Expedia
Reviews and Complaints

I booked a flight from Sacramento to Chicago for a work trip. I recently resigned form my company and am now no longer eligible to attend the work conference. As a result I had to cancel my flight. American Airline will provide me a $397 credit but will charge me $200 for a reissue fee. So basically I am only getting $100 back. United will not refund me at all, which I find ridiculous. I paid for the cancellation insurance and am not even able to use it. I am extremely frustrated because I basically wasted money. Out of my almost $500 spent I am getting 1/5 of it back. I enjoy using Expedia however after this incident I am reluctant to use this service again. I would like to see this rectified. I am a single mother trying to survive and it is things like this that make the world a little less enjoyable.

extremely frustrated,
Patrice
[protected]

Please, I am begging you not to book anything through Expedia unless you want to lose all of your money and time.
They are absolutely unreliable and bring sadness only.
If you book with Expedia, they will try to suck as much money as possible and will provide no help, no protection if you need it. Experiences have shown that no one is guaranteed anything and anyone can get into an awkward situation. And if it happens, Expedia will care nothing.
So if you want guarantees and to have more rights, never use travel agencies like Expedia. You better spend some time and do anything on your own, book directly from the airlines or hotels, and you'll always be happy.

- 10/25, 10/26, 11/10
- Itinerary # [protected] & #[protected]
- Booked as round trip from Seattle to Atlanta. Email confirmation not received from the return on either itinerary. Found out from Spirit I would have to get my bags and recheck them for the flight from Baltimore to Atlanta.
- I am requesting a complete refund for this trip. I have had nothing but issues. I have spent more thank 6 hours on the phone with 3 supervisors, customer service and on hold.

Hi,

I hope this email finds you well. I am writing to tell you about a recent terrible experience with Turkish airline.

this is regarding:

passenger name: shafqat Zawar (my mother)

Confirmation number: R8QG8B

initial ticket number: [protected]

Initial flight: actual flight was from LAHORE TO CLEVELAND

flight details: LAHORE TO ISTANBUL (Turkish airline 715 on nov 8th at 6:05 am). then from ISTANBUL TO CANADA (Turkish airline 17 leaving at 3:30 pm). then from CANADA TO CLEVELAND (Turkish airline 8656 nov 8th, 8:45 pm)

Of note, I booked this flight through expedia

regarding the above flight, around 1.5 to 2 weeks before flight departure, I called Turkish airline customer service for any specific requirements for transits in turkey and Canada. I was told a visa would not be required for transits in turkey or Canada as the patient has a US visa and the final destination is in the US

So my mother took her flight on November 8th from Lahore to Istanbul. However, despite issuing her a boarding pass in Istanbul, they did not let her board the flight to Canada because she did not have a Canada visa. so she got stuck in Istanbul.

she ended up missing her initial flight from Istanbul because she wasn't allowed to board. but then she was claimed to be a NO SHOW by Turkish airline. I called expedia to get another flight. I was charged penalty fee of 130$ for a now show and a 65 $ for flight change in addition to insane cost of a new flight I had to get for her directly coming to the US. this ended up being 372$ and the flight she got wasn't even coming to Cleveland. it was ending in new York. all the Cleveland flights had insanely long transit times for instance a 30 hour stay over in Houston.

I want to point out that I called expedia at 7 am and stayed on several phone calls with them till 2 am (for around 20 hours) with phone calls ranging from 1 hour to 3 hours. After several hours on phone with expedia customer service yesterday morning at 9 am, payment was deducted from my account account and a new ticket was made. Expedia confirmed with Turkish airline, I was told was a confirmed flight (which was supposed to leave at 12:15 am US eastern time and 8:15 am Istanbul time)

However, when my mother went to the front desk at Turkish airport to get her ticket and check in, she wasn't able to do so because they kept telling her its a reservation, not a ticket. whereas expedia and Turkish airline kept telling me this new ticket is confirmed.

