Epson
Reviews and Complaints

We bought our printer just over a year ago. We rarely use it for printing. But a lot for scanning. So it ran out of ink and we bought the color ones on line thru that pop up thing from the printer. We got the ink and we didn't use it for quite some time because we only ordered it for when we did run out. We bought it in July 2017. Well Jan 2018 we ran out of magenta. Took it out of the new unopened 3 pack box marked 220 and took vacuum plastic off it. Well it wouldn't work. So I messaged Epson and kept getting the runaround about how to get it to work. I had tried all those tricks several times. I'm not stupid, I know how to use a printer. They asked for pics of the old and new cartridges. I emailed them and they told me the I on the end of them meant they were the Initial ones that came with the printer when it was new and that they could not replace any of them. I didn't spend almost $30 to be told that. Seems to me someone put the wrong ones in the wrong box at the factory! But they made it sound like I was stupid and was trying to get a replacement for the old ones that came with it. After several weeks of back and forth they "claim" they will send me a magenta replacement. In the meantime I can't even scan with the printer. I have never owned something so crappy. And never owned a printer you can't do anything with when there is no ink. And WHY does it use color ink when you print in black n white? Never again will I buy another Epson brand anything!

I spoke with customer service to check my warranty and cash back what I bought it from Printerland company. The customer service was rude and unprofessional and using my time and charging money for calls. I asked to speak with Supervisor or a Manager but unfortunately she didn't let me and I told her that I want to speak with complaints and she told me don't complain because I won't take a complaint from you. I asked her name and she didn't tell her name and she hanged up the phone. It's mean when customer calls customer service and who answers phone I think the person is a Manager and Supervisor and the Company for the person and can do whatever wants with customer. It's unprofessional and very rude.
Reference number for call is [protected]. Epson website says if buying printer There is free 3 years warranty and cash money back.
I bought a printer and I don't have a warranty and no cash back because cannot do it on the website Epson because asking a lot of information and did not send with the printer documents. It's mean this company not honest.
I would like final response from your company please. I want to claim my money back what I made calls and pressure for me and if I won't get 3 years warranty and cash money back I will refund the printer back. I looking forward to hear from you promptly.
My email - Numan.[protected]@hotmail.co.uk

Yours faithfully,
Numan Ahmad

Bought the epson xp-466 printer at wal-mart about a month ago. I do alot of work at home. I am a trainer for mcdonalds. I went and got a multi-pack ink. My black went out first. I changed it. Then the cyan went out went to change it and there was no cyan in the box. There was another black plus the yellow and magenta. This is frustrating because in order to finish my training book i have to print it out. Now i have to go back out at 9pm to get cyan. This is not acceptable. Should have stuck with my cannon printer. Never had issues with it. Totally disappointed.

I recently obtained new ink for my printer. It was not from Epson. I have only used the black and cyan ink. My printer worked ok with that ink. Two days ago I did a software update on my printer. Since then my printer reports it does not recognize one of more of my inks and no longer works.

It appears the software update contained means to determine if all ink was from "Epson" and to not continue to work if it couldn't confirm that. I consider this a blatant change to require Epson printer users to use only ink sold by Epson. Can you confirm this change?

I have been a customer of EPSON for several years and order ink cartridges online. I had ordered a 3 pack of colored ink, 220, recently, and the blue ink was defective. The printer would not accept it (error message).
I contacted Epson and after briefly explaining my situation, I was told to hold but not why. I was on hold for 20 mins! Then when someone came on the line they were clueless as to what I was talking about and ask for my call back #. I said I wanted to take care of this situation and would they send a replacement cartridge. They continued to ask for my call back # and then eventually put me on hold again for a while. When they got back on the line they said they needed the # to look up my account. Why didn't they say that in the beginning. I am so upset with the customer service that I will not purchase cartridges on line any longer. I will now be inconvenienced and go to the store to purchase. I hope by my email that customer service contact support will improve.

