Expedia
Reviews and Complaints

I purchased an international ticket to Accra Ghana through Expedia for Mar 2020 right before the shutdowns due to COVID-19. The ticket was issued for Ethiopian Airlines. The flights were cancelled and I was issued a credit to use by Dec 31, 2021. I have not been able to travel due to vaccination status and other personal reasons. In August 2021 I reached out to Expedia to see if I could either extend my ticket last Dec 31, 21 or be issued a refund. I was told that I was unable to extend my ticket however I was eligible for a refund which would take 6-8 week. Since August to date I have been calling Expedia regarding my refund status and was told that they sent the request to the airlines to issue the refund and how I have to contact the airline for the refund. I contact Ethiopian airlines SEVERAL TIMES who advised that Since I purchased my ticket from Expedia, that's who would issue my refund. Makes sense to me that since I purchased through Expedia, Expedia should issues the refund. I have been calling back and forth to both Ethiopian airlines and Expedia and both are not resolving this issue. As of date 12/19/21, I am still waiting on my refund to be issued. The lack of responsibility from Expedia is very frustrating as I have been purchasing from Expedia continuously for 15 plus years. I need to know when my refund will be issued OR if that is a problem, please extend my ticket into 2022 year.

I made a reservation two months ago for a room at the Penny Farthing B&B in St. Augustine, Florida. I paid in full for the two night reservation. When I arrived yesterday at the Penny Farthing I was told no room was available and that the Penny Farthing had no record of our reservation through Expedia. We were fortunate to find a different hotel room at a Best Western on a very popular night in St. Augustine. Then Expedia has given us a very hard time about refunding our $400 plus. And we had bought the "protection plan". Expedia's customer service has been TERRIBLE. Just the worst.

I purchased two international tickets to South Korea through Expedia right before COVID-19. The tickets issued were for Asiana Airlines. All flights were cancelled and the tickets were on credit up to November of 2022. We have been waiting for the quarantine to lift but it doesn't seem like it will lift soon for any type of tourism. I called Expedia to get a refund on this flight but they instructed me to all Asiana. I called Asiana and they told me that I must request my refund with Expedia. I have been calling back and forth to both Asiana and Expedia and both are not resolving this issue. I am requesting a refund for two air tickets I purchased back in 2019 for travel in April of 2020. Based on my research it seems only right that I should get my refund back from Expedia since I purchased through Expedia. They are being irresponsible passing the responsibility to Asiana when clearly they know the procedure to request the refund from Expedia to Asiana.

Itinerary [protected], Rosemary Ann Dutson-Sater, dates of trip: October 16 - 23. Cabo San Lucas. I booked and prepaid for a room for 2. Due to a last-minute emergency, the second person was unable to make the trip. I used the room by myself. I paid $2, 200 for double occupancy, I should have gotten a refund of $1, 100 for the unused second person (I know this because I also booked a second room for one other person and only paid $1, 100. I am NOT having any luck getting ahold of someone at Expedia that will help me with that refund.

In 2020 I bought a Vacation package from Expedia itinerary [protected]
I bought the insurance. The trip was cancelled by both the airline and the resort due to Covid. I received the resort refund in a Timely manner but kept getting excuses on the Air refund. on 11/24 I received an email saying i had to book in the next 6 weeks and travel by June 2022. Today I was told to contact the airline and the insurance company. I believe this is Fraud I bought the insurance for the whole trip the whole was cancelled not by me but by resort and airline and should be refunded for the whole trip.

on Oct.28 of this year i contacted Expedia online to reserve a rental car in San Diego for our upcoming trip. I made the reservation with Nu car rental and paid by credit card. Approximately 30 minutes later i received a voicemail message from Nu car saying the reservation could not be honored and that i would receive a refund. Since then i have repeatedly tried contacting both Nu car and expedia. Each time I'm told a refund is on the way, but so far i have received no contact and no refund. I would like to know how this is possible. I did not cancel my reservation - Nu car did so. What must i do next? thank you.
james lewis
Expedia acct. # [protected]
conf. # 6540082738nu

Con merchants book a flight that was confirmed.
After I paid sent me an Email saying the ticket was unconfirmed and send me this.