between 7 am on November 8th US time and 2 am on November 9th US time, I constantly remained on 2 phones with many customer service personnel. I talked to multiple agents, supervisors and helpline. I had to miss an entire day of work because of this.

around 7 pm (10 hoursssssss after the 2nd ticket was purchased), I was told the ticket cannot be issued until the initial flight that my mother was supposed to take actually lands in Cleveland which also happened at 9:22 pm. So my question is why did the supervisor who issued the new ticket at 9 am not tell me that the new ticket will not be issued until initial flight had landed in Cleveland.

after the flight landed in cleveland, she had less than 3 hours to get the ticket issued. I again remained on the phone trying to get the ticket issued. however, it did not happen. 1 hour before the flight, I was told by customer service to switch to another flight. the first flight out was at 3 pm Turkish time (7 am on nov 9th US eastern time). so we purchased that ticket. and finally it was issued at 2 am.

so it took your customer service and altogether a total of 20 hours to issue a new ticket for a flight change despite me having made a payment that many hours ahead of time. it cost me an entire day of work, so much stress on my part and my mothers part. it is insane and ridiculous. and for most of those 18-20 hours, we did not know what was happening and what was wrong. it was a constant stress and torture.

My mom was stranded on an airport where half the people do not understand English. her phone wasn't on roaming so she did not have a telephone connection. the airport internet connection wasn't working for most of the time. and despite paying for the ticket, it took them 18 hours from the purchase to actual issue a ticket.

she was eventually able to take the 3 pm flight from turkey to new York city. it took her 48 hours from her initial to reach US at a destination which isn't even her final destination (which is Cleveland). and we still have to get her another ticket to Cleveland.

eventual ticket she took was E-ticket #, [protected] with the same confirmation number as mentioned above.

I need to point out multiple issues and places where Turkish airline & expedia were at fault

1. Turkish airline customer services told us of no visa requirements for transit in Istanbul or Canada assuming it would not be needed since she had a US visa. this was misinformation. Turkish airiline policies and rules also did not have any mention of that.

2. Turkish airline staff checked her US visa on her passport before they let her depart from the Lahore airport but no-one checked her Canada visa. technically if a patient flying out doesn't have a visa that they may require to complete their journey, they are generally not issued a boarding pass. so she should not have been allowed to leave Lahore airport in the first place. if that would have been the case, we would have switched her flight right then and there. it could have prevented so much stress, trauma and anxiety and such a prolonged torturous experience.

3. It was wrong on your part to have done that. because when she got stuck in Istanbul she faced many challenges. there was a language barrier, she did not have a functional phone, internet at Istanbul airport wasn't working

EXPEDIA's biggest FAULT.
4. we were issued and charged for a new ticket at 9 am yesterday but the reservation could not be ticketed because of a policy that we were not informed about . we put us in a constant state of uncertainty for 18-20 hours hours. she couldn't rest, she couldn't eat, she couldn't sleep because despite paying for a new ticket, no one was issuing us a ticket and despite many phone calls, we were unable to figure out what the issue and hold up was until much later. she kept going to the ticket counter every hour an hour to check what was going on and neither expedia nor turkish airline could tell me what was wrong. she did not have her medications that she needs to take because her medications after the initial 24 hours were in her booked baggage that the airline authorities did not let her access.

5. we were put through the anxiety of almost missing another flight.

6. her initial flight duration was 25 hours to Cleveland and it ended up becoming 48 hours to new York city (she isn't even reaching her final destination right now).

7. she had not taken her medications and now she is on her way to new York city in a dire health state as well.

All of this could have prevented if Turkish airline customer service had given me proper information a few wks ago when I called to ask. or at least if your staff had stopped her before letting her take the flight from Lahore. because it was home, she had a phone, she could have gone home and rested until we had gotten her a new ticket.

It was a very tragic, traumatic and horrible experience. needless to say, I will never book a flight through expedia again.

the most traumatic part of the experience was the uncertainty of what was wrong and why could a new ticket not be issued. she couldn't relax during her time at the airport for even a minute because of misinformation and lack of knowledge at the part of your customer service.

