Expedia
Reviews and Complaints

I'm currently Active duty military. I brought a ticket from Expedia believing I would be able to enjoy some time off. My first attempt I tried to cancel within the 24hr window, but did not get through because of "high call volume". Then when I did get through I was told my ticket was a value ticket and couldn't be changed or refunded. So what was the purpose of trying to sell insurance on these type tickets when it's a locked ticket. It's a way to get customers out of more money. Then they said if I call the Airline, they could refund me. Of course the airline informed they could not because I brought this from an outside who buys bulk tickets from them and sell them at their own prices. As Veteran Expedia has really left a bad feeling upon me and will be place on the do not use for military recommendations.

I booked several trips via Expedia in the past and encountered very little inconvenience but this time, I cannot express how disappointed I am with Expedia

1. When I cancelled my flight Houston to Montreal for October 2017, I received an email from Expedia - and I quote : ..."Your airline credit expires 30-March-2018. To redeem your credit, you must book your travel by calling Expedia by 30-March-2018 and at least one leg of your flight must be on Air Canada."

2.I called Expedia immediately upon receipt of this email (I believe on September 2, 2017) and asked the Expedia representative PRECISELY if it meant that I had to travel before 30-March-2018. The Expedia representative assured me that as long as I would call Expedia before 30-March-2018 and book another flight, I could choose any date during 2018 to fly as long as I would book all or part of my trip using Air Canada. He also told me that as I have purchased the Cancellation Insurance Package, the rebooking fee ($200) would be waived and all I would have to pay would be the difference in the cost of my future flight

3.When I called Expedia yesterday (January 19, 2018) to redeem my credit voucher with Air Canada in the amount of $586.06 and book a flight Houston/Montreal (return) from June 12 to Jun 15, 2018, the Expedia representative was completely confused because she first told me that there was no flight from Houston to Montreal departing at 8h00am and as I was telling her that I could see a flight at 8h00 on Expedia website, she finally realized that she was trying to book me on Feb 12 instead of June 12 !... After going back and forth for a good 30 minutes+, she transferred me to her Supervisor. The Lady Supervisor told me she would all sort it out and talk to Air Canada. After another 30 minutes+, she came back to me and said that all was booked with Air Canada, that they had waived the $200 rebooking fee and that my credit card would be charged the difference for the flight =$60.71USD. Again, nothing was ever mentioned about the fact that I had to travel before March 30, 2018 and my question is, if it would have been the case, how come Air Canada accepted the booking yesterday ? One would assume that if they could not accept the dates (June 2018) they would have immediately told the Expedia Supervisor who dealt and booked the flights with them that those dates were not acceptable...

This morning I received an email from Expedia is telling me that not only my flights are cancelled. I phoned them and again was transferred 3 times and each time the person I got had a very poor knowledge of English and it was like I was talking to someone at the other end of the world or an office in India... Finally a "Supervisor" to whom I had to repeat my entire story, told me that he realized that it was the Expedia Agent's fault who had mislead me in thinking that I could travel anytime in 2018 and that they would open an investigation but it was up to Expedia to make a decision and that it would take at least 7 business days to get a resolution ! Why do I have to pay the consequences because an Expedia Agent misinformed me !

On top of it, because I trusted Expedia that everything was now booked for June 2018, I had already made hotel and car reservations for the June trip and informed my elderly parents that I was coming to see them ! I cannot bring myself to tell them that I might not be able to do so because loosing my Credit Voucher of $586.06 and having to pay a full price ticket would be very difficult for me, being a Senior Citizen myself on a budget ! and travelling to Canada during winter is out of question for me

Once again, it saddens me to see how this has turned out and I do not see myself using Expedia for any of my future reservations or recommending Expedia to anyone as I used to do for many years...

