Expedia
Reviews and Complaints

I booked a hotel through ebookers with a free cancellation option. As I do regularly I check the prices to make sure I'm getting the best deal. I found the hotel cheaper through expedia (same company as ebookers!) so cancelled the booking (phoned ebookers and they were very sketchy about price matching the difference) As I had previously cancelled a booking and had my refund within 24hours I was not concerned.

No refund has ever been processed on my account for this booking. I have spoken with members of ebookers staff who in my opinion are the most unprofessional people I have ever had the misfortune of encountering.
I have tried emailing but again just get emails saying they have initiated the refund but not processed it. My bank have advised nothing is pending.

I cannot understand why I cannot get my money back. I have now had to pay this on my mastercard . I am completely disgusted . Surely they must be breaking terms and conditions.

Please help

Beverley Pirrie

I booked my reservation through Expedia.There has been unauthorized changes to my Itinerary by American Airlines.

When I called up to cancel my Itinerary I booked my reservation through Expedia. There has been unauthorized changes to my Itinerary by American Airlines.

When I called up to cancel my Itinerary, they kept me in the call for more than 3 hours and I was working with the Supervisor Celina. She said she is going to transfer me to corporate team and promised me to call back if the line gets connected. she disconnected the call and never called me back. Expedia wasted lot of my time and worst customer experience. I am still trying to reach the customer service and wasted another 2 hours with no result.

My ticket cost is close to 670$.

I will not recommend expedia to any one.Its not worth your time and money.

Reason of review: Poor customer service.

Monetary Loss: $670.

Preferred solution: Full refund.

I didn't like: Worst experience with supervisor celina.

Itinerary # [protected]
I booked a return flight to Scotland on Air Canada in August, 2017 flying out of, and returning to, Canada. I live in the United States. I have attached a copy of Expedia's Travel Confirmation showing the pertinent parts of the booking. I received nothing else from Expedia leading up to and during my trip.
On my arrival at Glasgow International Airport for the return leg of the trip I was told I would need an Electronic Travel Authorization to fly into Canada.
By the time I was able to arrange this my flight had gone. I then had to spend over one thousand British pounds to get a flight to the United States.
Contrast Expedia's failure to communicate with its customers with my wife's Air Canada booking which included a check-in warning about travel through Canada.
Expedia's failure to inform me of the introduction of the eTA, and its failure/refusal to provide any followup after initial booking - including any form of check-in reminder, is directly responsible for my situation.
Simply adding words to a booking form, disclaiming all responsibility for everything thereafter is a woefully insufficient way of trying to, "Get off the hook"!
I look forward to Expedia's commitment in resolving this matter.

To: CEO, Dara Khosrowshahi
Expedia Building
333 108th Avenue, NE
Bellevue, WA 98004

From: Daniel and Skylar Gallman
1457 S. Duncan Ave
Clearwater, FL 33756
[protected]
[protected]@knology.net

RE: Expedia Itinerary #: [protected]
The Hotel Property is: 6840 Shannon Pkwy. South, Union City, GA 30291

Date: 17-July-17

Dear Dara Khosrowshahi,

I brought my daughter and one of her friends to Georgia last weekend, to visit one of their closest Elementary School friends, who had moved there 11 months ago. They were all so excited and couldn't wait to get take a summer vacation, and also to get the old pack back together again. It was important to me to show my daughter, and her friend, where Ella had moved to. I wanted them to see Ella's new home, school and community to promote the concept that Ella isn't "gone", she just moved 7 hours away and they can still have a friendship, even if in a less frequent and more distant manner. Atlanta is not a place where I would have chosen to bring my daughter for her 7th grade summer vacation, but it was worth it to me to spend the money to enhance my daughter's perspective of relationships and promote psychological development.

