Facebook’s earns a 4.3-star rating from 7783 reviews, showing that the majority of social media users are very satisfied with platform experience.
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unauthorized purchase
I want to talk to a person. I don't know how to do all of these things you want me to fill. out. I did not authorize $219.00 to be taken off my card and purchase facebook credits. I woke up and there facebook credits on my computer. I called my credit card because this happened before and sure enough my credit card was wiped clean by facebook. I am so upset. My credit card information needs to be taken off your facebook credit purchasing system. I need my money back immediately. This is all the money I have and I have buy school clothes. It was a horrible mistake or something ... I am begging you to please give me my money back and you can have have your facebook credits back. I don't want or need them. I don't know how my credit card information was loaded on there today to purchase these credits. I was asleep and since this happened before I know I WOULD NEVER EVER BUY FACEBOOK CREDITS AGAIN. Please call me at [protected]. Mitzi Keeling. Oh, ya, you have that information already.PLEASE PLEASE CALL NOW. URGENT. SCHOOL STARTS TOMORROW! MY CREDIT CARD SAID YOU WOULD CORRECT THIS MISTAKE. PLEASE DO
Treatment twards a customer
This man, Big Lee had a rv for sale on craig's list, he also owns a towing buisness, which the building, and his trucks all are painted with purle and gold, LSU. During the couple of days doing buisness with him, he acted totaly rude and obnoxious, he used curse words, the f word repeately, and talked about how he goes out in his underwear, and waved his underwear in front of my face! I got into a heated argument with him on how he is acting twards a customer, and I told him this is a good way on loosing customers. He told me he doesn't care! He also told me to shut-up, and called me stupid! He also said he is, or was a Deputy Sheriff! The only reason I continued to buy the rv, because I really wanted it, and I couldn't get this for a low price! I will never ever do buisness with this man again!
The complaint has been investigated and resolved to the customer’s satisfaction.
unwanted charges on my credit card
Upon checking my bank status, I found several charges from facebook that I never made. In fact, I dont even have a facebook.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have over 500 in charges from facebook, and I too dont even have a facebook account. Discovered this yesterday. Has caused overdrafts to the tune of 800 in addition to the 500 they took. Try and file a complaint with facebook? not if your not a facebook member. Seems to me that if i'm good enough to have a bank account for them to bleed dry, I should be good enough to speak to in spite of my oversion to their product.
Unauthorized charges
unauthorized charges - underage grandson playing games on internet. credits charged to my credit card without being autorized by me. I never gave my credit card number to facebook or c.facebook.com/credit.
Read full review of Facebook and 55 commentscharged my credit card $99.00 for something I didn't order
facebook charged my credit card $99.00 for what i don't know and i did NOT authorize and no one will talk to me i want my money back.there should be a # for me to call them but there isn't.
Wow, I can't believe I am posting this again:
You are the victim of identity theft. Call your bank and CC company and report this. The charges will be reversed and you will get new numbers. You will never get through to Facebook. Let your bank and CC companies deal with that.
to take action on my fake id
dear sir
someone has created my fake id that is monika mukhija lives in sonipet india and sending friend request to boys .
i hope you will take some action on this. sir please delete my fake id.DUE to this fake id my father is scolding me he is thinking i have created that id
dear sir
someone has created my fake id that is monika mukhija lives in sonipet india and sending friend request to boys .
i hope you will take some action on this. sir please delete my fake id.DUE to this fake id my father is scolding me he is thinking i have created that id
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Sir,
Someone make my sister Facebook fake id. For this reason she faces many problems in society and education side. This fake id uses her picture, her school name, her name etc. Please take an action about this fake id. I need your help please delete her fake account as soon as possible. Please take immediate action.
Here I give information about fake id
Name: Yesmin Lima
School Name : west dhanmondi yousuf high school
Current City Dhaka
Fack account address: https://www.facebook.com/yesmin.lima.73
Plz information my on this number [protected] / facebook account syedrajuahmed13@gmail.com
dear sir,
Someone make my sister facebook fake id. for this reason she faces many problems in society and education side. This fake id uses her picture, her school name, her name etc. Please take an action about this fake id. I need your help please delete her fake account as soon as possible. Please please take immediate action.