After phoning support and speaking with Maria for help with WF 2630 that was not printing the middle part of every word, even when printing in high definition, and performing 8 head cleanings and nozzle checks while she was on the line (Of course, if almost new cartridges were not placed into the machine the ink would have been spent and no remedy would have happened also, but that might be their way of frustrating the process.), I was told to "Let the printer rest overnight and try the same process again three times, and call us back if it continues to do the same thing." Rest? It's a machine!

None the less, I did not perform any of my work at home after that call on Friday, Saturday, or Sunday.

Monday the printer was doing the same thing, even after cleaning and nozzle check, so I called again and spoke with Christian. He walked me through three more nozzle checks and told me to "Let the printer rest overnight and try again tomorrow. If it does not work it may be hardware failure."

I phoned back and spoke with Cyril in Customer Support. He also went through three more head cleanings and nozzle checks, but was also unable to get the printer to function properly, so he provided a "Customer Appreciation" discount to purchase another product from Epson for a 15% discount. (Don't fall for this trick. You will only be wasting your time, and ink.)

So wait, it gets worse!

Monday, November 6th, at 5:15 pm (EST) I go to the web site to order another printer. When you get to the main page there is a "clearly defined" statement that supports their thievery that states "GENERALLY" orders placed after 1 pm process the next business day. This is not listed on the order page where you choose the shipping method, where it should be. Because, on the shipping page it CLEARLY states that there is overnight shipping that can be purchased for $29. I did that...don't do what I did, they do not take care of customers, no matter how long you have supported them. No one would choose overnight shipping for $29 if it will not be shipped overnight; they would not pay for that, or would choose $19 for two-day shipping or, better yet, just go to the store and purchase ANOTHER brand.

Tuesday at 2:30 pm (PST) I checked to find out where the printer is by the link in the email they sent me. No information was available, so I called the customer service number on my e-mailed receipt from Epson from the previous night's purchase, which also does NOT indicate any delay of an additional day to ship the item to me.

Ella in Customer Service stated that she did not know why a tracking number was not on the order so she was going to place me on a two to three minute hold to call the warehouse. After returning to the line she notes the warehouse did not have a tracking number yet. I advised that I paid for overnight shipping. She argued that the "clearly defined" statement from the first page of their order form. I asked to speak with a supervisor to find out about it not being clearly mentioned on the choice of shipping methods, with the time clearly delineated as well. Ella stated that it would be fine to speak with her supervisor, but that person would be giving me the same answer.

I have heard bravado statements like this before, so it did not concern me too much.

Ella's supervisor, Jill, connects on the line after several minutes, and proceeds to tell me that Ella did not call the warehouse to try to obtain a tracking number, because she cannot do that; and neither can Jill herself. Jill also stated that it is "clearly delineated" on their site regarding processing orders after 1 pm. They must have done this routine before! Who does that?

Again, I reiterate that on the order form, where the type of shipping method desired is chosen, it is absolutely not indicated that overnight shipping of $29 would not be sent out for 2 days on orders placed an hour after 1 pm (PST), and the information icon on the page only states that FedEx Ground shipments cannot be sent to Alaska or Hawaii (screen shot attached below). In my explanation regarding this is where it should be morally, ethically, and reasonably, just like it is on Amazon when we have Prime and it is not delivered in 2 days. It IS clearly defined.

Jill was having none of it. It was their money and she was keeping it, no matter what anyone said.

I asked to speak with her supervisor. Jill put me through to Anna in the Escalations Department of Customer Service.

Anna confirmed that their site "clearly" states that orders processed even 1 minute after 1 pm (PST), even if you were intentionally misled into a decision that no person in his/her right mind would make having been given all of the facts, and understanding them completely, would make. So I asked Anna to cancel the order. Anna informed me that it is too late to process the cancellation of the shipping charge, so that would not be refunded! HAHAHAHAHAHA! What?! It had not even left their warehouse according to Ella, but now it was gone and they were due the money. And, moreover, if it was not sent yet, I would be responsible for the shipping cost back to them!

It appears that they are charging people additional fees and then shipping items later so their costs are less and passing off the inflated cost to the customer for products that are already over priced.

Whatever! Apparently they do not understand that there IS a Judge in heaven. Good luck with that.

