Enterprise Rent-A-Car
Reviews and Complaints

I am writing to complain about a very unprofessional and unfair treatment I received today from an Enterprise staff member at Weston FL location located at 1585 N Park Dr Weston FL 33326. Basically I requested to be dropped off at my residence and I was told to wait. After waiting for approximately 15 minutes I proceeded to ask how much longer of a wait the staff member replied "he is really busy and that it would be best if I were to take an Uber ". I was shocked and angry that in a Customer Service driven Industry this is the response snd treatment a customer receives. I informed her that as a Customer I did not appreciate her response and would like to speak to the Mgr in order for me to file or voice a complaint. She responded by telling me that she was one of the MGRs. When I asked her for her name she refused to provide that information to me. After several requests for her name the address where I would be able to write a complaint The Branch Reginsl MGR V Oropeza provided me with her business card and stated that the shuttle driver would be taking me back home shortly. I thanked her for resolving my issue but also informed her that I was going to write a complaint on the other employee for her rudeness and failure to provide her name for a complaint. Needless to say this incident has left a very negative impact on me and I will be sharing my experience with my family, friends and co-workers.

Thank you,

Mr Blain
[protected]@aol.com

First let me say, I have been a loyal Enterprise customer and have been impressed by my experience in the past.in fact, it was such an excellent customer experience, I chose the location on Colfax. It's to bad the new management did not live up to the standard of previous management.

In September my family let me know they'd be coming to town for Thanksgiving to snowboard. I immediately booked a rental car specifying the need to rent the Suburban I'd rented before. I specified this need in the notes and reiterated it again when I spoke to the agent to confirm my reservation.

On Monday, Nov. 20 I went to the Colfax location to pick up the Suburban. I was shocked to learn I'd been issued a Ford Explorer. When the new manager walked me out to the car I expressed dismay. I restated the fact I had six family members and all of their snowboarding gear to take up the mountain which was why I requested the Suburban I'd rented in the past and reiterated during my confirmation call. He said I wasn't guaranteed the Suburban, but he could call around to see if any other location had one. While this may sound helpful it was not. I had to pick people up from the airport. I didn't have time for him to "call around."

As you can imagine six people and their gear did not fit! I had to switch my gear reservation to picking up at the mountain, which included an additional charge and even picking up at the resort didn't help because at the end of the day, all the people have to load up with their equipment. This was not a pleasant experience.

In addition, the windshield wipers were substandard and caused muddy streaks across the windshield. I had to get out of the car, take paper towels and clean the windows. Not an optimal experience.

Overall, this was such an awful experience, from beginning to end, I will not be renting from Enterprise again. I'd like to be compensated for the additional $100 in fees I was charged for my rental.

I'm writing in regards to the experience I had this past week and a half that I was in possession of a rental car from enterprise rent-a-car. I rented from the airport location in Madison, WI. I called first to make the reservation and receive a price quote for about a week to ten days. The woman I spoke with informed me there were only mid to large size sedans available which was fine so the price came to about $346 with taxes and fees. Upon arriving I was told there was only 2 mini-vans available for rental and they were going to cost over $100/day but that I could come back and trade it for something different in a day or two so that's what I had to do. When I went back to get a smaller car the woman told me that the smallest, cheapest option for a vehicle(Nissan versa) for a week was over $700! I had no choice because I needed a vehicle as mine was in the shop. I also used the insurance enterprise offered. Now I've rented vehicles before multiple times in the past and the insurance for the smaller size cars has always been about $12/day or something close. Upon returning the car I was told that the insurance for that car was $50/day! Which is absolutely absurd. The car was tiny and cheap and I ended up with a total bill of over $1000 for a little over a week... I'm absolutely apaulled that I was given a quote of under $400 and it was almost 3x that in the end. I wouldn't have even considered renting from this company if they had given me an accurate estimate and I will never use enterprises services in the future unless the situation is addressed and rectified.

