Epson
Reviews and Complaints

i purchased an Epson Printers - All-in-One Printers, Wide Format Printers ...
1. it never worked without giving us technical problems. Never. sometime, i want to print only one page but i had to call the tech support, one page printing would take me 30 minutes.
2. Sometimes doesn't print the black part of the documents even if the cartridges are brand new.
3. the biggest scam is that printer doesn't print properly without having color cartridges too. With HP most of the time, i just had a Black cartridge in the printer and didn't spend high cost of the color cartridges. With epson, you need to have the color cartridges (3=$43.) in order to print in black too and somehow, the cartridges empty after a few pages of printing. pay less when you purchase but you pay 3X more in the process.
4. i practically gave up and do my printings at print shops. don't buy epson products.

Apart from the high price of Epson ink - and the printer info trying to get you to change the ink when it is only half empty - there is a new 'scam' by Epson. I recently changed my XP-102 printer for an XP-312 as it uses the same ink cartridges. The cartridges in the XP-102 were all nearly full, so naturally I put them in the new printer to use them up. The black ran out first so I replaced the black from the set that came with the printer. All these are marked 'setup' and I have discovered from Epson that unless these are used when the printer is first set up, they won't work! The set of ink represents about half the total cost of the printer, and I suspect Epson makes massive profits on it's ink. I have complained to Epson customer srvices and their attitude, basically, is 'hard luck'. I certainly won't be buying Epson for my next printer.

I thought I was making a good purchase for 69.00 on an Epson xp-410 printer. From what I read on box, It seemed to be just what I needed. So I grabbed it off of the self, made the purchase and off I went to hook it up! It was great! It did everything as stated, except for one little thing... I have never replaced so many ink cartridge's in my life. The description on the box should have included, Does not print many pages per ink replacement. It seems every other day another message pops up telling me the ink is low again. I hate it and want to throw the damned thing in the trash, but I need to get some of my money back. So I guess I'll be selling the thing on the web somewhere. I will go back to the brand that I had before and live with the guilt of passing this one on to someone else. Hopefully the buyer doesn't read this until after he buys it. It might be a printer that works out for you, but for my business, constantly replacing ink is an expensive time consuming pain in the... neck. Even writing this is a waste of my time. But I want to write it, to save you from making the same mistake. If you bought mine... there are no returns. You should have read my warning.

We bought printer a few months ago. First cartridge did not last long, but we figured it was just a starter. Second one, #124 lasted about 2 weeks with well under the 200-300 black pages we should have gotten. We bought another which then would not work at all.After spending a long time on the phone, we were told that it will not work if one or more COLOR carts are low. This is NOT what is stated online or on the instructions with the printer. It states that even if a color cart is "expended" that you can print black by selecting Plain Paper and Black Ink/Grayscale. On the phone a supervisor told me that is not the case. She is sending some color carts, but now we always have to be mindful of the color levels and be forced to buy color that we would not otherwise need. We have owned several printers and NEVER had one that would not print black when the color was low or out. This is a poor feature that you make even worse by your erroneous instructions.

My Epson RX280 all-in-one printer/copier/scanner is extremely frustrating:
1. It splotches ink on copies unexpectedly, and then stops doing it also unexpectedly, without any obvious cause (wastes lots of paper and ink).
2 I use remanufactured ink cartridges, They have always printed with fine quality, contrary to Epson's warnings against it. However, my Epson printer frequently all of a sudden refuses to function, stating "ink cartridges are not recognized". Epson ink cartridges usually cost $35-50 each. Perfectly good remanufactured ones usually cost $2-4 each. I think Epson could either lower their prices, or carry remanufactured cartridges at competitive prices.
I greatly resent that Epson seems to want to FORCE users to buy their ink cartridges, at prices that make printing way too expensive. I am looking for a more user-friendly printer next time I buy one!

I THINK EPSON IS NOT USER-FRIENDLY - I am trying to find a better printer that won't drive me crazy!

I'm now on my third Epson Stylus Office 1100, 1 did everything but put ink on paper and the other two ate and chewed up paper like a ravenous great white shark on a bondai cinvention, I have been in contact with customer support at Epson and have to say it was akin to a Military interrogation, The customer support is appalling and you wouldn't treat a dog the way they spoke to me, they were misleading, argumentative, false, unsympathetic, arrogant misguided and liars and to really rub the salt in the wound they charge extortionate rates to call their premium rate technical support only to be lied to.
I have as off 7 weeks calling Epson know i wont get my money back with there bulling and harassing ways and am resigned to giving up, Ive made several complaints all ignored so in going to the Ombudsman, My message don't buy anything from Epson unless your prepared to be conned.

On 08/01/11 my wife called about a printer artisan 835 that we had for 2 weeks faulty and not working.
Epson advised that they need to send a replacement, which I agreed to receive.
They requested at the time to provide with a credit card with a promise to charge it only if I will not return the faulty item.
Per Toni customer relations the case back then was [protected] And the order number for the replacement was [protected].
Two days later I got a call from Epson shipping dept telling me that the credit card is wrong and they said that my wife name is wrong on the account.
I made sure they have my amex card number and I requested SINGTURE ON THE PKG.
A month later I didn’t received the replacement when I called they told me that its on the way.
Today 11/22/2011 I received on my Amax charge card that I have for 3 months a charge for 293.00
When I called back they told me that the faulty unit never returned. And that for they charged me.
I told them that I never received it. When checking the tracking there is no signature required.

