Exxon
Reviews and Complaints

My motor scooter broke down and there was a 120v outside receptacle being used by a group of car wash and detailer's not employees of exon. The gas station attendant sells electricity to these men $40 per day to run there car washing business via an extension cord. I asked these men if i could pay them $5 to plug in my battery charger to jump my scooter and they took my money and agreed. The attendant in the station who was alone came running outside screaming i needed to pay him $20 to use his electricity in addition to the $40 these men already pay him daily.

He spent 15 minutes ranting and raving leaving the station unattended inside over an operation i believe is illegally run by this attendant. Besides reporting this incident to exxon corporate i am also notifying the local law enforcement agencies to report this business scam he is running at your station.

You may contact me : joseph m. Reckinger
12 year member florida sheriffs assoc.
Gulfport, florida [protected]

We stopped into this gas station on our way to Dallas. We noticed that we had to pay first and not at the pump. I went inside to give them my credit card, but noticed where I had to pay was down the counter and around the corner. I held out my card and said I want to fill up on #5. She said how many gallons do you want. I said I don't know I just want to fill it up. She said how many gallons does your car hold. I said I didn't know. She then said how much is left in the tank. I said 1/4 tank left. Then she said how many gallons do you want. So this went on and on. Then she said give me a dollar amount. So I said $10 thinking that if I gave her too much money I wouldn't get a refund. Both cashiers were very rude. One had to go around to the other side to scream. This has to be the worst way to do business. Why cant they take the card, open up the pump, then swipe the card. I'm not leaving, my husband is not leaving, and you would have the credit card. Neither girls could think, they just rotely do business as usual. Dirty place also. This happened on 9/17/17 and I have the receipt.

Security guard yells at exxon employees and gets rude with customers. She is an older lady. Bans customers for no reason at all. The store has lost many customers. Not baned just choose to go to marathon instead. A friend was banned today for sitting at red light. No problem with other guards, just the older lady. Apparently Steve is letting security run the store from now on. The employees don't deserve that they are good people

Tiger mart #3
100 e westhill dr
Cleburne, tx [protected]
I use to go in and everything was fully stocked however, over the past month, there aren't cups many other items in the cooler or isles. There's almost never ice until the night shift comes on and stocks. There's usually 4 women and a man behind the two regesters but they aren't doing anything, just standing around. I can go in the evening when there's only 2 employees that seem to be stocking and running both registers. I don't feel it's right that I must only go in at night to buy items. Also the store is always filthy during the days but as i've stated, the employees just stand around

Crockett TX 74835
9/2/17
Betty Nash
acc#[protected]
Purchased at BIG'S 3830
FG48117891001
1279 East Loop 304
Crockett TX 75835
Invoice 087684 Pump #5 Total purchase $3.36.

Problem - pumps are empty but clerks are still trying to sell gas. Diesel pumps are already covered as they are empty.
I have a brand new GMC Terrain that has 855 miles on it.
I do not want any problems. I stopped the pump because it was
skipping and would run very slow or not at all.
Clerks were not very receptive of my complaint to them.
Thank you.
Have been one of your Loyal Customers for a while.

Bought gas today could not use any of my plenti points as no one working knew what they where doing . Extremely rude, vapid cashiers told me I needed to speak slower as they could not understand English . I live on a budget and now thanks to the incompetent employees I must stretch money I was not expecting to spend. Went out side yelled at my partner who wasn't even involved in any of our exchange . What kind of employees are you hiring? Terrible terrible customer service

One male working stinking of alcohol rude spending time flirting with all the females. Nothing in stock. I have try to be loyal to the store but due to the rude disgusting condition poor management. And employee who are more interesting in cell phone then customers. The bathrooms look and smell like they haven't been cleaned in months. Coffee that is old and disgusting. Prices that are not accurate to the displayed price over charging people. Never in stock products. It's time for management that cares about the store and can handle the job. Employees that actually want to work would also be helpful.

i just moved to this area rowlett tx from dallas . My company and i use Exxon everyday. My company ask for a receipt when we buy gas. Well i've been to this station 6 times and there is never any paper in there pumps for receipts. i even ask why do i have to keep walking in here to get a receipt, he says i told someone to do it.

if i was exxon/mobil and what to keep your brand in good standing at BOTH stations in Rowlett TX, i would seed a marketing team over ASAP because they look horrible to have exxon/mobil name on them.