Hello, my name is Bintou Sacko and i have been cheated on my deposit security from enterprise on W Broad St in columbus ohio. I was told one thing and make me sign for another thing. I specifically told the stuff that I didn't want the extra coverage on the car because I have full coverage with it insurance Geico which supposed to cover the rental but he give me something to sign which was saying that I needed the extra coverage on the car. Maybe in a rush I have sign everything and take the car and left. Now I have been refunded for only $13 instead of $100 that I deposit. When I call they were very mean and disrespectful telling me the next time i sign for something I should read before signing. I am very disappointed I have called my insurance to Never give me to Enterprise for a rental again. I would like my full security deposit refunded back to me. Thank you and have a nice day.

My group rented a Toyota Land Cruiser from Enterprise Rental Car at KEF. My company provided Super Collision Insurance as part of the package. Upon pick up we did a walk through on the car to inspect and identify damage etc... At no time was additional insurance offerings discussed. Upon return of the vehicle another inspection was done and the employee noted a small chip in the windscreen (under the size of a penny.) When we were checking out he then explained that damage to the windscreen was not covered in our insurance, that would have required separate windshield insurance, and informed us of the charge of $1, 100 dollars USA (equivalent ISK.) Clearly we were shocked and dismayed as "Bruno" explained that "of course they told us about the special insurance (although he wasnt there when I got the car) that the particular employee was very good and would never make a mistake. " He also informed us how expensive Iceland was in a very condescending manner. This was basic price gouging at its worst. I could have had that damage repaired for under $50 in the US.

Enterprise Rent-A-Car at 2831 N.Federal Highway, Pompano Beach Florida.
Matt the manger is the worst person I ever spoken to I had a Truck that was Rented. I have the key in the Truck ignition not on put three little Dogs in the rear passenger side in a crate then went back to the driver side the door lock then I call enterprice Rent a car. I explain what happened he told me will have someone there right a way.gave him the location twice my phone number twice. At 8:05 Pm then 8:15 Came Then 8:30 Came now it's 9:05.
Still no one I could see the little then I could see the back window open about 4 inches I was able to get the dog out they we're hot and breathe heavy my wife got them in the house to cool down She will so upset. Now it's 9:30 still no one came finally at 10 o'clock neighbor next-door woke up their two-year-old son he was able to get through the window and get the door open I call Matt to fine out what happen he told me they use AAA so he call them. He was told that they came out at 8:45 and didn't find anyone their. And told Matt that they try to call me several times.
I said to Matt know one show he keep telling me that they show up and try to call me. Again I said the same thing over and over and over it sounds like he believe AAA. And I was not being honest to him. So that was it I have Talk to corporate I was told I would get an answer back in 3 to 5 days over a week went by no answer I left several messages for The area manager still no call back also try to get the district manager to talk to still no call back so I return the truck back to Weston Florida off Park Road I had to wait for FEMA because my Roof what is heavily damaged from hurricane IRMA.
I got to the Weston Florida Enterprise Rent-A-Car was there 5:50pm ask for the manager. I was told she will be right back. So I waited then The other employee tell me she was not coming back she had emergency. In which I was lied to.
Because she show up to Close. So I returned the truck back in. I needed a ride home because I am 100% disabled. She said once I lock the front door we can't do that.
Then I TEXT UBER had a hard time getting Thur. Again I said I was Disable show then the Card she said nothing Isaid I live 6 mile I could see she didn't care I was so Mad I went a head an walk after 4.2 mile I fell down because I have MS. My phone went dead Finally 11:20 PM my wife found me. I could barely walk.
The next day try talking to a Mangers because was told My friend said they were charging a extra $120.00 I said the lady said it was $20.00. I hung up and the leaving many message for a area manager or a regional manager never received a call back .
I will be posting this every day on the Internet until I receive a call back .sending 17 letters to every board of director for enterprice Rent-A-Car.———

I prepaid for gas but I was never told that I was going to get charge for whatever amount of gas the car had which was a full tank. I returned the car with a half a tank and I called to complaint about it and I spoke to girl Carlie on 11/07/17 7:45am, she was very rude! I've been going to the brick location for years but I don't know if management changed because I never ever had a problem in the past, yeasterday I requested a pickup and she told me I had to wait for about two hours, I used uber for the first time. I'm very dissatisfied!

