Epson
Reviews and Complaints

Projector ordered and never shipped. Same experience as others... confirmation call received DAYS later and when I protested asking why then they even bothered to charge additional for overnight service or offer it, they said "Fine. We'll ground ship it, would that make you happier?" They said "this is just a call center. We have to order it. When we get it, we'll ship it to you. From there it will be overnighted or not.
After another broken promised date, I called again during regular business hours. The person apologized, said they'd "waive" the expedite fees. Three weeks later, nothing, and they don't answer their phone.
Fortunately, I was able to cancel the card as they had not processed it. I alerted the bank to the pending fraud. At some point, I'll follow up with the NY Attorney General's Office.

DO NOT BE TEMPTED TO ORDER A TISSUE FROM THESE SCAMMERS... you'll regret it.

Purchased direct from Epson, an epson SX200 printer Dec 2008.
Purchased direct from Epson replacement cartridge Jan 2009.
Feb 2009 tried to instal new cartridge after printing just x40 sheets of A4. Machine rejects new cartridge.

Two days trying to get through to customer service (repeatedly put on hold). Third day got through to obstructive, unhelpful & obtuse customer? service?

As a customer of Epson "you are always wrong" it would seem

Epson position on the "Sale of Goods Act 1979" for their product 'not fit for purpose'. Offered a 2nd hand machine which I then have to pay for...despite SOGA1979 stating I should incur no financial loss.

Trading Standards informed & ref.No. obtained...but Epson still not bothered to replace faulty item.

EPSON:-Not a company or products I could consider recommending due to shoddy dealing with legitimate customer complaint...still unresolved!

I can't put into words how bad this one is, nor what a bunch of idiots their support people are. It never worked from the get go. says paper jam when there isn't, drinks ink like water, won''t print half the time. Their support group are from Mars!

Epson just plain doesn't care.

I have an r380 and have been trying to get a third replacement for one month now. There services was awesome with the first two. What happened is 2 months after buying my printer the paper started to load to the left side of the printer. I called, we trouble shooted and then sent me a new one. After placing a 150.00 hold on my credit card I received the printer and set it up only to have issues with the free ink cartridges they sent me in the box with the printer. So I went out before calling them and bought $80.00 dollars worth of six new cartridges from staples. Just to have to call them to find out that the new unit sent to me was defective. Then after waiting another week they sent me another one, same model witch lasted two months. Then this printer which I still have loads to paper to the left as the first one did. I don't use the printer often but it is a key accessory for my business. We have now been on the phone for 1 month to get a replacement of a different model lower or higher than the one I have cause I can not take the chance of another one failing when my 1 year warranty is up in 3 months. What makes me made is one of the techs admitted that there is technical issues with the r380 model. So Now I still am out of a inkjet, interest on 150.00, and 80.00. I am pissed! Dont by epson!

We bought a new computer just over 12 months ago from Harvey Norman ,on the 24thFeb 2008
we bought a Epson black refill cartridge for our epson cx3900 printer from Harvey Norman Cleveland,
Batch no [protected]. I put it into my printer and a message kept coming up that it was the wrong brand. I phoned the support department and spoke to a very nice young woman who tried to work through the problem with me, we assumed the printer had something wrong with it, I was then referred to Epson I tried phoning them for a week without success, they were always to busy to take the call, needing my printer I employed a technical person to come and look at the wretched thing, within minutes, he told me I had been sold a dodgy cartridge even though it had epson written all over it.

I have since then purchased a generic cartridge and my printer is working. The dodgy cartridge and receipt is now in the hand of the people who investigate these matters and It has a cost me a great deal of money and time to get it sorted.

I ordered an ink cartridge for my printer in mid-December. I was being proactive and I knew I would need it soon. I ordered the ink cartridge from Bestbuy.com with a gift card. I received the cartridge by normal ground delivery and set it aside for later use.

I needed the ink cartridge in mid-February (2 months later). I attempted to install the cartridge, but quickly determined the cartridge was the wrong one. I checked my receipt and BestBuy.com made a mistake. The part numbers didn’t match up from the receipt to the received product. I called customer service to get an exchange. I was transferred around a couple of times and then the call got dropped. Before I was dropped I was told the ink cartridge can’t be returned since I’ve had the product longer than 14 days. I called back and was transferred around a few more times. I finally talked to someone that understands that BestBuy.com made a mistake and set up the return. The understanding came after some serious discussion. A return had to be made since BestBuy no longer carries the ink cartridge for my printer. The customer service representative set up the refund to be put back on a gift card...The exact gift card that I purchased the ink cartridge on. The gift card was depleted and BestBuy had it after my last purchase in the store (keep that in mind). The customer service representative said the returns department would do the refund on a new gift card.

The next day I got an email from BestBuy saying that my return would not be accepted, because it was past the 14 day return grace period. I called customer service again that day. I was transferred around a few times and then the call was dropped. I called back again and the representative told me to return the product to the store. I should have known better at this point, but BestBuy made a mistake and they needed to live up to it.