Here I give information about fake id
Name: Sumara Sam
School Name : Army meadical collage
Current City Rawalpandi
Facebook account : Sumara.sam.9
Plz information my on this number [protected] / facebook account aqib4220@yahoo.com
fazal.rabi.8711 facebook in my name fake please block this id
hello facebook administrator please delete this fake account named as navi dhiman i am a victim of my fake id someone has uploaded my photo and someone is posting very bad comments and post this person is harassing me this person is posting update to meet and creating lots of problem i need your help please delete my fake account as soon as possible i and my other friends have blocked and report many times but nothing is happening if u can trace this person that form where he is updating his account please tell me so that we can put him behind the bars thank you...fake id is..navi.dhiman.351
hello facebook administrator please delete this fake account named as JAGPREET SANDHU i am a victim of my fake id someone has uploaded my photo and someone is posting very bad comments and post this person is harassing me this person is posting update to meet and creating lots of problem i need your help please delete my fake account as soon as possible i and my other friends have blocked and report many times but nothing is happening if u can trace this person that form where he is updating his account please tell me so that we can put him behind the bars thank you
This website is not affiliated with facebook. If you want to have a fake profile removed, click on the "report/block" option on the profile and let facebook know what has happened.
dear sir
someone has created my fake id that is minakshi chouhan lives in bhanpura in mandsour and sending friend request to boys .
i hope you will take some action on this. sir please delete my fake id.DUE to this fake id my father is scolding me he is thinking i have created that id.please...please...
dear sir
someone has created my fake id that is lithi lithy lives in chittagong bangladesh and sending friend request to boys .
i hope you will take some action on this. sir please delete my fake id.DUE to this fake id my father is scolding me he is thinking i have created that id.please...please...
salam sir ye ek fack id hai isne ek larki k nam se fack id banai hai or apne wall par ek larki ka number bhi post kia hai woh bechari ro rahi thi plz help me plz ye id hai uski princes.sidra76@yahoo.com
or ye link hai https://www.facebook.com/profile.php?id=100003567935541&sk=info
sir plzz take some action.. someone has created mi fake account using mY photos and uploading vulgar status;. and threatng me also..dis is making me realii upseting.. plzz take immediate action.
Scam loan agent
I was approached by these people, Fiana Fifita & Olive Fifita as well. I had a bad feeling from the get-go. They wanted money upfront for loan fees. Having talked to my dad who has bought 3 properties we thought I thought that was unusual. At first I didn't give them the 1% broker fee because I thought I had to pay that at closing. They keep insisting, they said they couldn't process our loan until we gave them the loan fee. About a week later I wrote them a check for $2, 735 and they walked into the bank an cashed it. I thought that was unusual as well. Anyway, 3 months went by and I can't get a hold of them. I had to go to another lender, a real loan officer helped me and didn't charge me anything. How can these people get away with stuff like this? Isn't there anyone out there to protect us consumers of fraud from people like Otoota Fifita & Olive Fifita? Just a friendly warning to anyone living in the Salt Lake, UT area.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor Quality
On May 13, 2011, I purchased 8 oz. of 22 inch Remy Virgin Hair from Madira Hair Company. Since the company's website was inactive, I was forced to make the purchase through Paypal. The total cost of the hair was $203.60, and I received the hair on May 17, 2011. On May 21st after a thorough inspection of the hair, I noticed the length of the hair was significantly different, the hair had many gray strands and the bundle contained a lot of split ends. Only one quarter of the hair was 22 inches long, the length advertised.
I immediately emailed the merchant to express my concerns and to ask questions about the hair. She replied that the different lengths and split ends were normal, but if I still had any concerns to call her. I called her to ask about her exchange policy and to discuss the hair. She said the hair isn’t even because the donors did not have blunt cuts. She said I could dye the hair and clip the ends until it was even. She said its virgin hair which means the hair lacks chemical processes and could be dyed, however, she warned me about adversities if I bleached the hair. I assured her that the hair would be colored black using a rinse and no bleach.
On May 23, 2011, after dyeing the hair, I noticed many metallic strands. Since I have bought and dyed hair for several years, I know that metallic strands are an indication that the hair was previously dyed to cover gray strands of hair. It soon became apparent that some of the hair had already been dyed. After the dyeing and shampooing of the hair, the hair was extremely matted. I could not comb the hair, untangle the hair or use the hair. I called the merchant back and asked about the return or exchange policy again.
