Fossil Group
Reviews and Complaints

After purchasing it stopped working. After battery replacements also it doesn't work when i wear it

My bank informed me I was charged $35 for something I never purchased it's only fair that I get credit to my Td debit card which you have on file you've lost me as a customer thank you for your attention to this matter Vicki huntsinger

Dear Sir/Mam
I have purchased a fossil watch from Helios Store Near Bagai Petrol Pump, Marda Plaza, M. I. Road Jaipur rajasthan in india. They set the time and date in the watch same time.
Next day of purchase i have face problem that watch is showing wrong date after i went to the same store for complain they told me its a minor problem and told me that its happens reasons of am and pm setting and they set the time and date and assure me that it will get me right time and date.
same day watch showing right time and date and next date wrong date showing i went 4-5 times different days at helios store but problem is same then i told them that please you should change the watch but they told me that it is not possible and they will send the watch at Bangalore for repairing and then your watch repair and then you will not facing any problems.
i submit my watch at Helios Store Near Bagai Petrol Pump, Marda Plaza, M. I. Road Jaipur at dated 21/11/2015.
I have many times visited at same store for my watch but they are talling me that some defect in machine that's why it will take time i told them that please you provide me another watch same company and same model but the are not provide me watch they told me that without any approval from fossil we will not provide.
sir my watch in warranty period then why should i suffer.
i am very puzzled about same matter and your warranty period as you given one month same watch i am not using so please provide another watch i am not satisfied from your services.
i just bought because some my friends told me that fossil is a very good brand but there is all different.
bill and receipt attached with this mail
i mail then many times at service.in@fossil.com but no any raply till yet
please provide the approval of change the watch as your brand or get me my money back if you can't change the watch.
Please resolve my problems and provide me watch

My Son purchased a Men's Fossil Machine Twist Automatic Watch ME1157 which is quite expensive for Fossil standards. He saved half of the year for it and then found it for a decent price at a widely know online store. About a month into ownership it started making rattling sounds. A watch repair shop opened it up and found a screw had broken that held the self-winding mechanism and was a clear warranty repair. I sent it to Fossil Australia and they said they would not fix it as they seller was not "an authorised seller". I asked if the watch was genuine and they said it was but they still would not cover it. They sent back a fairly lengthy explanation that seemed like a canned letter they probably send out on a regular basis. I am very disappointed and after doing a bit of research about Fossil and it's practices, I will not be purchasing any more items from them.

i repaired my watch on 8th September 2014, the staff say it will fix by the end of December 2014 because it took 3 months (the longest they say). On 20th December 2014 i came and ask for my watch the staff say still there is no response from fossil center in UK and they ask for another one month which is January 2015. Because i know their service is really bad so i came back on 13th February 2015. I was really disappointed because all i get is exactly same reason as 2 months before, they still haven't get any news from service center. so when i gonna get my watch back? my watch been there for almost 6 months!

I bought a beautiful ceramic Fossil watch in Anaheim, California. I spend nearly $400 on this watch but the encasement became loose. It was under warranty and I expected it to be fixed. I sent the watch to Metro in Texas for repair and waited 6 weeks to be told nothing. I was given a notification number with no valid answer as to why the watch was not fixed. I called the 800 number to find out why nothing was done. I was given a response of "We no longer have access to the part and it cannot be fixed". The company could not give me the part number, nor what part was needed. Puzzling I know. So I asked what I could do?I was told I can send them $85 and they will send me a gift certificate for $375 to be used in any Fossil store. I am so disappointed in the Fossil Company that I am planning on returning the 3 watches I recently bought, the purse, the wallet and perfume. I would rather buy products worth $1000 + from a company who supports and stands behind their products.

I bought my son's Fossil Watch in 29 November 2011. Since this date, we have had this watch repaired 5 times, every time with the same problem - failing mechanism. Each time we receive the watch back, after paying an amount of about R200, 00 each time, the watch fails with the same problem within 1 month after the repair. Each member of my immediate family owns a Fossil, and no-one has ever had such trouble with the product.

