FedEx
Reviews and Complaints

I have claim open with fedex going on for 3 months already for a car part for my customer. It has been like 3 months and I have called their department and their number starts with 901 area code also. And the lady helping me is Teresa Walker. Fedex is into some scam, and they want to not to pay you at any cost. funny thing is that they dont ask for invoice or anything when you pay them the money for insurance coverage, but when its time to pay they dig. They asked for receipt, and I provided online paypal generated 100% legible invoice and faxed them andt hey say its not legible. Then they said you send us a $379 invoice while I sent them $1290 invoice. that was how much my customer had paid. Then they said show us the invoice of how much you baught that for, and I get that too, again highly legible invoice, theey said its not legible, I emailed a pdf file, they said we didnt get it, I attached it on the online fedex claim form, pretty much loaded on their system, they now say they cannot verify that with the business I purchased it from. And I apparently found out that they had called in that business and asked them to release customer (my info) name address and all that private info... Fedex is big FRAUD.

I am a customer of Fedex... waiting for packages... but Fedex never delivered them according to the time and date as they told me... and keep me waiting for whole day, never come nor call...

below you could read the whole story!

I waited for the whole day last Wednesday (meaning from 9am-8pm) because the telephone automatic tracking told me that the driver was coming on Wednesday. But he did not show up in the end, what he did was left me a door-tag on Thursday afternoon.

Then, Thurdays night I started my first email to Fedex, and one officer told me about 9:30pm on Thursday that the driver would be coming again on Friday (1 Sep), and I requested it to be in the afternoon. I did check from the telephone tracking again on Friday about 2pm, the message from the automatic response was that the driver attempted to deliver on Friday (1 sep) at 8:40pm.

I was wondering what happened and called the hotline again, and I talked to an officer, she told me that it was the computer failure, and she told me that the driver was coming from 3pm-8pm. As a result, I waited from another half a day.in the end, the driver never showed up again.

I called again about 8:40pm on Friday, the officer told me that she did not know about the delivery in Miami, and transfer me to another officer from the Miami Office. I talked to that office from Miami office for less than a minute, and she said she would check for me and ask me to hold the line. I waited for her on the phone for 10min until I gave up.

Is your company trying to waste my time and my credit on my cell phone. How many more time do I need to email or call in order to get my packages. Usually the driver or the company would comfirm a delivery time, (let say 1-3pm), not like what you did was trying to keep me home and waste my time for the WHOLE day, and your driver NEVER come! I think FEDEX should compensate both my loss in time and cell phone credit and never make your service to be such inconvenience to the customers.

"Please let me know at least by Tuesday night (10pm) if your driver is coming on Wednesday or not!"... till now... I still never got an answer from them! Hopelessly waiting!

Had to have a replacement phone shipped to us from Verizon due to faulty equipment. No problem there, but we are supposed to ship the defective phone back using the return label that was supposed to be included in the box. First problem: no return label in the box. So off we go to the Verizon center near us, wait our turn, get the label and then have to take the box to the FedEx place to ship it. Problem number two: FedEx tells me, "This isn't packed properly so if it gets lost, Verizon will charge you for the phone because I have to check that it wasn't packed properly when it was shipped". I'm like, you have to be kidding me...it's packed exactly as the new phone was shipped to me. She's like...they don't care...if the phone gets lost in sending it to you, they just send you another one but if it gets lost when you send it back, you're out a couple hundred bucks. However, she 'kindly' offered to pack it properly for me...for 3 bucks and some change (for a couple of sheets of plain brown paper). Had I not been in a hurry, I would have taken the box back home and packed it myself.
Makes me wonder if Verizon and FedEx don't have a little agreement going on where they ship phones packed inadequately and when the customer shows up at FedEx to ship it back, they get pressured into paying to have it 'packed properly' under threat of getting a big charge from Verizon if the phone gets lost and wasn't packed properly. Is somebody getting a kickback?

Have been waiting for a delivery to my business via FedEx for a few days, understood that with the 4th of July it would be delayed a bit, expected delivery date of July 7, 2010. Our business hours are CLEARLY posted on the front door, the driver showed up before we were even open, left a tag on the door and left. We came into the office and called right away to see if we could get it delivered as it is something needed for work, was told they would try to call the driver and call us back. 2 hours later with no return call, we called back yet again and were told the same thing. 3 hours later we called back, asked for a supervisor and was told the driver was already home for the day and still had our package with him at his house. If we needed it, we could call him and see if it was ok for us to drive there. 35 miles one way of driving and poor customer service on everyone's part we finally got our package. Needless to say, not very happy with FedEx and they have probably lost a customer for life. I will also talk to our corporate office and discontinue using them at all 457 locations we have across the US.