Seriously NOT deceived!

(These revelations about Epson's business practices are revealed when people are unable to work because they have been without printers for several days...LOL)

We have brought a EPSON L1300 printer vide Inv. No. PSR 16-17/008850 dt. 03/12/2016, UBAY006382, after purchasing this printer we had faced lots of problem, we had given complaint many times but still the problem is not resolved. I am attaching the detail of Complaint for your reference.

3222968 dt. 13/02/17
3408802 dt. 07/04/17
3861419 dt. 26/08/17
3901329 dt. 11/09/17
3985359 dt. 05/10/17

But still the problem is not resolved due to which we having huge financial loss.

I purchased a Epson 288XL ink cartridge at Walmart on September 30, 2017.

The box on the 288XL clearly states that there is 2.5x more prints produced by this cartridge. To my dismay, this $30 cartridge produced exactly 10 pages more than the 288 standard cartridge that I used last night to print out the exact same documents. Had I known that the advertising on the box was deliberately misleading, I could have purchased 3 standard ink cartridges for an additional $6 and actually received what I paid for.

While I don't expect a refund for my purchase, I would appreciate at least a 288 standard ink cartridge to make me feel like I came close to getting some value for my money. If that is unacceptable, I ask that your Quality department look at what is being produced by your XL refills.

This is the first time I've owned an Epson printer. If I decide to remain with Epson, in the future I will not purchase the XL ink refills.

Recently after buying the Epson printer I received a error code, after doing all that I can do I called the number listed for trouble shooting. Unfortunately, I have very few positive comments about the quality of service received I spent six and a half hours with them tying up my computer and my phone and paying for them to download a software that was to take care of my problem. It didn't!
They instructed me to return my printer after receiving the new one or again I would be charged. I did receive my printer as promised and immediately attempted to return it with the shipping label they provided. It was shipped back to me because their label was address to Canada and there was no authorization for that to be done. I once again called asking what needed to be done they sent me another label over the internet via e-mail, I copied it resubmitted it to Fed Ex as requested and Fed Ex refuses to ship it in the original box that it was originally shipped in (and it is still in first class shape). They said it needed to be re-boxed in a Fed Ex box and they don't re-ship equipment in the dealers box any more.
If you listen to the recorded conversations you will find that I was patient to a fault never spoke offensively, however, the last conversation with a woman I ended up with me hanging up because she insisted on talking over me. Rather than hear what I was saying.
I am ready to just research another printer from another company other than Epson, because I question whether Epson is truly interested in customer service.
I bought a new printer, I payed for the software, I pay for the other one to be shipped, I have lost a couple of days of my life with no satisfaction.
I would appreciate a reply from you so that I can at least be assured that I am being heard.

My husband just bought a four pack of 200 ink for our WF-2540 inkjet printer yesterday 9/27 for almost $40 when our ink ran out. The printer was working perfectly fine prior to installing the new ink. After I installed the new ink, following the directions on the back of the package, all that would print were blank pages. I tried cleaning the nozzles and all of the other maintenance steps and it still would not print anything. Then I checked the ink levels and it showed that the black ink was half gone and all I had done was printed a few blank pages and performed maintenance that did not resolve the issue. Again, the printer worked before I installed the new cartridges and I feel that the cartridges were defective. Additionally, I feel that doing the maintenance procedure once shouldn't use half of the ink cartridge. That is ridiculous and highway robbery to the customer. At this rate, I would have to replace the ink after printing only about 10 pages. I would like a refund for the amount of the ink that was wasted when I couldn't even print one piece of paper. If I could, I would ask for a refund for the whole printer because it's almost a scam that I would have to spend almost $40 every few days to actually use it.