I called customer relations which instead to help on that case she was speaking about my profile from a year a go trying to change the story and claimed that the charge is for the work force 600 from a year ago. Meaning they charged me something a year old on a credit card I have for 3 months.
After making sure they understand the mix on the cases (I called for my wife case and they open my case) she told me to contact my credit card company.
My wife never received any printer and the tracking number they provided showing left on the front door on address that not belong to me.
Even do they have some issues with me about something happened a year ago as they claimed I authorized to use the amex as a back up just for that incident and nothing else

Customer relation are very rude and making assumptions about customers right away, on of the rep by the name Lisa even said oh my god you a pain at one point.

Epson Workforce 500 is a rip off. If you run out of one ink, any one of the four, the entire machine will not work. No fax, no scan, no print. Ink has nothing to do with faxing or scanning. It is a rip off of US consumers to make them have to purchase nearly $100 in ink cartridges so they can run a non ink dependent fax or scan to computer with the Workforce 500. They also make the cartridges impossible to refill.

People get mad when gas is $4 something a gallon. Have you multiplied the price of an ink cartridge by the amount of ink in it? At 10 ml of ink, in a standard capacity cartridge, at Epson's current black cartridge price 16.99 on it's website, the price per gallon of this ink is $6, 430. No that is not a typo. It is SIX THOUSAND FOUR HUNDRED THIRTY US DOLLARS PER GALLON. Now why are you giving the gas companies a bad time, when the ink companies are stealing you blind. Stop the scam! Boycott EPSON now!

I recently purchased a new Epson TX120 stylus printer/scanner.
The local seller Guanacate Computers have already replaced the unit with a new one but the problem persists. Firstly the ink cartridges always run out quickly and you cannot even print in an alternate colour if you choose as the printer will not work if the indicator says one of the 4 cartridges is empty, which in fact it is usually not. although you cannot argue with the program and have to buy a cartridge, then no sooner than replacing said cartridge, another one will say it is also empty, , , which it is not, , , , and so on until you replace all 4 just to print . The paper feeder is terrible and constantly says there is a jam. or scraps the paper existing. and then the ink nozzles are constantly blocking up or needing cleaning, wasting further ink and paper in the process, , , I thought perhaps I got a bum machine but after replacing it at the store, have been told that everybody who has bought this model has the same problem.

I purchased an epson stylus NX400 series about two years ago. During the two years that I've owned it I felt like I was constantly purchasing ink and it is not cheap, not to mention to frustration when you have a full cartridge of black ink and you can't even print in b&w. The last straw was when I put brand new ink in, printer would not print. I ran head and nozzle cleaning, checking after each time it still wouldn't print. I repeated this 4 times with no luck, just to have the printer tell me it is now out of ink. I called epson and got some guy I could hardly understand. He told me I needed to replace ink, DUH I get that it's out of ink but I want to now why it ran out of ink without even printing a single document. He says go buy ink and call back. YES good idea let me spend another 50 dollars not print a single document and have it tell me it is out of ink, I told him I'm not buying more ink just to have this printer waste it again. I might as well have been talking to a recording, it was like he was reading off a manual for what to do in a printer problem, he did not answer any question I had. This printer must be designed to just waste copious amounts of ink so you have to buy more. The funny thing is I have a very old epson that sat in the basement for 2 years time that I had this one I brought it back up when this one wouldn't work and what do you know the printer that sat unused with the same leftover 2 year old ink worked with out having to clean the nozzles or heads or change the ink! I believe epson is now out to scam people and they have changed their products for the worse. Google epson complaints and it's unbelievable the amount of people that have had problems with these products. I will never buy another epson product especially because they have no complaint department and you can't get anyone on the phone that doesn't give you prerecorded sounding answers.

sir,
we have purchased EPSON T-1100 in 13 July 2010 we are facing number of problems since July for which we call your service center in nagpur.
The service we get us totally unsasticfactory!
Always we have to wait for the cartridge at least 10-15 days daily. Two days back your service person visited our office and he carried the printer with him no person properlly working out the problem keeping us in trouble for days together as mine is private consultancy.
I have to take print daily Please solve the problem your ealiest or I want you to change the printer as it is in warranty prd.Please appoint some experience persons in Nagpur as no one here can sort out the problem.
Hope you understood my problem.

Thanking you sir,

your Sincerely
Ar.Vrushali Tamaskar
7, pranav apt.No.5, Pande Layout,
Khamla, Nagpur - 440025
Mob No.[protected]
E-mail id- [protected]@yahoo.com

I purchased a new Epson Perfection V500 Photo scanner about two months ago. It worked fine, allowing me to copy several hundred slides until this week, when in sent a message that there was a connectivity problem. I have restarted the machine several times, and get the same response. What do you suggest?

I purchased an Epson WorkForce 500 Printer, copier, (all in one type unit). (Purchased from a Target Store in Wisconsin.)
I set it up with using Just the black ink. I don't ever use the color cartridges. It comes with seperate colors (yellow, red and blue), and the black cartridge. Even though the printer is rather slow, it seemed to work okay. Then one day it would not print. A message appeared that one of the color cartridges was empty. In other words, if one of the color cartridges is empty, the whole system shuts down and it is not usable. The cartridges were either very near empty from the store, or the system is set up to say the cartridge is empty after a pre-determined length of time. I did not use the color cartridges, yet all indicate they are empty or very near empty within a few weeks of purchase. The blue cartridge said empty and the red and yellow showed a caution sign, indicating that they are very near empty.
So Epson in my opinion, may not be doing something illegal (?) but at very best is falsely advertising that you can replace each individual cartridge as needed. This is totally false advertising in my opinion. You must have ink in all cartridges to have any one cartridge work so the printer can be used. To make matters even worse, the new cartridges that came with the printer had to be very near empty to start with, or their printer is programmed to say they cartridges are empty after a certain period of time. Let me reitterate, "I did not use the color cartridges". When I sent the system up, I set it up to only use the black ink. So they can't use that as an excuse. Either they have deceptive advertising, or are selling cartridges with their new printers that are near empty. To add insult to injury, they have set up their printer so it will not work at all if any one cartridge does not have enough ink in it.
The ink (blue that was totally empty) I had to replace to make the printer work for black copies. The the printer has lines in some of the printed pages. They give instructions on how to clear the copies to be crisp and clear. That does not work. It say I don't have enough ink to clean the cartrides.

