Emirates
Reviews and Complaints

Job ref: e.a.g/ttp/uk448-10
Client/employer: e.a.g (emirate air line group) uk
Labour consultant: click jobs
Recruitment agency: howard recruitment service

Attn; applicant,

This is to inform you that emirate airline group uk is presently recruiting new qualified workers in to the under listed departments;

Howard recruitment is a recruitment agency that specializes
In career placement for professionals engaged in the said
Sector. interestingly, most of our clients are not
Actively looking for a new job, but are keen to consider
The right opportunity based on the current accreditation
In their individual careers.

We strives to recruit and retain the best and brightest in
A variety of exciting and challenging fields. each year,
Emirate airline group united kingdom discovers these
Talents from amongst the local and overseas graduates. in
Tandem with our continuous business growth, we carry out
Regular talent search exercises to meet our increasing
Human resource needs. at present, emirate airline group
United kingdom has a workforce of more & nbs p; than 30, 000
Operating in more than 30 countries the world over.

This number represents 28 nationalities with varying
Capabilities, knowledge and skills to undertake various
Upstream and downstream projects in a variety of
Geographic and business environments. emirate airline
Group united kingdom offers occupational mobility along both the technical or managerial tracks and ample opportunities for learning and growing. a career with emirate airline group united kingdom means unleashing your trust potential.

On this note, we have confirmed your cv/resume, at
(click jobs) and in the below mail you will find the
Benefits giving to you by our company.

Below are the benefits:

1. five bedroom flat duplex (single and family status)

2. free medical care & travel insurance

3. 10 days leave / break/ vacation after every 90 working
Days

4. flight fares (air tickets throw and flow)

5. free education scheme to expatriates children/family

6. free toyota camry 2008 model for your work.

7.100% security both in the working place/ housing unit

More information, kindly answer the below questions, so that we can re-confirm the details we found in your resume/cv at our recruitment, the details wanted are;

Full name: ...

Current location: ...

Nationality: ...

Current employer: ...

Current designation/post: ...

Previous designation/post: ...

Current monthly/annual salary ...

Expected monthly/annual salary ...

Mobile/telephone number: ...

Note: answer the above questions in your reply message and also attached a copy of your updated cv/resume, so that we can make the final examination and send you an offer of employment soft copy and further information, as to enable you to preview and accept or
Decline.

So kindly reply us with your cv / resume to the below email for our confirmation to enable us to proceed regarding to employ you in
Our organization. [protected]@rock.com

Note;upon the receipt of your cv/ resume, it shall be
Forwarded to our screening department of the company emirate airline group for proper screening and verification, you shall be contacted
If successful after the screening and the soft copy of your appointment letter will be sent to you immediately .

Also note that there will be no telephonic or online
Interview as the company will be following the principles
Of the british expatriate policy. in this regards,
Appointment will be given based on the qualification on
Your cv/resume as such is the final conclusion of the
Authority.

Reason based on the fact that there may be ill and
Non-excellent interview as the applicant is not being
Interview physically but make sure all the information’s in
Your cv is correct. if the applicant is successful, he or
She will also enroll on a two weeks job elaboration and
Specification workshop as regard the job responsibility/designation which will be given due to the difference in expatriate policies between the expatriate country and great britain. we will not write to you if your cv/ resume do not match
Our criteria.

We looking forward to hearing from you

Regards:

Mr. paul smith
Howard recruitment inc

Dear sirs,

Its very surprising to know about the simple excuse on my registered complaint.

My complaint was not justified correctly, your customer affairs has just tried to close my file : dxb/x/mt/130110/6683074

Therefore may I kindly request the responsible person in charge to take up this file for clarification ?

If for any further questions, please do not hesitate to contact me directly. My details can be seen on the above mentioned file.

Many thanks & kind regards

Sudharshan

Zurich

I would like to highlight some of facts about how the airliner Emirates handles the customers. Whenever I travelled on this airlines I had problems. So I thought I'll tell the whole world about this dirty company's practices and have a bunch rascal mallu employees (Exceptions are there).

I was travelling from Bangalore to US. I was asked to provide the destination address. Fortunately I had booked a hotel the previous night to mention the address. Just imagine if a person didnt have the address. The representative first asked me to provide address without which he cannot check in. I gave the address. Then he asked me to provide zip code and phone number of the destination. I could not provide it as I did not remember. The ### at the counter said he cant allow to check in as I do not have the zip code and phone number. The US postal works if just the address, city & state is mentioned. The US immigration at the port of entry do not ask for zip code and phone number (In fact there is no place holder for zip code !), but this son of ### of emirates doesnt allow me to check in because there is no zip code and phone. The reason he mentions is his system doesnt allow without the zip code and phone. A dumb system for dumb heads and a dumb airways. Is this US regulations, not at all? Either the emirates system is built by phsycos or the airlines themselves have created this unrealistic reqiurements so that it causes inconvinience to the customers. This person at the check in counter was rude, adamant and arrogant. He did not know how to talk to customers. His language was bad. This reflects his education and upbringing. He was from Kerala and emirates employs such ediots because they work for small salary and may be there are people in emirates who refers only such people. Truly this arilines is of poor standards and is unfit to be a global carrier.

Fortunately there was another employee with common sense who helped me to find the information and was courteous.

I had similar experiences with emirates whenever I travelled. Once while I was travelling from US to India, the US bound flight was delayed by half hour. The connecting flight had left by the time I reached Dubai. The emirates employees at the customer service mentions that it was my mistake for the delay in boarding and that I should have come early ! How could the emirates employee talk this way when it is not the customers mistake? It was again the people from kerala who were talking in a rude and arrogant way. They would talk gently with a white person, but not with Indians? What a rediculous way of handling customers ! Finally after several arguments from several passengers they gave us a flight which was 8 hrs ahead of schedule. We had wait in the airport.

The emirates overbook the tickets and make the customers wait for a long time at the check in counter. Once I had a confirmed booking but still I was asked to wait in Dubai airport till the last minute. It was again a arrogant mallu at the counter. He would give the seats for whites, but not me.

I had several bad experiences with this rediculous airlines and WOULD NOT RECOMMEND THIS AIRLINES FOR TRAVEL. Do not travel in this airlines. There are several other airlines who are hungry for business and better cusomer service.

Emirates airline group,
Terminal 2 departures hall
Manchester united airport,
Post code m904qx, england,
United kingdom

airline group uk

Job ref #: eag-68/29674

Attention: pradeep t.dube.

article 1: consulting personnel:

Hence, emirates airline group, united kingdom, seek to employ your services as an expatriate. secretary manager. for the provision of expatriate services as stipulated in the following acts in this document. this contract document embodies the approved terms for the purpose of this contract.

Article 2: job commencement/location:

The work location will be within the work metropolis of emirates airline group, united kingdom.
You shall be expected to appear on site on the 5th day of may 2010.(twenty days after submission of your traveling documents) and to report immediately to the human resource (hr) department/contact center department manager upon arrival to conclude prospects of screening and other logistics.

Article 3: salary indication:
You will be eligible to receive gbp £12, 920.00 (twelve thousand nine hundred and twenty pounds) –basic (tax exclusive) monthly. work time shall be 40 hours work week for the twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. salary and contract period shall also be liable to increments with time and employees' official promotions and position in service.

