Emirates
Reviews and Complaints

On 22nd of december, I had a flight with emirate airline from eman khomeyni airport, tehran to mahe international airport, seychelles which I was rejected rudely to board on the half way of my trip and surprisingly in emirate mother terminal and on the gate even by having boarding card on my hand and being on time. It was a connecting flight but on gate I was told that the flight was completely booked. While I booked and paid fully my place on that flight early on october 2010.
That moment I got shocked and asked the attendant lady why I couldn't board the plane and she with indifferent behavior and unwillingness to help, replied that I should back to the check in counter. On checking counter I was advised to come back to gate and insist on boarding the plane. I did but I had the same answer. Finally I asked to see the supervisor while he also replied that he couldn't do anything but reserving me for another flight. There I couldn't stop myself by imagining that I was losing all the things and payment that I managed in advance for my new year holiday. He felt sorry for me and he added there is a compensation for these type of emirates mistakes which is a free ticket with the same price. The next flight that I could find a place to go to my destination was almost 2 days later. They managed me a visa then and sent me to a low class hotel which I have never been in any of them before. The hotel even didn’t had the least facility for a guest like tooth paste, shampoo and…. I had to buy basic facility for my compulsory stay. The next morning I asked the emirate attendants to change my hotel as I can't bear to stay on that hotel as I should be in one of the best hotels in seychelles instead. They changed the hotel but again surprisingly while checking out of that hotel I received a bill for my food that I ate on the hotel's restaurant. There they explain that I should use an special restaurant with a decided amount of money for food that it was 70 aed equal to 18 $. With this amount of money in my country we can buy a sandwich only.
Any how, I continue my way to seychelles after 2 days and when I came back home, I went to emirate airline for checking the free ticket but they told me that it was only for one way trip to seychelles was and if I want to change the route they will took 200$ from its price for compensation. You can imagine by losing that amount the ticket would be nothing but a joke. So I wrote to emirate office but they politely reject my plea and called me no-shows passenger! An easy way to put me down and here is their reply:you may contact your travel insurers who may be able to assist you with your claim. Do you understand what their mean is? I booked everything myself and who the hell is my travel insurers!
I would never try emirates airline again.

Sir I had sent a request to dubai emirates airlines terminal 3, regarding lost and found counter and its been almost a day and I haven't received a message.
This is not a complain but a request. I had forgotten my new canon camera on 25th jan 2012 early morning 00:15 a. M. At the dubai airport (Due to night journey) and had sent a detail of it to the emirates airlines dubai terminal 3 with true belief that they must have kept the same at the lost and found counter. The camera has captured my beautiful memories of dubai so I request you to kindly show me a way through which I can get this camera of mine back.
Please help.
With my fingers crossed
Regards
Nimisha
91-[protected]

Dear sir,
I wish to draw your attention on the following
My flight was scheduled for jan 14th 2012 emirates 9.55am mumbai to dubai to frankurt. Unfortunately while reaching at the airport, I fell really sick and almost fainted. My father called up the reservations emirates office to postpone my ticket where the lady responding to the query said that we should tentatively book for the 30th jan. She specifically said that you can prepone it to whichever date I wanted to in 2 days at a cost of rupees 5000 extra.
But when I called up the office to book it for 24th jan, the people there told me thats not possible since the flight was full. The lady had misguided us completely. It really took me long till I could get any answer which was not convincible.
I am a requent traveller with emirates and I am really sorry to say that the customer care was really rude as well as misguiding.
I guess I am done with using your airlines and no longer wish to be a part of it.
This mail is just so that other customers are not misguided. I also claim for my refund for cancelling the ticket.
Even last year, when I travelled on 11th oct 2010, I had a problem that my vegan meal was given to someone else and they did not have any extra meal. I did not complain and make a fuss on flight. I could have been really nasty and could also take you to court.
But with the incident on 14th jan, I really do not wish to be a part of emirates and will recommend all my friends and family for the same.
Regards,

Flight ek 761 dated 03-jan-2012 time 0440 morning from dubai to johannesburg. Name of the ground staff helping check in process "ji-nigora matyakubova". I arrived with my family for the process about 20 mins earlier at (01:15 morning). She had difficulties in allowing 4kgs of extra luggage. She even started fighting with her supervisor who agreed to allow the excess challenging her authority and position in front of all the customers.In addition to this she started provoking us by misbehaving, waiting for us to burst out so she can create unwanted situation helping her position. She ended generating the boarding passes for us without any seat numbers before disappearing without informing anyone including the supervisor. It took us one and half hours to check in due to her inefficiency and ignorant attitude. The supervisor had to redo the whole check in process again to get us seats together. During this journey I had to cross several check ins in different airports but we never experienced a sorry situation like this caused by a disturbed ground staff like her. She needs to be reviewed by emirates authority before letting her continue her duties. Additionally, emirates must feel responsible to what was experienced and act positively.

I travelled on the 23rd of november 2011 from bangalore to dubai. I tried to pay for my excess baggage on line to receive 20% discount. I tried several times and failed. When I arrived at bangalore airport to check in, and showed them my attempts to pay on line, they ignored this and charged me the full price per kg. The same senario took place when I travelled from dubai to birmingham on the 4th of december 2011. I tried to pay on line. I took copies of my attempts to pay on line and ended up paying the full price per kg. I am very disappointed with emirates airlines and will not be an ailine of choice in my future travel!

