Food Basics
Reviews and Complaints

I used to always check the bill when going to grocery stores as I found that about half the time there was a mistake on my bill. Always in the stores favor. Haven't done that in quite awhile until tonight. I noticed that the naval oranges were on at $1.48 per pound. When it went through the cash they came up at $4.28 per kilogram. I told them it was supposed to be the $1.48 /lb and they explained it away as that was the same as the $4.28 per kg. But it isn't. We argued for a bit until they sent the produce lad back to check. He came back saying it was $1.48/lb and $3.26 /kg. The checkout lad said he didn't know how to

change it so I refused to buy. I appreciate the availability of food in Canada but am tired of getting ripped off. I told the fella that everyone who has purchased those oranges has been getting ripped off too and don't even realize it. He just shrugged. Whatever! I will be checking from now on again every time. And whether its racist or biased or not-people working at a cash register should be able to handle a few math calculations.

On December 23 I was shopping at the food basic at Gerrard square when I witnessed a short girl who I believe is a supervisor or head cashier start being rude to another cashier a tall light skin girl and the cashier she was being rude to I have had help me many times she one of their best cashiers pleasant to talk to not like most of the other staff there so the supervisor of whatever this woman is was yelling at the light skin girl about throwing her coffee away and I hear the girl say that there was only like 2 sips left in it and she said to her I’ll give you the 2 dollars to get another one which in my opinion she shouldn’t have had her drink laying around anyway and all of a sudden I hear this girl that I think is a supervisor say to the cashier ya well I’m going to tell the manager your racist and I’m letting everybody know not one racial thing came out of the cashiers mouth so I’m still watching all this go on the girl goes to the manager and lies and next thing I see is the cashier getting called to the back and then coming back out because they fired her and the manger which in my opinion is a idiot telling other staff that work there not to talk to her and the manager kept threatening the cashier that if she talked to them he was calling police what a joke and all because this other girl that thinks she’s above her lied why don’t they worry about the staff that hang off each other a work kissing in the aisles and stuff in front of costumers but that’s ok it’s on works time I guess I’m so over that food basic on how they treat their staff let alone how half the staff treat costumers I will not being going back there they really need to stop and head office should send someone in that store undercover and see how this place is really ran cause in my opinion it’s a theee ring circus

I bought this 10% milk from food basics yesterday Nov 22. Today when opening the bottle I found it is not securely closed with this plastic piece and I found the milk is spoiled.

Store # 100845

Date and time: Nov 22, 18:32

Transaction #: [protected]

Missing items when I arrived home. I would like to see the CCTV footage of november 7/22 at the cashier and possibly the parking lot.

There is a possibilty that someone on the otherside of the conveyour belt may have taken or someone just after me may have taken something as I was distracted locating payment in my purse.

It may have happened in the parking lot. I would like to see footage

This bug was found in a macaroni and beef entrée purchased at food Basics in Oshawa, ON on November 6th 2022. My husband made it tonight November 8th. BBD 2023 SE 22 EST#305. My husband was physically ill after finding this in his food. My daughter witnessed this, now I doubt she will ever eat a frozen meal again. We are afraid to eat any of the others that we purchased.

The milk I paid for is going to expire by 25th of this month [protected] as told by the cashier, I just purchased it few hours ago and I wanted it for long period of time so I told her and she said to grab another one so i took another bag of milk as she told me that she will refund it for me but later on she just came to me after discussing with her manager that she cannot refund it because it was under discounted price. So i just paid for it and when i came home and cut the packet the smell was awful. The milk has turned sour or was already expired i don't know but this was the first time i bought something from food basics but my experience wasn't good i am sorry.

i buy selection chicken stock all the time. i use it as a drink at work. today i choked on a blue piece of plastic that was in the chicken stock. it could not have been in my cup because i always wash my cup and leave it upside down. i tried for over a hour to get ahold of customer service, i tried [protected] and i also tried [protected]. i have pictures of it. i'm not very happy about this. i could of died because i work alone at a gas station, inside at a self serve gas station.

the product is - selection instant stock mix, 400g. lot;[protected];21,

bb/ma 2024 au 03

my email address;

[protected]@gmail.com

has benn over a month that was on flyer the veal rib chop i have a rain check date 08/01/2022 and up too day steel no meat on counter of the store im very disappointed the product has not been available for so long .hope i vill get answer on this matter Ben Catenaccio store number is100831 located on islington ave in woodbridge ontario

The parking lot and associated grounds are awash in litter ! Why is this ? Can you not have staff effectively keep the area(s) clean ? There is one trash receptacle and it's usually overflowing.

This is very unsightly and represents possible H&S concerns.

This pertains to the 5559 Dundas St. location.

Observed on August 7th. 2022 at approx. 4:30 p.m.

On Friday July 22, 2022 at approximately 7:40pm I entered Food Basics to do my groceries in Bradford, Ontario. I went to the leafy vegetable area to pick some rapini and noticed there wasn't any. When turning back I saw a tall rack with boxes and noticed rapini in one of them. I asked the staff member why they were stacked up so early when it was only 7:45pm and the store closes at 9:00pm. He replied "we need to in order for us to leave the store by closing at 9:00pm as they do not get paid overtime". He did say I could get my rapini and I did.

I then went to get my grapes and saw there weren't any and asked another staff member and he said "there's some in the back because it's near closing and we remove them" so he went to get me a bag of red grapes. At this time it was approximately 8:00pm.

I feel as a customer this is not acceptable trying to get my groceries before closing. I was very frustrated and felt bad for the 2 staff members who assisted me to get my groceries because as this is "Food Basics" policy!

