Emirates
Reviews and Complaints

Despite of so many reminders no action is been taken against my complaint. The below are the details of mu complaint which I made on [protected]@emirates.com.
My self jitendra gupta is a frequent business class traveller and gold card member of emirates airlines. My skywards gold card no. Is ek [protected]. Recently I was booked on 21st april to fly from entebe to mumbai. I was scheduled to fly from entebe to dubai by ek 730 & dubai to mumbai by ek 504. From mumbai I have to go to surat to attend one important function on 22nd april morning for which I have done my travel and accomodation arrangements in advance.

I reached entebe airport 4 hrs before departure on 21st april. I got my boarding pass for the flight ek730 and connecting flight ek504. I moved to business lounge till the boarding announcement will be made. After 2 hours I have heard the announcemet for cancellation of flight ek 730 which was later confirmed by the ground staff.

Later on I was made to travel from entebe to nairobi, nairobi to dubai and dubai to mumbai. I have to rush from pillar to post at each airport for tickets and availability.

Due to this last minute cancellation my all travel plans changed and I reached home on 23rd morning. I lost all my money in travel booking, accomodations & moreover a very important function. Later I have to make rearrangement of travel and accomodation. These all changes cost me fortunes. I have incurred a loss of 900-1000 gbp in these changes.

Being a loyal customer I have been travelling emirates business class past 1+ year. But now I have suffered a severe loss due to the cancellation of the flight by emirates.

I believe that emirates will keep their cordial relations with their business class travellers and arrange asap for the compensation of the losses incurred by myself.

My booking reservation number is 64d6ee

I can be contacted at +91-[protected].

Pls. Arrange for my compensation asap.

I was flying to london to dubai (Destination sa) economy class on the above mentioned flight and dates. I am only writing now as I needed to have a clear and calm mind before writing this complaint.
After dinner was served, I buzzed the flight attendants from my seat, twice, for assistance (I needed eye mask) , eventually I walked to the back of the plane, where they were eating and a flight attendant assisted me. She apologised that they never responded efficiently.
I went to sleep and wok up about two hours later to use the toilet, which was occupied. I went back to my seat and as soon as the lady came out I used the toilet. After about a minute, I was not yet done, I was shocked by loud banging on the bathroom door and repetitive shouting from the outside: (“are you ok ma’am, what are you doing inside?”) , instructing me to open the door.
I was most shocked and hurried up and quickly opened the door. It was the flight attendant in charge (Judy kwon) and another attendant. Judy stepped into the bathroom with me and stood right up against me and looked into the toilet (That I did not yet flush). Alarmed, I asked what was wrong, she said that I rang the emergency button in the toilet. I told her that I did no such thing and that i’m fine. She was shouting the entire time and now I was getting furious, because people started waking up and staring at me, some men in the previous carriage in the back row were also looking into the bathroom.
She was still in the bathroom with me for about 2-3 minutes accusing me of pushing the button, I said that if I did I probably done it in error as I was half asleep. Still shouting, she then explained to me how to flush a toilet (I was so insulted as I am a 31 year old female - I know how to flush a toilet and have been flying planes since I was 9 years old)
I then asked her why she had almost banged down the door in the manner she did and what was all this shouting about - she said that it’s a precaution against passengers who might be smoking! I was horrified as i’ve never smoked a cigarette in my life! I was outraged and walked back to my seat she followed me and apologised & ndash; I said it was too late and now she was taking it too far thinking that I was smoking (Surely the toilet would be filled with smoke and she would have found a cigarette but in the toilet along with evidence in my bag) we argued whilst I was in my seat and I said that I was not happy being targeted and humiliated like that inform of everyone. I gave her my bag to check if there was any cigarettes/lighters. She gave the bag back and said she believes me and doesn’t need to check it. I was shaking and furious and told her that she must get out of my sight. She asked me what she can do & ndash; I was outraged and said that she should provide me with a solution and that it was too late as she had already spoiled my entire flight. I never rested until we landed (6hrs later!)
I later got her name and details and she apologised by handing me a bag of emirates goodies (The items business class passengers are given)

Ps: on arrival at the sa airport (Or tambo) , I found that my luggage had been opened, my locks were cut off my bag. At the baggage claim, I was informed that as my bag was not damaged I could do nothing about it, even though my zip was broken!? I am still in shock at how your airline treats people. To the world you portray to be one of the classiest airlines and you actually not! Unbelievable!
I would like to know why people are treated in this manner and what emirates’ stance is in a situation like this. I will definitely not fly emirates again & ndash; I was humiliated and prejudiced against.

I have lived in sa. For 33years because of family commitments I have had to travel to uk and return via emirates twice recently. During my stay in uk I lost my sa. Identity book and my credit card. On 22february ref. Ble1yza1 I was to depart heathrow. On trying to check in I was told I would not be allowed to travel and must rebook in uk. With a return ticket the flight controller seemed indifferent to my pleading I had my sa driving licence proof of residence and proof of purchase of ticket in durban.

Eventually the emirates stewardess suggested I be allowed on the plane to dubai but would not be issued with a boarding pass dubai durban. By this time I was a nervous wreck imagining being stranded in dubai penniless. On arrival in dubai I was greeted by a lovely courtious stewardess who issued me with a boarding pass, and said she could not understand the problem. My bag was offloaded in dubai and the stewardess said there was a 50/50 chance of getting it on the plane to durban. I arrived durban went through immigration no problem. My bag also arrived damaged with a wheel broken off. I must add apart from these unfortunate incidents service was excellent.

Flight ek 978 and ek 217 oct.28, 2011 both delayed 22 and 68 minutes respectively, many passengers including myself stranded. This airlines fails to get connecting passengers to planes when flights arrive late. Its staff need to learn first lessons in civility and hospitality.. I got sick running for miles across dubai airport?. Staff at counter very rude’. They ignored my dietary requests!. I showed my dr’s letter for medical assistance but their head steward disregarded the letter for any accomodation?

