CenturyLink review: Dishnetwork charges! 35

Hello Nivi Abraham,

This is a message from Lamont with Embarq Customer Support. I noticed that another representative has assisted you with this. Please reply to the following email address if you had any additional concerns about this issue. We strive for complete customer satisfaction and with your help we can improve our service. Thank you for using Embarq, your complete communications solution.

Lamont L.
Embarq Customer Support
SMNP.Lamont.l@embarq.com
For additional support please visit www.embarq.com/support or call [protected]
Voice | Data | Internet | Wireless | Entertainment

I would please like you to cancel this service off of my telephone please! I did not order any such service. I wish that you guys would stop scamming us in the way that you scam anyone else that you scam. This is just not right. So I would really appreciate it if you would not ever charge my phone ever again. Thank you very much and I would gladly appreciate it. Never, never charge my phone again, thank you very, very, very much. Thanks.

Why do you guys want no less than a hundred words, that makes us just ramble on like this...

My name is Jenny and I work with Embarq online support team. I am sorry for the charges that were placed on your statement. I want to help you with this and make sure these charges do not appear again on your account. If you could please email me at Embarq_Jenny@Embarq.com with a little more detail about the charges and I will work to get that taken care of for you.

Thanks
Jenny R.
Embarq online support team
Embarq_Jenny@Embarq.com
www.embarq.com/freetv

This is why i have nothing to do with sprint at all in the past 5 or 6 years i have kept my money from sprint ...

Lies, Added services and charges without my consent and more lies...

Although I am willing to give embarq a chance with dsl and phone in my house ... But as soon as they lie one time, Embarq will be on the blacklist with sprint... The first test will be on the monthly billing quote...if they say 60 bucks a month and my bill ends up at 80 bucks then i will blacklist A.S.A.P no more chances.. Because Embarq is really sprint anyways

Time Warner does not lie much but they are starting to show more and more they do not value my business like they did years ago.. They are all a bunch of greedsters putting theyre profit before the people when you get down to the facts .Time Warner, Sprint ETC...But Embarq has free T.V. for a year So it is worth a shot ..

I CALLED EMBARQ TODAY TO ASK ABOUT MY SECOND BILL AND THE PERSON AT COSTUMER SERVICE, "VIVIANA @ 3:15 P.M " WAS OVERLY RUDE AND WAS NOT PROFESSIONAL AT ALL. I ASKED ABOUT MY PACKAGE RATE AND SHE RESPONDED THAT SHE COULD NOT GIVE ME IT BECAUSE IT WOULD INCREASE WITH TAXES AND I TOLD HER THAT I UNDERSTAND THAT BUT THAT I JUST NEEDED TO KNOW THE RATE WITHOUT THE TAXES BECAUSE I OBVIOUSLY KNOW THAT IT WILL INCREASE WITH THEM BUT THAT I NEEDED TO CONFIRM THE REGULAR PACKAGE PRICE THAT I HAD CHOSEN TO MAKE SURE I WAS PAYING THE RIGHT AMOUNT..AFTER I EXPLAINED THAT TO HER, SHE WOULD STILL GO ON TO SAY IN AN ARROGANT MANNER THAT SHE COULD NOT GIVE ME MY PACKAGE RATE PRICE BECAUSE IT WOULD INCREASE WITH TAXES... AT THIS POINT OF MY AGREVATION, I TOLD TO THAT I WANTED TO CANCEL MY ACCOUNT. SHE HAPPILY SAID "OKAY", AND I SAID "BUT NOT WITH YOU, I WANT TO SPEAK TO THE MANAGER" SHE SAID THAT SHE COULD NOT TRANSFER ME TO A MANAGER AND THAT I WOULD HAVE TO CALL BACK. VIVIANA WOULD NOT GIVE ME HER LAST NAME OR ANY OFFICE NUMBERS FOR ME TO CONTACT MANAGEMENT. I CALLED BACK TO TALK TO THE MANAGER AND TO MY SURPRISE SHE ANSWERED THE PHONE AGAIN. I TRIED AGAIN AND AGAIN AND AGAIN AND SHE WOULD STILL ANSWER IT. I CALLED EMBARQ ON MY CELLPHONE AND A GUY ANSWERED IT, AND HE GAVE ME THE NUMBER TO ANOTHER OFFICE. SO, I CALLED LATER THAT NIGHT TO THAT NUMBER AND I SAID TO THE PERSON THAT PICKED UP THE PHONE THAT I WISHED TO CANCEL MY ACCOUNT AND HE IMMEDIATELY SAID "OKAY, LET ME MAKE THE ORDER", AND I SAID BUT WAIT NOT FOR TODAY BUT FOR MONDAY, AND HE SAID "BUT I SEE THAT YOUR ORDER IS ALREADY PUT" AND I REPLIED I HAVE NOT PLACED THAT ORDER YET, AND HE SAID "I AM THE MANAGER AND I CAN SEE YOUR ORDER!" AND I SAID THAT HE WAS SPEAKING TO ME LIKE ANY OTHER EMPLOYEE AND NOT LIKE THE MANAGER, AND HE SAID "I'M GOING TO PUT YOU ON HOLD UNTIL YOU CALM DOWN". I HANGED UP AFTER SOME MINUTES OF BEING ON HOLD. I DEFINETLY NOTICED THAT THERE IS NO SENSE OF CUSTOMER APPRECIATION OR CARE, LACK OF PROFESSIONAL SERVICE...

