Epson
Reviews and Complaints

Very worst service I've ever seen.I'm using epson l555 printer there's an paper pickup problem so that I contacted local authorized epson service center, and i requested on-site service after one day the service person came and he's changed some 2 spare+service charge totally charged rupees Rs.1250.After servicing printing only working fine but Xerox cannot work, and shows error like scanner error see your documentation, i complaint regarding that from last one week still now no one response, no one not get answering my call.very very very very worst customer service...

Service center Address:-
512 Angammal Colony, Behind New Busstand, Salem, Tamil Nadu 636009
[protected]

Epson printer L380 No. X2Q5302749. Purchased 1 Feb 2018. Installed 2 Feb 2018. Worked well up to 23 Aug 2018. After that not printing anything colour or Gray. Only scanning is being done. It's ln warranty period. Pl. Ask the local help centre to make it working. I have consultant the local help centre but it's advised me to lodge a complaint on line. Please make the local help centre to look into the matter and do needful. Pleases solve the problem as soon as possible.

Software issues from the time I bought it.., and the place I bought it from ‘target' wants you to send it back!
Will only print from airprint... It won't copy from screen or feeder... It loops through the set up again and again! When you finally get a print icon...
When you think your 1/2 hour spent is complete.. it loops back to the setup again, again, and again!
Just throw it in the trash and never buy an epson product again!

Tech team said to take it to a dealer and have them update it... Or buy or borrow a computer to update it yourself... Either way... It's $
For something that leave unprinted strips through your printed product!

Bad bad bad! Don't waste your money!

I was on the phone for 1.5 hrs with someone who barely spoke English and mispronounced words so bad I had no idea what she was talking about. I would ask her to spell words so I could figure out what she was saying but she wouldn't. She would just keep repeating the words until after multiple requests she would finally spell the word. For example "administrative" was so poorly pronounced I had to have her spell it to understand what she was referring to. I don't think she has ever even used a printer much less knew how to trouble shoot one. I've owned many printers throughout my life and had to trouble shoot with tech support a few times and I've NEVER had an experience like this one. I was promised to speak to a senior tech support multiple times since I didn't have all day to trouble shoot a simple 20 page paper jam. She kept coming back saying she would have to try a few more things before she could transfer me over to a senior tech support person. They were saying maybe my computer is telling the printer to pull 20 pages at one time! Seriously. It is obviously something wrong with the printer. 2 hrs later they finally agree it is broken and they will replace it. Problem is I had issues with the printer from day one but Epson wanted me to try different types of paper and by the time I finished I couldn't return the printer to Staples. At this point I want nothing to do with Epson or their poorly trained and non-English speaking tech support people. They refused to give me a refund so I asked to speak to management. Management gave me the corporate tech support number so I can at least speak to someone who speaks English and hopefully better trained in the future.

I bought my printer a couple months ago. It worked twice and after that would either not print completely or print in only 1 color, a different color each time. I contacted your support and you tried selling $200 worth of firewall for my mac. YOU are not Apple and should not be giving advise to mac users. You are EPSON and should only be giving support for your products. To be suggesting that much money for a $60 printer is completely unacceptable. I was then told to update my computer because the software was messing with the printer. I updated my computer to its highest capacity for $75! I then attempted to print after that and it still was giving me issues. I again contacted your support to see what the issue was and agent flat out refused to help me. He said I needed to get a technician. OUTRAGEOUS. Get a separate technician out here costing more than this printer is worth and you are the ones that sell this product. YOU ARE SUPPOSED TO HELP. This printer worked all of two times. If you are unable to help, you need to send out either a replacement or give your customer a credit for one that does work. Horrible customer service and policies, will never again buy your products and will tell anyone I know to stay away from them as well.