We recently went to Punta Cana for Christmas 2017 and stayed at the Paradisus Reserve. Expedia states you can special request a shower with a roll in handicapped accessible chair. If you room is upgraded for this feature or not upgraded, you will receive an email advising you one way or the other.
I requested the handicapped facility back in June 2017 when I booked the dates. I never received an email from Expedia stating I didn't get the handicapped shower. To make matters worse, our room was on the 3rd floor (top floor) in a resort with no elevators. This resort is NOT current with handicapped accessible features in any way. Shower and toilets with NO hand grab bars attached OR stairs with NO hand rails. I emailed the resort, only to find out, they don't have handicapped facilities.
Expedia advertises this resort to make it seem, that they have options for handicapped individuals when you pick a room. THIS IS NOT TRUE.
This is false advertising... Expedia blames the error on the Paradisus Reserve, but the true blame is on EXPEDIA...
BEWARE, Expedia likes to pass the responsibility off and nothing is there fault.

I have booked flight to Memmingen in Germany trough Expedia website, and after receiving itinerary number, I always had a same error and did not receive confirmation number or anything. Expedia immediately charged total from my friends's card which we used to book this. Then I received email that my refund (which I have never asked) is approved and it will be 0.01 Euro! We have paid 31 Euro. I have no idea what is going on but I still do not have confirmation for my flight, and total amount was charged. Working in hotels and dealing with Expedia for many years, I feel left down completely and do not trust Expedia any more.

I am writing this letter to discuss my recent experience with United Airlines after booking through Expedia. I had the initial plan to fly back home to Austin, Texas on January 3rd. My first flight was cancelled due to the severe weather forecast, resulting in my flight being rescheduled for the following night. The next two flights that I had booked ended up being canceled because of the weather which caused me to miss two days of work. The only flight I was able to book back to Austin was a flight Saturday January 6th for $690 with two connections in Charlotte and Atlanta, again I booked this flight through expedia. I had one bag to check so I arrived at Newark Airport at 6:45am, an hour and forty five minutes prior to my flights scheduled departure time. I jumped in the extremely long line to drop checked bags and made it to the front with plenty of time before my flight. A woman name Kristina at the United counter told me that I did not print out my baggage tag and that I had to go wait in the Kiosk line as well as get back in the baggage drop line. I politely explained that I had a flight in about an hour and twenty minutes and asked if she would please help me by printing out my baggage tag at her computer. She told me absolutely not and that I had to go back in line to get my baggage tag.I asked again politely if she would please just help me out because of the mayhem at the airport but she was quick to refuse and send me to the back of the line. I waited patiently in the kiosk line and printed out my baggage tag. Afterward I walked directly back to her counter and asked if I could please drop of my bag and head to security. The same woman, Kristina, told me that she would not take my bag because I did not wait in the second line again. Beginning to get frustrated, I asked Kristina why she was being so mean to me. She got very angry with me and forced me to the bag one the line once again. After waiting in the bag drop line for the second time, I walked up to Kristina's counter. She looked at me and said "I am not checking you in" and stood there with her arms crossed pretending to ignore me. I finally get my bagged dropped off at checking and got in the long security line with about 45 minutes left before take off. I luckily moved through the line quicker than I expected and got to the security scan with about 12 minutes left until the end of boarding. The security belt was backed up so it took a while for my things to get through. The first tray came out, then the second was randomly selected for search. I asked the TSA employee if he could do my bag first in attempts to make my flight but he insisted that he must do them in order. Once my bag was next in the queue, the TSA agent told me they did not need to search the bag but rather just needed to put the bag through the scanner. After putting the bag back on the belt, it came out the other side with no issues and I was given my bag to be on my way. At this point it was 8:33 when my flight was scheduled to leave at 8:30. I ran to my gate to find that the next flight was already being displayed on the board. I know that these things happen, I am asking if you would please consider showing some compassion for my disastrous experience and refund me on the $690 flight. I am 27 years old living alone and really cannot afford to lose that kind of money. Please contact me for any more details. My phone number is [protected] and my email is [protected]@yahoo.com. Thank you very much.

Sean Kilmurray

I booked a trip with Expedia and purchased insurance. The trip was cancelled and I had to reschedule. Everytime I called Expedia, I was on for 30-90 minutes because no one understood what I needed. In fact, one rep told me when I was ready to use my credit I should book the new trip and call Expedia with the itinerary number so they could apply my credit. Unfortunately, when I did so, the new representative said I should not have done that and they had to cancel the trip and book another. Unfortunately, no one was able to find the newly booked one when I called back. I requested a manager and was told it would be up to a ten minute wait. I requested a manager's name and phone number as I could not continue to invest work time into the call. They refused to do this. I finally got a "manager" who I have no idea if he actually is because they do not provide last names and direct email, etc. He too could not find it and it wasn't until 40 minutes later that he finally found the itinerary. I will NEVER use Expedia again once my trip credit is used. I honestly have never experienced such poor service from a company. It is a shame because they are friendly, but there are language barriers effecting productivity and ability to assist effectively.