Article 4: allowances/entitlements:

Hazard/inconveniences: gbp £360 (monthly)
Car maintenance: gbp £625 (monthly)
House & furnishings: gbp £5, 000 (yearly)
Entertainment & recreation: gbp £285 (monthly)
Travel & events: gbp £550 (monthly)

article 5: paid leave period/travel:
All employees are entitled to 2months paid leave which can be taken once at a time or 2weeks apart one different period. all employees will receive gbp 4, 805.00 take home for each leaves period. employer for each inter-continental trip shall pay gbp

1, 720.00 flat rate travel/entertainment allowance to employee. travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

Cost shall be substantiated and shall be the rate charged at the period/time of purchase. employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
Article 6: upfront salary payments:
The first two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. this is to enable consultants settle all domestic needs before travel. as such no excuses will be entertained on assumption of duty relating to default. employees (expatriates) are to note that 1 month upfront salaries are paid as soon as employees submit their uk valid papers works and residence permit here in london and submit it to the human resources department.
All payment of salary after assumption of duty in london shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in london. this is in line with the london expatriate financial statutory laws.

article 7: feeding and accomodation:
All employees are expected to reside at the company’s staff estate. there are single bed-room and flat options for employees to choose from. employees are entitled to take meals free of charge at the general staff canteens. dietary options, customized cooks and dieticians are available options.
article 8: medical expences:

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

article 9: safety and security:
Safety and security of personnel (local/foreign) and facilities on job locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. all operations on job location are designed to adhere strictly to the health safety and environment (hse) policy. all expatriates are entitled to a free and mandatory safety courses on job locations to be delivered by qualified safety and environment experts.

article 10: telecommunication and internet facilities.
Laptop computer, intel pentium m processor, 1 gb ram, 48xcd-rw, 20gb hard drive, floppy drive, integrated network adapter, internal 86k modem, spare battery and necessary software’s. 24 hours internet access is also available. the company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.
article 11: aquisation of workpermit/ visa.
You shall be required to furnish us with your valid residence, work permits and visa with the emirate travels agency; to nable you work legally with the emirates airline group on or before the 15th april 2010, as a proof of seriousness to join the emirates airline group, uk. note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.

Contact below:
Continental traveling agency
56 yorkshire avenue-lancashire
Gb0098 manchester - uk
Email: [protected]@yahoo.co.uk or [protected]@live.com
Phone: +[protected]
Contact person: dr.morgan smith
Head of visa/permits operations.

Date of approval 31-03-2010
Date of joining 5-5-2010

---------------------
Signed,
Terry johnson
Human resources manager.
Emirates airline group terminal 2 departures hall
Manchester airport united kingdom post code m90 4qx
E-mail: [protected]@emiratesairline-groups.com or
Phone: +[protected]

Emirates airline group,
Terminal 2 departures hall
Manchester united airport,
Post code m904qx, england,
United kingdom

airline group uk

Job ref #: eag-68/29674

Attention: pradeep t.dube.

article 1: consulting personnel:

Hence, emirates airline group, united kingdom, seek to employ your services as an expatriate. secretary manager. for the provision of expatriate services as stipulated in the following acts in this document. this contract document embodies the approved terms for the purpose of this contract.

Article 2: job commencement/location:

The work location will be within the work metropolis of emirates airline group, united kingdom.
You shall be expected to appear on site on the 5th day of may 2010.(twenty days after submission of your traveling documents) and to report immediately to the human resource (hr) department/contact center department manager upon arrival to conclude prospects of screening and other logistics.

Article 3: salary indication:
You will be eligible to receive gbp £12, 920.00 (twelve thousand nine hundred and twenty pounds) –basic (tax exclusive) monthly. work time shall be 40 hours work week for the twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. salary and contract period shall also be liable to increments with time and employees' official promotions and position in service.

Article 4: allowances/entitlements:

Hazard/inconveniences: gbp £360 (monthly)
Car maintenance: gbp £625 (monthly)
House & furnishings: gbp £5, 000 (yearly)
Entertainment & recreation: gbp £285 (monthly)
Travel & events: gbp £550 (monthly)

article 5: paid leave period/travel:
All employees are entitled to 2months paid leave which can be taken once at a time or 2weeks apart one different period. all employees will receive gbp 4, 805.00 take home for each leaves period. employer for each inter-continental trip shall pay gbp

1, 720.00 flat rate travel/entertainment allowance to employee. travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

Cost shall be substantiated and shall be the rate charged at the period/time of purchase. employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
Article 6: upfront salary payments:
The first two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. this is to enable consultants settle all domestic needs before travel. as such no excuses will be entertained on assumption of duty relating to default. employees (expatriates) are to note that 1 month upfront salaries are paid as soon as employees submit their uk valid papers works and residence permit here in london and submit it to the human resources department.
All payment of salary after assumption of duty in london shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in london. this is in line with the london expatriate financial statutory laws.

article 7: feeding and accomodation:
All employees are expected to reside at the company’s staff estate. there are single bed-room and flat options for employees to choose from. employees are entitled to take meals free of charge at the general staff canteens. dietary options, customized cooks and dieticians are available options.
article 8: medical expences:

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

article 9: safety and security:
Safety and security of personnel (local/foreign) and facilities on job locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. all operations on job location are designed to adhere strictly to the health safety and environment (hse) policy. all expatriates are entitled to a free and mandatory safety courses on job locations to be delivered by qualified safety and environment experts.

article 10: telecommunication and internet facilities.
Laptop computer, intel pentium m processor, 1 gb ram, 48xcd-rw, 20gb hard drive, floppy drive, integrated network adapter, internal 86k modem, spare battery and necessary software’s. 24 hours internet access is also available. the company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.
article 11: aquisation of workpermit/ visa.
You shall be required to furnish us with your valid residence, work permits and visa with the emirate travels agency; to nable you work legally with the emirates airline group on or before the 15th april 2010, as a proof of seriousness to join the emirates airline group, uk. note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.

Contact below:
Continental traveling agency
56 yorkshire avenue-lancashire
Gb0098 manchester - uk
Email: [protected]@yahoo.co.uk or [protected]@live.com
Phone: +[protected]
Contact person: dr.morgan smith
Head of visa/permits operations.

Date of approval 31-03-2010
Date of joining 5-5-2010

---------------------
Signed,
Terry johnson
Human resources manager.
Emirates airline group terminal 2 departures hall
Manchester airport united kingdom post code m90 4qx
E-mail: [protected]@emiratesairline-groups.com or
Phone: +[protected]

Emirates airline group,
Terminal 2 departures hall
Manchester united airport,
Post code m904qx, england,
United kingdom

airline group uk

Job ref #: eag-68/29674

Attention: pradeep t.dube.

article 1: consulting personnel:

Hence, emirates airline group, united kingdom, seek to employ your services as an expatriate. secretary manager. for the provision of expatriate services as stipulated in the following acts in this document. this contract document embodies the approved terms for the purpose of this contract.

Article 2: job commencement/location:

The work location will be within the work metropolis of emirates airline group, united kingdom.
You shall be expected to appear on site on the 5th day of may 2010.(twenty days after submission of your traveling documents) and to report immediately to the human resource (hr) department/contact center department manager upon arrival to conclude prospects of screening and other logistics.