I have always used Epson printers and accept that they have a limited life. When, without any warning, my XP520 stopped working and there was a message that the ink pads were full and it needed servicing I went on line and found several sites that said for a fee, the counter could be reset. When I contacted your service department I was told that this was a scam and that the machine would need to be serviced at an Epson supplier at a cost of £99. The printer only cost about £50 so that was clearly crazy and I was faced with throwing away a relatively new printer that had not been used that much together with several new ink cartridges.
I took a gamble and paid for a reset key number and the printer is now working fine again.
Can you explain to me why the advice I was given wrong, why Epson do not supply reset keys and how a policy which in most cases would result in a printer being thrown away supports their environmental policy.
[protected]@oshcs.com

You can not call this an office printer if I have to replace the ink every month and the colored ink even though I only print in black and white. This printer is complete garbage and your ink is stupidly expensive. The XL black ink is almost 50 to 60 dollars and doesn't even last us a month. Trying to find your ink in a store is near to impossible.

last week ( July 13), someone got a hold of my credit card information and fraudulantly purchased a $1399 epson printer from your company website.
When I saw the purchase on my credit card company I called the Epson [protected]). I was treated as an inconvenience rather than someone who had his identity stolen
How difficult could it be to trace an exact purchase of $1399 from July 13th, using my credit card numbers?
And why did you ship a $1399 printer to an address and phone number that did not match the credit card?
Why do you care more about the person stealing the credit card and making fraudulent purchases than you do the person whose credit card info was stolen?
PLEASE contact me at [protected]
Barry Mlot

Keith Kratzberg. President and Chief Executive Officer
Epson Canada, Limited
185 Renfrew Drive
Markham, Ontario
L3R 6G3
June 20, 2018

WITHOUT PREJUDICE
Mr. Kratzberg,
I am putting you and your company on notice that I require compensation for the damages caused by your programmed obsolesce (illegal practices), deceptive practices, and epidemic cultural of lying.
These lies have cost me time and money. The continuation of these lies and prevention of getting promised service- has made this actionable.
1. YOUR printer suddenly failed. No notice. No honest reason provided.
a. Error: "unrecognized M 252 cartridge"
b. This is your OEM original cartridge.
c. I seldom use color - most often set as ink saver black only.
2. Your on line support FAILS to tell the truth.
a. Demands to order - buy- more (defective?) (useless ) cartridges.
b. Fails to inform the public that this is a FALSE error.
c. You have programmed our printer to fail all functions when one supposedly unrelated component fails. Ie Magenta cartridge fails _ really? Then your GREED kicks in to RIPP OFF everyone by demanding we buy another cartridge that we do not need nor want. This is EXTORTION!
d. I only want to print in black yet you destroy my printer unless I cave in to your extortion and buy another cartridge that I do not want nor may ever want.
3. Your on line support also LIES about issue resolution.
Your e-mail was not accepted because it looks like SPAM. Please submit your question through our support site at www.epson.com/support, or www.epson.ca/support if you're in Canada.

If you are trying to reach Epson from a country other than the U.S. or Canada, please visit the Epson Home Page where you can select your country and submit an e-mail to their support team for assistance.

Thank you for choosing Epson.

Discussion Thread
Customer By Email) 06/15/2018 07:06 AM
Everything stopped
Have a wonderful day!

Question Reference #[protected]
Date Created: 06/15/2018 07:06 AM
Last Updated: 06/15/2018 07:06 AM
Status: Resolved

This is a huge public lie! Nothing was done. You even admit this in the opening line. "Spam" nice try.
This is just a further attempt at EXTORTION, AND PREVENTION OF PROVIDING Honest customer service.
4. Your on line support is also a huge lie and deception.
a. Contact us via email does not work! Following the link only opens a pop up to making a BING account. REALLY? What is this? More time wasting deceptive protocols to exhaust your customers from getting service and the TRUTH.
b. The on line form is broken as well. It is full of "bugs" (designed to prevent complaints from being documented).
i. The form times out
ii. You cannot see what is typed.
iii. You cannot send because the "submit" button/function is another LIE. It does not exist on this form!
5. YOUR people have informed that:
a. Epson purposely destroys your printer if you do not buy Epson ink.
b. Epson has programmed our printer to fail, even when there is no fault with the black only printing. Ie MUST buy (over $90) M 252 cartridge pack of 3. To allow me to use my printer in black only mode.
c. Epson is fully aware of this deception, yet you persist in this practice to RIPP OFF public.
6. I was promised and "overnight" delivery of replacement cartridge.
a. This is ALSO ANOTHER LIE
b. Promise made a week ago -
c. Still no cartridge nor new promise of delivery. This is despite over 7 hours on the phone and on line to YOUR people.
7. I had to pay over $90 to buy a 3 pack of M 252 cartridges.
a. This does not solve problem!
b. I still cannot use my printer .
I am requesting
1. Refund the cost of the M 252 cartridges that are NOT required to print black only, except to satisfy your programmed obsolesces and GREED.
2. Change your website - remove the lies and deceptions.
a. Contact us - does not work
b. Email Epson does not work
c. On line form does not work
3. Change the operations software to
a. remove the LIES that we MUST buy Epson cartridges or our printer will never work.
b. Remove the built in obsolesce that destroys our printers even when we are NOT using the alleged (empty?) cartridge.
4. Address the epidemic culture of lying to the public (for greed? Cover-up greed?, built in obsolesce?)
5. Address the epidemic lies of "replacement will be delivered overnight"
I have asked multiple times for your contacts - but your people refused.
This forces this issue into the public domain.
This greed and deception MUST stop and the public needs to be informed of this and the related lies.