Dear sir/madam,
Due to my respect to all, I am having complain against your air service "emirates".1st of nov. When I was cheeked in at schiphol airport amsterdam, I was in wheel chair supported by schiphol personal who brought me to airplian but when I gave my baggage’s I got two number for two languages.
After arrival at dhaka airport (Hazrat shahjalal airport) I found only one luggage and its number is ek 036103 but 2nd one number ek036102 did not find any where in airport even emirates office personal (Mr. Kamal) helped me to find it but they could not even find it in computer system.
In my luggage was my life savings medicine, my cloths (Costume, pants, shirts, 2 bottle of "chenel5", my after shave lotion (Spray) van gils and one cannon camera (24x zoom system) with video recorded system. Some other materials’ what I cant remember all. With this e-mail I sent you scanned picture of my laggage token (Both) as a advice from your emirates senior personal.
I hope you will take serious action as soon as possible or giving my luggage materials life savings medicine (Sorbitol, diabetic medicine) , my cloths (Costume, pants, shirts, 2 bottle of "chenel5", my after shave lotion (Spray) van gils and one cannon camera (24x zoom system) with video recorded system, some children’s toys rest cant remember.
I will wait for your kind answer soon as possible.
Thank you sir
Kamrul ahsan
Hajipara
Dhaka1219
Bangladesh (temporary address)
Kamrul ahsan
Hoofdweg
1057 dj
The netherlands (Permanents address)
Tel [protected]
P. S. I am sending scanned copy of both luggage tag number with this e-mail.

Hi there,

We flew emirates recently and had one of the worse experiences there was, all 4 sectors had flight delays. My husband who is in aviation as well only wanted the a380 experience so we flew the airline. I recommed jet airways going forward. Being avid travellers I will never fly this airline again and male sure it gets enough blogged publicity.
Our flight back from muscat to toronto was delayed by 4 hours which meant our connecting flight was 15 mins within departure. Thinking that we would save the flight cost to put us up in a hotel in dubai for 3 days since thei only have limited flights to toronto and being promised our bags would make it we ran the gates wit 5 mins to spare. No dubai duty-free aat all... Thanks! We make the flight only to land and realise no bags for 3 days. Thanks to them we miss work and were placed in a not so-happy place. We wirite to customer affairs and get a letter from a vm simpson in their ny office who claims she is sorry and since they paid for our accomodation in dubai? They were offering us skywards miles... When we plan never to fly them again.
I need some advise on how to go about my legal oursuit with them since I am sick and tired of these darn airlines giving us the run around. I have called and left a couple of messages for simpson and till date we have not received a call back.
In a recession economy when there are better airlines these guys not only delay flight, change our seats when we took trouble to book them online, delay our luggage, every meal we ordered on board was not available...
I dont think we should put up with this, thank to the letter our lawyers are having a field day since now we have it in writing how bad their service is, customer affairs has a full mail box when you call them.
I expect some kind of call back by end of november... If not I think it is going to be a great christmas.
D

I had faced difficulties due to flight delay > the flight was at 2pm from manchester airport ek 532, wherein I reached the airport three hrs before. There was a long que for check in, was handling two baggage. The staffs of emirates explained the situation only by 1.00pm that there were technical problems and also that they could check in the luggage by 2.45pm. They just gave 7.50 pound refreshment voucher for this bad situation. I had to wait there until 5 pm to check in my luggage. Firstly they said the flight will be at 9pm but the flight departed to dubai only at 11.15pm. Also transit in dubai was for 12 hrs, the connecting flight from dubai to cochin was at 9pm the next day>this was my worst experience. Due to this instead of travelling on 7th nov, went to cochin emirates branch to postpone to 8th nov. They couldn't help me in anyway, had to give extra 75 pounds. I hope the emirates will give any compensation for my lost time and difficulties what I faced.
Aswin mankuzhi
[protected]

after arriving first inline to check in on board of EK303, the lady has booked me a bad seat, near the toilets, as if i were it was the last seat on board! when the food arrived to our section, they were out of options for the hot meal, and we got stuck with a very bad fish dish.
the food was not that good, and THERE WAS NO TEA OR COFFEE!
a 10 hour-flight from shanghai to dubai without tea or coffe!
(on the way from dubai to shanghai, there was no set for the ear plugs, eye cover, etc...)

My name is nadia naeem passport number ag 9950911 and residency file number 201/2010/3094863 and my sponsor's passport number is aj 3845182 and his name is abdullah bashir who is now my ex husband. Abdullah bashir is a pilot with emirates airlines who's staff number is 400554. Abdullah and I are no longer married but he is still retaining my residency. I have my final divorce certificate which proves that we are now no longer husband and wife. Abdullah has confiscated my passport and has no intentions of returning it. His contact details are [protected], d64, cedre villas, silicon oasis. Please help me to get my passport back and get my residency cancelled. I'm attaching my divorce certificate, copy of my passport, copy of my residency and abdullah's national identity card copy.

Pls see my coplaint when the airline gave my phone details to another passenger and the lack of respect from the airline to brush it under the table

Attn. Mr. Bruce forbes
Mr. Jonathan bender

Dear sirs,

It is clear that for you to brush this under the table is the easy way out for the airline. This was made abundantly clear by your staff in my attempts to speak to either of you gentlemen regarding this case. Is this what emirates has come to? I appreciate you may receive numerous complaints each day, but when some get to a higher level, especially from a gold card member you basically, to coin a famous phrase & lsquo;don’t give a damn’’!

