Expedia
Reviews and Complaints

Hello,

I have booked a flight for the 19th of December to Vancouver from Toronto. In addition to the flight ticket, I have purchased a $25 (approx) insurance package, as it was advertised that by doing so, it would provide more flexibility in changing dates or cancelling my flight. Due to an unforeseen reason, I must now return to Vancouver a week earlier than the 19th and thought that it was a relief that I have purchased the insurance package (provided by Allianz Global Assistance). Little was I aware that I was only eligible for a refund of the cost of my ticket if the reason for my claim fell under the ridiculously specific reasons of cancellation put forth by the insurance company.
I am writing this email to file a complaint against expedia and their misguiding strategies to sell this ludicrous insurance that I would never have purchased in the first place, had I been aware of the exact details of which the insurance would cover (barely). I am requesting a full compensation for my flight ticket, as well as compensation for the time that I have wasted in making phone calls to be 'educated' of the ambiguous policy of both expedia and the insurance company Allianz Global assistance that I have purchased unwillingly. Had expedia shown the policy in greater detail (furthermore, the detail button on the screen is barely visible that it is easily overlook) this problem would have been avoided and my time would not have been wasted.

I purchased my bundle deal in October with the flight and rental car. I was not notified or did it say in fine print that to rent a premium car you will need a credit card. I paid the amount in full Using a debit card. The week of my trip in December that I will not be able to rent the vehicle and I am forced to cancel my reservation and create a new one. This would be easy if Expedia would allow me to use the credit on the account to get a new vehicle. Unfortunately I had to cancel my reservation and get a refund which takes two week. Now I'm searching days before my trip for a rental car in a busy tourist city with expensive rates using the money I was using to enjoy my trip on a car that I reserved months ahead. This has been a very stressful experience because I planned this months in advanced to make my boyfriends birthday special. This wouldn't be an issue if I didn't make reservations at places far away from each other I wouldn't need a vehicle but now I do. I will never book a bundle deal using Expedia again. This is ridiculous.

I made a reservation #itinerary number [protected] for a one night stay in LMM International Airport Hotel, Carolina 00936 for Dec, 2017- Dec 2, 2017 and received a confirmation number [protected]. Upon my arrival at the hotel I was told the hotel had contacted Expedite and cancelled my reservation. I immediately called expedite and was on told the hotel canceled due to the hurricane Irma/Maria which occurred over 80 days ago. Note I just stayed in the same hotel last week on Thanksgiving and it was fully operational. Nobody from expedient contacted me by phone or e-mail. After I called expedite and trying to locate another hotel in Pareto Rico and on the phone for over an hour I was told that they are unable to find me any accommodation's at any price and I was left stranded overnight on an airport floor with my wife. Please help me [protected]@me.com

I booked a room on Expedia today (December 1, 2017) at approximately 11:40 am Atlantic time. I received a confirmation of my booking at 11:49 am Atlantic time. A case file has been opened: number E-[protected].

The issue is that I booked a non-refundable room in London for December 27. I understand what non-refundable means. However, when I received the confirmation, I noticed additional charges that I had not previously understood: 25 GBP for sheets per "accommodation" (whatever that means); 25 GBP for housekeeping (also per "accommodation") and a 100 GBP cash deposit upon arrival. I did not understand these fees when I booked the room, although it is possible they appeared somewhere on the website - I don't know.

I also noticed that there is no front desk at the hotel, which is not normally a problem, but it is a problem if you can't reach the hotel (they do not answer their phone) and you are expected to give them 100 GBP in cash upon arrival.

When I noticed these surprises, I immediately phoned Expedia (at 11:50 am Atlantic time - one minute after I received the confirmation email).

During my 1 hour and 30 minute call with Expedia, the agents tried many times to reach the hotel. Not only could they not contact them, but the hotel's voice mailbox was full. It is alarming to me that I would be flying to London with my family overnight, to arrive at a hotel I can't even reach by phone and one which is expecting cash from me on arrival. This is certainly not what I expect when I book a hotel through Expedia. Why are you associated with such a hotel?

I have been told Expedia will not process a refund until they contact the hotel and receive a waiver. I am not sure how this will happen if the hotel does not answer the phone.

I was also told on the phone by Expedia that Expedia already paid the hotel for my stay. This is quite an incredible claim given that I phoned literally one minute after I received the confirmation. I don't believe it to be true.

As I mentioned above, I do understand the term "non-refundable" however, in circumstances where a customer does not understand the terms of the charges and phones immediately when she sees them, there is no binding arrangement.

I am extremely disappointed in Expedia. I am appalled that you would be advertising a hotel that dupes people into strange, non-standard additional charges. And I am a bit shocked that you would be associated with a hotel that you can't even reach.