I purchased a round trip flight for my son Justin Federici and his girlfriend Yasmin Rivera leaving Phoenix and arriving in NY on 12/15/17 with a return flight from NY to Phoenix on 1/9/18. I received confirmation of the return flight on 1/9/18, printed their boarding passes, purchased a $25 luggage check in and assumed the flight was all set. We received an email at 4 P on 1/8/18 indicating that the flight was changed as Delta had cancelled the flight and Expedia had rebooked the flight for Wednesday 1/10/17 with two stops and a total travel time of almost 14 hours. The flight I purchased was a non-stop flight to Phoenix. After being on the phone for almost 5 hours on 1/8/18, Expedia was unable to book another flight that was similar to my original flight and could not guarantee my son's travel on 1/9/18 as they were flying him out of NY into Minnesota with a 30 minute layover to his next flight. That simply was not enough time between the plane landing, getting to the terminal, deboarding and then finding the new gate and getting on his next flight. He and his girlfriend would have been stranded in Minnesota. As there were no direct flights out of NY from Delta, we had to purchase tickets with Expedia with a different airline, (American Airlines) at a significant increase in cost, ($868) compared to $280 original cost and was told I'm not even guaranteed a refund despite purchasing trip insurance. I realize that Delta is mostly at fault for cancelling the flight despite their being no weather related issues, however, I purchased my tickets in good faith with Expedia and have been a loyal customer for years having purchased many trips. Not only did the new flight cost me three times my original cost but I also had to make arrangements to fly out of Newark instead of JFK and spent the last night with our son on hold for over 5 hours trying to resolve this issue. I am still not clear as to why Delta cancelled the flight or whether I'm receiving a refund and also feel that Expedia should have been able to get me a flight out of NY cheaper since I used your company to book the new flight.

my itinerary is [protected].

I did a mistake in booking my return flight and I communicated Expedia and I wanted to change the date. So I called their number within 24 hours of my booking and ask for change the date but I was informed that it is not possible as it says that the fare is special.

I did not know that this was not possible to change the date or cancel a flight within 24 hours of booking.

Please help!

I will be forwarding the email I sent to the general manager

This is Gregory & Tiffany Gallagher, who have been in Room 4126 since December 23, 2017 and will be her until tomorrow January 3, 2018.

We wanted to formalize our list of grievances after our meeting today. We met with you at 12:15 in your private office (the appointment YOU set was for 12:00 and you were 15 minutes late to your own meeting) and as we started to share our concerns, it seemed to me that your were merely listening and not really hearing us. It was pretty clear that you wanted us to say what we had to say and you were going to pacify us by saying ok and thanks. Let me be perfectly clear: If you do not follow through with what you promised and contact us by noon tomorrow, we will meet with Expedia.com when we get home. My office in Bellevue, WA, USA is only 5 minutes from their headquarters.

Here is the list of complaints that we had:

1. Crib - We asked for a crib numerous times and never received one until January 1st at 7pm. This is a safety issue. Since our baby was forced to sleep with us, he was in danger of falling off the bed if he awoke during the night and we did not. This might be okay in our home where we have carpet but not with tile floors where our 11 month old is in danger of cracking his head open. This is unacceptable. We were given many excuses throughout our stay and there is no excuse as the safety of your guests should be your top priority.

2. Security of Hotel - Your hotel is completely unsecure. There are no doors or gates to stop predators and thieves from walking onto the complex. There are no guards that stop and ask anyone if they belong on the property. The fact that the front lobby is less than 100 yards from the highway makes it even easier for a criminal to take advantage of your guests.