But unfortunately, I have disputed the credit card charge for our reservations at the above hotel for the following reasons:

A) When me and the 3- thirteen year old girls went to the lobby to ask for more towels, there was a young lady there crying while telling us that there were 2 men who held guns to her head and stole her money and phone, within the room only 4 doors away from ours!  My daughter and friends totally flipped out and we had to pack and leave at midnight to go find the one available room in that area, which was 20 miles away. Now I can relate to a different time and culture, as I felt as though we were Jewish people sneaking out of Nazi Germany in 1941. As we carried our luggage to our car in total darkness, as inconspicuously as possible, quickly, silently and staying as close to each other as we could, - we could see the guys that the victim described, leaning on a railing 45 feet away, watching us. We could smell what it was that they were smoking. As we drove away, I reported the incident to the police, who were very anxious to begin their investigation. Obviously, during those 30 minutes of time it took us to pack, load and finally lock the car doors, I was very concerned that I was unable to protect the three, thirteen year old girls who relied on me for that very reason. Due to many conventions in the area, it literally took us hours to find other accommodations and we didn't get to sleep until 4:30 AM the next morning. Before sleeping that night, I called the Magnuson reservation line and was supported by a friendly staff member who said that all Magnuson hotels are independently owned, and I would probably have to resolve the issue with that one hotel's owner. I know that would be a futile waste of time- so have resorted to disputing the credit charge.

B) My daughter and I used Expedia to find a deal on a hotel with a pool near Ella. We liked the price, the pool and pictures presented on Expedia’s website. We noted similar rating between Expedia’s 3.5 out of 5 rating and the Tripadvisor’s 4-star rating clearly presented on Expedia’s website. Another factor that reassured us was that we have had absolutely fantastic experiences at the Magnuson, Marina Cove in St. Pete, FL, and therefore trusted that brand. So we chose the above hotel believing that we were making a good decision, believing that rating on Expedia and Tripadvisor were accurate. Next time I'll spend the time to read on-line reviews before trusting your brand again. Besides the element of crime, everything was mis-represented in your ads and pictures... to the point of fraudulent... the pool was closed, with all of its rusty furniture piled up in a corner (due to a lack of a licensed commercial pool operator?). The place is a shack, dirty, moldy carpet due to the warm mini-fridge leaking water around it. When we first walked into the stinky 94 degree room, not only was the A/C turned off, but everything inside was unplugged (Unplugged, really?) There wasn't even a room number on our door to prevent us from trying to invade on other guests. The TV and the video quality is ancient and fuzzy, the wi-fi Internet connection archaic (slower than dial-up) and the interior design aligns well within the 'slum' category.

C) The health conditions are awful, I didn't want to scare the girls but I couldn't even sleep thinking that bed-bugs were biting me. I couldn't imagine that the owners would spend the money on the hot-water, thats necessary for their laundry department to be capable of killing all the parasites that humans bring to hotels. There was food waste scattered around the property, from other guests, attracting insects. You know, trash cans need to be emptied and then you would have to hire and pay staff to do that. Today, I found a review on another website who killed cockroaches in their room. I Wish I had seen that in early June.

D) We couldn't get the attention of any hotel staff because the lobby was always full of 2 or 3 other guests addressing other disputes in expectations. The hotel staff always denied any accountability regardless of the nature of the guest's complaint. Everyone complaining mentioned Expedia as the source of the reservation. When we tried to report the above criminal activities, the manager pretended that his phone kept ringing so that he could ignore our report.

E) At this point, I see no value in Expedia's brand. Accuracy is the main purpose for your service and it is flawed. Since Expedia doesn’t have a chain of hotels, restaurants, rental cars or airline service to provide, the only requirement is accuracy. Now we see the few dis-satisfactory reviews displayed on Expedia, compared to the many positive comments. If a pic of a clean blue pool is on your website, then we expect to be able to swim- nothing less. If I was a CEO at Expedia, I would save my future customers from hostile situations and my company from liability issues... by immediately removing this property from the services I offer to my customers.

F) I am very concerned that the parents of my daughter's friends will not trust me to be responsible with their kids anymore. Those parents may not even allow their kids to be friends with my daughter anymore. For us, this is far from over. I can't control what those kids tell their parents so my daughter and I will have to live with the consequences that will result because we trusted Expedia’s accuracy.

