Expedia
Reviews and Complaints

I purchased a Travel Guard Policy for a trip through Expedia for $88. Expedia tacked on an extra $173.66 apparently because the could. Airlines canceled flights and it turned out there was no trip to insure. Everything was reimbursed EXCEPT the $173.66. Expedia claimed somewhere in the website there was a statement saying I had fifteen days from the time of purchase to cancel the policy or lose the money...but she didn't know where.

I made a car rental reservation on October 10th for a minivan. The car was suppose to be picked up on November 19th in Middletown, OH and returned on November 27th at the Indianapolis Airport.

On November 17th Enterprise called and informed me that this reservation will not be honored as they do not allow mini-vans to be dropped off at a different location and that there would be an additional $50 fee to drop off a smaller car at INDS airport.

I called Expedia to see if they could help resolve the issue. I was told to cancel the reservation and create a new reservation with a different car rental company. However, the new reservation was 30 minutes away and cost almost $400 more. Expedia is not able or willing to help honor the original reservation. I feel this was a bait and switch.

I booked a KLM flight from Manchester to Manaus(Brazil)with Expedia in December 2019 (date booked 8.12.2019, flight date 09/05/2020-24/05/2020, itinerary nr [protected]) for my husband.
The flight was cancelled due to covid, and we were offered a travel voucher by Expedia. A copy of the voucher as visible on my Expedia login incl expiry date of 24.11.2021 is attached.
Earlier this year I tried to have a refund instead, Expedia told me that has to be done by the Airline, the Airline told us it has to be Expedia as the booking agent- several hours wasted, then Expedia again who told us that refunds are categorically not possible . Was reassured during a phone call with another Expedia agent in September2021 that my credit could even be extended to 29.12.2021 (that was supposedly recorded on the Expedia database).
Today, after another hour on the phone with Expedia trying to use the voucher for a trip in January, I was now told that the voucher allegedly expired in November 2020; when I challenged this the customer "assistant" changed her version again and said it actually expired August 2021. Sent her the screenshot of my Expedia account as proof the voucher was still valid, after which she supplied me with a case reference number ([protected]) and told me she would send me an email to confirm that my case is being reviewed. Still waiting for that email 5 hours later.

I want to print out my ticket that I purchased from Expedia. There does not seem to be a way to do this. There is a link to a "booking" page that is divided into thirds (?) with no easy way to print the ticket. When I try to use the Chat. It points me to that same page. When I use the "not satisfied with chat" button, the Chat is not available. That is, I cannot type in it. There is NO WAY for me to contact customer service on the website. There is no "Contact Us" link. Horrible customer experience and makes me more likely to book directly through the airline next time. What is the basic ability to print a ticket not possible! We do not all use our cell phone for everything. Thank you.

We booked a room through Expedia on 1/11/2021 for 11/12/2021-11/13/2021. Room # 214
Arrived late around 11:30 pm and the floors were soaked and wet. The beds were damp.
We complained to the front desk twice. Only one time did an older man in a white shirt who spoke only Spanish came in around 12 midnight. We called again and asked for another room. Front desk said they didn't have any more rooms. We ended up staying very uncomfortable. Complained to front desk in the morning. Maintenance man named Oscar came and noticed the wet carpet and beds wet. Also housekeeping noticed. They told the front desk. Talked with manager Ms. Kim. She said the carpets were shampooed and there was no problem. The front desk was very rude and did not want to help out and solve the solution. Kaitlyn Jaeger and Suzanne Jaeger [protected]

Hi,
We have Expedia with one of our Hotels Exchange Hotel in Toogoolawah QLD already. We have recently just bought a new place in the same town and put in 5 ensuited deluxe rooms called Peddlars Rest. (less than 200m from the Exchange Hotel) I went to set up Peddlars Rest with Expedia only to be told their isn't enough demand in our area. How is it that the Exchange Hotel which is always booked out can be with Expedia but I cant list the new place with them.

Booked a hotel for March 19th 2020, 4 nights. Hotel then closed and so did the French borders. I have been chasing Expedia for 18 months. I have an email stating they were processing a refund and it never materialised. They now keep saying they have to email the hotel and wait 10 days . I have asked on numerous occasions what the resolution process and timescales are and they just thank me for my patience.

