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Essence of Argan Complaints 114

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11:12 pm EDT
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Essence of Argan Hilary barry advertisement on facebook

I received my free trial of essence of argan oil in april 2019 paid post and packaging
Have received no other bottles so thought that was it. But now it seems I have been charged the following;
20th April 2019 - $154.70 - no essence of argan oil received
6th May 2019 - 167.83 - no essence of argan oil received
5th June 2019 - $168.42 - no essence of argan oil received
As I only wanted the free trial i did not realise I was being debited monthly without my knowledge for products I have not received or I would have been in touch with you sooner
I would like a Refund for april may and june total cost $490.95
I would also like an e mail to say this has been received and any follow up would be appreciated. My email as follows - grace smith.[protected]@gmail.com
Thank you I will await your reply

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12:31 am EDT

Essence of Argan Refund after returning product

Back in December I purchased what I thought was a free trail only to find that in January I was charged for these products.

On 10 January 2019 I phoned and cancelled the orders and paid $15.03 x 2 for these unopened products to be returned by courier and was told once the products were received they would credit my account.

The following phone calls took place:

25th February was told that the product had been received and that I would receive a refund in 12-14 days.

2nd April they apologised and said I would receive the refund in 5-7 days.

15 April they apologised again and said I would receive the refund in 3-4 days.

4th May they tell me they are unable to refund me any money as the gateway has closed for this account and am told all they can do is offer me a free gift.

I find this absolutely ludicrous that this company is unable to give me a refund. This company is obviously scamming hundreds of customers. They got me for $157.58 & $175.77 NZ!

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11:57 pm EDT
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Essence of Argan Unauthorized credit card charges

The free trial was on Facebook endorsed by New Zealand's own Rachel Hunter. I signed up for a free trial. I gave my bank card details to pay for post and packaging. I didn't ask for a free trial of eye cream as I didn't need eye cream. Two bottles of Argan oil arrived on my doorstep weeks apart along with eye cream. I didn't order this so I rang the company. I managed to get a hold of a women in Australia. I told her in February I didn't ask for these bottles to be sent. She said she would cancel my order. I was scammed for up to $1000. I have tried to ring them again but no reply.

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4:26 pm EDT

Essence of Argan Essence of argan

Order Number: 1011384 {gateway_specific_html}
Ordered On: 5/3/2019 11:41:17 AM

On 20/4 I ordered a free trial of a 30 ml Essence Of Argan oil. However the website added two further products which weren't ordered. I didn't receive any confirmation of order but my card was charged for thre product.

While I immediately locked the card, when the products arrived I assumed it was authentic I unlocked the card.

Today the above ordered was made in my name and NZ$160 was charged to me. The invoice came in my name and the company is showing as

LIFE STYLE ADVANTAGE LTD.
Level 2, Regional Business Centre
University Heights
Msida MSD 1751, Malta

I have put a fraud charge in via my bank.

Can you please please to sort out and reimburse me for fraud charges taken.

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5:35 am EDT

Essence of Argan Customer service

I received a free sample last month and got an e-mail today saying that I subscribe monthly on this product, wich cost me 120! Euros. This is a scam... taking advantage of old people, that might not understand the language or internet for that matter all that well... when I called customer service and asked if I can cancel my subscribtion, and return the products, I was told that I could do that, but it would cost me another 40 american dollars... this is just ridiculous

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12:47 pm EDT

Essence of Argan Such a perfect product!!

Essence of argan! What a lovely product i've tried. It does its purpose, no more dark circles under my eyes - no more zombie look ; it even moisturized my skin without the greasy feeling effect and it even helps me achieve that glowing skin. I am very grateful with the company for giving me a lifetime discount of 70% and gets my anti wrinkle cream every month for only $29.99, best deal I got this year!

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luz minda
US
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Apr 22, 2019 2:41 pm EDT

Agran oil is one of the best product i ever used, no side effects and very effective.. it helps my skin moisturized and looks healthier. i will fall in-love with is product forever.