It is August the 5th Saturday morning at 7:20 I pulled in the Exxon station at Spring Cypress and I-45 in Spring Texas I pulled the pump number one I walked over to the service window with says pay window the tray was out pushed out I put my $7 in it in the lady had her back to me leaning against the window so speak there's another lady waiting on someone inside on the counter I kept in the window that's excuse me ma'am she ignored me I said excuse me ma'am she still ignored me I said ma'am here's my money for my gas mouth full of donut waving her fingers at me telling me to come inside I said I'm not coming inside I can see my baby from right here I put my money in your tray now I'm going to get my gas she turned her back on me and left my money sitting in the truck did not pull the service tray in I waited like one or two minutes after the other lady walk over and take my money out of the tray and turn on my gas pump she stared at me the whole time I was pumping my gas. I walked over and open the front door and I said excuse me are you on the clock she said what what did you say I'm no goddamn robot I said I didn't say you were man she was you don't use our service window that's not for that I said your service was not for service what is it for? She said only for emergencies and at night I said no it's not she said yes yes it is I said I'm going to call your boss because I've never been treated so rudely in my life shows you what my name you mean to write it down for you I'll write it down for you in the goddamn paper I couldn't believe she was cussing at me I said no I can remember your name her name is Saba she's a younger Indian woman and very very rude I said I'm going to call corporate office or someone she's not calling for you you want to sit right here I'll call him for you I'll call him right here I just walked out every customer in the store was going on my gosh I can't believe she just said all that well she said all that to meme anyway I think you should know about this because she does not need to be in the public with people not Public Relation type at all my name is Dana Grayson my address is 20930 H & R Road Houston Texas 77073 my phone number is [protected] thank you for listening to my complaint if you need to contact me feel free to contact me anytime thank you again

I went to get gas this morning. After I finished pumping my gas I noticed the red sticker on top instead of where it is supposed to be. I went in to tell the clerk and she sends someone out to put new stickers out. I sat a watched them just put new stickers on each gas pump but didn't even check them! I will be checking my bank account more often now. Because there have been a lot of skimmers found lately!

This filcility is located in the 4100 Newbern Avenue, Raleigh, NC it looks like a condemned building all the other businesses a round looks nice and neat with curb appeal. This place has pumps with string holding the handles up which is a Hazzard, they have had card readers on their pumps. My question is why would you have this filcility with exxon name running and looking like this. The people in this community want something done about this. Thank you for taking the time to read this.

The employees names are Brittany Shifflett and Robin Shifflett. There was also a Mr. Baker hanging out in the store (boyfriend of Ms Shifflett). The employee came across the counter at exxon went outside and grabbed up the rescuer (of the kittens) She defended herself and Ms. Shifflett then spit in her face (Virginia code regarding attacking someone with bodily fluids)while on the job at exxon in uniform and on premisses.   The kittens had maggots in their eyes. And one is lost probably dead IN THE STORE.

I feel the following should be notified (see pictures below): the SPCA, HEALTH DEPARTMENT, cats craddle, and PETA. IT IS A VERY BRUTAL ugly situation the Shifflett employees find funny and exposed your business to. However it is NOT OK for an employee to behave like this especially at their place of business. Their behavior represent your business. Moreover, they put co-workers in unsanitary conditions as well as the business without them knowing. And possibly another kitten in this exxon probably dead. I am sorry this happened as neither the rescuer that was attacked is but even more sad for any animal allowed to be in this condition. I spoke to the owners and there lack of concern was sad. And I was very disappointed with the owners let one employee Robin Shifflett be very unprofessional, she got in my personal space, was rude, and cussed. Needless to say they both still work there.

So in our community it appears EXXON supports animal cruelty! There have been over 400 people who are done if something is not fixed.

On 7/24/17, I went to an EXXON gas station called "The Bouy" located at 5718 Sandy Point Rd, Kinsale, VA [protected]). When I went to the counter to buy gas, I had $2.00 in cash and $7.00 in change... and I was denied gas service at this store. The Lady at the counter shook her head in an unprofessional manner and stated "oh no, we don't accept change." I was completely upset ad my vehicle was completely on Empty. The Federal Government states No matter what form of money it is, you cannot deny service and it is against the law. The change was pre-counted. I am an law enforcement officer and it was late at night.. and I was forced to attempt to go to an competitor gas station, (Citgo).in Warsaw, VA which is over 15 minutes away..and I don't know how I made it with me on empty. This is uprofessional and upsetting. I ask that a $50.00 Inconvience fee is to be awarded from that location since I was denied service. My email is [protected]@gmail.com thank you for your time