G) Three weeks from now, when the ALL the kids go back to school, they all will all be dying to share their unique stories of "My Summer Vacation". My kid and friends won't be describing their wonderful experiences: Pop music, learning to flirt with boys, playing Marco Polo and meeting other kids who all share having fun in the pool. Instead they will first be jealous of the other kid's stories, then describing the pool's "closed" sign, guns, crying victims and fleeing for safety in the middle of the night. I could just cry.

G2) (added on 9-2-17) The pictures on Expedia’s web-site showed a hotel with a nice lobby where guests ate breakfast and could relax comfortably. However, in real life, the hotel locks it’s lobby sometime about 9 or 10PM and allow communications to guests through a bullet-proof window. Had that been on the web-site, we would have had all the details needed to choose a different hotel. → end of new comments.
H) While checking in, they took my driver’s license and credit card and scanned it into their personal computer. I tried objecting from the fact that they run the card through the banking terminal and Expedia could vouch for my identify in the event that we cause any damages or they were due compensation. I am still concerned about the security of my identify on their personal little computer, and expect that this could be the type of business who sells info to hackers. They conveyed that they are entirely separate from Expedia and the business relationship between the two companies do not accommodate liability. Now I know that using Expedia is not worth the risk, neither in personal safety or financial security. You might think that this perspective makes Expedia’s mis-representation appear almost trivial… yet it is the main reason we selected this terrible hotel.

I) Our horrible weekend cost me $1, 150, which is probably a joke to CEO's of a national chain, but to me, it is damn near 2 whole weeks of hard American work. The loss continues because I should be working right now- generating income. But instead, I am forced to endure consumer protection activities with my bank, Expedia, Magnuson hotels and even the police. Beyond the monetary loss, there are also several emotional impacts caused by crushing the expectations of the only summer vacation I could afford to offer my daughter and her friends. I have to spend time dealing with this now and all the future conflicts that will develop in our community, and therefore, upon my family. We deserve more than a refund... Serious compensation for our emotional distress and the risk Expedia bestowed upon my family and friends. I'm not the kind who normally responds this way... In fact, I always oppose the concept in general and I even feel guilty for feeling this way... But if we had a video of that victim's distressful description, and the Manager's total lack of response, I would consider hiring a lawyer. Well, maybe in two weeks I will feel differently, but you can bet your brand that I will not, or recommend that friends trust Expedia’s product based on its brand or popularity. I will be warning them to act with due diligence to protect themselves from serious disappointment.

Sincerely,

Daniel and Skylar Gallman

I had to cancel a trip for Christmas because I have broken toes and I am not going to be able to do that. I received an airline credit voucher for $1261. Well after 2 1/2 hours on the phone they say using the $1200 credit voucher I would still have to pay $1600 - so $2800 to book a total flight cost for 2 round trip tickets that cost $600 total if I book myself through airline. I yelled at them that I am through this is over - keep the f$&*%#? $1200 and I will never use Expedia again in my life and I hung up.

I'm very dissappointed in my booking. I have selected and paid for the $25 per day breakfast allowance (which I have screenshots during my booking process). Upon check-in, this was not the case, and the booking all of a sudden did not have the breakfast (although I confirmed it in the booking). I've been sat in reception for over an hour, and been on the phone to expedia for 2 hours. The expedia customer support lady clearly said that the fault was what they listed on the website. I agreed and said that if breakfast wasn't included then this was misrepresentation. They said they can't help me further! offered me a $100 dollar voucher on another booking, but why would I consider re-booking with them!

Good day

I booked a package of flights with Expedia, itinerary number [protected], and when I went to check into my Brisbane to Melbourne flight, it was too late because I was supplied the incorrect time by Expedia in my itinerary below. The flight time was 06:55 and not 07:55, as noted in my itinerary below. There was no 07:55 Virgin flight from Brisbane to Melbourne, only 06:55, which it turns out was when my ticket was actually booked for.

