Fiji Airways
Reviews and Complaints

Fiji Airways cancelled our flights from LAX to NAD. March 2020. Immediately filled a written request for a refund. After many emails and countless phone calls, Im continuously told that my claim is in the queue.

Hi, my name is Daniela Galabova, and I want to file a complain against employee at LAX who bullied me. I do not know her name, but she was yesterday April 18,2022 at the ticketing issue counter at 9:15pm.

I had a problem with my covid test which turned out to expired on the 16 because of no thought of mine. The testing side made the mistake, and this agent was jumping in the air fro excitement because the testing was close at the airport, and I had to take my luggage back home and miss one day from my reservation. On the top of that there was a guy standing next to her who was not an employee who she was explaining with so much joy how my test was expired and what he must do to check my documents.

I have never experienced such bad service on the top of being bullied and having someone going through my documents who is not even employee at Fiji airlines.

I want this employee to be held responsible for their action and fired, so no one has to experience the humiliation on the top of the pain from what had happened.

I booked to travel to fiji in 2019 and we were advised our refund will be processed Jan 2022 we are now on 04/02/2022 yet no refund!

When i called reservations team they advised that the refund team didn't have our BSB number even though we had provided everything to them back in OCT 2021! Fiji Govt needs to get involved and sort this issue out as the service is very poor and no one really knows whats going on as none of the refund team come on the phone nor can they be contacted by us customers.

Im still waiting to hear back from fiji airways on our refund which we were advised was going to come through in JAN. My next complaint will be to the AG.

Will not ve travelling with fiji airways ever again lesson learnt !

Reference Number: 552SN8, IQ612B (JETSTAR)

Hello,

I still want to fly to Fiji (Nadi).

I will need to change flights however, as Australia Covid Rules have changed and now I am limited to where I can move.

I have been trying to change my flights with the travel agent (Jettzy) for some time now, but they now told me that I need to change my flights directly with Fiji Airways.

As you know, my Jetstar flight from Darwin to Sydney was cancelled. And now due to Darwin, (NT) Covid Restrictions I can no longer travel there from Perth (WA) prior to my flight on the 10th February.

Can you please help me change my flights to the below ? I don't have any other options and prices on flights are increasing daily, I booked early in November, 2021 to save money originally.

I would like to change my flights as per screenshots attached with this email.
They are as follows.

(Screenshot 7732) - attached ($530.28 AUD)
9th February - Perth 10.55pm - (Sydney 06.05am) with Qantas,
10th February Sydney 14.00pm - (Nadi) Fiji 18.45pm with Fiji Airways

(Screenshot 7731) - attached ($312.60 AUD)
22nd February - (Nadi) Fiji 09.00am - Sydney 12.30pm with Fiji Airways

Can you please change my original flights to the above ?

Please change immediately and send me the new payment link for price difference, if required.

If possible I would so much rather resolve this issue via email.

I am happy to pay for any surcharges although I believe you should consider the situation, and that the original flight was cancelled.

TRYING TO CHANGE THESE FLIGHTS HAS BEEN VERY DIFFICULT FOR ME, CAN YOU PLEASE JUST CHANGE THEM VIA THIS EMAIL AND SEND ME THE PAYMENT LINK ?

I HOPE YOU CAN UNDERSTAND.

Kind Regards,
Mark Donald
[protected]

Booked one way flexible ticket from London to Brisbane at $3000 through Fiji airways website. Today i need to change the dates of my flight but Fiji airways keep sending me to American Airlines, when I do American Airlines cannot access the ticket as it is a Fiji Airways ticket Number. I then call back Fiji airways to explain but again they insist that it is American Airlines that need to make the change. So i find myself having spent $3000 for one way ticket in economy class without the possibility of change nor refund because one of the company doesn't want to do tjeir job.

I had tickets booked for travel in August 2020. Due to Covid
lockdown in Australia we were banned from travelling. I then called
Fiji Airways in December 2020 and requested a refund as I would
not be able to afford to travel due to losing my job. Also we're still
in and out of lockdown and not sure when we'd be able to travel
again. Fiji Airways approved this and said refund would take 16
weeks which would be the 3rd of March 2021. Till this day I have
not received a refund and when I call and email all I'm told is that they cannot give me an ETA.

From: Marvin Bemand
Subject: Fwd: Fiji Airways Booking Information OSBPWW - 30 March 2020

Dear Fiji Airways

Can you advise when you will be providing a full refund for our tickets purchased below.

Please note if you fail to provide a new booking and / or a refund within 24 hours we will request that our Bank charges back this transaction as you are failing to respond to us and failing to provide another replacement booking after Fiji Airways cancelled the booking, therefore breaching the conditions of carriage.

