Fifth Third Bank / 53.com
Reviews and Complaints

I have made 5 phone calls and have been on hold as long as 50 mins. waiting for a CSR.
I had an account with MB Financial, which was acquired by 5/3 and now I need pdf downloads of my checking account and they are unwilling to provide me access to my statements as I've closed the account. In the course of trying to obtain the documents, I have been put on extended holds and disconnected. No one has had the courtesy to call me back.

Call 800-972-3030

Wednesday at shortly 7:00pm EST

Play all kinds of music and "Wait time is ..."
After 15 minutes they hang up on you.
Finally got NICK on the line after calling 3 times.. I told him "hold on I need to go back to my office for details.

He hung up on me.
NOW it is 8:00pm EST and you do not answer your phone

On This week Monday I went to a banch The officer encounterd the same problems with your worthless 800-972-3030 number.

If you need any help please let me know. I can probably irritate your users as good as anyone else AT least I wont hang up on them at quitting time.

A word to the wise is sufficent

Dale's Trails .

The car I financed with Fifth Third was totaled on 2/13/19. The paperwork needed to complete the payoff by insurance company (Progressive) and GAP insurance company (American Financial Warranty Contract # 6311500) to close out my installment loan (Acc't # [protected]) remains incomplete from the Fifth Third Auto Total Loss Department to both the GAP insurer and the Infiniti Dealer so they can provide GAP $ pay off to Fifth Third and Mechanical Service Contract refund to Fifth Third. There have been many many repeated phone calls including conference calls with all parties online to get the papers needed from Fifth Third Auto Total Loss Department to GAP insurer, AFAS (Installment Loan History with Running Balance Document) and document from Fifth Third Auto Total Loss Department to Finance Dept of Austin Infiniti (cancellation notice). The Fifth Third Auto Total Loss Department keeps insisting they have sent these documents by email (from [protected]@53.com ) to both AFAS and Austin Infiniti repeatedly. Yet neither AFAS ([protected]@afasinc.com ) or Austin Infiniti (mike.[protected]@austininfiniti.com ) have any record of receiving these. A loan that should have been paid off and closed out in early March is still open in May.

I NEED THIS RESOLVED

Current Commercial Loan Account Number [protected]-00018

I wish to register a complaint of an apparent decision given to me from our Commercial Loan Officer, Mr. Brent Williamson, via his email dated Thursday, 4/25/19 @ 5.57 pm to not forgive late fees of $290.00 each month, March and April, plus $0.18 interest on the March late fee not paid to date which currently totals $580.18 on the above referenced loan.

In March, we were on the cusp of being able to sign a renegotiated loan with Fifth Third when an issue of flood insurance arose, disrupting the process. Our Legion post has occupied the property since 1973 and flood insurance had never been required. It looks like sometime in 2018, FEMA redrew the flood zone boundaries without our knowing it and now our main building is within a flood zone requiring flood insurance. We had negotiated with Mr. Williamson to forgive making our March installment of $5, 801.92 on the current loan based on the assumption that the new loan was within days of being signed which would supersede the existing loan. A.t that time no mention was made about incurring late fees in doing so.

Working our way through a complex process, we did secure flood insurance and on April 4th made the loan installment due March 1st. We paid $5, 803 for the flood insurance, the equivalent of a mortgage payment for us, and here is the heart of the matter. We came to Fifth Third to renegotiate our loan due to a reduction in our cash flow leaving us in a vulnerable position to continue meeting our monthly installment obligations at the current rate. Due to this, we could either make the loan installment, or make the flood insurance payment, but we could not do both in the same time frame. Both the March obligations to Fifth Third and the obligation to obtain the flood insurance are now met, but that has also delayed the loan installment due April 1. This has generated what looks to be two canned letters under Mr. Williamson's name, the first dated March 11th and the second dated April 11th, leading to the $580.18 late fees/interest mentioned in my opening paragraph. By slamming us on the backside like this, I believe Mr. Williamson has provided a disservice to both us as a client and Fifth Third by the unnecessary unsettledness it has caused.