At that time in Brisbane, I could not get hold of Expedia, so was forced to book the next available flight from Brisbane airport to ensure I could continue with my travel plans. The next available flight happened to be another Virgin flight, which was at 08:55. The cost of this was £241.80.

I have subsequently made various phone calls to Expedia, along with multiple emails. I have been assigned case numbers M-[protected] and complaint number [protected].

Expedia has out of hand responded that the airline has changed the time and that it is not Expedia's responsibility. This is not the case, there was no change of flight time by the airline (Virgin Australia) - they confirmed this to me at their Customer Support desk at the airport. This is clearly a mistake by Expedia, which I believe was due to daylight savings time differences between Brisbane and Melbourne.

It is clear that Expedia is unwilling to review my claim properly because it will obviously cost them to reimburse me for my flight.

Please will somebody contact me, who can rationally discuss the issue and agree to resolve this in a manner that is agreeable to both Expedia and myself.

I look forward to your response
Dijon Valentim
+[protected]
[protected]@gmail.com

My mum has birthday ver very soon. I decided to give her a trip as a present. Before I booked the tickets for flights with Ryanair, but as you know, I guess, there were a lot of cancelled flights, so I had to change the dates of flights. Now I have to book the hotel for these new dates. But I CAN'T! Taap function with discount doesn't work. Every cent matters to me! I have already spent much after Ryanair problem. Nearly a week has passed after it was said Expedia would fix the problem. But I still see the problem has not been solved. It's a scandal! We live in 21st century. People fly to space and find ways to cure disasterous illnesses but Expedia still can't fix discount problem.
Alex.

After several attempts to resolve my issue with carrental.com, we are going nowhere and they are not responding my complain so now I am requesting your help.
We have planned our vacation to go Canada on July 29th 2017. As we planned we have made reservation through carrental.com (please see attached confirmation).
On July 29th once we landed to Montreal we did go to their office Economyrentacar . As we requested for our car as per reservation, he (Mr. Jacob) asked me where you are going to drive, I said Montreal, quebac city and may be Nova scotia. He said you can only drive in Quebec state. I said I have unlimited mileage and I called your company and they said there is no restriction according to your reservation.
Mr.Jacob said look up at board there is written I said I cannot see your board from Chicago I can see the writing paper works which I made reservation almost month back.
He said you have to pay .35cent per miles and your cost will be over $1500, I said I was confirmed for only $259 and he refused to rent a car according to agreement.
We were left in cold. Then we went back to airport and try to find other car from any other company. All rent a car company said all cars are gone for next two weeks. It is holiday time in Canada and all cars are gone. Here we fly from Chicago and start our 10 days of vacation in other country and what do next with the entire luggage? Where we go, airport people advice us to try in downtown may be you will get a car. We took taxi and gone several rent a car company in downtown after entire day search we got finally a rent a car at the end of day from Alamo for limited days and extra charges.
With all this suffering for entire day for mentally, physically, financially and ruined our vacation we must do something for this rent a car company.
Please help.
Contact me on my cell #[protected]
Or email [protected]@hotmail.com

I have been waiting to talk to the manager for one hour, The person who answered my call told it would not take more than 10-20 mins. My total call duration is 2 hours. I am going wait until they manager talks to me. Total time spent regarding my trip was 2hours 45mins. I am not sure what manager is doing and the girl who answered my call, she put me silent mode and did not bother to check am I waiting to talk to the manager? I have no answers so far. They do not respect the customers time. Please think about your service. Thanks for the excellent customer service. I am sure I am going to witness Expedia fall part one day if they continue the same service

I am frustrated...have talked to Expedia twice and they say they don't know why I got this charge on my Visa, but won't refund it...they say dispute it but Visa said to call you. Here is my email chain. I have been on hold for 30 minutes waiting to talk to a supervisor. I am fed up and will not use Expedia again. Please refund my $107
Greg Sorlie