As per our note below, we have made repeated attempts for a full refund for our tickets purchased from Fiji Airways. We are now requesting that our Credit Card company charges back our transaction. Or you can immediately provide a full refund for our tickets purchased on 28 February, 2020 (see below).

The amount to be refunded are for the 2 x adult tickets = US$347.53 + US$347.53, one child ticket = US$166.18. The total amount is US$861.24

Please advise urgent when you can refund our tickets.

Regards

Marvin Bemand

To whom this may concern,

Id like to file a complaint as I was meant to going on a holiday to Fiji back in Nov 2020, However this did not happen due to covid.

Through out this experience FIJI AIRWAYS have changed my booking without my consent? Even when we couldn't travel.

I have contacted EXPEDIA 5 times and my partner has also contacted them about getting a refund on our flights, which i have been advised this will happened in 5 to 10 business days, This has not happened, I call and get told to contact EXPEDIA however Fiji airways are the ones holding my money?

I have also been told that they will give me a refund However I haven't received this in writing either.
We do not want a refund as travel is a ban now until late 2022, I don't believe this is fair
When we booked the holiday and covid hit we got a full refund from the accommodation I don't understand how they can refund but air company cant?

I have been stood down from my job twice throughout this process, I don't feel it is fair that Fiji airways has the right to keep my money and say we can have a travel voucher when we don't know when we can travel again? Also I had other holidays booked for last year I cant have everything sitting in credits?
I have spoken to Fijian airways and Expedia so many times in relation to this matter and have been very patience as i can imagine How many people are calling to complain. I feel for the company, but in saying that my issue is still not resolved going on 6 months and all that seems to happen is I just get told to call the other company however Fiji airway has my money?
When travel opens back up again this is turning me off using fiji airways because of how this is going about.

Fiji airways can not supply the service I have paid for therefore I believe a refund is quiet fair

These are the details on the holiday:

TICKETING IN PROGRESS
Fiji Airways UWOW94

15 Nov. 2020 - Departure Direct Total travel time: 4 h 40 m
custom air icon Melbourne Nadi 5 h 40 m
MEL 11:15 pm
Terminal 2
NAN 5:55 am +1 day (Arrives on 16 Nov. 2020)
Fiji Airways 930
Economy (R) | Seat 39G, 39G, 39K, 39J | Confirm or change seats with the airline*
22 Nov. 2020 - Return Direct Total travel time: 5 h 45 m
custom air icon Nadi Melbourne 4 h 45 m
NAN 6:40 pm MEL 10:25 pm
Terminal 2

Fiji Airways 931
Economy (R) | Seat 40A, 40A, 40C, 40B | Confirm or change seats with the airline*

Travellers: Matthew Charles Berry 16/11/1991
Stephanie Louise Ridolfi 12/07/1987
Jacob Ridolfi 02/05/2011
Scarlett Olivia Christine Berry 31/08/2019

Please feel free to contact myself or Matt in relation to this matter, as we would like this resolve considering how long the process has been.

Steph: [protected] [protected]@icloud.com
Matt: [protected] [protected]@mcbelectrical.com.au

Thank you for your time.

Steph

Flt # fj931 fiji to melbourne
I was in seat 27c. An obese man weighing 300+ lbs was seated next to me. He took up half of my seat and half of my leg room! I requested to be moved but was told there were no empty seats. His body was pressed into mine and I was leaning into the isle for the whole five hour flt! Why when he checked in, why was he not told he needed to buy 2 seats! I totally suffered the whole flt! I know people who have had to buy 2 seats! This man should never have been allowed to be in one seat! Ps his wife in seat a was large women!
When I arrived in melbourne with a wheelchair request the re was not a wheelchair for me and I was not on the list! I was made to walk up the ramp and then up the escalator and I sat there and watched the plane empty and sat for 20 minutes and no one came for me! I walked down to almost the end of the first hallway when the cart came. I got in and requested a wheelchair and that request was refused! I had to go down another escalator to baggage claim with no help with the luggage! I was finally assisted with a luggage cart to wait for my limo service. Then I had to walk "hobble" all the way out to where the limo was parked! The limo driver said they always wheel the handicapped out to the parking area! I am very unhappy at the way fiji treated a 70 year old handicapped lady! Today I am very sore and I am not able to enjoy my first day in melbourne! Waiting my whole life for my australian holiday only to feel like I do today is a very disappointing experience because of fiji's impenitence.

Sharon jacques 4041 9th st acton ca. 03510 booking ref pn9alx

In lax I requested wheelchair service.in fiji I requested wheelchair service.

I have travelled with Air pacific /Fiji Airways several
times .However on 17/4/14 I had an unpleasant experience .This has been very
upsetting and frustrating for me, the flight delayed and we are not even
informed . I went to the counter to check what the course of it was and why we
are not informed.