I am very disappointed with this deceptively advertised product, and would never suggest anyone to purchase from such a (in my opinion) shady company.

FROM HH GREGG IN ZANESVILLE OHIO.
ON 12-29-2006 WE PURCHASED AN EPSON OVERHEAD VIDEO PROJECTOR AND 80" SCREEN. AFTER MUCH PUSHING
TO BUY A "5 YEAR TROUBLE FREE WARRANTY" FOR THIS PROJECTOR BY THE SALESMAN, WE AGREED TO PURCHASE THIS WARRANTY FOR $199.99, SINCE THIS ALSO COVERED LAMP REPLACEMENTS WHEN NEEDED.
THE SALESMAN SAID THAT WHEN I NEEDED SERVICE UNDER THIS WARRANTY TO EITHER GIVE THEM A CALL
OR STOP IN AND LET THEM KNOW AND IT WOULD ALL BE TAKEN CARE OF QUICKLY AND EASILY SINCE IT WAS
FOR IN HOME SERVICE SO I WOULD NOT HAVE TO BRING IT IN LIKE SOME OF THEIR OTHER LESSER
WARRANTY ITEMS.

SHORTLY AFTER INSTALLNG THIS HOME THEATER PROJECTOR AND POWERING IT UP FOR THE FIRST TIME, AN
ON SCREEN MESSAGE STATING " REPLACE LAMP " APPEARED AT THE BOTTOM LEFT OF THE SCREEN.

WE CONTINUED TO USE THIS FOR A FEW DAYS AND AFTER I WAS ABLE TO DOWNLOAD A USER MANUAL FROM THE
INTERNET, I LEARNED THAT I COULD USE THE HANDHELD REMOTE CONTROL TO ACCESS THE PROJECTOR'S SETUP
WHICH STATED THERE WERE OVER 3000 HOURS OF LAMP USE TIME ALREADY STORED IN MEMORY.

WHEN I WENT BACK TO THE HH GREGG STORE THAT SOLD IT TO US ON NORTH MAPLE AVENUE ZANESVILLE, OHIO, ONE OF THE SALES PEOPLE WHO I ASKED ABOUT THIS SAID THEY FORGOT TO RESET THIS BEFORE I WAS
GIVEN THE BOX. HE TOLD ME HOW TO RESET THE LAMP HOURS WITH THE REMOTE AND HOW TO ADJUST THE BRIGHTNESS.

WHEN I LOOKED AT THE BRIGHTNESS SETTING AFTER RETURNING HOME AND RESETING THE LAMP HOURS, I SAW
THAT THE BRIGHTNESS WAS ALREADY TURNED TO A MUCH HIGHER NUMBER THAN STATED IN MY DOWNLOADED
MANUAL.

I HAD NO PROBLEMS WITH THE PROJECTOR OTHER THAN THAT THE SPEAKERS IN THE PROJECTOR WOULD NOT
WORK, BUT SINCE I HAD PURCHASED A SEPARATE SURROUND SOUND SYSTEM TO USE IN OUR HOME THEATER,
IT WAS OF LOWER IMPORTANCE TO ME AT THE TIME.

WE USED OUR HOME THEATER PROJECTOR WITHOUT PROBLEMS UNTIL THE FIRST WEEK OF DECEMBER 2009. AT THAT TIME THE "REPLACE LAMP" MESSAGE APPEARED AGAIN AS IT HAD WHEN WE FIRST BOUGHT THE UNIT.

THE 2ND WEEK OF DECEMBER, ON 12-14-2009, I VISITED THE HH GREGG STORE WHERE I HAD PURCHASED
MY PROJECTOR AND 5 YEAR "TROUBLE FREE WARRANTY". IT TOOK ABOUT AN HOUR FOR THEM TO MAKE
ARRANGEMENTS FOR A SERVICE CALL TO REPLACE THE LAMP IN MY HOME SINCE MY SERVICE WARRANTY WAS
FOR "IN HOME SERVICE".

THE SERVICE CALL WAS SET FOR FROM 8AM TO 5 PM ON 12-18-09. THAT TIME CAME AND WENT WITH NO CALL
AND NO SERVICE VISIT. I HAD MADE ARRANGEMENTS TO TAKE A DAY OFF FROM WORK TO BE HOME IN ORDER
TO LET THE SERVICE MAN WITH THE NEW LAMP IN THE HOUSE TO MAKE THE REPLACEMENT.

I WAITED SEVERAL DAYS BEFORE GOING BACK TO HH GREGG IN ZANESVILLE TO ASK WHAT HAPPENED. WHEN I
MADE THAT VISIT IT TOOK NEARLY 3 HOURS OF MY TIME IN THE STORE TO GET SOME TYPE RESOLUTION TO
MY NEED FOR THEM TO HONOR MY "5 YEAR TROUBLE FREE WARRANTY". I LEFT THE STORE WITH ONLY THEIR
WRITTEN PROMISE THAT IF THEY COULD NOT FIND ANYONE LOCALLY TO DO THIS, THEY WOULD SEND MY
PROJECTOR OUT FOR SERVICE. THEY HAD GIVEN ME A SIGNED PAPER STATING THAT "GE" WOULD CONTACT ME
WITHIN 24 TO 48 HOURS FROM THEN. THEIR 48 HOURS EXPIRED ON 12-25-09 AT 2:15PM WITH NO CALL AND
NO SERVICE VISIT.