They broke my luggage,. Emirates airlines packs the plan without regards to passenger needs|. It was my first flight with this airline!. I never had problem like this with other airlines. On 12/4/11 I travelled with my wife from dubai to jfk and found out that the service on emirates flight ek203 was inappropriate. I noticed the following:

1. The flight attendants were not seen oftenly

2. 2 bathrooms were closed and passengers faced diificulties

3. Bathrooms were not cleaned

4. Food was not complete and main dish was missing from my meal. Attendants were hardly coming back to fulfill customers request/need

5. At breakfast, no tea was given to both of us. 2 attendants were asked for tea but nothing.

6.In general, the attendants were lacking in service. Service to the economy class was completly ignored.

If this is your standard, then me and my family members will avoid travelling by emirates in future.

Daughter experienced total lack of what us aviation recommend re lengthy tarmac delays in dubai and emirates have criteria listed on their site as to how they deal with it and look after passengers. Not so, no delivery of care or duty of care. Just imagine being stuck on a plane, no explanation, no water, no food, no exit, no phone, stinking heat and for hours on end. World health organisations with refugees are not allowed to deprive them of water/food and fresh air. She felt like a hostage, and health issues not considered re deep vein thrombosis risk etc (The list is endless). That was just the start. Flight london 26/2/2012 to brisbane. We emailed, token generic reply stating we would hear from them in one day that was 27 feb 2012. No reply, so I phoned +[protected] spoke to... For 40minutes on my mobile to them. Promise of phone back, no call received. Phoned tonight 30/4/2012, told to email. I explained it is not working. I was denied an actual address to register a letter to them. Emirate staff member hung up on me after telling me email was the only way. On her return to london with emirates 19/3/2012 from brisbane, problem arose re excess baggage, resolved at check-in, went down escalator to be stopped by random staff member and told to return to check-in. Dispute amongst emirates staff re hand luggage originally accepted after baggage check-in. Then they charged her a$500. She attempted to ask for explanation as her suitcase had gone through and she was left in dilemna as I had left (0200 hrs). One female staff member could be described as stalking her around to make sure she didn't get through. How ridiculous, check-in had been accepted at first point. As her mother I am furious more about the delay and trauma it left her in with flight in and delay in dubai. Then staff taking advantage of her once she was on her own. Hard to believe she actually paid to be kept nothing short of hostage, despite what emirates state re contingency plan. I will continue with this till I inform every authority I can. Her treatment was nothing short of inhumane and I am told to write another email, be hung up on... No way. I will endeavour whatever it takes to get service and explanation. When I find the correct address/solicitor/authority... I will let you all know. Now you decide carefully before choosing airline (Emirates) that manage to pop up first on search engine when on the internet. I may work on that too.

To
The officer,
Emirates air lines
Dear sir,
This is a. K. Jeelani badshaw. I would like to bring to your kind notice that I and my family members totally of 6 members were supposed to travel to muscat on 25th of april 2012 by emirates airlines flight number e547, booking reference gvakmw and ticket no1762142494881 to 885 and [protected]. I went to airport by 8.30 pm a little late, due to unavoidable delay because of traffic congestion as metro rail works are going on. My flight was scheduled at 9.45 pm. Before that I checked in online and I got all the seats allotted. But unfortunately the crew in boarding counter refused to issue me and my family the boarding pass. She was telling that she could not issue the boarding pass, because time is over and we are six members. She also told if we are 1 or 2 she could have managed, but for 6 tickets she can’t issue, in spite of standing and requesting her she did not oblige. After standing there and requesting for 27 minutes finally a phone number was written on emirates online check-in receipt (Copy enclosed) to contact for further enquiry. To my surprise the persons who were standing there by my side were allotted seats one by one and I was watching all these. Because of this I suffered lot of mental tension and I had one important function there on 27th april which I have missed now. This is a total loss to me. All the food stuff which I carried was also got spoiled and it is a great loss to me. I have to put one week extra leave in my present company at loss of pay since I have to reschedule my trip a week later because no tickets are available before that. Conveyance charges from to and fro from my residence are also another loss to me. For rescheduling the tickets I have to spent lot of money. For all these I have to spend more than 25, 000. Moreover, I suffered lot of physical and mental tension. Being a heart patient I suffered a lot. She could have considered my request and could have helped me as senior citizen. I request the concern authorities to take necessary action and do the needful for me and compensate my losses. Being a multinational air craft company, I hope my request will be considered at an earliest.
With regards,
Yours truly,
(A. K. Jeelani badshaw)

My family has always been an emirates customer. As a matter of fact, just in the past 3 years, my family and friends have used emirates over 15 times. Needless to say, I am very disappointed in the service that we received today. I had never expected emirates to treat us like the way they did today at the lax airport. A man named herbert was beyond rude and threatened us numerous times to cancel our flight. I had initially purchased business class tickets for my father, who is an epileptic patient and my cousin who is also an epileptic patient. The reason I had bought those business class tickets was because sleep deprivation and claustrophobia triggers an epileptic seizure attack and that is a serious threat to them.

Emirates called me back after I had purchased my tickets and printed out the itinerary and told us that they refunded our tickets because the seats weren’t available for that price. This is unprofessional and idiotic to say the least! We bought our tickets in a timely fashion and were cheated out of business class! If it wasn’t absolutely necessary for my father to fly to pakistan on such short notice, I would have never accepted an economy class ticket!I had asked the personnel at the emirates counter at the lax to please give us a back row seat where my father and cousin would feel more comfortable or to do something else that would allow them to feel safer about thier health.

This was a medical reason, we had papers, neurologist documents and united states identification medical documents to verify our medical conditions. All of these papers were given to the emirates staff and they refused to look at them! The man at the counter (Herbert) was rude and started making threats about cancelling our flight if we kept on referring to our medical condition! This was unprofessional, discriminatory, uncalled for and a horrible experience. I am letting the customer affairs of emirates airlines know that if anything happens to my father or my cousin, I will be filing a multi-million dollar law-suit against emirates airlines.

This is because emirates showed complete and utter negligence and refused to correct their mistake. As an emirates consumer, I am disgusted at this horrible service!