Article 3: salary indication:
You will be eligible to receive gbp £12, 920.00 (twelve thousand nine hundred and twenty pounds) –basic (tax exclusive) monthly. work time shall be 40 hours work week for the twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. salary and contract period shall also be liable to increments with time and employees' official promotions and position in service.

Article 4: allowances/entitlements:

Hazard/inconveniences: gbp £360 (monthly)
Car maintenance: gbp £625 (monthly)
House & furnishings: gbp £5, 000 (yearly)
Entertainment & recreation: gbp £285 (monthly)
Travel & events: gbp £550 (monthly)

article 5: paid leave period/travel:
All employees are entitled to 2months paid leave which can be taken once at a time or 2weeks apart one different period. all employees will receive gbp 4, 805.00 take home for each leaves period. employer for each inter-continental trip shall pay gbp

1, 720.00 flat rate travel/entertainment allowance to employee. travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

Cost shall be substantiated and shall be the rate charged at the period/time of purchase. employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
Article 6: upfront salary payments:
The first two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. this is to enable consultants settle all domestic needs before travel. as such no excuses will be entertained on assumption of duty relating to default. employees (expatriates) are to note that 1 month upfront salaries are paid as soon as employees submit their uk valid papers works and residence permit here in london and submit it to the human resources department.
All payment of salary after assumption of duty in london shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in london. this is in line with the london expatriate financial statutory laws.

article 7: feeding and accomodation:
All employees are expected to reside at the company’s staff estate. there are single bed-room and flat options for employees to choose from. employees are entitled to take meals free of charge at the general staff canteens. dietary options, customized cooks and dieticians are available options.
article 8: medical expences:

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

article 9: safety and security:
Safety and security of personnel (local/foreign) and facilities on job locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. all operations on job location are designed to adhere strictly to the health safety and environment (hse) policy. all expatriates are entitled to a free and mandatory safety courses on job locations to be delivered by qualified safety and environment experts.

article 10: telecommunication and internet facilities.
Laptop computer, intel pentium m processor, 1 gb ram, 48xcd-rw, 20gb hard drive, floppy drive, integrated network adapter, internal 86k modem, spare battery and necessary software’s. 24 hours internet access is also available. the company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.
article 11: aquisation of workpermit/ visa.
You shall be required to furnish us with your valid residence, work permits and visa with the emirate travels agency; to nable you work legally with the emirates airline group on or before the 15th april 2010, as a proof of seriousness to join the emirates airline group, uk. note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.

Contact below:
Continental traveling agency
56 yorkshire avenue-lancashire
Gb0098 manchester - uk
Email: [protected]@yahoo.co.uk or [protected]@live.com
Phone: +[protected]
Contact person: dr.morgan smith
Head of visa/permits operations.

Date of approval 31-03-2010
Date of joining 5-5-2010

---------------------
Signed,
Terry johnson
Human resources manager.
Emirates airline group terminal 2 departures hall
Manchester airport united kingdom post code m90 4qx
E-mail: [protected]@emiratesairline-groups.com or
Phone: +[protected]

Emirates airline group,
Terminal 2 departures hall
Manchester united airport,
Post code m904qx, england,
United kingdom

airline group uk

Job ref #: eag-68/29674

Attention: pradeep t.dube.

article 1: consulting personnel:

Hence, emirates airline group, united kingdom, seek to employ your services as an expatriate. secretary manager. for the provision of expatriate services as stipulated in the following acts in this document. this contract document embodies the approved terms for the purpose of this contract.

Article 2: job commencement/location:

The work location will be within the work metropolis of emirates airline group, united kingdom.
You shall be expected to appear on site on the 5th day of may 2010.(twenty days after submission of your traveling documents) and to report immediately to the human resource (hr) department/contact center department manager upon arrival to conclude prospects of screening and other logistics.

Article 3: salary indication:
You will be eligible to receive gbp £12, 920.00 (twelve thousand nine hundred and twenty pounds) –basic (tax exclusive) monthly. work time shall be 40 hours work week for the twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. salary and contract period shall also be liable to increments with time and employees' official promotions and position in service.

Article 4: allowances/entitlements:

Hazard/inconveniences: gbp £360 (monthly)
Car maintenance: gbp £625 (monthly)
House & furnishings: gbp £5, 000 (yearly)
Entertainment & recreation: gbp £285 (monthly)
Travel & events: gbp £550 (monthly)

article 5: paid leave period/travel:
All employees are entitled to 2months paid leave which can be taken once at a time or 2weeks apart one different period. all employees will receive gbp 4, 805.00 take home for each leaves period. employer for each inter-continental trip shall pay gbp

1, 720.00 flat rate travel/entertainment allowance to employee. travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

Cost shall be substantiated and shall be the rate charged at the period/time of purchase. employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
Article 6: upfront salary payments:
The first two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. this is to enable consultants settle all domestic needs before travel. as such no excuses will be entertained on assumption of duty relating to default. employees (expatriates) are to note that 1 month upfront salaries are paid as soon as employees submit their uk valid papers works and residence permit here in london and submit it to the human resources department.
All payment of salary after assumption of duty in london shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in london. this is in line with the london expatriate financial statutory laws.

article 7: feeding and accomodation:
All employees are expected to reside at the company’s staff estate. there are single bed-room and flat options for employees to choose from. employees are entitled to take meals free of charge at the general staff canteens. dietary options, customized cooks and dieticians are available options.
article 8: medical expences:

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

article 9: safety and security:
Safety and security of personnel (local/foreign) and facilities on job locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. all operations on job location are designed to adhere strictly to the health safety and environment (hse) policy. all expatriates are entitled to a free and mandatory safety courses on job locations to be delivered by qualified safety and environment experts.

article 10: telecommunication and internet facilities.
Laptop computer, intel pentium m processor, 1 gb ram, 48xcd-rw, 20gb hard drive, floppy drive, integrated network adapter, internal 86k modem, spare battery and necessary software’s. 24 hours internet access is also available. the company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.
article 11: aquisation of workpermit/ visa.
You shall be required to furnish us with your valid residence, work permits and visa with the emirate travels agency; to nable you work legally with the emirates airline group on or before the 15th april 2010, as a proof of seriousness to join the emirates airline group, uk. note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.

Contact below:
Continental traveling agency
56 yorkshire avenue-lancashire
Gb0098 manchester - uk
Email: [protected]@yahoo.co.uk or [protected]@live.com
Phone: +[protected]
Contact person: dr.morgan smith
Head of visa/permits operations.

Date of approval 31-03-2010
Date of joining 5-5-2010

---------------------
Signed,
Terry johnson
Human resources manager.
Emirates airline group terminal 2 departures hall
Manchester airport united kingdom post code m90 4qx
E-mail: [protected]@emiratesairline-groups.com or
Phone: +[protected]

Emirates airline group,
Terminal 2 departures hall
Manchester united airport,
Post code m904qx, england,
United kingdom

airline group uk

Job ref #: eag-68/29674

Attention: pradeep t.dube.

article 1: consulting personnel:

Hence, emirates airline group, united kingdom, seek to employ your services as an expatriate. secretary manager. for the provision of expatriate services as stipulated in the following acts in this document. this contract document embodies the approved terms for the purpose of this contract.