3. Deposit at Check-In - When we 1st arrived at the hotel, check-in was very noisy as it is 40 feet from the bar and 10 feet from the timeshare sales persons. I was never asked to make a deposit which is a normal occurrence at most hotels, if only for incidentals. Our 2nd night here, we went to the grill and I order the lobster tail extra in addition to our meal. I told them to put it on our room, like you would do at any hotel. Once we received our dinner, the baby became very fussy so we ate in a hurry so as not to upset the other guests. After dinner, my wife, baby and I were half way back to the room when the manager jumped us. He insisted we needed to pay for the lobster instantly since we had not put down a deposit. I told him we would take care of it immediately as we were here for another 9 days. He insisted on following me to my room with my wife and fussy baby and then followed me to the front desk to watch me make my deposit. I have never felt so insulted in my life. Not only that but he did it in front of a bunch of other guests and I was thoroughly embarrassed.

4. Service at the restaurants - I am not going to go through every instance of bad service at the restaurants.in almost every situation, you are seated and then wait anywhere from 5-20 minutes for a server to come talk to you to even order water. Secondly, it might take another 5-30 minutes before you actually get some. If you go to the buffet, it is the worst as it seems that no server/waiter even has a section. We have been through whole meals without having anyone check on us, had to get our own salt/pepper shakers, get our own silverware, find our own napkins, etc. All of your restaurants are seriously understaffed and there doesn't seem to be any training. We were disappointed by the service at every meal with few exceptions.

5. Reservations for Risotto/Hacienda - Supposedly these restaurants do not take reservations according to the flyer you hand out when guests arrive. Not true. We discovered how it works after trying to get into these restaurants on 2 different night and ending up at the buffet because we could not get in. Another guest had to tell me how to get into these restaurants that are open on opposing nights. You have to show up at 5:30pm to wait in line until the doors open at 6. Then you can tell the maitre'd what time you want to come once you get to the front of the line and make the reservation then. That is ridiculous. Needless to say, each time we ate at these restaurants, I had to leave my spouse and baby for an hour to an hour and a half just to get a reservation.

Reservations for spa

6. Room Service - Experience #1 - I ordered room service at 12:30 one night. I called the front desk and they said that they would take my order as they could not get room service on the phone. They told me it would be 30 minutes until food was delivered. At 1:30, I finally had to go to the front desk as no food had arrived. At that point, I discovered that the front desk had never given my order to room service. He took my order again and my food finally arrived at 2AM.

7. Room Service - Experience #2 - I called the front desk to order room service at 10:00PM on a different night. My baby needed to be in the room as it was his bedtime and he was crying a lot. The front desk asked for my room number and said someone would call me right back to ask for my order as room service was busy. Finally at 10:20PM, I called them back and I was told, "Oh I'm sorry! Room Service is really busy. It will be an hour to 2 hours so just go to one of the restaurants." I told him, "I don't care I will wait." He then said, "I cant take your order just go to a restaurant and hung up." I have never been told that in my life and I have traveled to 15 countries, 42 states and spent 2 years of my life in hotels. To top it off, none of your restaurants are open past 10:30 so even if I wanted to go to a restaurant it was pointless. Needless to say, I went to bed hungry without dinner.

8. High Chairs - There are few high chairs in restaurants and learned to just bring our stroller everywhere. This is advertised to be a family resort but you gave no accommodations for families with small childrens. This made it very difficult to enjoy a dinner, accompanied by your lack of waiter staff, it took an overly frustrating amount of time to get thru dinners.

9. Orientation - The orientation to your resort is merely a front to selling the time share. We were given a horrible map of the property which was about 1/3 of a 8 1/2 inch by 11 inch piece of paper.

10. Phone System - This is a less overwhelming issue but never the less a frustrating one, your phones in the room are not programmed, when a hotel has a front desk button and a room service button on the phone typically that directs you to that dept, instead I had to take my crying baby to the front desk to be told, "just dial zero" then you get transferred around and 50% of the time the call gets dropped. Again this is not very hospitable.

11. Remote & Television - We had no remote in our room, then when we got one it shows that we would have access to Netflix and the TV would connect to the internet, none of that worked at any point. You also claim to have about 25 channels of TV and with a baby, we spent lots of time in our room, especially at night. You only have about 9 channels and only 1 is in English. I understand we are in Mexico but we can't get closed captioning for any of the Hispanic channels either.in other words, 12 days of Warner Bros TV.