The renegotiated loan will reduce our monthly installment to somewhere in the neighborhood of $3, 700, which will be much more manageable for us. We have no other viable option. Still, it is with deepest regret on my part that we have to take this action. The point is not lost on me that we will be giving up our principal reduction leverage which will disfavor us and favor Fifth Third. Our last payment reduced our principal by $4, 022.76 and the garnered Fifth Third $1, 779.16 in interest. The new loan will start us back at a point where almost all the payment will be interest and only a few dollars at most principal reduction. Fifth Third will be getting a whole lot more bang for their buck here. The new loan also extends out the retirement date by several years from where we currently stand. But, we have to do it to live to fight another day.

Given how much Fifth Third stands to gain and how much we have to lose, I see being charged late fees and interest on missing payment dates during this period that has disrupted both parties as a very cheap shot that will create a poisonous and adversarial climate to do business in: this is my complaint about Mr. Williamson if any and all late fees and the accompanying interest are not waived. We started this renegotiated loan process in mid-December 2018 and here we are at the end of April due to issues both parties have had to go through. Certainly no penalties have been asked by us to be imposed on Fifth Third, and I ask the same consideration be given by Fifth Third towards us. Both parties need to meet on this common ground.

Mr. Terry Kaufman, our Post Commander, will be the signatory on the new loan and I understand he will be meeting with Mr. Williamson on Monday, April 29th at 11am to sign the paperwork. Mr. Kaufman has told me he intends to have the money for the April payment available the next day, Tuesday, April 30th. The particulars of the new loan will between these two parties, but I am stating here and now that it is totally unacceptable to hit us with late fees/interest when you've already hit us with the flood insurance requirement. We're in a vulnerable position and getting kicked in the teeth by what we have to do, but that's all on us. Getting kicked in the teeth again by flood insurance certainly doesn't help. But, getting kicked in the teeth a third time by late fees/interest is totally unconscionable. You have access to the payment history on our current loan and can readily see the commendable effort we have made to reduce the principal on it by almost half in a relatively short time. That shows integrity that deserves more favorable treatment than to get a cheap shot in the manner that's happening!

I'm old school and not technically savvy enough to be able to include attachments, but if you provide a name/FAX number, I can submit supporting documentation you may wish that way. My contact information is:

Cell phone#: [protected]
Email address: [protected]@aol.com

David Kane
Finance Officer, American Legion Post 83, Sandusky, Ohio

These people make it incredibly difficult to speak with anyone and when you call they say they cannot help with literally anything. Called 2 weeks ago to have certain documents sent to me and they are unable to email "due to security". Fine. Confirm with the supervisor (Erin) twice that it will be sent to my address. So what do they do? Mail the documents (which are not high profile or anything) TO MY OLD ADDRESS that has not been on my account in 8 months. The associate (Kaya) told me it's listed as my primary address which it is not and that they do not have a tracking number. Then I speak with a supervisor (Raina) who tells me she does not see a record of my call requesting it and no evidence it was even sent. WHAT? How embarrassing- can't even get their own team on the same page. So naturally I request it be overnighted since apparently I cannot authorize it be emailed or uploaded onto my account which makes ZERO sense to me. First I was told I'd have to pay for this then I was told they refuse to overnight it. Could not transfer me to the mailing department to confirm it will actually be sent to the correct place since verbal confirmation isn't enough these days. Also was disconnected twice throughout all of this just trying to speak with someone.

Unbelievable. Guess they only stay in business for people who are too desperate for loans. I never had any problems while I'll was paying them.

My name is Steven McDonald,

I am having an issue with the way your company handles titles for vehicles. It seems 5/3 and My Title Support are not communicating with each other. When I was living in Ohio, I took out an auto loan for a vehicle purchase at Joseph Volkswagon of Cincinnati located in Norwood, Ohio. This happened in 2016.

I recently moved to Kentucky, roughly 20 miles away. My registration was set to expire on November 22, 2018. On November 18, 2018 I went to the Kenton County Clerk of Courts located in Independence, KY to get my registration switched over and new KY plates. This is a very common request. I received a 30-day tag and Kenton County sent off a request to have my title switched to KY. Again, very common.

On December 17, 2018 I went to Kenton County again and they informed me that my title was not in. I go to the closest 5/3 to get information. All they said was to call My Title Support (this was the first time I heard about a 3rd party vendor having my title and not 5/3) I called My Title Support and they informed me that only I could request a state change and that it would cost me $48 by phone or $36 online. I went online that same day and requested a state change, paying the $36. Not a big deal but still not something I was expecting. I called My Title Support back to see how long this would take, and they said 4-6 weeks (28-42 days). I was able to get another 30-day tag even though KY only allows one. The tag was set to expire on January 15, 2019

On January 13, 2019 I go to Kenton County and the title still has not arrived. After speaking with a supervisor there, I was able to get a 3rd 30-day tag set to expire on February 12, 2019. I called My Title Support again and they informed me that it usually takes this along which was only about 25 days later.