I was travelling from nice to bangkok with a stopover in accra, ghana.

My ticket was changeable. I wanted to change my flight to an earlier date out of ghana. I was out in the bush and could not go to their agency in accra. Their phone number in ghana was never available for weeks. They never replied to my query using their form on the website.In fact they did send an auto reply but never followed up.

I had to stay until the initial date planned on my trip, which caused a lot of inconvenience and costs.

I explained that when I flew at the airport. Instead of being sympathetic hearing my story, the officer asked me to print out my ticket our of bangkok, otherwise I could not board. And I had to pay for the print out.

I also tried to email skywards. [protected]@emirates.com and [protected]@emirates.com which ignored me. Back in thailand, I called the customer service there and they told me to email [protected]@emirates.com.

I got an email from customer. [protected]@emirates.com saying they would review my case within 30 days! Then the final insult is copied in their email below.

Basically they said it has been too long now to be able to investigate properly on what happened! Whose fault is it it has been too long? I have been ignored by them for months and now they say it is too late to see what transpired. This is how they treat their customers at emirates. A bunch of

"
From: "customer. [protected]@emirates.com"
To: [protected]@rocketmail.com
Sent: thursday, 12 april 2012, 15:21
Subject: our ref. Bkk/x/se/280312/6789927

Our ref no: bkk/x/se/280312/6789927
12 april 2012

Dear mr palmieri,

Thank you for your email message of 27 march 2012, forwarded to us for review by our bangkok office.

I regret to learn that you were unsuccessful in your attempt to contact our accra office via telephone, in order to amend your travel date.

At this point, due to time lapse I am unable to establish what transpired. However, I wish to assure you that your feedback has been conveyed to the senior manager concerned for his review and assessment.

I am also pleased to inform you that effective 14 december 2011, customers may now use the booking manager on www.Emirates.com to change their bookings online.

I have also liaised with skywards and I am advised that they have arranged to credit the flown miles for your inbound trip.

Whilst I sincerely regret the inconvenience, we are unable to offer any compensation on this occasion.

Thank you for writing to us and allowing me to respond. We appreciate your support as a skywards member and look forward to welcoming you onboard our flights again.

Yours sincerely,

Sabeena kakkodi
Customer affairs
"

And my answer was:
"
That is an outrageous answer that I will copy and publish in the relevant travellers website.
Using the excuse of the time lapse to avoid responsibility and even investigation is simply ludicrous.
I have been trying to contact you to report on this incident and to try to resolve it since it happened in december.
But you ignored me so you caused the time lapse and then you said you cannot resolve it because of the time lapse.
I will also report this to the transport authority.
"

I was yesterday 17th. Nove 2011 at terminal 3 dubai airport to change my husband ticket dates. If we didn’t have urgent reasons then we wouldn’t go to waist our time dealing with unprofessional staffs. I am uae national and work with a company which has disciplinary action very strictly and that’s why our staffs are so professional and if there is any complaints then we take a stick disciplinary action which the staffs will think million times before doing any mistakes again! But with emirates especially the ticketing counters ladies (Specifically & ndash; arabic nationality & ndash; indians, pilipino) !

I hate going to them because they are so rude and not profional at all and I don’t understand that the hr at emirates accept that! Thank god emirates make so much good money and I hope stays like that but the service should be more luxury then this! This is a complete disaster! These ladies didn’t have honestly the charisma to work there…even the uniform its not nice and I think they should stay with the old uniforms! Also the emirates building at sheikh zayed road got such a bad staffs (Most of them!

I believe that the customers service level in emirates should be better the singapore airline because my god, singapore airline are so nice and sweet (Men & women) I don’t understand what these western hr are bringing just anyone for small salary which is no problem but train and develop the person to better! I really hope this massage reach to the sheikh & ndash; ceo so they know that the people in the management take big salary and not really doing anything except wasting time.. I think they also should consider taking more uae nationals as this in united arab emirates!

I am really so upset about this because I used to remember everything good and nice about emirates and now things are changing to worse! Excuse my english if I wrote anything wrong because my mother language is arabic… what I am saying most of old emirates airline staffs are saying the same things..

Unfortunately, still in cyprus, they don't have any consumer authority to help customers. Most of travel agency such inta-sun travel agency cheat people and take advantage of people that traveling and even these kind of travel agency avoid to refund the money for the cancelltion of ticket. One of very famouse charlatan agency is inta-sun in limassol. One year ago, 2011, we bought two ticket destination to new zealand with return. Now, she deny to refund the ticket even the office of emirate in auckland recommended us the ticket is refundable.

We are from australia visiting the us. My husband and I along with our 12-day old baby were booked on last night's ek212 iah-dxb flight. My baby and I had a revenue ticket but my husband was holding an id90 ticket which was given to him by his brother who works for emirates. We took the chance of him travelling on id90 because the flight was very light with only one third of the seats booked (100+ seats empty)
We arrived at the airport 2.5 hours before the flight’s expected time of departure. Everything seemed alright at check-in, I even asked the staff if my husband can already check in since he’s holding an id90. The staff confidently said that they are already checking in staff as the flight is very light. We were given boarding passes and was told to board at 1800 so we went around george bush airport, did some last minute shopping and had a rest and bite first at the restaurant inside the airport because we were very tired having had only 2hours of sleep the night prior as we were busy packing our almost 400lbs of baggages.

At 1810, we approached the lounge to board, they took our boarding passes and gave us the small part passenger copy of the passes. We went through security and when we were already at the passenger boarding bridge near the aircraft door, a staff told us that they have to offload my husband because of & ldquo;cargo. & rdquo; the staff holding the radio saw that we had an infant, he told the other person on the radio but they still offloaded us. I kept asking the staff for help, I was almost begging them to let my husband fly with me, I asked them what else can we can do or if we can buy a revenue ticket for him but they still said no and that they have to close the flight. They asked me if I will still go if my husband is left behind, I told them that I cannot because I have a baby and over 50 lbs of hand carry baggages plus my husband wont have anyone to pick him up as our friend where we’re staying at was on duty until 01h00. The boarding staff told us to wait then another staff escorted us to belt 61 and told us our baggages will come out from there. I asked the staff if she can check again if we can still get on the plane, but she said that she cannot check because she does not have a radio and suggested that we go to the ticketing counter which we did but was told there’s no chance anymore because the flight was closed. She told us to just try again the next day.

