Facebook’s earns a 1.4-star rating from 1436 reviews, showing that the majority of social media users are dissatisfied with platform experience.
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JOY RESERVE
JOY RESERVE, BOGUS BUYER!
RESERVED ITEMS FOR ALMOST 3MONTHS AND NO REPLY!
WARNING FOR ALL ONLINE SELLERS AND ONLINE BUYERS..
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized credit card charges
There is an unauthorized charge to my credit card in the name of Facebook.com Q2WD322SN. There is even a reference number: 76011008J01VKH06Q for the amount of $49.90. I have never given out this credit card # on line; I use a green dot card for this reason. I want my money back on the card ASAP as I am on a fixed income and cannot pay it, therefore I would NEVER authorize it.
Thank you for bringing this to our attention. We are here to help. If you have a transaction on your account you wish to dispute, contact customer support using the number on the back of your card. You may also find information on disputing a transaction in the cardholder agreement section online or the cardholder agreement you received with your card.
continues false charges to my bank account for $5.00 every weeek
even after several emails to company I continue to be charged a weekly fee of $5 for something I didn't ask for or order and do not want or can afford.
10/13/11 CHECK CRD PURCHASE 10/12 FACEBOOK.COM*KXLE3227A www.fb.me/cc CA 434258XXXXXX3602 [protected] ?MCC=7311 01 $5.00
10/17/11 CHECK CRD PURCHASE 10/16 FACEBOOK.COM*PRUE3227A www.fb.me/cc CA 434258XXXXXX3602 [protected] ?MCC=7311 01 $5.00
10/04/11 CHECK CRD PURCHASE 10/03 FACEBOOK.COM*U44E3227A www.fb.me/cc CA 434258XXXXXX3602 [protected] ?MCC=7311 01 $5.00... etc, etc, etc
The complaint has been investigated and resolved to the customer’s satisfaction.
put a stop payment on facebook authorizations at your bank, i had to do that with a company i dealt with that still was taking money out of my account when i was no longer receiving the service
stolen money
I have been having money taken out of my account for what I have no idea, But want it put back in my account by midnight tonight 11-26-2011. If it is not back in my account then I am going to charge you guys with fraud and the bank will take care of the charges being brought against you people . this a is not the first time this has happened . I changed my bank account number less than a month ago and you people took out over 300.00 then. I am getting the total balance clear back to 3 months ago and will have you fix that problem also. Like I said fix it or be charged with fraud. I thought face book was to keep in contact with friends and to have fun on guess not anymore, What are you guys hooked up with our wonderfull government ( Screw the people out of their money) I bet that your new logo Isn't it?
Give me back what is mine!
Steven R. Braddock
334 north 10 th street, Geneva Ne.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had 200.00 dollars takin out of my checking account with out my knowledge or authorization and would like it put back tonight.
I have had money taken out of my bank account that i did not Authorize on 5-29-12 in the amount of $139.30 for what I have no idea, But want it put back in my account by 6-21-12. If it is not back in my account as of 12 midnight on 6-21-12 I am going to pursue Legal action!
I have already talked with the bank they gave me this # to call [protected] and it doesn't take phone calls. then the web sight brought me hear. hopefully this will be resolved in a timely manner thank you.
Michell Grider
Stull4@yahoo.com
my face book chat is experiencing some technical problem what will i do
It's October, by the way. You'll need to threaten FB and contact them since I doubt they'll read this.
bank charges
My card was charge yesterday i and did'n know anything about it for 21.00 i need help knowing why and who and a refund asap. thanks bertha reese
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent debit card charges
Check Card: FACEBOOK.COM*WMQE32237 www.fb.me/cc CA Check Card: FACEBOOK.COM*GLPE32237 www.fb.me/cc CA both nailed me for over $300.00 in bogus charges. I have NEVER used my debit card on Facebook or their advertisers for any reason. I deactivated my Facebook account over six months ago. In order for me to file an on-line complaint with Facebook - I had to reactivate the account, file the complaint, then deactivate it again. Forget about talking to customer service there. You get a recording telling you to communicate with them on-line ONLY. The charges occurred Oct. 3rd and I have yet to hear back from Facebook. I filed paperwork with my bank contesting the charges. I have also filed a police report for good measure. We will see what happens.