12. Time Share/Residence Selling - While Greg checked in, Tiffany and the baby were pulled away from the check in for the "orientation" You start hard selling us literally 5 minutes into the lobby. When I have a small baby with a dirty diaper and was traveling for 9 hours, Your hotel sends us to the person masking to be the person who will go over all the property highlights, then starting the Sales pitch by saying, "You paid too much, if you book with us next time and by this package it would be so much better for you and your family, (which meant by time at the resort and by packages for wine here at the resort). As a couple, we don't make large financial decisions without consulting each other. When I say no that we are not interested they not only let us walk away... then 5 minutes later they are chasing us down with a 2nd guy to hard sell us. The sales pitch that I got a bad deal on my room rate is not a good way to start the experience.

13. Drains - When I went to take a shower the 1st morning, the shower drain was clogged and it ended up flooding the Bathroom and hallway. It took a number of hours before maintenance came and fixed the problem. Also, the toilets clogged several times and each time there was an extended period before maintenance came to fix it.

14. Mini Bar - Mini bar was refreshed at most every 2 days, never seen that service at all inclusive. Half the time they did not leave us new waters and we had to go somewhere else to get them.

15. Currency Exchange - Your hotel policy states that we can get $100 in change per day. The rate is not posted anywhere. The front desk told me the rate is 16 pesos per dollar when I know it was 18.40 pesos per dollar. I needed to be able to tip your staff so I obliged. 2 days later, I went to the front desk and was told she had no change. I asked when she would have some and she said come back in 4 or 5 hours. Later that day, I took a walk to the residence side of the property. Imagine my surprise when I discovered that you have a currency exchange office on your property. Observation, your staff should know how to help guests or find a way to say them and not just say No! I can't help you.

16. Front Desk - Ricardo and Irenka at the front desk went out of their way to not help us, she literally never offered any solution to any issue, and when we asked for a manager she would always say there isn't one here. What kind of HOTEL doesnt have a manager on duty at all times... Once we discovered who you were by talking to other disgruntled guests, the front desk always acted like they did not know who you were Michel. Your staff has been trained to say no instead of"let me find out for you." Horrible way to treat guests

17. Business Office - We own a company in the United States. Your website states that you have one. I had to work from my room with no access to printer. Very frustrating when you run a company and have employees.

18. Conflict Resolution - It seems no one wants to ever solve your problems. I think they have been trained to let issues fester until your guests give up.

Michel - In conclusion, I expect compensation for the horrible experience we had. It is now 10:30 am and we have not heard from you. I expect you to contact us by noon as you promised. There are some changes you could make to improve guest experience; i.e. training, adding staff, etc. I believe you thought you could pacify us by sending us strawberries and champagne and a simple note. I returned them as that is not what I want.in fact, my wife and I do not drink champagne. We expect you to keep your promise. We do not want to go to Expedia or to your boss but we will if we are not taken care of. All in all, after 11 other all-inclusive experiences, this is by far the worst all-inclusive experience we have ever had. I have had better service from Motel 6.

To Whom It May Concern,

I writing to you with regards to my negative experience with Air Serbia.