I have never received worse service from a company before, frankly, I have decided not to ever buy any Fossil product again as it's warranty means nothing. And for the price you pay, you would not expect the watch to pack up within the first year you own it.
I will also dissuade my friends and family to support the product.

I encountered one of the worst people I have ever encountered in retail in Reed at the Fossil in Santa Monica. I went in weeks ago, and finally had the time to write this. Reed is rude, arrogant, and downright shouldn't be in the customer service field. Anything you ask him he either doesn't know, or dances and circles without ever actually helping you. He makes you feel like you're waiting on him, and has better things to do with his time than help you. I had a question about the movement of one my broken watches, and he didn't know a thing, and "was confused why I bought a watch I didn't know how it worked." His recommendation was just that I would need to send it in.

I did notice his "service" was exceptional when any woman who is good-looking walks into the store. He sat there and ignored me and my wife while hitting on them (I don't think I ever heard him ask them what they were looking for, nor any of the classic retail questions, just them and what they were doing this weekend.) When my wife and I finally had another associate walk up and help us (bless him, amazing) we asked to speak to the manager after our transaction. To our sheer disbelief, Reed WAS the manager in charge at the time. That is a great shame. If I could remember this associates name I'd instantly say he needs to be a manager of that location, and Reed needs to be out. You cannot count on an employee who more than just ignore, but flat out is rude to, over half of your customer base.

I went to Fossil store at Yorkdale last Friday to replace the battery and I was gonna use the gift certificate for it. The 1st woman that talk to me told me to wait 10 mins, then went to attend to other customer. It was not busy on that Friday morning(June 29, 2012 around 11:45 am) and there were 3 staff in there. More than 10 mins past the 2nd woman approached me and asked what I am looking for, I told her I'm just waiting for my battery replaced, she said she'll do it. The 3rd woman (only black woman in there), butt in and said that I was told 30 minutes by the 1st staff and that I can wait 30 mins eventhough, I've been waiting for more than 10 mins. I told her the 1st woman I talked to said 10 mins, then she turned to me and said that batteries are not high up in their priorities, (eventhough the watch I brought is a fossil watch) I did not expect this attitude from the staff, and so disappointed how she treated a customer just because I was not there to buy watch that time. The 2nd woman came back later with my watch and said that she couldn't open it, and I can wait for another staff to try but there is no guarantee. She told me that I can try Sears because they are more expert, this is laughable. Fossils should train their staff properly to do simple staff like battery replacement, they are supposedly watch store!. I told her I came back to fossil to use the gift certificate that's not good in Sear. It's not really her fault that she is not trained properly, my really disappointment and complaint here really is the rude black woman who has a lot of attitude who doesn't treat customers right just because they are not going to buy watch at that time. I bought 5 fossil watches and some belts and wallets through the years, and to be treated this way is just not acceptable. This is not about race, I just refer to her colour just in case for the off chance that Fossil complaint division might read this and so they can train her properly in customer service. Thanks for reading.

Fossil's customer service is the worst I have encountered. I ordered a purse for my wife for Christmas and my account was immediately debited. I received an email saying the order had shipped but the tracking number was not real. Without any communication, my money was refunded and I only happened to notice this. I called and was told that due to a computer problem at Fossil, my order had been cancelled and my money refunded. The customer care representative replaced the order. The next day I received another email that the original purse had shipped and I immediately called and was told that the second order would be cancelled and had not even been processed nor my account charged. Both purses arrived anyway. I called Fossil to get a return label for one and again was told that I had not been charged. Fossil has now received the unopened purse but still charged me for the second purse I did not order. I called customer service and was told that there was nothing they could do and that eventually I would get my money back but it would take a while. This has now into the second week. I think it is poor practice to debit a customer's accout almost $200 without warning especially at holiday time and then offer no assistance (or remorse) about their screw up.