THEIR WRITTEN WORD ON THIS PROVED TO BE USELESS.

ON 12-29-09 AT 1:35PM I RECEIVED A CALL FROM A COMPANY IN FLORIDA FROM A MAN WHO SAID THEY HAD
ISSUED A REPAIR TICKET TO SERVICE MY DIM PROJECTOR LAMP. HE SAID I WOULD RECEIVE A CALL FROM THE
SERVICE TECH TO CONFIRM THE VISIT SO I COULD BE HOME.

ON JANUARY 6, 2010 I RECEIVED A CALL FROM A VERY RUDE PERSON ABOUT MY PROJECTOR LAMP. I TOLD HIM
THAT THEY MAY NEED MORE THAN A NEW LAMP NOW SINCE IT GAVE UP ON CHRISTMAS DAY WITH A LOUD BANG
SOUNDING LIKE A SHOTGUN AND GAVE OFF RANK SMOKE WHICH I HAD TO OPEN THE OUTSIDE DOORS AND USE A
BOX FAN TO CLEAR THE SMELL OUT OF THE HOUSE. I HAVE SPENT MANY DOLLARS ON AIR FRESHERS TO GET
THE BURNT PLASTIC SMELL OUT OF THE HOUSE.

NOT HAVING BEEN TOLD WHERE THIS PERSON WAS CALLING FROM AND THEM HAVING BLOCKED THE CALLER ID,
AS WELL AS ME BEING HUNG UP ON BEFORE ANYTHING WAS SET UP TO REPLACE MY LAMP, I CALLED THE
NUMBER FROM THE FLORIDA CALL.

I FOUND I WAS SPEAKING WITH JOE FROM CAPTOVIS ADVANCED INDUSTRIES INC. HE SAID THE SERVICE TECH
WHO HAD JUST CALLED ME (AND HUNG UP ON ME BEFORE SETTING UP AN APPOINTMENT) HAD CALLED HIM TO
SAY THEY HAD SET UP A VISIT FOR FRIDAY JAN 8. I TOLD JOE ABOUT WHAT WAS SAID AND THAT NOTHING
WAS SET UP FOR AN APPOINTMENT. JOE SAID HE WOULD CALL ME BACK HIMSELF N A FEW MINUTES. AFTER
ABOUT 10 MIN, JOE CALLED ME BACK AND SET UP A VISIT FOR BETWEEN 10AM AND NOON TODAY 1-8-10.

TODAY ROGER SHOWED UP TO CHECK MY PROJECTOR ON TIME, BUT THEY SENT HIM OUT WITHOUT MY NEW LAMP
BECAUSE THEY SAID HE HAD TO VERIFY THAT ( THAT I WAS NOT A LIAR ) THE LAMP WAS OUT BEFORE 'THEY'
COULD AUTHORIZE ORDERING A REPLACEMENT. I LATER CHECKED THE WEBSITE OF CAPTOVIS FOR RESOLUTION
INFORMATION UPDATES ABOUT MY REPAIR TICKET AND THEN LEARNED THEY HAD SENT MY ORDER TO DETERMINE
IF IT WOULD BE AUTHORIZED.

THERE WAS A STATEMENT SAYING IN EFFECT THAT THEY WERE GOING TO DECIDE IF THE LAMP WAS DEFECTIVE
OR AT THE END OF USEFUL LIFE. EVEN AFTER ROGER WITNESSED THE EXPLODED LAMP, THEY SEEM TO BE
LOOKING FOR MORE WAYS TO MAKE MY "TROUBLE FREE WARRANTY" INTO MORE OF A NIGHTMARE THAN THEY
ALREADY HAVE AT THIS POINT.

I LEFT COMMENTS CONCERNING THEIR SERVICE TO ME ON MY $199.99 TROUBLE FREE WARRANTY ON THEIR WEB
PAGE IN MY REPAIR TICKET FILE AND THE MORE I THINK ABOUT THIS THE MORE ANGRY I BECOME ABOUT
BEING RIPPED OFF BY THE HH GREGG WARRANTY SCAM I GOT SUCKERED INTO.

AT THIS TIME I HAVE NO WARM FEELING THAT MY WARRANTY WILL DO ANYTHING AT ALL FOR ME. IT SEEMS
IT WOULD HAVE BEEN EASIER FOR HH GREGG TO HAVE GIVEN ME A NEW LAMP SO I COULD HAVE INSTALLED
IT MYSELF BEFORE THE OLD LAMP EXPLODED.

WHEN I LAST VISITED HH GREGG, I SUGGESTED THEY COULD EITHER PAY TO RENT ME A PROJECTOR UNTIL
THEY HAD THE NEW LAMP IN MINE, OR SEND ME HOME WITH ANOTHER PROJECTOR TO USE UNTIL MY LAMP WAS
REPLACED.

WHEN I CHECKED ON THE EPSON COMPANY WEB SITE FOR A NEW LAMP THEIR PRICE FOR THE LAMP, 2ND DAY
SHIPPING AND INSURANCE WAS $149.95 RETAIL. I PAID $199.99 FOR THIS WORTHLESS WARRANTY AND I AM
MAKING MY PLANS TO LET EVERYONE KNOW ABOUT THIS FIASCO.

SOMETHING NEEDS TO BE DONE TO PREVENT HH GREGG FROM SCAMMING PEOPLE WITH THESE WORTHLESS
"TROUBLE FREE WARRANTIES".

THE FOLLOWING NOTE WAS SENT TO CAPTOVIS...

