Emirates
Reviews and Complaints

Weerasuriya p gayani ranmal
1/64 jones road
Dandenong
Melbourne, vic, 3175
Australia
[protected]@gmail.com
Tel - [protected]

The chief executive officer
Emirates airline

Dear sir,

Most disgusting travel arrangement

I am writing this letter mainly to bring to your kind notice to your office and to the emirates directors for the travel we underwent travels in emirates air line, given below is the sequent of event.

We had booked 4 air tickets on30/05/2009 from skyway travels dandenong, vic 3174, australia for a holiday visit to sri lanka on 06/10/2009 from emirates air line. booking reference j7bp7z/f1. ticket no: [protected] 6, [protected] 4, [protected] 3, [protected] 5.

My mother also had air ticket to go to sri lanka on the same day through the quanta’s air line. mother is offer an ankle operation on her left leg and she finds it difficult to walk. so skyway travels had arranged us to travel with my mother from singapore connecting flight ek349 (same flight) and arranged us close seats and also wheel chair for her.

The four tickets included one infant, two and half years old child and two adults. we had booked meals also in advance.

On 6th october at 2. oopm we came to the melbourne air port and handed over mother to the quants flight (qf 09) which was scheduled to depart at 16.30.

At 16.00 we handed over our baggage and got the boarding passes and reached to our gates. but at 17.45 the very same fm officer who examined our air tickets took over the baggage and who issued the boarding pass said that the flight (ek 405) was cancelled. the reason for cancellation is that they were expecting some spare parts from dubai to be fixed to the plane but still it was not reached and she pointed and showed the plane.

We had to collect our baggage again which was pilled up with baggage of other passengers who was supposed to travel in the same air craft. we had to carry 100 kg with the infant in our hand and had to go to three other checking counters. but no one helped to do this and they were very rude to us. we had to do all this with 2 small children. new itinerary was given to us and we had to undergo many hardships at the three checking counters.

According to the new itinerary we had waited till 2.45 at brisbane and 12 hours transit in singapore. we selected emirates ek 405 because of one hour transit, as mention by the schedule but finally we waited 22 hours in transit. we had to face many problems such as my kids hadn’t enough nappies and clothes for this 22 hours delay.

My infant’s pram also broken when we handed out in colombo air port, and one of our baggage was damaged we named in fragile.

Meanwhile my mother didn’t know anything about the delay of our flight cancelation. she was very worried and palpitation because we did not come to emirates ek 349. when she reached to colombo my relatives had to admit her to the nursing home. because of this tiredness my infant got fever so we had to wait for swinflu checking in colombo.

Finally our holiday completely changed because of your poor coordination of emirates. we would appreciate our office to compensate of in a decent expectable way from the emirates management.

Thanking you,
Yours faithfully

W a g r perera

Booking ref :j7bp7z/f1

cc:– emirates head office - dubai

cc:– emirates office - melbourne

Respected Sir / Madam,

This is a grievance to be addressed with respect to the delay in despatch of Baggage through travel from The Emirates dated 24th Januray 2010 on flight no EK515 -India- Dubai -Mauritius. There has been a prolonged delay for despatch of bagaage with

name of Mr Amit Kashyap,

File Ref No MRUEK15303/24JAN10/0711GMT and the baggage has not yet arrived the destination (i.e Mauritius). It is very disheartening & bad experince with the airline wherein they have neither followed up or actioned to the situation in a proactive manner, but have further lead to the inconvenience to the customer by asking the security code for the baggae so that same can be checked / invesigated before the despatch happens.

If in an ideal situation, any other baggage is not checked, then why the security code is required for already a delayed baggage which has been a fault from the airlines end

Complete details:

File Ref No MRUEK15303/24JAN10/0711GMT

Name: Kashyap

Title/INITIALS: MR A K

FLIGHT/DATE: EK515/23JAN/EK701/24JAN

No of bags: 1

Ticked No: [protected]

Color /Type: RD22HWX

TAG No: EK267170

I request the concerned authorities to immediately coordinate with Mauritius airport authority & give the status ASAP to avoid further inconvenience.I have a stay @ Hotel Ambre in Mauritius & would want the baggage to be reponsibly depatched there

Besides this, I was paid a sum of 1470 Mauritian Rupee for an expence for one day. As there is a further delay & inconvenience & that too the baggae is for the Lady ( My wife) which is majorly causing an inconvenience, I would want Emirates to compensate for all the inconvenience caused considering the case for a baggage lost / delay for a woman who has come in for a holiday trip in Mauritius. Request to kindly investigate & reply on a proactive basis to overcome the loss & inconvenience casued during this trip

Rgds

Amit Kashyap

Contact : [protected] (The mobile would be on roaming or switchedf off so please contact @ Hotel Ambre Mauritius in Romm No 203 )

This is to bring to your notice of the wrongful cancellation of my confirmed tickets which has put me in a great deal of personal, financial, emotional, physical and mental distress.