Hello….I just talked to Aisha and she suggested I contact you. This bill for $107.80 showed up on our VISA (last 4 digits 5732) as transacted n September 20th……it may have been associated ith the Companile Nice Airport Hotel in France where we spent the night. We paid the bill directly to the hotel, which Aisha and Campanile Hotel confirmed, so we do not know why we got this…..maybe it was associated with a booking I did thru Expedia but it should not have been charged since we paid the hotel directly. Could you please refund that amount to my VISA and call or email me if you have any questions
Greg Sorlie
[protected]@comcast.net
[protected]

Collapse transaction for Transaction date: 09/21/2017 EXPEDIA [protected] EXPEDIA.COM WA 09/21/2017 Collapse transaction for Transaction date: 09/21/2017 EXPEDIA [protected] EXPEDIA.COM WA
Transaction date: 09/20/2017
Card type: Visa
Transaction type: Purchases
Merchant description: TRAVEL AGENCIES
Merchant information: EXPEDIA.COM, WA
Reference number: 4510
Merchant Name: EXPEDIASelect to Editthe merchant name
Transaction Category:get more information about transaction category Travel: TravelSelect to Edit the transaction category
Dispute this transaction
Type Purchases
$107.80

Itinerary# [protected]

I reserved a car threw your company. I prepaid threw Expedia a $30 fee for insurance, or at least that was how you proposed the charge for me. Once I had gotten to the counter and was asked if I wanted to pay for insurance, I was extremely confused. After much back and forth with the rental agent and what I had actually paid for, I was informed that was not insurance threw their company, but a charge you as a company randomly charge customers! I cancelled my rental and rented threw a more reputable company, Avis! I want my $30 credited BACK on my card TODAY. If I have not received a refund email confirmation, within the next 24 hours, I will be forced to take further action. I have never experienced this type of hidden fees in a rental before.

I can be reached at [protected], but prefer to correspond via email.

Thank You,

Sonia McCadney

Purchased an economy class ticket from Nashville to DFW. Flight AA 2398 on 9/28/2017. The Expedia App and process for purchase mentioned nothing about the "economy class" ticket DID NOT allow any carry on luggage. They read us the itenerary WHICH You don't get until AFTER You make the purchase. What a way to hide the fact they ar restricting Your carry-on. I was on hold for 2 hours and 40 minutes (original time to speak to Expedia attendant was reported to be 14 to 18 minutes). Expedia did nothing. The supervisor Named Queen did nothing but make me wait for over 2 hours. Nothing. The itinerary for the flight said nothing, NOTHING about no carry on. It did have access to baggage policy but the Expedia mentioned nothing of "economy" = NO carry on! Wait a rip-off and failure to declare abnormal restrictions. Then to wait over 2 1/2 hours to read off a standard template response. We've used Expedia several times a year in past ( Denver, New York this year) BUT never again. An explanation and a reply to look at their policy would have been good at a reasonable wait time. WE will NEVER use Expedia again. It's a 3rd rate company that cares more about itself then it ever cares about its customers. Go listen to Bob Seger's song, "Feel like a Number" to see how You will be treated by Expedia. They do NOT care about their customers.

Hello,

I booked a ticket (for my colleague) for Sep. 12 through Expedia, but the flight schedule was changed and the arrival time at the destination was beyond my meeting time, so I have contacted the airline and they advised that it is the only flight they have and if I wish, they can cancel and provide me full refund through Expedia.

I did cancelled the ticket and booked another airline, but till date I have not received any refund. For your information, following is the itinerary number: [protected].

Looking forward to hearing from you soon.