TODAY SERVICE TECH CHECKED MY PROJECTOR AND FOUND THAT I WAS CORRECT IN MY COMPLAINT THAT LAMP WOULD NOT COME ON. VERY POLITE TECH AND HE ARRIVED AFTER TRAVEL OF 80 MILES THROUGH OUR HEAVY SNOW. MY PROBLEM NOW IS THAT YOU SENT HIM OUT WITHOUT A NEW LAMP. HE WAS TO SIMPLY CHECK TO SEE IF I WAS CORRECT IN MY REPORT THAT THE LAMP DID NOT COME ON. HE NOW HAS TO REPORT THIS FACT TO YOU SO YOU CAN DECIDE TO ORDER MY NEW LAMP. THIS IS OBVIOUSLY AN INSULT TO ME BY CAPTOVIS, NOT BY THE SERVICE TECH. HE WILL HAVE THE EXPENSE OF HIS 160 + MILE TRIP WITH THE PROBLEMS HE ENCOUNTERED DURING THIS BAD WEATHER TRIP AND AFTER YOU DECIDE IF YOU WILL HONOR MY "TROUBLE FREE WARRANTY" BY AUTHORIZING A NEW LAMP, HE WILL HAVE ANOTHER 160 + MILE TRIP TO RETURN AND THEN INSTALL MY NEW LAMP. I CHECKED WITH EPSON AND THIS NEW LAMP WILL COST $149.95 RETAIL INCLUDING SHIPPING, INSURANCE AND THE PROCESSING FEE. IF I HAD ANY IDEA THAT THIS $199.95 "TROUBLE FREE WARRANTY ( HA! )" WOULD HAVE CAUSED ME SO MUCH TROUBLE, I WOULD NEVER HAVE FALLEN FOR THE FRAUD WHICH I HAVE BECOME A VICTIM OF! THE INSULT TO ME IS COMPOUNDED BY THE FACT THAT I HAVE WAITED SINCE DECEMBER 14, 2009 FOR YOU TO SEND A TECH OUT TO SEE IF I WAS BEING TRUTHFUL IN MY REPORT OF THE PROJECTORS NEED FOR A NEW LAMP. YOU, KNOWING THE MOST LIKELY ITEM NEEDED, SENT THE EXCELLENT POLITE TECH OUT TO MY HOME TO SEE IF I WAS A LIAR. I SUPPOSE INSTEAD OF YOU ALLOWING HIM TO OBTAIN MY LAMP IN COLUMBUS TODAY AND RETURN FOR THE INSTALL, YOU WILL MOST LIKELY WAIT AND SEND HIM AUTHORIZATION FOR THIS NEW LAMP THROUGH SNAIL MAIL AND THEN YOU WILL PROBABLY FIND A SUBSTITUTE FROM CHINA FOR A FEW DOLLARS LESS TO SAVE YOU MONEY. I WILL PROBABLY HAVE TO WAIT ANOTHER MONTH TO GET TO USE MY HOME THEATER AGAIN. HOW CAN YOU PEOPLE JUSTIFY THIS ATROCIOUS FIASCO THAT IN NO WAY, SHAPE NOR FORM COULD EVER BE DESCRIBED AS A "TROUBLE FREE WARRANTY" ? YOU PEOPLE NEED TO BE CATEGORIZED IN THE SAME BAD LIGHT AS HH GREGG WHO SOLD ME THIS APPARENTLY WORTHLESS "TROUBLE FREE WARRANTY". WHAT CAN YOU SAY TO ME TO HAVE ME BELIEVE OTHERWISE? YOU SEEM TO BE ACTING LIKE THE DENTAL INSURANCE COMPANY THAT REFUSES TO AUTHORIZE A TOOTH EXTRACTION FOR A PATIENT WHO COMPLAINS OF A TOOTHACHE IN A BAD TOOTH UNTIL AFTER YOU GET THE CERTIFIED & NOTARIZED RESULTS FROM THE CORNOR'S AUTOPSY AFTER THE PATIENT DIES! AS TO YOUR PRIVACY LOCKED NOTES, I AM CERTAIN YOU WILL ALSO LOCK THIS COMMENT OF MINE TO PREVENT THE PUBLIC FROM READING OF MY HORRIFIC DEALINGS WITH YOUR "TROUBLE FREE WARRANTY". OBVIOUSLY MY NOTE CONTAINS PRIVATE INFORMATION YOU WISH NOT TO BE MADE PUBLIC, JUST AS MY FIRST NOTE WHICH YOU LOCKED AS PRIVATE. THESE NOTES ARE NOT THE TYPE INFORMATION YOU DESIRE TO BE SEEN BY PROSPECTIVE CUSTOMERS. THERE WERE NO PROFANE WORDS USED BY ME AND I MADE NO STATEMENT WHICH I CAN NOT PROVE IN A COURT OF LAW. SPEAKING OF A COURT OF LAW, ARE YOU FORCING ME TO TAKE LEGAL ACTION AGAINST YOU IN ORDER TO SIMPLY RECEIVE MY WARRANTY SERVICE I HAVE ALREADY PAID FOR? JUST WHAT IS YOUR PROBLEM IN LIVING UP TO YOUR WARRANTY SERVICE YOU OWE TO ME ? IN SUCH A PROCEEDING BY ME TO BE MADE WHOLE I CERTAINLY AM GOING TO INCLUDE AN EXTENSION OF MY WARRANTY PERIOD TO INCLUDE THE TIME I HAVE WAITED NEEDLESSLY FOR SUCH A SIMPLE FUNCTION AS A PROJECTOR LAMP REPLACEMENT. SO AS THERE BE NO MISUNDERSTANDING OF MY INTENT OR ATTITUDE, LET ME SAY I AM VERY DIS-SATISFIED WITH YOUR LACK OF RESPONSIBILITY IN THIS MATTER. I HAVE ALREADY BEEN CHEATED WITH THIS JOKE OF A "TROUBLE FREE WARRANTY" AND THE WORST THAT CAN HAPPEN IS THAT YOU FAIL TO HONOR THIS MATTER AND I AM STUCK FOR BUYING A NEW LAMP MYSELF. ACTUALLY THIS HAS ALREADY OCCURRED EXCEPT FOR ME BUYING THE NEW LAMP MYSELF, SO JUST WHAT ARE YOU PEOPLE UP TO ANYWAY? YES I AM ANGRY, DISAPPOINTED, DISCOURAGED, UPSET AS WELL AS DETERMINED TO SHARE THIS FIASCO WITH AS MANY AGENCIES AS I CAN CONTACT. THERE REMAINS NO ACCEPTABLE REASON WHICH CAN EXPLAIN JUST WHY YOU SENT AN EXCELLENT SERVICE TECH SO FAR SIMPLY TO DETERMINE IF I WAS BEING TRUTHFUL IN MY REPORT OF NO LIGHT COMING FROM MY PROJECTOR. AND YOU SENT HIM OUT ALL THE MANY MILES WITHOUT A REPLACEMENT LAMP. WHAT DID YOU THINK WAS THE PROBLEM, DID YOU THINK IT WAS SIMPLY UNPLUGGED? HOW DO YOU EXPLAIN HOW IT COULD MAKE SUCH A LOUD BANG, THE LIGHT GO OUT AND SMOKE COME OUT THE COOLING FAN EXHAUST AND FAIL TO SHOW ANY POWER ON LIGHT IF IT WAS UNPLUGGED? DO YOU THINK I JUST FELL OFF OF THE TURNIP TRUCK? DO YOU THINK I AM STUPID? DO YOU THINK I WILL JUST GET TIRED OF ALL THESE "RUN AROUNDS" AND FORGET I PAID FOR A 5 