I am relieved I discovered this before I got on a plane to London and dragged my tired and jet-lagged family through the streets of London to a hotel that may not even exist.

I will make alternative arrangements for my family's stay in London, but in the meantime, I am requesting a refund.

Heidi Leslie

I am beyond pissed off right now.. All I was doing was calling a hotel for an earlier check in for my daughters wedding when I was informed that I wasn't booked in The Tower at the Turning Stone Casino where all my friends and family are booked an I specifically asked for The Tower. Casino said call Expedia, I called Expedia and I am literally still on hold for supervisor escalation. My phone now says 1 hour and 30 minutes with no check back for at least half hour now.. This is unacceptable. Itinerary # is [protected]
[protected]@yahoo.com

I recently placed a reservation for 2 nights in Four Seasons Hotel Cairo At Nile using expedia.com... the deal that i'm looking at, at that time is for USD 234/night... I placed reservation for 2 nights and when i'm done, the receipt/hotel only booked for 1 night for about USD 524.00 including taxes.. this is so misleading and i demand to cancel the transaction or to give me what i'm supposed to pay for. For your reference, the expedia itinerary number is [protected].

Flight Billing and Refunds - Itin: [protected] - Case ID : [REQ:S-[protected]]

My flight from Caracas to Miami 10/31/17 was cancelled by Santa Barbara Airlines. I have called multiple times to Expedia and there is no answer to my case. They just say they need to wait to Santa Barbara answer over and over again. I did not make my reservation using Santa Barbara. I did it with Expedia and is almost a month with out an answer. Where should I call to solve this problem

I booked roundtrip flights for me and my older son to New York where he was going to have a surgery. I also purchased Expedia's travel insurance in case we cannot fly back home as scheduled. Since my son was in a critical condition, my wife and younger son flew to NYC to see him, booking roundtrip flights again through Expedia. The only difference is that she didn't purchase a travel insurance. The interesting fact is that my wife called Expedia, explained why she and my younger son are unable to fly back on the date of their return, told them that she didn't buy an insurance and asked what can be done in order to get a refund. They told her to email them a copy of the surgeon letter explaining my older son's condition, which they further forwarded to American Airlines. As a result she got refunded the full price of her and my younger son tickets. I did the exact same thing, but since I had an insurance I expected that it will be even easier for me to get a refund. However, this was not the case - my claim was forwarded to AON Affinity which handles the insurance claims for Expedia. I emailed them the same documentation, but my claim got denied, since the trip was booked for the purpose of medical treatment. So it seems that you have a higher chance of getting your money back if you DON"T purchase an insurance. The most important question here is why this happened? It seems that Expedia sells the AON's insurance knowing perfectly well that it is useless, because they get their cut (agent fee) from the insurance sold through their web site. Obviously they will get a higher cut (a matter of agreement between the two companies) if AON makes a higher profit on each insurance package they sell. How an insurance company makes a higher profit? The simple answer is - by denying most of the claims. AON's and Expedia's record in this regard is unenviable - one simply has to check the multiple complaints published online by their dissatisfied customers. My estimate is that less than 2% of their customers who purchase an insurance and submit a claim actually get a refund. From my experience, I lost more money booking through Expedia (including their absolutely useless insurance) than I would have lost (if at all) booking our flights directly through the American Airlines web site. Expedia in this regard turned out not only to be more expensive, but also a completely irrelevant as a service provider. I hope more and more people will realize that these so-called travel agencies don't provide any additional value to their customers and better be avoided entirely.

I thought I was reserving with the Mayflower Park Hotel on their website. Expedia recreated their logo! I made the reservation, non-refundable, and was quoted $134.31 + $22.72 tax for a total of $157.03.

I was gone for two weeks, did not check my email - got home and found that they had not only already charged my credit card, but opened an email from [protected]@reservations.com - which is part of Expedia. They overcharged me with nearly $30. Today Nov 27, 2017 I spent hours on the phone. I called the Mayflower Park Hotel, they could give me a reservation 12/2/17 for the amount, above... $157. They had the Phoney one from Expedia already on file. They encouraged me to cancel it! I tried so hard, but a Calvin just sat and read policies to me, the hotel rate did not go up, they made an extra $30 on our reservation.

I have run out of energy, I can't even dispute my credit card I am so tired. They have the audacity - to commit fraud by using the Mayflower Park Hotel web page, to fool people, then add $30 on the bill, you be, charge your card right away. Expedia should be shut down!

