Etihad Airways
Reviews and Complaints

Dear Etihad
I have arrived at etihad counter 50 minutes before the flight departure and i was told that we have closed the system. I requested to ask one more time but they refused and when i conntinued to request they started miss behaving and said shutup to me. He was not providing me his name but continued to stand on his attitude.
I told your staff that i will not move until i meet your manager. He was told by his colleague to leave and he disappeared from the scene. The other lady asked me to provide my passport to book for the next flight so i can fly after 7 hours. I completed the formalities at etihad countrr and they sent me to second floor for re scheduling for the next flight. When i arrived there he told me that your ticket was cancelled. I told him that on the counter the lady had completed all the necessary measure and then she sent me to your desk.
He said that you arrived me late but i font know that in 5 minutes i was there, they were not cooperating.
I purchased airblue ticket for next morning and have to weight 10 hours .
If you want to take action againstt that person who was setting at etihad counter i can provide his photo. If he is not an etihad staff then you can tell me and i will report to civil aviation in islamabad airport.
What i have lost is AEzd 1100 and 10 hours plus i got shout and one shutup .

Regards

Mujeeb

[protected]@gmail.com

When crew cabin came with meal it must be one of two meat or checken and when it came to me there was only meat and have no choice take it or leave it a meal I already pay for it how can this happened and not only for me
Second issue is that the airplane have no any kind of entertainment so do I have to bring my movies or music with me how come
Therd issue this kind of chairs can be use in a public bus not comfort at all all this issues make me sur that u only care about collecting money with out caring for custemers on the other hand the same lines can be served by another air lines and perfectly make me happy
My name hany sallam
Flyight noEY656 seat no 16C
Hope to hear or receive ur feed back as soon as possible

Hi My Name is Rakesh Soni(Boking reference number -XJLKLA)

I travelled with Etihad on 19th Sep 2019 from Ahmedabad to Abu Dhabi and Abu Dhabi to Manchester.

I want to compliant about mishandling of my luggage bags.

My bags are damaged badly, the wheels from my bags are broken.. Two wheels of my bag have been broken during this flight journey. This bag was totally new as I had purchased it before my journey to India. This bag was also totally ok when I was traveling back to UK on 19th Sep 2019.

I am highly disappointed with this kind of service from such well-known airline. I had to drag this 23 KG bag on two wheels. My back is still in pain just because of this damage to my bag. I have to faced nightmare as two wheels broken due to mishandling of my bag. Even Handle have been broken also.

I would like to send photos of my broken bag to explain you guys my situation that I had to face due this damage.

I would really expect investigation in this matter. I am really disappointed by Etihad's service and would refrain from travelling again.

Me and my husband have visited the branch office in Kuwait on Thursday 19th of September 2019 with an official letter from the Directorate general of civil aviation for a discount. The employee took my phone number and said she would call us on the coming Sunday. Now, of course I had no way whatsoever to reach the office by phone. Today, Wednesday 25th of September... I have revisited the office where I was received with the worst attitude from the only employee available. We asked about the letter we left at the office and right away she said it was rejected. We asked about the reason, and she replied said that the dates you chose had no seats available. The fact is we hadn't set a date nor does the letter have a date of travel on it. When we confronted her (the employee) with this fact she said ok, give me the date and I, ll get back to you. She barely made eye contact with us and was looking at her screen and speaking to us in an arrogant attitude. We went along with it. But since we tried calling before we asked for direct phone number to the office where we can reach it which she replied to with "you can't". This has been the worst encounter with a customer service employee I have ever had. This immediately lead us to think of booking with another airline. Your employees should know better.

My travel from from HYD-DTW on 09/12/2019 at Chicago Airport.
My reservation reference code FNQPAT

Landed at Chicago Airport on 09/12 (Thu) at 4:00 p.m.
My 6:20 p.m. flight from Chicago (ORD) -Detroit (DTW) got cancelled after long flight from HYD-Abhudabi-Chicago (20 + hrs of flight). I was able to get confirmed seat on next flight on next day 09/13 (Fri) around 12:00 p.m.

When I requested for Etihad Airlines to provide Hotel accomodation and Food coupons I was denied saying that Etihad is not responsible as we don't operate from Chicago -DTW. How can Etihad deny when the flight was booked considering Etihad airways and while Etihad airways website shows the itinerary from HYD-DTW.
Also the reservation was done considering Etihad airways.