YEAR "TROUBLE FREE WARRANTY" ? I JUST CHECKED AND FOUND THAT THERE ARE A GREAT MANY MORE WORDS REMAINING IN MY COMPUTER AND I HAVE A LARGE RURAL MAILBOX AS WELL AS 2 INTERNET SERVICES HERE AT MY HOME. I AM NOT THREATENING YOU IN ANY WAY, BUT I PROMISE YOU I AM ALREADY PREPARING TO BEGIN MY PUBLICATIONS OF THIS UN-BELIEVABLE ABSURD RIPOFF "TROUBLE FREE WARRANTY" FIASCO SOON. I AM SITTING AT MY LAPTOP IN MY HOME THEATER ROOM, LOOKING AT A TEMPORARY 13" PORTABLE TV I PURCHASED JUST TO BE ABLE TO WATCH TV WHILE WAITING FOR MY "TROUBLE FREE WARRANTY" TO RESTORE MY OVERHEAD PROJECTOR TO FUNCTIONALITY AGAIN. WHEN I LOOK AT THIS LITTLE TV, I CAN NOT AVOID SEEING MY BEAUTIFUL 80" SCREEN ABOVE AND BEHIND THIS TINY 13" PICTURE. MY 80"' SCREEN ON THE WALL IS A GREAT REMINDER OF HOW SERIOUSLY I HAVE BEEN TRICKED AND CHEATED OUT OF THE MONEY I SPENT ON THIS WORTHLESS AND POOR EXCUSE OF A WARRANTY. NOT ONLY DID I SPEND $199.95 FOR THIS JOKE, I SPENT ANOTHER $149.95 FOR THE LITTLE PORTABLE TO BE ABLE TO WATCH A LITTLE TV WHILE WAITING ON MY NEW LAMP. NOT TO MENTION THE SALES TAX I PAID FOR THE VERY LITTLE TV AND WARRANTY! I BROUGHT MY CAMERA IN AND I AM NOW TAKING PICTURES AND A SHORT VIDEO I AM PLANNING ON POSTING ON THE WEB. I HAVE SPOKEN WITH AN AGENCY THAT TOLD ME THEY WANT COPIES OF ALL THE EVENTS OF THIS FIASCO SO THEY CAN TAKE UP THE QUEST TO HELP PREVENT OTHERS FROM FALLING VICTIM OF YOUR OBVIOUS SCAM. YES, I SHOULD HAVE BEEN SMART ENOUGH TO CHECK ON THESE WARRANTIES BEFORE I SPENT MY MONEY, BUT WHEN I BOUGHT MY NEW HOME THEATER SYSTEM COMPONENTS I FELL INTO THE SALESMANS PROMISE OF JUST HOW "TROUBLE AND WORRY FREE" THIS WARRANTY WOULD BE.
MY YOUNGEST SON JUST EMAILED ME A LARGE LIST OF WEB SITES ON WHICH I CAN POST THIS FIASCO. I AM COPYING ALL THE DETAILS OF THIS TRANSACTION AS SOON AS I GET IT ALL TOGETHER SO I ONLY NEED TO PASTE THE FILES WITHOUT RE-WRITING FOR EACH SITE. MY OLDEST SON JUST BROUGHT ME ADDRESSES OF AGENCIES TO MAIL PAPER COPIES TO AS WELL. HE GAVE ME $100 FOR POSTAGE AND PRINTER INK TO HELP IN THIS QUEST.ONE OF MY GRAND-DAUGHTERS SAID I SHOULD RENT A PROJECTOR AND INCLUDE THE RENT IN THE SUIT UNTIL YOU MAKE GOOD ON THE WARRANTY. SHE SAID SHE HEARD OF A SIMILAR CASE WHERE A RIPOFF COMPANY INSURED SOMEONES CAR AND AS PART OF THE SUIT GOT THE RENTAL CAR PAID FOR BECAUSE OF THE DELAY RUN-AROUND TACTICS USED TO PUT OFF WORKING ON THE INSURED'S CAR.
IT WOULD HAVE BEEN NICE IF THE TECH YOU SENT OUT TODAY HAD ACTUALLY BEEN SENT WITH A NEW LAMP. IT WOULD HAVE BEEN NICE IF I COULD NOW BE WATCHING MY HOME THEATER INSTEAD OF SQUINTING AT MY NEW LITTLE 13" PORTABLE. IT WOULD HAVE BEEN NICE IF MY WARRANTY HAD WORKED BACK ON DECEMBER 14, 2009 AND I WOULD NOT HAVE BEEN FORCED TO WAIT NEARLY A MONTH JUST TO WITNESS THE VERY FIRST SERVICE TECH SENT TO ME FOR MY NEED OF A NEW LAMP AND FIND YOU JUST SENT HIM TO SEE IF I WAS A LIAR.
YOU PEOPLE ARE FAR WORSE THAN WHAT YOU SEEM TO SUSPECT ME OF.
YOUR STATEMENT " need to determine if lamp was defective or its natural lifespan ended." LEADS ME TO BELIEVE ALL YOU ARE UP TO IS TO STALL ME AND FURTHER DELAY YOUR OBLIGATION TO ME. WHAT DIFFERENCE DOES IT MAKE IF THE LAMP WAS DEFECTIVE OR AT THE NATURAL LIFESPAN HAD ENDED. THE WARNING TO REPLACE LAMP APPEARED ON SCREEN EACH TIME I TURNED MY PROJECTOR ON. THE PROJECTION SCREEN GOT DARKER BY THE DAY UNTIL IT FINALLY EXPLODED. JUST WHAT DIFFERENCE DOES IT MAKE? IF YOU DETERMINE IN YOUR LITTLE MINDS THAT THE LAMP WAS DEFECTIVE WOULD YOU THEN USE THE EXCUSE THAT YOU HAD TO WAIT UNTIL YOU COULD TRY TO GET EPSON TO REPLACE THE LAMP AND MAKE ME WAIT EVEN LONGER? ACCORDING TO THE EPSON WEBSITE, THE LAMP LIFE SHOULD BE AROUND 2000 TO 3000 HOURS. THIS LAMP HAD 3000 HOURS
ON IT WHEN I MADE MY FIRST CONTACT WITH HH GREGG AND THEY TOLD ME TO RESET THE LAMP HOURS AND TURN UP THE BRIGHTNESS. JUST BEFORE IT QUIT ALTOGETHER THE LAMP TIMER HAD AGAIN EXCEEDED 3000 HOURS WHICH IS AT LEAST DOUBLE THE LIFE HOURS STATED BY EPSON. LET ME MAKE THIS CLEAR... THE HOURS ON THIS LAMP WERE OVER 6000 HOURS WHEN IT FAILED! WHAT MORE DO YOU WANT? YOU OWE ME AT THE VERY LEAST A FUNCTIONING PROJECTOR AND WE WILL DEAL WITH OTHER ISSUES IN COURT IF YOU DO NOT MAKE EFFORTS TO HONOR MY WARRANTY IN A SHORT TIME. IN MY OPINION YOU SHOULD AUTHORIZE YOUR TECH TO PURCHASE A NEW LAMP IMMEDIATELY AS THIS HAS BEEN DRAWN OUT FOR FAR TOO LONG BY YOU SEEMINGLY ATTEMPTING TO AVOID HONORING MY WARRANTY. I WILL NOT ABIDE FURTHER CONJURED UP DELAYS IN COMPLIANCE. YES, I AM VENTING, SORRY, I AM JUST BEGINNING TO VENT. HAVE A GOOD DAY

