Expedia
Reviews and Complaints

3/3/22 I reached out to Expedia to see about getting a flight transferred from an employee to my name. This employee wasn't comfortable flying yet due to COVID. After nearly 90 minutes, I was told I would receive a call back at 9AM 3/4/22 and they gave me a case# to reference.

3/4/22 I didn't receive a call, so I decided to call. After spending nearly an hour trying to accomplish this, I thought we were just about there and last thing they needed was approval from the person who booked the ticket. That person was sitting right next to me, but before he could say anything we were put on hold. After another 5 minutes on hold, someone new was on the line. And from that put we were basically starting over. This new rep. was very unhelpful, so I told her I would just try back.

I kept getting "disconnected" so I have to call back multiple times. Expedia did call me back once, but it rang just 1 x and then they hung up. So I called right back and got a different rep. so I had to start all over. This new rep. told me I was unable to transfer ticket from one person to another.

This left me very frustrated as I had been told by 3 employees of Expedia that this could be done and on 2 of the calls we got as far as giving the new flight information, but before it was finalized I was "disconnected" again.

We left it that upper management was going to give me call in the next 24-72 hours.

In the fall of 2019, I booked a delta flight under the Expedia itinerary number of [protected]. It was canceled on June 25, 2020, due to COVID. I was given by Expedia Delta flight credit I could use through 2022. March 2021, I used some credits to go to Hawaii in September 2021. At the time of the booking to Hawaii, I was told that I could redeem the remaining credit by March 2022.

I have called a couple of toll-free Expedia numbers but was unsuccessful. The recording needed an itinerary number. Typing in the above number the system couldn't find it and I was given no option to speak to a live agent.

I am due about $700 in Delta credit. Yet since the system doesn't recognize the itinerary number from 2019 and I can't speak to anyone, this is very poor service on the part of Expedia. I feel this company is obligated to give me a response.

My name is Kay L. long and contact numbers are [protected] or cell of [protected]. My email is [protected]@gmail.com

Expedia e-mailed me an itinerary#[protected] for my wife and I to MYR to CVG and back starting 10/4/22.

My American Express card was used.

I just received my AX statement and noticed I was billed for eight tickets and none of the ticket numbers are the ones that are listed on the itinerary

Do you want me to send copies of the itinerary and also copies of my AX statement?

Good morning, my name is elie hammou, I have booked a flight in december going to europe through expedia I also paid for an insurance for this I was traveling with swiss air, unfortunately I had covid 19 and I had to cancel the trip now for the past week I am trying to used my credit to go to paris, I have been calling expedia and after an two hours the operator told me then swiss air have no flight leaving new-york to paris even with one stop I have called swiss air for help with this matter unfortunately they can do anything because I have bought the tickets with expedia and this case I have to deal expedia

Now the facts are

Expedia toke my money not swims air

Expedia cannot book me a flight

So if expedia can not deliver what I paid for I like to get a refund

I have no objection being book with and other air line

Also I have requested to talk to a supervisor who's was suppose to call last night? I am still waiting

I made a reservation in a Hotel named "Casa Dinis" in Portobelo, Panama on 02/23/2022 for 2 nights.

After receiving the confirmation from Expedia they provided me the Hotel phone number and I called to make arrangements. After calling the number several times I notice the number was disconnected. I was skeptical about it and decided to google search the place. My search showed a different phone number and I immediately called. The owner of the place named Rui Dinis answer the phone and told me he never listed in Expedia.. He told me someone listed his hotel and is stealing money from several clients as the did in my case.

After speaking to the owner I cancelled the reservation... Basically Expedia says the cancellation policy does allow refund and I lost $200 I have paid thru Expedia.

Conclusion:

- EXPEDIA MADE AN ERROR LISTING A HOTEL WITHOUT CHECKING.

- Expedia doesn't take responsibility for it. They are trying to make the fraudster who listed the hotel to pay me back. Off course they will never find this criminal.

- I am Expedia's client for over 10 years and that's how I've been treated.

- Expedia should take responsibility for the error and pay me back.