Please bring this to the notice of your higher authorities immediately.

Booking details:

Booking reference: hmdg5b

Electronic ticket number: 176 [protected]

Passenger name: ramanathan/nurani s mr (Canadian citizen)

Passport details: canadian passport ba-374114.

Original itinerary:

1. 4 nov 2009 - ek 242 & ndash; yyz to dxb

2. 26 nov 2009 & ndash; ek 542 & ndash; dxb to maa

3. 11 jan 2010 & ndash; ek 543 & ndash; maa to dxb

4. 11 jan 2010 & ndash; ek 241 & ndash; dxb to yyz

Problem / issue:

Sectors (3) & (4) above were wrongly cancelled by emirates citing reason & ldquo;no show” for ek 546. I was booked to travel by ek 542 and not ek 546; please see the iternary above - sector (2).

I append below the details provided by airport emirates staff:

Dcs/nosho ek0546 dxb 26nov ramanthan/n lqqeksy / 26nov09 / 121001z

Ek543 / 11 jan cnld after noshow on inbound connex fqeekdf / 26nov09 / 121231z

Ek241 / 11 jan cnld after noshow on inbound connex fqeekdf / 26nov09 / 121231z

Passenger response:

A. I had travelled on flight ek 542 from dxb as scheduled on 26 nov 2009 and arrived at maa during the early hours of 27 nov 2009.

B. My canadian passport has exit / entry stamps to prove that the sector was utilized.

C. Emirates could verify this claim by examining the passenger list for the flight ek 542 on 26 nov 2009.

D. The & ldquo;no show” claim by emirates was negligent and erroneous, as it relates to a totally different flight ek 546.

Details:

I. On 11 jan 2010, when I reached the chennai international airport to board ek 543 from maa to dxb, I was shocked to be informed by the airport emirates staff that my tickets (3) and (4) above have been & ldquo;cancelled”, citing reason & ldquo;no show” on ek 546 on 26 nov 2009, while I was booked to travel on ek 542 on 26 nov 09.

Ii. This unforeseen development put me in a really awkward situation, as it was imperative that I reached canada on 11 jan 2010 to fulfill my official commitments to my business clients.

Iii. Being a canadian citizen and visiting india as a tourist, I was placed in a very difficult situation of having nowhere to go till emirates sorted out the problem.

Iv. I am an independent financial and it consultant to major financial institutions in canada, and was scheduled to start a new project on 12 jan 2010 in toronto with one of the biggest banks in canada.

V. Apart from being inconvenienced financially due to extra expenditures incurred to extend my stay in chennai, I have potentially lost a major contract, which as per agreed contract terms the client is not obliged to honour if the project is not initiated on the agreed date, and the client has indicated possible cancellation of the contract worth cad 54, 000.00.

Vi. I have suffered mental, physical and emotional distress due to the erratic, negligent and wrongful action by emirates airlines.

Vii. Moreover, I was informed by emirates staff at the airport that there is no possibility of me being accommodated on any of the flights up to the 15 jan 2010, as all the flights are fully booked. This placed me in a very delicate and precarious situation indeed.

Viii. The emirates airport staff agreed that there was an error on the part of emirates with respect to this wrongful cancellation, and that the booking could only be reinstated by one of the supervisors at emirates bombay office who work only from 9 am to 5 pm!

Ix. The airport emirates staff informed me that there were seats available in the business class, and so I requested the emirates airport staff if there was any possibility of my seat being upgraded to a higher class; they informed me that this decision could only be taken by the supervisors at emirates office in bombay, who would be available only after 9 am.

X. The emirates airport staff provided me the contact number and advised me that I would have to contact the emirates bombay office after 9 am and to request them to consider my case and make alternate travel arrangements.