My ET-2550 Printer leaking ink continuously at slow rate even so it is sitting horizontally all the time. Warranty of the printer is already expired as I keep convincing myself that the problem could be temporarily. As can be seen from the attachment all the details; I am not asking for repair but only to replace my printer with new one from where I bought it as can be seen from the attachment and as a matter of fact I am not behind money but quality.
Please respond to my complaint as I am so frustrated
3 attachments:

I bought an Epson Printer and within the warranty period it went faulty. I tried to get it to work correctly, ringing Epson and they say it cant be the printer, anyway I took it to an Epson Approved centre paid £15 and they tell me it is the printer, but by this time the warranty had lapsed a few days. I then after a few letters wrote to CAB and Trading Standards

I read that the printer is supposed to print 12, 000 copies a month, this printer hasnt even touched slightly this fiqure.

Anyway, I was told that I could claim under the sale of goods act and get it fixed under this act. I tried this and am still under communication with the CAB (citizens advice burea)

I paid the £70 almost a month ago and rang a few times to find out what is happening. I have now informed the CAB and Trading Standards, that Epson after a few promises of getting back to me, as taken my money of £70 and my Printer has not been fixed and still remains here.

I have put extra complaints in to all the releavant assocations and FB sites etc

Best regards and thankyou for nothing
Stephen Handley

[protected]

Just purchased the WF 4720 printer and this complaint is about Epson support. After bringing it home, setting it up and going through the basic setup, it completed the process. I inserted the disk to load the software but it took me to the Epson site to download the drivers for the printer. The problem encountered was that the drivers would not open once downloaded so I called the [protected] number listed on the Epson website. The first tech could not get the problem resolved so got a second one who then went onto my desktop remotely to work on it. The icon opened and started to load the driver software but halfway through the tech stopped it and began giving me this power pressure sales pitch that my computer was completely compromised and in need of a thorough cleaning and they would do this so that my computer ran much better for only $399.99 and it was guaranteed for life. Literally had to get into a fight with him because he would not take no for an answer. Finally he just cut out. Thing is I used to work with computers and knew what he was saying was not true. It's an iMac that is a few years old but none of what he was saying was valid and he was just trying to get money. When I called Epson -- the customer and sales number -- they said that they never try to sell anything for support but the phone number is on their site! The company that tried this is Aaxiom and evidently they do the tech support for Epson in the USA. Beware. Only use the 562.276.4383 number for support help and even that may not be free of this scam to get more money.

I am tired of having to buy color ink cartridges, I print manuscripts only in black ink only, where does all the color ink go?! I would buy a black ink only if could, but do not seem to make them any more, so where does all the color ink go, - - so you do not pay attention to short complaints! Well okay

I am tired of having to buy color ink cartridges, I print manuscripts only in black ink only, where does all the color ink go?! I would buy a black ink only if could, but do not seem to make them any more, so where does all the color ink go, - - so you do not pay attention to short complaints! Well okay

I am tired of having to buy color ink cartridges, I print manuscripts only in black ink only, where does all the color ink go?! I would buy a black ink only if could, but do not seem to make them any more, so where does all the color ink go, - - so you do not pay attention to short complaints! Well okay I am tired of having to buy color ink cartridges, I print manuscripts only in black ink only, where does all the color ink go?! I would buy a black ink only if could, but do not seem to make them any more, so where does all the color ink go, - - so you do not pay attention to short complaints! Well okay, I am tired of having to buy color ink cartridges, I print manuscripts only in black ink only, where does all the color ink go?! I would buy a black ink only if could, but do not seem to make them any more, so where does all the color ink go, - - so you do not pay attention to short complaints! Well okay, I am tired of having to buy color ink cartridges, I print manuscripts only in black ink only, where does all the color ink go?! I would buy a black ink only if could, but do not seem to make them any more, so where does all the color ink go, - - so you do not pay attention to short complaints! Well okay

I am tired of having to buy color ink cartridges, I print manuscripts only in black ink only, where does all the color ink go?! I would buy a black ink only if could, but do not seem to make them any more, so where does all the color ink go, - - so you do not pay attention to short complaints! Well okay

I am tired of having to buy color ink cartridges, I print manuscripts only in black ink only, where does all the color ink go?! I would buy a black ink only if could, but do not seem to make them any more, so where does all the color ink go, - - so you do not pay attention to short complaints! Well okay

After receiving updates for this epson xp-420 printer it would no longer communicate with my macbook air. I spent over 3 hours trying to figure out the problem, even starting from scratch. It went so far as to print out one page declaring the connection with my wifi was complete and then nothing! I tried to print a recipe from my mac and the pages came out blank...yes, I had plenty of ink.