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9:58 pm EDT

Essence of Argan Unauthorised payment

I have been charged $172.83 on the 17/0402019 for essence of Argan oil that I have not requested or require.
I requested the 30ml free try product that I received, but did not want any more.
I have spoken to the fraud section of my bank who advised making contact to request re-imbursement of the $172.83 back into my bank account, which I am now doing; if I do not receive it, the bank fraud division will investigate further, and I will also report this to the police as theft
My reference number is:
974045
Please respond to this complaint within 24hrs
Michelle Griffiths
New Zealand

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10:58 pm EDT
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I have posted this on productreview dot com dot au. Scam artist now operating internationally. Just look at the prices charged to my bank account. Argan oil channel 7 scam revealed Published 2 hours ago Was scammed by seeing a facebook message that [name removed] and [name removed], two presenters from channel 7 tv australia were leaving to concentrate on...

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4:31 pm EDT

Essence of Argan Unauthorized credit card charges

Good morning,

I have tried to contact them over the phone and email but am disappointed in the service received.

My mother in law purchased this product and we are disappointed by the way that they have treated their consumer.
they offered a free trial, just pay shipping so they purchased the product in good faith with the intention of purchasing if they liked it.
The product didn't arrive til 10 days later and she was unaware that there was a 14 day trial tied to the terms.
Upon looking at an email their fine fine fine print stated they will be charged monthly of $154.17 automatically via credit card.
Nowhere did I see that you must contact the company within 14 days that she would then have to pay the full price equating to $154.17 for this product she already received.

This feels like a scam and I am heavily disappointed. She has contacted them and although they have offered her a 40% discount, she did not agree to these terms, she felt backed in to a corner and is a vulnerable consumer who wasn't sure how to manage the situation.
I am aware they are not bound by the consumer guarantees act in New Zealand, however they have taken advantage of a Consumer who believed in good faith she was receiving a product from you for the price of shipping and handling and was not entering in to a contract. I am aware they have provided her with a 40% discount, however I also know that they have provided other consumers who are disappointed with larger refunds for the same product so there is no precedent.

I believe in good faith, they should be providing her with the full refund of this product.
She did not receive this until the 4th March, meaning she had already missed out on 10 days of her trial. She has only used the product once and we will happily send the product back to them if they can honor this agreement and provide her the remainder of her refund (the remaining 60%)

Her order number is
[removed]

Please contact me on [protected]@live.com

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6:00 am EDT

Essence of Argan Essence of argan and idrotherapy

I took advantage from your trial offer and after few days of receiving the products I got direct debits on my credit card I checked back your emails to retrieve the phone numbers and find out about your terms and conditions I called the company to return the products back for a refund they advised me to keep the products and get 70% back, I agreed since I was curious to try the products, actually the products are amazing I called back and subscribed to receive the products every two months, you need to put the terms and conditions up front because the products are worth trying.. I love them

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7:17 pm EST
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Essence of Argan Forever flawless

I purchased a 14 day free trial on the 25th Feb 2019.(3 products - (Oil, moisturiser and makeup deal)

The products did not arrive until the 5th and 6th Feb 2019
By the 9th of Feb they had taken over $300 from my account.
I did not have a chance to test the product beyond 3 days.

I emailed them pretty much when I got the product to say I would not be continuing.
It is now 11 days since I first emailed them and they have taken another $77 today.
I emailed them again yesterday but still nothing.

I have also tried to call on the contact number but no answer.(1800 058 430)
On the website is a call meter. It says only 6 people have been able to contact the business, 31 have gone unanswered.

I am on a dsp and wanted to try the product as advertised in a 14 day FREE trial for which I paid about $27 p&h. As I said, Id had the product only 3 days and could not contact them to cancel. Convenient huh?

I am now going to have to get rid of my c/c and order a new one which stuffs around my other direct debits. I am livid!

Now that I have paid for the product I have no intention of returning it but I do not wish to buy any more but cannot contact them to cancel.

I am definitely not interested in an ongoing subscription.
Who would want to do any business with a company who does not communicate.