After the 45 day mark had come, I called My Title Support again and they told me the reason it is taking a long time is because 5/3 never received my title, so they had to request a duplicate from the state of Ohio. I am now dumbfounded at this point.

I contact the 5/3 branch that I processed my loan through, Norwood, Ohio on Sherman Ave. The guy there could not give me any information, just kept saying "I only started 2 months ago". I even asked for a branch manager or a loan specialist. It was not until after I told him that his customer service was not the best that I was connected with someone who had answers.

This person (I wish I knew his name because he was helpful), informed me that 5/3 had my title, that Ohio does "electronic titles" (A fact that 5/3 should have informed My Title Support about since, you know, they hold your titles). This was music to my ears. Finally a person who has an answer, or who found out the answer, and not pawn it off on another person or tell me "I have only been here 2 months". The helpful guy told me I would receive a call in 1-2 days letting me know the progress that has been made.

I received a call the next day by a lady named "Lorraine or Lorie" something of that nature. She had good news for me as well saying she is reaching out to My Title Support to get everything straightened out and that I would receive a call by 2 pm today February 6, 2019.

I received a call today not from the nice lady as she was off today but someone else. He informed me that a request was made for a duplicate and that he will check with Kenton County next week to see if the title came in. My tags expire, next week February 12, 2019. This answer was not good enough. I do not know the chances of me getting a 4th 30-day tag. When I asked if he could send me an email stating this process is still going on, his answer was, no, another department will have to do that. I then asked if they will be able to email the letter to me, his answer was, no. They could only send something in the mail.

So here I sit worrying if I will be able to legally drive my vehicle back and forth to work next week, to make money so I could pay off my car loan that you have when all of this could have been avoided by communicating to the 3rd party vendor who holds your customer's titles that Ohio has E-Titles no duplicates should have been requested.

You have pissed off a customer, who has been a great customer, albeit not a rich one all because no one is sharing information. I would re-think your customer service training for the ones who did not know what to say or who to talk to for answers, and also re-think the process of using a 3rd party vendor especially if your company forgets to inform them how each state operates and stores titles.

I really hope someone goes through the trouble of reading this and realizes that 5/3 dropped the ball on this customer. You have my contact information if you need me to clarify any of the above material.

Thank You

Saturday, January 26, 2019

I received a refund check from Express Scripts, a huge client of yours no doubt. I needed gas money and due to the fact that my bank account is overdrawn, I went to a Fifth Third Bank in Noblesville, IN. Since I am not a customer of Fifth Third Bank, I was expecting to pay a fee. I was taken aback when I was told it would cost me $5 to cash my $14 check that was drawn on your bank from Express Scripts.

I don't normally file complaints, but in this case I am. $5 is ludicrous for a $14 check. In addition to the fee, I was required to give my information and a profile was created for me.

I would like to hear back from someone in reference to this and would like to get a refund of the $5 or at least a portion of it. Thank you.

Connie Logan
1596 W Van Buren St
Alexandria, IN 46001
[protected]

I spoke with several employees from 5/3 bank today to help resolve an over drafted account. The account was over drafted due to a several purchases made on Amazon. A member of my household accidentally used the wrong account to purchase products which because of the way Amazon bills caused several overdraft fees. The account that was supposed to be charged perfectly fine. I spoke with a lovely employee named Rose in the disputes department that said because of the situation and parties involved there would be no issues removing all of the overdraft fees, but that she needed to transfer me to another department. I then spoke with an employee who said that would not be the case so I asked to speak to her supervisor. After waiting on hold for over 20 minutes Kandace (employee id KJ1MOC2A) took my call. I have never been spoken to so rudely! I do not understand how this woman is in customer service. She told me she didn't care what the previous employee had told me (Rose) that she would not reverse any of the charges. This is a complete nightmare. She said that i needed to have amazon refund the charges in the exact amounts debited but even with that she would not reverse the fees. I asked to speak to her supervisor and she refused. I asked several more time and got the same response but much ruder each time.