I was booked on flight via copa airlines from rica to orlando, FL, with a stop over in panama, and from Florida Alaska airlines was supposed to take care of my last leg to my final destination, Seattle. however, the layover between landing in panama at (supposedly) 10:56 and the connecting flight to florida leaving at 11:46 was extremely tight. If there had been no delays, maybe I couldve made it. However, our flight landed at 11:18 (22 minutes past due), which gave me approximately 7 minutes to disembark and get to my gate before it closed. Our flight landed in terminal 2, a 10-15 walk from my connecting flight's gate, in terminal 2. while I ran as fast as I could, I arrived at the gate at 11:35, which was ONE minute before the gate supposedly was supposed to close. They did not let me embark on the plane regardless. I now of course cannot make my 4pm flight from florida to seattle, thus I am essentially stranded in panama. I had to call copa after speaking to expedia with no avail, and all they could do for me was book me on a night flight from panama to florida, where I will have to stay overnight at an airport hotel, which they will NOT compensate me for. Additionally, the change in flight cost me $688. I am now out over $900 because of a terribly laid out itinerary and a flight delay. It is absurd to me that I would not be compensated for AT LEAST these costs I have incurred, if not in addition to the extra 24 hours of travel time I now must endure due to expedia's disorganization.

On May 23, 2020 I purchased a flight ticket via Expedia. Flight was canceled due to the pandemic. I have requested both Expedia and Avianca for information about credit/refund. Never heard back from both. Now that I'm ready to travel again (even still in a pandemic), I tried to contact Expedia again and learn that there was a credit in my name that expired on December 31, 2021. I NEVER received any email or communication from Expedia about the credit, I had no idea I had it. Now they say it has expired and I lost $785.85 in a flight they canceled and didn't let me know I had a refund. They let me know via email, text message and phone call that my flight was canceled, but they never sent me any email, any text and didn't call me about the credit. That's shady. I'm very frustrated on how they just kept my money.

I booked an hotel and I was not informed that they would charge me 50% at the moment of booking. They did, without my knowledge or authorization and I ended up paying more taxes beause of this card payment, while I wanted to pay there to avoid this.

They don't have any possibility of presenting a formal claim, except for talking with bad customer service at the telephone.

The hotel manager said that that information was provided by him to Hotels and he sent me the print screens with that information on his system. Unfortunatelly, that information never appeared to me, nor before the reservation, nor after.

I went to Las Vegas last October. Our flight was delayed and so we called the car rental company, Dollar, to ask if we would still be able to pick up our car that night. They said someone would watch our flight and wait for us. We got to the car rental location and there was nobody there, and were told to go to Hertz which was the brother company and rent from them. The guy working at Hertz said Dollar would refund our money. We are now being charged for both car rentals, and even though I have called several times, they refuse to do anything about it. Expedia is charging me and refuses to help mediate. I will never use them again to book anything.

2 round trip flights from LAX to SJD were booked through Expedia, purchase date was November 9, 2021. Leaving LAX on February 17, 2022, departing at 4:20 PM. Return flight from SJD February 22, 2022. At the time of booking we purchased flight insurance at a cost of $69.20 for each of the 2 tickets.

We arrived at the airport 4 hours early only to find that our international flight left 8 hours earlier. We were never notified of a time change for the initial flight. Expedia was absolutely no help when we called them from the airport other than an offer to 'expedite' our help inquiry in the following 24-48 hours. This was not at all helpful at the time and we never received a call back.

We already had other parts of our trip booked, including prepaid excursions, car park, and time off work. In order to continue with our plans we had to book another flight for the following day which cost us an additional $135.96 that we believe Expedia should reimburse us for, in addition to the cost of the hotel, $207.09 we had to book in order to make our new flight the following morning on February 18, 2022.

The return flight booked through Expedia from SJD to LAX on February 22, 2022 needed to be cancelled because to the date change for our departure. Those tickets totally $300.62 only being offered as a credit with American Airlines that expires in November 2022 which we will not able to use. Since we paid for the flight insurance, we expect the cost of the tickets should be refunded to us.

I did my reservation online through Expedia for a car for one day and had to cancel a couple days later. They canceled my reservation and they wanted to know why I was canceling and I explained my situation which is none of their business and they said they understand and I would get my refund which was 20.00 for collision and 42.00 for my rental well a few days later I received the 20 dollar collision refund but no car rental refund so I waited over 2 weeks and still nothing so I call back back and I'M waiting a half hour on hold to talk to some one to see where my 42.00 is and now they tell me it's being processed and the amount is only 5.00 dollars. It says right in there in ad if you cancel before pick up you receive 100 pct refund and they lied because I had canceled a week before my trip and they said I was all set and to wait about 10 days for the car rental refund for 42.00. They are ripping off the people and getting away with it and this needs to stop. Hopefully there is a class action lawsuit filed against them.

I am absolutely disgusted with the customer service I have received with EXPEDIA.CA . From the ridiculous wait times as well as the time zone differences. No resolutions ever. I have been waiting over 2 years for a refund of $7000.00 CD. They never have any answers. Fast at taking your money they definitely understand how to do that but zero clue in dealing with refunds. Huge language barriers. Managers never call back. They get a -10 rating from me overall service is deplorable.