Enterprise Rent-A-Car at 2831 N.Federal Highway, Pompano Beach Florida.
Matt the manger is the worst person I ever spoken to I had a Truck that was Rented. I have the key in the Truck ignition not on put three little Dogs in the rear passenger side in a crate then went back to the driver side the door lock then I call enterprice Rent a car. I explain what happened he told me will have someone there right a way.gave him the location twice my phone number twice. At 8:05 Pm then 8:15 Came Then 8:30 Came now it's 9:05.
Still no one I could see the little then I could see the back window open about 4 inches I was able to get the dog out they we're hot and breathe heavy my wife got them in the house to cool down She will so upset. Now it's 9:30 still no one came finally at 10 o'clock neighbor next-door woke up their two-year-old son he was able to get through the window and get the door open I call Matt to fine out what happen he told me they use AAA so he call them. He was told that they came out at 8:45 and didn't find anyone their. And told Matt that they try to call me several times.
I said to Matt know one show he keep telling me that they show up and try to call me. Again I said the same thing over and over and over it sounds like he believe AAA. And I was not being honest to him. So that was it I have Talk to corporate I was told I would get an answer back in 3 to 5 days over a week went by no answer I left several messages for The area manager still no call back also try to get the district manager to talk to still no call back so I return the truck back to Weston Florida off Park Road I had to wait for FEMA because my Roof what is heavily damaged from hurricane IRMA.
I got to the Weston Florida Enterprise Rent-A-Car was there 5:50pm ask for the manager. I was told she will be right back. So I waited then The other employee tell me she was not coming back she had emergency. In which I was lied to.
Because she show up to Close. So I returned the truck back in. I needed a ride home because I am 100% disabled. She said once I lock the front door we can't do that.
Then I TEXT UBER had a hard time getting Thur. Again I said I was Disable show then the Card she said nothing Isaid I live 6 mile I could see she didn't care I was so Mad I went a head an walk after 4.2 mile I fell down because I have MS. My phone went dead Finally 11:20 PM my wife found me. I could barely walk.
The next day try talking to a Mangers because was told My friend said they were charging a extra $120.00 I said the lady said it was $20.00. I hung up and the leaving many message for a area manager or a regional manager never received a call back .
I will be posting this every day on the Internet until I receive a call back .sending 17 letters to every board of director for enterprice Rent-A-

I reserved a car for 10/12 I went to the hobby airport location and tried to pick up a car. One of the representatives at that location helped me and asked for my master card to swipe. Her computer screen froze. We went to the next computer and she tried a couple more time. It was then declined. I was not able to leave with a vehicle. I called my credit card company and no one was able to get anything released. I still needed a car. I asked if I could just pay the value of the car rental on my debit card since the transactions from enterprise was pending on my credit card, and the supervisor there wouldn't allow me to saying that policy won't let her. So I had no access to my credit card funds because it have been swiped 5x and pending. The manager at enterprise said she couldn't do anything. So I had no car and no funds on my credit card... I went to the next location and the agent Diego was awesome he helped me. I was able to get a car using my debit card...i turned the car back in due time with a different agent. This time the deposit was charged to my debit card. So here we are again with no access to my money. I'm not complaining on this location, because they helped me. it has been a terrible experience for .I am in a totally different state with no access to my money because posted and pending transactions on both of my cards. I feel stranded. I always rent through you all because i love your service and prices. I actually love your company, but this has put a damper on my experience with you all.

I want to complain about your representative Nick that works at the Enterprise on International rd in Anchorage, Alaska. First of all he told me that my husband, Lawrence stated that he didn't have 50 dollars in the bank which was a lie because my husband doesn't discuss his finances with total strangers. Then when confronted by my husband he denied it but went on to state that we would be surprised how many people come in there and not have the money in the bank. Number one it is not his responsibility to worry about what a customer has, it’s his job to run the card and the end results will be there. Then he told us that the 50$ deposit would be returned to us which was another lie because he only returned $16.02. He also told me that Allstate was not a reputable company to talk to which again was inappropriate. He needs people skills and needs to choose his words wisely. I am very offended and will NEVER rent from that place again. My insurance company is checking into this right now.