Xi. After waiting fruitlessly for about 3 hours (00:30 hours to 03:30 hours on 11 jan 2010) till the check-in was closed for the flight to dxb, I had to haul my luggage to find a transport to leave the airport and find an accommodation, till alternative travel arrangements could be worked out with emirates airlines.

New itinerary:

A. I contacted emirates bombay after 9 am on 11 jan 2010, and narrated the whole episode to a customer service personnel, who agreed that there was some error in the part of emirates airlines and would try and make alternative travel arrangements either on 11 jan 2010 or 12 jan 2010, based on seat availability on the flights in both the onward sectors.

B. Accordingly, alternate arrangements were made as follows:

A. 12 jan 2010, ek 547, 21:40 hours maa to dxb.

B. 13 jan 2010, ek 241, 9:20 hours dxb to yyz.

C. Consequently, I have had to stay over at chennai for two extra days (11 jan 2010 & 12 jan 2010) at my personal expense, for the fault and gross negligence of emirates airlines.

Suggestions:

1. There seems to be a major problem in the system in wrongly identifying & ldquo;no shows” and cancelling onward confirmed sectors.

2. Prior to automatic cancellation of confirmed reservations by the system for whatever reason, the respective passengers should be contacted by emirates service representatives via telephone or email, to avoid such errors in future.

Conclusion & claims:

I submit the following compensation claims for actual financial loss, mental, physical and emotional agony suffered by me due to the negligent, wrongful and erratic action by emirates airlines:

· additional expenses at chennai for stay, food and travel cad 800.00 (Cad 400 / - per day for two days).

· letter from emirates owning responsibility for the error & ndash; this is for me to provide to my business clients and explain my inability to initiate their contract on 12 jan 2010, per agreed contract terms. I may require a similar letter addressed directly to my business clients, if they were to request for one.

· if the business client refuses to accept the above mentioned explanation and cancels the contract with my company, then the loss of income of cad 54, 000 has to be compensated by emirates airlines.In fact, my company stands to lose much more financially, as this could also mean that my company may not be considered for future contracts by the said clients.

I would really appreciate an early response to my complaint from emirates airlines. I do hope that emirates airlines will live up to your name and reputation. I have the original copies of all the correspondences cited above and could send scanned versions of the same for your investigations, if so required.

If your legal team wishes to discuss the case further, I will provide the contact details of my legal counsel here in canada.

If you need any further information, please send me a message or call me on [protected] in canada.

A very distressed frequent flying passenger,

Nurani s ramanathan

Since my original e-mail to the "complaints department of emirates airlines in Sept '09 I have not been told of any results of their "looking into it" process. I gather their efforts are just a smoke screen for which they need to be admonished and highlights their approach to customer service which may well be mirrored by others in their industry. I suspect that their legal advisers have effectively gagged them.
See complaint below:
Dear sir/madam, I would like to offer the following comments following my recent flights with Emirates (Aug/Sept).

1. Why don't you have a "contact us" function on your web page . The lack of the same seems to indicate a lack of desire to deal with your customers for a broad range of issues and is hardly "Best Practice".

2.What is the point of going through the e-ticket process and reserving a flight and seat when you appear at CDG (Paris ) and are given a totally different seat at the back of the plane!
eg. Flight 076 to Dubai on 2/9/09 with confirmed seat 24C and was given 47K! I still have the doc's for this too!
On board I noted my seat (24C) occupied by a younger traveller. I also found it curious that while I was jammed against the curved fuselage there were a number of rows where people were stretched across.
The actual boarding of the aircraft was the worst that I have seen in some years and the word "chaotic" comes to mind.
The staff at CDG while "looking the part" are not up to par when compared to elsewhere!
Your "in flight" crew who were in general very good for all of my flights.
I would also compliment your Dubai staff for the boarding of the onward flight EK418 - very professional and a gleaming example for your CDG people.

3. I waited for several hours at CDG terminal 2C and there was no mention of the flight 076 on 2/9/09 on the overhead screens in that section of the terminal (departures). I only happened to find the queue after venturing further down the terminal and asking at the Information desk. The Emirates "presence" at CDG needs to be a little more prominent!

4. Why was I quizzed on my visa status in Thailand when I carry a current valid Australian visa and if need be can get a visa on arrival. PS. I currently hold an OA visa and had a valid re-entry stamp !
The staff (yours?) are blindly interpreting the visa requirements for other countries and appear to have rudimentary knowledge of the same - not surprisingly!
They seem not to know the extension rules (and that is not surprising either).
I am not alone as I spoke to another Australian traveller who also expressed his concern about the ignorance of the counter staff with regard to this issue.