For your information, I have just had a long chat with the other passenger, who says that he got my number from a print out by the airline, this is obviously the print out regarding my limo service as both my contact details and hotel info were available.

It saddens me when a senior manager of and airline has to lie to cover up a very serious breach of trust and data protection. Not that I am totally surprised by your actions, if information like this became public your beloved reputation would be in tatters. Therefore I doubt you sincerity with regard passenger data protection.

I suggest you have done little to truly investigate this matter. If you think a little it is not rocket science to work out how the passenger got my number.

The fact still remains that

Regards

Ian wilson

From: customer affairs [mailto:customer. [protected]@emirates.com]
Sent: 13 october 2011 10:51

Subject: our ref no: dxb/x/nm/041011/6764005
Importance: high

Our ref no: dxb/x/nm/041011/6764005
13 october 2011
Mr ian wilson

Dear mr wilson,
I understand that you have been attempting to contact my office to discuss the below case.
We have spoken to the other passenger whose bag you took by mistake, and he has categorically assured us that at no time did any emirates agents give him your personal details. Seemingly you do not believe what we have been advised by the other passenger, or what we have advised you; that is unfortunate, however we stand by what we have previously conveyed.
We wish to reiterate that we take passenger data protection very seriously and our investigation into your allegations is now closed.
Sincerely yours,
Jonathan bender
Manager customer relations (Worldwide)

Dear mr. Bender

Thank you for your prompt response to this matter.

Let me clarify a few points for you.

1. I was transported from the airport by emirates limo service to my hotel, approx 40 mins. Drive at that time of night
2. The first contact I received was on my mobile by mr s. Damodar, on his indian mobile (number I could give on request) , not emirates, enquiring about the possibility that I might have his bag. I asked him how he got my number and he told me emirates staff had given it to them it is assumed that as mine is black as well that there would be a misunderstanding.
3. How would the police assist the passenger, force emirates staff to give my telephone number? Do I sound that stupid sir, for you to suggest that?
4. At the time I was checking in to my hotel and my bags were elsewhere so I said I would check. He was becoming irate with me although I did not know if I had his bags.
5. I did then look and find out that I had my bag, this issue was now how to return it.
6. He was calling me back and at the same time emirates staff were calling my hotel, obviously from the info I gave regarding limo drop off.
7. I was trying to speak on two phones and both parties were actually starting to become rude, threatening and demanding I return to the airport immediately. I tried to explain that I had a wedding that I was late for and could the airline send a driver with my bag and pick up the bag. Emirates refused, threatened to call the police, to which I put the phone down. I then told the passenger that I would return it in the morning.
8. The hotel staff then politely agreed to assist and arranged for the gentleman to pick his bag up, as mine could not be taken.
9. After the wedding I was taken to the airport as I had an early train to catch. My bag was sitting there with others from the flight. No security or anything, I asked air india who called emirates. They told me that the girl refused to come down and I had to wait over an hour as she was & lsquo;too busy’!
10. I then picked up my bag and walked out of the terminal without being questioned by anyone.
11. When I returned to my hotel they informed me that the bag had been picked up. I have a letter from the passenger with all the facts

Sir, as an educated man, I conclude as follows:

1. In the middle of mumbai at night, in an airport, please enlighten me on who else could possibly have my emirates etisalat private number except the airline staff? Indian passenger with indian staff, buddy, buddy system one would assume.
2. Why did the mumbai staff not call my mobile? Laziness one would assume, as it is an international call. They called my hotel after all
3. I can only assume that you accept the lies they are spinning you. My 7 year old daughter could work out what has happened here. Is this a case of in house protection, look after your own etc.
4. If you like I could give you the passengers mobile number as I have a letter signed by him, would you like them. As he is a gold member I assume you already have it, or shall I post it on the internet for you?
5. I agree that the customer needs his bags, pray tell if this was here and I was in abu dhabi what would the airline do to assist. It was a genuine mistake and I do not need to be insulted by people over this. I that was dubai I could have had the persons arrested for that, correct?
6. A senior manage should not need to speculate, but come to a sound conclusion once the facts are available.
7. I am amazed that you only consider this a baggage incident. Sir, your company breached your policy in data protection. Maybe you consider this a one off and as I stated before are not that concerned on the way I feel and the do not care about the reputation of the airline.
8. My other avenues were actually considering my legal stance in this case, one which I would hope to avoid
9. I would conclude by suggesting that your office has done a poor job of getting the facts of this case and I still remain a very unhappy emirates customer

Best regards

Ian wilson

Subject: our ref. Dxb/x/nm/041011/6764005

Our ref no: dxb/x/nm/041011/6764005
10 october 2011

Mr ian wilson

Dear mr wilson,

I refer to your e-mail message of october 9, 2011, addressed to my colleague ms. Rafik. The entire file has been given to my office for a complete review.

I note that you left the airport in mumbai on 2 october, with a suitcase that did not belong to you. I have contacted our staff members at the airport in mumbai again, for their comments about your allegations of data protection violations. Additionally, I can assure you that this matter has been discussed at the highest levels here.

I am advised that at no stage did any emirates staff member provide your details to the other customer who had been inconvenienced through your actions. The other customer had every right to have his property returned, and I believe you were requested to do so on a number of occasions. It has been claimed that you declined that request. Possibly the other customer approached the police for assistance? That is pure speculation on my part.