At that time she refused to exchange the hair or allow me to return it because of the company 5 day return policy which was not located on the receipt, Website (since it is inactive), nor Facebook page. I told her I would have returned hair when I first called her had she not told me to dye the hair for the grey strands, and had she not told me the hair was normal and all I had to do was clip it and dye it. I told her I called her during the 5 day period and once she knew the hair was defective she should have allowed me to return the hair during that time, instead of giving me solutions on how to fix the hair. She said “well it’s too late now.” As a result, I am not able to use hair that cost $203.60. Per Paypal, the case has been appealed and is currently being viewed by their staff
The picture attached is the hair (matted) lost while attempting to untangle the hair. BEWARE of this Merchant!
The complaint has been investigated and resolved to the customer’s satisfaction.
locked me out
they have locked me out of my page I reset my password that I used to just keep logged in until my we got a letter from or bank saying that one of the gaes I bought from was from out of the United states so I went in and delete my number and then I tried several times to get back into my account and I just puchased money for a game but I went through papal I have spent alot of money and time on 2 games and all I want is my facebook account back with all my pictuers all my friends and family I called there face book # several times and it gives me this code c.facebook.com/credits and here is were it brought me I think facebook is great but its not fare when i didn't do nothing wrong i followed there e-mails how to get my password and it just keeps locking me outfor 24 hours and I wait for the 24 hours now and it brings up this page that I need to use the name I signed in with but at the top it says your locked out ofr 24 hours
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having alot of isssue with facebook, someone has gone ther and said it was me, and now they have me block me for 14 days, they also geting into my e-mail addness, this madness need to stop this not the first time, also saying ugly things that Iam not useing, please call at Home [protected] Marilyn
scams hackers aracial playground wrongdoings other
Hacked into my computer and put malware on my computer and notebook Every intergrated site I went on the hacker followed it had gotten so intense I clled the fbi when I tryed to contact facebook about this problem They would not return my emails or would they investigate the hacker mangage to get into my phone she is recording or imaging everything that I am texing now Ii am so sorry I got on facebook I hope she is taking down what I am texing because if I am not left alone I am getting channel 4 involved to find out what type of equipment she is using I am also paying extra money to have my computer scaned everyday all this its a nightmare I did have a life before I got on face book there are other people she is doing this to help me stop this madness
The complaint has been investigated and resolved to the customer’s satisfaction.
ugh.. thanks for giving me nightmares with those pics.
... and what are the pics for.
overcharged on visa
While playing Texas Holdem, (play money), I purchased two Five dollar amounts for chips I agreed, One which was a VIP membership for five dollars, ( for VIP I was double charge, two five dollar amounts for VIP membership came through, Then I agreed for two 10.00 amounts, and five came through. I want to contact facebook and get my money back. I do not know how to contact them. This activity was on the 17th of May. This has happened before. Please help get my money back. This is not fair. Who do I call?
All I want is for the money to be replaced. I will never use my card on Facebook again...Thank you. Marilyn House...
groups are buggy
The groups facility on Facebook is very buggy
a) There is sometimes such a delay in uploading pictures or posts that I accidentally upload it more than once.
b) Posts that I delete keep reappearing, posts that I haven't deleted keep disappearing
c) Events that I create using groups disappear
d) Friends that I add disappear from the list but when I try add them again it says "this friend has already been added"
Added to that groups should NOT be allowed to automatically add people, it should only send invites (like events do). It should also not allow access to the members information to other members of the group who are not necessarily friends. These are old problems, I encountered complaints about the exact same things posted in 2010. Why has nothing been done to fix this potentially useful function of facebook?
fraudulent charges
my twelve year old son used my credit/debit to purchase over $600.00 worth of whatever merchandise from facebook site. Now I am having the the difficult task of dealing with the bank and police to reverse these that were absolutely unauthorized. please call asap!
Read full review of Facebook and 4 commentswhy did you stop my two farms on farmville and take my level 32 and make make me start over
why did you stop me from playing farmville, I was level 32 had two farms, home and english countryside, and took all my money I invested in game
The complaint has been investigated and resolved to the customer’s satisfaction.
some one make fake id on the name I hate gobind rai
dear sir. in the facebook website.there someone make a fake id hate gobin rai.pls i requested you del the account in facebook: http://www.facebook.com/pages/I-Hate-Gobind-Rai/183216771724717. because this id giving sikhism insult. so pls del the id:http://www.facebook.com/pages/I-Hate-Gobind-Rai/183216771724717.i amvery thankul.to you.