Not happy would like a compensation😕

Rose Tamburello

Hi I purchased a product that I have a problem with and It is selection brand multi cat unscented clumping cat litter 18kg numbers I could find are [protected]-00-11476 I found that this time I used it it didnt seem to clump at all the clumps kept turning back into sand but full of urine and back into the box like it was not used and kept trying to scoop but it would turn back into sand I bought this many times and I have not had this problem yet

I am a regular customer of food basics since 4 years. Today, Sunday 26th June, 8:05pm i was in the store for groceries. I was about to finish my groceries but suddenly the store manager came to me and grabbed my trolly from myself and started moving it to the cash counter by saying that the store is closed and you have to leave right now. First of all i am totally in shock with this behaviour of racism and secondly i have right to shop if i am inside the store. I was in the store before closing at 7:50pm. The manager and the other staff was laughing at me and my friend when he grabbed out trolly from us. This behaviour is totally unacceptable by your manger. This is an act to racism for us. You have to contact me personally by my contact number and this message should be forwarded to your manager immediately otherwise i am going to the police station for the complaint about racism and insult and further i will file a case against the manager and the company for my insult in court

Hello, good afternoon I would like to complain about the cashier on counter #5 in food basic leamington branch at 3:25pm today, june 23, 2022.

I got in her lane and she is about to finish on the customer she is assisting, so my instinct and my common sense told me that I have to get the bar to separate the items of different customers to avoid mixed ups. I put it in the moving conveyor and then she turn on me giving hand signals I honestly dont understand what it meant. She is pointing the bar or the items I dont know at first, so I assume it was the items she mean to say and put it in the vonveyor but I was shock I was wrong and she got mad and yell “put it back!” it was very rude and it made me feel upset as my children saw the whole thing happened and how the cashier treated me. I gave her a sharp look and dont want to make any scene as my young children watching me how should I react of the rudeness of the short asian old lady cashier who assisted us. As my items finished scanning another customer did the exact thing I did earlier but this time she is not mad and she is very welcoming to the next (canadian lady) customer. She made me feel like I dont deserved to be treated well or she have her different treatment to different customers? That is not right and she should act like a grown up in front of small children. I feel disrespected and degraded by the way she treated and gave service to me.

I am not happy on your staffs service. I hope you will do corrective actions about this matter.

I am a nice person but I know how to stand for my right when somebody is disrespecting me and I will not tolerate that kind of attitude towards me especially in front of my kids.

I just regret I didnt use the self serve : (I hope you will helped and do the right thing to do.

Thank you and have a wonderful day.

June 10th 2022

I picked up a case of Blue Gatorade to purchase upon check out the barcode was not scanning, i told the cashier the price that was advertised and she asked a colleague to go confirm. Colleague confirm price and that all cases were in tack none were broken, she called a manager that approached my shopping cart and cut out the plastic wraper and started arguing that they were all sold individually I mentioned to the manager that all cases were fully intact which he replied to i don't care i guess noone has cut them up. I told him that he had no business in going into my shopping cart and cutting up my package without even actually acknowledging my concern.

This is not how you treat your paying customers and I would like to see another manager as he was threatening me he informed me that there are no other manager in the building and that I am not purchasing those for the $5.49 price point and I could pay the full price. I asked him to leave and asked the cashier for the headoffice phone number which was not provided instead she gave me their store's email address.

The so called manager Azar than turned to the cashier and told her that i was not to purchase the Gatorade. The entire irony in this whole situation was that there was another couple looking at the same Gatorade as I was looking at which they purchased a case for $5.49 2 cash registers over from where I was standing.

I have never been so humiliated and threatened in my life by manager that has no manners or customer service.

june 7 2022 store is too small for for what they carry narrow isle narrow check out never enough checkout open all the time big line up before they open more by than its over today in produce i anted to go down an isle but employee had it blocked am handycap with wal;king pushwith isletonarrow his small cart wouldnot allow me to go by i figured e would move some so i could pass i waited a minute and said excuse me he said rudly cant you see am working am i in the wrong i said is this how you treat your customer he saidjust the rude ones am still upset so am writing customer service was my job for over 40 years ty

Hi today morning passed by food basic at Lawrence and birchmont picked one cookie made with dates for $10.99 on sale at the cashier he called for price she could not scan it employee from the office said $12.99 I asked him to see the price tag it was $10.99 he told me in front of other employees to wait went to the office and brought a new price by 12.99 another supervisor came and told the employee don't argue this is our price she was stubborn and don't want to listen I need an investigation can basic food owner agree or shall the consumer go to media

On April 29th 2022 I purchased a 4 liter bag of Lactancia 2% milk. When I opened one of the three bags from the 4 liter bag on May 1st 2022 I drank about a half a glass full of it. It tasted bad and when I took the main bag out of the fridge and looked inside; it had a horrible awful smell to it.

When I took it back to the Food Basics store on 889 Goyeau St. Windsor, On. I asked to speak with the manager. When the manager approached me I shared with him that I have been shopping at hes store for the past 13 years and have spent a lot of money in hes store. I then shared to him about the tainted milk I had just digested and also shared with him it was not the first time I had to bring milk back. Twice in one year I had to.

After sharing that info he did not ask me if I was ok, or ask me any questions concerning my well being. He then tried to skirt the issue and pass the blame on to the company who makes the milk. I said to him, "it is your responsibility to insure you are placing products in YOUR store that are safe for the customers who shop here". I asked him then what he was going to do to compensate me for the situation (travel, time, my health concerns for drinking it). Again he tries to pass the buck and blame the company the milk is from. Again I say to him "no it is your responsibility to insure a healthy and safe store for customers".

He disrespected me by minimizing the situation and just said you can exchange it or get your money back and walked away. When I said to him as he walked away "is this how you treat your customers and their loyalty shopping here for 13 years?" he just kept on walking not caring in the least bit. This is not how you treat people and I would like to know what can be done to resolve this injustice.

Thank You.