I was provided a Rental by my insurance company GEICO through Enterprise, while my car was being repaired due to being hit in a parking lot. GEICO suggested Enterprise as they had an office at the body shop along with an adjuster from GEICO. All went well when dropping off my vehicle and receiving the rental from Enterprise. The agent from Enterprise was very helpful, she did a very thorough walk around of the vehicle with me (there was a lot of damage noted) and also explained how the vehicle worked, as it was a hybrid. This was all done on 9/22, a Friday. I drove the car to my office (about 4 miles) and parked in my assigned spot in a parking garage, later that afternoon I started the car to leave work and the audio (radio) didn't work. I really didn't care, I had no intention of driving the car that much. I drove the car back to the body shop, they called me to look at some work they did on my car to see if it was acceptable (it wasn't so they would be keeping my car a few more days). I drove the rental home and parked it in my garage (about 9 miles), where it stayed for the weekend. On 9/25, Monday I drove it to work and then to the body shop to pick up my car, it was aprox. 5:30 PM and the Enterprise agent was not there and I was told to just leave the car with the body shop employee. I let her know about the issue with the radio. She said she would let Enterprise know. My insurance company paid for the rental, so I did not get a receipt from Enterprise, I paid nothing. On Saturday Oct. 7th I received a letter in the mail from Enterprise's Damage Recovery Unit, claim number [protected], saying they have received notification of damage or loss to the vehicle I rented and asking for my insurance or credit card information. I had no idea what they are talking about. So, I called and they were closed. So, I called again on Monday October 9th, they told me I damaged the volume knob on the radio and I had to pay for it. No, I didn't. I don't think I could damage it if I tried. I have no idea what they are talking about. The radio stopped working and they are blaming me. It seems to me that they would thank me for letting them know and apologize for my inconvenience. They can't even tell me how I damaged this knob. I don't really know what they are talking about. I won't be paying for it, I take no responsibility for it. I would rather pay a lawyer 100x what it cost to repair the radio defending myself than to repair the radio.

On Saturday, October 7, I went into the enterprise location at 2621 Corning Road in Horseheads NY to change my contract from a weekly contract to a monthly one. Not only was I billed for the monthly contract from Oct 7, 2017- Nov 5, 2017 but I was also billed $1, 320.58 for the previous month which I had already paid!
When I called the manager today, October 9 to tell her about the situation she was not apologetic and told me that the employee who took care of my rental on Saturday made a mistake and double billed me and had refunded the amount. I told her that this was more then a mere "mistake" since I have not been able to access that money since Saturday October, 7. I asked her to consider the ramifications to me as a customer of this "mistake". Since she was not apologetic and offered no solutions to fix the mistake, I hung up and immediately contacted customer service in Missouri to officially lodge a complaint. I called again at 10:00 am and was told that it was "too soon" for anyone to get back to me regarding my complaint.
I have been a loyal enterprise customer for over 10 years but as a result of this incident, I will no longer be dealing with enterprise. I find the manager's response to my situation as unacceptable and she clearly has no customer service skills. I have checks that I have written thinking that this money was going to be in my account. If this is how enterprise conducts business then I will no longer be conducting any business with enterprise.
Sally Ondiek [protected])

Buying not only 1 but 2 cars from enterprise car sales Roseville CA location has been the worse mistake of my life. I had to trade my first car in due to electrical issues and now I'm having the same issues plus more with my current vehicle. The trunk fills up with water when it rains or when I wash my car. It has resulted in mold in my trunk and my 4 year old getting sick. I have worked with Jeremy to resolve this issue unfortunately its almost been 2 years with no results.

Contract #763021, from 9-2-2017 to 9-30, after hurricane Harvey my insurance Geico reserved me a car at Enterprise Houston. I had to wait 5 days before they opened due to flooding also.I lost my car and complete house in the flood. I had to get a ride to enterprise at 0600 and stand in line 8 hours for a car.they had one car left when my number came up..it was dirty .the man told me it was the last car and was not sure if they would have anymore coming that day. So I said I would take it. My insurance allotef 45 a day this vehicle was 41, the man said that I may have to pay taxes. I ask about why if its the only car you have don't you have a policy that if you don't have my car you up grade free
He stated since the hurricane they were told no free up grades. But advised me to take the car or come the next day and wait in line again with no guarantee of getting a car and he would talk to someone about the matter. I called my adjuster and he was upset that they told me I would have to pay.I thought this matter was taken care of bit after I returned the car I was awaiting my deposit return. And what I got was a charge for 143.00, after I lost everything in this storm waited 5 days and 8 hours in line. Accepted a dirty car with trash still in it. You going to charge me 143.00 .I feel like this is just taking advantage of someone that's already down and had to accept the slap in the face from your company. Thanks for adding to my situation. You all should be ashamed of this procedure. I have 45 a day thru my insurance where most have 20, so I feel you are getting double from my insurance more than most. Thanks for kicking me even more when I have nothing left to lose.