My Branch location is 11005 Kinsman Rd, Cleveland, Oh 44104..Savings Acct Number 589541 [protected] and Access 360 Card Number X3228 (gave card to bank teller--so don't have the full account Number).

As of June 1 thru August 31, 2018 I had an Access 360 Card balance of $9.99. On Sept. 1, 2018 a $4.00 service fee was deducted leaving a balance of $5.99. On Oct. 1, 2018 a $4.00 service fee was deducted leaving a balance of $1.99. On Nov. 1, 2018 a $4.00 service fee was deducted leaving $-2.01 Overdraft balance?. I had tried several time during the month of October to use the card but he pin number was not recognized.

I went to my Branch on Oct. 31, 2018 and closed the Savings Account. It had a balance of $354.16. I was paid in cash $338.16. What happened to the $16 difference (the associated at the Kinsman branch explained why a couple of times----which I did not understand!). I was advised to go to a full service bank where I could cash out the $1.99 balance on the Access Card. At the branch located at 12401 Cedar Road, Cleveland Hts., Oh 44106, I was told the card was expired and advised to talk to a Manager. I then noticed and told the teller the card was in my husbands name and was told I probably could not cast it out. Totally FRUSTRATED, I gave the Access 360 Card to the teller and told her to destroy it.

I opened the Checking Account with the Fifth Third Branch on Kinsman about a month after it opened and used it for many years. After awhile, I changed it to a saving account and had an annuity direct deposited into the account. Recently, the bank was no longer full service, but I continued to use it until too many fees began coming out of the account! Fifth Third has lost a dedicated customer who enjoyed having a branch around the corner from home. Fifth Third changed the function of the branch. Fifth Third took out a fee from an Access card that had very little money. Fifth Third deducted a $4.00 service fee one day after I closed my Saving Account which the Access 360 Card should have been attached to. I don't understand your procedures and I didn't like the unnecessary monies Fifth Third Bank took out of my Saving Account balance when I closed it and why all the fees from the Access 360 Card!.

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Branch at 11005 kinsman road, oh 44104. Saving account card number 589541 [protected] and access 360 card x3228 (gave card to a bank teller)

June 1 thru august 31, 2018 i had an access 360 card with a balance of $9.99. On September 1, 2018 a $4.00 service fee was deducted from the balance leaving $5.99. On October 1, 2018 a $4.00 service fee was deducted from the balance leaving $1.99. On November 1, 2018 a $4.00 service fee was deducted from the balance leaving a $2.01 overdraft. ? i had tried several times during the month of October to use the card but the pin number was not recognized.

I went to the bank onOctober 31, 2018 and closed the savings account. It had a balance of $354.16. I was paid in cash $338.16. What happened to the $16.00 difference (the associate explained something to me which i did not understand...She explained it twice!). I was told to go to a full service bank where i could cash out the $1.99 balance on the access card.

At the branch located at 12401 CedarRoad, ClevelandHeights, oh 44106, i was told the card was expired and told to talk to manager. I then noticed and told the bank teller the card was in my husbands name and was told i probably could not cash it out. Totally frustrated, i gave the access 360 card to the teller and told her to destroy it.

I opened a checking account with Fifth Third about a month after the branch at 11005 Kinsman Road, Cleveland, Oh 44104 opened and used it for many years. After awhile, i changed it to a saving account and had a direct deposit from an annuity deposited. Recently the bank was no longer full service, but i continued to use it until all these fees starting coming out.

Fifth Third lost a dedicated customer who enjoyed having a branch around the corner from home. Fifth Third changed the function of the branch. Fifth Third took out a fee from a card that had very little money. Fifth Third deducted a $4.00 service fee one day after i closed my saving account which the access 360 card should have been attached to.

I don't understand your procedures and i didn't like the unnecessary monies Fifth Third Bank took out of my savings account when i closed it and the fee from an Access 360 Card.

Received numerous calls on my cell phone as well as my job from edward cohen [protected]...i didn't think they were allowed to harass you at your place of employment...apparently these fees are 10 years old for which i have never received..account was closed at least that long ago...there have been numerous complaints against this bank for this reason..is this legal for something i knew nothing about and has never showed up my credit reports? Also for the amount of time that has gone by?

