Food Basics
Reviews and Complaints

On july 29 at food basic bracebridgethere were several items at 40$ off the cashier who served me was extremely rude, no discounts were taken off, she refused to listen to me when I pointed that out, I just retired and was given a gift card, from my employer for $100.00 when she endorsed it as per copy of my bill the amount of $4,54 was redeemed remaining balance of $95.46 as per bill of sale I have kept, the remaing I paid with debit card, ithis was first time I used gift card, she endorsed the card for 4.54 and said it was finished, I asked to pay the 4.54 get the card back to take to my hr rep to imform the card wes endorsed, she refused and kept card, so I went to customer service, the rep was very nice and apologetic, she took off the 40% on the marked down items and refunded my money, after I explained about gift card, discrepancy she went back to cashier no 131 as per bill. And retrieved card checked the card and it had $95.46 left on it and gave me back the card, which the cashier would not, saying I t was endorced, my guess the cashier was going to pocket it, with the remaining balance, when I asked the customer service how this could happen, she replied she could not explain it

Apoligized and I left, this was terribly upseting to me, almost being scamed

By this cashier, im glad I went bask to customer service, and got the card back, and not just left store thinking my employer gave me a card which was

Already, endorsed, I would like to hear from food basics as to what remedy was taken to keep this from not happing to another customer. Yours truly

Virginia bruhm v. [protected]@gmail.com

Thursday July 6, 2023 me and my friend went to do some groceries at the food basic in Orleans (ont)

Online the store hours stated that they closed at 10h00 but for what reason it was 9h00 in the store. We nigh have enter the store close to their closing time.

We heard the lady once saying the store is closed. One of the older employer was so rude with us in front of all the other staff. She told us you have to use the self checkout because we are closed. The shelf check out can close on you anytime because we are close.

She even said to us: you know some people want to go home you know. She said she mentionner it 3 times over the intercome. We heard it once not tree times.

We even apologize and I said had a great evening, she walked right in front of us ignoring us. The young lady at the self checkout was really nice.

I am just glad our kids where not with us to witness this situation.

I guess it is not for everybody costumer service but to treated that way was really not necessary. I really hope that nobody has to be in the situation we had yesterday.

We manage to pay for our 2 order with the shelf checkout, load all of our groceries and was starting my truck at 9h08.

We left the store, I was so frustrated. Nobody should be treated this way. I guess costumer service is not for everybody.

Because of the costumer that this employer gets a job and a pay check every week. What a great example she showed all those young kids yesterday. None of them where saying anything.

6th July 2023 7PM to 9PM EST.

We are two members purchased groceries and paid at counter (no self check-out) and at the store security guard specially checked us only at 377 burnhamtorpe rd E to show all groceries and without any suspicious behavior from us. This is really unexpected behavior at food basics and need to file a compensation for false allegation on us and couldn't find that we stool something.

He said that some one particularly informed by someone to check us and its really false allegation that he was not doing genuinely as his duty as well. If its a food basic security concern then it has to be improved by security measures rather than insulting some one at store by by checking the shopping language despite all the customers.

I really need a penalty to be charged and want to complain food basics head office and if no action taken then would definitely be raising this to Ontario ministry in one day. its really against individuals rights.

I purchased a package of selection chicken wieners this week - Best before date Sept 04/2023 and on Thursday July 07/2023 I bit into one hotdog and immediately found a large piece of metal - I have taken a picture of it and attached same below - metal piece is beside the wiener package and I have also saved the metal piece. I bit into this metal fairly hard and could have possible damage to my teeth I am making a dental appointment for this month - outcome TBD

My name is Robert Gilmore and I live at 2333 Truscott Drive unit 1411 and my contact phone number is [protected]

Today I brought groceries at food basics, and after checking the bill I found two issues.

1. They scanned the chicken thighs twice, but I took only a single product moreover, on the box, a yellow sticker says the chicken is discounted to 40%, but I have checked the bill no discount is applied.

2. On the shelf green grapes I brought were discounted and overall I am saving around 6.7/kg dollars for a bag that has the original price of 8.77/kg, but I have checked the bill no discounts were applied. The reason I brought up the gaps is because of the discount, but I paid a very high price 10.39 dollars but on the shelf it say 0.99 dollars after discount.

I've been shopping at Food Basics in Port Perry for over a year. I have no complaints about the store or products. However, I do have an issue with one of the staff. I'm not sure what his name is (maybe Tim or Tom?) He's a tall older guy who likes to make a pass at me every time I shop at that store. I'm very uncomfortable when I see him because of the unwanted attention. Due to multiple incidents, I've decided to shop elsewhere to avoid him.

I have the receipt that I purchase items in total $13.43, but they debit my banking card $ 60 extra, brought up in total $73.43. The extra $60 item description is ' CHANGE DUE'. When I found out in my banking statement and traced back to my original receipt, I went back to this store, the store manager he suggest me leave comment here, and as soon as he received headquarter go ahead, he will refund back to me.

I can be reached at [protected].

Good day,

We are regular customers at your Woodland Park Plaza store. We did grocery shopping today, April 21st when we came to check out there was issues with your pay terminal multiple times.

It kept declining my card, after 3 attempts I asked the cashier to try a different machine as this machine clearly is faulty but your cashier kept insisting to continue tap as the machine’s been giving issues from time to time, again the machine did not work.

Another customer behind us then got impatient, extremely rude and started swearing at us, racially attacking us saying [protected]@$ck off to your country.