It does'nt make sense of good customer support. As they need to take complete responsibility. If they don't want to own from DTW-Chicago as it is operated by separate airlines. They should not sell tickets for that location.

It is very disappointing to leave the passenger stranded at Airport for 21hrs. I need to be compensated appropriately.

Regards
Navin Gundlur

Hello Sir, Myself Farooq Yousaf From Pakistan. I am frequent passenger of Eithad Airways Since many years. This Time while I was traveling to London from Pakistan, my Q-Miles From Abu-Dhabi to London on 27th of August have not been added in my account. Please add them or guide me accordingly. I am also attaching my Boarding pass.
Thank You.
Farooq Yousaf.

Dear Sirs,
my name is Dieter Robert Stump, I am a long-term Etihad customer and have chosen to fly Etihad on very frequent occasion. If not for the occasional use of the loyalty card, I would hold at least gold standard by now.

On 13 September 2019 I had accompanied my fiancée Karyani to the Frankfurt / Main International (FRA) airport, to board her flight to Jakarta (via Abu Dhabi). Truth be told, the passenger Karyani exceeded her luggage allowance by 9.5 kg. Based on previous experiences where I had flown by utilizing less than half of my allowance, I politely asked the counter staff, to subtract a small tolerance amount at her discretion. She immediately turned extremely unfriendly and obviously intent to demonstrate who is in charge. Every one of her subsequent statements was snappy, and she even overcharged us for the excess baggage by rounding up. Her entire behavior was just hostile.

Adding insult to the incident, Ms. Karyani learned on the follow-on flight Abu Dhabi - Jakarta, that her seat neighbor - a Lombok/Indonesia native- checked in 12 kg of excess baggage, without being charged a dime. If I combine this data point with previous observations, it appears that many of your staff (and this is a consistent observation across multiple geographic locations) give Emirati nationals or people of Muslim faith preferential treatment.
I am not playing the discrimination card lightly, but the consistency in data points is overwhelming. I can cite numerous other incidents, affecting fellow passengers. It is well understood, that you have clear rules, terms and conditions in place - however they are certainly not applied in a consistent manner to all passengers equally.

I expect your proposal for reconciling the obvious disadvantage at which I was placed, and the discrimination to which I was obviously subjected in this case.

Thank you, and Best Regards,
Dieter Robert Stump

I would like to advise the travelling public that Etihad is the most non-compassionate airline that I have ever experienced in all my years of travelling a wide variety of airlines. They are holding my 16, 000.00 AUD for 2 business class tickets that I bought a year ago to take my elderly mother on a trip from Sydney to Ireland which was her the last wish she had on her bucket list. Unfortunately and unforeseen my mother became ill with pheumonia and was not fit to travel. Medical documentation was submitted to Etihad confirming of my mothers inability to undertake long distance travel.
After many approaches to Etihad requesting a refund, or, approval for a change in name of my mothers ticket to another family members name, or alternatively, just a credit for future travel, all requests have been denied with a straight, no, no, and no to each consideration.
I would be interested to know what their "unfit to travel" policy is, and what their reaction would be if I attempted to take my mother on their flight to Dublin in her current health state. My mother is now dying with only limited time to live and Etihad's attitude, inflexible consideration, heartlessness and unfair and unreasonableness has left a sour taste and memory for my mother. Her last wish now is for me to take on Etihad due to their cold hearted, greedy and distasteful customer service.
Etihad - you have caused my mother great stress and undue anxiety re this non-compassionate approach to customer service in her dying days ... I hope your'e pleased for the dis-satisfaction you have provided! Shame on you Etihad Airline.

We travelled from Athens to Abu Dhabi on Sunday 28.6.15.
The staff at Athens Airport apparently found the we had 84 kg extra luggage. We left that morning from airport at Rhodes and there was no issue with the luggage. NO EXCESS.
We were made to pay 6900euros or no go on the flight. We have approached the airline directly numerous times and always get a generic response. They are not willing to even try and get the story right. I think that they should listen to their customers and their complaints and treat the customer with respect. I would like a refund in any form.