On Saturday July 6th, 2017 I was at the Exxon gas station 2206 Central Ave. Humboldt, TN 38343 and helped a friend pump $14 in gas at the station. After going inside the station and buying for a few more items and waiting inside the store for someone to pick me up from the station, the cashier Jeff asked me if he could help me find something in the store. I told him I was waiting for someone to pick me up and that I would only be in the store a few more minutes until they arrived. I was in no way hindering anyone else from purchasing anything in the store or causing any disturbance of any kind while I waited on the friend to pick me up due to my not being with my own vehicle due to "license" issues. He rudely told me to get out of the store in front of other customers and displayed a severly incompetent character as it pertains to customer communication and totally tainted the exxon brand. I frequently shop at the Exxon and so does friends of the community that I know. I own a Carpet Cleaning business and I know that SUPERB customer service is the key to my business. For as long as he is employed there I WILL not shop there and will enlighten as many people as I know to shop elsewhere also. Thank you for your action oriented resolve in this matter and finding a person who exemplifies the Elite level of Excellence in customer service as the Exxon brand is known to deliver. Anyabwile N. Kuthakwakulu El.

Shame on you! Trying to make a payment below minimum due, refused!
I am handicap, fixed income & last several months spine surgery. But, that does not matter! Shame on you for refusing any payment a senior can offer,
You need to know when you were a tiny company, who kept your pockets lined!
But #1, if not for customers there would be no exxon/mobil.

Today I visited 7-eleven store in Laredo, Texas store #36528 located at 2719 Sanders St. Laredo, Tx 78041. I rarely go there because the pumps rarely work. Swiped my card and It asked for my zip code. I was unable to enter it on the key pad, it did not work. My concern was I could not clear the swipe from the pump. I went in and the clerk tells me they usually don't work! My response was you all take the convenience out of convenience store. I wanted to fill up and he told me he was not able to do that I had to specify how much. So I got $5.00 just enough to get me to the other side of town to a Conoco. The pumps ALWAYS WORK AT CONOCO.

I was happy to have the convenience of filling up at our new 7-11 store on my way to work today. I selected the 93+ grade ~$2.72/gallon and proceeded to fill to it's entirety instead of just adding ~2 gallons to get me to the usual Costco station I normally fill-up.
I had some reservations about buying gas from a this location due to the possibility of new-tank construction and/or any contaminants from construction, but I took my chances.
Upon driving my trip to work (30 additional miles), I notice my car bucked and had a stumble on three occasions of loading/accelerating.
I have had a similar situation before when I bought gas that was either not fresh, or not 93 Octane.
I am writing to find out what sort of credit you can offer since this gas IS NOT performing as expected. I have 10.3 gallons to consume, and the lack of performance and bucking is annoying and moderately stressful.
Please get back to me with an idea of what could have caused this anomaly. I am thinking it is either tanks that still have manufacturing particulates, construction debri/sediment, or this first fill was 87 Octane, in which was not what I purchased.
Thanks

Ive been a customer at this location for a long time.The cashier on duty as of 11:15a today rung me up the hand on her hip said "I ain't got no change so you better have some change on you"after I have gave her a $20.00 for cigs and a fountain drink.I said politely I'm really not the one who supposed to have change you are.She started griping and blaming it on me.I always get these $1.08 fountains an give them $1.10 because a dime is easier than nickel and three pennies when a regular thing.So since these girls there think anyway they don't owe customers the 2 cents diff in most cases add up what they pocket in the long term.Most of the cashiers have been there since I moved here in 2014.Nice usually but Exxon manager needs to have a little talk with em' about their attitudes.

I was in your store on Martlon pike cherry hill nj june 23 at 8 am and the man refused to service me because of the color of my skin. He told me that i had to wait until he finished with all the other customers even tho i was there way before them. He told me if i didnt like it then to go to shop rite. I am extremely disappointed and i will NEVER come here again. In this picture you can see him mocking me and laughing

This is my 2nd compliant, 34:51 I was contacted by the cumberland county police and told not to return to this location, After this my employee's have been stopping there for fuel, We purchase not $10's of thousands but $100's of thousand's of dollars worth every year.

This mgr does NOT care about his customers or his business.
I have uploaded the video from the first problem and instructed my employee's to video overtime there in or at this station.

The reason for todays complain is my employee went there today to buy his fuel for his trip and was turned away, while waring his vest camera he was told the following, Please refer to comments below, (I can say I didn't say anything about his fuel, If I had of why would I be sending $210, 00 2017 & 2018 Equipment into there still to buy fuel)
Furthermore I will get a copy of police report on Monday and upload it as well we was never told by the authorities that we could NOT buy fuel or any other item's for that matter.
Just that I Larry Holcomb was not allowed back in there.Which is fine by me, I don't care to much for the verbal abuse or the threats for that matter.My issue this time is the fact that this man has slandered myself to my employee's and they have this on video.
I have not yet uploaded the video from employee's until I consult with my attorney on Monday morning.

I do know that I have documentation of the step by step of incident's as they have accrued.
if you are to use this store please beware and documentation is the key to a truthful story.