This is in regards to a simple change of dates on a flight to dubai in january through expedia that stated there is a change fee i would incur of over $2000 that they stated is the airline rule not theirs. On contacting the airline qatar, they stated they have been waving all fees for changes and cancelations for over a year due to covid. Despite numerous calls to the customer service dept on several occasions, having to state my case been dropped halfway into my call several times, being placed on hold for what amounted to hours of my time, the service reps would keep going back around to the same fees or cancellation charges.
I ultimately got so disgusted with the run around i cancelled the whole trip.
My itinery # [protected]

I made a reservation for a car rental with Dollar rental that involved paying some amount of the rental in advance. At the time I made the booking, I was sure that I'd read the cancellation policy clearly, and that is said I could get a full refund up to 24 hours in advance. I re-read it again before cancelling. However, it wasn't until I'd actually cancelled that it was made clear to me that I was paying a $50 cancellation fee. The cancellation policy was poorly written, in a way that feels like they were intentionally trying to mislead me. It would be very easy to add a statement that says something like "THIS RESERVATION DOES NOT HAVE FREE CANCELLATION". I might still have made the reservation had I known, and not come away angry afterwards. Now I never want to use Expedia again.

I booked a hotel stay for late August 2021 through Expedia. I paid for cancellation insurance just in case. However, the day I was to check into the hotel (a 5 hour drive) the weather had a travel advisory warning; being afraid to drive in gale-force winds and rain, I called the hotel and told them due to severe weather, I would need to cancel. They said I should call expedia. I called expedia and they advised I need to call and cancel with the hotel. The hotel would need to forgive the late cancellation. The hotel did not have a problem cancelling, but said they had nothing to do with the billing, expedia is the one. Expedia said they would need to speak with the manager. However, after several attempts to call expedia, nobody would clarify with me whether or not I would be charged. They are so difficult to deal with and so unethical in their dealings. Now, I'm stuck with an over $200 bill for a room/ stay that I never enjoyed due to sever weather.

I will never book with expedia again.

June 1, 2021: Two tickets purchased on Precision Air: $499.60
June 10, 2021: Precision Air cancelled the flight; Expedia gave travel credit
June 10, 2021: Contacted Expedia and requested refund; travel credit in Africa was not acceptable
June 10, 2021: Contacted Precision Air: they would be happy to refund in full, but it must go through Expedia
June 10, 2021: Contacted Expedia: Expedia said they would send email requesting waver code
July 2021...numerous calls to Expedia; we have not received information from Precision Air
Aug 20, 2021: went directly to Precision Air in Arusha Africa; they said they would refund and we would have it within 2 weeks
Sept 28, 2021: Only one ticket was refunded ($239.50): contacted Precision Air directly and they said they refunded $479.00. I have all the emails from Precision air
Oct 28, 2021: contacted Expedia and they said that all money was refunded and I could speak to a supervisor in the next couple of days if I wasn't happy

My flight that was booked through Expedia was canceled. Expedia could not rebook my flight, so you sent me an email that you would refund my money and i had to book through another system. This was on 28 Aug. I have yet to receive my refund. What is worst is that now you are acting like you dont know me. I cant reach anyone through your phone system to find a resolution. So, now i am having to find any way to get my money back.
As a retired Marine and a teacher, i cant afford to let you keep my $1030.00. In addition, i find your behavior rather abhorrent and dishonorable.
This isnt happening because i was a bad customer. I didn't cancel my flight you did. I dealt with you in good faith and now you are trying to cheat.
I booked my flight with the number [protected]. I have all the emails detailing my several calls and emails stating you will refund this sum.

RE: Itinerary # [protected]
I'm requesting a refund or partial refund for the bait and switch experienced at both the rental car agency and hotel associated with this itinerary for Roberto Alvarez.
Upon arrival, the Rental Car Agency attempted to add over $400 dollars in additional fees. Therefore, we rented a car elsewhere. Upon arrival at the Hotel Las Salinas we discovered the hotel was not as advertised. It may be a family owned hotel but it is completely unsafe and not suited for families. The hotel's representation in Expedia is inaccurate. We did not check into this hotel, did not spend even one night there.
When I called to request a refund or partial refund I was told it's Expedia's policy is to let the vendors determine if they will give a refund for Unused Services. Expedia partners with bad faith vendors and then supports these vendors when Expedia customers are cheated.
I asked the Expedia Customer Service agent to connect me with a supervisor and the call was disconnected after waiting online over 30 minutes. Shame on Expedia for such poor customer service and for total disregard for their customers.