I note your remark, "i will seek other avenues with this matter", and acknowledge that that is your prerogative and respect that fact. Emirates, equally, will ensure that its reputation and character is not besmirched. Having said that, mr. Wilson, we do understand that this type of baggage incident does cause frustration and worry, for all parties involved. We are glad that the baggage issue was resolved and we do appreciate your loyalty as a gold member.

Thank you for writing to us.

Sincerely yours,

Jonathan bender
Manager customer relations (Worldwide)

Dear madam

Thank you for your mail,

I have never witnessed such a lame reply in my life, considering the seriousness of this matter. You should be ashamed at even considering to reply in such an unprofessional manner. It is clear from your reply you are not senior management. Frankly I think you need a career change as you obviously haven’t done your homework and have no idea how to respond to customer complaints.

I demand to be contacted by senior management over this matter.

How can you write such lies regarding the disclosure of my personal data. How did the passenger get my number, from a fortune cookie?

The fact that the passenger called my mobile from his indian mobile at 20.03;20.04;20.16;20.19;20.20;20.31 and 20.34. Yes madam, I have a good phone that records the number and times. Non from emirates though as they are too cheap to call international. Instead they are trying to call my hotel.

They were guessing I had the bag, fortunately I did. , but I do not have to accept threatening calls from your staff or passengers for a genuine mistake.

As I have the passengers statement regarding your incompetent mumbai staff giving this information it seems that as you fail to regard these breach as serious, I will seek other avenues with this matter

Best regards

Ian wilson

From: customer. [protected]@emirates.com [mailto:customer. [protected]@emirates.com]
Sent: 09 october 2011 15:30

Subject: our ref. Dxb/x/nm/041011/6764005

Our ref no: dxb/x/nm/041011/6764005
09 october 2011

Mr ian wilson

Dear mr wilson,

Thank you for taking the time and trouble to detail your concerns in your telephone conversation of 4 october and your subsequent e-mail message of 6 october.

I note that when you travelled with us from dubai to mumbai on 2 october, on your arrival at mumbai airport you inadvertently picked up another passengers bag.

I understand that swapped luggage always creates frustration and anxiety for all parties.

May I advise you that in such cases the airline always requires the passenger to come and return the wrongly taken bag due to security reasons. I further note that our mumbai staff requested you on two occasions to return the bag, however, as you had a prior engagement you were unable to do so.

May I assure you that emirates takes data protection laws very seriously and in order to comply with this law we do not disclose personal details of our customers. We have no evidence that an emirates staff member divulged your telephone number.

Mr wilson, we appreciate your support as a valued gold skywards member. Thank you for allowing me explain our position.

Yours sincerely,

Neesha rafik,
Customer affairs

Remmy recruitment agency
London, united kingdom
Tel/fax: +44-[protected]

Attn: amal kamin

It is of utmost importance to inform you that after the screening and
Scrutiny of your curriculum vitae with other verification procedures
Carried out, emirate airline group (e. a. g) were able to resolve the
Status of your application. on this note, we hereby congratulate you on the success of your
Application and as such we have attached to you the offer letter/terms
Of agreement that transcends any written document. you are therefore
Required to follow these procedures immediately so as to complete your
Employment formalities:
(1) you are to contact the traveling agent for a valid
Work-permit/employment authorization document immediately so as to
Enable your work in london legally.
Note that the procurement of your work-permit must not exceed the
Deadline as stipulated in the offer letter as it would take four (3)
Working days for the traveling agent to procure your work-permit
Before the united kingdom high commission.
Below are the contact details of the emirate traveling agent:
Emirate travel agent uk
45 hilton close, off allen,
Gb0097 london & ndash; united kingdom
Email: [protected]@yahoo.co. uk
Phone: +[protected]
Contact person: mr. tony benson
Head of visa/permits operations.
(2) do get back to us with developments and updates regarding the
Procurement of your valid work-permit. you are required to contact the
Human resourses manger incase of any clarifications. below with his
Contact information.
Emirate airline group (e. a. g)
Human resources department
Contact person: mr. john williams
Contact email: [protected]@live.com or [protected]@emirates-airlinegroup.com
Contact phone: +[protected]
(3) once we confirm your works and residence permit from the emirate
Traveling agent, which stipulates that you are ready to join the team,
We will take care of your traveling documents together with your
Flight ticket and any money which you spend in the procurement of your
Uk valid papers will be reimbursed to you during your first month
Upfront salary.
We hereby once more congratulate you on the success of you application
Amongst many that have applied and thereby instruct you to expedite
All requirements as aforementioned so as to be able to meet the team
Before the deadline.
Congratulations!

Regards
Mr james brown
Remmy recruitment inc
P# +44-[protected]

So, a year and a half ago I flew to London from Perth and I purchased an open ended return ticket just in case I ran out of money, I had a way to get home. The initial flight was booked for February the following year, about 8 months after my arrival in London which I changed to August due to traveling enjoyment, which I then further changed to January as the final amendment. The flight was confirmed, seats chosen, and three days later, a two and a half month trip around the European continent. What could be better right?

Oh so very wrong.

Less than a week after my flight was confirmed and I had booked further travelling plans including flights and accomodation between the months of August and January, I received an email from Emirates informing me I had to urgently contact customer services in regards to my ticket. So I did, wasted a great deal of money on roaming charges and was told that my ticket expired in May of 2011, and therefore I could not fly in January but instead had to fly August, as they were going to be generous enough to let me fly out of expiry. If I can fly out of expiry anyway, why not in January? Apparently this does not make any sense.