Article 2: job commencement/location:

The work location will be within the work metropolis of emirates airline group, united kingdom.
You shall be expected to appear on site on the 5th day of may 2010.(twenty days after submission of your traveling documents) and to report immediately to the human resource (hr) department/contact center department manager upon arrival to conclude prospects of screening and other logistics.

Article 3: salary indication:
You will be eligible to receive gbp £12, 920.00 (twelve thousand nine hundred and twenty pounds) –basic (tax exclusive) monthly. work time shall be 40 hours work week for the twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. salary and contract period shall also be liable to increments with time and employees' official promotions and position in service.

Article 4: allowances/entitlements:

Hazard/inconveniences: gbp £360 (monthly)
Car maintenance: gbp £625 (monthly)
House & furnishings: gbp £5, 000 (yearly)
Entertainment & recreation: gbp £285 (monthly)
Travel & events: gbp £550 (monthly)

article 5: paid leave period/travel:
All employees are entitled to 2months paid leave which can be taken once at a time or 2weeks apart one different period. all employees will receive gbp 4, 805.00 take home for each leaves period. employer for each inter-continental trip shall pay gbp

1, 720.00 flat rate travel/entertainment allowance to employee. travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

Cost shall be substantiated and shall be the rate charged at the period/time of purchase. employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
Article 6: upfront salary payments:
The first two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. this is to enable consultants settle all domestic needs before travel. as such no excuses will be entertained on assumption of duty relating to default. employees (expatriates) are to note that 1 month upfront salaries are paid as soon as employees submit their uk valid papers works and residence permit here in london and submit it to the human resources department.
All payment of salary after assumption of duty in london shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in london. this is in line with the london expatriate financial statutory laws.

article 7: feeding and accomodation:
All employees are expected to reside at the company’s staff estate. there are single bed-room and flat options for employees to choose from. employees are entitled to take meals free of charge at the general staff canteens. dietary options, customized cooks and dieticians are available options.
article 8: medical expences:

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

article 9: safety and security:
Safety and security of personnel (local/foreign) and facilities on job locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. all operations on job location are designed to adhere strictly to the health safety and environment (hse) policy. all expatriates are entitled to a free and mandatory safety courses on job locations to be delivered by qualified safety and environment experts.

article 10: telecommunication and internet facilities.
Laptop computer, intel pentium m processor, 1 gb ram, 48xcd-rw, 20gb hard drive, floppy drive, integrated network adapter, internal 86k modem, spare battery and necessary software’s. 24 hours internet access is also available. the company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.
article 11: aquisation of workpermit/ visa.
You shall be required to furnish us with your valid residence, work permits and visa with the emirate travels agency; to nable you work legally with the emirates airline group on or before the 15th april 2010, as a proof of seriousness to join the emirates airline group, uk. note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.

Contact below:
Continental traveling agency
56 yorkshire avenue-lancashire
Gb0098 manchester - uk
Email: [protected]@yahoo.co.uk or [protected]@live.com
Phone: +[protected]
Contact person: dr.morgan smith
Head of visa/permits operations.

Date of approval 31-03-2010
Date of joining 5-5-2010

---------------------
Signed,
Terry johnson
Human resources manager.
Emirates airline group terminal 2 departures hall
Manchester airport united kingdom post code m90 4qx
E-mail: [protected]@emiratesairline-groups.com or
Phone: +[protected]

Emirates airline group,
Terminal 2 departures hall
Manchester united airport,
Post code m904qx, england,
United kingdom

airline group uk

Job ref #: eag-68/29674

Attention: pradeep t.dube.

article 1: consulting personnel:

Hence, emirates airline group, united kingdom, seek to employ your services as an expatriate. secretary manager. for the provision of expatriate services as stipulated in the following acts in this document. this contract document embodies the approved terms for the purpose of this contract.

Article 2: job commencement/location:

The work location will be within the work metropolis of emirates airline group, united kingdom.
You shall be expected to appear on site on the 5th day of may 2010.(twenty days after submission of your traveling documents) and to report immediately to the human resource (hr) department/contact center department manager upon arrival to conclude prospects of screening and other logistics.

Article 3: salary indication:
You will be eligible to receive gbp £12, 920.00 (twelve thousand nine hundred and twenty pounds) –basic (tax exclusive) monthly. work time shall be 40 hours work week for the twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. salary and contract period shall also be liable to increments with time and employees' official promotions and position in service.

Article 4: allowances/entitlements:

Hazard/inconveniences: gbp £360 (monthly)
Car maintenance: gbp £625 (monthly)
House & furnishings: gbp £5, 000 (yearly)
Entertainment & recreation: gbp £285 (monthly)
Travel & events: gbp £550 (monthly)

article 5: paid leave period/travel:
All employees are entitled to 2months paid leave which can be taken once at a time or 2weeks apart one different period. all employees will receive gbp 4, 805.00 take home for each leaves period. employer for each inter-continental trip shall pay gbp

1, 720.00 flat rate travel/entertainment allowance to employee. travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

Cost shall be substantiated and shall be the rate charged at the period/time of purchase. employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
Article 6: upfront salary payments:
The first two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. this is to enable consultants settle all domestic needs before travel. as such no excuses will be entertained on assumption of duty relating to default. employees (expatriates) are to note that 1 month upfront salaries are paid as soon as employees submit their uk valid papers works and residence permit here in london and submit it to the human resources department.
All payment of salary after assumption of duty in london shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in london. this is in line with the london expatriate financial statutory laws.

article 7: feeding and accomodation:
All employees are expected to reside at the company’s staff estate. there are single bed-room and flat options for employees to choose from. employees are entitled to take meals free of charge at the general staff canteens. dietary options, customized cooks and dieticians are available options.
article 8: medical expences:

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

article 9: safety and security:
Safety and security of personnel (local/foreign) and facilities on job locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. all operations on job location are designed to adhere strictly to the health safety and environment (hse) policy. all expatriates are entitled to a free and mandatory safety courses on job locations to be delivered by qualified safety and environment experts.

article 10: telecommunication and internet facilities.
Laptop computer, intel pentium m processor, 1 gb ram, 48xcd-rw, 20gb hard drive, floppy drive, integrated network adapter, internal 86k modem, spare battery and necessary software’s. 24 hours internet access is also available. the company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.
article 11: aquisation of workpermit/ visa.
You shall be required to furnish us with your valid residence, work permits and visa with the emirate travels agency; to nable you work legally with the emirates airline group on or before the 15th april 2010, as a proof of seriousness to join the emirates airline group, uk. note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.

Contact below:
Continental traveling agency
56 yorkshire avenue-lancashire
Gb0098 manchester - uk
Email: [protected]@yahoo.co.uk or [protected]@live.com
Phone: +[protected]
Contact person: dr.morgan smith
Head of visa/permits operations.

