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CB Airlines and Air Travel Fiji Airways Communication with customer - baggage services
Fiji Airways

Fiji Airways review: Communication with customer - baggage services

M
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3:04 pm EST
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I just arrived in Vanuatu for a conference and my flight was from Nadi here (FJ263). I was transiting in Nadi for bloody 8hrs and 15 minutes plus 30 minutes of delay as per announcement. The second we were being told to board; the staff have JUST informed us that there will be only 22-26 baggage that will take by the flight due to the plane's weight restrictions. Upon my arrival in Port Vila, my suitcase has not been brought from Nadi.

The Fijian Airways staff did not consider their clients or customers in terms of;

1. envisioned the purpose of their customers' flying to Vanuatu or other places. Such as me, who travelled to represent our country in a regional conference but it has been ruined by Fijian Airways. Poor communication poor deliverance of services for the customers.

2. Poor Services again, of what could be a burden of just informing us that our suitcases will not be taken by this bloody flight?

3. If the plane cannot take the whole flight's baggage, why not arranging a separate plane to bring all the customers' bags to their destination place.

The passengers did not step back from paying expensive airfares but the Airline cannot fulfil the needs of the public.

Expensive but not worth it!

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  1. Fiji Airways Contacts

  2. Fiji Airways phone numbers
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  3. Fiji Airways emails
  4. Fiji Airways address
    Nasoso Road, Nadi Airport, Fiji
  5. Fiji Airways social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Fiji Airways Category
Fiji Airways is ranked 96 among 221 companies in the Airlines and Air Travel category
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