My name is Apollo Lumu, i stayed with the Best Western Hotel at Mill Manor, Long Island Newyork more than a month ago.
I stayed for one night and paid by cash on arrival before check in.
My sister inlaw Irene Matovu who made the booking on my behalf has since tried to get a refund on the Standard Chartered Bank Visa card for the same booking, the hotel assured me on my initial contact that a refund had been processed.
It is not fair that long after the hotel was paid, Expedia still holds this money without justification.
I have been defrauded by booking agents before, and i hope this is not a repeat of the same.
I'll have no alternative but to take legal action if this painful and inconviniencing experience is not brought to a prudent conclusion.

I called United on October 23, 2017 to fix typo on ticketed name. This was within minutes of me booking through Expedia. United told me they could not make a change as the ticketing was still pending. They would note my reservation and to call back. I called United on the morning of October 24th. United told me they were unable to make change because I booked though Expedia and would need to make change through them. I hung up and called Expedia. I was on hold for TWO PLUS HOURS. I was transferred from Supervisor to Supervisor (at least that is what I was being told). At one point I was told they would need to cancel and rebook the reservation. I panicked as this was last two seats out of San Juan when I booked and said, NO, please do not cancel. I was simply trying to change typo's on name. Unfortunately, I was off a key on typing position when I typed in middle name.

Two hours into call, a coworker, suggested I call United back and explain my Expedia debacle. I did. United fixed Reservation within 3 minutes. I hung the phone up with Expedia ***who still HAD ME ON HOLD***.

BEWARE! Book directly with Airlines. Unfortunately, I could tell this was a foreign call center and the simplicity of the problem was lost on the agents trying to work it. I asked to be transferred to a domestic call center (USA) and was told it was not possible. Lesson learned; $50 saving was not worth the time and frustration.

We reserved a room that said double room double bed expecting it to be the room that was shown in the picture with a couch and two rooms we called the front office and was told that the room is double the size of a regular room which is false. Then in the middle of the night we had a cockroach crawling on my son and killed it I also I have a picture of it then in the morning there was a cockroach crawling next to the TV it got away from me. My wife was shocked when unplugging my son's swing because the receptacle is not screwed in all the way and it's basically hanging off the receptacle. The electrical/cable outlet is hanging from the wall with inside the wall fully exposed. A Giant stain when you first walk through the door, the floor was disgusting The free breakfast in the morning was toast and cereal. I don't know how much more you need but feel free to contact me. I have all the photo proof you need.

When my wife and I arrived at San Diego airport for the return flight to Toronto via Dallas, TX, we were informed by the carrier, AA that there was noConfirmation
F8BL94 (Delta)
Ticket #
[protected] (Isadore Kanfer)
[protected] (Josephine Kanfer)

American Airlines 311
San Diego (SAN)
8:40AM
Terminal: 2
Dallas (DFW)
1:45PM
Cabin: Economy (G)
3h 5m duration reservation!

On October 29, 2017, my husband and I were booked on a flight leaving from Hartford, Connecticut to Aruba with a connecting flight in Ft. Lauderdale. When we arrived in Ft Lauderdale, the flight that we were booked on had already departed. We spoke to the representatives at Jet Blue and they were extremely uncooperative. They told us to spend the night in Ft Lauderdale at our expense as there weren't anymore flight to Aruba on any airline that day. We contacted American Airlines in Miami and we were able to arrange for a flight from there. We finally arrived in Aruba at 10:30pm! When we arrived, we assumed that our luggage would be there. It was not! For the next four days we spent numerous hours n the phone with Expedia, Jet Blue, and American Airlines trying to locate our luggage. Although Expedia did absorb the cost of the flight from Miami, this did not give us back the day of vacation that we lost as well as the wasted time that we spent shopping for clothing. I planned this trip for my husband as his Mother had just passed away. I wanted him to have time to relax and destress. Instead, we had four days of stress, arguing with Jet Blue, Expedia, as well as American Airlines. I
I have booked quite a number of trips through Expedia throughout the years, and I must say that this vacation turned into nothing but stress and aggravation. Due to the invalid booking by Expedia, I would like to know what measures you plan on correcting this disastrous vacation. All the aggravation and stress caused by Expedia was totally unnecessary. The reimbursement for the second flight is not enough as we basically lost four days of our vacation. Nothing short of full reimbursement would show good faith on behalf of Expedia.
I look forward to hearing from you.

Itinerary Number: [protected] / [protected] / [protected] / [protected] / [protected] (Date : 30/10/2017-03/11/2017).
Message: I booked 5 rooms under 5 bookings via Airasiago to Xi'an, China. On arrival to the hotel (mid night), we were taken to a apartment different from the address given in the booking. The rooms were dirty and the place was dark and unsafe. We felt cheated and refused to check in. We call the support line before we left the place. We were being passed around from one agent to another by Expedia and was promised to assist but to no avail. Phone bill was killing.
On returning to Malaysia, we call many times to Airasiago and managed to speak to one Ms Monica who gave a reference no. S-[protected] for record. We called again and one Ms Sneha who was very kind to help and promised that the supervisor Mr Rahman would call me to resolve the issue.
3 weeks has passed, no one called back. I tried calling the support line again but it could not find my itinerary number anymore.