So we were stranded at george bush airport with a 12-day old baby and almost 400lbs of luggage trying to figure out where will we stay for the night and how we’ll get a transportation from the airport who can take that much of luggage and with a car seat.

We completely understand the restriction of the discounted id ticket, however emirates should have had a little consideration and thought of the inconvenience they’re causing us. We are visitors in the us with a 12-day old infant and 400lbs of baggage, where did they expect us to stay? If they were going to offload my husband, they should have not checked us in or they should have told us earlier and not right before they close the flight so we still could have opted to by a revenue ticket and avoided the hassle they caused us.

I was suppose to have an important meeting to attend to in dubai today that I missed because of emirates’ inefficiency and inconsideration. It also cost us a lot more on cab and re-booking fees.

I remember on my way to houston from dubai a month ago, I was still heavily pregnant then, the flight was at 0900ish so I was at the airport very early. Emirates served their first meal only at lunch time which I thought was again a very poor service. They did not think that people would be at the airport early and may not have had breakfast yet.

During the dxb-iah flight, I fell asleep and when I woke up, I was starving and asked a crew for food, she told me that they already served the snacks an hour ago so she can’t give me food anymore. I had to go to the back and asked another crew for food, she gave me 2 small packets of crackers.

On another occasion, I flew to mauritius on emirates, on my way back to dxb, I asked a cabin crew for a pair of socks, she told me & ldquo;sorry but I am a crew for business class, you can ask an economy crew” I was very tired from my business trip then that I didn’t even bother to argue, I just used a blanket to cover my feet.

For an airline who claims to be award-winning, emirates’ standards and actual service is appalling. You are good at advertising but sorry to say that you do not have the goods to back it up. Your service is actually atrocious and certainly is inferior to that of your competitors like etihad, qantas, singapore airlines etc. We only fly emirates when we absolutely have no other choice.

Is emirates so desperate to earn profit that you fail to see the service aspect of the business? Of was it because we’re asians travelling on economy that we were not given consideration and priority?

I hope that this letter finds the desk of someone, if any, who still has the heart and right frame of mind. I will certainly circulate this on social networks and to my family and friends so that they will think twice before flying on emirates.

As for us, we will go to the airport again tonight and hopefully the emirates crew and dispatcher know what they’re doing and will do it efficiently and considerately.

I expect a call from your management staff to know what steps do you intend to do to improve your service.

From a very unhappy passenger
Mary cristaine monje-altera

I would like to make a complaint against emirates airlines which we had assumed to be the best airline considering other people's feedback. We have just completed our travel from india to dubai via emirates economy class where the flight was good. Our connection from dubai to los angeles was however an ordeal. On this 16 hour flight the service was atrocious ! The baby bassinet was requested before the food could be served but nothing happened, the crew went ahead and served us before bringing the bassinet as a result I had to balance my tray on top of my baby and some how managed to finish my meal and still there was no assistance from the crews side to clear my tray, this is not what we expect from one of the leading airlines. We had no option but wait until another flight attendant was reminded about the bassinet and then it arrived after one hour. After the bassinet arrived, we requested for baby food, that again took almost 45 minutes to appear, since it was a 16 hour flight we needed more baby food so I eventually got up myself and went to the galley to get the baby food, if we are going to tend for own services I don't know why we have crew on board for us, then to add to our so called excellent services we were given, one of the air hostesses was requested for hot water to make the child's milk, she topples it all over the aisle seat luckily it did not fall on the child, as I was seated on the window seat but she in turn got scalded. Finally before we could deplane at la we were not given the customs declaration form and had to, with a 9 months old baby, have to leave the immigration clearance line, fill the form and re-enter the line. The staff on board were completely unhelpful and not becoming of emirates. I feel that on board assistance for parents traveling with infants should be given as top priority and in this regard, your crew need upgrading or else emirates is going to lose a lot of customers. We are scheduled to fly back at the end of april and hope that there is no recurrence of such incidents and hope that the crew are more helpful.

This pertains to a complaint against emirates airlines. My dad had made a booking for my minor daughter (age 7 years) through an agent in kerala under booking no. Ek/k7m522. Although necessary information was about me (mother) who was supposed to receive her at airport, I wasn't called to confirm. Meanwhile, I had called up the helpdesk on two occasions to confirm about, everything was ok for the child to board. Although, initially my mobile wasn't updated, the same was done. Any prudent airlines, wouldn't call on a fax number to confirm instead would check through booking agent. I had also submitted my resident visa 5 days at the airport. On the previous day, I had also confirmed with the cal center, that everything was ok. On friday (23.03.12) my daughter was not allowed to board the flight as they hadn't received any message. My dad frantically called me from kochi airport and requested me to confirm about it. I rushed to the airport on friday morning. To my dismay, the helpdesk gave me a note, ok to board, please take it to the duty free shop nearby and fax it. Their basic courtesy, although the onus is of the airlines to help passengers, asked me to do so. Although I got it done, information was not received at the airport in kochi. Emirates airlines, vouches to be customer friendly but sad to experience the same. After pleading at the helpdesk, they finally realized my plight and started assisting me. Finally, my child was allowed to board. , at the last minute. Please note the booking was done on the 29.02.12

Now the question, is it the duty of emirates airlines to let us about the requirements.
When I had called the call center, the previous day, they confrimed to me that everything was ok except I just need to have a photo id to receive the minor. Please understand the passenger was a minor.

Why wasn't I given a call to confrim the things. If my mobile number was not updated, why wasn't it informed to the booking agent. Although, they clearly confirmed that everything was provided. Why should we fax to the call center that it is ok to board.. What is the role of airlines out here... This needs to be published as made well aware although emirates airlines speaks big of its organization, where do we customers stand? I am a small person... But I might make a lot of people think...