Despite these points and the delays in Paris and yes with a new 777 in Dubai I would still fly with your airline. I just hope your attention to detail does not lapse as it has done with other of your competitors ie. don't rest on your laurels!

I am so frustrated with attempting to find a contact email or number with in emirates airline. On december 30th I flew from canada to heathrow uk and then boarded a emirates airline flgt#ek2 from london to dubai. Upon arrival in dubia my luggage was not located so a tracer (File reference#dxbek38752) was put on the bag. It was located with emirates still in london heathrow and would be delivered the next day. Unfortunately I was due to leave dubia at 06:30 for kabul so I would not be able to claim the bag in dubia. Emirates customer service at the airport told me they would forward it to kabul on the next available flight which they did but when the bag was claimed at the airport, it was in a emirates plastic bag. The top snap had been opened and not broken and the good majority of the contents was out loose in the plastic bag.
I could not check the contents of the items at the airport so I return to my place of residence and there I discovered that items were missing. There is no great value to the item as they were gifts that have sentimental value to them more than anything else. I would very much appreciate getting these items back as they can not be replaced.
Items missing,

A dark brown and green leather bathroom bag

A browny/green zipper type sweater with leather patches on the elbows

Two pairs of hand made cashmir type socks

Again there is little value to these items to anyone else but to me they all hold very high sentamental value and I would appreciate them returned.

David c. Leggett
Kabul mil base
Kabul. Mobile# [protected] / [protected]

9 jan 2010

To the manager
Complaint department
Emirates airline
Dubai, united arab emirates

Dear sir/madame,

I would like to draw your attention towards the emirates airline staff at karachi airport, I booked an online ticket for my wife 1 child and 1 infant from karachi to dubai on for 8-1-2010 at flight no, ek603, I made an online reservation by using credit card and unfortunately she dont have the credit card at that time and she explained to the staff there that the credit card is at dubai but they refused to give her the boarding pass and she explained to the staff members thatmy husband will fax you the credit card and you already took the money and booking was confirmed but they refused only because of origional.

I tried to talk to your staff but they refused to help us in this situation, I faxed the same card to the emirates office at karachi airport but again they want to see the origional and at that time it was too late to go back to hyderabad.

I accept that it is our mistake but is there any kind of humanity that a woman with the childerns and they paid already the ticket I checked my credit card the money is already taken by emirates airline and its not the first time that she was travelled with emirates and still they are not allowed to travel only because they dont have origionalcredit card and she suffred too much with a child and one infant and that time they are unable to go back I called the helpline of emirates here in dubai but still they are unable to help us at that time as I already faxed the copy of credit card to fax no. [protected] in karachi airport and the most terrible thing is the behaviour of staff they closed the counter without giving any notice to her and the childerns and it was late night and no body wants to listen to her.

I want to know when we paid and we booked and I made an online check in and if for any reason we dont have credit card or may be its lost on the same day when we have to travel then we are not allowed to travel and if we make the cancellation we have to wait for 15 days for the refund and to follow a long procedure and ok it is accepted but what about the behaviour as she was asking to the staff what she can do at that time they said book again and she dont have that much cash but no they refused and she suffered all the time.

Kindly suggest us what we can do if we have this kind of situation

Regards

Mudassar ali
[protected]

Emirates,

I am writing to you to place an official complaint about a flight from Johannesburg to Dubai on Saturday 2nd January 2010. Flight number was EK766. We had a very difficult flight back to Dubai and I am appalled, disgusted and upset in how emirates has handled the situation. Firstly let me explain exactly what has happened throughout our flight;-

Once we were in the air, for 2 hours there were NO refreshments handed out. For an hour I was trying to call someone to get me a glass of water, as I could not get up being in an isle seat and the person next to me was asleep. No one assisted me and 2 hours into our flight, food was handed out. Now as the stewardess gave me my food and I specifically asked her NOT to wake up my husband as he was fast asleep and as soon as we landed he was due to go to work. Not even 2 minutes later she woke him anyway and asked if he wanted food. Another 5 minutes went past and she again woke my husband up asking him to place his seat forwards as the person behind him was eating. I was so upset with the stewardess and I told her he had his DO NOT DISTURB sign up and not to wake him. She did not ask any other passenger to lift their seats and so I was appalled she had now woken up my husband twice during the flight when she was SPECIFICALLY asked NOT to. Also as my husband was in the isle seat every time she passed him with the trolley she would knock his seat and again wake him.