Simple flight change turns into a 3 day frustrating issue because my reservation included my wife and daughter, so I was unable to change only my flight on expedia and delta. Called several times and promised and assured the change, call backs from managers, exedra but nothing happened. I tried another 2 hours on chat, was hung up/disconnected form 3 agents, promised to be called back by 2 managers and never heard a thing. I have screen shots a of all chats and records of all phone calls. The worst part is each time you spoke or chat with different agent, they ask the same info over and over again.

Hello
It was a round trip Dallas Texas United State of America to Cairo Egypt. They cancelled the flight from Cairo To Dallas due to Coronavirus restriction. I talked to British airway and they told me that Your company has to do the refund since I made my reservation through your company

I need a refund for my Cancelled flight due to travel restriction:
Ticket number: [protected]
Itinarary number: [protected]
Confirmation code: R6CFFP I am not sure about that
Flight; BA 154
From Cairo Egypt to Dallas through London. Date January 12, 2019or 2019
Thanks for your cooperation.

I cancelled a second night reservation at the Lancaster Inn, after I spend the first night in a room with no air conditioning in the desert in August and there were no lights in the bathroom or over the sink. I spoke to the desk cleark and they claimed to have cancelled the reservation and immediately posted a room available sign as I stood there.

Expedia claims that they can't reach the manager and refused a refund. I called and the manager is working there this afternoon.

I am still holding trying to correct a flight booking incorrectly made on telephone by one of your agents. Flights misbooked for 23rd July 2022 Marseille to Athens Lufthansa flight 2261 8.45 Marseille to Munich then fl 1752 Munich to Athens. The direct swop to flights on 22nd July should have been cheaper but your site raised the prices twice during the change to £522. Your agent then booked me on the wrong flight from munich going via frankfurt to athens landing at 17.15. The price of £336 was the price on your website for these flights as it is NOW/TODAY on your competitors sites such as edreams and Opodo. Even Lufthansa's site has the price for 22nd July Mrs to Munich to Heathrow 8.45 to 14.30 fl 2261 and 1752 ar 1113.96 Euros/ £944 for 2 seats yet you are asking £1044 even today as opposed to £761 by Opodo. You have acted dishonestly and I request a partial refund to at least the advertised FULL price by Lufthansa .

I wanted a hotel for sept 11 2021 they booked me for oct 11 did not cancel me or refund my money

My husband and I booked flights for our honeymoon to travel in April 2020 and unfortunately could not fly due to the country being placed on lock down. We received credits for the flights from Expedia valid until September 2021. Unfortunately the restrictions continue and and fell pregnant in January 2021 making it unsafe to travel. I contacted Expedia on the 2 May 2021 and requested and extension on our credits and we would only be able to fly after the baby was born. I was advised that It would be better to cancel and pay a 100 dollar cancellation fee per a flight which I agreed to as we did not know when we would be fully vaccinated and when countries would let us in. I received a cancellation email advising that the refund would take upto 12 weeks. From the 02 May to date, I have yet to receive my refund. It has now been 22 weeks that I have been waiting. I again contacted Expedia two weeks ago and was told it would take 7 days yet no refund. It is ridiculous that I need to spend even more money calling an overseas number and holding on for ages to beg for half of my money back and still get no assistance. I will advise all other people to never to use Expedia

We purchased non-refundable round-trip tickets to Rome through Expedia in May of this year.

There were multiple changes to our itinerary made by the airlines (not by us) earlier this year in May shortly after we made our reservations. Those changes were substantial (including cancelling one leg of the trip and two new legs and changing the flight times by several hours earlier) making the trip cancellable for a full refund. However, Expedia failed to inform us that was an option at the time, so we took no action even though we would have cancelled (for a refund) had we known that was an option.

Later, when the trip became cancellable again due to new E.U. COVID related restrictions at the end of August, Expedia only offered airline credits (with no other option), but failed to inform us that Alitalia (the airline that issued the tickets) was going out of business and that the credits would have to be used by October 14th of this year with very limited flights available, making the credits essentially useless.

Not informing us of our option to cancel the flights earlier in May and then later offering airline credits for an airline that is going bankrupt is unfair and deceptive. However, Expedia refuses to refund the tickets, saying they are required to follow the policy of the airline that issued the tickets (Alitalia) and cannot provide a refund, even though Expedia and Alitalia are independent companies.