This is now entering its 4th week . your staff have lied to me over 40x. listen to all the recordings because you will be questioned about these in court.

Why do you KEITH promote a culture of lying in your company?

You have recently updated my printer software to prevent me from printing unless I use EPSON Cartridges. Not a smart move! A page comes up blocking your printing unless you have certified EPSON cartridges.

Who ever come up with this update must have been really smart! You have probably lost thousands of customers - me one of them! I just destroyed my printer, which didn't work all that well anyway, and replaced it with an HP Printer. HP lets you purchase the cartridges you want, not demand you purchase any brand name! You see, Japan, this is America! We are a free people who have the right to purchase what we want and where we want. I will be damned if I let some Japanese Company dictate which cartridge I use in my printer. Congratulations EPSON, you just lost another customer!

Dear Sir, I have purchased L565 printer for 5 months ago And before that I had bought two epson printers, it went perfectly, but this printer did not allow me to capture the photo this printer disturbing my more I have complaint 4 time but your printer engineer. enable to solve my printer and always keep on saying that now it will not disturb you and last 4th-time engineer. saying that your ink is local. so just I want to tell you that at the time of 3rd compliant i ask to customer care that can you send black ink bottle then she said that yes so just I wona say i purchased this ink from you customer care so what is this it's mean your customer care and engineer doing Frode with me now i complaint again 5th time then comstomer care said to me your complaint has been registered now senior engineer will visit and have gone 6 days till then no one come what is this its not faire now i will complaint in consumer courte that's not right way to dealing with costomer . my printer seriel number is - VJNY051763 and my mail id - akashcomputerpoint, contact number is - [protected]

Printer & scanner epson l 360

I have bought this printer from"grand stores - dubai" in a new launch ceremony from epson during "gitex" show in dubai... I bought it 2 years back with a price around 1000 aed it's like ($ 275).

The first time I used the printer it didn't work properly, and I had to send it for repair under warranty for like two times and they had to change hardware like color cartridge head...

I feel sorry for buying this printer, I never use it properly... It's either broken and dumped on my desk or in my car because I want send it for repairing!

Now the printer is out of warranty and it's the same problem for the 3rd time now... And parts need changing again and cost around $ 100 + maintenance fees!

I do regret buying this machine, it's the most stupid thing I have ever bought, guys don't buy new models in launching shows, don't buy stupid printers from epson!

Printer is rigged to use color and photo cartridges even though you set it to print in black only therefore depleted the color and photo cartridges.
The printer will not print in black ink only which I have plenty of unless I pay $50 to replace color and photo cartridges which I haven't used or will not use.
This is a scam. The printer is 14 months old and I now have to throw it out as I will not be high jacked into paying $50 for useless to me ink just to be able to print in black ink which I have. I am also out the cost of the spare black ink only I purchased and is now no good to me as the printer is now no good.

A reputable company allows their printers to print in black ink only.

I just got off a call at 9:06PM MTN., time and had a customer rep that was having a bad day. She spoke to me in sarcasm and after 16 minutes I had enough and hung the phone up on her. She guided me through some steps and I told her that if she would let me know where to find things, I could do it. She continued and so I had to end the call. I will never get another product from Epson again and will never recommend Epson to anyone.