The complaint has been investigated and resolved to the customer’s satisfaction.
This just happened to me. I'm so pissed I cant even see straight. I hope Facebook gets sued for doing this to millions of people. I had to cancel my credit card because of this!
I also experience this situation with Facebook. I dont even have a facebook account. When your ready to get a class action lawsuit together, let me know. mikegrote@cox.net
unauthorized purchase
When i post a feed for something i need to help me build people are clicking on my posts and sending me them but i am not actually receiving them! For example for the coliseum i have been waiting for 4 days to complete it, i have sent out many request for a spartan helmet as i only needed 1 more, about 20 people have sent me that 1 yet it says i still need 1 more?
The complaint has been investigated and resolved to the customer’s satisfaction.
I have built up 79cash on my account, I have never used up any amount of this cash, yet when I sighned in this morning I found I only had 19 in my cash box, How can this happen?
I started playing cityville a few weeks back and I logged in to Facebook a few days after. Before logging in i had atleast 5 community neighbours.After loging in, I checked my neighbour list and all my community neighbours were deleted. Does anyone know what happened?
I purchased city dollars today. I got 465 city bucks for $25.00. I then purchased 3 expansion which the game indicated was $35.00. I now have 50 city bucks left. So it ended up costing me $415 city bucks for 3 expansions. of course I can't get ahold of anyone to complain or get an explanation for this. Does anyone know what happened to my city bucks?
Hola soy de Puerto Rico, USA, tengo multiples incooonvenientes ncon CITYVILLE, todo, HABRA UN TECNICO Q ME AYUDE, FRom pUertO RiCO< JENNY SUAREZ
it has been giving me errors for the past 5 days
I'm daily player. I'm facing loading problem since cityville upgrade their services last week. Almost whole day the loading mention redirecting traffic or loading error then it stop loading. Can you help me on that?
im tried of buying stuff on cityville and never getting my cash. thats just the same as if they steal from me. i could have gotten it cheaper from another place and i ordered it three times from cityville cash and never received it. ciyville sucks
I have the same problem as helen 666...it's frustrating, would you (Zynga) please work on this problem...and the population requirements for expansion over night jumped (in my case) from 89000 to 123 000?
I think everyone has the same problem as Helen. I completed the candy shop for Halloween months ago and still do not have credit for completing the task. I currently do not get credit for harvesting rice. My little cars disappear right when I click on them, often leaving no coins or car part. If I use energy from my inventory, then my page freezes and they reset everything back to where it was last saved, I do not get my energy back. I have just about had it with this darn game. fix it!
My population requirement for expansion shot up from 69, 000 to 96, 000. How do you explains this?
delete a fake facebook account
Hello...
someone has created my wife fake id that is preet preeti sending friend request to boys.someone has uploaded my wife photo .this person is harassing me i and my other friends have blocked and report many times but nothing is happening if u can trace this person that form where he is updating his account please tell me so that we can put him behind the bars.i hope you will take some action on this Facebook FAKE id is http://www.facebook.com/profile.php?id=100002509489154
21 minutes ago · Delete Post
Dear Sir/
my real name is Khushall Mansoor my id is shinwari_mansoor@yahoo.com some one made a fake facebook id and by my name and using my relatives picture in that id i want to request you to please block or delet all ids khushal with single l and mansoor.
false charge
My husband received credit card bill and found several transactions to facebook. My husband doesn't have a facebook account, and i never purchase anything through facebook. We were on vacation on the day the transactions took place, the credit card was in his wallet so if wasn't our children. We think that it was someone at one of the places we made reservations,. My husband called the credit card company who gave us a number to facebook. Which he called and got recording to go on a web site which wasn't working. Surely there is someway that facebook could trace who made these purchases.