Unbelievably, this product was created by Judge Judy. Ironic huh?
Thank you

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Jasmin S
US
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Apr 05, 2019 2:19 pm EDT

This product saves me from loosing my self esteem and confidence. I would like to thank the person behind this amazing product! i am using this for some time now.. and i've seen and noticed the results immediately! 2-3 drops and it already soften and moisturize my skin, this product is not greasy unlike other brands (which is expensive and some are cheaper but not PURE!) this is organic and i do love the product itself.. i am also using this in removing heavy make up on my face. . this will not harm any kind of skin! thumbs up!

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Vanessa Wilton
CA
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Mar 19, 2019 10:35 am EDT

I am using this argan oil in my skin and in my hair. I discovered that it can act as a moisturiser for the scalp to fight dandruff and dry scalp.

This product is a lil bit pricey! but worth the price. This is organic which was recommended by my dermatologist. It doesn't harm my so sensitive skin. It even saved my brittle hair .

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1:51 am EST

Essence of Argan aryan oil free samples

I ordered the free Aryan essence for $4.95.I
gave them my MasterCard details. Then they just tried to keep buying other products. So I tried to cancel my order but my details disapered from the screen. Please try to help me so they do not take any money from me.
I' am afraid to loose money as I'm a pensioner. I should not have fallen for this scam.

Many thanks Madeline Decsi

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Natalie shaw
US
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Mar 30, 2019 9:14 am EDT
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I only need two or three drops of argan oil to moisturise and tame my frizzy hair every morning. One good thing is that it doesn't leave my hands greasy or sticky after application! I also have dry skin and this oil has been a life saver. Normal moisturizer does not last very long but using this argan oil on my face is good. No more frown lines on my forehead. I have also used it to remove make up.

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12:05 am EST

Essence of Argan supply of product never ordered.

I only ever ordered a sample, yet I am now being sent and billed for a monthly product I do not want and will return if any more is received. I note there was a charge made again today. Please do not send the product and please refund the full amount of AU$148.62. This product is grossly overpriced.
If I receive it, I will return it unopened at your cost.

Gail Guthrie
106 Riverside Drive,
Nornalup
Western Australia 6333

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11:40 pm EST
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Essence of Argan I thought I was purchasing a free sample and I have been charged full price

My order was definitely a sample only, mainly due to the fact that I couldn't order a full price item because it was too expensive as I am disabled and on a limit income.
I would like some feedback and offer or recompense
I feel that the ordering was confusing and misleading and I was extremely disappointed in how the whole thing has been handled.
I spoke to a Representative in America and I have had to cancel my credit card because I was fearful of continued fees.
She has offered me 50% repayment but I still feel I should get full price back due to false advertising.

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Luzvimindao
US
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Mar 19, 2019 11:32 am EDT

I purcahsed this argan oil and actually I doubt it first because I've read the terms and conditions that they have.So I called her customer support and asked about the trial period. The customer representative explained it well and also she extend my trial period with another 5 days so I have a lot of time to try the product. And I can say there's a big changes on my skin and hair after a week so I called again and asked if I can continue using the product so I did they give me a big discount and a free lipstick. I really love this product and I can continue using it with the very affordable amount thanks to them I look younger than my age.. Keep it up guys!

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Lindsay.Shuck
AU
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Mar 18, 2019 8:49 am EDT

I signed for a Free Sample, while browsing on my fb their ad popped up and I was encouraged to sign up since it is FREE. i thought it was just a FREE SAMPLE, without reading all details, i confirmed an order which is thought i will just be paying the postage. then after weeks I was then shocked that they took almost 120AUD in my account. at first i thought they are culprit! a scam! before calling their cs i checked my email and my bad, it was my fault that I failed to read the "TERMS AND CONDITIONS" . i called the cs and hoping that they could reverse the charges, i admit it was my fault not reading all the details before placing my order, i was afraid that they will be charging me same amount every month. luckily! the person that i talked to explained their policy and since I love the product, she gave me a 70% lifetime discount and upto this date i am receiving the argan every 3months.