I went to Best Buy where I purchased this Epson and even the sales clerk (who happened to have the same xp-420 at home) said he got so tired of trying to fix his that he had to hardwire it with usb cable.

The final outcome? I just bought a Brother printer/scanner to replace this epson piece of junk.

I just spend an hour on the phone with two customer service reps, neither of which I could understand. When my printer ran out of Black ink, for the past year, it asked me if I wanted to use Photo Black instead and I said "yes". Today, it would not give me that option and stopped printing in the middle of a document. The CS people (one a "higher level of support") said that using the Photo Back was only offered "temporarily" when I know from past experience, that is not true. Also, there is no place on Epson's website to send this complaint and the reference number for my case. I will NEVER purchase another Epson product.

Today, April 24, 2017, I contacted Epson support by phone for an error code of 0x4D I received after having a paper jam while trying to fax some paperwork. I used the printer this morning before trying to fax. The gentleman I spoke to was difficult to understand because of his accent. he didn't know what error code stood for or try to look it up. I gave him permission to remotely access my computer. He kept trying to tell me I couldn't have printed that morning because somewhere it says stopped. I didn't understand everything he was saying or what he was trying to explain. At one point the error code on the screen of my machine disappeared and the machine appeared to be workable. When I refused to pay $69.95 for him to " clean up my computer" because I have a service contract with another company, he became quite agitated. He then offered to clean the computer for only $50. When I refused again, the error code magically reappeared on the screen of my machine. I am totally dissatisfied with the support person trying to get money from me to fix my WF 2760. If you're going to charge people for repair that should be made clear at the very beginning before contacting support. If this is the way that this is done by absent, I'll gladly return policy and I have and buy a different product that offers free support. The solution I would like to see you? I really don't know other than an apology for employing such a rude person and wasting my time. I still have the error code and I still haven't been able to send my fax so I'm going to go try to figure it out on my own. Sincerely Susan Szymanski

Purchased this printer in January at the same time my colleague purchased his. Within the first 2 months, his got a bogus error code and would not refresh. He called Epson and was on the phone with representatives for more than an hour. In the end, Epson sent him a REFURBISHED machine and he had to put down a deposit on it and send the broken unit back to release the hold on the credit card. It is beyond me how Epson thinks it is fair, professional or good customer service to replace a new machine with a refurbished one in exchange for the broken machine which is still under warranty. But the plot thickens: My machine broke 7 months into it's tenure as my printer. Same story. Refurbished to replace my new machine that was under warranty, in exchange for the broken machine ("hardware issue.") Called Epson and was disconnected after explaining my whole problem. So, after and hour + of holding, explaining and getting disconnected (insert holding and explaining again) it was determined that they could not process the replacement request because their server was being updated. Could I call back in an hour? No! I had already spent an hour with them by this time and didn't have another one to offer them in my work day. Called back another day and they sent my refurbished machine. (Update: my colleagues has started to make a groaning sort of noise so we shall see if it even makes it to the end of the warranty. I have my doubts.) Never buying Epson again. This whole cycle feels a little like a scam.

Wow, Epson has stooped to a new low. My Workforce 2540 printer developed a hopeless clog in the print head after only two sets of cartridges. So, now I have a printer with a clogged print head, that cannot be unclogged with the "cleaning" utility, and boxes of ink I bought at a discount, because I didn't think the printing function would fail this quickly. I have begged, pleaded and cajoled Epson; all I want is a new print head. Well, guess what? The replacement print head costs more than the damned printer. I hate this company. With a burning passion of a thousand suns.

I cannot scan a copy of a letter, but I can print from my computer. I tried the self feeder and also lifted the lid for scanning a copy and nothing happens.
You can call me at [protected] or email me at [protected]@gmail.com.
I purchased this printer for home use and cannot make copies.
Please help.
Mae