The second issue we had were our seats themselves. My husbands seat was broken and would not fully recline upright and his head rest was also broken. My armrest on my right was also broken and so I was unable to watch ANY entertainment throughout the entire flight. I advised the staff and they said there is nothing they could do and I should get some sleep. They were very rude, obnoxious and very arrogant when speaking with me or my husband.

The final issue we have encountered has been that one of our bags being left behind in Johannesburg. We went and made a report once in Dubai about our bag not turning up. We landed in dubai at 10:00am and I was told that I would be getting a call in 2 hours to get an update on the bag. I waited till 2pm and still had not heard anything so I had to call the baggage handlers. They then advised me that the bag was on its way back to Dubai and the bag will be dropped off between 8am and 8:30am the next morning. 8:30am arrived this morning and by 9:30am I still had no bag and no follow up call. I again called back and they then advised me the bag would be with me in the evening. I advised the baggage handler that I had taken the morning off work to wait for my bag and now I'm being told it will be delivered in the evening. Then after a conversation with your baggage people they advised the bag would be delivered by 10am. I waited till 10:30am and still nothing. I AGAIN called back and was told there had been a mistake in the morning and now my bag would be delivered in the afternoon... It is now 1pm and I am still waiting for my bag and still NO ONE from emirates has called to keep me updated and I haven't even had an apology for the hassle this has caused me.

I can understand a few problems happening on a flight but the issues we have had have been unacceptable and I have lost a whole days wages due to emirates not being organised. We did not pay for such a bad experience on a emirates flight and I am extremely disappointed in how we have been treated and spoken to

I am naureen naqvi, I travelled on business class of emirates airlines from lahore pakistan to lagos nigeria via dubai. My flight # was 623 on dec 28 from lahore - dubai and # 783 from dubai-lagos. From lagos airport, I was bound to take a domestic flight to abuja. As I came out of immigration at lagos, I waited till the last bag but my bag which had all my belongings did not arrive.
I filled up the form that local authorities gave me and since then waiting for the bag.
I am totally distressed because I have come here to work for united nations and supposed to live here for a year whereas I do nt have nothing with me except my carry on items.
Neither the airport authorities nor the airline is paying any attention. I am considering filing a case against the neglegence of emirates airlines. My cell phone in abuja is [protected].

I have traveled from new delhi to lagos (Via dubai) on the 4th of december 2009 flight number ek 531 and ek 781. I had checked in one baggage from delhi to lagos. It took nearly one hour to get my checked in baggage, on receipt of my baggage I found the number lock fitted on the baggage completely shattered and beyond repair. I showed the same to the emirates luggage handler, he asked me to go to the first floor office of emirates to lodge my complaint. I found that the elevator from ground floor to the first floor not operational, and the appropriate complaint could not be lodged.

I wish to bring this to the notice of the competent authorities so that I can be suitably compensated.

Rajinder singh dadial

Skywards no: ek [protected]

Name: patel kokilaben vasantbhai
Date of travelling: december 07, 2009
From : ahmadabed to toronto, canada
Flight no: ek 0241
Seat no: 47 g

I booked wheelchair, due to health reason. While flight changing at dubai terminal, at that time the wheelchair attadent didn't delivery my hand bag. So, I was worried whole my journey from dubai to toronto, canada.

After reaching pearson international airport, canada, I verbally talked with emirates, air lines staff person (flight attadent) and he advised me to complain via internet, because we don't have regular office at pearson air port, canada.

Antisipating your favourable reply as soon as possible.

Yours faithfully,

Patel kokilaben vasantbhai

Re: flight 1 december 2009. Lgw & ndash; dxb & ndash; bne

I checked in online on november 30, and received a confirmation, at 18.22 that day to my email, including a pdf copy of my e-boarding pass.

Once & ldquo;dropping off” my luggage at the drop-off desk, I learned I was 5kgs over the 30kg limit, which I expected I was a couple of kilos over. I was then shocked to learn the excess luggage charge was & pound;35 (Thirty-five pounds) per kilo. & pound;35 x 5 = & pound;175 (One hundred and seventy-five pounds).