Hi Oliver-
My name is Jenny and I work with Embarq online support team. I saw your post about being treated with disrespect when trying to get a simple question answered about your base rate. I wanted to first apologize for any inconvience this may have caused you. If you have any questions about your Embarq account I will be more the happy to personally assist you. You can email me anytime at Embarq_Jenny@Embarq.com .

Thanks
Jenny R.
Embarq online support team
Embarq_Jenny@Embarq.com

My name is Robert. I use to work at Embarq as a call center rep. I left the company about 3 months ago. I have also worked for the cable companies as well. I own a company that helps customers fight back against home phone, cell phone, TV and internet companies. Please visit my website at www.TotalAccessSWFL.com to find out more on how I can help you. I will give you insider info on how to talk and get around company call centers. Find out the truth from someone who has worked for these companies before.

Embarq has overbilled from April to August. they also dropped my long distance service at least once a month. Now Sprint is billing me for the same calls I have paid Embarq for. I discontinued servce August 1 and now I am being billed from Embarq, Sprint and direct tv. They all also want me to pay an early disconnect fee. My bill was supposed to be 99.95 and It was almost $1, 000 in July and they say more is coming. Help. Elaine Modisette

These people do not value their customers at all, you pay your phone bill, things get shut off, then, takes them forever to restore ALL SERVICES. When long distance was interrupted, they guaranteed restoration within 24 hours, 72 hours later, was not restored. Called in and was LIED to by service(or lack of service) 4 TIMES, and they don't want to give you credit for anything. They aren't afraid to charge you outrageous fees for repairs, but, they think your time is worthless compared to theirs. As soon as cable comes down the road, they will be replaced with broadband service.

i too am being screwed by embarq not only are their employees the rudest excuses of "customer service" agents but they are also to blame for my troubles as well. I moved on 8/29/08 services were disconnected at my house, where i was moving to embarq didn't service. i got a bill from dish network for 140 dollars, i called them and told them i just paid 2 days ago my bill with embarq. they told me to call embarq to try to get my money back because now that embarq doesn't service me anymore they do. i have been arguing with embarq for 2 months now, they hang up on my curse at me, are downright rude and defensive, i have paid my entire bill with them as well because i can not risk any thing on my credit report. my final bill was not due until 11/05/08 today is 10/25/08 but yet they still reported me to collections, i called them rpm and they were just as rude and told me they couldn't find anything on me i told them maybe thats because i don't owe any money to embarq but you still ran my credit, and the lady hung up on me. this is just really unnacceptable they did not do their job, and i have to pay for it because their ammunition is ruining my credit. it is time someone puts a stop to this!

In response to a mail solicitation I called about internet service from Embarq. By facsimile Embarq confirmed that I would receive DSL for 29.95 per month, free installation, free wireless router and no activation fee, one month free service for a 2 year contract and a 90 day satisfaction guarantee, and thereafter a $199.00 termination fee. Problem is you don't find out about the scam until after the 90 days. A "bundle charge" which was in addition to the 29.95 per month showed up and also the 29.95 became 34.95. Its response was to downgrade the DSL service, charged me a $100 termination fee, and a bundle charge, a repair charge etc. etc. None of which was in compliance with their written confirmation of services and cost. I protested a total of $158.39 in charges which I had to pay or they would terminate my necessary phone services. Embarq has failed to respond to any of my letters or explain why I should be obligated to pay more for service than was originally offered by Embar in writing or why I should have to pay any termination fee when Embarq added stuff to my account without my consent etc. Embarq's only response was to threaten to terminate my phone service if I did not pay up.The wireless router service that was supposedly a part of the free installation package has never worked and they have failed to fix it. I had considered other internet providers prior to selecting Embarq. Had I known that Embarq would not honor its written confirmation of service details and cost, would refuse to respond to my complaints, would refuse to fix the wireless service, etc. I would have selected one of the other options. By the way, I demanded the written confirmation from the Embarq phone representative before I agreed to the service. The phone rep said they did not have written contracts. No need to wonder why not. Obviously they do not want to leave a paper trailer of their broken promises. The only time that Embarq was responsive and appeared to be working to resolve any issues including the lack of wireless service was in the 90 days. So you think the kinks will be worked out and it will be OK. Forget it. After the 90 days they slamm the door in the customer's face.