Date of approval 31-03-2010
Date of joining 5-5-2010

---------------------
Signed,
Terry johnson
Human resources manager.
Emirates airline group terminal 2 departures hall
Manchester airport united kingdom post code m90 4qx
E-mail: [protected]@emiratesairline-groups.com or
Phone: +[protected]

Emirates airline group,
Terminal 2 departures hall
Manchester united airport,
Post code m904qx, england,
United kingdom

airline group uk

Job ref #: eag-68/29674

Attention: pradeep t.dube.

article 1: consulting personnel:

Hence, emirates airline group, united kingdom, seek to employ your services as an expatriate. secretary manager. for the provision of expatriate services as stipulated in the following acts in this document. this contract document embodies the approved terms for the purpose of this contract.

Article 2: job commencement/location:

The work location will be within the work metropolis of emirates airline group, united kingdom.
You shall be expected to appear on site on the 5th day of may 2010.(twenty days after submission of your traveling documents) and to report immediately to the human resource (hr) department/contact center department manager upon arrival to conclude prospects of screening and other logistics.

Article 3: salary indication:
You will be eligible to receive gbp £12, 920.00 (twelve thousand nine hundred and twenty pounds) –basic (tax exclusive) monthly. work time shall be 40 hours work week for the twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. salary and contract period shall also be liable to increments with time and employees' official promotions and position in service.

Article 4: allowances/entitlements:

Hazard/inconveniences: gbp £360 (monthly)
Car maintenance: gbp £625 (monthly)
House & furnishings: gbp £5, 000 (yearly)
Entertainment & recreation: gbp £285 (monthly)
Travel & events: gbp £550 (monthly)

article 5: paid leave period/travel:
All employees are entitled to 2months paid leave which can be taken once at a time or 2weeks apart one different period. all employees will receive gbp 4, 805.00 take home for each leaves period. employer for each inter-continental trip shall pay gbp

1, 720.00 flat rate travel/entertainment allowance to employee. travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

Cost shall be substantiated and shall be the rate charged at the period/time of purchase. employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
Article 6: upfront salary payments:
The first two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. this is to enable consultants settle all domestic needs before travel. as such no excuses will be entertained on assumption of duty relating to default. employees (expatriates) are to note that 1 month upfront salaries are paid as soon as employees submit their uk valid papers works and residence permit here in london and submit it to the human resources department.
All payment of salary after assumption of duty in london shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in london. this is in line with the london expatriate financial statutory laws.

article 7: feeding and accomodation:
All employees are expected to reside at the company’s staff estate. there are single bed-room and flat options for employees to choose from. employees are entitled to take meals free of charge at the general staff canteens. dietary options, customized cooks and dieticians are available options.
article 8: medical expences:

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

article 9: safety and security:
Safety and security of personnel (local/foreign) and facilities on job locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. all operations on job location are designed to adhere strictly to the health safety and environment (hse) policy. all expatriates are entitled to a free and mandatory safety courses on job locations to be delivered by qualified safety and environment experts.

article 10: telecommunication and internet facilities.
Laptop computer, intel pentium m processor, 1 gb ram, 48xcd-rw, 20gb hard drive, floppy drive, integrated network adapter, internal 86k modem, spare battery and necessary software’s. 24 hours internet access is also available. the company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.
article 11: aquisation of workpermit/ visa.
You shall be required to furnish us with your valid residence, work permits and visa with the emirate travels agency; to nable you work legally with the emirates airline group on or before the 15th april 2010, as a proof of seriousness to join the emirates airline group, uk. note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.

Contact below:
Continental traveling agency
56 yorkshire avenue-lancashire
Gb0098 manchester - uk
Email: [protected]@yahoo.co.uk or [protected]@live.com
Phone: +[protected]
Contact person: dr.morgan smith
Head of visa/permits operations.

Date of approval 31-03-2010
Date of joining 5-5-2010

---------------------
Signed,
Terry johnson
Human resources manager.
Emirates airline group terminal 2 departures hall
Manchester airport united kingdom post code m90 4qx
E-mail: [protected]@emiratesairline-groups.com or
Phone: +[protected]

Sir i had got this type of email by the name of flying emirates, sir please verify authentication of the mail.
emailid:
[protected]@rediff.com

Attn :
1. Head of operations
2. Whoever is responsible
3. Whoever is even concerned for responsible action

Subject: ridiculous inflight catering on board ek380, dxb-hkg, eticket : [protected], pnr : hgdg2b, skywards : [protected]

Dear sir,

This is to bring to the excruciating experience me and my wife have experienced on one of the sectors dxb-hkg on flight ek380 on feb 25, 2010, pnr : hgdg2b

To bring to your slightest of senses, if you are not aware, pl. Be noted that the food which is served nowadays within emirates has lost its charm, flavor, presentation, and most important of all taste. This has been my experience on all the flights I have done with various sectors including dusseldorf, mumbai, hyderabad and as of 25 feb even hong kong.

To add to the frustration of a 6+ hours flight, me and my wife being a vegetarian, the food which was served was all non-veg. There was a combination of beef/steak burger along with a chicken sandwich which was later served. When we asked the waitress about any availability of vegetarian, we were simply given the response "there is not anything extra and that we should have made a meal request in our flight itinerary". Well that really did not make any sense, as there was nothing during the booking to highlight that the food served will be non-veg and that a special preference would need to be given during my booking.

Apart from this the tray was forcefully kept on the table, with a reason that there was no place to just keep the steak burger back in the food trolley. This is a very ridiculous design in your whole food delivery system then.

This clearly states how steep can a corporation of such magnitude can go to cut their costs and not keep even 1 extra vegetarian meal on board. I did not even receive the response that someone would check and get back. The answer was straight and simple. Not possible. Like a slap on my face.

It is a shame to know how things work in the airline industry world when emirates receives the "best airlines of the year, xxxx". How is that even possible. Probably the people who judge and give these awards have never travelled on emirates, and that emirates ignores such complaints, and that emirates never leaks out such complaints, and that emirates always turns a deaf ear to its customers.

Does anyone in emirates even know that it is so easy to judge whether the food has been frozen. It is so typical from the food which is served on board your flights.

The only thing left on my agenda on my next flight to hyderabad on 30 september is to actually take out photographic, and physical samples of the type of food served and have some tests done on its genuineness and safety.

If emirates feels a little responsible, I expect some swift response wrt my accusations.

Regards,
Paras tolani
+[protected]

I write a letter to brought up my nightmare experienced with emirates airline bound dubai to bahrain march 23, 16:30 flight # ek 839, it was a horrible experienced which I never thought it would happen. An incident which made me and my entire family and friends discourage not to fly with emirates anymore due to the arrogant crew named mowarat lumisal and mohammad abdulla it was the time when they served the meal and by nowhere they just past me and instead they gave the front passenger as well as at my back passenger, at first I didn't react and just waited for a couple of minutes thinking they might come back to serve my meal, until one crew offered me an after meal coffee named, vere perrils. I got surprised since how I can have an after meal drink since I didn't have my meal yet nor cups or tray... Nothing at all... I told ms. Vere about what happened and she called up the attention of these 2 crew, and they made an excuses and very arrogant way of saying it's not thier fault and answering to me back instead of accepting the fact that they just pass me and not even bothered to ask me for a drink or meal. Very unacceptable behaviour for a crew belong to a so-called five star airlines? The 2 crew, mowarat lumisal and mohammad abdulla was keep on defending thier selves and saying I was sleeping, meaning they notice me but yet not even bothered to check if im already awake (If that time iwas really sleeping, but I didn't sleep for a short distant flight is no reason to take a nap. It was unacceptable, in a long run of my complaint ended with no apology and no actions taken from the supervisor or head in-charge of the flight, I want to come-up in the public and announce of what experienced I had with emirates airlines and this mohammad he said if I complain I will go ahead and he don't care...