I was told by an expedia agent for a potential refund of 100$. I told him that was a completely unfair amount compared to the extra money I had to spend for this ticket not to mention all the trauma we were put through.

I am emailing to inquire for appropriate compensation (and by this I mean a refund, I don't want expedia dollars because I don't plan to use expedia ever again in my life). keeping in mind that we ended up spending around an extra 600 $ (including her flight to Cleveland) to figure out something that was the fault of your staff and more importantly keeping in mind the extra time and trauma that we were caused because of this experience.

I am waiting to hear from you

If you want further information, I can be reached at [protected]
my account information is: ifrah.[protected]@gmail.com
number associated with account is: [protected]

I arrived for check-in at about 10pm. By 11:15pm I was checking out, while on the phone with expedia requesting a refund because the room was infested with bed bugs. My daughter and I were getting. Bitten every where. I also had to find and pay for another room. The expedia agent was no help at all and I want my $84.60 refunded immediately. This was a huge inconvenience.

Paid for a trip in full to Expedia $3300 in August. They called me to tell me the hotel was cancelling due to natural disaster. They asked what I wanted to do, cancel entire trip & get refund or book a new trip. I asked them to allow me the weekend to think it over & get back to them.
In the mean time they credited back the hotel without my consent to the credit card that was used . That balance had been paid off long ago. I had a balance transfer only on there with a 0% interest rate which I've been making payments on. When they did this it paid off my balance transfer (which I did not want) & now I have no vacation money to book a new vacation. I called them twice yesterday as well as sent an email. Spoke with a manager named John who was going to call me right back when he got to his desk. That never happened. I called again today only to be told to call back in an hour. I don't have the time to make numerous calls to get this settled. They told me to call the credit card company, I did, they told me it was Expedia's prob & they needed to charge it back. I really need the reund as I have booked another vacation using a diff credit card which I'd like to pay off with that refund.

To Whom It May Concern
I called the customer service on 4th Nov. 2017, @ 5:30PN (PST) and talked to EMY and requested to send me an e-ticket (Itinerary # [protected]). I requested because the e-ticket I received through email contains the price of the ticket. This ticket I have purchased for my grand daughter, Chandrika Halder. I paid the money. But, I do not want to know her the price. My request was declined by Ms. Emy. Then I talked to her supervisor, Ms. May, and she told that within 48 hours I will receive an e-ticket, without the price so that I can forward the e-ticket to my grand daughter. But, I did not get any e-ticket without the price tag so far. Al junk mails are coming from the customer service department. One thing I can do is that in future I will think before I purchase any air ticket from Expedia. I am a customer for 30 years. I will also tell my experience to my friends.I might write this in a national newspaper.
Best
Dr. Tapan Kumar Gupta
Tel # [protected]
email:dr.[protected]@gmail.com

My husband and I stayed at Wingate by Wyndham Missoula Airport, Missoula
Oct 28, 2017 - Oct 29, 2017. I would like to request that Expedia refund the cost of our stay in full. We had a horrible experience at this hotel. The people in the room directly above us were pounding and stomping around all night and had a barking dog in their room. At 1am I'd had enough and went downstairs to ask the front desk for assistance. The person at the front desk was named Ian and he was very rude. When I walked up he was on the phone having a casual conversation (not work related). I waited several minutes for him to finish, but finally had to tell him he needed to hang up and deal with a customer who needs help. He did hang up but when I told him the problem he said he would have someone "go up there and listen to see if there was actually any noise." I said again it was actually the room right above ours (we were in room 241). He said that was all he could do. I went up to my floor counted how many rooms from the end of the hall our room was (4 rooms from the end), then I went upstairs and counted four rooms from the end of that hall and the room was 341. I went back downstairs and told Ian at the front desk and he called the room and all he said was "this is a friendly reminder that after 11pm it's quiet time." I said I'm sorry but this doesn't resolve this for me. I got this room to get a good nights sleep and that has been lost. He was very snide and acted like my concerns didn't matter. He angrily told me he wouldn't do anything else for me. I said alright and started walking back to my room and he shouted after me in the most sarcastic tone, "I hope you have a very good night." It was completely unprofessional and rude. In the morning I spoke with the manager and she said she would have refunded my room in full, but since it was booked on Expedia that I had to go through you guys. She said she would contact you with a message as well to let you know about what had happened. Again could you please refund the cost of our room? Here is my Itinerary # [protected]
Thank you,
[removed]
[protected]
[protected]@gmail.com