Customer service have told me that the employee who changed the flight date to January did not realise I flew in 2010 and thought I had flown in 2011. Not my fault. She did not realise the ticket was out of expiry. Again, not my fault. Yet I have spent the last month and half while travelling emailing and calling all around the world trying to get some sort of refund and being told by every single customer service agent they are going to do this that and the other, which I have realised is an Emirates method of getting customers off the phone and off their backs, and hoping the problem will magically resolve itself. What a positive bunch.

I flew with Emirates to not have to deal with these problems as it is the most expensive airline to travel from Australia to Europe with. So, if you are flying with Emirates and need to change your flight date, confirm everything on the call, all calls are recorded, so at least you will have a reference. I am going through absolute hell trying to sort out a flight home when I should be relaxing on my budget Europe tour. Budget Europe tour, which proves that paying for a whole new flight home just is not an option, but apparently everyone who works for Emirates is really wealthy and they do not seem to understand the whole “can not afford it” concept.

19 years old and I have never EVER made such a complaint. I am strictly a good review kind of person, but this has to be known by anyone who could see themselves in a similar position.

Criticize me, tell me it is my fault, because if it is, I am more than happy to hear it. Emirates surely believe this is the case, no doubt.

I supposed to travel with my family on last monday early morning (29/08/2011) with emirates airline from cochin to dublin. We even completed our boarding. Half an hour before our scheduled flight the airport was closed because another flight is skidded out from the run way. All the flights were cancelled. Emirates management asked us to go home and they reassured that they will inform us when the airport reopens. We didn't get any information. By the time of evening we were contacting their call centre and they told us to reach in to the airport before 5.30 pm and the flight is departing at 6.30 p. M. Now I couldn't even imagine how we get in to the airport with in an hour. When we reached there the airline authorities told us there is no flight today. We weren't able to get any flights untill next morning. All our connection flights were re routed and there was prolonged waiting between each flight. We started our long journey on monday morning and reached dublin only at wednesday night 10 p. M. On these days we faced lots of problems. Myself and my husband lost two days jobs. Chlidren lost two days school. Beyond that the mental tension and physical stress we experienced is more and I don't know how to explain all those in words. We are expecting a compensation for this.
Pls contact me through,
Smitha wilson
39, court house apts,
Rathcoole,
Co dublin,
Ireland.
Phone no : [protected]
Email : [protected]@yahoo.Co.In

Attention to mr. President of emirates airline, tim clark
 
Dear sir/madam
With giant name as emirates airlines, & nbsp; I was excited to fly with you in first time in my life, & nbsp; it happened last month july 2010, spending my summer holiday with my family & hellip;. Traveling from riyadh to vienna via dubai and round trip to riyadh at 29/07/2010 with booking ref. Ek/i4vqc
Skywards ek/[protected]

In this complains letter, I would like to put you with full awareness & nbsp;of what happen with me from three & nbsp;of your ground employees before we departure to riyadh from dubai on flight ek 0817 gate 213 & nbsp;at 29jul & hellip;. The official time was 1825  put the flight was delayed 3 hours & hellip;.. !

One of my daughters / nouf  suffered from fever and her temperature  was over 40..

She was shaking and tried to help her, where we locked in departure lounge, heading to one of your employees / pilipino & nbsp;guy with black lady in his left on the front desk…. I asked from them  a blanket to cover my daughter…there answer were un-justified, they said that they don’t have any blanket with unfriendly behaviors… & hellip;. I tried  to convince them, & nbsp; that this is humanitarian issue  and doesn’t take a hero from emirates airlines to help one passenger with blanket…. This pilipino face told me that he will call for that & hellip;.

One hour left no help!, & nbsp; then I complained to mr. Laith husain from your employees & hellip;it seem that he is one of the senior but unfortunately he is bad as them, his  answer was the same…with harshly face…

Before departure, I put my comments to good guy may be his name was mhamad amjad, he was with a company of white lady from your ground employees & hellip; they lessoned to me carefully and apologized to my family about what happened and they offered there help to bring what I asked for a blanket! & hellip;more over they companied us through first class root to minimize our seating time in economy class seats 9 e/f/g/h/j…..

The big surprise to me was coming from  unjustified black lady whom lied on me again when mr. Amjad asked her, why she did not response to my request & hellip;and asked for a blanket…. Her answer  to him was that I complained from air-conditioning  inside the departure lounge..

Every where we have the bad and good…put still those bad  from your side will preventing me to use your goodwill  airlines in future & nbsp;unless you show me good respect and respect my dignity…really I was disappointed and still believed  that it doesn’t take a hero from you to help your sick passenger with such  blanket.

More over I wouldn't expect much & hellip;…as  simple as like a smile and a friendly greeting & hellip;.

Thank you for your understanding & hellip;                      

Badr s alsedairey       [protected]@yahoo.com

General director of design & research / ministry of municipal & rural affairs / ksa

On 16 july 2011 I travelled from o r tambo international airport to dubai international airport on flight
Number ek 766. The flight was scheduled to leave at 22:20. On arrival of check in, we were told there was a 20 minute delay. We had a connecting flight on the 17 july 2011 from dubai international airport at 09:40 to heathrow (London). We were assured at or tambo by emirates staff that this would not be a problem as the time is normally made up during the flight and also that were already issued with boarding passes for our next flight.

This is my experience from the start of the flight in order.