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10:22 pm EST
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Essence of Argan essence of argan

I sent away for a free trial of E of A approximately a couple of months ago. Only cost to myself was the postage, which of course I provided my Credit Card number to pay for same.

About a week ago I received another bottle, for which I did not submit an order. I am extremely upset that they have used my details to continue providing the product. I am returning the parcel to E of A and expect a FULL REFUND and the termination of, what appears to be, my account

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6:29 pm EST
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Essence of Argan unauthorized credit charges

I accepted a -free- trial offer online and paid $19.88 for Antiwrinkles therapy cream and $9.60 for Idrocream-Fast (called Essence of Argan, I presume) on December 9, 2018, including shipping. I received these products in two separate padded envelopes without any attached paperwork.

I then find out that on December 22, 2018, this company charged $123.52 (Antiwrinkles Therapy cream) + $139.38 (Idrocream-Fast) to my credit card account. These two cosmetic items were not ordered by me, nor was the deduction of $262.90 authorized by me! I have not received any products for this charge either (as of today January 4, 2019).

I am requesting that you reimburse my credit card with these last two charges (total of $262.90) for these unwanted items and do not send any further products or make any further charges to my account.

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Clarke Cumel
US
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Sep 05, 2019 8:04 pm EDT

Despite of the bad reviews I read, I'll continue my subscription because I'm under medication and their argan oil is I think the best remedy for it . Placed an order back then and was also shocked with the charges but they immediately fixed it and gave me discounted price.

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Lorie Silly
US
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Sep 05, 2019 7:44 pm EDT

Good thing I read their policy before placing an order, so head directly to their promotion and skip with the free trial. Btw, products were great really gave me a relieved with my dry skin.

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Steph Syd
US
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Sep 05, 2019 6:34 pm EDT

What I advise is, we need to be careful with the terms and conditions to avoid unwanted charges on our accounts. Good thing I know what it means by a free trial, so I read their policy regarding with their promotion. I skip the free trial and head directly to their promotion which is dollar a day. Great products.

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Daragon
AU
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Aug 31, 2019 10:01 pm EDT

I applied for a trial for the Essence of Argan and Idrotheraphy cream last February. In just 3days I can see any changes to my skin. Before my trial end, I called the company and spoke to one of their customer service representatives, Explained how the promo works, they also explain to me that I can personalize my auto shipment once every 2 or 3 months. I've been honest to the company that I love the product but cannot afford. They have given me their promo called DAD or Dollar A day for only $29.99. I aggressively grab the offer, now I am enrolled in their Monthly subscription with the big discount plus they also sent a free gift. Really like the products, perfect combination for the skin. Love it!

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Chantalie
US
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Aug 30, 2019 9:26 pm EDT

I signed up for the trial promotion of the product, good thing they have this promo, so I can try first and see if it's gonna work for me. lucky me! It worked and I love it. It lifts my sagging skin in my face and in weeks I already seen the difference. The nice thing about this is I got to avail a discounted subscription. I highly recommend the product.

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Mrs. Pau
US
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Aug 27, 2019 9:44 pm EDT

Essence of argan is just the best skincare for me. If you will purchase their trial promo, make sure you read their terms and conditions. Im lucky enought i get to try their product because of their trial promo, now im getting their product monthly for only $29.99.

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K
5:55 pm EST

Essence of Argan essence of argan oil

Having seen a pop up advertisement on face book for Essence of Argan Oil endorsed by Lisa Wilkinson (and who I understand is heading the company?), ex Channel 9 Morning show and The Project, I responded to an advertisement for a "Free sample" of Argan Oil. The advertisement stated that all I had to do was pay for shipment.
I provided my credit card details... a little dubious as there is usually a catch however, on the website I could see nothing about a trial period, or any other clauses to the "free sample".

I received the product Monday 17 December... I was concerned as there was no documentation in the package to say that it was in fact a "free sample"

I tried it for a couple of days and found it to be very oily... it didn't absorb into my skin therefore I decided I wouldn't use it anymore. On 21 December I noticed that my master card had been debited for $143.02.