On 4 separate, consecutive rentals with Enterprise (I no longer use them), they attempted to overcharge around $1400, both in Europe and the US. Overcharges ranging from changing the daily rental amount and claiming bogus "damage". The last "damage" they claimed was dirt on the bumper which they charged as $710. Of course, I disputed, asked for the "repair bill" (none provided), and had a heated discussion with the car return clerk who admitted that management pushes them to try to charge for anything possible. They have an institutionalized policy of theft.

I am writing in regard to a serious concern regarding the Enterprise Rental establishment located at 730 West University Avenue, Gainesville, Florida 32601. My 18-year-old son, Kellen Baskett, (though his name as recorded by the company paperwork was written as Kellen Langdon, which is not even my son’s name) recently had a car rental from this Enterprise location. The car was due to be turned in yesterday. My son turned in the car as required. When he turned in the car, my son sat in the lobby of the building while an Enterprise employee inspected the car. As an 18-year-old who has never rented a vehicle before, my son did not have the knowledge that he was supposed to walk around the car with the employee. However, the employee told my son there was no damage to the car and he was cleared to leave. Enterprise did have my son walk the car with them to show no vehicle damage when he picked up the car. As someone who has rented vehicles from Enterprise many times, I have always been required to walk the vehicle looking for damage with the Enterprise employee. This seems like questionable business practices to not have an 18-year-old walk the vehicle with the employee when returning the vehicle. Please find attached the documentation from Enterprise showing no damage to the vehicle that was signed by both my son and the Enterprise employee.

Kellen Baskett was allowed to leave after signing the paperwork. Five minutes after he left he received a phone call from a different employee of Enterprise whom he was not familiar with, post being formerly released of damages in writing by that official Enterprise representative, who stated to him that there was damage on the bumper of the vehicle and he is responsible for paying the damages out of pocket or Enterprise would be filing a claim with our insurance company. Please note that the Enterprise leadership managing the store stated Kellen was responsible for damages which has caused him and our family great stress. This employee also texted the picture that is attached to Kellen. When has it become appropriate business practices to call an individual after he or she has left the establishment to inform him or her that there is damage to the vehicle and text them a picture of a damaged vehicle and let that person know he or she is liable for the damage? Furthermore, the picture attached which was provided to Kellen Baskett via text message shows absolutely no verification that the vehicle damaged was the vehicle rented by Kellen Baskett. Regardless of vehicle, it is unethical business practices to clear a client to leave stating and providing paper evidence that the vehicle is cleared with no damage and then call the client later to detail damage to the vehicle and require that client to then pay damages for the vehicle.

I trust and hope that you will agree that the business practices displayed by the employees at Enterprise Rental in this situation are unethical and frankly poor business practices. I will be providing the documentation showing no damage to the vehicle to USAA, my insurance company. Further, I do expect that Kellen Baskett nor myself will be held liable for the damage to the vehicle post inspection by Enterprise and under their custody. Given this challenge we truly hope this will not require any legal action due to Enterprise Rental not performing in a professional manner. Enterprise and it holdings company states clearly that its principals rely upon your humble beginnings, personal honesty and more importantly integrity. We have used Enterprise in the past and found that this was so until this experience. Enterprise should take responsibility for the poor representation of their mission and corporate vision. Furthermore, if this situation is not resolved as I anticipate that it will be, I will be notifying the appropriate Better Business Bureau of the circumstances surrounding this concern.

My family would like to thank you for your time in addressing this concern promptly. Please feel free to contact me promptly and directly in response to this complaint via my cell phone number at [protected] or via email at [protected]@hotmail.com.

Sincerely,

Christina M. Langdon, Ed.D.