Facebook froze my account my daughter set up fopr me. They said I was hacked. She put in wrong Birth date and I can not get logged into it again. I've tried emails to facebook to no avail. You CAN NOT get in touch with them. I created new account and want the one they froze closed.
someone hacked my facebook account and then used my debit card which is kept on file and purchased credits.
had $ 1 taken out of my bank off my debit card on 31st of march did not do this
eroneous charges
This has just happend to me this morning.. I checked my account and was charged over a hundred dollers for some # I have never heard of.. And I have been reading all kinds of blogs about the same thing happening to people everywhere over the last few months.. We all need to get on the same bog page and file a god damn lawsuite against them!
The complaint has been investigated and resolved to the customer’s satisfaction.
Same thing here but I don’t even have a face book someone charged my debit card for 51.84 dollars I called my bank and they said I purchased something from Facebook I told them I don’t even own a Facebook they canceled my card and sending me a new one if this happens again I am definitely going to a lawyer and seeing what I can do about these fraudulent charges and how they help they got my debit card information!
plz give me how we upload a fb gif on timeskine
Did the same to me, unauthorised charges to credit card, four in two day, amounts up to 327.57 total over $600.00. Someone needs to spend time behind bars.
Andre Lalonde
Brighton, On. CA
i have had four charges to my debit card that i filed a fraud charge for with my bank. two $54+, one $27 and one $162+. needless to say most people, including myself, cannot afford for these kinds of payments to be taken from their accounts. due to this, my debit card has been cancelled and it will be two weeks before i receive my new one, had to go to the bank (which is in a neighboring town) to file the paperwork and am extremely upset by this situation. looks to me like this is a very serious situation for many people. hope everyone gets their accounts fixed and whoever or whatever is creating this situation is taken care of. i do like my facebook account to keep in touch with friends, play games and keep up with my community. would hate to have to close my account completely.
The same thing happened to me too. There were 8 separate charges, each in the amount of $10.10. I disputed the charges with my bank, but there's no way to contact FB to find out what has happened. I never bought anything from Face Book and they should not have my CC information.
I just got my bank statement today, and I was dumbfounded when I read of a withdrawal that I had NO KNOWLEDGE of, and MY BANK OF AMERICA paid it to, Facebook.Com*lpap322ss www.fb.me/cc CA at the tune of $50.00 for 100 energy refill... What ever that is? I would like to know how they got my debit card #? I did not order this.. Never have I ordered anything FROM FACEBOOK. One time ordered on e bay and payed threw PayPal that's all nothing more.. I'll never see my $50.00 dollars I'll bet...I'm huggmugg here in Clovis, Ca.
I was shocked when i checked my account WWW.FB.ME/CCFACEBOOK.COM have acess illegally to my debit
mastercard without my authority or my knowledge on 10th December this year, bill my card 128.91€, 42.98€ on 13rd December, twiice 17.19€ on the same day, then twiice 17.31€ the next day 14th December. I just want to know how this is possible and if someone can help me to get my money back. Please help me. I'm from Paris
I am LIVID I was not able to pay for my car insurance and reregister my car. when I went to the DMV I was just going to pay and My card was denied! WTH! Does anyone have any updates on this? As I look now I have a bunch of charges from facebook, mostly $1 here and $3 there. STRANGE ! I do not have any receipt in email. When I look in my account page on facebook. There is not record that I have ever bought anything from Facebook.
SOMEONE HAS TO FIGURE THIS OUT!
i had same in Russia. i need to know who did it. if somebody knows how to find out?
Same here (UK)! Unauthorised charges!
Why can't Facebook provide a proper check before charging people?!
Unsanitary eating conditions
Look at the website and look at the kitchen and the person not wearing shoes and the stuff on her face in the kitchen where they cook. How disgusting.
The complaint has been investigated and resolved to the customer’s satisfaction.
The bar was closed it rained out and everyone brought there stuff in here from the cook out to put it away guess they wasn't here to see or help work thats the people that complain
I have noticed on my bank statement that facebook has been withdrawing money from my checking account since april 2
I have noticed on my bank statement that facebook has been withdrawing money from my checking account since april 2, in various amounts. the most resent amount was $100.65 on the april 5th. the grand total so far is $340.60. I never authorized any charges on my debit card nor would i ever have my debit/ credit cards linked to facebook. I would greatly...