I immediately contacted Essence of Argan to be told that I had been supplied with a full size product and given a 14 day trial. I was told that an email had been sent to me advising me that I had been supplied the full product and I had 14 days to try it out or advise that I did not want it... I did not receive that email... I have searched my in box and also my trash and I did not receive the email. As a back up, I believe there should have been duplicate documentation in the parcel confirming that in fact I had been sent a full size product on a 14 day trial which is not what I had understood from the advertisement.

On the phone, I stated that I hadn't requested that and I did not want to purchase it. I was told that I would have to pay for the product to be send back and also pay a $9 odd fee for processing the credit.

I STRONGLY DISPLUTE THIS COST... IT IS BAD ENOUGH THAT I HAVE TO PAY FOR THE PRODUCT TO BE SENT BACK AS I UNDERSTOOD I WAS GETTING A SAMPLE ONLY FOR FREE!

I DO NOT AUTHORISE THE CANCELLATION/CREDIT PROCESSING CHARGE TO BE DEBITED TO MY MASTERCARD. IF THIS HAPPENS I WILL BE TAKING THIS MATTER FURTHER.

I SIGNED UP FOR A FREE SAMPLE ONLY. I DID NOT RECEIVE AN EMAIL STATING THAT I WAS BEING SENT A FULL SIZE PRODUCT ON A 14 DAY TRIAL. I DID NOT RECEIVE ANY DOCUMENTATION WITH THE PRODUCT STATING THAT IT WAS A 14 DAY TRIAL. I WAS NOT GIVEN A 14 DAY TRIAL. I RECEIVED THE PRODUCT ON 17 DECEMBER AND WAS CHARGED FOR IT ON 21 DECEMBER, 2018.

I BELIEVE THIS IS UNSCRUPULOUS, UNETHICAL AND UNPROFESSIONAL BUSINESS PRACTICE. I WILL TAKE THIS FURTHER IF I AM CHARGED A CREDIT PROCESSING FEE

Karen Hearnden

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Margaret Godfrey2
AU
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Jan 04, 2019 2:14 am EST

I agree 100% with Karen Hearnden's comments ... this exact situation happened to me and the company will take no responsibility or offer any refund as they say I agreed to this when I rang to arrange for the "free" sample + postage cost at my expense which I agreed to.

Margaret Godfrey

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funguli
US
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Jan 16, 2019 3:57 am EST

karen and Margaret, , this also happened to me and i just cannot believe how caniving these people are... i too was sucked in because it was a well know "public figure" standing behind this product etc etc and that it was a free bottle, all yo had to pay was the postage... i ordered the free bottle and paid the postage and as far as i was concerened, , that was suppose to be it but no, long story short they took money out of my bank account without my authorisation on 2 occasions...i am so fuious atm because i looked them up and rang and spoke to them but they refuse to refund my money because they insisted on it was a "trail" bottle and the terms and conditions say that i have agreed to a monthly ongoin subsciption etc etc... I am so careful when it comes to this type of thing BIG TIME, , because i NEVER want to subscibe and commit to anything thats not really important to me... these guys are SO GOOD, , because i, am the type of person, that WILL NOT enter my credit card number to purchase ANYTHING online unless i absolutely scrutinise every single detail i can find on their site... now i did order the sample bottle and clicked onto the next page, and im sure there must have been a "unsubscribe" there somewhere because that would be the ONLY condition i would have accepted for me to continue and complete the transaction...you know even if you do "unsubscribe" which im sure i did, they have just most probably mysteriously (on purpose) lost that part of the transaction, because i was billed! very very cunning, , and you know what, they think we dont have a leg to stand on but i can tell you one thing, , , REST ASSURED, , , i WILL be getting my money back and it will b a lesson they will not forget in a hurry and make them "hopefully" think twice but i doubt it...