Dear Expedia
My name is Farhad Khan and I am asking about our Bank Transaction.

I'd very much appreciate your help and advice.

I would like to inform you that someone unknown person make a transaction in expedia center from our bank standard chartered via credit card . On a monthly basis we reception is received bank statement from our bank last few days ago we make a complaint to the bank for this transaction and after review of our complain they send to us this letter in attachment please kindly inform me that who make this Transaction what is the name of that person and where this transaction spend ...

waiting for your response

thank you so much

Jet Airways had cancelled the flight 1 day before travel (YYZ to AMS)
Solution Attempt #1:
Me: I called Expedia to get a flight resolution sorted
Expedia: 2 options were given to me, get on a flight 2 days later or get a refund
Me: A flight 2 days later is not an appropriate solution to a flight being cancelled
Expedia: Reconfirming I only had 2 options
Me: Agreed to a refund as I was told there was no way I was getting a flight on the same day, before ending the first call I got Jet Airways information and immediately called them after getting off the phone with Expedia. It was unacceptable to me that I was now going to have to book a flight one day before it left as the prices were going to be 2x what I had originally paid. This was Jet Airways problem to fix - not my financial burden!
Solution Attempt #2:
Me: Called Jet Airways, explained to them that my flight was cancelled and I needed a resolution of a same day alternative flight.
Jet Airways: Immediately looked at an alternative company to rebook a same day flight, found a KLM flight that same day, but then realized that I took the refund from Expedia and they were unable to reschedule my flight. Told me call Expedia back
Solutions Attempt #3 & #4:
Me: Called Expedia back, escalated the call to a Supervisor... explained the situation that had I known I should have called Jet Airways first I would not have taken the refund that has now left me with no flight and the financial burden of paying 2x the original flight cost to rebook on my own. I was repeatedly told that this was my problem as I took the refund and there was nothing they could do! Absolutely appalling and disgusting customer service to leave a customer in this situation. I would have never taken the refund had I known there was an alternative option to get the flight rebook and sorted out with Jet Airways directly. I was completely misinformed and misguided. I called back a second time in desperation of trying to get this sorted as I did not have an additional $1000 dollars to rebook my flight. Conversation with Expedia resulting in the same customer blaming tactics. Icing on the cake, I was informed that my refund was going to take 8 WEEKS! I will NEVER use Expedia again!

I booked my trip car rental through Expedia, after booking confirmed twice that I have unlimited km to drive by 2 customer service representative also by an email confirmation through expedia. I get to the car rental only to find out that in fine prints I wasn't getting unlimited km. Economy car rental blamed Expedia and Expedia blamed car rental. I was stranded with no car and cancellation fees. The customer service representative denied my request to speak to a manager.

I was booked on a flight leaving STT to DFW connecting in Miami. The flight was cancelled, but later I found out that the flight never existed. I was literally stranded on the Island because I was sold a ticket that could never be used. I just checked and that flight is still being offered although it does not exists. Due to this oversight on whom ever part I encored extra expenses in efforts to make it back to DFW. The experience was disheartening, an emotion that was exacerbated by the circumstances of my travel and current situation. I was traveling to STT for a funeral of a family member that pass. It was already a hard decision because my wife is battle-ling cancer. But we made the decision that I should go. Being stranded was not an option because I had to get back to be ailing wife, and American said the closest date they would be able to accommodate would have been the 31st of October. So I was never and could never have used the part of the ticket from STT to Miami and on to DFW on the 23rd of October. There is only one flight leaving out of STT per day, so I had to catch a flight to Puerto rico which cost me 165.00, then a flight from Puerto Rico to DFW connecting in Newark NJ for about 800.00 dollars with the extra bad fees I was out the amount of 965.00 to make it back to DFW. I would like for Expedia to reimburse me for the extra expenses encored in my travel.