I FORGOT TO MENTION THAT I TOOK A DAY OFF FROM WORK TO MEET YOUR SERVICE TECH TODAY. WHAT I LOST BY BEING HERE TO MEET HIM SO I COULD AGAIN WATCH MY HOME THEATER WOULD HAVE BOUGHT ME AT LEAST 2 LAMPS FROM EPSONS WEBSITE!

I CHECKED HH GREGG ON THE BBB WEBSITE AND FOUND THEY ARE RATED AS AN 'F'.

I FILED A COMPLAINT WITH THE BBB AGAINST HH GREGG OVER THIS MATTER.

I FILED A COMPLAINT WITH THE FEDERAL TRADE COMMISSION AGAINST HH GREGG
OVER THIS MATTER..

I FILED A COMPLAINT WITH THE OHIO ATTORNEY GENERALS OFFICE AGAINST HH GREGG
OVER THIS MATTER..

I AM JUST GETTING STARTED AND WILL CONTINUE UNTILSUCH TIME AS I AM MADE WHOLE
WITH THE HONORING OF MY WARRANTY.

THANK YOU AND HAVE A GREAT DAY.

I PAID FOR A PRINTER SINCE 2008 TO BLUE-HIPPO, THEY TOLD ME TO PAY FOR SHIPPING FEE OF $25.00 AND I PAID. THEN THEY ALSO TOLD ME THAT THEY WERE GOING TO SEND IN BETWEEN ONE OR TWO WEEKS. AFTER ONE YEAR I CALLED THEM ABOUT THE THING I ORDER, AND THE WORST THING ABOUT IT IS THAT THEY TOLD ME TO PAY ANOTHER $0.04 BEFORE THEY CAN SHIP IT TO ME. THEN I SENT IT, I TRY TO REACH THEM BY THEIR PHONE.
THEY OWE ME ...$543.88
SHIPPING FEE... $ 27.00

TOTAL...$570.88

Everyone knows who Epson is. In the restaurant and retail world, the Epson TM-T88IV thermal receipt printer is the highest selling receipt printer in the world. But, is it really the most reliable? Is it really the best?

CognitiveTPG also manufactures direct thermal receipt printers which compare favorably with Epson. Their A799 thermal receipt printer is their premiere printer and is actually faster and more durable. Let's take a look at the data sheets for both manufacturers' printers.