Dear PETER,
RE: Itinerary Number: [protected]
Booking ID: PDHCOH

We have attempted to contact you, on phone number listed in your user profile that you provided, when you made your booking. To inform, that we are unable to issue ticket due to some airline error. So in this case you need to create new booking from the airline website, so that we can issue tickets.
Please contact us at +[protected] from outside the UK. We are available from 8:00 A.M. to 8:30 P.M., 7 days a week.
Please do not reply to this e-mail as this mailbox is not monitored.
Thank you for choosing Expedia!
Yours sincerely,
The Expedia Travel Team

Now having problems getting my money refunded.
Just giving me the run around after being I would receive it by today
Used them for 25 years never again
Now saying they will look into.
Have to find out the status's they say
More run around just.
Then told my he charges would drop of my account and I could phone the bank.
I did phone
More Lies
After that then told me they sent a refund on the first of December. No refund more Lies.

Then they told me this.
The charge that you're seeing on your account is just pending charges. Hence, these pending charges will automatically drop off on your account. You may call your card issuer to check the removal status of this charge.
I did check with bank more lies.

Then saying this.

We apologize for any inconvenience this may have caused you. ^JFThe refund request was already sent last Dec 1, 2021, 9:42 AM. You will receive an update via email within 10-days. Our apologies for any inconvenience. Rest assured that we are doing our best to provide a resolution to your concern. We will appreciate your patience & understanding on this matter. ^JF

Now saying They have to contact airline.

I booked a tour in Paris with your company, I waited at the hotel and the driver never showed up. I tried contacting the number on the reservation and was not a functioning number. I contacted Expedia customer service multiple times, they attempted to contact the vendor without luck. I never got the tour. I finally tracked the parent company, Viator, and provided their contact to Expedia to attempt to obtain a refund. Expedia declined my request for a refund because they stated that the vendor is not reimbursing them. This is fraudulent activity. I booked with Expedia and it is Expedia's responsibility to reimburse me.

Since I paid for my fly ticket round trip and my hotel this time I didn't have a very good time like my previous trips.
Round trip: Dec. 2 - 5 with AeroMexico
Hotel La Luna: Dec. 3 - 5 and I added one more day Dec. 2

IN MY FIRSTH FLY IT CAME LATE WITHOUT ANY EXPLICATION, JUST THE LADIES SAID AS SOON ANY INFORMATION ABOUT YOUR FLY WE WILL LET YOU KNOW?. IN MY HOTEL ( LA LUNA ) THE LADIES GABRIELA AND MARIA VERY
UNPROFESSIONAL THAT I HAD TO GO AND FIND ANOTHER HOTEL, I HAD TO
PAY MORE AND MORE THAT I EXPECTED. THOSE ARE A FEW EXAMPLES
OF MANY.
MANAGER (EXPIDIA) IN CHARGE IF YOU CAN CONTACT ME AND I WILL LET YOU KNOW MORE ABOUT IT.

ALSO IF YOU HAVE SOME ONE IN SPANISH PLEASE.
THANK YOU AND HAVE A NICE DAY.
SERGIO GOMEZ...[protected]

I booked and paid for an excursion via expedia in Seychelles. The vendor did not contact me after I emailed them our hotel name, several times, for the pick-up. We waited on the day for #MasonsTravel and nobody came to collect us. I obviously wanted a refund, as expedia and their vendor did not supply the service that was paid for. Expedia, after about 3 days - gave me this answer:

"Dear Joleen,

Thank you for contacting Expedia US regarding on your refund for [protected].

We have attempted to contact Mason's Travel to request a refund request for your itinerary [protected].

Unfortunately, we were unable to contact the vendor and will need to abide by the terms and conditions of the booking which states refunds are not allowed.

If you decide to contact the vendor for a full refund and they agree, they can cancel the reservation in our system and issue the refund. Once this is done, you will receive your refund within 30 days.

Thank you for choosing Expedia US.

Kind regards,

Ivy S.
Expedia US Customer Support"

Disappointed and lost trust. $400+ down the drain.

DON'T use #expedia anywhere in the world or #masonstravel in Seychelles.

THIEFS OF EXPERIENCES AND MONEY

Paul, Gerson
[protected]@yahoo.com

November 30, 2021

To whom this may concern:

Trip to Nairobi Kenya Expedia Itinerary: [protected]

On November 25, 2021, I bought a trip to Nairobi Kenya for 4 people, booking reference [protected], [protected], [protected], [protected], on Expedia .com. I paid $2, 679.32 for the trip on my credit card.

On March 29, 2021, I received an urgent message from expedia.com that the Kenya airways flight 401 scheduled to depart Addis Abba, Ethiopia to Kenya on December 2, 2021 at 2:05 PM was cancelled. We were rescheduled to Ethiopian Airline flight 0318 departing Bole international airport on 2 December, 2021 at 1105 am.