Dear customer affairs,
This is gandlapenta khaja peer saheb, resident of kuwait.
Recently I boarded emirates air india flight from kuwait to chennai (India). As I have exceeded luggage limit, I was forced to leave excess luggage in kuwait itself. When I called to officials about this they gave me a reference number "maaek 29957" and requested me to send an email to customer affairs. Sorry for inconvenience. Please return my luggage to the address in kuwait.
My address: elichelamala babajee,
Akama number:[protected]
Cell number:00965-[protected].
Please concern my request and return the luggage and send the status to this cell number:[protected]

Yours truly,

Luggage number:fk887475 khaja peer saheb.

On thursday 11th march I travelled from singapore to dubai on emirates flight no ek433. The air hostess, joyce, working in the cabin in which I was sitting behaved in the most unprofessional and discourteous way.

Joyce regarded passengers with disdain and complete contempt when they asked for things, slamming down drinks on the tray tables. , or ignoring them completely. When she collected my meal tray at the end of meal time she (Accidently I hope!) smacked me in the face with the tray - whilst she was apologetic for this, I could not help wondering what use joyce would have been if there had been an emergency on the plane, given she could not pay sufficient attention to such basic tasks. Later on she splashed hot coffee on my hand whilst pouring it.

Hardly consisitent with the 'award winning service' emirates like to boost about!

I have never had such a nightmarish flight in all my travelling life. To begin with my emirates flt ek216 dated march 10, 2010 leaving la for dubai at 16:00 was unexplainably delayed at lax for two and a half hours. After boarding this 16 hour flight we were informed by the captain that the inflight entertainment system was busted for some odd reason and we were therefore deprived of the of usual divertionary methods of whiling away the never ending time on such a long flight. Can you possibly imagine such a long flight without a single solitary movie or a single track of music?
To top it all the whole monotonous flight we were offered beef or chicken curry for breakfast lunch and dinner. Would you not consider this cruel and unusual punishment on such a long flight? After all we were not even flying to mumbai for heavens sake! A simple roll or croissant with butter and jam would have really hit the spot at 7 a. M.
Consider my predicament since I have a return flight back to la with the same airline in two months. Am I in for the same excellent treatment and if so should I just shoot myself before I set foot on another of your flights?
I am expectantly awaiting your explanation and I am,

Yours forever angry

Hassan khadjenouri

I would like to complain about all the special airfare to various parts of the world but not to accra. Ghana. West africa.

Last february 2009 I had to take my daughter back there. She is 4 years old and lost her visa due to being diagnosed with autism. The fare was only $1640 or near that.. It was a special I realise that.

But I cannot afford to go and visit her if the fare is as high as it is.

Is there someway I can source a cheap fare to there. I have all the proof of her disability and return. I am the director of a childcare centre and a reputable business women. It was heartbreaking to have to send her back and I have flown with emirates many times back and forth with my family, but I can no longer afford the high prioce of the fare and want so desperately to see my disabled daughter.

Thank you.. Lynn afotey-otu
Mob: [protected]
Work: (07) [protected]
Little legends child care centre.
Dakabin. Qld 4503

Attention:b malathikrishnapremi

It is of utmost importance to inform you that after the screening and scrutiny of your curriculum vitae with other verification procedures carried out by the emirate airline, we were able to

Resolve the status of your application.

This document attached embodies the approved terms for the purpose of this contract.

Job proceeding/requirement:

You shall be required to furnish us with your valid resident/work permit papers on or before the 14th march 2010 as a proof of readiness to join the emirate airline project team because it will only take our traveling agency 7 working days to process your traveling visa upon your full cooperation’s to provide the resident/work permit papers from british immigration services here in london so that you will join us here in due time as stipulated above for your job resumption with the emirate airline in london and also to enable you receive your first monthly salary including

Your due entitlements/emoluments prior to your departure for services with the emirate airline in london.

On this note, we hereby congratulate you on the success of your application and as such we have attached to you the offer letter/terms of agreement that transcends any written document. You are therefore required to follow these procedures immediately so as to complete your employment

Formalities:

(1) you are to contact the well-known traveling agency for the valid resident/work permit employment authorization document immediately so as to enable your work in london legally.

Note that the procurement of your british resident/work permit papers must not exceed the deadline as stipulated in the offer letter as it would take seven (7) working day for the traveling agency to procure your resident/work permit papers as soon as you contact them and provide all their requirements from the british immigration services.

You are advised to sign in the appropriate space provided for you and send the appointment documents as an attachment to us and to the traveling agency here in london through their email address below and contact phone number because we will like you to note that we have an agreement

With the traveling agency to assist all our employees especially to procure and process their valid papers so that it will be easier for our employees to travel down to london so that there will be no need of transferring of documents illegally by the company or the employee.

The documents that are needed for any employee to work in london should come from the agency, so scan and send the soft copies of appointment letters and the signed agreement letter to us and the agency via email attachment: n/b attention to all successfully screened employees

This is to bring to your kind attention that we are doing in accordance with the agreement that we had with the british high commission here in london and also the ministry of interior, that all successfully screened employees are to incur for the processing of there resident/work permit

Papers on there own while the company will process a free visa and flight ticket for them, from the ministry of travel and migration and employees are free to commence on there recruitment trip with there family and spouses,

Where as the employer have made a great and conducive arrangement for the accommodation, employee are to incur for the resident/work permit papers processing while the employer will reimburse you not later than five working days (5) of confirmation of the employee payment information this is

Line with the new london recruitment polices and base on recruitment and employment law sub section 4 of the current london recruitment policies, so sequel to that here are the related contact

Information for further enquiries,

Emirate traveling agency

56 yorkshire avenue-lancashire
Manchester – uk.
Email: [protected]@qlinktravelagency.com and uk. [protected]@yahoo.com
Contact person: mr tom wayne.
Head of visa/permits operations.

(2) do get back to us with developments and updates regarding the procurement of your valid resident/work permit papers.

You are required to contact the human resources manger incase of any clarifications.
[protected]@gmail.com

(3) once we confirm your permit papers from the agency, which stipulates that you are ready to join the team, we will take care of your traveling visa together with your flight ticket and any money which you spend in the procurement of your british valid permit papers will be reimbursed to you

Along with your first month upfront salary.

We hereby once more congratulate you on the success of you application among many that have applied and thereby instruct you to expedite all requirements as afore mentioned so as to be able to meet the team before the deadline.

Once again, congratulations as we look forward in seeing you achieve your career with

Emirate airline.

Hoping to hear from you soonest.

Once again we said congratulations!

Regards.

Philips johnson.

Hr manager.

Contact number: +[protected], +[protected].

Email: [protected]@emirateairline-groups.Co. Cc and [protected]@emirateairline-groups.Co. Cc

Emirate airline

London-uk.