Ordered telephone and high speed internet service on 4/15/2017. Did not receive modem, so I called Embarq on 5/19/08 and cancelled service. On 6/7/08, I received an invoice for $132.00, so I called again. This time I spoke with Matt on 6/26/08. Matt apologized and promised that the account will be credited. Received a another invoice again and called again on 8/13/08 and spoke with Michelle and Sarah. Michelle stated that the account will be credited. Embarq is in possession of the modem(s). Received a collection letter and called today, 10/28/08 and spoke with Chad, Sheree and Tiffany. I asked Tiffany what happened to Embarq's dedication to customer service? She replied "You are no longer a customer, so there is no customer service". I do not owe the $344.00 for charges incurred on this account. I cancelled service because I did not receive the equipment. I would appreciate the account to be properly credited. Embarq did not provide equipment for service. I did not have telephone or high speed internet service. PLEASE HELP ME IN RESOLVING THIS MATTER. THIS IS GOING ON 6 MONTHS!

May,

I'm sorry to hear that you've had so many issues with your account. Embarq Reach Out is here to help. Just send an email to reachout@embarq.com, and we will gladly investigate your issues. Please let us know if we can help.

Joey H.
Embarq Reach Out Team Lead
reachout@embarq.com

WOW! Same story with a different name! I shut them down at my home. My story starts in May and keeps going. Every month I get a letter from Embarq "THEY DONT TAKE REJECTION WELL" please come back as a customer and Embarq will give me a $100.00 credit. Two days later I get a statement from EMBARQ I owe them $183.61. Then next day I get letter from a credit agent for EMBARQ says they will settle in full for $156.07! I think I will just send in all the $100.00 credit coupons back to them and call it a day. I am sick of fighting with these people they spend more money and time, not counting postage, employee pay and all the paper ...Oh yea they want to save on paper ...They ask you to pay ON-LINE due to paper shortage?do the math

I switched phones from Embarq to our local cable company. I sarted getting harassing calls 5 days after the last billing date. All our payments were set p to be paid automatically. However when we closed the phone line I gather they stopped doing that. We recieved daily collection calls on a monday everyday at 1:30. If I answered them I got a computer. If I let it go to voice mail the message was cut off and there was no number left. I called the number provided along with the number on caller ID. I waited to get picked up on for over 45 minutes everytime. FInally after two days of several calls and waiting hours I googled them and called every number I ould find for the company. I got throug to a rep that said I do not have an account and hung up on me. This went on for a week. FInally on a Friday we reccieved the BILL from Embarq. We paid it. The collection agaency hounding us with their computerized phone calls. That next day we finally got a letter from Embarq stating they had a ollection matter of Embarq.

Embarq sucks and will never get my business again. For one thing putting a bill they were using auto pay in the mail is something they could have called us about. Second they could have called us maybe beg for our business back or whatever and follow up on the payment since we were autopay customers. 3 not refer us to collections until the bill was actually sent to us. And four get a collection agency with actual humans on the line.

Save the bill statements and reciepts. If you paid Embarq (assuming it is Sprint) why is Sprint trying to collect for same bill? They can't. Fax them the bill and reciept along with their identicl bill for the same charges and dates. Include a notice stating to Sprint that you want their harrassing phone calls and or letters to stop.. if they refuse to honor your request then you will have to report them to the better buisness bureau and the next letter will be from you lawyer. After which keep all documentation in case they send it to collections and results as a mark on your credit report. The documents will help you refute Sprint's claim that you owe them. With proper proof it will be removed from your credit report by the union. If all is well still keep doc.s safe you never know who or when they'll try to sell the debt to

We moved in March 2017 and relocated our telephone and DSL service with Embarq. There were problems at our new location and we went 3 weeks without phone or internet service. We called several times and a repair man came out twice. It took 3 weeks to resolve, we were unable to get a credit from Embarq for the 3 weeks without service. I fail behind in my payments, though I was paying twice monthly and Embarq cut the DSL service off and is now charging me a $99 early termination fee. I have tried to pay the full balance less this made up fee but they refuse to help or compromise. I know they can waive the fee and accept my full payment today but they are swindling people instead. The customer service has been rude and lousy. The DSL service was good but I would not recommend using Embarq because you trade the good DSL service for overpriced service and rude customer service and believe you me, if you use Embarq there will surely be many times that you will have to contact the customer service dept!