First, I was forced to buy a non-refundable return ticket from emirates to apply for the visa. On the way back from dubai, I came 2.5 hours before the flight. They asked me and another 16 people to wait till 1 hour before the flight, but closed the flight 1.15 mins before the departure. Mind you they pawned off by offering a compensation - 9 hours at an airport hotel + a free return ticket to dubai in the future, but I consider it useless and insulting provided that they ruined 2 days of my life (I arrived home at 2am on a working day, instead of 5pm the day before) and offered me something I don't need. They refused to provide a monetary compensation instead (As was the case with air france once) , refused to give me any contacts at the customer service I could talk to about the situation. I didn't get any upgrade, moreover, the seats we got had a broken entertainment system, flight attendants were ignoring our calls for 30 mins 2 times in a row when we were trying to find out whether it'd ever work.Net net, one of the worst experiences with an airline in my life.

After arriving home on monday 12/03/12 I noticed that one of my suit case zip puller and combination lock was missing it was the first time we had used it and it was a good quality case. The flight no. Was ek0037and our seat numbers were 9a and 9b from dubai to birmingham uk. The flight was delayed and we wear eagre to get home as we had an 1.5 hr drive which is why we didnt notice it at baggage claim, although I did check it for casing damage and I think you will agree that it will make it very difficult to operate the zip as it did when I opened it

Hi,
I've recently travelled from dublin ireland to hyderabad india via dubai. My 2 suitcases were checked in at dublin and to be collected in hyderabad, india. Both suitcases had number locks. Upon reaching my country and after collecting luggage, I noticed that one of suitcase's number lock was missing, and the loops through which the lock is put-in (Through the zippers) were broken. This suitcases consists of my mother's jewellery which is of 60 grams. I immediately went to the local authorities (Police near the airport) and filed and fir. I also contacted emirates and spoke to the director stating the same.

To my surprise, the second suitcase had the number lock on it, but the number to unlock it changed! Now tell me how on earth that's possible unless it was intentionally broken into?

The director of emirates india was in constant touch with me and got the zipper fixed and lock repaired (For free obviously) but there was no news about the jewellery. The case was then transferred to dubai as i'd come transiting from this city. I was finally informed by some lady they cannot reimburse me of the stolen jewelry because of some montreal act blah blah blah (A way to escape). They offered no compensation either. I went to india for a short trip most of which was pilgrimage.
On my journey to india, i'd purchased a watch on-flight and triple-checked with the staff whether I could return it if the person I was buying it for wasn't not happy with it. She guaranteed me that she would, however on my way back to dublin, the story was completely different. I was speaking with 5 different staff members who initially told me that they would reimburse. One said they can only reimburse 500 dirhams as the watch was 580 dirhams and that I could collect the balance at customer affairs in dubai. Another staff member came with the credit-card machine but told me that the machine wasn't working and that she would be back.

This time another member came and told me how much I would be getting back in euros and went away. Now another lady came and told me that they can only refund if there was something wrong with the product. I was gobsmacked with what she said as I heard so many different versions of the issue. I told her that when I purchased the watch, the lady who sold me guaranteed full refund if in original packing and what the new lady is saying is absolutely ridiculous. She told me that they cannot do anything. I was extremely angry and agitated as i'm a cardiac patient and my blood pressure shot through the roof in the plane. I was nearly making a racket. I asked this lady her name so that I have all the names of the staff I spoke to and that I would liaise with customer affairs of emirates. She denied giving her name and threatened me that if I wrote about her, she would write about me too! I said to her that I would be glad if she wrote about me as all the odds are against them.
Finally some decent staff lady came and promised that she would get the refund for me and that she herself would personally email customer affairs of emirates.
I came back to dublin on the 29th and only today I received an email from emirates about the refund and that I need to ship the item to them.

They said nothing about the lost jewellery and compensating me for all the hassle they'd caused that ruined my trip running around the police, emailing emirates india etc. I feel that technically I am eligible for some compensation for the extreme trouble/hassle emirates put me through and to face such arrogant on-flight staff.
Please suggest of any ideas that come across your mind as I cannot replace my mother's jewelry as it's more of a sentimental value rather than of monetary.
I have decided never ever I would travel by emirates. To support my case, my aunt's distant relative who're travelling from either to usa from india or vice-versa and had the exact situation where their locks were broken. Luckily in their case, they did not lose anything.
You might ask why I put the jewellery in the check-in baggage rather than in hand-baggage. The reason is this, i've never travelled by emirates before that too never via dubai but i've heard that people buy gold there and to avoid any hassle with customs about the already existing jewellery, I put it in the check-in baggage as I was pretty sure it would be safe that too with the locks. But just learnt the hard and burning lesson of not doing so and not to travel by emirates again.
I hope that this gives people some insight what they could face when travelling by emirates.

The second part of the story is, I purchased travel insurance through my local health insurance company called vhi (Ireland) and when I presented the case to them along with the emirates complaint number and the police fir, they turned back and told me that they can only look into issues of items stolen/lost belong to me but not entrusted to me! You see, there are so so many loopholes in the system. I fought with them and said that technically whatever belongs to my parents is mine! But they denied it.
So I was royally cheated by both emirates and vhi and beware when purchasing travel insurance from vhi..

Again and help/pointers to support my case would be very helpful.

Thank you for listening.
Best regards,
Bharath

Dear sir,
My name is mr amjad ali
I used emirates airline for traveling from cairo to islamabad on 20-21 feb 2012
When I reached at islamabad airport I didnot found my lugage
I complaint to your staff and filled the inventry form
Now your staff member says come tomorrow and tomorrow I came to your office inislamabad for 8 time
But they donot give me my lugage
And now they say wait for 30 day I already spend 15 days in islamabad but still no result
Sir,
I am very upset and ur staff trying to disturbe me
What kind of staff you have at islamabad airport
Plz do me a fever and solve my problem
My detail are here

Name : mr amjad ali
Pp : cy1793792
Ek : 616
Refrence no : 31189

[protected]@yahoo.com

Booking confirmation

After booking two tickets to dubai from cochin and went to collect before the expiry date officials out there refused to issue the ticket on the mentioned rate. The answer was simple we can’t do anything you do whatever you want to... But can book new ticket but the rate will be not same... Please help to educate these officials if they don’t know what they are talking about... Detials of the booking is given below

Dear mrs. Joseph
Thank you for making your booking on-line with emirates.com, below are the details of your itinerary.