Thank you.

itinerary#[protected] Due to Irma we returned our rental car Sept.6 rather than Sept.16. The attendant said we would receive a refund for the remaining time. I called both DOLLAR and Expedia.ca Several times to resolve this issue.Often I have been on hold even up to 1HOUR.BothRCI and Jetblue
have resolved our problem. We request a refund or voucher for the balance of the rental. Confirmation #H22441856E8

I needed a hotel room - 1 room, 2 beds, handicap accessible, small pet friendly - mandatory evacuation for myself, my elderly mother & her cat during Hurricane Irma. TV ribbon said Expedia.com/Florida could find evacuees hotel rooms. I completed the transaction for a room described above at the Augusta Marriot Convention Ctr for Sunday night & Monday night (9/10 & 11) which is over 400 miles away for $627. I arrived at the hotel late Sunday afternoon. They didn't have my reservation, best they could do was an out of service room (bathroom issues - grab bars, mold) that had 1 king bed. My mother was exhausted and hurting from such a long drive so I was desperate and took it. Marriot would have comped me the room but since I had paid Expedia all they could do was comp me meals and waive other fees. I am not asking for a total refund. We did have a moderately acceptable room. I do expect a significant refund. This room normally is $199/night. Considering its condition, I believe $125/night to be fair - $250 total. Please credit my Visa $377.

To expedia

I was charged for a one night stay at the michelet odeon hotel in paris on that I booked through expedia.
I cancelled the booking a few days before my trip and received confirmation of the cancellation.
I was informed that I would not be charged for the cancellation.
According to the hotel they were not informed by expedia that I had cancelled the booking and charged me 214 euro for one night as a no show and informed your company accordingly.

Even computers make mistakes. And this is clearly such an occurrence.
I later received from expedia a computer generated request to give a review about a hotel where I had never stayed!

Mimi yotzer

Hi,

I had cancel this booking: AU763197280 on 27th July. But there is no refund made for the $99 add on insurance. I emailed a refund request to
[protected]@support.expedia.com.sg and was asked to contact cartrawler. I had exchanges numbers of email but they just push the responsibility around. Cartrawler just email me said i should contact Mondial Assistance Singapore. I Dont event know who is Mondial Assistance Singapore. I made the booking through expedia.com. I had attached my credit card charge statement. Please do not push your customer around to get a simple refund. Below is the email correspodence.

Regards,
Jason
Contact: +65 [protected]
Email: [protected]@yahoo.com.sg

On Thursday, 21 September 2017, 15:06, Cartrawler wrote:

Dear Choon Hong,

thank you for your email.

I would like to apologise for the delay.

In relation to your bank statement, we need it as an attachment as we cannot receive or view images directly added to the email.

However, we did not charge you for any insurance. I would advise you to contact Mondial Assistance Singapore SG in order to cancel with them and receive a refund.

I hope this has helped to clarify your query.
If you require further assistance, please visit our webpage where you can access your Booking Manager: https://www.cartrawlersupport.com
Kind Regards,

Saskia
Customer Support Representative

Portal: https://www.cartrawlersupport.com/

On 9/21/2017 5:37:52 AM, [protected]@YAHOO.COM.SG wrote:
When can I receive the refund?

Sent from my iPhone

On 19 Sep 2017, at 7:25 PM, Jason wrote:

Hi Pradzy,

It's had been a week and there is no response from your counter part. Is ridiculous to make the refund process for difficult. I had provided the proof of transaction many times and you all can keep asking me again and again? What wrong is with you all? I attached one more time. Please do not ask the for it again!

Jason

Sent from my iPhone

On 15 Sep 2017, at 1:33 AM, Jason wrote:

I had attached the proof of transaction many times. I'm going to attach my credit card statement one more time. Please check and see carefully. Mondial Assistance Singapore SG is the $99 billed by your company for the additional excess insurance. The ET Online Transport is for the car rental. Can u see the attached proof?

Sent from my iPhone

On 13 Sep 2017, at 10:12 PM, Cartrawler wrote:

Dear Choon Hong,
Thank you for your email regarding your refund.
Unfortunately there is no record of a charge for insurance on the booking AU763197280 either.

Could you provide proof of the transactions i.e a bank statement showing the charges so we can investigate this further.
If you require further assistance, please visit our webpage where you can access your Booking Manager: https://www.cartrawlersupport.com

Kind Regards,

Conor
Customer Support Representative

Portal: https://www.cartrawlersupport.com/

On 9/12/2017 12:17:08 PM, [protected]@YAHOO.COM.SG wrote:
I did not complaint on the above booking number. The booking number should be AU763197280! This booking was cancelled on 27th July and I'm charged $99 for add on excess insurance to my credit card. Attached is the Prove from my credit card statement. Please refund asap.