I recently moved to the city of Ahoskie, N.C. I checked around and found their were only two service providers for internet service. Time Warner and Ebarq.
Since Time Warner is located in Elizabeth City and required proof of residency, I elected to go with Embarq. I have put through some of the most awful customer service situations ranging from being placed on an automated "on hold" system for over 45 minutes to being told they would send me a D. S. L. modem via UPS and after 5 days of waiting, I called Embarq and find that I am not in their system and there is no modem ordered for me and no dish network ordered either.

I recently made a decision to relocate to Ahoskie, N. C. because my son and his wife had just purchased a home and just had a baby.

Sunday, December 13, 2017 I walked into the Piggly Wiggly, thinking what a cute name for a store, with a can of draino in my hand. I was trying to located a product named Liquid Fire or at least a product that had similar active ingredients.
Long story short, upon looking at all their drain/clog removing products and finding none suitable, I was making my way back to the front door to go next door to Ace Hardware which had been closed until 12 noon or so, and was approached by an old man that wanted to see the contents of my purse?
Totally stunned and without clue, I complied. The old guy convenscated my can of draino and had a police officer come into the store with handcuffs. I was then handcuffed and put in a police car!
I have hear stories about travlers driving thru little southern towns never to be heard of again BUT this takes the cake!

I have never been so totally outraged in my entire 54 year old life! I am totally flabbergased!

Sparerib,

I'm sorry to hear that you had so much trouble after moving to North Carolina, especially with Embarq. Can I help? Send me an email at Embarq_Joey@embarq.com or follow me on Twitter and send a DM, http://twitter.com/Embarq_Joey.

thanks!

Joey H.
Embarq Reach Out
reachout@embarq.com

Cancellation of services is just as bad

If you are in EMBARQ territories for a land line think twice. Be prepared for several days of phone calls to disconnect service and hours of being hold. Good luck!

Embarq sold me a package which included local and long distance telephone, high speed internet, and Dish HD Gold package for $99.00 per month for 1 full year. Second year it goes up to $135.00 a month. 3 months after agreeing to this, Embarq will longer live up to that contract, saying that they should have never sold it to me to start. They now want to charge me $155.00 a month. The first 2 months of this contract I was charged as per the contract.

If this isn't fraud, I don't know what is.

Embarq refused me and my family new service because they say I owe them over $1000.00 dollars from a bill dating back to 1999. I have never had Embarq in my life! And Embarq is the only phone company allowed in my apartment complex. I am trying to get them to send me a copy of this 'so called bill', but when they try to connect me to customer service, I get disconnected.

Michelle,

Sorry to hear about your troubles signing up for Embarq service. I can definitely help you. If you can email me a good contact number, I can call you and investigate this issue.
You can also contact our Fraud department directly and they will assist you with the disputed charges. The Fraud Hotline is 877-78FRAUD [protected]).
My email is Embarq_Joey@embarq.com.
You can verify my identity by checking my Twitter page, http://twitter.com/EMBARQ_Joey.
Thanks,
Joey H.
Embarq Customer Outreach
reachout@EMBARQ.com

WOW! How can a company get away with such bad service? For nearly 2 years now I have been trying to "get square" with Embarq. I try to pay bills on time and sometimes even more than is required so there is extra toward the next month's bill. I don't believe I have EVER paid the same amount twice. Sometimes my bill comes in my mailbox and sometimes it come through e-mail, and sometimes I doesn't get here at all. I tried paying at the local Embarq office, over the phone and via internet. There is a problem nearly every time. I just spent approximately 2 1/2 hours via phone and internet trying to get the matter settled and I am certain it is not. When I first signed up with them I was paying around $106 per month. Somehow my bill is now $160 per month. They began charging me $5 per month for not having a phone line connected to the cable box. One of the people I talked to today (03/24/09) said they didn't know about that $5 charge. WHAT? How could they NOT KNOW about that. I have tried and tried to get some straight answers to no avail.
I am so very frustrated and I really don't know what to do. I am reluctant to call to try to get the situation resolved because I always wind up a nervous wreck and physically sick from the whole ordeal. Can somebody PLEASE tell me how to get some help with this matter? Thanks so much!