First, I need to explain that my Hotmail account had been hacked and I am changing everything to Gmail.

I needed to cancel a hotel booking. No problem. I then informed the rep that my email address was changed and to please change it. She said ok and claimed to end me the written confirmation. Never received it.

Spoke with another rep who read to me the email address, which was incorrect. Said he changed it and sent an email. Never received it.

Tried to 'chat' online. Not helpful.

Finally spoke with a rep, Rene, who was very understanding and helpful and she was able to correct the email address and send the confirmation.

I have been a loyal member of Expedia and have always told my friends about you.

However, this is the first time I have not been completely satisfied and at one point I thought I would use one of your competitors.

I will use you again in the future but if this low competency of customer service reps. continues, I will take my business somewhere else.

Thank you,

Judith Berland

judi. [protected]@gmail.com

Went online to see if I could call someone to talk about the rental but always got the automated person. Did no help. I don't have the stuff she need but I have the other things like I got the email, the password and everything else but she did not go a good job at transferring me to a human. A human. She would justly end the call every time. This need to get fix because why would you call this company a good and communitive company of your customer service is [censored] where I can't get what I ask for helps.

1. We had made a car rental booking with Expedia for our trip to Tasmania between 20/12/2021 and 05/01/2021 (see the attached "Original Booking")

2. We live in Western Australia and as a result of border closure due to Covid-19 had to return home, and return the rental car already on the 25th of December (see the attached "Proof of early return").

3. We have been trying to contact Expedia via phone and email (see multiple email samples "Emails sent to Expedia...")

4. While all accommodation and other activity bookings were promptly refunded by another operator (booking.com) Expedia has been ignoring our communications since December last year.

I booked, through Expedia, an overnight stay in New York City due to the fact I will be flying in late into JFK Airport. here were no flights leaving that late to my destination, thus, I decided to stay overnight at a hotel. One of my concerns was transportation to and from the airport to the hotel. In Expedia's filters, they have "Free airport shuttle", thus to and from the airport. After booking, I learned that this is not the case and I am responsible for my own transportation. Therefore, Expedia mislead me into buying an hotel space for one night by misleading the claims.

EXPEDIA charged me excessive service fees/taxes. I would like the service fees/taxes to be billed to a separate card. I have been calling and calling and emailing for days. No one is correcting the error.

Impossible to get through on phone, I tried all day. Flights charged on my credit card $1,429. I have a reference no. But no itinerary, nos. Ottawa to Penticton march.4 and Vancouver to Ottawa April 2. Sue Horvath and Charles Robb

You emailed us that one of our flights is changed and no good. My mother is 89 yrs old and it's our last visit. Reference nos. [protected]

[protected]

we need an immediate response

Two years ago we booked a return flight from LAX to LHR for June 4, 2020 - cost $ 4252 - 2 travellers. Itinerary # [protected]

Was notified by Expedia two weeks before the flight, in May 2020 that Virgin Atlantic cancelled this flight due to pandemic - and that we could get a refund or a credit. We understood the situation. Europe was closed to all travel.

We chose the credit as this is still a trip we plan to take and have saved a long time in order to actually make it happen. Even though this leaves the money with Expedia for all this time, and now all I want is to rebook this flight. But after at least 5 phone calls and countless hours I have gotten nowhere. Please see Case # [protected] - the agents was very pleasant, but after more than two hours could not rebook this flight for us.

We only chose the credit after the virtual chat agent indicated that we could rebook using this credit up to Sept 30, 2022. We have a copy of that chat with Expedia dated May 14,2020, where we spoke to an agent called Carlos at 3:57 until approx 4:23. But of course there is nowhere to send that evidence to Expedia. See below - I attached it here.

This chat is definitely recorded and Expedia can check the call logs to see exactly what was explained to us. Carlos even gave us a reference number to use when time comes to rebook the flight.

That reference # is E-[protected] - all we are asking is that Expedia honor what they told us two years ago.

My last call on this occurred on Feb 18th from 10:30 to noon (the time of this writing) where I was told that their 'Escalation Team' is working on this - but I asked when I might hear from them and who to contact if I do not hear and the agent couldn't answer these questions. I asked him to please check to see when I might hear and what to do if I do not hear in time for this flight to occur. I am still on hold waiting to hopefully hear this answer. This call has a new Case # [protected].

NEVER, EVER PURCHASE THE INSURANCE! It is very limited on what it covers. My dog began having cluster grand mal seizures and I was unable to find a sitter to care for her since it required hospitalization and medication multiple times a day. The insurance does not consider this a reason to cancel! What is a person supposed to do? KILL the dog?