My husband and I were stranded in Charlottesville, Virginia overnight due to a flight change. We got a hotel in Charlottesville and had decided to rent a vehicle once we got into town. We utilized an uber from the airport and later decided to rent a car. After speaking to our hotel clerk, realized it would be quicker to pick up at the Enterprise near the mall, so we looked up the number and called. We got a woman (I'd prefer the term animal) named Amber on the phone who was the most vile human being I have ever encountered. This woman all but told us to walk around Charlottesville because we didn't have a reservation. When I explained our flight was cancelled and we were staying overnight, without giving me an opportunity to explain why we hadn't rented from the airport location she responded "Well, you should have just gotten a car when you had the chance from the airport!" She cut me off, wouldn't let me talk, kept saying "Ma'am, you dont have a reservation here!" and subsequently hung up on me. My husband called back, because I was in shock at what had just taken place. Hoping to get someone else on the phone, but Amber again answered. I asked to speak to someone ranking higher than her and she laughed and said "unfortunately for you, I am the highest ranking person here." My husband asked her if she was the person in charge of this store and she said "at this current time, yes I am and I am helping a paying customer so I am going to need to terminate this call now. goodbye!" And hung up on my husband. I dont believe she was the manager of that store but she needs to be unemployed by that store. We are still in disbelief over how we were treated by someone in customer service. I am sure this will not be the last complaint you get on her, but I tell you it has set the tone for how I feel about Enterprise. Her tone of voice even upon answering the phone was condescending, not genuine and it screamed "I hate my job!" I would implore you to reconsider her representing your company.

Made reservation in early August for large-size car for September 13 in Sioux City, IA. Talked to them the day before and arranged to be picked up the next day to rent car. Received call at 7:30 the morning of the rental stating they had no cars at all but expected some to "come in". After 2 hours, still no cars and they thought they may have one by the afternoon, which was too late. Not only did they not have the car I reserved, but they had no cars at all.

Contacted Enterprise with no response.

Below is the abbreviated version of the chronological attempts to get this claim resolved fairly via the various departments that we have been directed and re-directed to with Enterprise Canada,

• June 13th, 11:53am - Spoke to Sandra in Claims [protected]), was transferred to 'Keneeka' in the DRU (Damages Recall Unit). Relayed all of the details Mr. Kosic provided stating that at the time of the inspection with Taylor he point out the damage to her therefore we requested this claim to be escalated. She advised that it may take up to 2 weeks to get back to me as they now have to pull all of the previous rental agreements for the vehicle that rented to see if the damage was noted from before. (Keeping in mind that during our conversation Len/Lana you just mentioned that you had to get these same reports pulled from the rental office). I was told by Keneeka that there was a new system implemented (she called it C2) with the tablets and she said that it was effective mid-November 2016 but not all of their locations "rolled it out" at the same time.

• June 14th, 12:58pm - Keneeka from Damages Recall Unit called me back as I left a subsequent voice message for her - asking/advising that the video surveillance be reviewed as it would show Mr. Kosic pointing out the damage to Taylor.

• June 26th - Spoke to Keneeka in DRU, she told me that as of June 20th all of the previous rental records have been pulled and the claim is still under review. She advised that Mr. Kosic would receive a call when there was an update.

• July 6th, 12:09pm - Called DRI but automated system indicated office was closed for lunch. Sent email as two weeks + had passed and Mr. Kosic nor myself had been contacted and we were trying to get the update.

• July 7th, 1:20pm - Spoke to Frank at DRU and was advised this is now closed on their end and for further information, I needed to contact the Area Rental Manager at Head Office, he did not know that person's name though but his notes/information showed that that person "reached out" to Mr. Kosic today via phone and that was not correct as he did not get a call.

• July 7th, 1:32pm - I called the Head office [protected], was told the branch code was C247 and the A.R. Mgr was Len Spiteri left a message with the lady who answered as Mr. Spiteri was not available.

• July 11th, 11:07am - Called the Head office [protected], spoke to Tina as Mr. Spiteri was not available. She took a detailed message which she said she would relay to Mr. Spiteri and his boss.

• July 19th, 11:36am - Called Head office [protected] asked to speak to Mr. Spiteri or his boss as to date no calls have been received by Mr. Kosic and he received the attached billing letter without any update or dialog from Enterprise. Neither party was available as there was a "boat cruise" and I advised that I would call again tomorrow but asked Tina to once again ask Mr. Spiteri to call either Mr. Kosic or myself.