Without any apology I was just told that we only informed
people with contact and with no contact we just we giving accommodation, what an answer ?
meaning I booked my ticket with all my contact and details even my email was
given to them still I was not informed .It’s not only the accommodation my
talking about its my time frame plus my car parking, most important I had an
emergency and was not able to reach on time .

Is this called your gateway to the world when you cant even
reach on time I need an explanation for your pathetic customer service .

Lalita Devi

My flight was from Brisbane to Christmas Island on the 11th of March, 2014. Too sad since there is no direct flight to Christmas Island from Brisbane and so I had to transit at Nadi, Fiji International Airport. I waited for more than 6 hours at the transit lounge since we are not allowed to go outside (not sure why..). Arrived at Christmas Island the next morning and realised that one of my bags was cut open and was re-wrapped and many precious stuffs were stolen especially valuable items that were given to me as gifts from my close friends and family in Australia. I rang the nadi international airport (information centre) to connect me to the complaint centre or the police but my call was never connected and those who answered me HUNG up as soon as they realised that I wanted to make a complaint about my lost items. THIS IS NOT THE FIRST TIME THIS KIND OF STEALING PROBLEM HAPPENED TO ME. Finally, I rang fijiairways to make a complaint and they advised me to email them now. My advise is to never trust people working at the nadi international airport especially those who were responsible for transferring baggages cos they are good thieves and cannot afford to buy their own stuffs (I didnot say all of them but some of them).I travelled alot and I understand why these people steal things because they are poor maybe or if not its just their f... attitute. SHAME ON THEM. Next time I will put a hidden camera inside my bag so that I can see clearly the faces of those disgusting and corrupt people. I will never transit again at NADI, FIJI. I will prefer to transit somewhere else.

My complaint starts with the service received at Air Pacific Los Angeles and in Fiji, for the period between Dec 18-21. I was registered on flight FJ 0811, LAX-Nadi on Tuesday Dec 18. Upon early arrival to the check in area, I discovered a long queue already and proceeded to wait. After service attendants arrived and begun checking people in I noticed an unusually long wait time and guests becoming disgruntled. After trying to ask questions nobody seemed to know more than the fact that flights were delayed because of a cyclone that had just occurred in Fiji. There were no signage or announcements of any kind. Finally, after waiting 3 1/2 long hours in the queue I got to the front and was asked which flight I was checking in on, then told that flight wasn't leaving until the morning and I was to go outside and catch a shuttle to Hilton LAX to spend the night. I would have been perfectly okay and compassionate with this situation had they simply announced this or answered some questions, prior to me having to spend 3 1/2 hours in line for nothing. But this lack of customer service is simply unacceptable.

Fast forward to Dec 19 after the flight had landed in Fiji and I needed to connect to FJ 0411 Nadi-Akl, we were not directed anywhere and simply had to find our way into a series of queues at the departure terminal, once baggage had been claimed. Again there were many angry and disgruntled guests who had been waiting hours and in some cases a couple days only to be told a different story by each representative. Again, there was no signage, no announcements, and absolutely no assistance in this messy situation. This time I waited four hours in a queue where there was only ONE attendant for hundreds of guests, and after talking to many other guests deciphered that the hotels were all full and we were most likely going to be sleeping on the airport floor! One very helpful guest did tell me that if I could find a room over the internet by my own accord, Air Pacific would supply the voucher to cover the cost, but I would have to push that myself as they were not offering, but leaving people to sleep on the airport floor. I did find a room, and this was indeed what occurred when I finally made it to the counter, but only because of the tireless help of this other guest. So although I ended up having a room for the night unlike many other unlucky guests of Air Pacific, my complaint is with the entire way in which the situation was dealt with, completely unprofessional and downright unacceptable. This has certainly turned a great number of people off using Air Pacific again!

To add insult to injury, when I called to alter my return flight date I was charged an astronomical ticket difference of $368US plus the $100 change fee, because my promo fare wasn't available. It is standard practice in cases where guests have been held up in the way that I was for the airline to offer a discount voucher for use on the next flight. Not only have I experienced this in the past, but I also have family members who work with airline companies and confirm this practice.

I sent emails at the beginning of January, on the 26th January, and on 11th February. I also made a number of calls to the service line at Air Pacific in Fiji and left two voice messages. None of the said communications have been responded to and to say that I am shocked by Air Pacific's lack of professionalism is an understatement. As an official apology I requested a refund of the extra ticket charge. This is the minimum Air Pacific could do given the circumstances. I have not had a response from Air Pacific on this matter, even after I threatened to take further action and report the company online and to contacts in the press.