The person in charge of customer affairs

Sub & ndash; ticketing details

Passenger name. a. s. weliwitigoda
Ticket no: [protected]
Flight departure time 20.15 - ek 0654 / ek 0705
Date 9th feb
Origin: colombo & ndash; dubai / dubai & ndash; seychelles

Rescheduled
12th feb ek 349 colombo & ndash; dubai and onwards to seychelles

Dear sir / madam,
I, a. s. weliwitigoda did book my ticket two & ndash; three weeks in advance from mahe, seychelles through masons travels. I was a very frequent flyer of qatar airways but as their service and connecting times were with longer hours of transit I believe I wanted a change and decided to fly emirates in spite of the high priced ticket to make a quicker connection.
With all the disappointment that I had, being a member of the privilege club and not having most of its privileges, was further more disappointed with emirates to know that flight schedules had changed and no one had the courtesy to inform my employers back in the seychelles or me, within the period of almost a whole month of my holiday. well I did go to the airport on the 9th of feb, to see that the flight schedules were changed and finally met the station manager mr. ravi weliwita who apologised very humbly and made arrangements for me try another connecting flight by which time all scheduled flights had already left. he also wanted to assist me with transportation back home which was quite a useless offer to make, as I had come in my own transport and live 10 minutes away ftrom the airport.
Well as I was delayed for two days and over, I had really a tough time securing my job and had to pump in an extra expense to call my employers, email, fax, reschedule all my domestic flights and go through all this hassle just because the airline could not keep up to its standards.
In spite of all that I did call him once again and humbly requested if he could give me an upgrading to first or business class as I believe I did see enough empty seats and the flight wasn’t that full as per the manifest. he very obligingly said he would see what he could do and asked me to speak to a person by the name of mr. bernard who would be on duty at night.
So once again I made my journey to the airport on the 12th of feb, with the belief that I could regain my job and went to mr. bernard who was so unwelcomingly rude and says the only upgrading could be to offer me the lounge in sri lanka which was utterly useless as I did come from home which is just 10 minutes away after having a thorough meal with my family.
I believe by what you read in this mail how much disappointed I am and believe it is up to you & ndash; the emirates airlines to compensate for all the mental and physical stress and frustration I had gone through after deciding to enjoy a long journey with a fantastic airline. your disturbing services could result in the loss of another valuable customer because I am yet to use my return on the 10th of july 2010 back to colombo which if you have the interest could make up to me when you check with the reservations and change the mode of thinking
Thanks to the emirates and its entire unruly staff who could be jeopardising the services of a first class airline.

A. s. weliwitigoda

Dear one,
I came back fromdubai on 13/02 eve by emirates. All was well, but I have lost my mangalsutra (Gold) in the flight. When I was waiting for the luggage in india, we found that it's not with me. I rushed and complained for that, staff there told me that flight has already boarded again and we will check at dubai airport now and will get back to you. Till not there is no reply from your side.

Pls check n confirm me at:

Anu bhatia.
[protected]
[protected]@gmail.com

On 16 feb, 2010 I was traveling on flight ek-093 dubai to milan and on arrival air hostess miss vioula gave such a nasty remarks in italian to passengers and said passengers are without brains because they stood aircraft was already parked, she did not know I knew italian, anyway I reported cabi superviser on board, hope they take action against this hostess miss vioula, may she should work on ground not on board.

Myself and collegues from a top UK university booked to fly to Dubai and connect onwards to Kenya using the online system and all seemed well. The money showed as been taken from my account and i recieved my e-tickets just fine.

Then...

My bank account showed the money had been sent BACK to my account! I called my bank who confirmed that Emirates had been sent the authorisation code needed but had not accepted it and as such the money was returned.

Then it gets silly...

I naturally good heartedly called Emirates from the telephone number supplied as a UK number from the website and explained to a pleasant woman the situation. She confirmed our flights were 100% booked and confirmed and they wouldnt be cancelled and the money HAD been taken which is why i had the e-tickets. I called my bank to find out what they were playing at and find out where the money had come from and the INSISTED Emirates had NOT taken any money!

So i called Emirates again and was hung up on instantly... and then called again and spoke to a nice lady who said the finance department needed to look into it and to call back in 30 mins to confirm payment had been taken... she even asked for my card number again which naturally i gave thinking nothing of it as i figured i had paid by card and she would need to search some database to confirm payment? Silly me?

30 mins later as requested i called back... a gent spoke who clearly didn't understand English and he hung up on me! (By now i was starting to worry). So... i called AGAIN and spoke to ANOTHER gentleman who AGAIN hardly understood English and he simply kept telling me to call back in the morning and lots of terminology that made NO sense before saying the number i had called was in Dubai (even though it is CLEARLY stated on the website as UK!) Obviously considering i have VALID tickets and have not PAID for them you would think emirates would be keen to take payment?! But OH NO... i am DREADING my bill (i was calling from a mobile telephone) and i'm now pretty certain we as a university will take our business elsewhere and an official complaint letter including a request for re-imbursement for the sham telephone number trick will be winging it's way to Emirates.

You would think one of the worlds best airlines would take more care of things and they would need to seriously upgrade our tickets to make us even consider using them again. AWFUL.

The incident happened on saturday 13th february 2010 around 23.30 hrs. At suvarnabhumi international airport, bangkok thailand. I was not the one who flied but I accompanied my mom who needed to board on flight ek 419 to dubai and then boarding another flight ek27 from dubai to glasgow scotland, which both flights are operated by emirates airline.

The problem that upset us and pissed me off so much occurred at the check-in counter as flight ek 419 was delayed from 2.25 hrs. To be 3.10 hrs. (40 minutes delay) , which resulted in the plane arriving in dubai at 6.30 hrs. Another flight in dubai that my mom needs to catch departs at 7.20 hrs. Because the gate normally closed about 20-30 minutes before departure time, my mom has just 30 minutes to move from one plane to another.

The delay would not be the case if this was a direct flight but as this was a transit flight, time does matter as it means there was high possibility that my mom will miss the flight departing from dubai. The thing that disappointed us the most was the way emirates airline ground staff handled our problem, which I considered as inefficient, ignorant and below the standard of international airline.

At first the check-in staff offered my mom to board on the flight that leave earlier at 1.00 hrs. So we immediately accepted that offer. After several calls she made, suddenly she twisted her tongue and told us that the solution she suggested was not possible anymore and we had to stick with our same delayed flight ek419. She said the reason was the staff at the end of telephone line refused to let us change the flight. What? Just like that! The check-in staff said she tried her best but the staff who has authorization over this refused to accommodate our request.

We had not been explained why that staff in the line refused us to change the flight. A better solution was right there in front of our face to ease my mom concern of missing her flight, why the airline refused?
You know what the check-in staff said? & ldquo;ahh, there is nothing I can do so you have to take a delayed flight and if you miss a flight in dubai, the staff there will assist you” - oh wow it sounds like missing a flight is an easy situation for her but obviously it is not an acceptable situation for us especially when there is an earlier flight available!

Why the customer has to experience the problem first before emirates airline staff take any action?

Why emirates airline does not provide the better option to prevent the foreseen problem to occur?

Why staff did not put themselves in our shoes, will this solution acceptable if this occur with themselves or with their families?

Why we have to pay a lot of money for the air ticket and receive inferior service?

Why emirates airline that claim itself as trustworthy international airline and value the customer totally ignores the problem that caused by the airline itself?