I had a scheduled flight on December 20th at 13:20 from London Heathrow to Belgrade and then connecting flight at 18:20 from Belgrade to Zagreb that was scheduled to be in Zagreb the same evening at 19:35 local time. As you can see the whole journey was supposed to take 5 hours and I paid a price for that of £242.97 to Air Serbia. However, when I arrived to Heathrow airport I was told that the flight will be delayed for 2 hours and that once I get to Belgrade the Air Serbia team will arrange for me the quickest transfer to Zagreb in case I will miss my flight. The captain apologized during the flight for the delay and explained that it was due to delay in getting the clearance from the EU control. The delay was definitely not due to force major such as really bad weather condition but actually something very technical that sounds to me that Air Serbia has full responsibility for. In any case, once we reached Belgrade airport my nightmare started. There was Air Serbia staff on the ground waiting but they were holding no signs or not even saying anything but just standing and waiting for you to ask them a question. I was directed to a staff member who was in charge of Zagreb flight and basically she asked my name and gave a ticket saying that it is for next morning at 6.20 am. She did not say anything more except that I will be staying in a hotel for the night and that the transport is arranged. It seemed there was no option for negotiations although I am just 3.5 hours car drive from my destination and the company does not seem to care. Other people that were in the same situation and even had later flights scheduled for the following day tried to negotiate this decision with the staff member in charge but it seems that she had no authority to make any decision but was just sent as a clerk who needs to pass a message and her job is done. Tensions were high and some people organised their own transport on their own cost to get to Zagreb the same evening. The staff member looked only annoyed with zero compassion for the situation we are in. During the heated discussions, I checked the new ticket that was handed to me and noticed that I have been given a ticket of another person. I raised this with the staff member and she gave me correct ticket with my name on it but I found the whole thing very unprofessional, handled very poorly. Finally, I reached hotel, checked in and the reception told me that transfer will wait for me at 4.30 am to go to airport. At this point I was very exhausted from the whole situation and just wanted to go to room and try to reorganize my plans for Zagreb the next day. I had very important personal plans scheduled for the day and I had only one day to spend with family members who I will not have opportunity to see anytime soon. Just before I slept, reception called me to say that they have double checked with Air Serbia and that my flight is not at 6.20 am but 18.20 in the afternoon. Reception said that the airline have printed the ticket wrongly. This is where my glass has spilled over. Complete and entire incompetence by the airline. Firstly, the miss information in several occasions, then the staff members, and then 24 hour delay for a city that is just 3.5 hour drive away. This is completely unacceptable. I was sitting in my hotel room and I have not even receive a call from the airline to apologize for the inconvenience. They have provided me hotel and transport - so what? I paid you money to get me to my destination in 5 hours not 30 hours. I did not want to be in a hotel in Belgrade, I wanted to be in Zagreb with my family. This is 24 hours in my life that I will not get back!

I am very frustrated with the whole situation and how it is handled. I am expecting a compensation for the trouble I have been put in. If I have paid you £242.97 to get me from my city to another in 5 hours and it took 5 times more.

I will never again fly Air Serbia unless I am force to, and I will make sure that I tell my experience whenever there is a chance to do it.

Looking forward to hear from you.

[removed]

RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]

If you check MY Personal Account you can see that I have been a Loyal Expedia Customer for several years- what is written below means that I require you to resolve it!

Thank you for your response

I do not see this is a matter for the airline concerned. It is a matter for Expedia.

I booked a number of flights with Expedia for this holiday, with baggage included in all flights.

All the flights so far undertaken had the baggage included as paid, and there was no problem with all 3 flights. All of them are with low cost airlines.

Now I am finding baggage does not appear to have been included in the forthcoming Phnom Penh to Bangkok leg.

This must then be an Expedia problem, and needs fixing by Expedia. It is crazy to suggest that only one of the flights does not have baggage - I arranged when originally booking with Expedia for baggage to be included for each flight.

So the remaining two flights (Phnom Penh to Bangkok, and Bangkok to Gold Coast) should also include baggage, as I originally booked and paid with Expedia.

I would be grateful if Expedia could sort this matter for me, rather than try to shunt me off to the airline concerned. The bookings were made through Expedia in Australia, not direct with the airlines concerned, and I paid the appropriate booking fees for flights, including baggage, and hotels.

Thank you

Alexander Listo

From: [protected]@customercare.expedia.com [mailto:[protected]@customercare.expedia.com]
Sent: Saturday, 30 December 2017 2:08 PM
To: [protected]@bigpond.net.au
Subject: RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]

Dear Alexander,

Your itinerary: [protected]

Thank you for getting in touch in regards to your flight booking about the baggage query.

I have reviewed your itinerary and can see that your flight reservation is confirmed with Thai AirAsia which is a LCC (Low Cost Carrier) airline due to which we are unable to assist you with the baggage query. Please be informed that LCC bookings usually doesn't include baggage. In this case, I request you to please contact the airline directly at +[protected], so that they can assist you accordingly.

Thank you for your understanding and co-operation.