It is the most excessive and rip-off excess baggage fee I have ever encountered on my travels in my life!
And I was marched like a criminal to the payment desk, and even worse, the staff kept acting & ldquo;happy” about it and smiling, like they were receiving a tip. When I told them it was ridiculous, they told me & ldquo;i had to get treated like everyone else”. Wow & ndash; amazing customer service (Sarcasm intended).

However my main complaint is this:

Why wasn’t I informed of such a rip off and excessive excess luggage fee when I checked-in online? Online they didn’t even ask how many bags I had. If they had told me, I would’ve weighed my bags and not gone the 5kgs over.

My secondary complaint is this:

£35 per kilo is a rip off...

After this horrible and expensive experience, I will now go out of my way, to never fly with emirates again.

This is rajini from india. I got the offer in emirates airline group terminal 2 departures hall
Manchester airport united kingdom post code m90 4qx. Please verify this offer early as possible.

Thanks & regards,

Rajini v

[protected]@gmail.com

I got the appointment letter from the emirate airline group united kingdom by just forwordind the my
Resume and I selected without any interview so please help me to find the this is fake or not because I am very confused so reprl me as soon as possible.

To whom it may concern,

My flight ek241 from karachi (Pakistan) via dubai (United arab emirates) to toronto (Canada) dated friday 13th, 2009 would definitely be regarded as a worst experience I have flown with emirates. Being a skyward family member ek129645972 and having great respect for emirates and have flown with emirates over 25 years, the management is just a mess and misleading in canada.

Arriving at pearson airport, and waiting for my luggage, I found out that in dubai, the employees of emirates did not load my luggage for toronto. After trying to find an agent, he informed me that I would receive the luggage the next evening at the expense of emirates which was a saturday (14th november 2009). I waited the whole evening and night and the employees at emirates canada did not have that much guts to notify me that it will arrive the next day (Dated 15th november 2009).

The agent had given me a number for lost and found service terminal 3— [protected] and I left a message in the evening during their operation hours and yet no one had that much customer service sense to notify me, although specifying on their answering machine to call back.

I had gone for my sister wedding and had taken my university books with me and I was expecting that over the weekend, I would use the books to complete my pending assignment and because of the employees misleading information my one day got lost and on top feeling insecure whether the bag might have got lost permanently. My night was just messed up as I could not think whether would I be seeing my bags or not.

On sunday morning at 8:30am, out of the bloom I receive a call that my bags will be arriving and the bag that I received, I found out that the lock was missing in the bag and the clothes and books were upside down.

Its been a very depressing and disappointing experience and although my friends and cousins flew from ettihad airways to attend the wedding, they were upgraded and they never faced such problems as I did, although they told to go with ettihad airways yet I have been very loyal with emirates airlines and the same goes for my family who takes at least 4-5 flights using emirates airlines.

I just wanted to inform emirates airlines that they should inform their employees to atleast notify their customers if the bag would arrive late. Its not like I did not pay the fare or I was using a free ticket.

Thankyou

Ali hasnain
Skyward member: ek [protected]
Cell: [protected], [protected]
Email: [protected]@hotmail.com

I flew Emirates from Mumbai to LA via Dubai on September 15th 2009. On arrival at LAX, I was informed by ground-staff that my bag had not arrived and was left behind in Dubai. They said the earliest they could deliver the bag was the next day (24 hours after I had landed). Since I was on a business trip with meetings scheduled the next morning, I had no option but to buy clothing and toiletries for the next day.

I submitted the delayed baggage claim form as required by the airlines. Several phone calls over a week elicited no response from Emirates.

On returning from the trip I again sent several emails to customer services who first responded to tell me that the 'issue was being investigated'. Over a month later, after sending multiple reminders, they said "As a gesture of goodwill, without prejudice or admission of liability, we are pleased to consider reasonable reimbursement for the cost incurred to purchase essential items of an immediate need e.g. clothes and toiletries during the period your baggage was delayed". This was on 22 October 2009.

I sent them the receipts on the same day. It is now a month later and they have not responded to the email.

I am truly disgusted with Emirates and will never consider flying this airline again.

Emirates airline group emirate recruitment inc.
Terminal 2 departures hall hilton close, off allen avenue
Manchester airport united kingdom
Post code m90 4qx, uk. Phone: +[protected]
Phone: +[protected] email: [protected]@yahoo.Co. Uk
Email: [protected]@emiratesairline-groups.com
[protected]@emiratesairline-groups.com

Job ref: e. A. G/gfp/uk114-09 date: 06/11/2009

Attention: shivshankar patil.