The Manager on duty tried to stepped in, did not ask once what the issue was, never apologized for the machine not working that caused the argument that took place in the first place, immediately took side of the customer in the wrong, asked us to leave the store multiple times talking over us when we’re calmly trying to explain to him the machine issue and that it needed to be fixed asap to avoid future fights amongst customers.

Your business and Manger of the store failed to meet the customer expectations in terms of overall customer service.

Sad to say I will never again return to this store for future grocery shopping.

Food Basics routinely advertises products on sale yet has no inventory on the products they list in their flyers. Specifically, but not limited to meat. Their flyer sales start on Thursday yet will have no inventory whatsoever as early as 8am the very day in which these items are on sale. In addition forget about rain checks the individual store Managers instruction their staff to never provide one. I’ve experienced this regularly in Brockville for the past 4 years. Simply put this is fraudulent.

I attended the Lindsay store location today at 1:10pm (according to my receipt) Cashier 161.

After my grocers were rang through, I was paying by visa tap. The debit machine was not accepting my tap when I tried. I asked the cashier if she could put the transaction through the debit machine again as my tap was not working. The cashier refused and said “nope, it’s working on my end”. Kinda shocked I looked at my husband and he handed me his debit card to complete the payment. Neither of us spoke to the cashier or each other, as we put our groceries into the cart. The cashier turn and said “ you’re such a [censored]” to me. The customers behind me turned and looked at me and the customer in the next lane turned around and stared as she made the comment so loud I was absolutely mortified! My small children were right there listening to this woman curse. I said “ excuse me” she replied with “ what? you are”. Again just shocked and embarrassed that someone could be so blatantly rude! An employee calling a customer names! That was beyond humiliating. What kind of service is this, having staff out of nowhere completely unprovoked calling customers names.

March 17th 2023 at 1:30 PM I was arriving at the front doors of Food Basic 238 Wellesley Street and seen a incident happening just inside the entrance of the store. I stopped 3 feet from the entrance to focus on what was happening and seen a male security guard, a male employee assaulting a small female. Both males pushing and pulling on her and was confusing as i couldn't tell if they wanted her out or back inside. But the male security guard and male employee were very aggressive and ended with the male security guard throwing the female to the ground with a loud thud and then held her down with one arm on her chest while he reached for his cell phone and took a photo.

Security guards are NOT ALLOWED to interact with any physical touching whats so ever, same applies to staff. This was clearly an assault no matter what way you look at it.

Yesterday I bought a bag of red grapes from Food Basics in Rockland ON. There was an offer on it.

When I arrived at my home in Ottawa and started eating it. It was mushy a lot of the grapes were rotten.

I normally go to Food Basics when I want to buy high-quality fruits and vegetables. I did not expect that.

Regards,

Yasser ElBehiry

[protected]

[protected]@gmail.com

Hello there, I bought a Selection brand garlic bread from Food Basics on Jaimeson Parkway/Franklin Blvd on March 10, 2023. When I opened it up and took it out of the package to prepare with cheese before putting it in the oven, I noticed a PENCIL WAS INSIDE THE LOAF, SATURATED IN THE GARLIC BUTTER! I have attached a photo with this email. I WOULD LIKE SOMETHING TO BE DONE ABOUT THIS. If I didnt open up the garlic loaf to add cheese to it, I wouldnt have known the pencil was even in there and would have cooked it. This is a serious matter and completely UNACCEPTABLE and DANGEROUS. I had my in laws over for a birthday dinner, and we could have gotten led poisoning, broke a tooth, choked on it, and not mention the embarrassment to me after having to show my guests why we couldnt have garlic bread with our dinner.
I am not returning the garlic bread back to Food Basics until I hear back from you.
I EXPECT A PROMT RESPONSE.
I contacted Metro because thats what the package said but they told me to contact Food Basics.
Thank You,
Crystal Campbell
(H) [protected]
(C) [protected]
[protected]@wrdsb.ca

Yesterday i purchased honey from foodbasic they charged 9.9 cad but i told rate mentioned was 7.9 cad of aurra. Honey then she checked in counter and charged 7.9 cad as per if wrong claimed u will not charged any thing upto 10 cad same things happen in metro they provide free charged but i call ur manager in Brompton he told u pay 7.9 i paid 7.9 cad why u quoted that if charged more then provide free of charge if i not seen price tage then i pay 9.9 instead of 7.9 due to computer wrong claimed kindly refund my 7.9 my no +[protected] [protected]@gmail.com

kenzie Robson at the food basics in oshawa on rossland have been very violent and while she worked at food basics she gave her friend bear maze to spray at a 14 year old girl. She has also threatened many people saying she was going to beat them up and jump them at the plaza behind her woke which is also where the bear maze happened she is setting a bad example of the food basics employees

Today at 8:00pm I went to my near shop food basics to buy a vegetable oil and it is 9.48$

So unfortunately I bought 10$ in coins so while I was paying to the cashier, the manager in food basics have been insulted me in front of the people that do not pay with coins in rich of her voice tone and I felt so so bad. if it is your rules then why are you giving the change back to customers in coins. I really didn’t understand this rule. If you did then it’s right but if the customer pay with coins is it wrong?. How can she scold a 17 year old girl in front of people. Ok alright if that was your rule just put a notice front of your shop then the customers will be knowing that coins will not be accepted in food basics.

(This happened in 238 Wellesley St E

Toronto ON M4X 1G2

Canada ) Learn to be calm with customers

This insulted be a lot and didn’t understand why the manager behaved like that