Important information about your tickets for this booking.

You have opted for ticket collection at your local emirates office. Your tickets must be paid for and collected before 20:00 hrs on thursday, 01 mar 2012, local time in cochin (Kochi) , india. Failure to do so will mean that the booking is automatically cancelled on expiry of the time limit. Please ensure that you visit the town office during the days and working hours specified.

Please review your booking terms and conditions. If you have any queries about your booking please click here to view our help section and the contact details for your local emirates office.

We hope you have a pleasant journey and look forward to taking care of your travel bookings in the future.
Best regards
Emirates

Booking reference eddd4f
Your fare conditions are in adobe pdf format.
Click here to download and install adobe pdf reader if you do not already have it.
Summary of charges
Service description cost
Flight 1 passenger, economy, skywards saver fare inr 21919.00
Total price in india rupees total inr 21919.00
Flights
Departing30 mar 12cochin (Kochi) , india to dubai, united arab emirates
Flight depart / arrive time airport duration / stop class / aircraft
Ek0533 fri 30 mar 12 04:20 kochi international airport (Cok) 3hr 45min
0 stops economy
Boeing 777-200
Fri 30 mar 12 06:35 dubai international airport (Dxb)
Returning26 may 12dubai, united arab emirates to cochin (Kochi) , india
Flight depart / arrival timeairportduration / stopsclass / aircraft
Ek0532 sat 26 may 12 21:35 dubai international airport (Dxb) 4hr 00min
0 stops economy
Boeing 777-200
Sun 27 may 12 03:05 kochi international airport (Cok)
Manage this booking
Save time at the airport by entering your advanced passenger information
Passengers
Passenger 1 - mrs. Jayamol joseph
Passport information not applicable
Contact information [protected]@hotmail.com
Frequent flyer number not applicable
Miles 1700 skywards miles + any applicable tier bonuses | 1700 tier miles

Payment and delivery information
Flight ticketing and billing
Ticketing option
Local emirates office
Billing address
Na
Payment
Na
Credit card number
Na
Expiry date na terms and conditions online booking terms & conditions

I have received an appointment letter from emirate airlines and sun-link travels and tour international agency uk. I had received also a copy of the terms of agreement. Kindly sort it out if it is genuine?
This is the copy of the appointment letter/term of agreement
This is to put to your notice that you have been short listed on the ongoing employment offer of emirates airline group united kingdom.
Attached herewith are your:

Appointment letter/terms of agreement which you are to read very well, accept by printing and signing same and send to the traveling agency address below for the acquisition of your traveling documents.

Emirates airline group
Terminal 2 departures hall
Manchester airport
Post code m90 4qx, uk.
Tel: +[protected]
Fax: +[protected]

Success letter

Attention: nina ricci l. Somera

We refer to your earlier forwarded application for job engagement with relations to the emirate airline group uk and job reference number: eag/gfp/uk112-12.

On the above subject matter, the eag management hereby congratulates you on your successful emergence based on detailed recruitment by our official recruitment consultants; the eag recruitment services.

Further details are as follows:

Job designation / position: administrative assistant

Salary: gbp 8, 920.00 (Eight thousand nine hundred and twenty pounds only) monthly/take-home (After tax) , sterling or euros equivalent depending on home country and currency preference.

Your entiled / emoluments to below benefits

1. Five bedroom flat duplex (Single and family status)
2. Free medical care & travel insurance
3. 10 days leave / break / vacation after every 90 working days
4. Flight fares (Air tickets throw and flow)
5. Free education scheme to expatriates children/family
6. Free toyota camry 2009 model for your work.
7.100% security both in the working place / housing unit

Job location: terminal 2 departures hall, manchester airport, post code m90 4q, uk.

Start date: you shall be expected to resume on site on the 26th of march 2012.

Herein, you have been forwarded employers’ prototype of contract terms and conditions via e-mail (Attached) for your perusal and digest; on your satisfaction and agreement with terms and response, you shall be expected to start your job processes and will be sent hard copy of contract document through the dhl courier services for endorsement via the united kingdom immigration services after procession of your traveling papers.

Job proceeding/requirement:
You shall be required to furnish us with your valid united kingdom residence and work permits papers on or before the 12th of march 2012 as a proof of readiness to join the eag project team in the due time as stipulated above for your job resumption with the eag in united kingdom and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the eag in united kingdom.

All employees successfully screened and recruited for the eag" (And not presently possessing a valid united kingdom residence and work permits clearance papers) shall be expected to personally incur all expenses as shall be related to the processing, procurement and acquisition of their necessary permits clearance papers with the sun-link travels & tour int’l agency uk and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than five (5) working days after submission of employee’s expense report and receipts.

The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents (Flight tickets) , immunizations etc. Reimbursements shall be made before employee’s embark on journey not later than five (5) working days after submission of employee’s expense report and receipts, this after the acquisition of relevant traveling from the sun-link travels & tour int’l agency uk / internal affairs ministry here in united kingdom.

However, for expatriate services employees who do not presently posses their valid united kingdom residence and work permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the sun-link travels & tour int’l agency uk here in united kingdom.

Sun-link travels & tour int'l agency uk
39/7 gloucester street.
G57 manchester-united kingdom
Email: [protected]@sunlinktravelstour.com
[protected]@sunlinktravelstour.com
[protected]@live.com
[protected]@yahoo.com
Phone: +[protected]
Contact person: mr. Alex brown
Head of visa/permits operations

Note that all united kingdom based employees' are to report personally to our office with identification materials for signing and collection of hard copy of their contract documents. This is in line with the expatriate statuary law of united kingdom in compliance with the u. N. Terrorism act. Find attached for other necessary related details of job.