The complaint has been investigated and resolved to the customer’s satisfaction.
someone has tried to make my fake id on my name mukilan kannan to misuse it in my friends and tried to break my relation! the fake id is
https://www.facebook.com/mukilan.kannan
this person is fraud and using my name, pic, and info to cheat and destroy my image ... pls block this person from facebook permanently! thx 4 anticipation!
Hello sir
My name is kalpana Sir Someone create a fake id which name is kalpana dev nishad and id is kalpanadev.nishad.5@facebook.com
He using my sisters photos with him but it's fake pictures. And sending req my Frnds and relatives and chat him wrong about me. That's why I'm facing many problems. Sir plz help me I beg u sir . Plz take a strong action against fake person. Plz sir help me...Plz close this id
sir please help me somebody has created an fake id with my name and they going on posting my contact number in all bad pages the id is https:/facebook.com/dhana.lakshu.9 please help me to block this id completely please
Hello sir
My name is beena. Sir Someone create a fake id which name is Rajiv nishad and id is
Facebook.com/rajiv.beena.3 .
He using my photos with him but it's fake pictures. And sending req my Frnds and relatives and chat him wrong about me. That's why I'm facing many problems. Sir plz help me I beg u sir . Plz take a strong action against fake person. Plz sir help me...Plz close this id
hi sir, someone have made my fake id with the name of jasmeet kaur ( saini), in this id that user is using my picture, kindly delete that id i will be highly obliged to you, the fake id link is below
http://www.facebook.com/sainiyarr
sir most respectfully a man blocked my id in one month again and again he block, my id then i am in a big loss please sir i requested to you block this man for a month i will be thank full to you
one of Facebook id sasank shekhar(operating from Nepal) is a fake id with fake profile pics and writing unwanted text against me intensely to damage my social and professional character so i request Facebook to find out this sasank shekhar and do the needful to block it permanently .my Facebook user name is http://www.facebook.com/rijan.poudel.7 kindly take it seriously and do the needful urgently as possible.sasank shekhar id profile pics is attached..
Stop posting on here for FB to remove this fake ID person, go to FB and tell them. No one on this complaint board can assist you with that.
Some one using my sis Photo on There facebook account and Abusing and adding bad comment on that please help me to remove that photo from that Account, As well lots of girls photos added and used to comment badly please remove this photo or delete this Account, Some nonsense guy doing this please help me and DELETE this account as son as possible, , , , Link : https://www.facebook.com/media/set/?set=a.348441501882564.81549.336821156377932&type=3
dear sir sumbdy make my fake id.sir pls u del this acc pls sir its my humble req sir pls. http://www.facebook.com/#!/profile.php?id=100003384402167.sir my name anubha srivastava
double billing
i have been charged twice for the same transaction and i was charged $1.01 that was unauthorized i sent this already but the amount was wrong i put $1.10 instead of $1.01 now i noticed a charge on my checking account and my credit card for $10.00 for the same transaction one charge for the 10.00 was against my checking account card ending in 8594 and one on my credit card ending in 0010 the 1.01 was also on my checking acct ending in 8594 this needs to be addressed promptly ..i apologize for the confusion on the amount of 1.10 instead of 1.01.. David Ford [protected]@yahoo.com
Young v. Facebook, Inc.
Facebook Account Deletion Lawsuit
Arbitrary and capricious user account handling
Lack of customer service
Lack of a real help department
Blog information at -
http://facebookaccountdeletion.blogspot.com/2011/02/facebook-account-deletion-lawsuit.html?commentPage=2
Post your account problem or any messages sent
or recieved by Facebook which you are having a
problem with. Write you account deletion issues.
Or, send a response to mskbyoungblog@aol.com
Case currently pending in California District Court
Case being reviewed at this time.
credit card being charged
over the past several months a dollar or two charges have shown up on my credit card but i thought nothing of them until this past month when the charges came in at higher amounts and the highest amount being over fifty dollars I have notified my banking center and they have asked me to get in touch with you.