Fedex has a horrible billing system. Beware everyone who do business with fedex.

**** IF you make a payment by Bank Bill payment without a invoice (electronic mostly ) then your money is lost.
fedex simply take your money and will not apply to your account, fedex will not refund you, You have to spend
months, years to get that money back, if you can afford go to Court ****

in brief here is my issue

**** fedex kept money - it neighter apply to any invoice nor refunded. I submitted all evidences and proof from my bank statements and each single payment sent to fedex proving that i sent payment, but after 4 weeks still fedex has money but suspended my account and sending collection notices **

Take a look at this detailed proof of payments. ( i have the detailed report sent to fedex billing department and no action was taken to resolve this)

For one customer like me this much money is in air, what about millions of customers? is this the practice at fedex? if a payment is made without a reference to a invoice, means fedex will keep that money? what should i do?

My fedex account number - xxxxxx
i am a good customer overpay my bills.

** Contacted fedex and all i hear is we are researching this is the answer i got since 3 weeks will it take 3 weeks to research billing issue **

*** Main issue with my fedex account is - i made payments to fedex without reference to invoice which fedex did not apply the payment to any of open invoices. which resulted in $5000+ payments up in the air ***

** just one simple question, when i mail a payment to fedex without a reference to invoice, and if fedex is unable to apply to a invoice, why fedex is keeping my money since 2 years it is happening ***

for being a good cusotmer fedex penalized me and put my fedex service on hold since 4 weeks.

not only fedex held my money, but sending collection notices, stopped me from using fedex.
This is not only me with many, i am the victim.

Since i opened my fedex account i paid total $25000+ dollars to fedex and still fedex has credit.

i sent several emails to fedex corporation but no use

spoke to several people, but everyone telling we will research.

So this is my last attempt to resolve this, if not i guess i need to go to the court to resolve this.

So, we ordered a 46 inch tv. The window of delivery was 6/23-6/28. FedEx's tracking showed the package at our local hub on the 23'rd, with a delivery date of the 24'th.

Before I left for work yesterday, the tv was "out for delivery". Had someone wait at home for them to show up. Checking in on the tracking later, we had a Delivery exception: No attempt made, delivery scheduled for next business day.

But, because it was still inside the delivery window I didn't call them to complain. I gave them the benefit of the doubt that perhaps the truck it was on broke down. Not that a lazy driver didn't want to attempt to lift the box.

Waited around today for them to arrive as well. Didn't ring the doorbell, didn't knock. Just looked outside at around 10:30 am to see the tv sitting at our front door, easily seen from the roadside. We have a sign on the door to make all deliveries to the back porch (which is out of sight from the road, and safe from weather)

The kicker is what it said on the tracking "9:49 am - Left at back door. Signature Service not requested." Apparently the driver thinks that the "back door" actually means the "front door." Thankfully none of our neighbors saw the tv in time to steal it.

So that I receive my trunk box of Fedex express diplomatic courier service Benin-Republic with my name and addresses (msittef abdelhakim.43 rue badr el kobra apt.11 v.n 50000-meknes, morocco)i board paid on May 19, 2010 my fees of US$180 cash in a letter with address below that DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD but since it with received my payment it has STOP to contact me and not send me my trunk box and my traicking number.Below its last message with its address postal.I requires of you to oblige DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD with to send me my trunk box and to give me my traicking number urgently, thank you
its last message:
FEDEX DIPLOMATIC COURIER COMPANY SERVICE LTD BENIN REPUBLIC .

[protected]@live.fr

ATTENTION : MSITTEF ABDELHAKIM /VALUEABLE TRUNK BOX TO BE DELIVERED TO YOUR DESTINATION

You are welcome to FEDEX COURIER COMPANY LTD with world wide delivery at its best. We are pleased to be at your service. FEDEX COURIER COMPANY LTD is Regulated and Stipulated by the Delivery Service Authority(DSA), the delivery institutions that REGULATES all delievry activities in the Benin Republic.This office has been Notified by your partner Mr.Goerge Udo about your Sealed Mettalic Consignment Box deposited in our door step.

Dear Customer,
I write to inform you that i receive your new address you gave to us also assure you that as soon as you send the money to the address given to you, i shall commence on delivering of your trunk box to your door step.

You are so lucky because your trunk box is among the boxes mapped out to auction last year before we later stop the auction.

Make sure you send the money as you promise or else i will not respond to your mail.

Do inform me as soon as you send the money so that my in law will be at home to pick it

Send the money with this address as stated below.