1.0 executive summary:

Emirates airline seeks to employ your services as an expatriate. Team leader the provision of administrative services as stipulated in the following acts in this document. This document embodies the approved terms for the purpose of this contract.

2.0 position: team leader for the requirements of emirates airline in united kingdom.

Resumption date

You would be expected to resume on site on the 1st of dec 2009.
Prior to resumption as inscribed above, you shall be expected to start your job processes by acquiring and procuring your necessary residence/work permits papers (With the uk travel agent united kingdom) on it’s earliest acquisition, you will receive all your due entitlements / emoluments prior to resumption of duty to enable you settle all domestic necessities before embarking on project trip and avoidance of excuses leading to delays on your side.

3.0 consulting personnel:

You shall be expected to work lead a team of prime experienced individuals with the mandate to provide excellent services.

4.0 entitlements:

All salary and expense figures shall be in pounds (Gbp) , sterling or euros equivalent depending on employee home country and salary preference, (Except where employee prefers currency on his/her local/home currency).

4.1 salary:

Salary shall be paid on monthly bases. Work time shall be 40 hours work week for the twenty four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary shall also be liable to increments with time and employees' official promotions and position in service.

Monthly salary is & pound;10, 500 gbp (Ten thousand five hundred pounds).

5.0 expenses:

Expenses incurred by the employee related to job before commencement of duties will be substantiated with receipts and the employer will reimburse the employee not later than five (5) working days after submission of employee’s expense report and receipts.

5.1 accomodation:

First class accommodations will be provided for employee. Accommodation shall be of first class international standard same as accommodates emirates airline expatriate senior and management staff. Employer shall also pay for and provide complete meals for employee / (Family) as deem appropriate for period of contract.

5.2 travel:

£3, 600.00 flat rate travel/entertainment allowance shall be paid to employee by employer for each intercontinental trip. Travel shall be by business class/first class.

However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

5.3 meals:

This will be taken care of by us (Employer) emirates airline group.

5.4 moving expenses:

You shall be required to furnish us with your valid residence, work permits and visa on or before the 23rd of november, 2009 as a proof of readiness to join the emirate airline company project team in the due time as stipulated above for your job resumption with the emirate airline company in london and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the emirate airline company in london.

The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents, immunizations etc. Reimbursements shall be paid not more than five (5) working days from submission of report/and receipts as proof of payments.

5.5 medical expenses:

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

5.6 other allowances and/or benefits:

This shall be provided for as deemed appropriate, and will be paid by employer.

. Quality single or family housing in company community.

. Free medical care in uk for you and your family for contract duration.

5.7 vacation:

Employees' shall be authorized paid four times vacation during the term of the contract, to be

Used at the employee’s discretion after duly informing and receiving approval from employer’s management. Employer will pay for travel expenses (I. E. Flight tickets) and flat rate travel allowance of & pound;3, 600.00.

6.0 mobilizations:

The first monthly salary shall be paid in advance before you embark on journey to assume duty. This is to enable you settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. All payment of salary after assumption of duty in uk shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in united kingdom. This is in line with the united kingdom expatriate financial statutory laws. Expatriate shall also be liable to pay 10% of salary as withholding tax to the relevant authority in united kingdom

7.0 job processing / proceedings:

All employees successfully screened and recruited for emirates airline shall be required to furnish us with a valid uk residence and work permits papers on or before the 23rd of november 2009 as a proof of readiness to join the emirate airline team in the due time as stipulated above for your job resumption with the emirate airline in uk and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services in united kingdom.

However, for expatriate services employees who do not presently posses their valid uk residence and work permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the emirate traveling agency here in united kingdom. All expenses incurred during this process will be reimbursed to you by employers.

Emirate traveling agency

56 yorkshire avenue-lancashire

Gb0098 manchester - uk
Email: [protected]@live.com and travels. [protected]@yahoo.Co. Uk

Phone: +[protected]

Contact person: dr. Morgan smith
Head of visa/permits operations.

8.0 contract:

Your browser may not support display of this image. This is with effect from 1st of dec 2009 when the contractor/consultant assumes duty in uk.