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11:41 pm EST

Essence of Argan fraud & unauthorised payments

Further to my earlier email, as you fraudulently took 3 payments, detailed previously, I have been notified by my Bank that my account is overdrawn. This is to advise that if you do not return to my account the total payment of $435.13Aud by 5 pm, Monday 31 December 2018, I will instructt the Principal of my Law Firm to commence legal action for monies which were fraudulantly taken by you.
Angela Zuccon

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Update by Angela Zuccon
Dec 20, 2018 2:17 pm EST

You have taken unauthorised payments from my account as follows:-

- 2 December 2018 - $138.47 aud ($98.42 usd) / 4 December 2018 - $154.35 aud( $110.68 usd) / 18 December 2018 - $142.31 aud( $105.91 usd ).
I demand a full refund of the total taken of $435.13 Aud.

I have reported you to my Bank for Fraud & unauthorised Access to my account.

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6:10 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In mid November 2018 following an ad for a FREE trial sample of Argan oil, with just an 8 GB pounds for postage of the product, I asked to be sent it and gave my credit card details. The product arrived around mid December. I have now received my Credit card statement where I was charged the following: on 18 November = 9.21 euros (presumably the postage of...

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8:32 am EST

Essence of Argan essence of argan

Subscribed to a trial in Movemnet not realising that I was agreeing to a monthly subscription if I didn't return the product within 14 days. Now two payments of 100 euro each have been charged to my credit card, 1 in Nov, 2nd in Dec. In that time I have received one small sample bottle of Argan oil. I have since rang the number for IRELAND to cancel the subscription but not a chance of a refund. Argan oil products retail for a fraction of the cost I was charged.

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About Essence of Argan

Screenshot Essence of Argan
Essence of Argan is a premium skincare brand that offers a range of natural and organic products made from the purest form of Argan oil. The company is committed to providing high-quality skincare solutions that are safe, effective, and environmentally friendly.

Argan oil is a rare and precious oil that is extracted from the kernels of the Argan tree, which is native to Morocco. It is rich in antioxidants, essential fatty acids, and other nutrients that are essential for healthy skin and hair. Essence of Argan uses only the purest form of Argan oil, which is cold-pressed and unrefined to ensure that all the beneficial properties of the oil are preserved.

The range of products offered by Essence of Argan includes facial oils, body oils, hair oils, and other skincare products that are designed to nourish, hydrate, and protect the skin. The products are free from harmful chemicals, parabens, and synthetic fragrances, making them safe for all skin types.

One of the unique features of Essence of Argan is that the company is committed to sustainability and ethical sourcing. The Argan oil used in their products is sourced from women's cooperatives in Morocco, which helps to support the local economy and empower women in the region.

Overall, Essence of Argan is a brand that offers high-quality skincare solutions that are safe, effective, and environmentally friendly. With a commitment to sustainability and ethical sourcing, this brand is a great choice for anyone who wants to take care of their skin while also supporting a good cause.

Overview of Essence of Argan complaint handling

Essence of Argan reviews first appeared on Complaints Board on Mar 29, 2012. The latest review I would like a refund was posted on Oct 26, 2023. The latest complaint CaviArgan free trial from essenceofargan.com and theradiantme.com respectively. was resolved on Oct 09, 2023. Essence of Argan has an average consumer rating of 2 stars from 124 reviews. Essence of Argan has resolved 24 complaints.
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  1. Essence of Argan Contacts

  2. Essence of Argan phone numbers
    1800 058 430
    1800 058 430
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    Australia
    +1 (305) 859-4493
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    United States & Canada
    +44 190 567 7511
    +44 190 567 7511
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    United Kingdom
    +353 768 886 553
    +353 768 886 553
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    Ireland
    +61 287 763 353
    +61 287 763 353
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    Australia
    +64 98 864 904
    +64 98 864 904
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    New Zealand
    +32 25 885 570
    +32 25 885 570
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    Belgium
    More phone numbers
  3. Essence of Argan emails
  4. Essence of Argan address
    6741 W. Sunrise Blvd, Bay № 5, Plantation, Florida, 33313, United States
  5. Essence of Argan social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 18, 2024
  7. View all Essence of Argan contacts
Essence of Argan Category
Essence of Argan is ranked 95 among 117 companies in the Skincare category

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