After login into the link provided. I can't find any link to create a compliant ticket!

Sent from my iPhone

On 11 Sep 2017, at 11:46 AM, Cartrawler wrote:

Dear Choon Hong,
Expedia Singapore called us relating to your recent car hire.

As mentioned you have been charged by us amounting of 99 SGD but unfortunately I cannot find any amount of 99 SGD in your booking.
The only amount that we take from you is 519.99 EUR for the car rental.

I regret to hear that you experienced problems during the rental.
In order to resolve the problem for you, we will need to create a complaint ticket for you, where we are able to keep you informed as to the progress of the investigation. We will aim to resolve your complaint within 20 working days from when it is created, but it can depend upon the type of problem and who the car rental supplier was.
In order to start the process, we will need you to click on the link below which will automatically log you into our customer portal, and where you can classify the nature of your complaint as you see it, provide us a description of what happened, and upload copies of documents that we will need to pursue your complaint.
Please follow this link: https://www.cartrawlersupport.com
Then enter the reservation number AU763219640 and email address [protected]@YAHOO.COM.SG to login.
To create your ticket, click on the "Customer Support" button.
The next step is that you must choose "Yes" for the question "Would you like us to contact you". When you select "Yes",
the options to upload documents become visible. If you do not select "Yes" the case will not be processed any further.
After you have done that, please chose the Inquiry Type that best fits your complaint, then choose the Inquiry Description that best fits your complaint.
You may then in the Details box, provide us with a description of what happened - the clearer you can be, the faster we will be able to start the process of investigation.
Finally, if you have experienced any charges that you would like investigating, please make sure to attach the copies of proof charges, and of course your supplier agreement.
As soon as your complaint has been created, within the next business day, we will start working on it.
We look forward to assisting you further.
Kind regards,

JR
Customer Support Representative

date :09/20/2017
employee deal with: 1st charlie
2nd Jackie[manager]
3rd Steve(highest level manager) according to him

all i needed to do is change my reservation and have to use my airline credit,
it took them 4 hours to figure out what to do.
and after waiting for so long Mr.Steve is showing all his attitude that he can by ignoring and keeping on pause and when i ask are you listening and i got reply that i was waiting for you to finish.
i deal with expedia a lot...i book with them a lot...i was ready to pay 300 dollars penalty for changing my flights, but the way i felt and deal with some oversmart employees who thinks that they are above everyone is just ridiculous.
I personally use expedia for my buisness, but i make sure my clients are happy when they leave my property so that its benefit to both...
what i feel today with expedia is just ridiculous, they have became so big company that they do not care about their clients, some one need to teach them manners...
[protected]@gmail.com

Morning,

We reserved the Ann Arbor South Hotel on State Street for the 16th-17th, however when we got there they had our reservation at the 15th to the 16th which is not at all what we reserved through expedia. When we got to the hotel Susie said to contact Expedia for a refund but I spent 2 hours on Saturday with Expedia and then one hour today for them to tell me that I needed to contact the hotel (even though I was told by Susie to contact Expedia). I am frustrated because I was charged twice, one charge of $172.04, and one charge of $196.46 because they said we were a no show but we weren't we never booked the 15th. I paid almost $370 for one night at your [censor] hotel. It's been a horrible experience all around and in fact I will be contacting the BBB as well as the attorney General. All I am asking is for one of the charges be removed and no one will help me.. I have the pictures if u need to see those as well. I hope to hear from someone because this WHOLE experience was bad, so bad that I'll never book a hotel with you, or through Expedia again, I have been given the run around, given false information, had expedia screw up my reservation dates and been sent on a wild goose chase, please have someone call me or email me ASAP at [protected] the money I paid you I could have stayed at the Kensington pictures below.. also the stairs to our room in room #214 was death trap.. the railings are almost falling down and the steps are shaky. see pics below of the room.