Name: Hodonou Rodrigue
My house Address: Lot 91 ave Senande Apkakpa
Country: Benin-Republic
City: Cotonuo

Await to hear from you.

MODE OF DIPLOMATIC DELIVERY.

As soon as we Receive the courier charges, Our international Diplomat agent will depart Benin with your CONSIGNMENT BOX and your Shipment Airway bill will be sent to you immediately to track your Cargo to your given address within 48 _ 78 Hours . Our Diplomat agent will call you on arrival to your country to hand over your Box to you.

CONFIDENTIALITY NOTE

The information contained in this message is confidential. This message is intended to be read only by the person named above. The unauthorised use, disclosure, copying or alteration of this message is strictly prohibited. If you have received this mail and did not request for it please discard with urgency. This mail was sent on behalf of Consignment box delivery in FEDEX delivery code of Conduct. Registered Trademark

CALL ME +229-[protected]

DR.DEXTER JOHNSON
(FOREIGN DELIVERY DEPARTMENT FEDEX BENIN)
FEDEX COURIER COMPANY LTD,
Regulated by the Delivery Services Authority-

So that I receive my trunk box of Fedex express diplomatic courier service Benin-Republic with my name and addresses (msittef abdelhakim.43 rue badr el kobra apt.11 v.n 50000-meknes, morocco)i board paid on May 19, 2010 my fees of US$180 cash in a letter with address below that DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD but since it with received my payment it has STOP to contact me and not send me my trunk box and my traicking number.Below its last message with its address postal.I requires of you to oblige DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD with to send me my trunk box and to give me my traicking number urgently
its last message:
Dear Customer,
I write to inform you that i receive your new address you gave to us also assure you that as soon as you send the money to the address given to you, i shall commence on delivering of your trunk box to your door step.

You are so lucky because your trunk box is among the boxes mapped out to auction last year before we later stop the auction.

Make sure you send the money as you promise or else i will not respond to your mail.

Do inform me as soon as you send the money so that my in law will be at home to pick it

Send the money with this address as stated below.

Name: Hodonou Rodrigue
My house Address: Lot 91 ave Senande Apkakpa
Country: Benin-Republic
City: Cotonuo

Await to hear from you.

I ordered a Nokia Shade from Verizon Wireless for a 2 Year upgrade. I had regrets in ordering the phone and decided to get the Omnia 2. The excellent folks at verizon (Non Sarcastic) told me that there will be no restocking fee just refuse the FedEx box when it comes and it will go right back. That was several days ago. Verizon has yet to get the phone back. I called customer service at FedEx and a very RUDE lady told me that it would ship out in an hour. That was 2 Days ago and it still sits at FedEx and they refuse to send it back. I am done with FedEx. UPS seems much much better and actually care about there customers.

I have to complain, because Fedex still don't pick up my package.They don't know where are front door to my building, they still leave the pick up form on the rear door, which are close all the time.The front door are open(and inside is signed form).I told them but they do what they want, and they came between 11am-1pm.Who is at home in this time?.I'm so disappointed. This is the worse delivery company.

What a crap company. not reliable, poor customer service, totally unprofessional. DO NOT TRUST FEDEX HOME DELIVERY. Trust fedex express.

On Thursday I discovered 2 door tags (tried to deliver) on my door for the same item. First off, if the delivery person had ANY sense they would have put the second tag elsewhere as noone saw the first tag.

Friday I call FedEx & their representative told me everything was delivered & didn't know why I had gotten a door tag. End of story, or so I thought.

Friday night come home & there is another door tag. Call again & this person tells me there are 2 packages that need to be signed for. So I find out where I can pick them up (I happen to work "near" their facility) & tell them to hold the packages, i.e. don't try to deliver them on Monday.

Monday I call to verify the packages are still at their facility for me to pick up (I was assured they were there).

I get there at noon & was told by the security guard they have specific pick up hours. Not one of my previous 3 phone calls was that mentioned.

On my way back to my vehicle I try to call FedEx to complain & was promplty hung up on by their representative "Michael".

My packages are now held hostage until I figure out how to get them "at their convenience".

I order car parts online alot. IN the last year I have only received parts shipped fedex on 3 occasions. The first time their website tracking info said my package would arrive on a Saturday. I was pretty happy because I thought it was going to take until Monday. Well Saturday came and the website said it was on schedule, Saturday evening came and my package didn't arrive, on top of that the delivery date dissapeared and didn't reappear until Tuesday when it said it would be delivered that day. I thought it was a mistake, but it seems to be common practice at fedex.