I bought an Epson Workforce Pro WF-4630 for my business. It had a printing problem. Epson's technical support people spent 45 minutes on the phone with me, but couldn't resolve it. They determined it was a hardware problem. The printer was under warranty, so they said they would send me a replacement. Then they said my model was out of production, so they would instead send me "the equivalent or better". They sent me the WF-4730. This does not have a two-sided ADF like the 4630 (the 4740 has this feature). So I called them before I unpacked the printer. First they denied this - they said it did have two-sided to two-sided capability. So I unpacked and connected the printer. It does NOT have this capability. Called them back. They admit that the new 4730 does not have the same features as the old 4630 and so is inferior, but refused to do anything about it. Case # [protected].

My Epsom printer developed a hardware problem (Acknowledged by Epsom rep) after only 6 weeks. I went through3 reps before I was given someone from the corporate office after waiting for a very long time. I was told I had two options. 1) They would send me a new printer but charge my credit card 70.00 and it would be returned when I sent back the defective printer.
2) Option two I send back the defective printer and when they receive it, they would send me a new one. I told them I did not want to have 70.00 on hold as mistakes are sometimes made. I said I was disabled and could not accept the second offer. I was told t go find a box and send it to them. I asked for an acomodation based on disability. I was told they can not do that. I asked to speak with their accomodation officer and I was told he/she was not available to speak to me. I was told the 70.00 hold was because they cannot trust that the printer would be returned.

We purchased and installed EB2250U Projector on 6/12/2017 from our vendor in Dubai. This was installed in our main conference room .
On March 2010 the projector suddenly stopped working and the vendor provided it to Epson service center Dubai for maintenance as it comes with a 3 year warrantee.
We were informed that there are some faulty parts to be replaced that will be done within 2-3 weeks. but now after a month the update received from Epson service center was a surprise. The Epson HQ supplied them only 1 spare part out of the 2 ordered.
We ordered this product expecting quality service in terms of performance as well as after sales service/warranty. But Epson with this case we are seeing that the service experience is getting bad. One of the concern I want to highlight here is the transportation sparepart from HQ to Dubai. In todays world 2-3 weeks for a small spare part to reach Dubai is not at all realistic.
We request Epson team's prompt intervention into this matter to avoid further delay and to get it resolved.

After updating fimware my non-oem black printer cartridge (full of ink mind you) is no longer working (April 2, 2018). Told by customer service there is no way to back out the update. Requested to speak to a supervisor or manager to see what EPSON will do to make me whole on this printer cartridge and was told no. There is no one at EPSON interested in making me a satisfied customer. I will now spend a large amount of time slamming EPSON for putting into a firmware update a change that will nullify non-oem products: very sneaky and detrimental to customer satisfaction. I believe the company owes me a new black ink cartridge to make me whole. Unfortunately, there is no one willing to discuss this.

I was led to believe that OEM parts would be used to service my Epson GS6000 and If I knew
That refurbished parts were being used and creating other problems with my printer that Decision One / Epson
Only wanted to charge me more for inferior parts I would have scrapped the printer and saved $ 4, 626.74 out of pocket with no
Value received and countless man hours, material cost & lost business.

I guess you give me no option but to file a formal Better Business Bureau Complaint & Social Media Campaign
Against Decision One / Epson.

I bought an Epson printer about 2 months ago to replace my old Canon office printer. I have had nothing but trouble with the printer from the beginning. I have had clogged printer heads to my cartridges emptying out just trying to clean the printer head. My latest issue is the fact that after my last firmware update all of my cartridges are no longer recognized by the printer. So my office is basically non-operational until I can get to the store and buy new cartridges.
This is disconcerting for me because these cartridges are expensive and I am not at liberty to just replace full cartridges because of your firmware update. I do business with a nationwide company and my colleagues ask for recommended products from time to time. Based on my experience with your printer so far, I can truly say that your product is an immense failure compared to others that I have used and I would not be recommending it to anyone. In fact, I would discourage anyone from investing in an Epson printer of any kind.
I am very disappointed. If there is no way to reverse the last firmware upgrade, instead of investing in new cartridges, I will be investing a new printer with a different brand.