Hi, Booked via Expedia and travelled to another country to realize we have no booking. Somehow reached them and they sorted out with the hotel only the hotel having us charge without telling us on our credit card.
Trying to reach Expedia. Call centre guys hang up saying they will get back (happened 4 times) and email has not been answered since 12 days. And corporate headquarters won't pick up. The complaints link on the site error out after I submitted my complaint. Basically they can't be found. Thinking of taking to media perhaps? maybe thats how they will wake up?

Ref: itinerary: [protected]
Last night I purchased a pair of tickets from SFO to Montreal, Canada. I also purchased travel insurance and paid $50 to cover both tickets. 10 minutes after I made the purchase I realized conflict with my wife's schedule, after discussing it with her, we decided to cancel the travel for now.

Nice last night, 10 minutes after purchasing the tickets, I have been talking on the phone with Expedia's agents for a total of at least 5 hours. They refused to refund my ticket. They basically said this is a "Bargain" price and is no-refundable.

The last gentleman I talked to told me "You are talking to the highest escalation department and there's nothing we can do for you!". This is absolutely unfair, especially for someone who's been purchasing flight tickets and hotels through Expedia for the last 10 years. I am so frustrated and don't know where to go with this.

It was a horrible hotel. It was over priced! There was no coffee, no tolitries, no phone, no thermostat. The website was misleading! It was a dirty room. I got hives! Parking garage was dirty. There was garbage everywhere and dirty underwear in parking lot. Staff was not professionally dressed. No bell hop the list could go on. So displeased. It should be taken off Expedia. Expedia wanted us to pay for another room and there was no refund!

URGENT

I made a reservation at Casa Torices Real, Cartagena, Colombia on the 25th September via Expedia. I was told that I would not be charged until the 9th November. However, I was notified by my bank that I was charged an amount of ZAR (South African Rand) 3065.30 �" which is an approximate amount of COP 665 442.61 or US$ 226.35 from this hostel. I immediately cancelled the booking. As you can see from your records of the cancellation I was supposed to get a full refund of the deposit from the hostel. I have sent numerous emails to you and the hostel and I have phoned the hostel - and they PUT THE PHONE DOWN ON ME and I have still not received the money back into my account.

Please can you ensure that I have my funds back into my account as a matter of urgency as it is now nearly 4 weeks since this incorrect payment was made. YOU EXPEDIA, GUARANTEED THAT I WOULD NOT BE CHARGED.

THANK YOU

Expedia Itinerary number: [protected]
Garth Klein

I reside in Santa Rosa, CA. Because of the recent fires in Santa Rosa, my entire neighborhood was evacuated, therefore I had booked a room with Extended Stay of America from 10.12 to 10/20.
on Sunday I was notified that the power is back on and I checked out of the hotel and drove to my house in Santa Rosa. I had called Expedia with an update about the early check out. Expedia notified me that Extended stay of America will only return to the and credit me for 3 days instead of 5.

Extended stay of America are profiting from the misery of people that were evacuated and those who lost their homes. Expedia the same.
I demand that my fee for the 5 days i did not use will be refunded to me ASAP.

I had a very bad stay at the extended stay of America. I will never use this brand again as well as Expedia.

I demand that Expedia will refund the customer for 5 night.

Please notify me email or text.

my phone number [protected]

Why to book your vacation with a travel agent and why never to book a vacation with expedia.