1. Flight ek766 was delayed by 20minutes (Understandable)
2. I was travelling with my husband and my 2yr old daughter (Had her own seat). When allocated to our seats (39d, e, f) , I found out that our armrests on the seat were fixed and could not lift up. I approached the air hostess immediately (Before the flight could leave) , that I was travelling with a 2yr old and it was impossible for her sleep, if the armrests could not move. She very rudely replied that she would see for another seat once the plane was in the air. I even asked her if she ask other passengers who were still boarding to swop places, but to no avail. She did not come back to me. I had to sit the entire 8 hours of the flight holding my daughter in the most uncomfortable position (Thanks to your airline).
3. We arrived at dubai international airport, in time to board our next connecting flight. We arrived at our gates to board (Which was still open) , just to tell us we need to board the next flight at 14:45. We argued with emirates staff (Peter and chris) that the gates were still open, so why should we wait for next flight and they could only answer but saying that we were suppose to get new boarding passes. After lots of discussion we were told that our seats were already given to someone else (Totally unacceptable). During this time the gates were still open for boarding.
The emirates staff could not even give us a valid reason as to why our seats were allocated to other passengers. (After further discussion with other staff we were told that our tickets were sold to other passengers - not acceptible) the same happened to a couple who had first class tickets (What benefit is there even if you fly first class)
We were then told to accompany chris and peter to a emirates counter where they were going to speak to the manger in charge and arrange for our boarding passes for the next flight and also offer compensation for the above, as my daughter was very restless.
He took us to a emirates counter to get our 14h45 boarding pass, and then he told us he had spoken to the manager in charge, he asked us to queue in the line (Which to me was not the best way of handling a client after the above and expecting them to now stand in a que again but anyway we did so. When we asked the manager about the compensation, she acted like she knew nothing of what had happened, so we explained all the above and she told us there was nothing she could do (So much for customer service) we than asked her to call the emirates staff (Peter and chris) who brought us to her, she rudely told us that they are off duty and gone home (Pathetic). They were more interested in finishing their shift than helping us. I guess this was their way of getting rid of us.
4. To make matters worse we incurred additional costs because of your airline. Spending an extra 6hours at the dubai airport. We had to go a restaurant that had a couch so my daughter could sleep. We had airport transfers arranged from heathrow (London) to our destination (Coventry) , which we did not get because of your airline giving away our seats. We had to arrange for private transportation to our destination which we had to pay an extra cost.
5. On reaching our destination, we found that one of my bags were broken.