Read full review of Facebook and 5 commentsdouble billing for game credits
3 or 4 times in the past 2 months facebook has double billed my bank acct useing the same com# for game points i like to play the games and spend alot of money but if they keep riping me off im done with them i cant find any way to contact facebook but i would like to eather have the credits or my money back ( [protected]@yahoo.com ) [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I also noticed double charges on Facebook for Candy Crush tokens. FaceBook blew me off and said they combined charges... They closed my complaint without talking ot me. Well that is baloney. I am going to contact the Attorney General. Those people are getting too big for their britches.
I can not reach you all i was charged 4.60 11 times for 2 set of lives it is only 90 cents per set i would like to have my money back in my account
Feb. 4 2013 cglitsch1905 @comcast.net
I was overcharged on my last purchase of facebook credits. I was charged 50.00 and received 260 credits. Will you please check and correct this matter?
Thank You, Bunni Brislane
I was overcharged on my last purchase of facebook credits. I was charged 50.00 and received 260 credits. Will you please check your records?
I also have been scammed by Facebook I was charged $100.00 for 250 Farm Ville $ when it should only been $39.99 charge I have contacted you several times but no reply
even though you say on your phone message that you will let me know why within the next day.
Well it has been a week and no answer yet. No wonder we get upset with Face book May you need to hire more people that know what they are doing.
I am a very upset customer
charges to credit card
I purchased a $20.00 Farmville Zynga games card and was entering it into the computer to receive my Farmville cash and the had one of my credit cards all the information needed to charge something. I did not check the place where it says to apply to a credit card I checked "other" to use the game card I had purchased even entered the pin number but they charged it to my credit card which was not authorized to be used let alone kept on file. I had no idea that information was in a file. I DO NOT leave credit info with any company. I give it out each time. I need you to call my bank Kern Schools Federal Credit Union at [protected] and have them reverse the charges and contact me at [protected] for the Game Card Pin Number. This needs to be done yesterday (immediately Please) I would appreciate you assistance and cooperation with this matter. Sincerely Laurie J. Hardin
The complaint has been investigated and resolved to the customer’s satisfaction.
i purchase zynga poker chips dec 24 2012 for my wife ccharlotta@ymail.com on master card scrossensr@ymail.com idid not get chips or my money back the order id [protected].00 facebook dispute this purchase i need help with this i talk to facebook one time she said she back to me did not [protected] ty
Scammed Designer
A story about customers who bully and try to put you down. Then take your money and run.
Louis Travieso,
I'm going to have to tell a story of a lying cheat cyber bully who is out to ruin the reputation of a quality graphic artist. In this report you're going to find out the true hatred that inside this human being and if you keep supplying him with money or having him take money from people, it's only going to become worste. We need to stop cyber bullies in their tracks.
A few weeks ago, Louis purchased his first logo design from for a cleaning business. It was for a client of his. However he said that it was for himself, but I found out otherwise when I had to stand up and fight.
He loved it. It was basically perfect on the first try and the next logo came in. We charged him a lower price for being a repeat client, to show him that I am not only a fair business man, but I really thought his business couldn't use the name because he didn't research before buying the logo. He told me only the business name for the logo and told me to be creative. I did come up with a few samples a few days late but as a repeat client I was hoping he would understand that I couldn't perform my duties when I was sick. He could have asked for a refund at any point but he did not and he waited for the logo. My website states there are no refunds once the graphic has been sent. Anytime before that, they may get their money back. We work until the client is happy. I delivered the samples to this client and when he saw them, he emailed me with the sickest thing I have ever read.
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Email 1:
Jeremy, I truly believe that some blind Jerry's Kids could have ### out a better product. Do yourself a favor and lay off the weed and COD video games and pay more attention to your business..especially if you want a tattoo parlor. Moreover, I would be scared for your to free hand a design on anyone after seeing the kindergarten crayola spin and color amateur ### your sent me. Just close shop and don't bother anymore.