I would expect a full refund for the SCAM and please call me on [protected].

I called on Friday, September 15 to reserve 2 rooms in a block of rooms reserved for the Indiana Library Federation conference for November 13 & 14. I was told there were no more rooms in the reserved block at the discounted price, but that there were other rooms in the hotel (Indianapolis Marriott East) that we could reserve at a much higher price. Thinking it was my only option, I did so. I was offered insurance in case we needed to cancel, and I accepted that option at $67.
After talking to a member of the Indiana State Library, who was very surprised to hear that the block rooms had all been taken so quickly, I called the hotel itself, and found that there were indeed still many rooms left.
I called Expedia to cancel the reservation. I was given the Case # listed above and was told that the refund would show up on our credit card bill. They also said I would be contacted within a couple of hours. I never received a call. I called back three times. Each time I was told I would receive a phone call in the next two hours. I never did.
Finally, I called the hotel and found that they had no record of the original reservation. So, satisfied that the reservation had indeed been cancelled, I kept the Case number I had been given as proof that I did indeed cancel. However, the charge did show up on our bill. We disputed the claim. Expedia has disputed our dispute! My bookkeeper has called to discuss this. The Expedia person would neither confirm nor deny that we had a valid case number. They also claimed that the insurance we purchased was a "waiver" of our right to cancel! Why in the world would anyone purchase a waiver to NOT be able to cancel if needed?
Simply put: I was lied to when I was told there were no more block rooms at the discounted price. I purchased insurance to be able to cancel the reservation, the proof of which is on the bill itself. I cancelled one business day later, and nearly 2 months before the date the room was reserved. I received a case number at the time I called to cancel. Within a few hours of the time I called to cancel, on the same day that I cancelled, the hotel had no record of the reservation, so I know that Expedia actually did cancel the reservation, but they did not cancel our bill.
I'm asking that Expedia please let Visa know that we do not owe this bill.

Please refer to flights booked today, BWI to TLV and ATH to IAD, flights on 3/20/18 and 4/6/18.

1. Your website states that I may cancel flights within 24 hours.

2. I tried to cancel these flights online with no success. Going to my account, there was no "upcoming flights" on the page.

3. I called Expedia, and spoke with your agent, who said she would cancel the flights from ATH to IAD, but that the flights from BWI to TLV had had to be cancelled with the airline.

4. Your agent transferred me to the airline, and I requested the airline to cancel the flights. The airline indicated there would be a charge for this.

5. This is not right. You state that I may cancel within 24 hours. This is within two hours.

6. This email is to confirm that all of the flights booked today will be cancelled with no charges.

7. If you cannot do this, please cancel my account with Expedia.

8. If you have any questions, please call me. [protected].

9. Please confirm that you have cancelled all flights booked today with no charges.

Thank you, Gordon Schaaf

Booked Dream Weaver Inn, Puerta Penasco Mexico. Now the hotel's website says they're closed. Expedia was paid in full and no cancellation allowed. The basically non-English speaking customer service ASSURES me someone will call me in 24-48 hours but the trip for 2 is over the Thanksgiving weekend, next week. Clearly Expedia didn't check with the hotel to see if they were actually taking bookings and it's hard to say who else might be in the same boat. The chance of rebooking at this point are probably nil, but we've already made a ton of plans there. We want Expedia to get us a comparable room, with free parking and that will take dogs (as Dream Weaver said they would) for a comparable price. This is the second major issue I've had with an Expedia booking - the other resulted in us having to take an additional day to get home from a vacation.

October 21 motel 6 in Chico refunded my stay $70.72. Expedia charged me $148.54. confirmation # 0108aaw971. Reason. someone in the room next to me left the bathroom fan on all night long I couldn't sleep, I called the office an nothing happened. so the manager refunded me the last night stay.
the next week I stayed there again an couldn't stay it was so load at 10pm the people up stairs were bouncing an jumping up an down I called the office again an told them I had to leave. I had to find a different hotel. Motel 6 only charge me $194.02 I paid Expedia $404.00 I've not yet received any refund from Expedia. confirmation # 0108aay020

11/14/17-Rude customer service. Chloe, didn't answer my questions. She told me to "call" to get my answers. Then when I asked to speak to a supervisor, she had me on "hold" which was putting the phone down as I could still hear her and the other workers. The supervisor, Abby, was clueless as well and as rude as Chloe. Neither of them were able to answer me and when I asked more questions, she went off something that had nothing to do with my questions.