Epson TM-T88IV Data Sheet
http://pos.epson.com/pos/pdf/tmt88iv_ds.pdf

CognitiveTPG A799 Data Sheet
http://www.cognitive.com/downloads/specsheet_A799_lowres_01%2020%2009.pdf

Looking first at the speed of each printer, we see that the A799 printer prints at 250 mm per second while the TM-T88IV prints at 220 mm per second. The A799 wins the race there. What about durability? The A799 printer has a 3-year warranty compared with the 2-year warranty of the TM-T88IV. That means that CognitiveTPG has enough confidence in the durability of their A799 printer that they can accept the cost of repairing it for another full year compared with Epson. The A799 thermal printer was actually designed to replace the TM-T88IV printer and it is "plug 'n play".

But, now on to the cost. In a prior blog dealing with capital purchases, I compared the price of a TM-T88IV printer on various websites. For part number C31C636084, the lowest price I found was at www.posparadise.com at $277.95. Others were fairly close, but higher. The A799 printer which directly corresponds to the Epson part number C31C636084 is part number A799-220S-TD00. POS Paradise price is $241.95. This is $36 less than the Epson printer and this starts to make me wonder why the Epson printer is more expensive so I did a little research.

Epson sells their receipt printers through various distributors and resellers. They also offer "spiffs" (a dollar amount per unit sold) to the sales reps with those companies and also have contests based on units sold. For example, at BlueStar (www.bluestarinc.com) they held a contest in 2007 called "The Sky's The Limit" where during a certain period of time the sales rep who sold the most Epson printers would receive a new Saturn Sky sports car. Obviously, if a sales rep has customers who buy direct thermal receipt printers and can make a recommendation to the customer, he'll likely recommend the Epson printer, especially when it is a very large opportunity and distributors have resellers who bring in very large roll-outs regularly. CognitiveTPG doesn't offer spiffs or hold contests through the distribution channel, so the sales person doesn't see the incentive to push their products. But, it does keep their costs lower and that's passed on to the consumer.

Speaking of large roll-outs, large retail chains and restaurant chains regularly make capital purchases of point-of-sale equipment. As I pointed out in another blog, these companies usually replace equipment every three years. The reason is that they receive three years of depreciation expense on those purchases. The equipment usually takes a beating in their environment and after three years they need to be replaced. One large full-service restaurant chain replaced 19, 200 Epson TM-T88IV receipt printers not long ago.

So, let's do a little math here. If they purchased 19, 200 CognitiveTPG printers instead of the Epson TM-T88IV printers, they would have saved, at $36 each, $691, 200. That's just on the initial purchase. Would they have also saved more in the long run? Absolutely. Epson's warranty on their printer is two years and, as I mentioned, those printers usually take a beating in their respective environments and usually need to be replaced after three years. So, what happens when printers break down during that third year? If they need to be repaired or replaced, the company that owns them pays for the repair or the replacement printer.

If, however, they had purchased the A799 printer, during that third year their printer is still under warranty. If there's problems with a printer during this time, CognitiveTPG still covers it. That, essentially, could be a fairly large savings for the retail or restaurant chain.

CognitiveTPG will also, on larger opportunities, reduce the cost per printer and will also brand the printer with the buying company's logo. So, if your company is Sears, JC Penney, or Dominos or McDonalds, CognitiveTPG will sell their printers for a lower price (through a reseller) and also put a logo on the printer. Epson, as I understand it, will only offer a "price exception" to reduce their cost per printer if it can be proved to them that a buyer is considering another manufacturer's printer and sometimes they still do not offer a price exception.

Whether a company is a large national retail chain or restaurant or if they are a relatively small chain or even a "mom and pop" shop, everyone wants to save money, especially in the financial climate we are now in. Reputation is always something to consider when buying point-of-sale equipment. Both Epson's and CognitiveTPG's reputation are excellent, so the next thing to consider is the reliability and cost of the equipment. Clearly, CognitiveTPG's A799 thermal receipt printer has a better warranty, out-performs, and costs less than the Epson TM-T88IV printer. Remember, if you can save money, you can offer discounts to attract more customers and, in the long range, earn more money.

We purchased a new Epson stylus Photo R280, we had problems right out of the box, after troubleshooting Epson recommended to change the print cartridges which we did to new Epson cartridges, still had about the same problems, one of the main ones was printing to glossy photo paper We were using Avery and HP photo paper, we had large black smudges on the prints, Epson stated that
We were using the wrong photo paper for this printer and needed to use Epson paper only with the correct specifications to print properly. This printer is unusable and we will be putting it in the garbage On Monday and because of the poor customer service we will not buy any other Epson products.

Thanks, John
From Tennessee

bought 2 printers same day. I was told that thay were rebuilt. so i told epson send them. I did not need them so i stored them until i needed them. I had a prob with my lexmark so i thought i would open one of epson rebuilt printers. Would not print so i caller in & was told. OUT OF WARRENTY .
Opened second one & it won't work . I NOW HAVE 2 scrap units. I will not trust epson again...
HOW DO U GET TO BIG BOSS?

Plz don't buy Epson printer because there is no support service. You have to pay for long distance to get the services.

I purchased the SX100 series 3-in-one, beautiful printing first set of cartridges, second set not bad, third set the ****** would not print at all, it kept saying 'printer cartridge not recognised', hello epson, the cartridges are yours, I have opened three packs of your recommended cartridges and inserted them and all come up saying the same thing, your internet help line kept referring me to questions and answers, the phone line is in a queue and my call is valueable please hold the line, ten minutes, naah, EPSON if you want your printer back, it let me down and is now in some pieces. I will never buy one again and would not recommend them to anyone else.