Congratulations on your success,

Dr. Walker morgan
Emirate airline group, united kingdom
Human resources manager,
Expatriate technical support services,
Eag, united kingdom
Email address: [protected]@flyemiratesairs.com
[protected]@hotmail.com
Website:www.Flyemirateairlines.com

Signed and approved by.

_______________________ _________________________
Employee signature.
Signed and accepted

Emirates airline group
Terminal 2 departures hall
Manchester airport
Post code m90 4qx, uk.
Tel: +[protected]
Fax: +[protected]

Terms of agreement

For carrying out expatriate technical support services

Provision in the emirates airline group in
United kingdom.

Between emirates airline group and employee

Expatriate technical services provision for the eag agreement

This agreement is made this 23rd day of february 2012, between eag incorporated under the laws of united kingdom (Hereinafter called eag which expression shall where the context so admits include its successors-in-title and assigns) of the one part and eag recruitment services; with registered head office at united kingdom complex, terminal 2 departures hall, manchester airport, post code m90 4q, uk. As first party (Hereinafter referred to

Specifically as employee and_____________________________________________as second party and hereinafter jointly called "employee of the other party; whereas:

Article 1:

Eag desires to secure the services of a competent employee to provide expatriate environmental services and others as specified to first party employee.

1.1 employee represents to eag; that it has the technical competence necessary for carrying out all the services, duties and obligations specified in this contract on the part of the employee to be assumed and performed and has agreed to carry out the same in accordance with the terms and conditions hereinafter set forth.

Article 2: contract period

The contract period shall be for contract duration: the contract shall last for duration of (24) consecutive months; two (2) years and could be renewed only if employer is satisfied with employee's services.

Article 3: fees for services and terms of payments

3.1 eag shall pay employee on satisfactory performance of the services stated in article 1, through 1st party employee the sum of gbp 8, 920.00 (Eight thousand nine hundred and twenty pounds only) monthly/take-home (After tax) , sterling or euros equivalent depending on home country and currency preference.

3.2 eag shall pay for services rendered in article 1 by cheque presented on a monthly basis at the rate stated in article 3.1.

3.3 payments of undisputed invoices will be made by eag to the employee monthly.

3.4 eag shall pay all of the fees in article 3.1 in us pounds or euros, pounds equivalent depending on employees’ home country and shall be paid; 75% to an offshore account provided by the employee and 25% locally here in united kingdom for the employee domestic and daily usage.

3.4 (A) all employees successfully screened and recruited for the eag " (And not presently possessing a valid united kingdom residence and work permits clearance papers) shall be expected to personally incur all expenses as shall be related to the processing, procurement and acquisition of their necessary permits clearance papers with the sun-link travels & tour int’l agency uk and shall be duly reimbursed and will be substantiated with receipts and the employer will reimburse the employee not later than five (5) working days after submission of employee’s expense report and receipts.

3.4 (B) the employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents (Flight tickets) , immunizations etc. Reimbursements shall be made before employee’s embark on journey not later than five (5) working days after submission of employee’s expense report and receipts, this after the acquisition of relevant traveling papers through sun-link travels & tour int’l agency uk / internal affairs ministry in united kingdom.

3.4 (C) employer for each intercontinental trip shall pay gbp3, 530. 00 flat rate travel/entertainment allowance to employee. Travel shall be by business class/first class. However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the period/time of purchase.

3.4 (D) employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee while employee shall bear all expenses of securing his/her united kingdom valid residences/work permit papers and shall be dully reimbursed before embarking on the trip to united kingdom.

3.5 confirmed employees:

Confirmed employees are those employee’s that have successfully acquired and forwarded his/her necessary permits clearance papers to the employers’ management-duly certified by the sun-link travels & tour int’l agency uk / federal ministry of foreign affairs of united kingdom). Then they shall be entitled to article 3.0-3.4 & 7.0 below.

3.6 other benefits

. Quality single or family housing in company community.
. Personal effects shipment and excess baggage allowances.
. Access to some of the finest social and recreational facilities in united kingdom.
. Free medical care in united kingdom for you and your family for contract duration.
. Excellent educational assistance benefits with family status contracts.
. Complete meals also for you and your family as deemed appropriate.
. Life insurance policy for contract duration.
. Maximum and efficient security both in work place and housing community.

Computer resources: laptop computer, 1.6 ghz processor, 256 mb ram, 24xcd-rw, 30gb hard drive, floppy drive, integrated network adapter, internal 56k modem, spare battery and necessary software. Full time internet access is also made available

Phones: the employer will provide each employee with one (1) landline and one (1) mobile telephone. This shall have a reasonable credit limit application per month.

Local transportation: free toyota camry 2009 model shall be fully provided for employee and family by employer.

Adequate private office space in a conducive and comfortable work environment shall be provided for each employee.

Employees’ shall be authorized three (3) times paid vacation during the term of the contract, to be used at the employees & lsquo;discretion after duly informing and receiving approval from employer’s management. Employer will pay for travel expenses and flat rate travel allowance of gbp2, 520.00.

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family

The first monthly salary shall be paid in advance before employee embarks on journey to assume duty. (This is after employee must have acquired and forwarded his/her necessary permits clearance papers to the employers management-duly certified by the sun-link travels & tour int’l agency uk / federal ministry of internal affairs of united kingdom) , it shall also be accompanied with re-imbursement.

This is to enable employee settle all domestic needs before travel as such no excuses will be entertained on assumption of duty relating to default. All payment of salary after assumption of duty in united kingdom shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in united kingdom.
This is in line with the federal republic of united kingdom expatriate financial statutory laws. Expatriate shall also be liable to pay 10% of salary as withholding tax to the relevant authority in united kingdom.

The contract shall last for duration of (24) consecutive months; two (2) years and could be renewed only if employer is satisfied with employee's services.