Unfortunately, the new flight time did not fit my schedule. I call expedia.com to cancel my travel because I can't make the flight. I was told to call the airline directly. I called the airlines, but the refer my to expedia.com to cancel the flight. I have also cancel the hotel reservation but I was charge a $205 cancellation fee. We did not reschedule the flight, the airline cancelled their flight which create conflict on our schedule.

To resolve the problem, I am requesting for company to cancel the trip to Nairobi Kenya, Expedia Itinerary: [protected], and provide a refund $2, 679.32 for the flight and the hote$2, 679.32 that I paid.

I look forward to your reply and a resolution to my problem. Please contact me at [protected]@yahoo.com.

I have been trying to find out about my booking that was cancelled due to covid. I have talked to 3 different people each time waiting 40 min to get an agent. The 1st transferred me to Expedia Europe after 40 min wait. kThe next said he would transfer me phone went dead on his end. Called again and waited 40 more min before someone answered and then they put me right back to the start.

I had a confirmed reservation from you per the above noted Itenerary and all from Avis for $284.15 USD including all fees and taxes. I have attached it here.
Arrived to find no car. Had to wait 2 hours for one.
Then when I went to pay I noticed that they intended to charge me $470+ with no explanation and when I questioned it and showed them my confirmed Avis quote they had no reason - just that that was all. Then when I reviewed the paper further I noticed they had snuck in another $400+ for insurance. Told them my Visa card covered all of that and showed them the Visa insurance certificate. They said that it had to be a personalized letter.
I questioned why my Avis confirm did not clearly state this - no reply.
I have been renting Jaco for over 12 years now with other companies- Zuma, Enterprise, Alamo etc and never anything like this. Needless to say I did not rent.
Please resolve and reply immediately.

Pending Refund request for your Expedia itinerary [protected].

Good morning, I have been waitin the receive the refund on my credit card since last August as per the attached message confirmartion.

I need from Expedia a copy of the refund receipt/message linked to my hotel itinerary at Miami´s Hilton Garden Inn Airport West. The initial check in was for August 12 - 15.

I was initially following up with the Hotel but as the reservation was made through Expedia they confirmed that the payment was never received at the Hotel. On September 25, Charlotte Schlickbernd - Executive Ambassador from the Hotel replied:

"Good day, Mr. Pinchanski

Thank you for providing your booking details. As you are aware, you made and paid through a third-party vendor a non-refundable reservation. For this reason, we do not have access to your personal information, nor did we receive payment.

The third-party vendor would assume all payment disputes. Therefore, it is not eligible for a cancellation waiver per expedia.com policies displayed on its website. As follows per the Expedia website(If you change or cancel your booking, you will not get a refund or credit to use for a future stay. This policy will apply regardless of COVID-19, subject to any local consumer laws.)

Third-party vendors have no affiliations with Hilton directly and can set terms and conditions based on their policies. Mr. Pinchanski, this is undoubtedly not the booking experience we would have liked for you to have had. In the future, know that booking directly through Hilton offers many benefits, including our Price Match Guarantee."

Expedia Reference: [protected]
On 8/11/21 we booked a flight and car rental package with Expedia. On 10/23/21 United Airlines cancelled our flights and we were forced to rebooked our flight leaving a day earlier. Original pick up date at LHR 12/18, revised pick up date 12/17 - return date 12/30 with Avis. We asked Expedia to add on an additional one day of car rental. Expedia stated that they couldn't do that and cancelled our car reservation entirely and told us to rebook it. When we contacted Expedia we specifically told them not to cancel the reservation. Expedia gave us a refund of $425.
A new reservation is in excess of $2000. I have asked Expedia to reinstate the original reservation and they advise that they can't do that. I have also asked Expedia to provide me with a car rental for the above period at their expense as they cancelled the original booking but can get any sort of a response.
My wife and I have spent hours on the phone with Expedia, the agents are all very pleasant but unable to help. In most cases we are put on hold and then the call drops, in all case we are told that we will get a call back are never get a call. We have been sent emails stating that they tried to call back but didn't get an answer - we have never received a call from Expedia. I think that their tactic is to keep putting you on hold until you eventually give up.