Kind regards,
Zahid
Expedia.com.au Customer Support

-----Original Message-----
From: [protected]@bigpond.net.au
Sent: Dec 29, 2017 10:26:18 AM
To: [protected]@customercare.expedia.com
Additional Recipients:
Subject: Flights:Review Itinerary

Name: Alexander Gabriel Paul Listo
Itinerary Number: [protected]
Message: Re: Re: RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]
29/12/2017 11:56 PM

-----Original Message-----

From: [protected]@bigpond.net.au
To: [protected]@customercare.expedia.com
Additional Recipients: [protected]@customercare.expedia.com
Subject: Re: RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]
Sent: Dec 29, 2017 4:56:12 AM

Thank you for your quick response
I am aware that all the information on baggage specifications is on the
web.
That was not my question
ALL my flights for this 3 week trip were booked through Expedia at the
same time on the same date - 24 May 2017
I asked for and got fares WITH BAGGAGE included for all legs of the
trip.
So far we have done Gold Coast to KL, KL to Hanoi, Hanoi to Ho Chi Minh
City
On all those legs baggage was included in the fare!
TODAY I got an email from you, Expedia, suggesting I should now check in
for the Phnom Penh to Bangkok leg on Friday 5 January 2018 with Thai Air
Asia.
But when I tried to check in, the website told me baggage was NOT
included for that leg.
Since I have paid for it in my fare ( fares - Alexander Listo and Robert
Whiddon) I am asking for you to correct that error to ensure that
baggage is shown as included in the fare - and then I can then check in
on the web as you have requested,
Can you look into this again please
Thank you
Alexander Listo
------ Original Message ------
From: [protected]@customercare.expedia.com
To: [protected]@bigpond.net.au; [protected]@customercare.expedia.co.au
Sent: Friday, 29 Dec, 2017 At 10:27 PM
Subject: RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]
Dear Alexander,
We know how disappointed you are for not being able to access the
baggage information for your flight with Thai AirAsia.
Please be advised that baggage fees, the number of piecjes of baggage,
and the dimensions and weight of baggage allowed vary by airline. To
en

We booked a $4, 281.47 all-inclusive vacation to Antigua through Expedia from 2/9/16-2/16/16. We were informed by Expedia in the early hours of 2/9 that our flight out from JFK Airport later that day was cancelled due to a snowstorm. We were told that there would be no flights available to Antigua until February 13th-14th - more than halfway into our booked vacation. The Expedia agent explained that she would take care of everything. Her advice was to cancel the trip to Antigua and rebook, through Expedia, another $4, 000 vacation to Cancun for February 12. Unfortunately, Expedia charged for both trips and would NOT REFUND the cost of the original trip on the basis that we cancelled the trip. We re now out $4, 281.47. We are open to receiving a credit for another vacation. Our letter to Expedia has been unanswered. Gabriela and Marian Zajac

Ticket #'s: [protected]; [protected]

On 12/24/2017, I was trying to make a booking for a flight hotel bundle. While I was proceeding to checkout, I noticed that if I book through the Expedia app I'll get double the points so I decided to book through the app. After I opened the app and put in all of the information, I realized that the price of the bundle went up by $20. I was very frustrated and annoyed by this since I felt like it was deceitful.

Member ID: [protected]

Itinerary # [protected]. 10th December 2017. Arrived at Heathrow on Flight 2103 Brussels Air at +- 22:15. Seat # B32. Spent an hour looking for Speedy Shuttle (SS) service. Phoned their 24 - hour Emergency # - no reply. Not one of the taxi operators waiting for their passengers had seen a SS placard or even heard of SS. Forced to hire a regular Tax to The Grosvenor Hotel. Paid Xmytaxi GBP 75.00. Time of checking into Hotel can be verified with Hotel. Called SS on 12th to report incident. They could not verify if their service was at Heathrow or not. I requested a refund of the GBP 75.00. Was told to contact Expedia for refund of taxi fare & 1/2 fare already paid to Expedia. Full story reported to Expedia by phone on 14th. Requested urgent reply. No response recd. Phoned again 21st. Confirmed by 14th report. Result - SS advised Expedia that I was treated as non-arrival. No refunds due. As at 22nd instant, no response from Expedia.