Prior to resumption as inscribed above, you shall be required to furnish us with your valid united kingdom residence/work permits papers (With the sun-link travels & tour int’l agency uk) on or before the 12th of march 2012 as a sign of readiness to enable you receive all your due entitlements / emoluments prior to resumption of duty to enable you settle all domestic necessities before embarking on project trip and avoidance of excuses leading to delays on your side.

Article 4: general administration and management/other benefits

4.1 unless otherwise stated in a superseding document, the contract administrator of eag; shall maintain general administration and management of the project and all progress reports should be addressed eag; to him.

Article 5: assignment

5.1 the employee shall not assign or transfer any or all of its rights, responsibilities or obligation under this agreement without the prior written consent of eag, which consent shall not be unreasonably withheld. However, eag shall be entitled without such consent to assign the transfer of any or all of its rights, responsibilities, obligations and liabilities under this agreement to any affiliate of eag or its co-venturer subject to prior written notification.

Article 6: indemnity

The employee agrees to indemnify and hereby indemnifies eag in respect of all third party claims arising from the performance of this contract.

Article 7: force majeure

7.1 not withstanding any thing herein stated, neither party should be considered in default in the performance of its obligations under this agreement as a result of force majeure.
The term "force majeure" shall include but not limited to act of god, war, nation wide strike, lockout, riot and civil commotion. A strike or lockout embarked upon by only the employee’s personnel shall not be deemed to be included in this term.

7.2 if an interruption of work occurs as a result of "force majeure" for up to seven (7) days, 70% of the basic daily fees shall be paid as standby.

However, if such suspension results in employee not being able to perform its duties for more than seven (7) days, then eag may at its option elect to continue the implementation of this agreement at adjusted standby rates to be negotiated by eag and employee or to terminate the contract.

Article 8: termination

8.1 this agreement may be terminated: -
(I) if the services stated in article 1 and are not rendered satisfactorily.
(Ii) if the duration of the agreement stated in article 2 expires and no extension has been given.
(Iii) under force majeure as stated in article 7.0

Article 9: default of employee

9.1 in the event of default by employee or non-compliance by employee with the terms and conditions of this agreement, eag shall give notice to employee specifying areas of default and employee shall have ten (10) calendar days to rectify to eag satisfaction, the said default (S). If employee does not rectify to eag satisfaction, the said default (S) within ten (10) days of receipt of the notice, eag may proceed with termination of this agreement subject only to settlement of all payments due and outstanding at the time of termination.

Article 10: addresses for notice

All notices and other communication required to be given hereunder by one party to the other shall be in writing and shall be sufficiently given if sent by email, post, and faxed or delivered by hand to the addresses hereunder.

In case of eag: head office:
Emirates airline group
Terminal 2 departures hall
Manchester airport
Post code m90 4qx, uk.
Tel:+[protected]
Fax: +[protected]
E-mail: [protected]@flyemiratesairs.com
[protected]@hotmail.com
Website: www.Flyemirateairlines.com
Notice shall be deemed to have been properly given if delivered by email, hand or registered post, fourteen (14) days after dispatch or postage.

Article 11: entire agreement

This agreement embodies the entire understanding of the parties hereto and any prior representation or arrangements are hereby superseded.

Article 12: attestation

As witness, the hands of the duly authorized representatives of the parties, the day and year first above written;

Signed and delivered for and on behalf of: emirate airline group uk by:

Dr. Walker morgan
Signature:

The human resources and recruitment project administrator
Emirate airline group uk
Head of recruitment operations

Agreed and signed by:

_______________________________________
Employee signature

You are advised to sign and send the appointment documents as an attachment to the sun-link travels & tour int'l agency (Sta) through the email below and contact phone number because:

* we have agreement with the sun-link travels & tour int'l agency (Sta) to assist all our employees especially so that it will be easier for them. So that there will be no need of transferring of documents illegally by the company or the employee.

*the documents that are needed for any employee to work in united kingdom should come from the uk immigration here in uk through the help of the sun-link travels & tour int'l agency (Sta).

Scan and send the soft copies of appointment letters and the signed agreement letter to:

Sun-link travels & tour int'l agency uk
39/7 gloucester street.
G57 manchester-united kingdom
Email: [protected]@sunlinktravelstour.com
[protected]@sunlinktravelstour.com
[protected]@yahoo.com
Phone +[protected]
Contact person: mr. Alex brown
Head of visa/permits operations
Once again, congratulations as we look forward in seeing you achieve your career with emirates airline group uk.

Thanks and have a nice day.

Contact: dr. Walker morgan
Head of recruitment services.
Emirates airline united kingdom.
Human resource department
Tel: +[protected]
E-mail:[protected]@flyemiratesairs.com
[protected]@live.com
Website: http://www.Flyemirateairlines.com

Having booked a flight for myself and my two children (2 and 4) from riyadh to dubai I unfortunately missed the outbound portion through no fault of my own. I re-booked on another airline and expected that I would use the inbound portion on my return.
Returning I arrived at the terminal 3 dubai in time to catch the flight although a little late. However at the check in desks there were only two open and I was kept waiting for 30 minutes. No assistance for the check in queue just wait until a free space at the desk. Needless to say when I got to the desk they told me the flight had closed 5 minutes before. Of course I complained about being kept waiting only to be told that my booking had been cancelled several days before due to no show on the outbound portion from riyadh. I was devastated. With two young children and luggage stuck in dubai airport. I was told to go to the customer service desk to get on next flight early morning 01:55. The customer service desk was a joke!. The emirates representative could not have been more surly and unhelpful if he had tried. I was told that the next flight was full (middle of the night weekday to riyadh?) and same for next four days. No smile no helpful advice - no customer service whatsoever!
I have applied for a refund with emirates and will be feeling a bit better if I get one but not expecting too much.

I have booked my return flight with fly dubai a much better caring airline that does not have most of its staff wandering around a cavernous terminal looking like they are on holiday rather than working for a living like some of us.

I and my family, my parents and friends will never fly emirates again even if they are offering the best deal in town !

Rotten customer service...