Your time management is garbage...you need some structure and purpose to your life and need to better understand your clients. If you worked for me and I didn't chop on this graphic, I would fire both of us and close out the biz since this is pound for pound ###.
PS: I guess I get what I pay for and it truly shows...
Enough of my venting...just close your business down.
FAIL
Louis Travieso
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My response:
Is there a reason to even go off on me? How about you gave me no information. Simple as that. Don't blame me for that. I don't appreciate you swearing at me and I'm not threatening you but I'm warning you that I will not tolerate it.
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Email 2:
You should tolerate it and furthermore should quit. This mickey mouse ### is unacceptable and you lying to me for the past 5 days is outright ridcilous. Take your sorry ### back to graphics school (if you have any) and just soak it in since your skills are novice at best. Did I mention I compared you to a ###. FAIL!
Louis Travieso
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My Response:
There is no reason to act this way. You can swear at me all day long. You are very childish and immature and I Feel sorry for you. I wish you the best and I certainly know you are going to need. Good luck to you.
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Email 3:
Hey [censored], why don't you do yourself and SHUT THE f*** UP! Your garbage clip art you sent me highlights that ###s are not creative and apparently are not capable of time management either. I pity your ability and future since you are as talented as hellen keller. I will continue to make fun of ###s like yourself and spread the word why dumb ### like you have no business running a company at all! You pathetic piece of ###!
Louis Travieso
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My Response:
Once again I will have to say I truly feel sorry for you. You continue to show me your lack of intelligence and your lack of dealing with people. I feel sorry that you have such hatred for handicapped people. I don't know what else to say but, I will say that you are becoming annoying and if you keep it up, you will be sorry.
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I did some research and I found out that this is my competition, he was reselling my artwork at a much higher price and his client didn't like it, so he went off on me. Now being competitive is one thing, but to go as low as to do something like this. It's not right and alot of us graphic designers get treated like crap, especially by other designers. We are people too. We are real artists. We are NOT clipart designers like most are.
A Week later he files a chargeback. This is what I have to say to those people who are ripping off hard working americans. We're not going to take it anymore! We have united and we will do everything in our power to stop these cyber bullies and scam artists from taking money from us! This is how we eat and survive.
The complaint has been investigated and resolved to the customer’s satisfaction.
This posting is completly false and should be removed. In no way shape or form did I as a person ever make such hateful comments. This post is nothing more than a novice graphic designer who his upset and mad that a client called him out for being late (2 weeks) and providing faulty work.
severe technical issues
There has been so many technical issues, my 3 Zynga Games via Facebook has been effectively shut down. All of a sudden, all 3 games started to play/act like "Promotional Games". Zynga has tried to blame my internet Browser/computer. I am not the only one! But have decided to complain.
a. Frontier: after it has been moved over to "Pioneer Trail", there is a new pop-up. It cannot be elimitated, and takes up 95% of the screen. If one ignores the pop-up, one can play in the 1 1/2 inch border around the screen!
Before that, many a problems during the last 2 weeks approx.
b. Farmville: I can no longer access this game from Facebook! A friend of mine was trying to help me out, and suggested I see if the problems occur at Zynga's New Sight www.farmville.com... Since I was in there "once" with no issues at all, it is now not possible to obtain my game from Facebook.
c. Cafe World: Can't send gifts or requests to my neighbors. The game very very frequently freezes up! Effectively other than cooking, redecorating: can't do anything. Visiting Neighbors possible, but will more frequently freeze the computer.
Within 4 days I have effectively lost all of my main games! Isn't Zynga on a contract and things haven't worked out "yet"?