I booked a package trip, hotel and airline ticket through Expedia on Nov 22, 2021, Unfortunately I had to cancel it the next day on Nov 23.2021.
It states within 24 hours can get a full refund on the package. The customer
service rep said it was too late. I asked him to check again and he came back
saying yes I still had 11 minutes left to cancel However he has to process the
cancellation through another department at Expedia that would take 20 minutes to process, so he was not allowed to do it for me.
My itinerary number is [protected]. Not to mention I had to call many
times and wait to get through to a live person. I began with a chat person at
Expedia and they said could not process the cancellation, that I need to talk to
an agent. We learned today at the doctor my wife is sick, needs hospital
treatment, so we cannot go on the trip.
thanks
Barry

I have called Expedia Malaysia customer service support regarding my booked flight that has been cancelled, rebooked and cancelled again. This support keep saying that there are no flights available anymore. So I wanted to speak to a supervisor to discuss a replacement flight, and worst case scenario is full refund request ASAP if they cannot find replacement flight for me. I need the same money to book another flight to another airline. I was put on hold for a long time and the customer support keep saying that there are no supervisor available to speak with me, put me on hold for another long minutes and get back to me just to repeat all the things that she have mentioned again.

I have informed the support and the previous supervisor already, that we have an urgent situation so my brother needs to take a flight before Dec10. He was retrenched from work and only allowed to stay in Malaysia up to December 10. After December 10, he will be staying illegally already. So I would like to speak to a supervisor to settle things for the flight and worst case scenario is to get a full refund ASAP as we cannot wait for 6-8 weeks. I will have to use the same money I booked from expedia to book my brother another flight. But this customer service Lyn (that was the name she gave). She still hasn't connect me to a supervisor and asking me to call again tomorrow.

This customer support has been sighing, yawning and burping since the start of the call. And I have been being patient because I wanted to resolve this issue today as I have work as well and do not have much time to sit and keep calling everyday. We have to settle the flight issue before my brother visa expires. This is the first time I have encountered customer service who cannot even understand a single sentence like "please transfer me to a supervisor" and would even continue talking even when her client is talking. How rude that is?

I would like to speak to a supervisor who could assist and resolved this issue for us. I have been using expedia for a long time now and this is the first time that I got this kind of horrible service and horrible customer support. All previous support and supervisors I have spoken with was helpful enough and some even extended their assistance, but this Lyn would even tell me that she was on training and already in the end of her shift and telling me she will call me tomorrow while I am asking for a supervisor call. Was is suppose to be the customer's problem if it is already end of shift of the support? And she was even telling me that it is ok to file a complaint and informed that there is no supervisor on her shift.

This kinds of support representatives are not helping at all and only tarnishing the name of expedia. Even makes the customer upset for staying on the line and not resolving their issues at all.

I am hoping you could assist me and improve support representatives attitude and listening skills. There is no point doing empathy when it all sounded very very scripted.

Time of call to Expedia support: 3PM - 5:PM
Customer support given name: Lyn
Support ID Provided: 11709
Last name: Don't want to provide
Email: also don't want to provide

Client details:
Name Lissa
Email: [protected]@gmail.com
Itinerary Number: [protected]

I want my refund! My Booking # is 2818797 Expedia reference # S-[protected]

I am going to be contacting the Better Business Bureau as well as CTV news waiting over 6 months for a refund!

Why is the Canadian Customer Service located in Egypt? Not fair for customers spending their time and not be understood the last call I had to spell my email address out 5 times!

Booked a room by mistake and within a minute Expedia had simply taken my money for nothing and refused to try and help me. Buyer beware. They have zero customer service other than some poor people in some far off country and they could care less if you are stranded with no room and they have your money - all in a few minutes! Shame on this kind of practice. Expedia is garbage.

I wen on vacation to Florida and rented a van through Expedia at Dollar rental for a week at Fort Meyers on July 6, 2021. When I was on the way to Florida, at Houston all flights to Fort Meyers were cancelled due to storm. Since they were not sure if the flights would resume the next day or the following day, the airliner offered me to fly to a different destination in Florida. I called Expedia and asked them to switch my rental location to Miami, they offered to help, and together on a 3-way call with Dollar Rental, we got that done...or so I thought. When I was at Miami picking up the van, Dollar tells me, sorry you don't have a rental reserved with us. I call Expedia the rep tells me that the first rep did not do thing correctly and therefore whatever he did, did not transfer over, he was supposed to create a brand new reservation and he did not. The rep began to make excuses why they cannot cancel the old reservation and issue a new one because it is past deadline. At that point I was already taking an hour standing at the Dollar Rental at checkout dealing with Expedia problems on the phone with backed up line and I decided I will just reserve a new car directly with Dollar and deal with Expedia later.

To this day Expedia refused to give me money back, even though they are the ones that cancelled my reservation with Dollar on my behalf. I have a statement from Dollar Rental that they cancelled it. Since they cancelled my reservation, they need to refund me my money. But they decided to keep my money citing their policy about some deadline. This is inexcusable. I am out of $781.83 and Expedia does not care.

I've also filed the same complaint with BBB