Terry johnson

Hr manager

Emirates staff at auckland airport are shockingly rude. I will leave a detailed feedback about my check-in experience today (19 oct 2009) on ek413 flying akl-syd. However, I wonder if this will really help airline take remedial actions to improve its image and customer satisfaction experience. My checked in baggage was only 3 kgs more than the allowed airline allowance of 30 kgs. I was subjected to more than an hour of harrasment and rude behaviour by the ground staff of airline and it's agent, even to the extent of threatening me to stop board the flight when I said that I will voice my concerns to the media about airlines such policy. All this happened inspite of the fact that my carry on baggage was way less than the allowed allowance. Ultimately I flew with the same baggage by moving 2 kgs from my checked in baggae to the hand bag. I very much wonder if it is emirates policy to be spot on accurate with the checked-in baggae allowance without proper training / instructions to its ground staff to use their common sense and discretion in certain matters like the one in my situation today. I must say that in my over 35 years of flying experience this one was the most horrible one and that too with an airline claiming to be an aviation leader. - very unhappy passenger at seat 60a.

I arrived at Dubai Airport on the 2nd September 2009 after a 14 hour flight from Sydney.
I had a 3 hour wait and I am a Skywards Silver Member. Now actually when I arrived in Dubai I would of racked up over 50, 000 points and was a Gold Memeber.

I asked to enter the Dubai Emirates lounge and they said no. I explained that I have the points to be a Gold member. I was upset because i wass looking forward to entering the lounge there first time. They just ignored me and were really quite rude.
I then caught a flight onto Paris. I asked the hostess how to make a complaint. I filled out the paper work during the flight and actually put my Skywards Silver card in the same envelope.

Why be a Skywards member and loyal customer when you are treated this way. Remember i had flown in excess of 50, 000 miles when I tried to enter the lounge at Dubai

In all honesty Emirates has the best service onboard the aircraft and i have flown on many airlines. But the ground staff are not the same and this is the second bad incident I have had in the last 3 months.

I am waiting for a explanation from Customer Service in Dubai.

I am giving Emirates a chance to investigate this complaint. If they do not respond and respond soon then I will be flying on another airline. I am sheduled to fly in excess of 100, 000 miles a year with Emirates this year.

We will see and decide from there

Respected sir,
I arrived in nedumbasery international airport on 23/8/2009 from zurich (Switzerland) via dubai. My check in baggage, named "polo house u s a", which contains 1 large chamber and 2 side chambers. All 3 chambers where properly closed and seperately locked. When I received the baggage bag, it was found that lock of one of the side chambers was missing and through that chamber, the separation between side and main chamber was torn and few of my valuable items like swiss watches (3), t shirts for children. Chocolates and souvenirs were missing from the bag. I immedieately approached the duty officer of emirates from the airport and reported the matter. They immediately weighed my check in baggage and recorded that around 2 k gs of items was missing. They registered my complaint and the carbon copy was given to me. The photocopy of the registered complaint is attached with this mail.
So kindly look into this matter as an urgent case and take necessary steps to get back my lost items. Expecting speedy and most favourable reply.

Thanking you,
Yours faithfully,

Genunity of appointment letter no e. A. G/gfp/uk114-08 dt 20.08.09 for the post of general manager - business development

I have received the aforesaid letter of offer with instruction to contact mr. Paul devis, head visa/permit operation under email address [protected]@yahoo.Co. Uk with phone/fax no 44-[protected].

The appointment letter is signed by mr terry johnson hr manager with phone no:+[protected]
Email address is [protected]@emiratesairlinegroup.com or, [protected]@hotmail.com

The agency, s email of recruitment is: [protected]@yahoo.com

I shall be obliged to have the genuinity of the same.

Thanks.

Below are the contact details of the uk traveling agent:

Uk easy way travel agent
25 hilton close, off allen,
Gb0097 london & ndash; united kingdom
Email: [protected]@yahoo.Co. Uk
Phone: +[protected]
Contact person: mr. Paul davis
Head of visa/permits operations.
(2) do get back to us with developments and updates regarding the
Procurement of your valid work-permit. You are required to contact the
Human resourses manger incase of any clarifications. Below with his
Contact information.

Emirate airline group (E. A. G)
Human resources department
Contact person: mr. Terry johnson
Contact email:[protected]@emiratesairlinegroup.com or
[protected]@hotmail.com
Contact phone: +[protected]

(Complainant)

Naseer baig
(India)