It was my bank card and I am disputing the charges but they said they cant do anything . I have cancelled the card. I had had several 1 or 2 $ charges coming up in a month and had assummed it was something my kid did but then all of a sudden there was a $ 50 charge and I know it was nothing they did and cant even find out what it was for .
makeover in facebook is a scam
I have purchased some sarees from the profile "MAKEOVER FACEBOOK". And believe me the stuff you get after you purchase is totally different from what you see in the photos uploaded in her profile. It is a very very big scam and the stuff totally is not worth of what you pay. I got ripped off and thought I should write my reviews so that the other person is not ripped in the same way. That was the reason I guess she did not have a store and was selling stuff online fooling around with people. Friends, seriously do not believe the online sites. Especially for clothes go to the stores personally and buy them.
The complaint has been investigated and resolved to the customer’s satisfaction.
charges applied to credit care not authorized
I have called the [protected] number and only get a recording. Charges were taken from my bank account credit card in the amount of $250.00. I did not authorize these charges to be made or deducted from my account. These charges were deducted on 4/22/11 without my authorization. Please refund to my account the $250.00 immediately. I will be filing a Visa appeal. Please call me ASAP at [protected] (home. or [protected] work. thank you Carrie.
communication with facebook
LAST WEEK MY FACEBOOK ACCOUNT WAS HACKED. THEY WERE ABLE TO CHANGE THE PASSWORD, USER NAME AND EMAIL ADDRESS. THEREFORE I AM NO UNABLE TO LOGIN. I CAN'T GET A PASSWORD REQUEST CODE SENT TO ME BECAUSE OF THE EMAIL CHANGE. I HAVE TRIED EVERYTHING POSSIBLE TO CONTACT FACEBOOK ABOUT THIS, BUT THEY HAVE NO WAY OF COMMUNICATING WITH THEM ON THIS PARTICULAR ISSUE. I WOULD VERY MUCH LIKE TO RE-GAIN MY ACCOUNT OR AT LEAST HAVE IT DELETED! ALL MY PICTURES, ALL MY INFORMATION IS OUT THERE IN SOME STRANGERS HAND SOMEWHERE IN INDONESIA AND FACEBOOK WON'T EVEN CONTACT ME BACK...MAKES ME SICK!
I too have has previous issues with my Facebook account and I was unable to resolve any of the issues because I could not find a way to contact a representative. They offer pad answers to common questions but never really answered my questions. There are forums where other users can try and answer simple questions but the forums are crowded with people asking their own questions and no one is getting any answers. Something needs to be done.
Facebook Reviews 0
If you represent Facebook, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Facebook
The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.
In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.
Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.
Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific problem you faced with your Facebook account or service.
- Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
- The exact nature of the issue, with as many details as possible.
- Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
- The company's response or lack thereof.
- How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.
Overview of Facebook complaint handling
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Facebook Contacts
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Facebook phone numbers+1 (650) 543-4800+1 (650) 543-4800Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
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Facebook address1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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Facebook social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
Most discussed Facebook complaints
Ripoff/scamRecent comments about Facebook company
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Hi Carla, This is a receipt for your payment of $200.00 to Facebook for 1400 Rubies.Payment DetailsItem:1400 RubiesDate:Sunday, April 27, 2014 at 4:51pmPayment ID:545255782257975App:Royal StoryPurchased With:Credit CardTotal:$200.00 USDDispute this purchaseView Receipt OnlineMore Information:Visit the Facebook Apps and Games pageVisit our help center for help or questions about Facebook paymentsPurchases are non-refundable, except where required by law, and are subject to the Facebook Payments Terms and the Facebook Payments Privacy Policy.This account statement
lets you easily view the transactions you have made on Facebook for the
past 30 days. You can also see all of your transactions in the Payments
section of your Account Settings.If you have a question about any transaction in your account statement please visit the Facebook Payments Support Center as soon as you can. This was not authorised please refund.
CHARGE HAS APPEARED ON MY CREDIT CARD BILL WHICH I AM UNAWARE OF. (2469216F400NKENN)
FACEBK*WSEVD5WM92 (03/25) $50.00. Can you provide details please?
i have tried 3 times to send this complaint only to get a database 2error message each time i will try this one more time then i am going to call the BBB and in the am call the bank and report my card stolen i only make $200.00 a week at my job and you idiots just charged my debit card $200.00 on 5/19/13 which overdrafted my acct and charged me a $32.00 fee then again on 5/20/13 that took my money . I have never spent more than $10.00 at a time on facebook in my life I WANT MY MONEY BACK NOW CALL ME AND I WILL GIVE YOU THE CREDIT CARD NUMBER!