Hello, I would like to inform that the departure check in line is so chaotic and there is no one to direct anyone. There is no clear distinction between the check in line and the drop off line. We wasted more than half an hour standing in the line at the back and later realized the check in line was in front. There was also an airport uniformed female staff who came by. But when I tried to ask her, she was so abrupt and said she is not from Etihad. I am sad to see such bad service and in Canada. Kindly rectify these errors since this is the most important to have customer satisfaction.

So I'm a very strict vegetarian I've never eaten meat in my life and been brought up a vegetarian! On my flight home from Brisbane on Monday I was given chicken and when I questioned if my food was vegetarian the attendant told me that it was in fact a vegetarian meal! I then had a bite and another vegetarian on the flight asked a different attendant the same question who then took away their meal and I then said this is the same for me I was worried too! She came back and it was in fact a chicken wrap! I'm very upset about this as you can understand the information given to me was incorrect!

I'm flying back KL from Amsterdam on September 21st 2019, connecting Abu Dhabi via Etihad Airlines. I'm landed in KLIA first thing I notice when get my luggage is the major damage on the wheel and very severe dent on my luggage even though I've fully wrapped my luggage using luggage cover clothes. I want Etihad Airlines to take full responsibilities on this matter and the best part is the luggage that I'm using is brand new Barry Smith and I'm very disappointing that this Not taking care of properly and this Airlines are one of the best / well known in the world, I hope Etihad acknowledge and response to this if not I will uses other alternative via social media twitter etc. So that other people will be more aware and chose the right airlines to travel with. I'm trying not to make fuss of it but my brand new luggage couldn't even roll the wheel it's totally damaged. Please team Etihad do something about this. Flight details EY418
TQ

Was assured multiple times that I would make my connecting flight and when I asked the steward what if I didn't he continued to state that I would and did not answer my question of what if. Turns out I missed my connecting flight and after already travelling for 3 days I then had to sit at the airport for another 7 hours before I could get another flight. I would like to be compensated for the costs I then had to encounter at the airport such as food. If I had of made my original flight I would not have incurred the extra costs. The crew didn't even try to contact the connecting airline to ask them to hold the flight. I am very upset as I have already been travelling for 3 days and am very very sick.

I had traveled on Aug 27 from NY and bit for neighborhood free seats and my bid was accepted, Since I was bit paranoid I called the contact center and they said if the seat is occupied they will refund the money. On the day of travel someone was in the seat I asked the Air hostess they said they I will have to contact them once I land. I called them they said they have to email duty manager and after 4 calls no resolution yet. I was asked to submit a feedback on their website and that is broken it will not allow you to submit I tried all the options it didnt work. All I need is I paid for a service and I was not provided the service and I need my refund.

I am frequent flyer of Etihad Airways. I've been trusting this airline as it has a good service, etc. However, this time, Etihad Airways disappoint me really badly. I had a transit in Abu Dhabi for more or less 7hrs, and once I arrived in Jakarta for my Grandmother's funeral, my luggage was left behind in Abu Dhabi. I had to immediately buy my new clothings, pajamas, shower-kit and stayed awake till midnight for my luggage to be sent to the hotel. Despite of the long-haul flight & all the energy I've put due to this mistake by Etihad Airways, they didn't give me any compensation or even a ‘sorry'.
Now, I'm about to fly with Etihad Airways again from Jakarta to Dublin. Hopefully all the money & trust that I've put into Etihad Airways doesn't turn up like what it did last time. As I need to use my luggage to travel to other city for my Psychiatry Rotation on the same day. Finger-crossed!

Hello Team, I traveled from Delhi to Paris on 20th September via a connecting flight from Abu Dhabi. When I received my bag in Paris it was badly broken from one side. I had to buy a new bag to continue my journey. I am adding the photos of my travel and broken bag. Please help to get reimbursement of my bag cost. Thanks in advance for your immediate attention and actions.
Regards
Kailash Kumar

I used my miles to purchase wireless charger as gift for my husband. After waiting 10 days, product arrived and DOES NOT WORK.