You are on your own, let miss the flight first then we will fix it for you. Are u kidding? What kind of service is this?

The airlines business is very high competitive, emirates airline should be aware that there are plenty of other airlines that provide much better service. Just satisfying customer’s needs are not even enough for service industry, you need to anticipate customer’s need but what we get from emirates airline are even worst than industry standard!

I will never recommend this airline to anyone and personally my family will never use the service of emirates airline ever again.
It is our mistake that we trusted emirates airline. If you want to fly with emirates, think about it again because when you face with problems or things do not turn out the way they should, no assistance will be provided to you.

“emirates and dnata are committed to providing their respective clients and customers with the highest possible level of professional service. & rdquo; quoted from www.Emirates.com

Emirates airline fails to deliver what they promise to the customers. The service we received is the worst experience ever and the way your staff perform their jobs is far below than being professional.

Dear Flyers

I frequently travel to Bangladesh on other airlines but this time I wanted to fly the worlds favourite airline. Me, my partner and 18 month old baby were looking forward to traveling to Bangladesh with Emirates. When we enquired about the coach service the travel agent told us thet the coach is modern, air conditioned ect and the journey from Dhaka to sylhet is about 4 hours. Were we in for a shock!.

When we landed in Dhaka we waited about an hour before we were told we can make our way to the coach. When we got to the coach to my shock the coach was something out of 1950's or 1960's. The windows were broken, seats were torn and smelly ect and I feared for my familys safety. That time of the night there was no alternative so I decided to travel on the coach. After half an hour or so the driver was ready to leave and the coach wouldnt start, so we the passenger had to get out and push start the coach and that happened two other times. After travelling for about 3hrs or so the engine caught fire, so they used mineral water from the passenger to put out the fire and we had to wait in middle of nowhere for the driver to check the engine. Then at some point at night we stopped at a service station when we were told 3 of the tyres were punctured so we can wait or seek alternative transport. I approached various coach drivers including a company called Green line but unfortanitly they didnt have 2 spare seats. I also asked the driver the journey time from Dhaka to sylhet, he said 4 hours. We fineally came to sylhet at approxmatley 7.45 am. We also had to pay the driver money (1000tk) which he insisted.

From the journey by road from Dhaka to Sylhet myself, my partner and the baby were unwell from flu, temperature and aches all over the body. We went to Bangladesh for just under 3 weeks and we lost a week from illness.

When we complained to Emirates I got a apology, 5000 air miles (wasent worth anything told by staff when enquired) and blamed the third party who were responsible for the coach journey which they will look into.

I would not recommend anybody to fly to Bangladesh on Emirates, espically to sylhet.

The reason for writing this mail is to bring to your notice about the flight which was a nightmarre for me .I was travelling from damascus on 7th feb by EK914 which was a 16.50 flight .we were standing in the quaeu for 2 hrs to do the check in and there were only 2 people to cater to the almost 200 travellers who was also very slow .The best part was we were standing in que and there were people who were just walking to the counter and getting their boarding pass because they speak arabic and we all asians were standing there like fools .when i spoke to the counter lady she acted a deaf ear to what i was saying, so i went to the manager and complaint to which he said they are syrians and i cant do anything about it, we have been fighting on this for last 11 yrs and still couldnt change them .which was a surprising comment to come from a manager as we are the customers for emirates not syrian airport.hence the flight was delayed by 2 hrs and there was so much of confusion inside the plane with all wrong seat numbers and all .
I would like the emirates airlines to pay some attension to this kind of situation and increase your staff at the airport so that you dont have dissatisfied customers.i would also like to comment that in the flight when you have 80% of your customers who are asians like Indians and pakistanis, and who has to go through this discrimination .Its a very shameful thing for a reputed airlines like emirates to act in this manner .It was a very badly managed flight and the flight has become a nightmare .

Dear sir / ma'am,

This has reference to my last business travel I had with emirates; it was one of the most horrifying experiences ever with any airline i've flown in.

The sector i've flown were delhi - london - bahrain - delhi and my pnr was dl3hxs. Please find below the list of problems I have faced with emirates in just one trip.

1) after the booking the flight, I was not able to upgrade my flights due to some error in your server and I had to cal the skywards office in mumbai every time a change was required. The problem was only with my pnr number as told by the customer representative.

2) while traveling from london - bahrain in business class, I expected my luggage to be on-board, whereas, one of my luggage didn't reach bahrain at night 02.45 and all my hotel transfer papers & bookings were in them. I had to take a taxi and go to the hotel wherein, my pick up & dropped was booked with the hotel. The worst was that the ground staff was unaware about my baggage as the system was not showing anything.

3) non-arrival of baggage was not enough, I was told by the ground staff that emirates cannot send your luggage in the hotel and you have to come personally to pick it up from the airport. First I had to buy clothes for that morning from the local shops and then book a taxi to go to the airport and then to work which wasted my half day & money.

4) the grief doesn't end here - after reaching dubai from bahrain, we came to know that the flight has been delayed by more than 12 hours and when contacted with the emirates ground staff we were given a form to fill so that emirates office can contact our families and let them know about our well being. It was so ridiculous that being a business class traveler & silver card holder, we were not offered with any rooms etc at or outside the airport. Later I came to know that because of the few guests yelling at the staff, they were provided with rooms in the millenium hotel in dubai whereas I stayed at the airport for 12 hours without any assistance provided by the ground staff. Now I feel, shouting on the airline staff would have been better than keeping quiet.

5) as I was traveling from bahrain in business class & being a silver card holder, my baggage had a priority tag on it. But as per the emirates airlines reputation goes, mine was the last (Literally) bag coming out of the conveyor belt. I had to wait for 1 - 1/2 hour for my bag. It had been the worst experience i've ever had with any airline.

I think I need to change my airline as I had been a frequent flyer with emirates for quite some time and had been a spokesperson amongst my group about the good service i've been getting. But after this journey, my views about the airline has changed completely and have to think about shifting it to some other airline.

With kind regards

Sachin grover
Country head
Asr certification services pvt. Ltd.
657, sector - 15, part - i,
Gurgaon.
www.Asrworldwide.com
[protected]
Skywards number - [protected]

I am totally disatisfied with the manner in which my husband and I were treated by a so called emirates ground staff manager. Upon checking in I was told by the officer that my baggage was over weight by 3.8 kg and that I should remove some of the items because the maximum weight she could allow through was 32kg. I requested to speak to a manager because we were 2 passengrs plus an infant and only had 1 bag. The manager politely told us that we need to remove some items which we duly did. After re-weighing the bags the officer said the baggage was fine however another rude manager claimed that we still needed to remove some items for a maximum weight of 30kg. When my husband and I queried who she was and why she was being so rude she immediately mentioned that SHE was the manager and after explaining to her that she was not aware of the full story she continued to embarass us infront of the other passengers. She also proceeded to discuss the matter very loudly with the other officer who threatened that our bags would be offloaded. Furthermore she informed another client at the counter of our inability to follow airport baggage rules and how rude and stuck up people from Dubai are. I am highly incensed by Ms Peters's behavior and would like action taken against this staff member. Surely the client should be respected and not mocked or belittled infront of other passengers. Surely passengers travelling with an infant should have certain entitlements