I went to 53 branch Toledo Ohio Douglas road 2 days ago to have a will notarized I bought from legalzoom cost me 80.00. The guy there was a manager.He notarized my will with another girl signature. I got home and realized me messed up my will, he witnessed as a second person. he cant do that as a notary. I believe he was busy and it was closing time and he just wanted to get it over with. so my will is not legal and I will have to spend another 80 dollars for another one. I know they take classes to get a notary so I know he knew better. How many other peoples wills has he messed up?

On 9/17 I went to the branch located on Curry Ford at Alafaya to cash a personal check written by an established Bank customer I was okay with being charged a $5 fee as a non-bank customer however the teller requested my telephone number and my Social Security number! When she also requested my occupation I began to protest I have cashed checks as a non customer at local banks such as SunTrust Bank of America and Wells Fargo. There has never been a requirement to provide identification along with my SSN. Together this information opens my financial and personal information.

I had two unauthorized charges on my account resulting in over $200 in overdraft fees. Fifth Third refuses to refund any of the overdraft fees resulting from those unauthorized charges. They are money grabbing and unethical. I spoke to 3 people in the dispute department and 2 in the checking department. I want everyone to know this bank is unethical and only interested in charging fees to cover their CEOs paycheck. I repeat do not use Fifth Third. I am a senior citizen and on a fixed income but that didn't seem to bother them in any way. They just don't care.

On 8/17 I received an email from my EBCFLEX account saying that $117 was deposited into my account. I looked at my account on 8/20 and (which was the following monday) and it was overdrafted by $-238. $222 of that was overdraft fees. Fifth third did NOT take the deposit first, like theyre suppose to. Might I add that one of the charges I received a $37 overdraft fee for was their $8/month fee on my FREE CHECKING ACCOUNT! I called a branch and spoke with Nathan who was very helpful and told me it was a bank error, but he was not ALLOWED to reverse the charges without permission from another department. He then called me back and said my reversal limit has been reached, so they cant reverse it...(even though its a BANK ERROR...?)
He said he would have his FCM Rebecca call me the next day. She didnt. So I emailed Nathan bank and his FCM called right away. She was as rude and unprofessional as they come. She said that my account "has been overdrafted for weeks" which is a bold face lie. She then apologized and admitted that she was exaggerating. But how can you say that to a customer anyway? I wasnt suppose to get these charges in the first place and nobody will reverse them? and then I am also mocked?
I asked if I could do the overdraft protection or ANYTHING to help me and she was rude and pretty much told me it wasnt her problem. She also gave me conflicting information from what Nathan had told me. She could not have actually looked at my account by what she said.
Even if I was wrong in some way, which Nathan confirmed I was not, I did not deserve to be treated that way.

Fifth thirds customer service has been declining and I would NOT recommend them at all

Ok here it goes my home equity loan was started in May of 2018, I was dealing with the Fifth Third Bank on Hall Rd in Clinton Twp. MI. The first problem started when Elain Cox the loan office called me and said my VOE was faxed somewhere and she had no idea where. She asked me to call my HR dept and gave me a fax number to have them refax, I had no problem doing that. So the weeks go on next she calls and said could you please fax me the VOE again, no problem. Than the same day she said that Equfax would not take my VOE from the bank, so I had to call my HR again and have them fax it directly to Equfax, so I did. Then the loan took so long my condo association needed me to repay for the paperwork I had all ready paid for. That's when I started to really loose control. Then because I put up a stink my Condo Association suddenly didn't need me to repay for the form again. But to put the icing on the cake I show up to close on my loan on 08-15-2018 at 1:30, Elain Cox was not at the bank the teller stated she would be back at 3. So taking some deep breaths I ask so who am I closing the loan with, a girl named I Michelle told me all my paperwork was locked up in Elain Cox's desk and stood there looking at me. She said all I have to do is print up all your paperwork. I said after all the problems I have had I think this should have all been done. She looks at me and said your early for your appt. it was 1:27. So I just stood there and watched here print up all the loan papers, then she had to separate them. I think I had smoke coming out of my ears. So what could do but get control signed all the papers. I told her I am very sorry to be so upset, I know she just works at the bank it is not her fault. So that being said I will tell all my friends to never go to Fifth Third for a loan and what a terrible experience I had. I'm sure you could care less, but I feel a little better. I feel bad I did't enjoy the experience. Thank you for listening...Jennifer Long [protected]