MADE first call to customer service on 14 sept and spoke to manager named Vladimir ( think he is in Philippines ). He promised call back within 24-48 hours. No call. Then spoke to another manager. Did not deliver promise. Then spoke to another lady manager - she did not call me back either. Agents and managers customer service made me feel like an idiot. I am being mucked around and I don't appreciate this. I just want a direction to what to do. I want my miles back and I don't want anything to do with etihad anymore. Disgusting service and made me feel like [censored]

I traveled from Abu Dhabi to Lahore on Sept 16, 2019 via Etihad flight 241.[Copy of Boarding Pass attached].
At the boarding gate # 48, I had the shock of my life when I encountered an extremely rude, ill-mannered, uncourteous, impatient lady wearing Etihad uniform. From her conduct, I immediately concluded she was recruited in the airline on grounds other than merit. I interviewed and hired so many people during my professional life. To my assessment, she was completely unfit to work for a prestigious airline, to say the least.
The flight EY241 was scheduled to depart at 23:00 Abu Dhabi time. Two Etihad girls arrived at the boarding gate/counter about 30-35 minutes before the boarding time. The girl who handled the Economy Class row had relatively dark complexion whereas the other one handling Business Class had very fair complexion and elliptical face.
I approach the fair-complexioned girl at the boarding counter as soon as she arrived just to show her my two luggage tags [copies below] with a request to check the transfer of my luggage to EY 241.
Without even listening to me she asked me to wait. I reminded her couple of times that my problem was time sensitive and she must listen to me but she did not pay any attention. Finally, when she attended to my problem she realized, I was right when I pointed out the urgency of the matter. She also realized it was too late to check the status of my luggage and request for its transfer to EY241. But she was never ashamed or sorry for her conduct.
Due to irresponsible conduct of that lady at the Etihad boarding counter I did not receive my luggage on arrival in Lahore. I had to wait and finally lodge a report. Go through mental agony for two days My luggage arrived on Sept 19, 2019.
All the above inconvenience caused to me could have been easily avoided if the lady at the boarding counter had proper attitude and listened to me and taken the action at the relevant time. The airlines are competing to make the passenger's convenience as their top priority. However the massive tension both physical and mental caused to me on account of bad work attitude of the lady at the boarding counter did not matter to her at all. Can someone from Etihad explain ?

Flight reference [protected] Flight number PNRSXLHX

THE trip was a absolute disaster my wife has disabilities and these were totally ignored by the airline although assistance was pre booked months before the flight and was noted by the airline even to the point of not being able to book in until arrival at the airport desk. There was no wheel chair assistance from the point of departure to the point of arrival, at Manchester I had to carry my wife to the airplane as the final announcement for boarding was given and still no assistance available so without my actions we would of missed the flight same through out no assistance available a absolute disgrace Seating because of my wife's disabilities she required a aisle seat which on the second leg of the journey she was given a inside seat which was totally unacceptable and ignored her disabilities and her rights as a disabled person .

This airline is absolutely the worst for disabled customers and totally ignored my wife's needs .I spent the two weeks in Hong Kong on the phone to try and rectify the situation for the journey home also filled in feed back forms and was promised a reply also call backs were promised which were lies as I never received any.Unless your consistently on the phone you will not get anywhere you have to keep trying

Never again would we fly with this airline

Terence Owens a very disappointed customer

I booked my parents flight: Booking number : HGRLAB through CheapOAir: from Mumbai to Toronto via Abu-Dhabi
1) My parents passport does not have Surname but in given names have 2 names which they use as first and middle/last name
2) While booking I used first name and last name from given name as its mandatory.
3) On August 4th I paid extra money ~1060 CAD for extra leg space for my parents
4) On 20th September while check-in I called Etihad to confirm if the names are as per passport as surname is empty. They told me to file a request via CheapoAir for name change, 6 hours before the flight. I asked them 2 times, that I paid 1060$ extra for the seat, that won't be effected if the name change happens by offloading the tickets
5) CheapoAir tried to change names (add FNU as first name and last name as given name) but Ethihad did not change it, on the other hand they changed my parents seat number and moved to it less leg space.
6) My parents are tall and old, thus I paid 1060$ CAD to get extra leg space for 18 hour journey
7) while talking to customer care for refund, they told me they cannot guarantee as the tickets were offloaded. I reminded them that later that day they told me that my seats won't be changed if I request for name change and offload the tickets
7) At the end of the day, name change did not happen, my parents got tickets without name change and less leg space and they declined to refund me for the extra money I paid for the leg space seats.

I have never had such worse experience with any customer service agent, where one customer service agent tells something else while the other completely different and declines to refund the amount. Very unsatisfied with Etihad, trying to find out more channels to file formal complain about such service and not refunding the money for the service they charged and never provided.