On 12/6/17, I had a flight on United Airlines that was booked on Expedia. It was flight 3716-Newark, NJ to Charleston, SC. When the trip was booked, there were 2 different types of "Economy" tickets, and mine was the one that allowed passengers to have one carry on bag, included in the price of the ticket. Below is the verbiage we received on the message we received from Expedia:
From Expedia confirmation:
"Estimated baggage fees charged by United (More info)
Carry on:No fee
1st checked bag:$25.00
2nd checked bag:$35.00"
Phyllis Benson
2006 Izard Ct.
Charleston, SC

Flight Number: 3716

Flight Date: 12/6/2017

Approximate Departure Time: Anytime

Origin: New York/Newark, NJ, US (EWR - Liberty)
Destination: Charleston, SC, US (CHS)

Airport: New York/Newark, NJ, US (EWR - Liberty)

When I got to the United Airlines check in, I was told that I had to pay $25 and check my bag. When I protested, the guy at the counter said something about, "economy". I told him that my ticket was for the economy that included a carry on bag in the price of the ticket. He told me that if I wanted to get on the plane, I had to pay him $25. I have contacted United Airlines and was told that they do not offer refunds.
I bought a ticket that included free carry on baggage and I didn't get what I paid for. Please refund my money.

We called Expedia to book a car rental in Ft. Lauderdale Florida. We asked for a car rental company that would allow us to cancel the reservation if necessary. We booked on the Expedia website Economy Car Rental. Several days prior to the flight we had to cancel the reservation. We sent numerous emails to Expedia. I was put on hold for 2 hours and then they hung up on me. A representative from Expedia called me at 2:00am to say they were investigating the situation. I called the next day and was told we would have to provide a medical note in order to receive a refund from Economy. We provided a medical note from a physician several days prior to the date of the reservation. Expedia is now refusing to give us a refund even though we were told several times that we would be entitled to a refund.

Incident 02/12/2017 - 14/12/2017, Itinerary number:#[protected].
I booked and paid for 3 seats, but haven't been able to make use of the 3rd (extra seat) since leaving, The flight to my destination the airline kindly upgraded me but said they would not be able to do it for my wife or on the return flight so i had to travel separately from my wife and i'm now stuck trying to sort this out from a strange country. When i call Expedia customer service i keep getting told that the airline needs to sort it or i get asked for proof of payment, i didn't book the seats with the airline i did it through Expedia and Expedia should have the proof of payment on their system! Then i get told i will be called back and I get called at 03:00AM? I have to keep calling back during office hours and the cycle starts all over again! I cannot travel without the extra seat so a refund will not help either give me my extra seat or upgrade both me and my wife! You guys have no clue what customer service is about! Everywhere i go to complain i get blocked, even on their Facebook page!

I was trying to book a trip as a gift for my parents when he asked if it was ok to charge my card I said no hold on and he went and booked anyways I was NOT ready. Now I have to wait for my refund. I WILL NEVER USE EXPEDIA AGAIN. I was t ready to book just had some questions. 🤬I didn't have enough in my account to book trip now I'm negative and not even being refunded the full amount. I'm so mad. He didn't listen to anything I was saying

Filed by :
Herschel Hamlen
6770 Sun River Rd
Boynton BeachBoynton Beac FL 33437

Filed against :
Economy Rent a Car
111 SW 33rd St
Fort Lauderdale FL [protected]

Complaint Description:
Deceptive and misleading business practices due to charging more than the advertised and agreed rental rate for a rental car. I made an on line car reservation through Expedia for a compact car at Ft. Lauderdale airport to be used November 29th through December 4th. Reservation Number: [protected] The advertised and quoted price was $57.38 which, according to the contract was the amount due at pickup. When I arrived to pick up the car I was told there was an additional "mandatory Insurance fee" that was not mentioned when I made the reservation. There were no other options available at this location so I had no other choice but to pay the extra $45.82, thereby almost doubling the cost of the car. I feel that adding this mystery "mandatory insurance fee" amounts to a deceptive and misleading business practice and the company should be required to refund the extra amount charged.

Your Desired Resolution:
Refund of $45.82

I am trying to book a 14 day trip and I have been tying to speak with a Representative in the States. Due to past problems, from being connected Internationally which affected past reservations, I only want to speak with someone who is located in the States. This has become very frustrating and time consuming. My reservations always get modified and it leads to confusion every time I call and book while connected to a Representative outside of the States. They refuse to connect me to someone domestically.