السادة شركة طيران الإمارت السلام عليكم ورحمة الله وبركاته ..
امل ان يكون في صدوركم قليل من (السعة) لاستقبال عتبي و معاناتي و شكواي على شركتم الموقره وهي بالتفصيل كالتالي :
بدأت معاناتي مع شركتكم عندما قررت أنا وعائلتي وعددنا سبعة افراد 4 كبار و ثلاثة اطفال بقضاء اجازه الصيف خارج المملكه العربية السعودية وبالتحديد في مدينه كيب تاون بجنوب افريقيا حيث كانت الرغبة لدى عائلتي بالسفر على الخطوط القطريه إلا أني اصريت وقررت ( رغما عن انوفهم ) وللاسف الشديد اقولها بكل حسرة ليتني نزلت تحت رغبتهم رغم انه لم يسبق لي نهائيا استقلال طيران الإمارت إلا ان ماسمعته عن طيرانكم والدعاية لها كان اقوى بكثير من ان ارضخ لطلبهم رغم انهم كانو يقولون لي (ترا طيران قطر احسن من الامارات) إلا اني قررت واصريت بكل ما املك من قوة على استقلال طيران شركتكم لثقتي المطلقة والغير محدوده لما ذكرته سابقا من السمعة والدعاية.
اتجهت لمكتب طيران الإمارات بالرياض للحجز وقطع التذاكر وكذلك حجز السكن حيث انه لم يسبق لي نهائيا السفر لجنوب افريقيا, قابلت الموظف وطلبت منه الحجز وسألته عن قيمة التذاكر وكانت اول الصدمات بالنسبة لي ان سعر التذاكر عن طريق النت اقل من السعر الذي قاله لي الموظف بمبلغ يتجاوز 2500 ريال في مجموع التذاكر, فما كان مني إلا ان ذهبت الى مكتبي وقمت بالحجز عن طريق النت وعدت مرة اخرى للموظف في طيران الإمارات وقمت بالتسديد وقطع التذاكر كذلك قمت بتحديد أماكن الجلوس وكذلك قمت بتحديد وجبة معينه ترغب ابنتي ذات ال 7 سنوات بتناولها واكدت على الموظف بخصوص تلك الوجبه فأكد لي بأنها ستكون على الطائره وهي عتبارة عن ( بطاطس + كاتشاب ) علما اني حجزت اماكني مع هذه الوجبه بالذات في جميع المحطات وعلى جميع الرحلات (رياض - دبي - كيب تاون - دبي - رياض) واكد لي الموظف مرة اخرى ان هذه الوجبة والمقاعد في جميع الرحلات وجميع المحطات 100%.
اتجهت لموظف اخر لحجز السكن وكذلك سيارة لتأخذني من المطار الى الفندق وهنا كانت الصدمة الثانية حيث قال لي الموظف ان مدينة كيب تاون لا تحتاج لأكثر من 3 ايام سياحة والأفضل لي ان اتنقل بين مدن جنوب افريقيا فسألته :هل سبق لك ان سافرت لكيب تاون فأجاب : لا ! فاستغربت كيف حكم على واحده من أفضل دول العالم سياحيا وهو لم يراها !؟؟
فطلبت منه حجز الفندق وهنا جاءت الصدمة الثالثة حيث افادني جزاه الله خيرا بأنني (ملزم) ان استأجر (شقة + غرفة بسرير مزدوج) حيث ان عددنا 7 اشخاص فسألته عن الملبغ فقال لي 408 دولار للشقة والغرفة المزدوجه فقلت له انا سأكتفي بالشقة ولن اخذ الغرفة فقال : سعر الشقة لوحدها 404 دولار ! فقلت له : كيف ذلك ؟ هل يعقل ان تكون قيمة الغرفة المرادفه للشقة قيمة اجارها بـ 4 دولارات فقط ! قال : هذا اللي عندي, سألته مرارا وتكرارا متأكد من كلامك ؟ قال : نعم ! سألته عن السيارة من المطار للفندق فقال لي الفندق ليس لديه هذه الخدمه ( رغم ان الفندق 5 نجوم) لم اوافق على كلامه ورفضت حجز السكن . عدت من الغد لطيران الامارت للسؤال عن المدة التي سأمكثها في دبي لإستقلال الطائره الى كيب تاون فقال لي الموظف : عند نزولك في مطار دبي ستمكث تقريبا ساعة ونصف الساعة ثم تستقل الطائرة المغادره لكيب تاون, فقمت بسؤاله عن اماكننا في الطائرة ووجبة ابنتي فكانت الصدمة الرابعة ان قال لي : لا يوجد تحديد لك اي مقاعد معينة ولا يوجد طلب لأي وجبة فعرفت ان الموظف السابق لم يقم بواجبه فطلبت منه مرة اخرى تحديد الاماكن والوجبه, سألته مرة اخرى عن المدة التي سأمكثها عند عودتي من كيب تاون لدبي فقال 8 ساعات ثم تغادر للرياض وليس من حقك ضيافة ولا سكن لهذه المده .
جاء موعد رحلتي المغادرة من الرياض لدبي وقبل الدخول للطائرة اخذوا مني عربة طفلتي ذات السنة الواحد وقالوا لي ستستلمها عند مغادرة الطائرة عند وصولك لكيب تاون, ركبنا الطائره وكانت هنا الصدمة الخامسة فالأماكن التي قمت بتحديدها(مرتين) ليست هي الأماكن التي الزمنا بالقعود بها بالطائرة وبعدها مباشرة جائت الصدمة السادسة (الوجبه) التي طلبتها لابنتي لا وجود لها ! نزلنا لمطار دبي ثم اقلونا في باص لمدة ربع ساعة للوصول للصالة ! بعد النزول من الباص قمت بالسؤال مباشرة عن بوابة المغادره لكيب تاون فكانت الصدمة السابعة ان قالوا لي انه تم الإعلان الثاني للرحله ( دبي - كيب تاون ) وانه يجب ان اسرع للحاق بالرحله لبعد المسافة من المكان الذي نزلنا فيه ذلك الباص التعيس ! ولكم ان تتصوروا وتتخيلوا كيف كان منظرنا ونحن نركض للوصول للبوابة انا احمل ابنتي عمرها 7 سنوات وزوجتي تحمل ابنتي الثانيه وعمرها سنه واحدة واختي وابنتي الكبيرتان تمسكان بابني وعمره 11 سنه والجميع يركض ؟! ( الله اكبر عليكم ياطيران الإمارات)
وصلنا اخيرا للبوابة فكانت الصدمة الثامنة فالمقاعد التي قمت بتحديدها مع موظف طيران الإمارت (وللمرة الثانية ) ليست هي المقاعد التي الزمنا بالقعود بها وكذلك لا وجود لشيء اسمه وجبة ( بطاطس + كاتشاب).
جلسنا بالمقاعد ( الصغيره جدا) وكانت زوجتي واختي وابنتي لا يملون ولا يكلون من قذفي بعبارات كان اقلها (هذا طيران الإمارات اللي ورطتنا فيه, قلنا لك لا تصدق الدعاية وكلام الناس) فكان كلامهم ينزل علي كالصاعقة ...وصلنا كيب تاون بعد رحلة بالفعل كانت متعبة لسوء المقاعد فجاءتنا الصدمة التاسعه عربة ابنتي التي سلمتها لطيران الامارات وهي جديده استلمتها مكسورة ولا تنفع للاستخدام.
وصلت للفندق واسمه مارينا وهو عبارة عن شقق وغرف في عمائر متجاوره في منطقة اسمها الـ واتر فرونت فقمت بسؤالهم والاستفسار عن سعر الشقة وهنا جائت الصدمه العاشرة ان سعر الشقة اقل من 300 دولار في اليوم الواحد وانه لا يلزمني ان اخذ غرفة اضافية ( كما افاد موظف طيران الإمارات).
جلست في كيب تاون قرابة 17 يوما واتضح لي اني احتاج لأكثر من شهر لكي اشاهد واذهب للأماكن السياحية لهذا البلد وليس 3 او 4 ايام كما قال لي موظف طيران الإمارات.
عند اقتراب موعد رحلتي رحلة العودة من كيب تاون لدبي ذهبت لمكتب طيران الإمارات في كيب تاون وقمت للمرة الثالثة بطلب تحديد الاماكن التي ارغب بالجلوس فيها من كيب تاون لدبي و من دبي للرياض وفعلا قامت الموظفة بتحديد نفس الاماكن التي طلبتها واكدت لي ان هذه الاماكن من حقي الجلوس بها.
ذهبنا للمطار وعند ركوب الطائره كانت الصدمة الحادية عشر ونفس المشكلة السابقة فالاماكن التي تم تحديدها وتأكيدها في طيران الإمارات بـ كيب تاون تغيرت عند ركوبنا للطائرة ؟؟ فأصريت وللمرة الأولى ان ابقى في الاماكن التي حددتها ورفضت انا وعائلتي الرضوخ لطلب المضيف المخجل والمخزي بأن طلب مني ان يجلس احد الرجال بين ابنتي واختي إلا اني قمت برفع صوتي وطلبت قائد الطائرة فما كان منه إلا ان رضخ وابقانا في مقاعدنا.
وبعد اقلاع الطائرة بـ 10 دقائق قامت احدى مضيفاتكم الموقرات بإسقاط حقيبة ابنتي والتي كانت موجودة في الاماكن المخصصة لوضع الحقائب اليدوية وكانت نتيجة سقوط هذه الحقيبة ان انكسر بداخلها زجاجة طلاء الأظافر مما تسبب في اتلاف تلك الحقيبة والتي يتجاوز سعرها سعر تذاكرنا كلنا من الرياض الى كيب تاون ذهابا وايابا حيث ان ابنتي اشترت تلك الحقيبة من محلات لويس فيتون (وانتم تعرفون كم سعر هذه الماركه).
وصلنا لمطار دبي واستقلينا ذلك الباص التعيس لمدة ربع ساعة حتى وصلنا لصالات الدخول وكانت الصدمة الثانية عشر بانتظارنا حيث اننا سوف ننتظر لمدة 13 ساعة بدلا من 8 ساعات ( كما افاد موظف مكتب الإمارت بالرياض وايضا دون ضيافة وسكن).
اضطررت للدخول الى مدينة دبي واستأجرت شقة لحين موعد مغادرتي للرياض ( بعد 13 ساعة) عدنا لمطار دبي ( بعد 13 ساعة) وركبنا الطائرة لتأتينا الصدمة الثالثة عشر بأن مقاعدنا متفرقة لدرجة انني لم ارى ابني إلا عند النزول من الطائرة في مدينة الرياض حيث كانت مقاعدنا 2 بجانب بعض ثم بعدها بمقعدين 3 بجانب بعض ثم ابني في اخر الطائرة ( جالس لحاله) وعند توزيع الوجبات في تلك الطائرة التي اقلتنا للرياض كانت الصدمة الرابعة عشر 3 من افراد عائلتي وهم زوجتي وابنتي واختي لم يتم تقديم وجبة لهم ...(معقولة هذا يحدث في طيران الإمارات !؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟؟) كذالك لم يتم تلبية طلباتهم وهم ابنتي و اختي و زوجتي عندنا طلبوا الماء و القهوه وهذا شيء اغرب من الخيال ...هل هذا طيران الإمارات أم طيران الحبشة !؟.
أٌقول ماذكرته سابقا و كلي ندم و أسى و حزن و أسف بأنني ارغمت عائلتي بالدخول الى ( مغامرة طيران الإمارات).
لم اكتب ماذكرته لطلب شيء او لتعويض كما يفعل غيري فأنا ولله الحمد بخير و نعمة ولكن شيء في نفسي واحببت ان ابوح به لكم انتم (فقط) حيث لا اجروء ولا اتجرأ و لا استطيع ان اتكلم عند احد من اصدقائي او اقربائي بما حدث لي فيقولون لي كما قالت زوجتي وابنتي واختي : انت مصدق ان طيران الإمارات زين...