I went to my nearest BestBuy store in Cranberry TWP, PA. I talked to the returns person and got no where. I asked to speak to the manager. The manager immediately got defensive and argumentative. I have never been so insulted or spoken to so rudely in my life by a store that SHOULD want MY business. This woman was treating me like I was a criminal. First the story was that nothing could be done since it was past the 14 day return policy – BestBuy made the mistake! Next I was told there was nothing she could do since I didn’t have the original gift card – what a bunch of crap! Then I was told you can’t return items to a BestBuy store that was bought on BestBuy.com – what a bunch of crap! This manager obviously knew nothing about customer satisfaction! Finally I was tired and didn’t want to lose my cool so I left.

I went home and called BestBuy customer service again. I was transferred many times. The last customer service representative got argumentative with me. I asked to speak to her manager. I was put on hold for over ten minutes and I finally gave up.

I realize this whole problem was over an ink cartridge for a printer, but BestBuy was at fault for the original mistake. After getting disrespected by BestBuy time and time again it became personal. I had a small problem that should have been absorbed by BestBuy for their mistake even though it was past their return policy. BestBuy will try and wear you down until you give up and don’t have the energy to make the return. I’ve read many interesting stories on the web and I’m not alone. Now I feel fortunate for the situation considering my problem was only a $32 ink cartridge. Why do I feel fortunate that BestBuy didn’t take the ink cartridge back? Now I won’t make the mistake of ever making a major purchase at BestBuy. In fact…I won’t make the mistake of ever buying anything from BestBuy again!

I MEAN NEVER!

My less than two year old printer - purchased in Canada but now inSwitzerland - with a genuine black Epson cartridge T060120 - 3/4 full - does not print correctly even though I cleaned the print head several times. My support request by e-mail to Epson was replied and the reply informed me in detail on HOW TO clean the print head. The gist of the complaint was completely ignored. I concluded that my e-mail was read by a less than intelligent Artificial Intelligence. Subsequent request was ignored by Epson. I will avoid this company in the future all the more since if a printer is only available in North America then there is no way I can buy the necessary ink cartridges anywhere in Europe and Epson is not interested to help me out.

In my opinion, the Epson P-3000 has a BIG DESIGN FLAW with regard to backing up this viewer in the field to another portable hard drive.

Pre-purchase review of Epson ads and the device manual erroneously led us to believe this would be easily accomplished.

It is hard to imagine that this viewer, obviously created with professional photographers in mind, would not be designed to easily connect to a back- up drive in the field. Who wants to be on a photo shoot, especially out of the country, and have only one copy of each photo - relying solely on the Epson P-3000 or P-5000 viewer. Not me! No HD is that dependable.

I have spent the last full day researching this matter - and complaining to Epson. After about 90 minutes on hold in 4 or 5...

mostly unhelpful... calls, I managed to piece together the following important facts: 1. Epson Customer Relations is staffed by people who just don't care, don't understand and don't listen. Supervisors are NOT available.

2. Most customer service and level one tech support has now been outsourced to Asia. Those calls were WORSE than item 1 above.

3. The one USA tech who finally did know, indicated the following: A hard drive that is compatible with the Epson P-3000, MUST HAVE - WITHOUT EXCEPTION - ALL OF THE FOLLOWING SPECIFICATIONS: Compatible with the "USB Mass Storage" Standard, be formatted in FAT32, with ONE partition, AND it ABSOLUTELY MUST plug into an electrical outlet for power. Oh, and the P-3000 MUST also be plugged into an electrical outlet, at the same time, to effect connection and file transfer.

4. You won't find any of the above information in the Epson P-3000/P- 5000 manual or Epson web site FAQs or tech support articles.

Epson has completely avoided the issue of HD compatibility.

Rather, Epson INFERS COMPATIBILITY for backing up to another drive in their manual and then says it "can't guarantee" it. Positively pathetic! Deceptive and shameful.

Since I actually like the rest of P-3000 features, I dutifully resolved to find such a PORTABLE drive. Here lies the concern. Trust me, NONE of little USB-powered NTFS-formatted drives that actually fit in a camera bag - and are currently in every store - will work. Some of the BIG FAT HDs also fit these Epson specs, but this sort of defeats the portable concept and I may as well lug the laptop through the airport! After searching for hours, I did find a Maxtor One Touch III Mini that MAY work and is small. First I have to re-format the drive to FAT32, and then I have BUY an electrical adapter to plug it in. Still waiting on that one. Turns out that Maxtor appears to be phasing out this drive - the only mini drive that plugs in, to be found ANYWHERE - and the electrical adapters are almost all sold. It will be interesting to see if this works. This mini-Maxtor also allows connection to TWO USB ports - this increases power. I don't know if that would work, but the P-3000 has only ONE USB port that can be used anyway.

In conclusion, after 20 years as a satisfied customer, IT WILL BE A LONG TIME BEFORE I BUY ANOTHER EPSON PRODUCT.

I attempted to send this e-mail to Epson management and Customer Relations but was told by the main office in LA, CA that they "don't give out e-mail addresses". Hiding management, supervisors and customers relations, with lots of outsourcing to Asia... hmmmm... great company.

References

1. http://www.complaintsboard.com/
2. http://www.labbb.org/

Michael G. Morgan

Commercial Consulting Services
P. O. Box 56019
Virginia Beach, VA 23456