After requesting invoices for 3 months and not receiving them we paid estimated amounts on two phone lines and finally gave up and changed phone companies.

Then we received a collection call for the amount of $59.09 for two lines. We asked for an invoice before sending payment. We were immediately sent to their in-house collection agency (Triangle). We received at least 6 calls a day. On the day we received the invoice, we paid it. The calls continued for 10 days and then ceased. They began again after 3 weeks. I called Embarq to complain. They denied ever sending our account to collection. They said we had a credit balance. We called Triangle and they said we were on automatic dial and would be removed. They called again and said we would be removed. On the fourth call they said maybe they wanted to thank us (by harassing us) for paying.

These people are the most poorly trained, the most uncaring and the most inept I have ever dealt with.

Frustrated,

Sorry your Embarq service has not met expectations. I can definitely help. Send me an email at EMBARQ_Joey@EMBARQ.com with your telephone number and I will be more than happy to take a look at it. If you need to verify my identity you can check out my Twitter page, http://twitter.com/EMBARQ_Joey.

Thanks,

Joey H.
EMBARQ Customer Outreach
reachout@embarq.com

This is Wayne Simon . I seem to have a problem accessing the internet from my computer . Whats up ?
Contact # [protected] . I have had 2 calls for my wife from you but I can also answer any question you might have . However neither of your Rep's ask who I might be !
Thanks, Wayne

I have been having problems getting the phone bill strighten out. I feel you have to many fees added to my bill. After all I just have a unlimited long distance that started out at 10 dollars a month and is now 14.00 dollars Local fees are for servise charges which came to 10.48. I paid two so called amounts of 37.44 on 8 June 2017 and 30. 98 on 14 June 2017. Still you charge me a 5.00 late fee when I thought I paid you the total amount even I dont think you are right. What is this thied party provider? I dont remember it was on my other bills. To be fair my bill should not come to much more 14.00 and 10.oo for local. If I caint get a decent answer from you t hen I will change my account. I am not happy with all the hiden charges you have added to my account.

Unfortunately, Embarq is the only highspeed internet provider in our area. When they called me that it was available, I was excited. I was told it would be installed within a month. I was given a date, that I needed to be home for the technical crew. I waited all day, nobody showed up. I called them, and I was informed that they didn't have the equipment (?) yet and they would install the service in another month or so. Over a month later someone from Embarq had left a note at the front door that I now have highspeed internet. No modem to be found or no note about it. I had to call them again to find out that they forgot to leave or send the modem. I finally got it mailed a week or so later, however was billed for the service starting the date they "installed" it. Had to call the billing department.

In addition to that, since there's been a defect in one of their phone cables since last year September, for which there should be about 10 unsolved trouble tickets out there, and I even contacted the utility commission, the internet service is drastically effected and slower than it should be.

I can't wait until the year of the contract is up, and I can switch to another provider. There should be a law that should allow you to cancel the contract without penalty if the provider does not keep their end of the deal.

I was promissed a $100 rebate if I signed up for their high speed internet. I did and they gave me a n email address to sign up.I have not been able to access the site - I have tried numerous times - it will not take my information. I called the company and spoke to a cs rep.he said that he had signed me up . I have no way to verify this as every time I enquire all they do is send me the same information about where to find it . The email address they send me is; checkmyrebate.com/embarq.

Peter,

I work for Embarq. Sorry you are having trouble. Can I help? Send me an email with details to Embarq_Joey@embarq.com. Check out my twitter page if you need to verify my identity: http://twitter.com/EMBARQ_Joey. Thanks.

Joey H.
Embarq Customer Outreach
reachout@embarq.com

I signed up for Embarq internet service back in April 2017 and was suppose to receive a $75.00 pre-paid debit card for signing up. I called Embarq after a month had passed and they told me I had to have the service on for at least three months. After the three months had passed, I called back and they told me they would send the card. I still have not received the debit card and I have called once again and they have trouble trying to pull up the information. I spoke with someone today and they told me that the cards were on back order and I should receive it around November. If you are going to give out a promotion, then you should honor it. If not, that is considered to be false advertisement.

Few,

Sorry you are having trouble obtaining the promotional debit card. I can help. If you send me an email with your telephone number I'll see what I can do. My email is EMBARQ_Joey@embarq.com. If you need to verify my identity check out my Twitter page, http://twitter.com/EMBARQ_Joey.

Thanks,

Joey H.
EMBARQ Customer Outreach
reachout@embarq.com