• July 20th, 1:24pm - Called Head office, Mr. Spiteri was unavailable, eft a voice message for 'Aliza Cateras' asking for following up regarding this claim

• July 20th, 1:39pm - Received call from Mr. Spiteri which initiated this email.

• Received on Mon 7/24/2017 10:23 AM from Len Spiteri:
Good Morning Lana

I have just received the 5 previous contracts for this vehicle. There was no damage marked on any of the contracts. However with that being said I do understand that Mr. Kosic rents often from us, t
through reading through the below thread it seems like some of this process was delayed. Your company and yourself are valued customers to us, and I will see what I can do to help out here. Please give me a day or so to work through a solution, I will contact you shortly.

Thank you.

Len Spiteri
Enterprise Rent-A-Car
C2Q - Area Rental Manager
C: [protected]

• Received August 2nd from Stephanie Martin

• Sent to Len Spiteri on August 4th

• 8/15 - 12:47 pm - Sent email to Len Spiteri and Stephanie Martin
• 8/15 - Left voice message for Stephanie Martin
• 8/16 - 11:26am - Left voice messages for Len Spiteri and Stephanie Martin
• 8/16 - 12:02pm Stephanie Martin called back, said I would have to contact Risk Management Dept. as their investigation is already completed for further escalation – [protected] or [protected] and ask for Risk Mgmt ( spoke to SM for 11mins 33secs  )
• 8/16 - 12:14pm - Called and ask for RM Dept was transferred to a voice mail where the recipient’s name was not clear on the recording, left a detailed message.
• 8/23 - 9:01am - Called [protected] - voice mail recipient’s name is still unclear, left another message as none of my calls, voice messages or emails have been responded to.
• 8/28 - Called [protected] – left another voice message  as this recipient’s voice message now indicates he is out of office until September 5th. Left voice message for forwarding info sounds like Inda Gavahan or Gavagan – [protected]
• 9/5 - 10:24am – [protected] Left a voice message for Inda Gavahan or Gavagan as previous contact’s vm still says he is o.o.o. until 9/5.
• 9/7 – 12:36pm. Called again and spoke to Inda as he never returned my call - said he was “away since last week” yet the previous person’s voice mail (who was o.o.o. until September 5th) directed us to call him. Inda was very dismissive said Ben signed an agreement indicating that there was no damage yet earlier notes per Kaneeka in DRU indicated that the system used at the time was C2 (electronic) …………. He gave a whole speech which did not address the fact that we have been asking for escalation prior to the conclusion of this investigation. Inda said he would have someone get back to me this afternoon. He gave a very detailed explanation of their process which I advised needs to be explained to Stephanie Martin as she was the person who advised me on August 16th that I would need to contact Risk Management to escalate via [protected] or [protected]. He apologized for the repeated lack of responses/replies/communication from Enterprise
• 9/8 - 9:37am - No call back received yet from whomever Inda was going to have call yesterday.
• 9/8 2:07pm - Still no call back, next option better business bureau complaint and small claims court.

We have a minimum of 50+ emails that have never been properly address and we just want to insure that all options are exhausted and escalation is no longer an option before seeking legal assistance. Since day one we asked that the surveillance be examined to show that the damaged was pointed out at the time of the rental; only to be told for the first time yesterday that a police report would be needed, at no point prior was this mentioned which puts that ball in Enterprises court but we will independently see what can be done via Simcoe Place in Toronto.

I personally went into Healdsburg Enterprise Rentals last week and reserved a Toyota Corolla for today, 9/5/2017, they ran my credit card for a 200 dollar deposit, told me the car would be here today. They had 7 days to find and bring a car...No car, no car available! I told them I was driving to Portland to take care of a liver transplant patient and need them to make sure I had the car. "No problem", why does that phrase fill me apprehension? I tried every Enterprise for 30 miles, no cars available" What is wrong with you people? You are completely unfeeling and unreliable. Enterprise's sloppy, lousy business practices are actually putting people in danger, not just inconvenienced. I am researching my legal venues as you read this, if you read this. A follow-up with a legal demand by registered mail will follow.