnected. So I have to call back again and wait for another 10 minutes. Once I am connected with an operator, I asked for a prorated refund since I was a few days late. They say it's against their policy!

eFax poor customer service, unreasonable and expensive charges

I have been an eFax customer since 2003. Have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre notification. On 11/18/10 when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127. Stating that I had called more then 7 days after the charge was made and they are taking $12.95 for that. When I told them I received the credit card statement only on that day and came to know about the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating the supervisor is very busy. Their website also does not list their leadership info to complain

Basically here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customer’s money. Should stay away from company like this

I was an efax client for more than ten years. It is on my business cards, letterhead and all emails sent to clients since 1999. I had the IRS send me copies of all my information, W-2's and tax returns for the last 3 years. One week later I called the IRS back because I did not receive the documents. They told me all were sent. I tried to log on to Efax, to no avail. When I finally spoke to someone from Efax, I was told my account was closed and another person had my number. This person now has all of my tax information, SSN, address, phone number, AGI, etc. Anything they need to steal my identity. Do not trust this company.

Don't do business with efax!

Efax won't refund any money if you cancel your service. If you tell them in july that you will be cancelling your service at the end of october when your annual billing runs out, they will immediately cancel your service and not give you a refund for the unused months. They say it's all explained in the terms of agreement that you signed.

When I told them that the better business bureau had received 135 complaints against them in the last several months, they said they were aware of it.

I had no prior knowledge of this company until suddenly I was being charged a monthly fee. This started in July. I immediately contacted this company and explained that I have never given out my bank information and never signed up for this service. I received an email back stating that they would need the date and amount that was charged and they would look into it. I gave them that information. There was no charge in August but at the beginning of September there was a charge again. I have since sent them the information again and shortly I will be talking to my bank and blocking them from my account. I am also considering switching accounts so they absolutely cannot steal my money.