When I found out from my doctor that I had a tumour in my uterus as well as one in my kidney I decided now was the time for a vacation. My boyfriend and I have never traveled together and he had never traveled outside of canada and the united states. My family and I have been travelers for as long as I can remember. Normally, I book my vacation with a travel agent as well as a few vacations I had recently booked with tripcentral. However, I received an email one day from expedia. Apparently, I was a valued customer and was eligible to receive 50% off for my next booking. I was excited, so I used this "amazing deal" to book me and my boyfriend's flight to iceland. For about a month, life seemed good. I did notice that although expedia sent me a confirmation for my flight, when I
Followed the link, it always said my tickets were still processing. Today I called expedia. After being on the phone with them twice for over an hour each time, here is what I have been told. My tickets were never processed and therefore cancelled. I was asked why I had never been contacted by wow airlines and told that my tickets were cancelled. Implying it was wow's fault and that somehow I would know why I wasn't contacted. I was then told I could rebook my flight. For the current price wow airlines was selling tickets. So much for being a valued customer and receiving 50% off my booking! When I asked to receive the same price I was quoted before I was transfered. To a supervisor, and then again to cooperate office. I was told by cooperate office that I would have to be on the line while they contacted wow airlines as well as my credit card company to see why the payment hadn't gone through. Basically, they wanted to to see who was to blame before they would be willing to help me. I had to start work so I would have to call back. I was sent an email from cooperate office with instructions to call back, a case number and a brief recap of what happened. When I called back, it was the wrong number. I waited almost 20 minutes on the phone to be transferred to find out the case number given to me meant nothing. I had to explain the entire situation again. And then again when I was transfered one more time. Eventually, I talked to another supervisor who informed me that it was expedia who did not send my credit card information to wow airlines. This is why my flight was cancelled. He then told me he was going to call cooperate office again to try and figure something out for me. So I could get the same tickets at the same price I originally bought them for. I was on hold for about 25 minutes when the line disconnected. The supervisor called me back and left me a message stating that they would still like to help me and to please call back. This entire experience has been a nightmare. Hours on the phone. Being discontected constantly. I will now have to spend extra money on plane tickets or else loose money on the hotel and car I have rented for our trip. What was supposed to be my santuary before I have a very scary surgery has turned out to be the worst travel experience of my life. I am hoping my story can help others. Use a travel agent, someone who cares about making your travel experience pleasant. Who really does value your business and takes care of you from start to finish. You will never receive this level of customer service from expedia. 100% disappointed.

# UOACYT I was suppose to come back at oct9 with direct flight from cmh to JFK last min flight was canceled I was given a diff flight for next day/ I refused since I had to work and couldn't take Day off. I was given a new flight not direct but with s stop at Washington and not coming to JFK but lga. The flight from Washington was canceled too. I was since 1:30 on the way back to New York w no success. I was given again a new flight at 6:00 am next day something I couldn't accept. I asked to be stand by on the next flight but there were at least 20 people in front of me. And than the worst happened - American Airlines representatives decided to do upgrades to people who are not on the 9:40pm flight( originally 9:00) but on the one after it and let them go in instead of letting me go on it and I'm waiting since 4:30pm over 5 hrs in the airport! I was so mad and I'm mad and I want my money back - I will report that to the better business bureau I came home at midnight ending up paying for an ubar from lga paying for kosher food since I can't have any other food and very late st home. I'm extremely upset

100% disappointed in service. You have lost a customer for life. I bought a $600 plane ticket with $50 extra for the cancellation service. My husband is currently deployed and we were scheduling his flight home for a 4 day leave before he leaves for 10 months! I not only spent hours being bounced around but also got zero dollars back including the cancellation policy I paid for as "serving your country" is not a valid reason but "losing your job is". When did unemployment rank higher than the men and women who protect us on a daily basis? The ones that leave their family, friends, and home for a year on end. I expected more from a large company. My last call I demanded to speak to a manager and was told no. Who tells a very upset customer no when they ask for a supervisor? Deployment is not easy, a little help would have been greatly appreciated. Instead the people within this company made a hard situation that much worse.