ولكم تحياتي اخوكم ضحية طيران الامارات- ماضي بن عبدالله الماضي...
[protected] هذا رقم جوالي اذا رغبتم ان اقص مغامرتي عليكم بلساني مرة اخرى بس لو سمحتم بدون ماتضحكون علي لاني صرت اتحسس من كثر ماضحكوا علي زوجتي وبنتي واختي

I travelled with my wife from nyc jfk airport to dhaka via dubai
Flight ek0202/ek0582 on august 23, 2011. We checked in two locked lauggages under tag ek632006 and ek632007. We had a quick checkout at dhaka airport and realised during boarding the
Car that locks were broken. Upon arrival at home we opened the
Lauggage and found all items as it is except two ipad 2 laptops and
One iphone 4 which bought at whitman shopping mall long island
Same day of departure were missing. Also a phone (Droid) missing from the package of the phone which was a gift. I believe this could not happen at dhaka airport as the lauggage came to the belt very fast. This is a complete humilation and seek resolve from emirates
Airlines.

Due to our tour bus getting stuck in traffic, an hour trip back to our hotel took 2.5 hours. Due to this delay myself and my son were unable to make it to the airport on time and had to pay more money to take the flight back home to Australia the following day.

I was unable to make contact with any Emirates consultants anywhere, not through lack of trying where I even called London! If I had of been able to make contact with a consultant I would have been able to save myself a rushed trip to the airport, only to make the changes to the booking, and I would have been able to save myself some money.

Due to this lack of customer care, I will never book another trip with the airline again, nor will I recommend this airline to any persons that I know or meet and am voicing my anger to everyone I know.

Perhaps Emirates needs to employ more staff so that they are able to have a 24hr customer care service line, like all other airlines that I have travelled with. I have an 8 year old son with me who is in a foreign country and is very scared as I have had to drag him around trying to get help as there was none available.