The complaint has been investigated and resolved to the customer’s satisfaction.
since it is not EVERYONE that has the issue, it has to be something with compatibility or the like. my girlfriend plays frontier/oregon trail on a daily basis. never had an issue.
unauthorized purchase
I want to talk to a person. I don't know how to do all of these things you want me to fill. out. I did not authorize $219.00 to be taken off my card and purchase facebook credits. I woke up and there facebook credits on my computer. I called my credit card because this happened before and sure enough my credit card was wiped clean by facebook. I am so upset. My credit card information needs to be taken off your facebook credit purchasing system. I need my money back immediately. This is all the money I have and I have buy school clothes. It was a horrible mistake or something ... I am begging you to please give me my money back and you can have have your facebook credits back. I don't want or need them. I don't know how my credit card information was loaded on there today to purchase these credits. I was asleep and since this happened before I know I WOULD NEVER EVER BUY FACEBOOK CREDITS AGAIN. Please call me at [protected]. Mitzi Keeling. Oh, ya, you have that information already.PLEASE PLEASE CALL NOW. URGENT. SCHOOL STARTS TOMORROW! MY CREDIT CARD SAID YOU WOULD CORRECT THIS MISTAKE. PLEASE DO
Hi Carla, This is a receipt for your payment of $200.00 to Facebook for 1400 Rubies.Payment DetailsItem:1400 RubiesDate:Sunday, April 27, 2014 at 4:51pmPayment ID:545255782257975App:Royal StoryPurchased With:Credit CardTotal:$200.00 USDDispute this purchaseView Receipt OnlineMore Information:Visit the Facebook Apps and Games pageVisit our help center for help or questions about Facebook paymentsPurchases are non-refundable, except where required by law, and are subject to the Facebook Payments Terms and the Facebook Payments Privacy Policy.This account statement
lets you easily view the transactions you have made on Facebook for the
past 30 days. You can also see all of your transactions in the Payments
section of your Account Settings.If you have a question about any transaction in your account statement please visit the Facebook Payments Support Center as soon as you can. This was not authorised please refund.
CHARGE HAS APPEARED ON MY CREDIT CARD BILL WHICH I AM UNAWARE OF. (2469216F400NKENN)
FACEBK*WSEVD5WM92 (03/25) $50.00. Can you provide details please?
i have tried 3 times to send this complaint only to get a database 2error message each time i will try this one more time then i am going to call the BBB and in the am call the bank and report my card stolen i only make $200.00 a week at my job and you idiots just charged my debit card $200.00 on 5/19/13 which overdrafted my acct and charged me a $32.00 fee then again on 5/20/13 that took my money . I have never spent more than $10.00 at a time on facebook in my life I WANT MY MONEY BACK NOW CALL ME AND I WILL GIVE YOU THE CREDIT CARD NUMBER!
Treatment twards a customer
This man, Big Lee had a rv for sale on craig's list, he also owns a towing buisness, which the building, and his trucks all are painted with purle and gold, LSU. During the couple of days doing buisness with him, he acted totaly rude and obnoxious, he used curse words, the f word repeately, and talked about how he goes out in his underwear, and waved his underwear in front of my face! I got into a heated argument with him on how he is acting twards a customer, and I told him this is a good way on loosing customers. He told me he doesn't care! He also told me to shut-up, and called me stupid! He also said he is, or was a Deputy Sheriff! The only reason I continued to buy the rv, because I really wanted it, and I couldn't get this for a low price! I will never ever do buisness with this man again!
The complaint has been investigated and resolved to the customer’s satisfaction.
unwanted charges on my credit card
Upon checking my bank status, I found several charges from facebook that I never made. In fact, I dont even have a facebook.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have over 500 in charges from facebook, and I too dont even have a facebook account. Discovered this yesterday. Has caused overdrafts to the tune of 800 in addition to the 500 they took. Try and file a complaint with facebook? not if your not a facebook member. Seems to me that if i'm good enough to have a bank account for them to bleed dry, I should be good enough to speak to in spite of my oversion to their product.
Unauthorized charges
unauthorized charges - underage grandson playing games on internet. credits charged to my credit card without being autorized by me. I never gave my credit card number to facebook or c.facebook.com/credit.
Read full review of Facebook and 55 commentsFacebook Reviews 0

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The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.
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Facebook phone numbers+1 (650) 543-4800+1 (650) 543-4800Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 80 80 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 178 178 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
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Facebook address1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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