Last week I ordered some more parts and they were shipped fedex. Three packages were scheduled to be delivered on Saturday which sounded great, just a few days after I ordered! So I stayed home Saturday waiting for the packages, and no packages were delivered. The delivery date dissapeared yet it was still on schedule... And then Monday evening a new delivery date for wedensday was set. Well at least those packages came on wed. This recent order was to come in two parts. The second part was shipped two days after the first (Friday 30th) it immediatly had a delivery date for the 5th (today) and surely enough my package wasn't delivered and the delivery date is gone.

I called fedex and spoke to a rep. I told him the situation and asked why it happened and when my package would arrive. He said he didn't know and that my package would be here tomorrow. I guess we will see about that!

Moral of the story is that if you want to track your packages don't bother with fedex, and most importantly don't trust their delivery date.

I will be trying to get my money back and avoid fedex at all cost in the future.

Fed Ex Ground claimed to have delivered a package. As luck would have it, I was home at the alleged time of delivery, which I learned about when I tracked the package later that day. I reported the non-delivery immediately. While I received a telephone call the next day asking if I 'found the package". There was no other contact from FedEx.

The next week, i called for a status and was told the driver said it was delivered, only the delivery location was changed from what was originally reported. Since the driver said it was delivered - it therefore was - according to FedEx Ground. My statement that it was not was not important.

To punish me for being a little irked over being told I was a liar, FedEx Ground has been holding subsequent packages hostage (too late to cancel 1, and the second one I was told by the vendor would be through USPS not FedEx).

Because the driver did not deliver a package, I can not be trusted to receive packages unless I am available for a signature. I already lost time from work over one package, and I can not do it for the second one. Because of FedEx Ground's handling of the lost package, I can not trust that they will leave subsequent packages, instead, maybe not deliver again just to stick it to me. After all, the driver who did not deliver is apparently the only driver for the area. If she doesn't deliver and says she did (which is what caused this mess to begin with), Fed Ex sides with the driver - customer be damned!

The funny thing about all this: We have recived countless FedEx's for 15 years at this address and never had a problem . Wouldn't one think that if we were scammers that we would have done it long before now?

I guess the moral of the story is: FedEx ground is great as long as they do their job. But if they make a mistake, it is the customer's fault and FedEx will spare no effort in making that point clear

Kinkos provides terrible customer service. The last time I went into Kinkos I tried to print on the design work station computer color printer, but it did not have page tiling. I proceeded to have it printed at the front desk, but the color printers were down. I had to drive all the way to another store to finally get a simple color print out. I was given the print outs for free, but was told that it would not be free if it happened again because it is not Kinkos fault that the printers were down. How about comping the print outs because it is good customer service? Kinkos offers printing services, so shouldn't it work when you go there. And if it does not work, then, yes, it is your fault.

On March 15th, I ordered a package from an online retailer who I won't name here, lest they sue me for defamation for being associated with a company as horrible as FedEx. Due to a glitch, the package ended up heading to my old address, which had been on file with them. I emailed customer support and they corrected it before the package even went out. "Awesome, " I thought, "Customer service that's both fast and effective". Obviously, though, that's where this retailer and their shipping company, FedEx, differ.

The package was shipped on the 16th and reached Salt Lake City, where I live, on Thursday the 18th. The estimated delivery date was the 21st, a Sunday, so I hoped it would come the following day but would understand if I received it on Monday the 22nd. Nope. It sat at a hub here in Salt Lake until the 23rd, whereupon it embarked towards Denver, Colorado. Denver is more than 370 miles from here. 4 days later, the package had returned from its detour to Denver. That was a Saturday, so again I assumed the package would be delivered on Monday. Again, I was wrong, because on Monday it left for Denver. Again.

I was obviously a little perturbed, so I sent a quick e-mail to FedEx customer support asking them to fix the problem. They assured me it would be forwarded to the appropriate department and the problem would be taken care of. Later that day, the package returned to Salt Lake. I figured that, having complained to them, I would receive the package the next day or the day after that. I must be stupid to assume these things, because guess where it's headed again? That's right, Denver.

Here's a fun fact. Did you know that by the time it gets to me, the package will have traveled over 1/10th of the Earth's circumference on an increasingly ridiculous series of totally unnecessary trips?

Last night I sent them a second e-mail asking why the first didn't solve my problem, and demanding that they overnight it to me as soon as it reaches Denver. I threatened to boycott their service and spread a lot of ill will if they didn't. They haven't contacted me yet, and I have yet to see if my package is going to eventually get here, but I've changed my mind. No matter when (or if) the package arrives, I'm refusing to use FedEx again and am leaving complaints on every site I can think of. Avoid this joke masquerading as a business at all costs.